Agenda

Sunday, January 16

10:15am10:45am

2022's Non-negotiable: Product digitization hear why from industry brand leaders produced by Digimarc

Employee experience and its direct impact on customer experience featuring Microsoft produced by Kyndryl

10:15am10:45am
Henry Cipriano

Henry Cipriano

Sr. Global Alliance Business Dev. Executive, Microsoft Alliance
Kyndryl

How Big Lots maximizes ROI from advanced analytics produced by Zebra

10:15am10:45am

How leading retailers are evolving product discovery online and in-store produced by Google

The British invasion: How Gymshark expanded to North America and smashed peak produced by Radial

10:15am10:45am
10:30am11:00am

The new face of leadership: Why feminine strengths are taking center stage

10:30am11:00am
Ana Henriques

Ana Henriques

Global Vice President, Non-Alcoholic Beverages; Board Member
Anheuser-Busch InBev (AB InBev); AB InBev Foundation

Capturing the Chinese luxury consumer

Future proof your business: Sustainability as table stakes

Health tech: Bringing healthcare closer to home

Logjam at the ports: What happens next?

11:00am11:30am

3 Biggest IT retail tech headaches - And how to alleviate them produced by SOTI

Emotional loyalty: Moving customers beyond the transaction produced by Brierley

11:00am11:30am
Don Smith

Don Smith

Chief Strategy and Analytics Officer
Brierley

Empowering women in technology produced by Cisco Meraki

11:00am11:30am

The age of digital optimism with Microsoft Cloud for retail produced by Microsoft

The digital migration: First party data, demonstrating ROI, and challenges of scale produced by Treasure Data

11:15am11:45am
11:45am12:15pm

Creating a culture of data sharing to drive excellence in customer experience produced by Stibo

Don’t sleep on loyalty - with Oracle CX and Sleep Number produced by Oracle

11:45am12:15pm

Going headless in 2022: What you need to know and how to get started produced by Fabric

Next big thing in commerce: How retailer SurfStitch drives growth with marketplaces produced by Marketplacer

11:45am12:15pm
Justin Hillberg

Justin Hillberg

MD of Alquemie Group, Brands: SurfStitch, Pumpkin Patch, Ginger & Smart
SurfStitch
Bob Schwartz

Bob Schwartz

47B Managing Partner and Marketplacer Board Member
47B

Rethinking retail: RFID ushers in a new era for omnichannel retail produced by Avery Dennison

11:45am12:15pm
Bill Toney

Bill Toney

Vice President, Global RFID Market Development, Retail
Avery Dennison Smartrac
12:00pm12:30pm

Recruiting and training: Leveraging retail's diverse talent pool

12:00pm12:30pm
Patti Clauss

Patti Clauss

VP, Global Talent Acquisition
Williams Sonoma, Inc.
Mecca Mitchell

Mecca Mitchell

Senior Vice President, Inclusion and Diversity
Burlington Stores, Inc.

A collective responsibility: BIPOC founders & leveling out the playing field

Community before product: How Target and American Eagle are ushering in a new era of engagement and brand loyalty through TikTok

Customer obsessed retailers are upping their last-mile to gain the competitive advantage

Prioritizing the consumer: Unlocking flexibility and growth across the shopping experience

1:00pm1:30pm

EX + CX = BX - Brand Experience produced by Medallia

1:00pm1:30pm
Zack Hamilton

Zack Hamilton

Principal and Global Head of Retail Experience
Medallia

Meeting customers where they are - Online, in-store and beyond produced by ONQ

Omni-network design to optimal inventory positioning: A fashion retailer’s supply chain transformation produced by Invent Analytics

Reframing the store experience: The 3 essentials for a disrupted retail world produced by One Door

1:00pm1:30pm

The Under Armour playbook for ultimate data culture transformation produced by Tableau

2:00pm2:30pm
2:00pm3:00pm

How Target uses data to build on momentum and win in retail operations produced by Dell

2:00pm3:00pm
Hayley Tabor

Hayley Tabor

VP, Global Industries, Sales and Solutions
Dell Technologies

Lowe’s responds to environment challenges by introducing productivity enhancing technology produced by Zebra

2:00pm3:00pm
Bill Inzeo

Bill Inzeo

Global Retail Technology Strategist
Zebra Technologies
David Shoop

David Shoop

SVP, Technology, Stores, Corporate Services, Pro & Services
Lowe's

Retail’s second annual CIO fireside chat & CIOs revealed produced by enVista

2:00pm3:00pm

Tapestry and Dick's Sporting Goods: Applying AI at scale in large organizations produced by Impact Analytics

2:00pm3:00pm
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Chris DeFuria

Sr. Dir. Global Analytics, Merchandising & Planning Systems
Tapestry - Coach, Kate Spade, Stuart Weitzman

The loyalty playbook: Getting consumers back to the center of your business produced by Salesforce

3:15pm3:45pm

Deciding whether micro fulfillment or urban distribution centers are best for your operations produced by SSI Schaefer

3:15pm3:45pm
Saif Sabti

Saif Sabti

VP, Business Development and Strategy
Schaefer Systems International, Inc.
Jonathan Barre

Jonathan Barre

Executive Sales Manager
Schaefer Systems International, Inc.

