Agenda

1:00pm - 1:30pm

Exhibitor Big Ideas Session produced by Coveo Solutions Inc.

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Predict Spring

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Adobe

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by IBM Corporation

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by T-Mobile

1:00pm - 1:30pm

Digging into the shopping behaviors of Gen Z and Gen Alpha: How these pivotal cohorts will redefine retail

Transform Retail with AI: Elevating Performance and Enhancing Human Roles

Tags:

Customer Experience, International/Global, New Technology (AR, VR, AI, ML)/Payments/Robotics, Growth, Personalization/Data and Analytics

1:30pm - 2:00pm

Leveraging AI and data to transform digital ad spend

2:00pm - 2:30pm

2:00pm - 2:30pm

Keynote Session Game changing: Culture’s influence on navigating volatility and fueling long-term growth

2:00pm - 3:00pm

Exhibitor Big Ideas Session produced by Alibaba Cloud

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Palo Alto Networks

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Lenovo Global Technologies

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by Salesforce

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by VTEX

2:30pm - 3:00pm

Keynote Session Best-in-class enterprise strategy for modern retail today and tomorrow

2:45pm - 3:15pm

Solving returns: Challenges, opportunities, and solutions

3:00pm - 3:30pm

3:00pm - 3:30pm

3:15pm - 3:45pm

Exhibitor Big Ideas Session produced by Ariadne Maps GmbH

Expo, Level 1, Expo Stage 1

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Sensormatic by Johnson Controls

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by Amazon Web Services, Inc.

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Avery Dennison

4:00pm - 4:30pm

Exhibitor Big Ideas Session produced by Quinyx

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Riskified

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Rithum

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by Salesforce

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by BigCommerce

4:00pm - 5:00pm

Expo happy hour

6:00pm - 10:00pm

NRF Foundation Honors

Monday, January 13

7:45am - 8:15am

Donut dunk

8:15am - 9:00am

Keynote Session A conversation with NRF’s 2025 Visionary Award Honoree

9:00am - 9:30am

9:00am - 5:00pm

Foodservice Innovation Zone

9:15am - 10:00am

Exhibitor Big Ideas Session produced by MicroStrategy

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Mirakl, Inc

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Treasure Data

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by Oracle

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Dell, Inc.

Expo Stages 1-5, Levels 1 and 3

Exhibitor Big Ideas Sessions

9:30am - 10:00am

The agility advantage: Enhancing commerce across channels

10:00am - 10:30am

Snack attack

10:00am - 10:30am

10:15am - 10:45am

Exhibitor Big Ideas Session produced by VTEX

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Netlify

Expo, Level 1, Expo Stage 3

Exhibitor Big Ideas Session produced by Slack by Salesforce

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by IBM Corporation

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Avery Dennison

10:15am - 12:15pm

Making your stores irreplaceable: How retailers can survive and thrive in the replacement economy

10:30am - 11:00am

We live in an age where everything can be replaced through an app on a handheld device. So, how can physical stores compete with these easier, cheaper, and more convenient digital replacements? They can tap into other human desires, such as the need for sensory stimulation, belonging to a community, and participating in cultural celebrations. For the last three decades, Kevin Ervin Kelley—an experience designer and author of IRREPLACEABLE—has been helping retailers compete on dimensions other than price, variety, and convenience. During this provocative presentation, he will outline the key principles, tools, and techniques he and his team deploy to help retailers deliver store experiences that are irreplaceable.

Kevin Ervin Kelley

Principal and Co-Founder

Shook Kelley

10:30am - 11:00am

When research meets retail: A fireside chat between Kantar and Target

Consumer research provides virtually unlimited data on shoppers’ mindset, emerging trends, demographic shifts, and so much more. The challenge for retailers is turning facts and figures into insights that drive action and, ultimately, sales. Join two top experts - one in research and one in retail - for a candid discussion on what to expect in 2025.

Rick Gomez

Executive Vice President and Chief Commercial Officer

Target

Rachel Dalton

Head of Retailer Insights

Kantar

10:30am - 11:00am

Forecasting the Future: Consumer Trends and Beauty Industry Innovations for 2025

Join us as Dan Frommer dives into the critical shifts in consumer preferences and buying patterns predicted for 2025. In an engaging conversation with the CMO of a leading global beauty brand, we’ll explore how top brands are navigating and responding to these transformative changes. Learn from the experts about the strategies that keep beauty brands ahead of the curve, adapting to evolving consumer demands with creativity and foresight. Whether you’re in beauty, retail or marketing, you’ll leave with valuable knowledge to shape your strategies for 2025 and beyond.

Tags:

Customer Experience, Research, Digital Marketing/Social/Influencers

11:00am - 11:30am

Foodservice tech session sponsored by Afresh Technologies

11:00am - 11:30am

Exhibitor Big Ideas Session produced by Axonify

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Stibo Systems

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Google

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by Microsoft

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Manhattan Associates

11:20am - 11:50am

Unlocking the value proposition around circular business models

Harnessing brand power and building brand trust

Tags:

CRM/Loyalty, Digital Marketing/Social/Influencers

Revitalizing retail: The store as the new experience hub

Tags:

Omnichannel, Growth

11:30am - 12:00pm

From algorithms to humanization: The impact of genAI on personalization and enhanced customer understanding

11:45am - 12:15pm

Exhibitor Big Ideas Session produced by Opterus Inc.

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by NielsenIQ

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Google

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by SAP

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Relex Solutions

12:00pm - 12:30pm

Foodservice tech session sponsored by Upshop

12:10pm - 12:40pm

Enough with AI already… What’s poised to be retail’s next technology game-changer?

