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Agenda

Saturday, January 11

10:00am - 12:00pm 136

10:00am - 12:00pm

11:00am - 4:30pm 151

11:00am - 4:30pm

1:00pm - 3:00pm 136

1:00pm - 3:00pm

4:00pm - 6:00pm 136

4:00pm - 6:00pm

5:00pm - 6:00pm 141

5:00pm - 6:00pm

5:00pm - 6:00pm 141
Networking Event
Marriott Marquis, Westside Ballroom Foyer, 5th floor
International Welcome Party
Expo PassFull Conference Pass
6:00pm - 7:30pm 141

6:00pm - 7:30pm

6:00pm - 7:30pm 141
Networking Event
Marriott Marquis, Westside Ballroom, 5th floor
Opening Party
Expo PassFull Conference Pass

Sunday, January 12

8:00am - 8:30am 141

8:00am - 8:30am

8:00am - 8:30am 141
Networking Event
Special Events Lobby, Level 1
Donut Dunk
Expo PassFull Conference Pass
8:30am - 8:45am 156

8:30am - 8:45am

8:30am - 8:45am 156
Keynote Session
Qualtrics Theatre, Level 1
Retail’s Vision 2020: NRF chairman's welcome and opening remarks
Full Conference Pass
Chris Baldwin
Chris Baldwin
Chairman, President and CEO
BJ’s Wholesale Club
8:45am - 9:15am 156

8:45am - 9:15am

8:45am - 9:15am 156
Keynote Session
Qualtrics Theatre, Level 1
Opening keynote with Satya Nadella, CEO, Microsoft
Full Conference Pass
Satya Nadella
Satya Nadella
Chief Executive Officer
Microsoft
9:15am - 9:45am 156

9:15am - 9:45am

9:15am - 9:45am 156
Keynote Session
Qualtrics Theatre, Level 1
A new era of transformation at Sam's Club
Full Conference Pass
John Furner
John Furner
President and CEO
Sam's Club
Zeynep Ton
Zeynep Ton
Professor of the Practice, Operations Management
MIT Sloan School of Management
9:45am - 10:15am 156

9:45am - 10:15am

9:45am - 10:15am 156
Keynote Session
Qualtrics Theatre, Level 1
The Visionary 2020: A conversation with Kohl’s CEO Michelle Gass
Full Conference Pass
Michelle Gass
Michelle Gass
Chief Executive Officer
Kohl's
10:00am - 10:45am 1072

10:00am - 10:45am

10:00am - 10:45am 1072
Podcast
Crystal Palace, Level 3
Podcast: Decision Makers
Expo PassFull Conference Pass
10:00am - 12:00pm 136

10:00am - 12:00pm

10:00am - 5:00pm 146

10:00am - 5:00pm

10:00am - 5:00pm 146
General Info
Expo, Level 1 and 3
Expo Open
Expo PassFull Conference Pass
10:00am - 5:00pm 146
General Info
Innovation Lab, Level 4
Innovation Lab
Expo PassFull Conference Pass
10:00am - 5:00pm 146
General Info
North Concourse, Level 2
Membership Lounge
Expo PassFull Conference Pass
10:00am - 5:00pm 146
General Info
NRF Lounge, Level 4
NRF Lounge
Expo PassFull Conference Pass
10:00am - 5:00pm 146
General Info
Startup Zone, Level 4
Startup Zone
Expo PassFull Conference Pass
10:00am - 5:00pm 151

10:00am - 5:00pm

10:00am - 5:00pm 151
Additional Attendee Program
Expo, Level 1, back of 1100 aisle
The FQ Lounge @ NRF 2020
Expo PassFull Conference Pass
10:15am - 10:45am 166

10:15am - 10:45am

10:15am - 10:45am
Exhibitor Big Ideas
10:15am - 10:45am 166
Exhibitor Big Ideas
Stage 3, Expo, Level 1
Breaking tradition: Disrupt your industry by adding e-commerce to your business model
Expo PassFull Conference Pass
Lauren Bercier
Lauren Bercier
Co-Founder and CEO
Something Borrowed Blooms
Danny Catullo
Danny Catullo
COO and Owner
Perishable Shipping Solutions
Diana Ganz
Diana Ganz
Co-Founder
The Groomsman Suit
Deanna Kaufman
Deanna Kaufman
Manager Solutions, E-Commerce and Retail Vertical
FedEx Solutions
10:15am - 10:45am 166
Exhibitor Big Ideas
Stage 2, Expo, Level 1
Make your data work for you!
Expo PassFull Conference Pass
Arthur Bailey
Arthur Bailey
Director, PR/AR
Samsung Electronics
Brian Neely
Brian Neely
Sr. Consulting Data Scientist
Keyence Corporation of America
Rob Ortiz
Rob Ortiz
Director, AI
Keyence Corporation of America
10:30am - 11:00am 161

10:30am - 11:00am

10:30am - 11:00am
Featured Sessions
10:30am - 11:00am 161
Featured Session
Kustomer Stage, Hall E, Level 1
Immersive... Reimagined...Revolutionary: The future of shopping beckons
Full Conference Pass
Winston Fisher
Winston Fisher
Chief Executive Officer
AREA15
@area15official
Tal Zvi Nathanel
Tal Zvi Nathanel
CEO and Co-Founder
SHOWFIELDS
@showfields_nyc
10:30am - 11:00am 161
Featured Session
Medallia Stage, Hall E, Level 1
Pocket brands: Why Facebook and Instagram think social is the fastest growing sales channel
Full Conference Pass
Alexis DeSalva Kahler
Alexis DeSalva Kahler
Senior Analyst, Retail and eCommerce
Mintel
@acdesalva
Moderator
Layla Amjadi
Layla Amjadi
Product Lead, Instagram Shopping
Facebook
@LaylaAmjadi
Amy Eschliman
Amy Eschliman
Senior Vice President, Sephora ECommerce
Sephora
Asher Rapkin
Asher Rapkin
Head of Messenger & Emerging Platforms, Global Business Marketing
Facebook
@themoemoth
11:00am - 11:30am 166

