Agenda

9:45am - 10:30am

Javits North, Level 5

10:00am - 4:00pm

NRF 2025 Innovators Showcase

Javits North, Level 5

Headshot studio

Level 1, Special Events Hall

Women in Retail Oasis

10:00am - 5:00pm

Expo

Expo, Level 1 and 3

Expo open

River Pavilion

Special Events Hall, Level 1

Startup Hub

Expo, Level 1

Foodservice Innovation Zone

10:15am - 10:45am

Power of the crowd: How 3 retailers boost conversions with Social Proof

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Staying one step ahead

Expo, Level 3, Expo Stage 3

Elevating the post-purchase experience: How to close the loyalty loop

Expo, Level 3, Expo Stage 4

Leveraging AI to improve omnichannel experiences, engage consumers, and grow customer relationships

Expo, Level 3, Expo Stage 5

The future of geolocation in retail: A discussion with Radar and DICK'S

10:15am - 12:15pm

Level 1, Room 1A 03

10:30am - 11:00am

The creative imperative: Capturing mindshare and wallet share with distinctive experiences

Javits North, Level 4, Mirakl Stage

Topics:

Customer Experience, CRM/Loyalty, Digital Marketing/Social/Influencers

Javits North, Level 4, Logicbroker Stage

Gotham's storefronts: Decoding the DNA of New York retail

Topics:

Customer Experience

Javits North, Level 4, Klaviyo Stage

North American grocery retail trends for 2025

Topics:

Innovation/Trends/Future, Research, Food/QSR/Grocery, New Technology (AR, VR, AI, ML)/Payments/Robotics

11:00am - 11:30am

Level 1, Special Events Hall, Foodservice Tech Stage

Foodservice innovation: Opportunities in retail

11:00am - 11:30am

River Pavilion, ReturnPro Stage

A new era of AI is unfolding for business

11:00am - 11:30am

Discover Salesforce Retail Cloud: The only cloud-native POS built on the #1 AI CRM

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Quantum leap for in-store experiences

Expo, Level 3, Expo Stage 3

Showcasing retail trends & the power of trustworthy data

Expo, Level 3, Expo Stage 4

Empower the retail workforce of the future now

Expo, Level 3, Expo Stage 5

Revolutionize retail with Agentic AI

11:00am - 2:00pm

Food & Drink

11:20am - 11:50am

Unlocking profitable growth: Strategies on retail success

Javits North, Level 4, Logicbroker Stage

Topics:

Customer Experience, Supply Chain/Operations, New Technology (AR, VR, AI, ML)/Payments/Robotics, Personalization/Data and Analytics

Javits North, Level 4, Klaviyo Stage

Digital transformation: Insider insights from Starbucks and Levi’s®

Topics:

Omnichannel, New Technology (AR, VR, AI, ML)/Payments/Robotics

Javits North, Level 4, Mirakl Stage

Implications of the U.S. elections on the global economic outlook

Topics:

Innovation/Trends/Future, Leadership, Research

11:45am - 12:15pm

Fighting the evolution of fraud with data and technology

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Unlocking game-changing digital experiences

Expo, Level 3, Expo Stage 3

Think differently: Pricing in 2025, tariffs, inflation, consumer expectations and more

Expo, Level 3, Expo Stage 4

Kids smart device company Gabb doubles down on Prime shopping benefits to boost brand trust

Expo, Level 3, Expo Stage 5

Omnichannel transformation: Why choosing a partner over a vendor matters

12:00pm - 12:30pm

Level 1, Special Events Hall, Foodservice Tech Stage

Powering next-gen commerce through payments and checkout data

12:00pm - 12:30pm

River Pavilion, ReturnPro Stage

Shaping the future of grocery retail: A fireside chat with CEOs of Sprouts Farmers Market and Morrisons

12:10pm - 12:40pm

Innovations driving new pathways for growth

Javits North, Level 4, Mirakl Stage

Topics:

Omnichannel, Leadership, Customer Experience

Javits North, Level 4, Logicbroker Stage

Harnessing brand power and building trust: Insights from Disney Consumer Products

Topics:

Customer Experience, CRM/Loyalty, Digital Marketing/Social/Influencers

Javits North, Level 4, Klaviyo Stage

Heritage meets innovation: Digital growth strategies with Mattel and Reebok

Topics:

Omnichannel, Personalization/Data and Analytics, Digital Marketing/Social/Influencers

12:30pm - 2:30pm

Level 1, Room 1A 03

12:45pm - 1:45pm

River Pavilion, ReturnPro Stage

The New Consumer Data Landscape 2025: How to leverage 3rd party transactional data to create a full 360 view of consumer behavior to better inform strategic business decisions