Elevate your digital strategy with Albertsons’ visionary Jill Pavlovich

Tags:

Omnichannel, CRM/Loyalty, Food/QSR/Grocery

Retail future-proofing 2025 and Beyond

Tags:

Innovation/Trends/Future, Leadership, Research, Growth

12:30pm - 1:15pm

Exhibitor Big Ideas Session produced by StoreForce

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Avanade, Inc.

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Comcast Business

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by Aptos, LLC

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Workday

12:30pm - 2:30pm

1:00pm - 1:30pm

Orchestrating the channel and regulatory complexities of global retail marketing

1:00pm - 1:30pm

1:00pm - 1:30pm

The customer-first retail playbook

The social commerce opportunity: How brands are winning over Gen Z consumers where they live

Tags:

New Technology (AR, VR, AI, ML)/Payments/Robotics, Digital Marketing/Social/Influencers

1:30pm - 2:00pm

Exhibitor Big Ideas Session produced by Planalytics

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by American Express Company

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Zebra Technologies

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by Tableau by Salesforce

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Just Walk Out by Amazon

2:00pm - 2:30pm

Seamlessly enhancing the in-store journey with targeted technology solutions

2:00pm - 2:30pm

Keynote Session A conversation with Shopify President Harley Finkelstein and guests

2:15pm - 3:00pm

Exhibitor Big Ideas Session produced by Impact Analytics

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by WorkJam

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Zebra Technologies

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by Aptos, LLC

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Amazon Today by Amazon Web Services, Inc.

2:30pm - 3:00pm

Keynote Session Reaching younger consumers and accelerating global momentum: A conversation with New Balance President & CEO Joe Preston

2:45pm - 3:15pm

Driving inventory accuracy with Item-level RFID adoption: How to transform retail operations with proven ROI

3:00pm - 3:30pm

Foodservice tech session sponsored by Comcast Business

3:00pm - 3:30pm

3:15pm - 3:45pm

Exhibitor Big Ideas Session produced by Axonify Inc

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Esri

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Adobe Inc.

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by Oracle

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Amazon Pay

4:00pm - 4:30pm

Exhibitor Big Ideas Session produced by Yoobic

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Loop Now Technologies, Inc. aka Firework

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by HPE

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by SOTI, Inc.

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by dunnhumby, Inc.

4:00pm - 5:00pm

Expo happy hour

5:30pm - 7:30pm

Retail store tour

8:00pm - 9:30pm

Terminal 5

Retail's Big Concert

Tuesday, January 14

7:45am - 8:15am

Donut dunk

8:30am - 9:15am

Keynote Session Global economic outlook 2025 and beyond: A conversation with Goldman Sachs Chairman and CEO David Solomon

9:00am - 4:00pm

Foodservice Innovation Zone

9:15am - 9:45am

Exhibitor Big Ideas Session produced by Adyen

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Esri

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Planalytics

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by ACI Worldwide

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by SmartSense by Digi

Expo Stages 1-5, Levels 1 and 3

Exhibitor Big Ideas Sessions

9:15am - 9:45am

Keynote Session Mastering the game of business and brands: A conversation with A-Rod Corp’s Alex Rodriguez and Dylan’s Candy Bar CEO Dylan Lauren

9:45am - 10:15am

Keynote Session The state of luxury houses and consumers

10:00am - 10:30am

Snack attack

10:00am - 10:30am

The seamless shopping shift: Balancing risk and growth in evolving retail transactions

10:15am - 11:00am

Exhibitor Big Ideas Session produced by Zipline

Expo, Level 1, Expo Stage 1

Expo, Level 1, Expo Stage 2

Exhibitor Big Ideas Session produced by Cognizant

Expo, Level 3, Expo Stage 3

Exhibitor Big Ideas Session produced by Comcast Business

Expo, Level 3, Expo Stage 4

Exhibitor Big Ideas Session produced by CDW

Expo, Level 3, Expo Stage 5

Exhibitor Big Ideas Session produced by Invent Analytics

10:15am - 12:15pm

How do stores compete in a world of same-day super speed?

10:30am - 11:00am

In a world where pressing the buy button results in items delivered in 24 hours or less, how do stores compete? It turns out there are several levers they can pull that truly matters to shoppers. Don’t miss this deep dive into consumer research that explores what gets shoppers off the couch and into the store.

Lee Peterson

EVP, Thought Leadership

WD Partners

10:30am - 11:00am

Wellness trends: A global outlook for 2025 and beyond

Health and wellness are taking center stage as consumers prioritize solutions that make them look younger, increase their fitness, extend their longevity and trim their waistline. Advances in technology and data analytics are part of the package. How are retailers catering to shoppers with products and services?

10:30am - 11:00am

Revolutionizing retail: The future of in-store media and investment

Get ready to explore the next big wave in retail advertising. With in-store retail media on course to become a billion-dollar advertising powerhouse by 2028, this session dives into the transformative potential of this fast-growing channel and the bold steps retailers must take to modernize and future-proof their physical stores. Join us as two pioneering retailers reveal how they are embracing this massive opportunity with innovative strategies, substantial investments and groundbreaking approaches they’re using to integrate cutting-edge media solutions into their in-store experiences to drive unprecedented engagement.

Aaron Dunford

Vice President of Nordstrom Media

Nordstrom Inc.

Max Willens

Senior Analyst, Ads and Media

EMARKETER

Sarah Travis

SVP, Roundel + Social Commerce

Roundel (Target)

Tags:

Digital Marketing/Social/Influencers

11:00am - 11:30am

AI-driven innovation: Redefining in-store real-time interaction

11:00am - 11:30pm