11:00am - 11:30am

11:00am - 11:30am
Exhibitor Big Ideas
11:00am - 11:30am 166
Exhibitor Big Ideas
Stage 4, Expo, Level 3
Turn customers into lifelong fans: Experience-driven commerce in action
Expo PassFull Conference Pass
Michael Gerard
Michael Gerard
CMO
e-Spirit Inc.
Thomas Neumann
Thomas Neumann
Group CTO
SIGNA Sports United
11:15am - 11:45am 161

11:15am - 11:45am

11:15am - 11:45am
Featured Sessions
11:15am - 11:45am 161
Featured Session
Medallia Stage, Hall E, Level 1
Bringing bricks to life: LEGO knows the child in all of us
Full Conference Pass
Lauren Thomas
Lauren Thomas
Retail Reporter
CNBC
@laurenthomasx3
Moderator
Martin Urrutia Islas
Martin Urrutia Islas
Head Global Retail Innovation
The Lego Group
11:15am - 11:45am 161
Featured Session
Kustomer Stage, Hall E, Level 1
NRF curated session
Full Conference Pass
11:15am - 11:45am 161
Featured Session
Shyft Stage, Level 4
Virtual Store Tour: Using technology to reinvent the purpose of the store
Full Conference Pass
Yujin Heo
Yujin Heo
VP, Creative
The Neiman Marcus Group Inc.
Karen Voelker
Karen Voelker
Associate Director
Accenture
11:30am - 1:30pm 146

11:30am - 1:30pm

11:30am - 1:30pm 146
General Info
North Concourse, outside Level 2
Food Truck Alley
Expo PassFull Conference Pass
11:45am - 12:15pm 166

11:45am - 12:15pm

11:45am - 12:15pm
Exhibitor Big Ideas
12:00pm - 12:30pm 161

12:00pm - 12:30pm

12:00pm - 12:30pm
Featured Sessions
12:00pm - 12:30pm 161
Featured Session
Shyft Stage, Level 4
From points to passports: Reimagining the loyalty program
Full Conference Pass
Matthew Blonder
Matthew Blonder
VP, Marketing and Digital Brand Commerce
Reebok
Rick Gomez
Rick Gomez
Executive Vice President, Chief Marketing and Digital Officer
Target Corporation
12:00pm - 12:30pm 161
Featured Session
Kustomer Stage, Hall E, Level 1
Grassroots mission: The journey to sustainability
Full Conference Pass
Jennifer Walsh
Jennifer Walsh
Founder
Walk with Walsh Media
@behindthebrand
Moderator
Heather Deeth
Heather Deeth
Manager, Ethical Buying
Lush Cosmetics North America
@lushcosmetics
Jennifer Gootman
Jennifer Gootman
VP, Social Innovation, West Elm; VP, Corporate Social Responsibility
Williams-Sonoma Inc.
12:00pm - 12:30pm 161
Featured Session
Medallia Stage, Hall E, Level 1
NRF curated session
Full Conference Pass
12:30pm - 1:30pm 141

12:30pm - 1:30pm

12:30pm - 2:30pm 136

12:30pm - 2:30pm

12:45pm - 1:45pm 371

12:45pm - 1:45pm

12:45pm - 1:45pm 371
Lunch Hour Topics
Medallia Stage, Hall E, Level 1
Food for Thought - The future is now: How retailers can utilize digitally native talent (and brands) to revitalize growth
Full Conference PassRetailer Only
Reesa Lake
Reesa Lake
Partner and Executive Vice President, Brand Partnerships
Digital Brand Architects
Moderator
Gabby Cohen
Gabby Cohen
SVP, Marketing & Brand
Rent the Runway
@gabbyetco
Katherine Power
Katherine Power
CEO and Founder
Who What Wear
@katherinepower
1:00pm - 1:30pm 166

1:00pm - 1:30pm

1:00pm - 1:30pm
Exhibitor Big Ideas
1:00pm - 1:30pm 166
Exhibitor Big Ideas
Stage 3, Expo, Level 1
Enhancing the customer and employee experience by engaging and empowering your store associates
Expo PassFull Conference Pass
Jeremy Arnold
Jeremy Arnold
Sr. Dir., NA, Ralph Lauren, Polo, and RRL Stores
Ralph Lauren
Mark Qualls
Mark Qualls
VP, US Operations
GameStop
1:00pm - 1:45pm 1072

1:00pm - 1:45pm

1:00pm - 1:45pm 1072
Podcast
Crystal Palace, Level 3
Podcast: The Retail Exchange
Expo PassFull Conference Pass
2:00pm - 2:30pm 161

2:00pm - 2:30pm

2:00pm - 2:30pm
Featured Sessions
2:00pm - 2:30pm 161
Featured Session
Kustomer Stage, Hall E, Level 1
Disruption: Rapid growth of CBD products impacting big box, digital, specialty and department stores
Full Conference Pass
Stephanie Wissink
Stephanie Wissink
Managing Director, Consumer Research
Jefferies
@Jefferies
Moderator
Peter Horvath
Peter Horvath
CEO
Green Growth Brands
2:00pm - 2:30pm 161
Featured Session
Medallia Stage, Hall E, Level 1
Eventizing shopping: Creating compelling experiences online and in-store
Full Conference Pass
Ben Kaufman
Ben Kaufman
Founder and CEO
CAMP
@benkaufman
Aaron Levant
Aaron Levant
CEO
NTWRK
2:00pm - 2:30pm 161
Featured Session
Shyft Stage, Level 4
Store of the future: Rethinking physical retail's role and strategy
Full Conference Pass
Alberto Serrentino
Alberto Serrentino
Founder
Varese Retail
Moderator
Fabio Barreto
Fabio Barreto
CEO FARM Rio Global
Grupo de Moda Soma
Richard Lems
Richard Lems
Director Format and Store
Rituals Cosmetics
Raquel Metz Scherer
Raquel Metz Scherer
Melissa's Director
GRENDENE SA
2:00pm - 3:00pm 166