1:00pm - 1:30pm

How Freedom Furniture is transforming online experiences with AI

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Inside the 2024 holiday trends that will impact retail in 2025

Expo, Level 3, Expo Stage 3

Transforming retail with Walmart: Unlock creative excellence and hyper-personalization with unparalleled efficiency

Expo, Level 3, Expo Stage 4

Reimagining retail with AI

Expo, Level 3, Expo Stage 5

Empowering retail teams: Connectivity beyond the storefront

1:00pm - 1:30pm

Z to Alpha: Redefining retail for tomorrow

Javits North, Level 4, Mirakl Stage

Topics:

Innovation/Trends/Future, CRM/Loyalty, Sustainability/Corporate Social Responsibility, Research, Digital Marketing/Social/Influencers

Javits North, Level 4, Klaviyo Stage

Transform retail with AI: Elevating performance and enhancing human roles at Sam’s Club and C&A

Topics:

Customer Experience, International/Global, New Technology (AR, VR, AI, ML)/Payments/Robotics, Growth, Personalization/Data and Analytics

Javits North, Level 4, Logicbroker Stage

Supply chain 2025: Building resilience for the next era

Topics:

Digital Marketing/Social/Influencers

1:30pm - 2:00pm

Level 1, Special Events Hall, Foodservice Tech Stage

From appetites to insights - How AI is mapping the entire customer journey

1:30pm - 2:00pm

Javits North, Level 5

2:00pm - 2:30pm

River Pavilion, ReturnPro Stage

Leveraging AI and data to transform digital ad spend

2:00pm - 2:30pm

Javits North, Level 5, SAP Theatre

Keynote Session Game changing: Culture’s influence on navigating volatility and fueling long-term growth

Target CEO Brian Cornell and Great Place To Work CEO Michael Bush discuss the critical role of team and culture in navigating, and growing in, today's fast-evolving environment.

Brian Cornell

CEO

Target

Michael Bush

CEO

Great Place To Work

Abubakarr Bangura

Group Vice President

Target Corporation

Emily Hebert

SVP, HR – Field & Operations

Target Corporation

2:00pm - 3:00pm

Navigating Asia’s retail evolution: Harnessing AI for innovation and growth

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

How to cost effectively leverage AI and cybersecurity tools to drive retail innovation

Expo, Level 3, Expo Stage 3

Accelerating retail: How can the AI adoption unlock retailers' bigger potential?

Expo, Level 3, Expo Stage 4

Salesforce Agentforce: How autonomous AI agents will redefine unified commerce

Expo, Level 3, Expo Stage 5

Scaling success: How Colgate transformed B2B commerce with VTEX

2:30pm - 3:00pm

Javits North, Level 5, SAP Theatre

Keynote Session Three brands, one growth strategy: The power of Macy’s, Inc.’s bold new chapter

Across its portfolio of iconic nameplates: Macy’s, Bloomingdale’s, and Bluemercury, Macy’s, Inc. is challenging the status quo, fundamentally repositioning the company, and connecting with consumers across the value spectrum. Join Tony Spring, Chairman and CEO of Macy’s, Inc.; Olivier Bron, CEO of Bloomingdale’s; and Maly Bernstein, CEO of Bluemercury, for a lively discussion moderated by Courtney Reagan, retail reporter for CNBC. Nearly one year into the execution of the company’s new growth strategy, A Bold New Chapter, these leaders will explore how each of the three nameplates is working to build stronger customer relationships through innovative solutions, data-driven insights, brand-building moments, and a breadth of merchandise offerings and experiences. This conversation will showcase how Macy’s, Inc. is evolving to meet the increasing demands of today’s consumers while shaping a future that is both inspiring and enduring.

Tony Spring

Chairman and CEO

Macy's Inc.

Olivier Bron

CEO

Bloomingdale's

Maly Bernstein

CEO

Bluemercury

Courtney Reagan

Senior Retail Reporter

CNBC

Topics:

2:45pm - 3:15pm

River Pavilion, ReturnPro Stage

Solving returns: Challenges, opportunities, and solutions

3:00pm - 3:30pm

Level 1, Special Events Hall, Foodservice Tech Stage

Transforming errands into experiences: How retailers are modernizing with foodservice

3:00pm - 3:30pm

Javits North, Level 5, SAP Theatre

Keynote Session Lacing up for success: Transforming retail experiences and deepening customer relationships with Foot Locker CEO Mary Dillon

The retail landscape is undergoing a rapid transformation, driven by evolving customer expectations and innovative technologies. Foot Locker is at the forefront of this change with its Lace Up Plan, a strategic initiative designed to expand sneaker culture, power up its portfolio, deepen customer relationships and build best-in-class omni capabilities. Join Mary Dillon, President and CEO of Foot Locker, and Bobby Stephens, Principal at Deloitte Consulting LLP, for a candid fireside chat where they’ll discuss some of the strategies driving Foot Locker’s transformation, including leveraging data-driven insights, implementing a loyalty program to enhance both digital and physical experiences, improving the overall customer and associate experience, and driving profitable growth through an inclusive and diverse global brand platform known as “Heart of Sneakers.”