Digital transformation initiatives enable Vera Wang and Schnucks to deliver exceptional experiences produced by Aruba, a Hewlett Packard Enterprise company

Max Mara: A digital-first approach to group-wide retail planning produced by Board

The future is multichannel: Seamless experiences ensure retail success produced by CDW

The luxury customer experience 2022 and beyond with Indigo and Missoni produced by Tulip

4:00pm4:30pm

Monday, January 17

10:15am10:45am
11:00am11:30am

100% frictionless shopping experience made real, today produced by Trigo

Boardriders: Immersive omnichannel experiences across land and sea produced by NewStore

Retail associate inclusion and equality initiatives start with two-way communication and operational excellence produced by Opterus

11:00am11:30am
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Gary Stonell

VP, Business Development and Marketing
Opterus Inc.

SHIFTing gears in retail: More connected, more contextual, more experiential produced by Wipro

Stay ahead in a rapidly changing world with Microsoft produced by Microsoft

11:45am12:15pm

Accelerate & optimize your DTC strategy - How brands are leveraging order management systems (OMS) to compete in omnichannel commerce today produced by enVista

Commerce on the customer’s terms: How data-science is accelerating Walmart’s customer-first transformation produced by dunnhumby

Helping retailers and CPG brands better understand consumer buying habits produced by Instacart

Session produced by American Express

Unlocking the last mile: Delighting customers, driving performance produced by Bringg

12:30pm1:15pm

A CxO perspective on the role of the shelf in 2022 produced by One Door

12:30pm1:15pm

Digital signage is your employee information system produced by Hughes

Escaping the in-store technology trap produced by ONQ

The future of fulfillment in an order anywhere world produced by Manhattan Associates

Tractor Supply Company changed the game on team collaboration through digital transformation produced by Theatro

1:30pm2:00pm

AI-powered WFM optimizing labor efficiency and the employee experience produced by Legion Technologies

Easily access real-time data to make business decisions faster produced by MuleSoft

How Columbia Sportswear is using automation to drive business success during the pandemic produced by Precisely

How GNC accelerated omnichannel transformation, profitability and competitive advantage - And what’s next! produced by enVista

How two global retailers are modernizing their brand using a digital-first approach produced by JESTA

2:15pm3:00pm

Between a rock and a hard place: Customer success and employee retention in 2022 produced by WorkJam

How Weis Markets is creating a self-service renaissance in grocery produced by Toshiba Global Commerce Solutions

Next-generation cybersecurity for retail - How to provision SASE solutions for your network today produced by Comcast Business

Orchestrating omnichannel fulfillment success at Duluth Trading Company produced by Softeon

2:15pm3:00pm

Simplifying specialty retail to face today’s new complexities produced by StoreForce

2:15pm3:00pm
Roz Johnson

Roz Johnson

SVP, Store Operations and Guest Experience
Build-A-Bear Workshop, Inc.
4:00pm4:30pm

Conquering fulfilment complexity with Autonomous Mobile Robots (AMRs) produced by Koerber Supply Chain

Crafting the future of returns: Customized, convenient, cost-efficient produced by Narvar

How Carter's and Finish Line are using RFID to create inventory visibility across the supply chain produced by Nedap

Retail collaboration: Enabling the digital connective tissue produced by Movista

Turning touchpoints into transactions: Delivering on the promise of omnichannel commerce produced by Sitecore

Tuesday, January 18

9:15am9:45am

Dell & Motorola: Two non-traditional retailers that stopped worrying and embraced direct commerce produced by VTEX

From resiliency to sustainable hypergrowth with a supply chain hub produced by Generix

Omnichannel-aware Allocation: How PacSun improved profitability with intelligent allocation and replenishment produced by Antuia

Return for refund: Your omnichannel experience hot button produced by Appriss Retail

Why Secure SD-Branch, why now? How Jersey Mike’s is transforming their environments produced by Fortinet

10:30am11:00am

Building diversity and inclusion into your organization's DNA

10:30am11:00am
Bahja Johnson

Bahja Johnson

Head of Customer and Community Belonging, Growth and Enablement
Gap Inc.
11:30am12:30pm
12:00pm12:30pm

Beyond contactless: Are flexible payments the new marketing play?

Consumers hard-wired for connection: The sway of content, community and commerce

The 360 supply chain: Bain & Company examines changes needed to make supply chain the new customer value proposition

WW International: Changing consumer dynamics & the customer journey

1:00pm1:45pm

10 strategies for accelerating digital growth in a new retail reality produced by FitForCommerce

Driving consumer closeness with data and intelligence produced by Google

Mastering the final mile - Proven strategies solving delivery challenges produced by Fareye Technologies

Strategy and success of Krispy Kreme’s in-store switch to digital produced by STRATACACHE

1:00pm1:45pm

Talkdesk: The future of customer service produced by Talkdesk, Inc.

2:00pm2:30pm

Digital and omnichannel innovation: Building resilience for a changing retail landscape produced by Google

How COVID reshaped retail technology produced by AT&T Business

2:00pm2:30pm
Michael Colaneri

Michael Colaneri

VP, AT&T Retail, Restaurant, Hospitality and Industry Solutions
AT&T Inc.

Petco’s IT transformation: Convenience and personalization for pet parents produced by Amazon Web Services

Plan Better | Sell More | Waste Less. Learn how JOKR is optimizing inventory, space & staff produced by Relex

Session produced by Forter

2:45pm3:15pm

Customer-first commerce: The transformation to hybrid retail produced by BigCommerce

From data to insight to decisions: Robots propel a better customer experience produced by Brain Corp

2:45pm3:15pm
Chris Volan

Chris Volan

Sr. Mgr Strategic Accounts & Robotics Business
Tennant Company

How iFood card success has shaped the Brazilian market through technology and innovation produced by Givex

2:45pm3:15pm
Maria Costa

Maria Costa

Managing Director for Givex Latin America
Givex

Session produced by Just Walk Out technology by Amazon

Session produced by Linkfluence