2:00pm - 3:00pm

2:00pm - 3:00pm
Exhibitor Big Ideas
2:00pm - 3:00pm 166
Exhibitor Big Ideas
Stage 5, Expo, Level 3
Winning the battle for the customer with self-serve automation
Expo PassFull Conference Pass
Mike Wills
Mike Wills
Chief Revenue Officer
Apex Supply Chain Technologies
2:45pm - 3:15pm 161

2:45pm - 3:15pm

2:45pm - 3:15pm
Featured Sessions
2:45pm - 3:15pm 161
Featured Session
Kustomer Stage, Hall E, Level 1
Humans are back: Why companies are putting a premium on the human element in the digital age
Full Conference Pass
Olivier Blayac
Olivier Blayac
General Manager
Color&Co by L'Oreal
@ColorandCo_
Callie Field
Callie Field
Executive Vice President, Customer Care
T-Mobile
@CallieField
2:45pm - 3:15pm 161
Featured Session
Shyft Stage, Level 4
Living in an Amazon world: New rules!
Full Conference Pass
Lee Peterson
Lee Peterson
EVP, Brand, Strategy and Design
WD Partners
2:45pm - 3:15pm 161
Featured Session
Medallia Stage, Hall E, Level 1
Retail as a service: Using plug-and-play infrastructure to test and learn in the physical retail channel
Full Conference Pass
Matt Alexander
Matt Alexander
CEO
Neighborhood Goods
@mattalexand
Scott Lachut
Scott Lachut
Partner/President of Research & Strategy
PSFK
Kevin McKenzie
Kevin McKenzie
Digital Transformation Leader in Retail, Real Estate and Omni-Channel
3:00pm - 5:00pm 136

3:00pm - 5:00pm

3:15pm - 3:45pm 166

3:15pm - 3:45pm

3:15pm - 3:45pm
Exhibitor Big Ideas
3:15pm - 3:45pm 166
Exhibitor Big Ideas
Stage 2, Expo, Level 1
How to build and foster stronger consumer relationships through responsible and conscious retailing
Expo PassFull Conference Pass
Stephanie Bleau
Stephanie Bleau
Head of Marketing and eCommerce
Bestseller Retail Canada
Ian Holland
Ian Holland
VP, Development
ACCEO Solutions Inc.
Mike Wexler
Mike Wexler
Director, Global Sales
ACCEO Solutions Inc.
3:15pm - 3:45pm 166
Exhibitor Big Ideas
Stage 4, Expo, Level 3
How Tractor Supply cultivates true omni channel wins
Expo PassFull Conference Pass
Soeren Stamer
Soeren Stamer
CEO and Co-Founder
CoreMedia AG
Letitia Webster
Letitia Webster
VP, Omni Channel
Tractor Supply
3:15pm - 3:45pm 166
Exhibitor Big Ideas
Stage 1, Expo, Level 1
Tailor the in-store engagement using true 360 customer profile
Expo PassFull Conference Pass
Kazuki Ohta
Kazuki Ohta
VP, Technology, Data Services
Arm, Inc.
3:30pm - 4:30pm 156

3:30pm - 4:30pm

3:30pm - 4:30pm 156
Keynote Session
Qualtrics Theatre, Level 1
Winning the experience economy: How to raise the bar in a world of raised expectations
Full Conference Pass
Ron Johnson
Ron Johnson
Co-Founder and CEO
Enjoy Inc.
Neela Montgomery
Neela Montgomery
CEO
Crate and Barrel
@CrateandBarrel
4:00pm - 4:30pm 166

4:00pm - 4:30pm

4:00pm - 4:30pm
Exhibitor Big Ideas
4:00pm - 4:30pm 166
Exhibitor Big Ideas
Stage 1, Expo, Level 1
Hyper-personalization - Retail sustainability through digital clienteling
Expo PassFull Conference Pass
Ali Asaria
Ali Asaria
Founder and CEO
Tulip Retail
George Clark
George Clark
Technology and Customer Experience Director
Mulberry
Gavin Frank
Gavin Frank
Sr. Dir., Retail and Consumer Goods Solution Strategy
Salesforce
4:00pm - 4:30pm 166
Exhibitor Big Ideas
Stage 5, Expo, Level 3
In store innovation, do I really want a robot?
Expo PassFull Conference Pass
Rob McCartney
Rob McCartney
Format Development Director
Woolworths Food Group
Tim Rowland
Tim Rowland
CEO
Badger Technologies
4:00pm - 4:30pm 166
Exhibitor Big Ideas
Stage 3, Expo, Level 1
Learn how AI is transforming network operations for retailers
Expo PassFull Conference Pass
Dave Caldwell
Dave Caldwell
VP, IT Service Delivery
PetSmart
Bob Friday
Bob Friday
CTO and Co-Founder
Mist, a Juniper Company
4:00pm - 5:00pm 141

4:00pm - 5:00pm

4:00pm - 5:00pm 141
Networking Event
Expo, Level 1, 3 and 4
Expo Happy Hour
Expo PassFull Conference Pass
5:30pm - 7:30pm 151

5:30pm - 7:30pm

Monday, January 13

8:00am - 8:30am 141

8:00am - 8:30am

8:00am - 8:30am 141
Networking Event
Special Events Lobby, Level 1
Donut Dunk
Expo PassFull Conference Pass
8:00am - 8:45am 1072

8:00am - 8:45am

8:00am - 8:45am 1072
Podcast
Crystal Palace, Level 3
Podcast: RetailCraft
Expo PassFull Conference Pass
8:30am - 9:15am 156

8:30am - 9:15am

8:30am - 9:15am 156
Keynote Session
Qualtrics Theatre, Level 1
NRF curated session
Full Conference Pass
9:00am - 9:45am 1072