Mary Dillon

President & Chief Executive Officer

Foot Locker, Inc.

Bobby Stephens

Principal

Deloitte

3:15pm - 3:45pm

Inspired by IKEA: Redefining in-store customer journeys with AI-driven insights

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Insights from retail’s front-line experts: AI’s cycle from promise to proceeds

Expo, Level 3, Expo Stage 3

Revolutionizing retail: PVH's global vision to create incremental strategic value through RFID

Expo, Level 3, Expo Stage 4

Max Mara boosts performance and customer experience with eCommerce modernization

Expo, Level 3, Expo Stage 5

Seeing is believing: Enabling a connected product journey

3:30pm - 4:00pm

Javits North, Level 5, SAP Theatre

Keynote Session A conversation with Doug Herrington, CEO, Worldwide Amazon Stores

Doug Herrington, CEO of Worldwide Amazon Stores, will talk about how Amazon continues to evolve to meet the needs of customers. Herrington will share lessons he’s learned from Amazon’s successes and failures, how robots and automation are reshaping Amazon’s operations and improving employee safety, and how Amazon is approaching the game-changing opportunities created by generative AI.

President and CEO

National Retail Federation

Doug Herrington

CEO, Worldwide Amazon Stores

Topics:

4:00pm - 4:30pm

AI-driven scheduling and task management: How Indigo Books transformed retail operations

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Plugging the $19 billion leak on profitability: Omnichannel return fraud

Expo, Level 3, Expo Stage 4

Agents transform retail - Autonomous AI for 24/7 revenue growth

Expo, Level 3, Expo Stage 5

Commerce in motion: Transforming the customer experience with agile innovation

4:00pm - 5:00pm

Expo, Levels 1 and 3

5:30pm - 7:30pm

6:00pm - 10:00pm

NRF Foundation Honors

Monday, January 13

7:45am - 8:15am

Javits North, Level 5

Keynote Session The business of authenticity: Tracee Ellis Ross on building PATTERN Beauty and empowering identity

Donut dunk

8:15am - 9:00am

Javits North, Level 5, SAP Theatre

In this inspiring fireside chat, Tracee Ellis Ross, award-winning actress, producer, and CEO/founder of PATTERN Beauty, shares stories about how she created a multimillion-dollar global beauty brand that celebrates the richness of textured hair. Tracee will discuss her journey from Hollywood to entrepreneurship, highlighting the importance of representation and inclusivity in the beauty industry. Learn how she built PATTERN Beauty to empower individuals to embrace their natural hair with pride, while also fostering a deeper conversation about identity and self-acceptance. Tracee will offer insights on navigating the challenges of launching a brand, balancing creativity with business acumen, staying authentic in a crowded marketplace, and dispelling the myth that Black haircare is a niche market. This session will provide a unique perspective on what it means to redefine beauty standards and create a meaningful impact through purpose-driven leadership.

Attention Press & Media: No audio or video recording, or photography will be allowed in this session. Only note taking is permitted.

Tracee Ellis Ross

Award-winning Actress, Producer and CEO/Founder of Pattern Beauty

PATTERN Beauty

Sheena Butler-Young

Senior Correspondent

The Business of Fashion

Topics:

Keynote Session The Visionary 2025: A 40-year journey with Tommy Hilfiger and NRF President and CEO Matthew Shay

9:00am - 9:30am

Javits North, Level 5, SAP Theatre

Tommy Hilfiger, a fashion icon and innovator, has revolutionized global retail through his pioneering spirit and commitment to inclusivity. From launching his brand in 1985 to becoming a distinguished leader in the fashion industry, Tommy has consistently pushed the boundaries of style. In this fireside chat, he will join NRF President and CEO Matthew Shay to recount his remarkable 40-year journey; from selling clothes out of the trunk of his car to establishing a world-renowned brand that masterfully balances heritage with creative agility and innovation. Gain insights into Tommy’s impact on the retail industry and his enduring legacy in blending classic American style with pop culture.

NRF 2025 Innovators Showcase

President and CEO

National Retail Federation

Tommy Hilfiger

Founder & Principal Designer

Tommy Hilfiger Global

9:00am - 5:00pm

Expo

Expo, Level 1 and 3

Expo open

River Pavilion

Special Events Hall, Level 1

Startup Hub

Expo, Level 1

Foodservice Innovation Zone

9:00am - 5:00pm

Level 1, Special Events Hall

Women in Retail Oasis

9:15am - 10:00am

GUESS: Revolutionizing Retail with Data & AI That Helps You “Look Up”

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Rethinking retail innovation through new revenue streams

Expo, Level 3, Expo Stage 3

Revolutionizing retail: How CDPs and Generative AI are redefining customer experience

Expo, Level 3, Expo Stage 4

Loyalty & engagement: Shift from knowing to understanding your customers

Expo, Level 3, Expo Stage 5

How Lowe’s leverages AI to become an agile digital retailer

9:30am - 10:00am

Javits North, Level 5, SAP Theatre

Keynote Session Stewardship in action: How CEO Corie Barry guides Best Buy with purpose and vision

Corie Barry, CEO of Best Buy, is committed to surrounding herself with people she can learn from and focusing every day on leaving things better than she found them — including Best Buy. In a fast-paced retail environment, stewardship remains key to navigating change and creating long-term value for customers and communities. By embracing this approach, Corie leads Best Buy in being a purpose-driven company that makes a meaningful impact in a world that continues to change. Hear Corie explore these principles in a fireside chat with NRF President and CEO, Matthew Shay.

President and CEO

National Retail Federation

Corie Barry

Chief Executive Officer

Best Buy Inc.

Topics:

10:00am - 10:30am

Javits North, Level 5

Javits North, Level 5

Headshot studio

10:00am - 10:30am

River Pavilion, ReturnPro Stage

The agility advantage: Enhancing commerce across channels

10:15am - 10:45am

Unlocking grocery profitability with H Mart: Leveraging marketplace integration, AI, and omnichannel innovation

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

The Tile Shop's digital transformation: Elevating e-commerce experiences with composable commerce

Expo, Level 3, Expo Stage 3

Slack: Driving success with the work operating system for retail

Expo, Level 3, Expo Stage 4

Driving value with AI in retail: The keys to success

Expo, Level 3, Expo Stage 5

A new day for RFID: Powering retail transformation through item-level visibility

10:15am - 12:15pm

Level 1, Room 1A 03

10:30am - 11:00am

Making your stores irreplaceable: How retailers can survive and thrive in the replacement economy

Javits North, Level 4, Logicbroker Stage

Topics:

Leadership, Customer Experience, Food/QSR/Grocery

Javits North, Level 4, Klaviyo Stage

Unmistakably Target: The power of ‘Tar-zhay’ in a competitive environment

Topics:

Innovation/Trends/Future, Leadership, Research, Personalization/Data and Analytics

Javits North, Level 4, Mirakl Stage

Forecasting the future: Consumer trends for 2025 and fireside chat with Rare Beauty

Topics:

Innovation/Trends/Future, Customer Experience, Research, Digital Marketing/Social/Influencers

11:00am - 11:30am

Transition trajectory: How retail innovator Knix is conquering the in-store experience

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

How Stitch Fix leverages AI and the human touch to reimagine apparel shopping

Expo, Level 3, Expo Stage 3

Retailers moving from vision to value with AI

Expo, Level 3, Expo Stage 4

Transform the shopper journey

Expo, Level 3, Expo Stage 5

How Arc’teryx and PacSun are redefining unified retail

11:00am - 2:00pm

Food & Drink

11:20am - 11:50am

The value proposition around circular business models

Javits North, Level 4, Logicbroker Stage

Topics:

Sustainability/Corporate Social Responsibility

Javits North, Level 4, Klaviyo Stage

Revitalizing retail: The store as the new experience hub with LEGO & IKEA

Topics:

Omnichannel, Customer Experience, International/Global, Growth

Javits North, Level 4, Mirakl Stage

Mastering digital personalization: Crafting unique journeys

Topics:

Customer Experience, CRM/Loyalty, New Technology (AR, VR, AI, ML)/Payments/Robotics, Personalization/Data and Analytics

11:30am - 12:00pm

River Pavilion, ReturnPro Stage

From algorithms to humanization: The impact of genAI on personalization and enhanced customer understanding

11:45am - 12:15pm

Estée Lauder & Opterus | When a vendor becomes a partner: Streamlining communication, innovating & growing together

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Dynamic pricing & promotions: Strategies for resilience in evolving consumer markets

Expo, Level 3, Expo Stage 3

How Domino’s delivers delightful experiences from order to oven

Expo, Level 3, Expo Stage 4

Unlocking new paths to growth with Ulta Beauty

Expo, Level 3, Expo Stage 5

Solving the consumer demand conundrum

12:00pm - 12:30pm

Level 1, Special Events Hall, Foodservice Tech Stage

Fanatical foodservice: How to consistently deliver an experience in thousands of locations, with thousands of associates, 24/7 in North America

12:00pm - 1:00pm

Press office, Level 1, 1C 03

Prospects and perspectives on the U.S. economy (registered press and analysts only)

12:10pm - 12:40pm

What’s the next big tech game-changer on the retail horizon?