9:00am - 9:45am

9:00am - 9:45am 1072
Podcast
Crystal Palace, Level 3
Podcast: Ecommerce Braintrust
Expo PassFull Conference Pass
9:00am - 5:00pm 146

9:00am - 5:00pm

9:00am - 5:00pm 146
General Info
Expo, Level 1 and 3
Expo Open
Expo PassFull Conference Pass
9:00am - 5:00pm 146
General Info
Innovation Lab, Level 4
Innovation Lab
Expo PassFull Conference Pass
9:00am - 5:00pm 146
General Info
North Concourse, Level 2
Membership Lounge
Expo PassFull Conference Pass
9:00am - 5:00pm 146
General Info
NRF Lounge, Level 4
NRF Lounge
Expo PassFull Conference Pass
9:00am - 5:00pm 146
General Info
Startup Zone, Level 4
Startup Zone
Expo PassFull Conference Pass
9:00am - 5:00pm 151

9:00am - 5:00pm

9:00am - 5:00pm 151
Additional Attendee Program
Expo, Level 1, back of 1100 aisle
The FQ Lounge @ NRF 2020
Expo PassFull Conference Pass
9:15am - 9:45am 156

9:15am - 9:45am

9:15am - 9:45am 156
Keynote Session
Qualtrics Theatre, Level 1
Visionary voices of ambition, purpose and inclusion
Full Conference Pass
Shannon Schuyler
Shannon Schuyler
Chief Purpose Officer
PwC
Moderator
9:15am - 10:00am 166

9:15am - 10:00am

9:15am - 10:00am
Exhibitor Big Ideas
9:45am - 10:15am 156

9:45am - 10:15am

9:45am - 10:15am 156
Keynote Session
Qualtrics Theatre, Level 1
2020 Perspectives: Retail on the global socio-economic stage
Full Conference Pass
Matthew Shay
Matthew Shay
President and CEO
National Retail Federation
Moderator
Paul Ryan
Paul Ryan
Former Speaker of the U.S. House of Representatives (2015-2019)
Kara Swisher
Kara Swisher
Co-Founder and Editor-at-Large
Recode
@karaswisher
10:00am - 10:45am 1072

10:00am - 10:45am

10:00am - 10:45am 1072
Podcast
Crystal Palace, Level 3
Podcast: The Voice of Retail
Expo PassFull Conference Pass
10:00am - 12:00pm 136

10:00am - 12:00pm

10:15am - 10:45am 166

10:15am - 10:45am

10:15am - 10:45am
Exhibitor Big Ideas
10:15am - 10:45am 166
Exhibitor Big Ideas
Stage 1, Expo, Level 1
AI/ML at work - Albertsons, IKEA and Save A Lot’s journey to the edge
Expo PassFull Conference Pass
Brad Coons
Brad Coons
CTO
Save A Lot
Lasse Gunnarsson
Lasse Gunnarsson
CEO, SCM AB
IKEA Food
Rucha Nanavati
Rucha Nanavati
GVP, IT
Albertson's
Wayne Usie
Wayne Usie
EVP, Market Development
JDA Software
10:15am - 10:45am 166
Exhibitor Big Ideas
Stage 2, Expo, Level 1
Price, strategies and agility: Thriving in a multi-channel retail environment
Expo PassFull Conference Pass
Barrie Carmel
Barrie Carmel
Chief Value Optimization Officer
Bed Bath & Beyond
Moussa Coulibaly
Moussa Coulibaly
VP, Pricing, Merchandising Analytics and Reporting
DICK’S Sporting Goods
Scott Zucker
Scott Zucker
SVP, Customer Success
Revionics
10:15am - 10:45am 166
Exhibitor Big Ideas
Stage 5, Expo, Level 3
Re-imagining the shopping experience with immersive 3D and AR product media
Expo PassFull Conference Pass
Alexis Khouri
Alexis Khouri
Sr. Dir., Head of Sales and Business Strategy
Adobe
Ross McKegney
Ross McKegney
Director, Adobe Dimension
Adobe
10:30am - 11:00am 161

10:30am - 11:00am

10:30am - 11:00am
Featured Sessions
10:30am - 11:00am 161
Featured Session
Kustomer Stage, Hall E, Level 1
Curious. Distinctive. Uncompromising. Conversations with Recode
Full Conference Pass
Jason Del Rey
Jason Del Rey
Senior Correspondent, Commerce
Recode
@DelRey
10:30am - 11:00am 161
Featured Session
Medallia Stage, Hall E, Level 1
NRF curated session
Full Conference Pass
Thomas Kurian
Thomas Kurian
CEO
Google Cloud
@googlecloud
10:30am - 11:00am 161
Featured Session
Shyft Stage, Level 4
Trends fit for the future: The surprising secret of persistently brilliant retail brands
Full Conference Pass
Kate Ancketill
Kate Ancketill
CEO and Founder
GDR Creative Intelligence
@gdruk
11:00am - 11:30am 166

11:00am - 11:30am

11:00am - 11:30am
Exhibitor Big Ideas
11:00am - 11:30am 166
Exhibitor Big Ideas
Stage 1, Expo, Level 1
Creating meaningful experiences
Expo PassFull Conference Pass
Deviprasad Rambhatla
Deviprasad Rambhatla
VP, Retail, Distribution and Transportation
Wipro Ltd
11:15am - 11:45am 161

11:15am - 11:45am

11:15am - 11:45am
Featured Sessions
11:15am - 11:45am 161
Featured Session
Medallia Stage, Hall E, Level 1
A burger with benefits -- From Beyond
Full Conference Pass
Phil Lempert
Phil Lempert
Editor
SupermarketGuru.com
Moderator
Seth Goldman
Seth Goldman
Executive Chair
Beyond Meat
@honestseth
Tonya Herring
Tonya Herring
Senior Vice President, Merchandising
Giant Food
11:15am - 11:45am 161
Featured Session
Kustomer Stage, Hall E, Level 1
Circular business models: How a closed-loop supply chain can create new opportunities
Full Conference Pass
Phil Graves
Phil Graves
Head of Corporate Development
Patagonia
Andy Ruben
Andy Ruben
CEO and Founder
Yerdle
@andy_ruben
Tom Szaky
Tom Szaky
CEO
TerraCycle
11:15am - 11:45am 161
Featured Session
Shyft Stage, Level 4
Virtual Design Tour 2020: The year's best designed new stores of New York
Full Conference Pass
Ray Ehscheid, RDI
Ray Ehscheid, RDI
Dir., Client Services, Retail and Financial Sectors
IA Interior Architects
Murf Hall
Murf Hall
Director, Store Design
Nordstrom
11:30am - 1:30pm 146