Javits North, Level 4, Logicbroker Stage

Topics:

New Technology (AR, VR, AI, ML)/Payments/Robotics

Javits North, Level 4, Mirakl Stage

Retail powerhouses: The Whole Foods Market story

Topics:

Omnichannel, Customer Experience, CRM/Loyalty, Food/QSR/Grocery

Javits North, Level 4, Klaviyo Stage

Retail future-proofing 2027 and beyond

Topics:

Innovation/Trends/Future, Leadership, International/Global, Research, Growth

12:30pm - 1:15pm

Labor planning that improves your stores, every day

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Selling roses: Avanade presents – the 1-800-Flowers story

Expo, Level 3, Expo Stage 3

The technology behind Dollar Tree’s rapid expansion

Expo, Level 3, Expo Stage 4

Unlocking unified commerce: The essential role of modern POS

Expo, Level 3, Expo Stage 5

Driving operational excellence at Patagonia and Whole Foods Market

12:30pm - 2:30pm

Level 1, Room 1A 03

1:00pm - 1:30pm

Level 1, Special Events Hall, Foodservice Tech Stage

The future of foodservice: A session with Peter Hall, President of Away From Home at Kraft Heinz, and Dennis Hogan, CEO of Foodbuy & Compass Group Education

1:00pm - 1:30pm

River Pavilion, ReturnPro Stage

How Aritzia uses Twilio to overcome customer engagement complexities of global retail marketing

1:00pm - 1:30pm

The customer-first hospitality playbook: A conversation with sweetgreen and Stripe

Javits North, Level 4, Mirakl Stage

Topics:

New Technology (AR, VR, AI, ML)/Payments/Robotics

Javits North, Level 4, Klaviyo Stage

The social commerce opportunity: How brands are winning over Gen Z consumers where they live

Topics:

New Technology (AR, VR, AI, ML)/Payments/Robotics, Personalization/Data and Analytics, Digital Marketing/Social/Influencers

Javits North, Level 4, Logicbroker Stage

Driving a superior customer experience with brand authenticity

Topics:

Leadership, Customer Experience, CRM/Loyalty

1:30pm - 2:00pm

Climate-proofing retail: Proactively managing the opportunities and risks of weather volatility

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Beyond the store: Retail’s expanding footprint to meet consumer expectations

Expo, Level 3, Expo Stage 3

Rack Room Shoes: Walking the talk with effective task management

Expo, Level 3, Expo Stage 4

Evolve your loyalty program with agents and data

Expo, Level 3, Expo Stage 5

Transforming retail with Amazon Just Walk Out: A fireside chat with GRIDSERVE Global

1:30pm - 2:00pm

Javits North, Level 5

2:00pm - 2:30pm

River Pavilion, ReturnPro Stage

Seamlessly enhancing the in-store journey with targeted technology solutions

2:00pm - 2:30pm

Javits North, Level 5, SAP Theatre

Keynote Session Reaching the new consumer: A conversation with Shopify President Harley Finkelstein, Favorite Daughter Co-founder Sara Foster and AG1 CEO Kat Cole

Favorite Daughter was founded four years ago and has quickly become the clothing and lifestyle brand of the moment for both celebrities and fashion enthusiasts. The hypergrowth brand was co-founded by actor, podcaster and investor Sara Foster, who has built the business through content-driven commerce. AG1, the billion-dollar global health company, has transformed the supplement industry. Trusted by millions of people, from Olympians to those just starting out on their health journey, AG1 is setting the category standard for high-quality, science-driven foundational nutrition. As CEO, Kat Cole is focused on the brand's next phase of growth, innovation and global expansion as they enter into their 15th year.

Join Shopify President Harley Finkelstein, Favorite Daughter Co-founder Sara Foster and AG1 CEO Kat Cole for a captivating conversation about reaching their customers in unobvious ways, disrupting their industries and where the brands will go next.

Harley Finkelstein

President

Shopify

Kat Cole

CEO

AG1

Sara Foster

Founder

Favorite Daughter

Topics:

2:15pm - 3:00pm

Think differently: Building a dynamic global inventory process on an AI-native foundation

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Leadership in the digital age: How Circle K is transforming feedback into strategic success at the frontline

Expo, Level 3, Expo Stage 3

Exploring The future of retail with Generative AI - Presented by Target, Google Cloud & Qualcomm Technologies

Expo, Level 3, Expo Stage 4

The Exchange transforms pricing with predictive and generative AI to better serve customers

Expo, Level 3, Expo Stage 5

Empowering retail employees with game-changing generative AI applications

2:30pm - 3:00pm

Javits North, Level 5, SAP Theatre

Keynote Session Reaching younger consumers and accelerating global momentum: A conversation with New Balance President and CEO Joe Preston

In an era where heritage and innovation converge, transforming a 118-year-old company into a modern powerhouse means pushing itself to think and act differently. Discover how New Balance has seized the cultural zeitgeist to resonate with rising generations while still appealing to its core running consumer — through its world-class operations, omnichannel strategy, athlete collaborations, domestic manufacturing and more — to ultimately create athletic shoes worn by everyone from supermodels in London to dads in Ohio. In this session, New Balance President and CEO Joe Preston will speak to the strategies behind the storied brand’s remarkable evolution to spark and sustain global growth and capture consumer attention.

Joe Preston

President and CEO

New Balance Athletics Inc.

Brad Smith

Anchor

Yahoo! Finance

2:45pm - 3:15pm

River Pavilion, ReturnPro Stage

Driving inventory accuracy with item-level RFID adoption: How to transform retail operations with proven ROI

3:00pm - 3:30pm

Level 1, Special Events Hall, Foodservice Tech Stage

Jack in the Box's vision for the restaurant of the future

3:00pm - 3:30pm

Javits North, Level 5, SAP Theatre

Keynote Session Differentiate to Deliver: How Sephora is Continuing to Create the Best Experience in Prestige Beauty with Sephora North America President & CEO Artemis Patrick

In this session, hear from Sephora U.S. President & CEO Artemis Patrick as she embarks on her first-full year in the CEO role. She’ll discuss how Sephora is differentiating itself to remain the prestige beauty retailer of choice in an increasingly competitive marketplace. Topics she will speak to include: Sephora’s best-in-class approach to product quality and expert product curation, why the retailer is doubling down on its brick-and-mortar strategy, Sephora’s unique blueprint for helping brands grow and sustain, and how Sephora continues to cultivate a community where beauty enthusiasts of all backgrounds are celebrated. This is a can’t miss session for any retail professional looking to grow their brand, reach more consumers, and thrive in the ever-competitive retail sector.

Kelly Pedersen

Partner, Global Retail Leader

PwC

Artemis Patrick

President and CEO, Sephora North America

Sephora

Topics:

3:15pm - 3:45pm

Tackling customer incivility: 3 approaches to support and empower your frontline associates

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

CPG and retail: Supply chain challenges in a competitive market

Expo, Level 3, Expo Stage 3

Ulta Beauty: Revolutionizing personalization in the beauty industry

Expo, Level 3, Expo Stage 4

Applied AI: Where demand planning technology and markdown optimization meet

Expo, Level 3, Expo Stage 5

Using customer-centric technology to attract and convert consumers

4:00pm - 4:30pm

Lead smarter, not harder: Redefining store efficiency

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Video commerce best practices by JD Sports, Coty & Firework

Expo, Level 3, Expo Stage 3

Seamless connections: How Hewlett Packed Enterprise is empowering retailers through AI-powered networking

Expo, Level 3, Expo Stage 4

Optimizing retail operations: Real-time solutions with the SOTI ONE platform

Expo, Level 3, Expo Stage 5

Consumer trends: Best in class strategies to overcome the price perception gap

4:00pm - 5:00pm

Expo, Levels 1 and 3

5:00pm - 7:00pm

5:30pm - 7:30pm

Meet at specified location

Retail store tour

8:00pm - 9:30pm

Terminal 5, 610 W 56th St.

Retail's Big Concert

Tuesday, January 14

7:45am - 8:30am

Javits North, Level 5

Keynote Session Global economic outlook 2025 and beyond: A conversation with Goldman Sachs Chairman and CEO David Solomon

Donut dunk

8:30am - 9:15am

Javits North, Level 5, SAP Theatre

Join this fireside chat to hear fresh insights from David Solomon, Chairman and CEO of Goldman Sachs, on the global economy, capital markets, the geopolitical landscape, the impact of generative AI and more. These and other macro factors point to interesting times for the health of the global consumer and the retail industry overall.

David Solomon

Chairman and CEO

The Goldman Sachs Group Inc.