11:30am - 1:30pm

11:30am - 1:30pm 146
General Info
North Concourse, outside Level 2
Food Truck Alley
Expo PassFull Conference Pass
11:45am - 12:15pm 166

11:45am - 12:15pm

11:45am - 12:15pm
Exhibitor Big Ideas
11:45am - 12:15pm 166
Exhibitor Big Ideas
Stage 3, Expo, Level 1
The hidden key to a transformative in-store customer experience (is to think beyond the store)
Expo PassFull Conference Pass
Bill Farnsworth
Bill Farnsworth
Business Development Manager
Cisco Systems Inc.
Lee Holman
Lee Holman
Lead Retail Analyst
IHL Group
Joel McGlynn
Joel McGlynn
NPD and Innovation Manager
Domaine Chandon
12:00pm - 12:30pm 161

12:00pm - 12:30pm

12:00pm - 12:30pm
Featured Sessions
12:00pm - 12:30pm 161
Featured Session
Shyft Stage, Level 4
Experiences enabled by tech, inspired by engagement
Full Conference Pass
Kyle Nel
Kyle Nel
EVP, Uncommon Partners Lab
Singularity University
@kyle_nel
Håkan Nordkvist
Håkan Nordkvist
Head of Sustainability Innovation
IKEA Group
12:00pm - 12:30pm 161
Featured Session
Kustomer Stage, Hall E, Level 1
Learn how 4 leading global retailers have harnessed a culture of innovation and customer obsession to deliver outstanding experiences
Full Conference Pass
Jake Knowles
Jake Knowles
Senior Retail Consultant
BJSS Ltd.
@jknowles_bjss
Moderator
Marc Dench
Marc Dench
Chief Financial Officer
Joules
Alex Genov
Alex Genov
Manager of Research, User Experience
Zappos.com
Alexa Geovanos
Alexa Geovanos
Brand President, North and South America
Chloé
Heidi K Isern
Heidi K Isern
Sr. Director, Customer Experience Innovation
Gap Inc.
@hisern
12:00pm - 12:30pm 161
Featured Session
Medallia Stage, Hall E, Level 1
Stronger together: The power of cybersecurity industry collaboration
Full Conference Pass
Rich Agostino
Rich Agostino
Senior Vice President and Chief Information Security Officer (CISO)
Target Corporation
12:00pm - 1:00pm 151

12:00pm - 1:00pm

12:30pm - 1:15pm 166

12:30pm - 1:15pm

12:30pm - 1:15pm
Exhibitor Big Ideas
12:30pm - 1:30pm 141

12:30pm - 1:30pm

12:30pm - 2:30pm 136

12:30pm - 2:30pm

12:45pm - 1:45pm 371

12:45pm - 1:45pm

12:45pm - 1:45pm 371
Lunch Hour Topics
Medallia Stage, Hall E, Level 1
Food for Thought - How to spot a unicorn: What VCs are looking for in 2020 and beyond
Full Conference PassRetailer Only
Nisha Dua
Nisha Dua
General Partner
BBG Ventures
Shamin Rostami Walsh
Shamin Rostami Walsh
Managing Director
BAM Ventures
Adam Spivack
Adam Spivack
Principal
Comcast Ventures
@AdamSpivack
1:30pm - 2:00pm 166

1:30pm - 2:00pm

1:30pm - 2:00pm
Exhibitor Big Ideas
1:30pm - 2:00pm 166
Exhibitor Big Ideas
Stage 5, Expo, Level 3
Gen Z and the experience economy: Experience Lifecycle Management (ELM) for growth
Expo PassFull Conference Pass
Rick Chavie
Rick Chavie
CEO
Enterworks
John Hanke
John Hanke
CEO
Niantic Labs
Deborah Weinswig
Deborah Weinswig
CEO and Founder
Coresight Research
@debweinswig
2:00pm - 2:30pm 161

2:00pm - 2:30pm

2:00pm - 2:30pm
Featured Sessions
2:00pm - 2:30pm 161
Featured Session
Shyft Stage, Level 4
Build, buy or both? CIOs debate the merits of each
Full Conference Pass
Sara Castellanos
Sara Castellanos
Reporter
The Wall Street Journal
@SCastellWSJ
Moderator
Seemantini Godbole
Seemantini Godbole
Chief Information Officer
Lowe's
@SeemantiniGodbo
Mike McNamara
Mike McNamara
Chief Information Officer
Target Corporation
2:00pm - 2:30pm 161
Featured Session
Medallia Stage, Hall E, Level 1
Successful disruptors: StockX, Poshmark and Le Tote grow digital-first retail with unique formats
Full Conference Pass
Phil Wahba
Phil Wahba
Senior Retail Writer
Fortune Magazine
Moderator
Scott Cutler
Scott Cutler
CEO
StockX
Tracy Sun
Tracy Sun
Co-Founder, Senior Vice President of New Markets
Poshmark
@Tracy_Sun
Rakesh Tondon
Rakesh Tondon
CEO and Co-Founder
Le Tote
2:00pm - 2:30pm 161
Featured Session
Kustomer Stage, Hall E, Level 1
Transforming for a new era of talent
Full Conference Pass
2:15pm - 3:00pm 166

2:15pm - 3:00pm

2:15pm - 3:00pm
Exhibitor Big Ideas
2:15pm - 3:00pm 166
Exhibitor Big Ideas
Stage 5, Expo, Level 3
The innovative spirit and demographics driving retail technology
Expo PassFull Conference Pass
Glenn Katz
Glenn Katz
VP & GM, Enterprise Solutions
Comcast Business Services
2:45pm - 3:15pm 161

2:45pm - 3:15pm

2:45pm - 3:15pm
Featured Sessions
2:45pm - 3:15pm 161
Featured Session
Medallia Stage, Hall E, Level 1
Creating influencer marketing strategies with Supermodel Coco Rocha, TechStyle Fashion Group and Viacom Nickelodeon
Full Conference Pass
Andrea Fasulo
Andrea Fasulo
Global Head of Retail Marketing
Viacom Nickelodeon Consumer Products
Laura Joukovski
Laura Joukovski
President of Global Fashion Brands
TechStyle Fashion Group
Coco Rocha
Coco Rocha
Supermodel, Entrepreneur and Owner
NOMAD MGMT
Frank Weil
Frank Weil
Chief Customer Officer
KWI
@kligerweiss
2:45pm - 3:15pm 161
Featured Session
Kustomer Stage, Hall E, Level 1
How voice and other AI-powered experiences are reshaping retail
Full Conference Pass
Kerry Cooper
Kerry Cooper
President and Chief Operating Officer
Rothy’s
@kerrywcooper
Patrick Gauthier
Patrick Gauthier
Vice President
Amazon Pay
@PRGauthier
2:45pm - 3:15pm 161
Featured Session
Shyft Stage, Level 4
Rewiring retail thinking to celebrate diversity
Full Conference Pass
Chip Cutter
Chip Cutter
Reporter
The Wall Street Journal
@ChipCutter
Moderator
Micky Onvural
Micky Onvural
CEO
Bonobos
@mickyob
Karalyn Smith
Karalyn Smith
Chief People Officer
Sephora
3:00pm - 5:00pm 136

3:00pm - 5:00pm

3:15pm - 3:45pm 166

3:15pm - 3:45pm

3:15pm - 3:45pm
Exhibitor Big Ideas
3:15pm - 3:45pm 166
Exhibitor Big Ideas
Stage 2, Expo, Level 1
How retailers are modernizing planning for the digital era
Expo PassFull Conference Pass
Ara Gopal
Ara Gopal
Head of Industry Solutions
Anaplan
Ben Pivar
Ben Pivar
CIO
Carter's
Scott Thistlethwaite
Scott Thistlethwaite
VP, Finance and Strategy, Global Strategic Pricing
The Estee Lauder Companies Inc
Erika Vazquez
Erika Vazquez
AVP, Retail and Ecommerce, Supply Chain
L’Oréal
3:30pm - 4:30pm 156

3:30pm - 4:30pm

3:30pm - 4:30pm 156
Keynote Session
Qualtrics Theatre, Level 1
Global retail mindset: Bold moves from leaders fueling future growth
Full Conference Pass
Helena Foulkes
Helena Foulkes
CEO
Hudson's Bay Company
Tim Steiner
Tim Steiner
CEO
Ocado Group
4:00pm - 4:30pm 166

4:00pm - 4:30pm

4:00pm - 4:30pm
Exhibitor Big Ideas
4:00pm - 5:00pm 141

4:00pm - 5:00pm

4:00pm - 5:00pm 141
Networking Event
Expo, Level 1, 3 and 4
Expo Happy Hour
Expo PassFull Conference Pass
4:30pm - 5:00pm 156

4:30pm - 5:00pm

4:30pm - 5:00pm 156
Keynote Session
Qualtrics Theatre, Level 1
Capitalizing on the currency of innovation and building for a stronger tomorrow
Full Conference Pass
Matthew Shay
Matthew Shay
President and CEO
National Retail Federation
Moderator
Ajay Banga
Ajay Banga
President and CEO
Mastercard
6:00pm - 8:00pm 136

6:00pm - 8:00pm

Tuesday, January 14

8:00am - 8:30am 141

8:00am - 8:30am

8:00am - 8:30am 141
Networking Event
Special Events Lobby, Level 1
Donut Dunk
Expo PassFull Conference Pass
8:30am - 9:15am 156

8:30am - 9:15am

8:30am - 9:15am 156
Keynote Session
Qualtrics Theatre, Level 1
A conversation with Nordstrom Co-president Erik Nordstrom
Full Conference Pass
Erik Nordstrom
Erik Nordstrom
Co-President
Nordstrom
9:00am - 4:00pm 146

9:00am - 4:00pm

9:00am - 4:00pm 146
General Info
Expo, Level 1 and 3
Expo Open
Expo PassFull Conference Pass
9:00am - 4:00pm 146
General Info
Innovation Lab, Level 4
Innovation Lab
Expo PassFull Conference Pass
9:00am - 4:00pm 146
General Info
North Concourse, Level 2
Membership Lounge
Expo PassFull Conference Pass
9:00am - 4:00pm 146
General Info
NRF Lounge, Level 4
NRF Lounge
Expo PassFull Conference Pass
9:00am - 4:00pm 146
General Info
Startup Zone, Level 4
Startup Zone
Expo PassFull Conference Pass
9:00am - 4:00pm 151

9:00am - 4:00pm

9:00am - 4:00pm 151
Additional Attendee Program
Expo, Level 1, back of 1100 aisle
The FQ Lounge @ NRF 2020
Expo PassFull Conference Pass
9:15am - 9:45am 156

9:15am - 9:45am

9:15am - 9:45am 156
Keynote Session
Qualtrics Theatre, Level 1
Winning the long game: Finding sustained profitability in a low-growth world
Full Conference Pass
Rod Sides
Rod Sides
Vice Chairman and U.S. Leader, Retail, Wholesale and Distribution Practice
Deloitte LLP
Moderator
9:15am - 9:45am 166

9:15am - 9:45am

9:15am - 9:45am
Exhibitor Big Ideas
9:15am - 9:45am 166
Exhibitor Big Ideas
Stage 3, Expo, Level 1
Connecting digital consumers and stores with location intelligence
Expo PassFull Conference Pass
Jessica Boer
Jessica Boer
VP, Global Retail Strategy
Estee Lauder
Gary Sankary
Gary Sankary
Global Retail Industry
Esri
9:15am - 9:45am 166
Exhibitor Big Ideas
Stage 1, Expo, Level 1
How microservices architecture will transform stores
Expo PassFull Conference Pass
Nikki Baird
Nikki Baird
VP, Retail Innovation
Aptos
Gerald Charles
Gerald Charles
VP, Global IT Operations and Strategy
Under Armour
9:45am - 10:15am 156

9:45am - 10:15am

9:45am - 10:15am 156
Keynote Session
Qualtrics Theatre, Level 1
NRF Curated Session
Full Conference Pass
10:00am - 10:45am 1072

10:00am - 10:45am

10:00am - 10:45am 1072
Podcast
Crystal Palace, Level 3
Podcast: Innovators
Expo PassFull Conference Pass
10:00am - 12:00pm 136

10:00am - 12:00pm

10:15am - 11:00am 166

10:15am - 11:00am

10:15am - 11:00am
Exhibitor Big Ideas
10:15am - 11:00am 166
Exhibitor Big Ideas
Stage 5, Expo, Level 3
Improve shoppers’ experiences with data insights and technology solutions
Expo PassFull Conference Pass
Anita Dorf
Anita Dorf
Sr. VP, Marketing
Comcast Business
Robert Irvine
Robert Irvine
Celebrity Chef
10:15am - 11:00am 166
Exhibitor Big Ideas
Stage 2, Expo, Level 1
Personalization is driving digital food retailing
Expo PassFull Conference Pass
Brian Crain
Brian Crain
Head of Global Business Development
Precima
Jon Duke
Jon Duke
VP of Research, Retail
IDC Retail Insights
10:30am - 11:00am 161

10:30am - 11:00am

10:30am - 11:00am
Featured Sessions
10:30am - 11:00am 161
Featured Session
Kustomer Stage, Hall E, Level 1
CPG goes DTC: How modern consumer products brands are building 1-to-1 customer relationships
Full Conference Pass
Craig Dubitsky
Craig Dubitsky
Friendly Founder
hello products
@helloproducts
10:30am - 11:00am 161
Featured Session
Medallia Stage, Hall E, Level 1
How Marriott, Peloton and Shinola are breaking the boundaries of brand experience
Full Conference Pass
David Kepron
David Kepron
VP, Global Design Strategies, Premium Distinctive Brands
Marriott International
Moderator
Tom Lewand
Tom Lewand
CEO
Shinola
Jennifer Parker
Jennifer Parker
SVP, Retail
Peloton
10:30am - 11:00am 161
Featured Session
Shyft Stage, Level 4
Tmall 2.0: Customization + brand creativity = elevated shopping experiences
Full Conference Pass
Deborah Weinswig
Deborah Weinswig
CEO and Founder
Coresight Research
@debweinswig
Moderator
Christina Fontana
Christina Fontana
Head of Fashion and Luxury Tmall Luxury Division
Alibaba Group
11:00am - 11:45am 1072

11:00am - 11:45am

11:00am - 11:45am 1072
Podcast
Crystal Palace, Level 3
Podcast: The Retail Exchange
Expo PassFull Conference Pass
11:00am - 2:00pm 151

11:00am - 2:00pm

11:15am - 11:45am 161

11:15am - 11:45am

11:15am - 11:45am
Featured Sessions
11:15am - 11:45am 161
Featured Session
Medallia Stage, Hall E, Level 1
Delivering micro experiences for major in-store impact
Full Conference Pass
Sarah Hoffman
Sarah Hoffman
CMO
Drybar
Robyn Novak
Robyn Novak
Vice President, Managing Creative Director
FRCH NELSON
@frchnelson
11:15am - 11:45am 161
Featured Session
Kustomer Stage, Hall E, Level 1
NRF curated session
Full Conference Pass
11:15am - 11:45am 161
Featured Session
Shyft Stage, Level 4
Zalando and Nike - How 'to do' digital platforms for the good of all
Full Conference Pass
Chris Field
Chris Field
CEO
Fieldworks Marketing
@ChrisFieldFW
Moderator
Carsten Keller
Carsten Keller
Vice President, Direct-to-Consumer
Zalando SE
11:30am - 12:30pm 166

11:30am - 12:30pm

11:30am - 12:30pm
Exhibitor Big Ideas
11:30am - 12:30pm 166
Exhibitor Big Ideas
Stage 3, Expo, Level 1
Cool robot, now what?
Expo PassFull Conference Pass
Chris Adams
Chris Adams
VP, Category Management Services
RBS, an Ahold Delhaize Company
David Hasler
David Hasler
CEO
Breakthrough Solutions Consulting
Tim Rowland
Tim Rowland
CEO
Badger Technologies
11:30am - 12:30pm 166
Exhibitor Big Ideas
Stage 5, Expo, Level 3
Session produced by MTI
Expo PassFull Conference Pass
11:30am - 1:30pm 146

11:30am - 1:30pm

11:30am - 1:30pm 146
General Info
North Concourse, outside Level 2
Food Truck Alley
Expo PassFull Conference Pass
12:00pm - 12:30pm 161

12:00pm - 12:30pm

12:00pm - 12:30pm
Featured Sessions
12:00pm - 12:30pm 161
Featured Session
Shyft Stage, Level 4
Emergent economies: Where are the most attractive retail growth markets?
Full Conference Pass
Eduardo Yamashita
Eduardo Yamashita
Managing Partner and COO
Grupo GS& - Gouvêa de Souza
Moderator
David Boynton
David Boynton
Chief Executive
The Body Shop Ltd.
Marcos Gouvêa de Souza
Marcos Gouvêa de Souza
General Director
Grupo GS& - Gouvêa de Souza
12:00pm - 12:30pm 161
Featured Session
Kustomer Stage, Hall E, Level 1
NRF curated session
Full Conference Pass
12:00pm - 12:30pm 161
Featured Session
Medallia Stage, Hall E, Level 1
The rise of the emotional economy: Honesty, empathy and integrity resonate
Full Conference Pass
Leslie J Ghize
Leslie J Ghize
Executive Vice President
TOBE
@LJGThe
Amy Vener
Amy Vener
Head of Retail Strategy
Pinterest
@pinterestbiz
12:00pm - 1:00pm 151

12:00pm - 1:00pm

12:30pm - 1:30pm 141

12:30pm - 1:30pm

12:45pm - 1:45pm 371

12:45pm - 1:45pm

12:45pm - 1:45pm 371
Lunch Hour Topics
Medallia Stage, Hall E, Level 1
Food for Thought - Coopetition is the new competition: Co-existing with the Tech Titans
Full Conference PassRetailer Only
Sucharita Kodali
Sucharita Kodali
Vice President, Principal Analyst
Forrester Research
1:00pm - 1:45pm 166

1:00pm - 1:45pm

1:00pm - 1:45pm
Exhibitor Big Ideas
1:00pm - 1:45pm 166
Exhibitor Big Ideas
Stage 2, Expo, Level 1
Office Depot is turning business as usual, upside down
Expo PassFull Conference Pass
Deb Roth
Deb Roth
Sr. Dir., Retail Systems, PMO and Ops Excellence
Office Depot
Jonas Stillman
Jonas Stillman
Dir., Retail Systems and Omni Channel Initiatives
Office Depot
1:00pm - 1:45pm 1072

1:00pm - 1:45pm

1:00pm - 1:45pm 1072
Podcast
Crystal Palace, Level 3
Podcast: The Voice of Retail
Expo PassFull Conference Pass
2:00pm - 2:30pm 161

2:00pm - 2:30pm

2:00pm - 2:30pm
Featured Sessions
2:00pm - 2:30pm 161
Featured Session
Shyft Stage, Level 4
Going the extra mile: Technological innovations in last-mile delivery
Full Conference Pass
Hui Cheng
Hui Cheng
Head of JDX Silicon Valley Research Center
JD.com
@JD_Corporate
Laura Scott
Laura Scott
Chief Operating Officer
Takeoff Technologies
2:00pm - 2:30pm 161
Featured Session
Medallia Stage, Hall E, Level 1
It takes a community to build a brand
Full Conference Pass
Erin Armendinger
Erin Armendinger
Consultant
Skip Industries
@erinarmendinger
Moderator
Pooja Agarwal
Pooja Agarwal
Chief Operating Officer
Birchbox
Annie Agle
Annie Agle
Director, Impact and Brand
Cotopaxi
Greg Fass
Greg Fass
Senior Brand Manager
MeUndies
2:00pm - 2:30pm 161
Featured Session
Kustomer Stage, Hall E, Level 1
Live commerce: Streaming + shopping = sales
Full Conference Pass
Pano Anthos
Pano Anthos
Managing Director
XRC Labs
@ptanthos
Moderator
Liyia Wu
Liyia Wu
Founder and CEO
ShopShops Inc.
@Wo2byLiyiaWu
2:00pm - 2:30pm 166

2:00pm - 2:30pm

2:00pm - 2:30pm
Exhibitor Big Ideas
2:00pm - 2:30pm 166
Exhibitor Big Ideas
Stage 5, Expo, Level 3
Web accessibility: Legal headache or growth opportunity?
Expo PassFull Conference Pass
Eric Feinberg
Eric Feinberg
CMO
eSSENTIAL Accessibility
Bernardine C. Wu
Bernardine C. Wu
Founder and CEO
FitForCommerce
Kent Zimmerman
Kent Zimmerman
Vice President, Digital
Shoe Carnival
2:00pm - 2:45pm 1072

2:00pm - 2:45pm

2:00pm - 2:45pm 1072
Podcast
Crystal Palace, Level 3
Podcast: RetailCraft
Expo PassFull Conference Pass
2:45pm - 3:15pm 161

2:45pm - 3:15pm

2:45pm - 3:15pm 166

2:45pm - 3:15pm

2:45pm - 3:15pm
Exhibitor Big Ideas
2:45pm - 3:15pm 166
Exhibitor Big Ideas
Stage 2, Expo, Level 1
The new era of retail digital transformation
Expo PassFull Conference Pass
Sam Su
Sam Su
Senior Vice President
Sunmi
3:00pm - 3:45pm 1072

3:00pm - 3:45pm

3:00pm - 3:45pm 1072
Podcast
Crystal Palace, Level 3
Podcast: Ecommerce Braintrust
Expo PassFull Conference Pass
3:00pm - 4:00pm 141

3:00pm - 4:00pm

3:00pm - 4:00pm 141
Networking Event
Expo, Level 1, 3 and 4
Snack Attack
Expo PassFull Conference Pass
3:30pm - 4:00pm 156

3:30pm - 4:00pm

4:00pm - 4:30pm 156

4:00pm - 4:30pm

4:00pm - 4:30pm 156
Keynote Session
Qualtrics Theatre, Level 1
Curious. Distinctive. Uncompromising. Conversations with Recode
Full Conference Pass
Kara Swisher
Kara Swisher
Co-Founder and Editor-at-Large
Recode
@karaswisher
Moderator
4:00pm - 4:45pm 1072

4:00pm - 4:45pm

4:00pm - 4:45pm 1072
Podcast
Crystal Palace, Level 3
Podcast: Decision Makers
Expo PassFull Conference Pass
4:30pm - 5:00pm 156

4:30pm - 5:00pm

Wednesday, January 15

8:00am - 1:30pm 151

8:00am - 1:30pm

10:00am - 12:00pm 136

10:00am - 12:00pm

1:00pm - 3:00pm 136

1:00pm - 3:00pm