NRF 2025 Innovators Showcase

President and CEO

National Retail Federation

9:00am - 4:00pm

Expo

Expo, Level 1 and 3

Expo open

River Pavilion

Special Events Hall, Level 1

Startup Hub

Expo, Level 1

Foodservice Innovation Zone

9:00am - 4:00pm

Level 1, Special Events Hall

Women in Retail Oasis

9:15am - 9:45am

How payments can power both store efficiency and customer experience

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Speed, strategy & scale: Driving new market growth with GeoAI

Expo, Level 3, Expo Stage 3

The forecast calls for “Gains”: Driving sales & profitability with weather analytics

Expo, Level 3, Expo Stage 4

Orchestrating connectivity in retail: The new payment paradigm

Expo, Level 3, Expo Stage 5

Achieving end-to-end product governance with stealth, real-time asset tracking

9:15am - 9:45am

Javits North, Level 5, SAP Theatre

Keynote Session Mastering the game of business and brands: A conversation with A-Rod Corp’s Alex Rodriguez and Dylan’s Candy Bar CEO Dylan Lauren

Join Alex Rodriguez, Chairman and CEO of A-Rod Corp, and Dylan Lauren, Founder and CEO of Dylan’s Candy Bar, for an insightful discussion on building thriving businesses and game-changing brands through innovation and strategic partnerships. Following his Hall-of-Fame Major League Baseball career, Alex founded investment company A-Rod Corp, which excels at turning potential into success by leveraging extensive expertise and a visionary approach to investments across diverse business sectors. Inspired by the legacy of her father’s storied career, Dylan (daughter of Ralph Lauren), founded Dylan’s Candy Bar in 2001, which revolutionized the candy industry by blending fashion, art and pop culture, creating a one-of-a-kind consumer experience. Learn how these two industry leaders harness a start-up mentality and collaborative spirit to drive their businesses forward, explore new opportunities and engage customers in novel ways. Discover their secrets to fostering innovation and achieving exceptional results in today’s competitive market.

Attention Press & Media: No audio or video recording, or photography will be allowed in this session. Only note taking is permitted.

Dylan Lauren

Founder & CEO

Dylan's Candy Bar

Alex Rodriguez

CEO and Chairman

A-Rod Corp

Martine Reardon

EVP, Content and Retail Strategy

National Retail Federation

Topics:

Keynote Session Driving innovation and scaling communities around the world: A conversation with lululemon CEO Calvin McDonald

9:45am - 10:15am

Javits North, Level 5, SAP Theatre

In today’s fast-evolving global retail landscape, consumer preferences are constantly shifting, and the operating environment has never been more complex. lululemon continues to adapt and compete by innovating for the unmet needs of its guests, leveraging its direct-to-consumer model built on relationships, and growing its community around the world in a locally relevant way. Join lululemon CEO Calvin McDonald in a conversation that will explore the approaches that are propelling lululemon’s momentum and hear what’s next for the brand as it continues to strategically expand across the globe.

Calvin McDonald

CEO

lululemon

Topics:

10:00am - 10:30am

River Pavilion, ReturnPro Stage

The seamless shopping shift: Balancing risk and growth in evolving retail transactions

10:00am - 4:00pm

Javits North, Level 5

Headshot studio

10:15am - 10:30am

Javits North, Level 5

10:15am - 11:00am

Better training, better results: A look at Zipline's new L&D solution

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Transforming rural communities with AI and legendary customer experiences

Expo, Level 3, Expo Stage 3

Powering retail efficiency & employee experience with smart technology

Expo, Level 3, Expo Stage 4

Tomorrow’s retail: Innovating today to ensure your business is ready for the future

Expo, Level 3, Expo Stage 5

Future of retail intelligence: 10 AI trends shaping 2025 and beyond

10:15am - 12:15pm

Level 1, Room 1A 03

10:30am - 11:00am

How do stores compete in a world of same-day super speed?

Javits North, Level 4, Klaviyo Stage

Topics:

Innovation/Trends/Future, Customer Experience, Research

Javits North, Level 4, Mirakl Stage

A new era of wellness: The connection between community & well-being

Topics:

Customer Experience, Personalization/Data and Analytics, Digital Marketing/Social/Influencers

Javits North, Level 4, Logicbroker Stage

From black and white to color: How retail media networks are navigating the display revolution

Topics:

CRM/Loyalty, Digital Marketing/Social/Influencers

10:30am - 1:30pm

River Pavilion

VC startup meetups

11:00am - 11:30am

Level 1, Special Events Hall, Foodservice Tech Stage

Modernizing a legacy brand through retail marketing technology: How Del Monte Foods and Instacart leveraged innovation to engage and drive growth with younger consumers

11:00am - 11:30am

River Pavilion, ReturnPro Stage

AI-driven innovation: Redefining in-store real-time interaction

11:20am - 11:50am

Point-counterpoint: An animated face-off between two tech titans

Javits North, Level 4, Mirakl Stage

Topics:

Innovation/Trends/Future, Omnichannel, Customer Experience, New Technology (AR, VR, AI, ML)/Payments/Robotics

Javits North, Level 4, Logicbroker Stage

Global retail innovation: Get inspired by Foot Locker and other global brand trailblazers

Topics:

Omnichannel, Customer Experience, International/Global, New Technology (AR, VR, AI, ML)/Payments/Robotics, Growth

11:30am - 12:30pm

Michaels 6 strategies for operational excellence during peak season

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

How robotics is shaping the future of Ulta Beauty's retail supply chain operations

Expo, Level 3, Expo Stage 3

From chaos to control: The ongoing evolution of RFID in retail

Expo, Level 3, Expo Stage 4

The future of AI in retail

Expo, Level 3, Expo Stage 5

Turning guest checkout from liability to revenue driver

11:30am - 1:30pm

Food & Drink

12:00pm - 12:30pm

Appetite for change: How retailers and restaurants are evolving with customer trends

Javits North, Level 4, Mirakl Stage

Topics:

Food/QSR/Grocery, New Technology (AR, VR, AI, ML)/Payments/Robotics

Javits North, Level 4, Logicbroker Stage

Artificial intelligence and humans: Five ways AI will make retail more personal, not less

Topics:

New Technology (AR, VR, AI, ML)/Payments/Robotics

12:00pm - 12:30pm

River Pavilion, ReturnPro Stage

Enhancing the Associate & Customer Experiences at Walmart with Store Digitalization

12:00pm - 1:00pm

Press office, Level 1, 1C 03

Consumer outlook 2025 (registered press and analysts only)

1:00pm - 1:30pm

River Pavilion, ReturnPro Stage

JCPenney teams up with tech leaders to revolutionize the shopping experience

1:00pm - 1:30pm

Javits North, Level 5

1:00pm - 1:45pm

Clear vision, seamless execution: The secret behind one retailer's store growth

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Enhancing customer experiences through digital innovation at America’s department store

Expo, Level 3, Expo Stage 3

AI simplified: A modern approach to profit-optimized retail planning

Expo, Level 3, Expo Stage 4

Driving workforce engagement and efficiency – Insights from MattressFirm, FiveBelow, and Coach

Expo, Level 3, Expo Stage 5

Elevate your data strategy in an ever-evolving market

1:30pm - 2:00pm

Javits North, Level 5, SAP Theatre

Keynote Session The future of fashion: Innovation and impact with Rent the Runway

Join Jennifer Hyman, Co-founder and CEO of Rent the Runway, for a candid fireside chat exploring the company’s disruptive path in the fashion industry. Jennifer will share her experiences in building a company that transformed how consumers approach clothing, focusing on sustainability, circular fashion and fostering a sharing economy. Hear about the challenges and triumphs of creating a subscription-based model that democratizes luxury fashion and how Jennifer's leadership has driven innovation, growth and resilience through changing market dynamics. Gain exclusive insights into the future of fashion, the importance of empowering women in leadership and how Rent the Runway is redefining what it means to own your style.

Jennifer Hyman

CEO and Co-Founder

Rent the Runway

Hope King

Senior Journalist

Axios

Topics:

2:00pm - 2:30pm

River Pavilion, ReturnPro Stage

Simplifying store ops: From data overload to real results with Quorso & Tractor Supply Company

2:00pm - 2:30pm

Revolutionizing retail with video AI: How cutting-edge insights drive success in brick-and-mortar stores

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Know your customers like never before: Harnessing computer vision for in-store intelligence

Expo, Level 3, Expo Stage 3

The roadmap to analytics-enabled retail planning

Expo, Level 3, Expo Stage 4

Digital transformation boosts sales 30% for leading menswear brand

Expo, Level 3, Expo Stage 5

Your customers are talking, are you listening?

2:00pm - 2:30pm

Javits North, Level 5, SAP Theatre

Keynote Session Building a lifestyle brand: Pacsun’s vision for the next generation

Join Brie Olson, CEO of Pacsun, for an engaging fireside chat about leading a lifestyle brand that resonates with youth culture. Brie will discuss how Pacsun stays ahead of trends, curating a brand experience that blends fashion, community and social responsibility. Learn about the strategic pivots that have helped Pacsun thrive in a rapidly changing retail landscape, including embracing digital innovation and strategic collaborations. Brie will share insights on connecting with Gen Z, creating a brand that reflects their values, navigating the evolving world of fashion retail, and social commerce.

Brie Olson

Chief Executive Officer

Pacsun

Melissa Repko

Retail and Consumer Reporter

CNBC

Topics: