2020 Agenda

10:00am - 12:00pm

Networking Event

Meet at designated store

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

11:00am - 4:30pm

Marriott Marquis Times Square

Food Tech Workshop

Closed to Press Retailer Only Separate Registration Required

1:00pm - 3:00pm

Networking Event

Meet at designated store

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

3:00pm - 7:00pm

Networking Event

Soho

Innovation Mansion

Expo Pass Full Conference Pass Separate Registration Required

4:00pm - 6:00pm

Networking Event

Meet at designated store

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

5:00pm - 6:00pm

Networking Event

Marriott Marquis, Westside Ballroom Foyer, 5th floor

International Welcome Party

6:00pm - 7:30pm

Networking Event

Marriott Marquis, Westside Ballroom, 5th floor

Opening Party

Sunday, January 12

8:00am - 8:30am

Networking Event

Special Events Lobby, Level 1

Donut Dunk

Full Conference Pass

8:30am - 8:45am

Keynote Session

SAP QualtricsXM Theatre, Level 1

Retail’s Vision 2020: NRF chairman's welcome and opening remarks

Full Conference Pass

Chris Baldwin

Chairman and CEO

BJ’s Wholesale Club

8:45am - 9:15am

Keynote Session

SAP QualtricsXM Theatre, Level 1

Opening keynote with Satya Nadella, CEO, Microsoft

Full Conference Pass

Satya Nadella

Chief Executive Officer

Microsoft

9:00am - 11:00pm

Networking Event

NRF Retail Week | Sunday January 12

Why retail jobs can be good jobs: A conversation between Walmart U.S. CEO John Furner and author MIT professor Zeynep Ton

9:15am - 9:45am

Keynote Session

SAP QualtricsXM Theatre, Level 1

Full Conference Pass

John Furner

President and CEO

Walmart U.S.

Zeynep Ton

Professor of the Practice, Operations Management

MIT Sloan School of Management

9:45am - 10:15am

Keynote Session

SAP QualtricsXM Theatre, Level 1

The Visionary 2020: A conversation with Kohl’s CEO Michelle Gass

Full Conference Pass

Courtney Reagan

CNBC Retail Reporter

CNBC

@CourtReagan

Moderator

Michelle Gass

Chief Executive Officer

Kohl's

10:00am - 12:00pm

Networking Event

1C 02, Level 1

Expo Tours

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

10:00am - 5:00pm

Networking Event

NRF Lounge, Level 4

NRF Lounge presented by American Express

10:00am - 5:00pm

Networking Event

North Concourse, Level 2

NRF Membership Lounge

10:00am - 5:00pm

Networking Event

Expo, Level 1, back of 1100 aisle

The FQ Lounge

10:00am - 5:00pm

General Info

Expo, Level 1 and 3

Expo Open

10:00am - 5:00pm

General Info

Innovation Lab, Level 4

NRF Innovation Lab

10:00am - 5:00pm

General Info

Startup Zone, Level 4

Startup Zone

10:15am - 10:45am

10:15am - 10:45am

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Breaking tradition: Disrupt your industry by adding e-commerce to your business model

Lauren Bercier

Co-Founder and CEO

Something Borrowed Blooms

Danny Catullo

COO and Owner

Perishable Shipping Solutions

Diana Ganz

Co-Founder

The Groomsman Suit

Deanna Kaufman

Manager Solutions, E-Commerce and Retail Vertical

FedEx Solutions

10:15am - 10:45am

Exhibitor Big Ideas

Stage 4, Expo, Level 3

Driving better experiences with real-time, location-level data insights

Paul Draeger

Regional Vice President

Paradies Lagardere

Ville Levaniemi

Founder, EVP, Strategic Alliances

HappyOrNot Ltd

Shawn Nason

Founder, CEO and Chief Disruptor, Representing Walmart

Nason Group

Mika Puolimatka

Retail Operations Manager

Jack & Jones

10:15am - 10:45am

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Make your data work for you!

Trust in retail: Why sustainability, accountability and traceability are critical to brand belonging

Arthur Bailey

Director, PR/AR

Samsung Electronics

Brian Neely

Sr. Consulting Data Scientist

Keyence Corporation of America

Rob Ortiz

Director, AI

Keyence Corporation of America

10:15am - 10:45am

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Adam Cairns

Vice President - Sales, Inventory & Operations Planning

Walmart US

Luq Niazi

Global Managing Director, Consumer Industries

IBM

@LuqNiazi

Marissa Pagnani McGowan

Senior Vice President, Corporate Responsibility

PVH Corp

10:15am - 10:45am

Exhibitor Big Ideas

Stage 1, Expo, Level 1

YETI takes the mystery out of cross channel sales analysis using Tableau

Adam Cox

Director, Data and Analytics

Yeti Coolers

Sam Santos

Data Visualization Architect

Yeti Coolers

10:30am - 11:00am

Driving commerce through content: How industry leaders are embracing the power of social commerce

10:30am - 11:00am

Featured Session

Medallia Stage, Hall E, Level 1

Full Conference Pass

Alexis DeSalva Kahler

Senior Analyst, Retail and eCommerce

Mintel

@acdesalva

Moderator

Layla Amjadi

Product Lead

Instagram Shopping

@LaylaAmjadi

Amy Eschliman

SVP, Client Engagement

Sephora

Alicianne Rand

VP, Growth Marketing

Rent the Runway

Asher Rapkin

Head of Messenger & Emerging Platforms, Global Business Marketing

Facebook

@themoemoth

10:30am - 11:00am

Featured Session

Shyft Stage, Level 4

Future Consumer 2022: Shopping methods, consumer behavior trends and changes ahead

Full Conference Pass

Andrea Bell

Head of WGSN Insight

WGSN

10:30am - 11:00am

Featured Session

Kustomer Stage, Hall E, Level 1

Immersive... Reimagined...Revolutionary: The future of shopping beckons

Full Conference Pass

Daphne Howland

Reporter

Retail Dive

Moderator

Winston Fisher

CEO

AREA15

@area15official

Tal Zvi Nathanel

CEO and Co-Founder

SHOWFIELDS

@showfields_nyc

11:00am - 11:30am

Networking Event

1B 03, Level 1

Retailer Table Talks

11:00am - 11:30am

Integrating facial identity and powerful loyalty technology to transform and deliver personalized customer experiences

11:00am - 11:30am

Exhibitor Big Ideas

Stage 2, Expo, Level 1

John Miller

Chairman and CEO

Cali Group

Girish Nazhiyath

Retail Solutions Architecture

NEC Corporation of America

John Pedini

CMO

Brierley+Partners

Bill Swift

EVP and CTO

Brierley+Partners

11:00am - 11:30am

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Know the who behind the SKU

Nate Barad

Director, Product Marketing

Episerver

Jeffrey Cheal

Sr. Customer Product Strategy Director

Episerver

Ryan Hennigan

Sr. Manager of Digital Experience

Dolby Laboratories

Casper Rasmussen

VP, Enterprise Platforms

Valtech

11:00am - 11:30am

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Reshaping the retail store experience at Dunn-Edwards

Fredrik Carlegren

Executive Director, Global Marketing

Toshiba Global Commerce Solutions

https://twitter.com/fcarlegren

Rich Stefani

CIO, Group Vice President of Technology

Nippon Paint (USA), Inc.

11:00am - 11:30am

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Retail in the cloud: How new models are bringing stability to retail

Cyril Bourgois

Chief of Strategy - Digital transformation and Innovation

Groupe Casino

Tanya Bowen

Chief Digital Officer

Flooid

Marty Wolfe

World Wide Vice President and CTO

IBM

11:00am - 11:30am

Exhibitor Big Ideas

Stage 4, Expo, Level 3

Turn customers into lifelong fans: Experience-driven commerce in action

Michael Gerard

CMO

e-Spirit Inc.

Thomas Neumann

Group CTO

SIGNA Sports United

11:00am - 11:30am

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

Brick-and-mortar 2.0: Making every customer count

Kirsten Kuhlmann

President and CEO

Cliff Consulting

Moderator

Andrea Fasulo

Global Head of Retail Marketing

Viacom Nickelodeon Consumer Products

JoAnn Martin

VP, Industry Strategy and Market Development

JDA Software

Parinda Muley

VP, Innovation and Business Development

Macy's

11:15am - 11:45am

11:15am - 11:45am

Featured Session

Kustomer Stage, Hall E, Level 1

Redefining the customer experience through immersive technology

Full Conference Pass

Tomas Stocksén

Immersive Tech Lead

H&M

Kathy Wang

Director, Product Strategy and Business Development

Magic Leap

@katxwang

11:15am - 11:45am

Featured Session

Medallia Stage, Hall E, Level 1

The story data tells: Customer segmentation, relevance and the keys to unlocking growth

Full Conference Pass

Martine Reardon

Founder and CEO

Reardon Consulting LLC

Moderator

Becky Gebhardt

Executive Vice President and Chief Marketing Officer

PopSockets

Adam Holyk

SVP, Retail and Consumer Services

Walgreen Co.

Scott Kelliher

Head of Brand Advertising and Partnerships

eBay

@eBayAds

Jeff Weiser

Chief Marketing Officer

Shopify

@Jeff_Weiser

11:15am - 11:45am

Featured Session

Shyft Stage, Level 4

Virtual Store Tour: Using technology to reinvent the purpose of the store

Full Conference Pass

Shane Danos

Director, Visual Merchandising + Creative

Neiman Marcus Group

Karen Voelker

Associate Director

Accenture

11:30am - 1:30pm

Networking Event

North and South Concourses, outside Level 2

Food Truck Alley

11:30am - 1:30pm

Networking Event

Various locations in Javits

Full Conference Attendee Lunch Options

Full Conference Pass

11:45am - 12:15pm

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Gaining insights that drive revenue: How a CDP reveals customer truths

Omer Artun

CEO

AgilOne

Jennifer Skeen

VP, Omnichannel and Marketing

Sun & Ski

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Headless e-commerce - A best of breed strategy for global sales expansion

Adam Coyle

CEO

Digital River, Inc.

Avinash Lele

President

Cybage Software Inc

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Retail 2020: The year of transformation to recurring revenue and customer LTV

Greg Alvo

CEO

Ordergroove

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

The future is retail intelligence: Driving loyalty at J. Crew, Boden and Kenneth Cole

Transforming the in-store experience: How Albertsons, Pinterest, and Vestcom inspire at shelf-edge

Phil Lewis

Director, Digital Transformation

Boden

Billy May

Chief Customer Officer

J. Crew

TJ Papp

SVP, Consumer Direct

Kenneth Cole Productions

Carrie Tharp

VP, Retail

Google Cloud

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

Brian Messerschmitt

VP, Shopper & National Marketing

Albertsons

Mark Sciortino

SVP, Strategy and Corporate Development

Vestcom

Arthur Sevilla

Head of CPG Strategy

12:00pm - 12:30pm

Food for Thought - The future is now: How retailers can utilize digitally native talent (and brands) to revitalize growth

12:00pm - 12:30pm

Featured Session

Medallia Stage, Hall E, Level 1

Bringing bricks to life: LEGO knows the child in all of us

Full Conference Pass

Lauren Thomas

Retail Reporter

CNBC

@laurenthomasx3

Moderator

Martin Urrutia Islas

Head of Global Retail Innovation

The LEGO Group

12:00pm - 12:30pm

Featured Session

Shyft Stage, Level 4

From points to passports: Reimagining the loyalty program

Full Conference Pass

Matthew Blonder

VP, Marketing and Digital Brand Commerce

Reebok

Rick Gomez

Executive Vice President, Chief Marketing and Digital Officer

Target Corporation

12:00pm - 12:30pm

Featured Session

Kustomer Stage, Hall E, Level 1

Grassroots mission: The journey to sustainability

Full Conference Pass

Jennifer Walsh

Founder

Walk with Walsh Media

@behindthebrand

Moderator

Heather Deeth

Manager, Ethical Buying

Lush Cosmetics North America

@lushcosmetics

Jennifer Gootman

VP, Social Innovation | VP, Corporate Social Responsibility

West Elm | Williams-Sonoma Inc.

12:30pm - 2:30pm

Networking Event

1C 02, Level 1

Expo Tours

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

12:45pm - 1:45pm

Lunch Hour Topics

Medallia Stage, Hall E, Level 1

Reesa Lake

Partner and Executive Vice President, Brand Partnerships

Digital Brand Architects

Moderator

Andrew Brooks

Founder

VIANEL

Reshma Chattaram Chamberlin

Co-Founder

Summersalt

Dina Fierro

VP, Global Digital Strategy and Social Engagement

NARS

@dinafierro_

Sally Mueller

Chief Brand Officer

Who What Wear

1:00pm - 1:30pm

1:00pm - 1:30pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

5 Reasons you need a gateway for POS payments and 5 reasons you don’t

Enhancing the customer and employee experience by engaging and empowering your store associates

Anand Goel

CEO

Optimized Payments

1:00pm - 1:30pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Jeremy Arnold

Sr. Dir., NA, Ralph Lauren, Polo, and RRL Stores

Ralph Lauren

Mark Qualls

VP, US Operations

GameStop

1:00pm - 1:30pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Returns: Stop the waste; Capitalize on the recovery

Sender Shamiss

CEO

goTRG

1:00pm - 1:30pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

Space planning for today’s retail - How AI, cloud, and mobile are changing the game

Tracy Allen

Sr. Director, Space Management

Walgreen Co.

Tom Erskine

CMO and SVP, Product

One Door

Scott Heyer

Independent Consultant

1:00pm - 1:30pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

What’s next in retail: Meeting consumer expectations via connected commerce experiences

Nandan Sheth

SVP, Head of Global Digital Commerce

Fiserv

1:30pm - 2:00pm

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

The age of AI: Women shaping the future of retail

Purva Gupta

Co-Founder and CEO

Lily Ai

Moderator

Seemantini Godbole

EVP and CIO

Lowe's

@SeemantiniGodbo

Christiane Pendarvis

Senior Vice President, E-Commerce

FULLBEAUTY Brands

Alysa Taylor

Corporate Vice President, Microsoft Business Applications and Global Industry

Microsoft

2:00pm - 2:30pm

Disruption: Rapid growth of CBD products impacting big box, digital, specialty and department stores

2:00pm - 2:30pm

Featured Session

Kustomer Stage, Hall E, Level 1

Full Conference Pass

Stephanie Wissink

Managing Director, Consumer Research

Jefferies

@Jefferies

Moderator

Rachel Bonsignore

Senior Consultant

GfK Consumer Life

Sharon Leite

CEO

The Vitamin Shoppe

Jann Parish

Chief Marketing Officer

Green Growth Brands

2:00pm - 2:30pm

Featured Session

Medallia Stage, Hall E, Level 1

Eventizing shopping: Creating compelling experiences online and in-store

Full Conference Pass

Ben Kaufman

Founder and CEO

CAMP

@benkaufman

Aaron Levant

CEO

NTWRK

2:00pm - 2:30pm

Featured Session

Shyft Stage, Level 4

Store of the future: Rethinking physical retail's role and strategy

Full Conference Pass

Alberto Serrentino

Founder

Varese Retail

Moderator

Fabio Barreto

CEO FARM Rio Global

Grupo de Moda Soma

Raquel Metz Scherer

Managing Director

GRENDENE SA

Marjolein Westerbeek

President, Rituals USA

Rituals Cosmetics

@rituals

2:00pm - 3:00pm

2:00pm - 3:00pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

AI/ML: Breaking through the hype to deliver strong business outcomes

Tom Litchford

Worldwide Retail Leader

Amazon Web Services

Richard Potter

CEO

Peak

Tom Summerfield

Head of Commerce

Footasylum

2:00pm - 3:00pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

How retail organizations are now embedding AI in their DNA culture

Ari Kaplan

Director, Industry Marketing

DataRobot

Paul Winsor

GM, Retail

DataRobot

2:00pm - 3:00pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Next Gen shoppers demand Next Gen payments

Susan Schmidt

VP, US Consumer Credit

PayPal Credit

2:00pm - 3:00pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

Omnichannel agility: Maximizing customer service and profitability

Jim Barnes

CEO

enVista

Tami Mohney

EVP, Marketing, eCommerce, and Human Resources

Modell's Sporting Goods

2:00pm - 3:00pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Unboxing the consumer experience: How to build meaningful connections with shoppers

Rob Garf

VP, Industry Strategy and Insights

Salesforce

Kemberly Gong

Director, Product Marketing

Salesforce

JR Linne

Director, Retail Industry Solutions

Salesforce

Noam Paransky

Chief Digital Officer

Tapestry

2:30pm - 3:00pm

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

The rise of female-led DTC companies

Susan Lyne

General Partner

BBG Ventures

Moderator

Nicole Gibbons

Founder and CEO

Clare

Amanda E. Johnson

Co-Founder and COO

Mented Cosmetics

@prettypensive

Melanie Travis

Founder and CEO

Andie

2:45pm - 3:15pm

Humans are back: Why companies are putting a premium on the human element in the digital age

2:45pm - 3:15pm

Featured Session

Kustomer Stage, Hall E, Level 1

Full Conference Pass

Olivier Blayac

General Manager

Color&Co by L'Oreal

@ColorandCo_

Piers Fawkes

Founder and President

PSFK

2:45pm - 3:15pm

Featured Session

Shyft Stage, Level 4

Living in an Amazon world: New rules!

Full Conference Pass

Lee Peterson

Executive Vice President, Thought Leadership and Marketing

WD Partners

2:45pm - 3:15pm

Featured Session

Medallia Stage, Hall E, Level 1

Retail as a service: Using plug-and-play infrastructure to test and learn in the physical retail channel

Full Conference Pass

Matt Alexander

CEO

Neighborhood Goods

@mattalexand

Scott Lachut

Partner and President, Research and Strategy

PSFK

Kevin McKenzie

Partner

CrowdedSpaces

3:00pm - 3:30pm

Networking Event

1B 03, Level 1

Retailer Table Talks

3:00pm - 5:00pm

Networking Event

1C 02, Level 1

Expo Tours

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

3:15pm - 3:45pm

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

How 3D Visualization can transform the customer experience and increase sales conversion

Dalia Lasaite

CEO and Co-Founder

CGTrader

Tobias Nientiedt

CGI Content Lab Lead

OTTO (GmbH & Co KG)

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

How can AI-based video analytics improve the customer experience

How to build and foster stronger consumer relationships through responsible and conscious retailing

Martin Ekman

Business Development Director

Ultinous

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Stephanie Bleau

Head of Marketing and eCommerce

BESTSELLER CANADA & USA

Melanie Frank

Sr. Marketing Advisor

ACCEO Solutions Inc.

Ian Holland

VP, Development

ACCEO Solutions Inc.

Mike Wexler

Director, Global Sales

ACCEO Solutions Inc.

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

How Tractor Supply cultivates true omni channel wins

Soeren Stamer

CEO and Co-Founder

CoreMedia AG

Letitia Webster

SVP eCommerce, Omni Channel & Master Data Mgt

Tractor Supply

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Tailor the in-store engagement using true 360 customer profile

Junko Miyano

Chief Digital Officer

Godiva Japan, Inc.

Kazuki (Kaz) Ohta

VP, Technology, Data Services

Arm Treasure Data

3:30pm - 4:30pm

Keynote Session

SAP QualtricsXM Theatre, Level 1

Winning the experience economy: How to raise the bar in a world of raised expectations

Full Conference Pass

Hitha Herzog

Chief Research Officer

H Squared Research LLC

Moderator

Jennifer Hyman

CEO and Co-Founder

Rent the Runway

Ron Johnson

Co-Founder and CEO

Enjoy Inc.

Neela Montgomery

CEO

Crate and Barrel

@CrateandBarrel

4:00pm - 4:30pm

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Going from hype to hyper-performance with AI demand forecasting

Jason Burnett

VP, Inventory Management

SpartanNash

Julie Elmore

CTO

Dollar General

Kevin Sterneckert

CMO

Symphony RetailAI

Ray R Wang

Principal Analyst and Founder

Constellation Research Inc.

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Hyper-personalization - Retail sustainability through digital clienteling

Ali Asaria

Founder and CEO

Tulip Retail

George Clark

Technology and Customer Experience Director

Mulberry

Gavin Frank

Sr. Dir., Retail and Consumer Goods Solution Strategy

Salesforce

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

In store innovation, do I really want a robot?

Rob McCartney

Format Development Director

Woolworths Food Group

Tim Rowland

CEO

Badger Technologies

Chris Walton

CEO

Omni Talk & Third Haus

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Learn how AI is transforming network operations for retailers

Dave Caldwell

VP, IT Service Delivery

PetSmart

Bob Friday

CTO and Co-Founder

Mist, a Juniper Company

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

The future of digital retailing is now

Kyle Dufresne

President and GM, Global Client and Compute Solutions and Global Compute and Networking

Dell Technologies

Tom Hutchins

VP, Technology and Strategy

Tractor Supply Company

Dave Lammers

VP, Retail Technology

DICK’S Sporting Goods

Veeral Shah

Retail Technology Strategist

AT&T

4:00pm - 5:00pm

Networking Event

Expo, Level 1, 3 and 4

Expo Happy Hour

Nurturing humanity in modern-day retail: A conversation with Starbucks president and CEO Kevin Johnson

5:30pm - 7:30pm

Networking Event

Hyatt Centric Times Square, Bar 54

Retail's CIO Party (by invitation only)

Expo Pass Full Conference Pass Separate Registration Required

Monday, January 13

8:00am - 8:30am

Networking Event

Special Events Lobby, Level 1

Donut Dunk

Full Conference Pass

8:30am - 9:15am

Keynote Session

SAP QualtricsXM Theatre, Level 1

Full Conference Pass

Stephanie Mehta

Editor in Chief

Fast Company

@stephaniemehta

Moderator

Kevin Johnson

President and CEO

Starbucks

9:00am - 5:00pm

Networking Event

NRF Lounge, Level 4

NRF Lounge presented by American Express

9:00am - 5:00pm

Networking Event

North Concourse, Level 2

NRF Membership Lounge

9:00am - 5:00pm

General Info

Expo, Level 1 and 3

Expo Open

9:00am - 5:00pm

General Info

Innovation Lab, Level 4

NRF Innovation Lab

9:00am - 5:00pm

General Info

Startup Zone, Level 4

Startup Zone

9:00am - 11:00pm

Networking Event

NRF Retail Week | Monday, January 13

9:15am - 9:45am

Keynote Session

SAP QualtricsXM Theatre, Level 1

Visionary voices of ambition, purpose and inclusion

Full Conference Pass

Shannon Schuyler

Principal, Chief Purpose & Inclusion Officer

PwC

Moderator

Mercedes Abramo

President and CEO

Cartier North America

Shawn Outler

Chief Diversity Officer

Macy’s Inc.

@Macys

Tammy Sheffer

Chief People Officer

Rent the Runway

9:15am - 10:00am

9:15am - 10:00am

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Determining the needs and requirements of a retail employee communications system

Julie Flournoy

Sr Director Employee Communications

Capital One

Brittany Hilton

Retail Marketing

Hughes

Matt Hirst

Sr. HR, Organization Development, leadership and business talent leader

University of Texas at Arlington

Lynn Loignon

Retail Communication Consultant

Loignon Associates

9:15am - 10:00am

Exhibitor Big Ideas

Stage 4, Expo, Level 3

Gen Z and Millennials are here: How and where to engage them

Brett Patrontasch

CEO

Shyft

9:15am - 10:00am

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Harness the power of data with a digital platform

Navigating distribution fulfillment center software, and understanding the WMS, WCS, and WES

Robert Eastman

Research Manager

IDC Retail Insights

Imran Idrees

Product Marketing Manager

Cisco

Mike Santimaw

SVP, CIO

Rent-A-Center

9:15am - 10:00am

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Mark Dickinson

Head of IT Solutions, North America

SSI Schaefer

@SSISCHAEFER

9:15am - 10:00am

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Turn your frontline workers into competitive advantage

John Solomon

VP, Chrome OS

Google

Ravindra Sunku

Director, IT

Stitch Fix

9:30am - 5:00pm

Networking Event

Expo, Level 1, back of 1100 aisle

The FQ Lounge

9:45am - 10:15am

Keynote Session

SAP QualtricsXM Theatre, Level 1

2020 perspectives: Retail on the global socio-economic stage

Full Conference Pass

Matthew Shay

President and CEO

National Retail Federation

Moderator

Paul Ryan

Former Speaker of the U.S. House of Representatives (2015-2019)

Kara Swisher

Co-Founder and Editor-at-Large

Recode

@karaswisher

10:00am - 12:00pm

Networking Event

1C 02, Level 1

Expo Tours

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

10:15am - 10:45am

10:15am - 10:45am

Exhibitor Big Ideas

Stage 1, Expo, Level 1

AI/ML at work - Make retail seamless

Brad Coons

CTO

Save A Lot

Lars Gunnarsson

Deputy Manager and Digital Transformation Leader

IKEA Food

Hardeep Kharau

SVP, Supply Chain

Loblaw Companies Limited

Wayne Usie

EVP, Market Development

JDA Software

10:15am - 10:45am

Exhibitor Big Ideas

Stage 4, Expo, Level 3

Human centered digital transformation: How adidas is creating human-digital collaboration

Peter Brook

Director, Omnichannel Solutions

adidas

10:15am - 10:45am

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Price, strategies and agility: Thriving in a multi-channel retail environment

Barrie Carmel

Chief Value Optimization Officer

Bed Bath & Beyond

Moussa Coulibaly

VP, Pricing, Merchandising Analytics and Reporting

DICK’S Sporting Goods

Leonardo Cyreno

Pricing Director

Leroy Merlin Brazil

Scott Zucker

SVP, Customer Success

Revionics

10:15am - 10:45am

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Protecting the magic and transforming the rest

Davide Breda

Head of Finance, Corporate Information Strategy

Marks & Spencer

10:15am - 10:45am

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Re-imagining the shopping experience with immersive 3D and AR product media

Alexis Khouri

Sr. Dir., Head of Sales and Business Strategy

Adobe

Henri Petras

Strategic Initiatives, Adobe 3D & Immersive

Adobe

Jane Rawnsley

Head of Imagery Creative

Wayfair

10:30am - 11:00am

Curious. Distinctive. Uncompromising. Conversations with Recode featuring Stitch Fix president and COO Mike Smith

10:30am - 11:00am

Featured Session

Kustomer Stage, Hall E, Level 1

Full Conference Pass

Jason Del Rey

Senior Correspondent, Commerce

Recode

@DelRey

Moderator

Mike Smith

President and COO

Stitch Fix

@stitchfix

10:30am - 11:00am

Featured Session

Medallia Stage, Hall E, Level 1

Solving for the future of retail with Cloud

Full Conference Pass

Paul Gaffney

SEVP and Chief Technology Officer

Kohl's

Thomas Kurian

CEO

Google Cloud

@googlecloud

10:30am - 11:00am

Featured Session

Shyft Stage, Level 4

Trends fit for the future: The surprising secret of persistently brilliant retail brands

Full Conference Pass

Kate Ancketill

CEO and Founder

GDR Creative Intelligence

@gdruk

10:30am - 11:00am

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

The visionary women rocking retail

Jennifer Overstreet

Digital Content Director

National Retail Federation

Moderator

Lockie Andrews

Chief Digital Officer

UNTUCKit

Laura Joukovski

President of Global Fashion Brands

TechStyle Fashion Group

Jessica Lauria

VP, Brand

S'well

Johanna Murphy

SVP, Global Digital Commerce and Consumer Marketing

Michael Kors

11:00am - 11:30am

Networking Event

1B 03, Level 1

Retailer Table Talks

11:00am - 11:30am

11:00am - 11:30am

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Creating meaningful experiences

Yogesh Deep

SVP, Growth and Strategic Pricing

Advance Auto Parts

Melissa O'Brien

Research Vice President - Customer Engagement

HFS Research

Deviprasad Rambhatla

SVP and Global Head Retail, Distribution and Transportation

Wipro Ltd

11:00am - 11:30am

Exhibitor Big Ideas

Stage 5, Expo, Level 3

How strong content marketing and headless commerce helped Burrow disrupt an industry

Kabeer Chopra

Co-Founder and Chief Product Officer

Burrow

Bernardine C. Wu

Founder and CEO

FitForCommerce

https://twitter.com/fitforcommerce

11:00am - 11:30am

Exhibitor Big Ideas

Stage 4, Expo, Level 3

How we built a high performing frontline

Tony Aversa

VP, CX and Sales for North America

Foot Locker

Carol Leaman

President and CEO

Axonify

Bob Phibbs

CEO

The Retail Doctor

11:00am - 11:30am

Exhibitor Big Ideas

Stage 3, Expo, Level 1

I hate to break it to you, your offers aren't cutting it

Christian Selchau-Hansen

CEO

Formation

11:00am - 11:30am

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Technology: How retailers can stay alive and create exceptional customer experiences

Andrea Albicocco

Sr. Manager, Brand Experience and Events

Total Wine & More

Glenn Shoosmith

Founder and Chief Architect

JRNI

11:15am - 11:45am

11:15am - 11:45am

Featured Session

Medallia Stage, Hall E, Level 1

A burger with benefits -- From Beyond

Full Conference Pass

Phil Lempert

Editor

SupermarketGuru.com

Moderator

Seth Goldman

Executive Chair

Beyond Meat

@honestseth

11:15am - 11:45am

Featured Session

Kustomer Stage, Hall E, Level 1

Circular business models: How a closed-loop supply chain can create new opportunities

Full Conference Pass

Phil Graves

Head of Corporate Development

Patagonia

Andy Ruben

CEO and Founder

Yerdle

@andy_ruben

Tom Szaky

CEO

TerraCycle

11:15am - 11:45am

Featured Session

Shyft Stage, Level 4

Virtual Design Tour 2020: The year's best designed new stores of New York

Full Conference Pass

Ray Ehscheid, RDI

Principal and Dir. of Client Services

IA Interior Architects

Murf Hall

Director, Store Design

Nordstrom

11:30am - 12:00pm

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

Leaders in retail tech: Speeding up scale and innovation

Stacey Renfro

EVP, Chief Digital and Customer Experience Officer

The Vitamin Shoppe

Moderator

Ali Kriegsman

Co-Founder and COO

Bulletin

Shan-Lyn Ma

CEO and Founder

Zola

Tracy Sun

Co-Founder, Senior Vice President of New Markets

Poshmark

@Tracy_Sun

Corine Vives

Global Retail Industry Lead

Avanade

11:30am - 1:30pm

Networking Event

North and South Concourses, outside Level 2

Food Truck Alley

11:30am - 1:30pm

Networking Event

Various locations in Javits

Full Conference Attendee Lunch Options

Full Conference Pass

11:45am - 12:15pm

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

How SaaS based supply chain solutions enable customer centricity

Phil Gautrin

CEO North America

Generix Group - North America

Lucas Santana

Sr. Director, IS/IT Strategy & Deployment

Danone

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Making store execution your superpower

Fabrice Haiat

CEO

Yoobic

Camille Kress

Director, Retail

Adore Me

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Retail 2020: The dawn of sustainability

The hidden key to a transformative in-store customer experience (is to think beyond the store)

Shelley Bransten

Corporate VP, Retail and Consumer Goods Industries

Microsoft

Arti Zeighami

Head of AI, Analytics

H&M Group

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Jonathan Aitken

Ecosystems Market Development Director

Avery Dennison

Bill Farnsworth

Business Development Manager

Cisco Systems Inc.

Lee Holman

Lead Retail Analyst

IHL Group

Matt Weber

VP, Digital Technology

VF Corporation

11:45am - 12:15pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Transforming inventory precision through AI

Tim Carney

VP, Allocation and Replenishment

Belk

12:00pm - 12:30pm

12:00pm - 12:30pm

Featured Session

Shyft Stage, Level 4

Experiences enabled by tech, inspired by engagement

Full Conference Pass

Kyle Nel

EVP, Uncommon Partners Lab

Singularity University

@kyle_nel

Håkan Nordkvist

Head of Sustainability Innovation

IKEA Group

12:00pm - 12:30pm

Featured Session

Kustomer Stage, Hall E, Level 1

Harnessing an innovation culture and customer obsession: Secrets from 4 global retailers

Full Conference Pass

Jake Knowles

Senior Retail Consultant

BJSS Ltd.

@jknowles_bjss

Moderator

Alex Genov

Manager of Research, User Experience

Zappos.com

Alexa Geovanos

Brand President, North and South America

Chloé

Heidi K Isern

Sr. Director, Customer Experience Innovation

Gap Inc.

@hisern

Dave Wood

General Manager (Americas)

Joules USA Inc

@sourcedclothing

12:00pm - 12:30pm

Featured Session

Medallia Stage, Hall E, Level 1

Stronger together: The power of cybersecurity industry collaboration

Full Conference Pass

Rich Agostino

Senior Vice President and Chief Information Security Officer (CISO)

Target Corporation

Dave Estlick

Chief Information Security Officer

Chipotle

@estlick

Adam Mishler

VP, Global Chief Information Security Officer

Best Buy

12:00pm - 1:00pm

Press Room, 1A 04, Level 1

Prospects and perspectives on the U.S. economy (open to press and analysts only)

Steven Blitz

Managing Director, Global Macro; Chief US Economist

TS Lombard

Jack Kleinhenz

Chief Economist

National Retail Federation

Yelena Shulyatyeva

Senior US Economist

Bloomberg Economics, Bloomberg LP

12:30pm - 1:00pm

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

Ecosystem players: Women are advancing sustainable development

Freya Williams

CEO

Futerra

Moderator

Annie Agle

Director, Impact and Brand

Cotopaxi

Shelley Bransten

Corporate VP, Retail and Consumer Goods Industries

Microsoft

Abigail Kammerzell

US Sustainability Manager

H&M

Sarah Veit Wallis

VP/GM, Ecommerce

Athleta

12:30pm - 1:15pm

12:30pm - 1:15pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Delighting customers with a thoughtful and responsible physical-digital strategy

Zahia Ghossaini

Head of eCommerce

Schutz & Alexandre Birman

Amit Sharma

CEO and Founder

Narvar

12:30pm - 1:15pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Explosive growth: Scaling your eCommerce supply chain overnight

12:30pm - 1:15pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

How can AI-based video analytics improve the customer experience

Martin Ekman

Business Development Director

Ultinous

12:30pm - 1:15pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Transforming innovation trends into results with best-in-class analytics

Michelle Carter

SVP, Global Retail Sales, Data and Services

Mastercard

Ciara McGoohan

GM, Insights and Analytics

David Jones and Country Road Group

12:30pm - 1:15pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

What makes a winner: Insights from the 2020 grocery retailer preference index

Jose Gomes

President, North America

dunnhumby

12:30pm - 2:30pm

Networking Event

1C 02, Level 1

Expo Tours

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

12:45pm - 1:45pm

Lunch Hour Topics

Medallia Stage, Hall E, Level 1

Food for Thought - How to spot a unicorn: What VCs are looking for in 2020 and beyond

Sam Wick

Head of UTA Ventures

UTA

@swick07

Moderator

Nisha Dua

General Partner

BBG Ventures

Shamin Rostami Walsh

Managing Director

BAM Ventures

Adam Spivack

Principal

Comcast Ventures

@AdamSpivack

1:30pm - 2:00pm

1:30pm - 2:00pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Current, correct and complete - Breaking boundaries in pricing

Keith Knopf

President and CEO

Raley's Inc.

David Moran

Co-Founder

Eversight

1:30pm - 2:00pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Fashion 2020: Personal, sustainable, adaptable, global, profitable

Travis Boyce

Head of Global Retail Operations

Allbirds

Lori Mitchell-Keller

President, Industries

SAP

Mindy Scheier

CEO and Founder

Runway of Dreams Foundation

1:30pm - 2:00pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Gen Z and the experience economy: Experience Lifecycle Management (ELM) for growth

Rick Chavie

CEO

Enterworks

John Harmon

Sr Retail Technology Analyst

Coresight

Carla Li

Global Head of Product for Sponsorship/Business Processes

Niantic Labs

Deborah Weinswig

CEO and Founder

Coresight Research

@debweinswig

1:30pm - 2:00pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

How RFID is transforming the retail model

Bill C. Hardgrave Ph.D.

Provost and VP

Auburn University

Marshall Kay

Founder

RFID SHERPAS

Bill Toney

Vice President of Global RFID Market

Avery Dennison

1:30pm - 2:00pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Strategically leveraging dropship to expand inventory and increase revenue

Jim Barnes

CEO

enVista

1:30pm - 2:00pm

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

The power of the pack: How female founders lift each other up

Shelley Zalis

CEO, The Female Quotient

The FQ Lounge

Moderator

Christina Carbonell

Co-Founder and Co-CEO

Primary

Crystal Etienne

Founder and CEO

Ruby Love

Ariane Goldman

Founder and CEO

Hatch

Vanessa LeFebvre

SVP, Commercial NAM

Adidas

2:00pm - 2:30pm

Successful disruptors: StockX, Poshmark and Le Tote grow digital-first retail with unique formats

2:00pm - 2:30pm

Featured Session

Shyft Stage, Level 4

Can insourcing spark IT transformation?

Full Conference Pass

Sara Castellanos

Reporter

The Wall Street Journal

@SCastellWSJ

Moderator

Seemantini Godbole

EVP and CIO

Lowe's

@SeemantiniGodbo

Mike McNamara

Executive Vice President, Chief Information Officer

Target Corporation

2:00pm - 2:30pm

Featured Session

Medallia Stage, Hall E, Level 1

Full Conference Pass

Phil Wahba

Senior Retail Writer

Fortune Magazine

Moderator

Scott Cutler

CEO

StockX

Tracy Sun

Co-Founder, Senior Vice President of New Markets

Poshmark

@Tracy_Sun

Rakesh Tondon

CEO and Co-Founder

Le Tote

2:00pm - 2:30pm

Featured Session

Kustomer Stage, Hall E, Level 1

Transforming for a new era of talent

Full Conference Pass

Stephen Laughlin

GM, Global Consumer Industry

IBM Corporation

@splaughlin

Catherine Lepard

Managing Partner, Global Consumer Retail

Heidrick & Struggles International Inc.

@CLepardHSII

Damu McCoy

Vice President, Talent Acquisition

Target Corporation

@Target

Simon Russell

Director, Operations Development

John Lewis & Partners

Stacy Siegal

Executive Vice President, General Counsel

AEO Inc.

2:15pm - 3:00pm

2:15pm - 3:00pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Digital wallets and traditional retail combine to create new payment opportunities

Talbott Roche

CEO and President

Blackhawk Network

2:15pm - 3:00pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

IT modernization: It’s no longer why, but how and how fast

John Giroux

CTO

Ralph Lauren

Fabio Luzzi

Global Head of Data Labs and Customer Analytics

Tapestry

Phil Thompson

Worldwide Retail Tech Leader

Amazon Web Services

2:15pm - 3:00pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Leveraging tech and focusing on your core

Bill Kiss

Head of Digital, Ecommerce and Retail Strategy

Ace Hardware

Kiran Mani

Managing Director, Retail Sector

Google

2:15pm - 3:00pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

The innovative spirit and demographics driving retail technology

David Behen

CIO

La-z-Boy

Glenn Katz

SVP and GM, Enterprise Solutions

Comcast Business Services

TJ Linz

President, Retail Division

La-Z-Boy, Inc

2:15pm - 3:00pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

The winning formula for distributed order management in retail and beyond

Dan Gilmore

CMO

Softeon

Satish Kumar

VP, Client Services and Technology

Softeon

Christopher Teufel

CIO & SVP of Supply Chain Logistics

Duluth Trading Company

2:30pm - 3:00pm

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

Deep dive into diversity and inclusion initiatives

Lisa Skeete Tatum

Founder and CEO

Landit

Moderator

Sabeen Mian

Executive Vice President, Merchandising

IPSY

Janet Sherlock

Chief Information Officer

Ralph Lauren

Jill Standish

Senior Managing Director and Global Head of Retail

Accenture

2:45pm - 3:15pm

Creating influencer marketing strategies with Supermodel Coco Rocha, TechStyle Fashion Group and Viacom Nickelodeon

2:45pm - 3:15pm

Featured Session

Medallia Stage, Hall E, Level 1

Full Conference Pass

Andrea Fasulo

Global Head of Retail Marketing

Viacom Nickelodeon Consumer Products

Laura Joukovski

President of Global Fashion Brands

TechStyle Fashion Group

Coco Rocha

Supermodel, Entrepreneur and Owner

NOMAD MGMT

Frank Weil

Chief Customer Officer

KWI

@kligerweiss

2:45pm - 3:15pm

Featured Session

Kustomer Stage, Hall E, Level 1

How voice and other AI-powered experiences are reshaping retail

Full Conference Pass

Matthew Bakal

Co-Founder and Chairman

Atom Tickets

Patrick Gauthier

Vice President

Amazon Pay

@PRGauthier

2:45pm - 3:15pm

Featured Session

Shyft Stage, Level 4

Rewiring retail thinking to celebrate diversity

Full Conference Pass

Chip Cutter

Reporter

The Wall Street Journal

@ChipCutter

Moderator

Micky Onvural

CEO

Bonobos

@mickyob

Alexandra Waldman

Co-Founder and Chief Creative Officer

Universal Standard

@universalstand

3:00pm - 3:30pm

Networking Event

1B 03, Level 1

Retailer Table Talks

3:00pm - 5:00pm

Networking Event

1C 02, Level 1

Expo Tours

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

3:15pm - 3:45pm

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

A true data driven digital transformation that delivers superior customer experience

Camilo Gallego Ferrer

Vice President

El Grupo Éxito Services

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

How retailers are modernizing planning for the digital era

Ara Gopal

Head of Industry Solutions

Anaplan

Ben Pivar

CIO and SVP

Carter's

Scott Thistlethwaite

VP, Finance and Strategy, Global Strategic Pricing

The Estée Lauder Companies Inc

Erika Vazquez

AVP, Retail and Ecommerce, Supply Chain

L’Oréal

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

How Zipline helps each Gap Inc. brand communicate with their associates

Brandon Panepinto

Director, Product Management

Gap, Inc.

Melissa Wong

CEO and Co-Founder

Retail Zipline

https://twitter.com/retailzipline

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Leveraging prescriptive analytics to increase sales and margins

Scott D Glenn

Vice President

The Home Depot

Seth Hughes

Director, Asset Protection

REI

Guy Yehiav

GM

Zebra Analytics

3:15pm - 3:45pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Why OMS+POS on a common data model is crucial for unified commerce

Jim Barnes

CEO

enVista

Jim Brownell

COO

American Freight Furniture and Mattress

3:30pm - 4:30pm

Keynote Session

SAP QualtricsXM Theatre, Level 1

Retail state of mind: Bold moves from leaders fueling future growth

Full Conference Pass

Matthew Shay

President and CEO

National Retail Federation

Moderator

Marvin Ellison

President and Chief Executive Officer

Lowe's Companies Inc.

@MarvinREllison

Helena Foulkes

CEO

Hudson's Bay Company

Tim Steiner

CEO

Ocado Group

4:00pm - 4:30pm

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Demystifying AI

Divyabh Mishra

CEO

CrowdANALYTIX, Inc.

Sean Shinji Nishikawa

Group CIO, Vice Chairman of the Board

Trial Co.

Robert Tercek

CEO and Co-Founder

VIA: Venture Intellect Associates

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

Innovate or die! Free up funds to drive customer experience and growth

Sebastian Grady

President

Rimini Street, Inc.

https://twitter.com/riministreet

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Marketing automation doesn’t exist

David Bessis

Founder and CEO

Tinyclues

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Merging the online and in-store experience in the moments that matter

The returns opportunity; How returns optimization technologies benefit retailers and consumer experiences

Ken Bakunas

Sr. Manager - Staff Engineer, Distributed Systems

Wayfair

Lenley Hensarling

Chief Strategy Officer

Aerospike

4:00pm - 4:30pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Tobin Moore

Co-Founder and CEO

Optoro

Ben Sayles

Strategy, Innovation and Business Dev. PM

IKEA

4:00pm - 5:00pm

Networking Event

Expo, Level 1, 3 and 4

Expo Happy Hour

4:30pm - 5:00pm

Keynote Session

SAP QualtricsXM Theatre, Level 1

Capitalizing on the currency of innovation and building for a stronger tomorrow

Full Conference Pass

Matthew Shay

President and CEO

National Retail Federation

Moderator

Ajay Banga

President and CEO

Mastercard

6:00pm - 8:00pm

Networking Event

Meet at designated store

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

6:00pm - 8:00pm

Networking Event

Nordstrom NYC Flagship Store, 225 W 57th

Talking Shop (by invitation only)

Expo Pass Full Conference Pass Separate Registration Required

Tuesday, January 14

8:00am - 8:30am

Networking Event

Special Events Lobby, Level 1

Donut Dunk

Full Conference Pass

8:30am - 9:15am

Keynote Session

SAP QualtricsXM Theatre, Level 1

Serving customers on their terms: A conversation with Erik Nordstrom

Full Conference Pass

Jo Ling Kent

Correspondent

NBC News

Moderator

Erik Nordstrom

Co-President

Nordstrom

9:00am - 4:00pm

Networking Event

NRF Lounge, Level 4

NRF Lounge presented by American Express

9:00am - 4:00pm

Networking Event

North Concourse, Level 2

NRF Membership Lounge

9:00am - 4:00pm

Networking Event

Expo, Level 1, back of 1100 aisle

The FQ Lounge

9:00am - 4:00pm

General Info

Expo, Level 1 and 3

Expo Open

9:00am - 4:00pm

General Info

Innovation Lab, Level 4

NRF Innovation Lab

9:00am - 4:00pm

General Info

Startup Zone, Level 4

Startup Zone

9:00am - 11:00pm

Networking Event

NRF Retail Week | Tuesday, January 14

9:15am - 9:45am

Keynote Session

SAP QualtricsXM Theatre, Level 1

Running to where consumers are

Full Conference Pass

Rod Sides

Vice Chairman and U.S. Leader, Retail, Wholesale and Distribution Practice

Deloitte LLP

Moderator

Kevin Plank

Executive Chairman and Brand Chief

Under Armour

9:15am - 9:45am

9:15am - 9:45am

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Connecting digital consumers and stores with location intelligence

Jessica Boer

VP, Global Retail Strategy

Estee Lauder

Gary Sankary

Global Retail Industry

Esri

9:15am - 9:45am

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Demystifying AI

Divyabh Mishra

CEO

CrowdANALYTIX, Inc.

Sean Shinji Nishikawa

Group CIO, Vice Chairman of the Board

Trial Co.

Robert Tercek

CEO and Co-Founder

VIA: Venture Intellect Associates

9:15am - 9:45am

Exhibitor Big Ideas

Stage 1, Expo, Level 1

How microservices architecture will transform stores

Nikki Baird

VP, Retail Innovation

Aptos

Gerald Charles

VP, Global IT Operations and Strategy

Under Armour

Scott Devlin

VP, Applications

The Vitamin Shoppe

Ravi Shankavaram

CIO

New Balance

9:15am - 9:45am

Exhibitor Big Ideas

Stage 4, Expo, Level 3

How retailers can develop a winning strategy to attract digital advertising dollars

Josh Goldman

Vice President, Consumer and Media

Nielsen Media

Joel Percy

Global Head of Business Consulting

ciValue

Martin Vahtera

VP, Digital Sales

REMA 1000

Angela Venus

Head of Retail Measurements North America

Facebook

9:15am - 9:45am

Exhibitor Big Ideas

Stage 5, Expo, Level 3

The Fantastic Five: Remaining relevant in a digitally disruptive world

Sophie Pibouin

EVP, Sales - Americas

Resulticks

9:45am - 10:15am

Keynote Session

SAP QualtricsXM Theatre, Level 1

Visionary female power players leading the pack

Full Conference Pass

Matthew Shay

President and CEO

National Retail Federation

Moderator

Corie Barry

Chief Executive Officer

Best Buy

@Corie_Barry

Mindy Grossman

President and CEO

WW International Inc.

10:00am - 12:00pm

Networking Event

1C 02, Level 1

Expo Tours

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

10:15am - 11:00am

10:15am - 11:00am

Exhibitor Big Ideas

Stage 3, Expo, Level 1

3 Top retailers share how customer data powers differentiated customer experiences

Sue Beckett

VP, Digital and Direct Marketing

LoveSac

Chris Dargis

SVP, Ecommerce and CRM

Talbots

Paul Lazorisak

SVP, Performance Marketing

Coldwater Creek

John Nash

CMO

RedPoint Global

10:15am - 11:00am

Exhibitor Big Ideas

Stage 4, Expo, Level 3

A roadmap to ROI: The digital workplace for frontline workers

Will Eadie

VP, Workplace Strategy

WorkJam, Inc.

Steven Kramer

CEO

WorkJam

Diane Randolph

Chief Information Officer

ULTA Beauty

10:15am - 11:00am

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Busting the loyalty myth in retail

Nan Russell

Sr. XM Scientist

QualtricsXM

10:15am - 11:00am

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Improve shoppers’ experiences with data insights and technology solutions

Anita Dorf

SVP, Marketing

Comcast Business

Robert Irvine

Celebrity Chef

10:15am - 11:00am

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Personalization is driving digital food retailing

Brian Crain

Head of Global Business Development

Precima

Jon Duke

VP, Research, Retail

IDC Retail Insights

10:30am - 11:00am

CPG goes DTC: How modern consumer products brands are building 1-to-1 customer relationships

10:30am - 11:00am

Featured Session

Kustomer Stage, Hall E, Level 1

Full Conference Pass

Craig Dubitsky

Friendly Founder

hello products

@helloproducts

Monica Turner

Senior Vice President - Sales, North America

P&G

@ProcterGamble

10:30am - 11:00am

Featured Session

Medallia Stage, Hall E, Level 1

How Marriott, Peloton and Shinola are breaking the boundaries of brand experience

Full Conference Pass

David Kepron

VP, Global Design Strategies, Premium Distinctive Brands

Marriott International

Moderator

Jennifer Parker

SVP, Retail

Peloton

Shannon Washburn

President and CEO

Shinola

10:30am - 11:00am

Featured Session

Shyft Stage, Level 4

Retail Innovation at “China Speed”: Alibaba and Allbirds explain

Full Conference Pass

Deborah Weinswig

CEO and Founder

Coresight Research

@debweinswig

Moderator

Christina Fontana

Head of Fashion and Luxury Tmall Luxury Division

Alibaba Group

Erick Haskell

International President

Allbirds

10:30am - 11:00am

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

Future-proof retail: Getting more girls in STEM

Shelley Zalis

CEO, The Female Quotient

The FQ Lounge

Moderator

Karen Beebe

Chief Information Officer

vineyard vines

Karen Etzkorn

CIO

Qurate Retail Group

Kristen Maynes

Director, Cybersecurity Consulting

PwC

Emma Williams

CVP, Office

Microsoft

11:00am - 2:00pm

1B 03, Level 1

VC Startup Meetups

Expo Pass Full Conference Pass Separate Registration Required

11:15am - 11:45am

11:15am - 11:45am

Featured Session

Medallia Stage, Hall E, Level 1

Delivering micro experiences for major in-store impact

Full Conference Pass

Barbara Carlson

Senior Director, Global Creative Services

American Girl

Sarah Hoffmann

CMO

Drybar

Robyn Novak

Vice President, Managing Creative Director

FRCH NELSON

@frchnelson

11:15am - 11:45am

Featured Session

Kustomer Stage, Hall E, Level 1

Global retail landscape: The impact of technology in the physical world

Full Conference Pass

Massimo Volpe

Chairman

FIRA

Moderator

Clémence Delestre

Director, Digital Partnerships and Digital Acculturation

Carrefour

Dimas Gimeno

Chairman of the Board

Skintelligence Investments S.L.

@GimenoDimas

11:15am - 11:45am

Featured Session

Shyft Stage, Level 4

Zalando and Nike - Teaming up to innovate digital platforms

Full Conference Pass

Chris Field

CEO

Fieldworks Marketing

@ChrisFieldFW

Moderator

Stuart Hogue

VP, Marketplace Development

Nike

Carsten Keller

VP, Direct-to-Consumer

Zalando SE

11:30am - 12:30pm

11:30am - 12:30pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Cool robot, now what?

David Hasler

CEO

Breakthrough Solutions Consulting

Rob McCartney

Format Development Director

Woolworths Food Group

Tim Rowland

CEO

Badger Technologies

Gordon Wade

Thought Leader

Combined Consultants

11:30am - 12:30pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

ESL digital tag 4.0: Challenges and solutions to scaled deployments across USA

High customer expectations. Changing fulfillment models. Massive amounts of data. Let’s get solving.

Charles Jackson

President

Pricer Inc.

11:30am - 12:30pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Michelle Pacynski

VP, Digital Innovation

ULTA Beauty

Neelima Sharma

SVP, Technology E-commerce, Marketing and Merchandising

Lowe's

Sanjeev K. Singh

CTO

Bed Bath & Beyond

Carrie Tharp

VP, Retail

Google Cloud

11:30am - 12:30pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

Perspectives from retail, manufacturing, and investors on the changing retail landscape

David Aquino

Manufacturing EVP, CIO

formerly Shark Ninja

Bill Inzeo

Director

Walgreens

Andrea Weiss

Founder

The O'Alliance, LLC

Guy Yehiav

GM

Zebra Analytics

11:30am - 12:30pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

The IoT X Factor. Maximizing customer and employee experiences

Travis Hooper

VP, Product and Strategy

MTI

11:30am - 1:30pm

Networking Event

North and South Concourses, outside Level 2

Food Truck Alley

12:00pm - 12:30pm

Delivering on personalization: Harnessing feedback and machine learning to meet and anticipate shoppers' needs

12:00pm - 12:30pm

Featured Session

Kustomer Stage, Hall E, Level 1

Full Conference Pass

Glenn Allison

Vice President, AI, Automation and Innovation

Tractor Supply Company

@glennallison

Brad Klingenberg

Chief Algorithms Officer

Stitch Fix

@stitchfix_algo

12:00pm - 12:30pm

Featured Session

Shyft Stage, Level 4

Ethical enlightenment in retail -- it's all about the stakeholders

Full Conference Pass

Eduardo Yamashita

Managing Partner and COO

Grupo GS& - Gouvêa de Souza

Moderator

David Boynton

Chief Executive

The Body Shop Ltd.

Marcos Gouvêa de Souza

General Director

Grupo GS& - Gouvêa de Souza

Peter Sacco

Founder and CEO

Adelante Shoe Co.

12:00pm - 12:30pm

Featured Session

Medallia Stage, Hall E, Level 1

The rise of the emotional economy: Honesty, empathy and integrity resonate with consumers

Full Conference Pass

Leslie J Ghize

Executive Vice President

TOBE

@LJGThe

Amy Vener

Head of Retail Strategy

@pinterestbiz

12:00pm - 1:00pm

Press Room, 1A 04, Level 1

Consumer Outlook 2020 (open to press and analysts only)

Rachel Bonsignore

Senior Consultant

GfK Consumer Life

Mark Mathews

VP, Research Development and Industry Analysis

National Retail Federation

Luq Niazi

Global Managing Director, Consumer Industries

IBM

@LuqNiazi

12:30pm - 1:00pm

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

The superSHEroes of retail

Michelle Bogan

Founder and CEO

EQUITY FOR WOMEN

Moderator

Bouchra Ezzahraoui

Co-Founder

AUrate

Alexa Geovanos

Brand President, North and South America

Chloé

Cheryl Kaplan

President and Co-Founder

M.Gemi

12:30pm - 1:30pm

Networking Event

Various locations in Javits

Full Conference Attendee Lunch Options

Full Conference Pass

12:45pm - 1:45pm

Lunch Hour Topics

Medallia Stage, Hall E, Level 1

Food for Thought - Coopetition is the new competition: Co-existing with the Tech Titans

Sucharita Kodali

Vice President, Principal Analyst

Forrester Research

1:00pm - 1:45pm

1:00pm - 1:45pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

How top retailers use technology to improve the in-store experience

Irad Ben-Gal

Co-Founder and Active Chairman

Stanford University/C-B4

Anisa Kumar

VP of Global Direct to Consumer Operations and Innovation

Levi Strauss & Co.

1:00pm - 1:45pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Mining customer intention: From the search box

Diane Burley

VP, Content

Lucidworks

Marc Desormeau

Global Search Lead

Lenovo

1:00pm - 1:45pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

Office Depot is turning business as usual, upside down

Rick DiMaio

SVP, Supply Chain

Office Depot

Anees Haidri

Global Retail Strategist

Zebra Technologies

Yale Silverman

DM, Office Depot New Mexico Market

Office Depot

Jonas Stillman

Dir., Retail Systems and Omni Channel Initiatives

Office Depot

1:00pm - 1:45pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Panel discussion: Delivering seamless customer experiences with omnichannel

Robert Brous

Vice President of e-Commerce and Digital

rue21

Satish Jindel

President/Principal Consultant

SJ Consulting

Brianne Murphy

Director, Fulfillment

DSW

Bill Woodall

Director, Retail Performance and Customer Experience

Hibbett Sports

1:00pm - 1:45pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

The next wave of digital disruption in retail and hospitality

David Dobson

Retail, Hospitality and Consumer Goods Industry Director

Intel Corporation

Andy Szanger

Director, Corporate Sales

CDW

1:30pm - 2:00pm

The FQ Lounge

The FQ Lounge, Expo, Level 1, back of 1100 aisle

Boardroom evolution: The push for female leadership on boards

Shannon Gordon

CEO

theBoardlist

Moderator

Mercedes Abramo

President and CEO

Cartier North America

Joëlle Grünberg

President and CEO

Lacoste North America

Gail Tifford

Chief Brand Officer

WW International, Inc.

2:00pm - 2:30pm

2:00pm - 2:30pm

Featured Session

Shyft Stage, Level 4

Going the extra mile: Technological innovations in last-mile delivery

Full Conference Pass

Hui Cheng

Head of JDX Silicon Valley Research Center

JD.com

@JD_Corporate

Laura Scott

Chief Operating Officer

Takeoff Technologies

2:00pm - 2:30pm

Featured Session

Medallia Stage, Hall E, Level 1

It takes a community to build a brand

Full Conference Pass

Erin Armendinger

Consultant

Skip Industries

@erinarmendinger

Moderator

Pooja Agarwal

Chief Operating Officer

Birchbox

Annie Agle

Director, Impact and Brand

Cotopaxi

Kelly Cobb

VP, Community and Giving

Bombas

@BOMBAS

2:00pm - 2:30pm

Featured Session

Kustomer Stage, Hall E, Level 1

Now streaming at stores everywhere: Live commerce

Full Conference Pass

Pano Anthos

Managing Director

XRC Labs

@ptanthos

Moderator

Melody Lee

Vice President, Brand Development

Shiseido Americas

@melly126

Liyia Wu

Founder and CEO

ShopShops Inc.

@Wo2byLiyiaWu

2:00pm - 2:30pm

2:00pm - 2:30pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

Connected commerce - the future of the roaring 20’s

Patrick Gauthier

Vice President

Amazon Pay

@PRGauthier

2:00pm - 2:30pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Higher quality at a better price in food retail

Antoine Devos

Head of Pricing and Commercial Performance

Intermarche

David Owen

Retail Sales Director

ActiveViam

2:00pm - 2:30pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

How GANNI put omnichannel at the core of its retail strategy

Rob Garf

VP, Industry Strategy and Insights

Salesforce

Kristian Kehlet Bechsgaard

Director, Digital Development and Data Management

GANNI

Anders Lindberg

Digital Project Manager

GANNI

Stephan Schambach

Founder and CEO

NewStore

2:00pm - 2:30pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

RFID in 2020: Unlock omnichannel and increase sales

Sophie Ecobichon

VP, Finance

Celio

Kathleen Joyce

Lead, Global Inventory Control

Under Armour

Nate Peterson

VP, Supply Chain

Outdoor Voices

Jeroen Struycken

VP, Business Development

Nedap

2:00pm - 2:30pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Web accessibility: Legal headache or growth opportunity?

Eric Feinberg

CMO

eSSENTIAL Accessibility

Bernardine C. Wu

Founder and CEO

FitForCommerce

https://twitter.com/fitforcommerce

Kent Zimmerman

VP, Digital

Shoe Carnival

2:45pm - 3:15pm

Authenticity, transparency and an immersive shopping experience: What brands need to know about the values of the new consumer

2:45pm - 3:15pm

Featured Session

Medallia Stage, Hall E, Level 1

Full Conference Pass

Russ Kahn

Sr. Vice President, Retail

Puma North America

Marigay McKee

Co-Founder and General Partner

Fernbrook Capital Management LLC

Niall Murphy

CEO and Co-Founder

EVRYTHNG

@nialltweet

2:45pm - 3:15pm

Featured Session

Kustomer Stage, Hall E, Level 1

Uncertain times: How should retailers navigate?

Full Conference Pass

Marc Cooper

Chief Executive Officer

PJ SOLOMON

Ira Kalish

Chief Global Economist

Deloitte

Max Rhodes

Co-Founder and CEO

Faire

@MaxRhodesOK

Matthew Rubel

Chairman Consumer

MidOcean Partners Private Equity

2:45pm - 3:15pm

2:45pm - 3:15pm

Exhibitor Big Ideas

Stage 1, Expo, Level 1

AI: The challenges, benefits, and opportunities for retailers

Gary Saarenvirta

Founder and CEO

Daisy Intelligence Corporation

Alisha Tarrance

Merchandise Financial Planning Manager

SpartanNash

2:45pm - 3:15pm

Exhibitor Big Ideas

Stage 5, Expo, Level 3

Breaking the mold: How Rag & Bone are engineering the new omni-experience

Aaron Detrick

VP, Digital

Rag & Bone

Ben Harris

SVP, Direct to Consumer

Rag & Bone

Adam Levene

Founder and CEO

Hero

2:45pm - 3:15pm

Exhibitor Big Ideas

Stage 3, Expo, Level 1

Converting customers into brand loyalists and evangelists

Ryan Breslow

CEO

Bolt

Keith Neely

VP, e Commerce and Digital Marketing

Case-Mate

@kaneely86

2:45pm - 3:15pm

Exhibitor Big Ideas

Stage 4, Expo, Level 3

The final Big Ideas session... Theatro customers get the last word!

Andrea Farris

VP, Development, Head of Solutions Planning and Partnerships

Walgreens

Eric Johnson

Store Operations Director

Total Wine & More

Chris Todd

CEO

Theatro

2:45pm - 3:15pm

Exhibitor Big Ideas

Stage 2, Expo, Level 1

The new era of retail digital transformation

Sam Su

Senior Vice President

Sunmi

3:00pm - 4:00pm

Networking Event

Expo, Level 1, 3 and 4

Snack Attack

Creating a more inspired internet: Conversations with Recode featuring Pinterest CEO Ben Silbermann

3:30pm - 4:00pm

Keynote Session

SAP QualtricsXM Theatre, Level 1

Recommerce revolution: Upcycling retail's future

Full Conference Pass

James Rhee

Executive Chairman & CEO | Founder & President,

Ashley Stewart | FirePine Group

@iamjamesrhee

Moderator

Charles Gorra

Founder and CEO

Rebag

@cagorra

Dave Hayne

Chief Digital Officer | President

Urban Outfitters Inc. (URBN) | Nuuly

@dave_hayne

Anthony Marino

President

thredUP

4:00pm - 4:30pm

Keynote Session

SAP QualtricsXM Theatre, Level 1

Full Conference Pass

Kara Swisher

Co-Founder and Editor-at-Large

Recode

@karaswisher

Moderator

Ben Silbermann

Co-Founder and CEO

@8en

4:30pm - 5:00pm

Keynote Session

SAP QualtricsXM Theatre, Level 1

The story behind goop: Scaling an influential lifestyle and wellness brand

Full Conference Pass

Sallie Krawcheck

CEO and Co-Founder

Ellevest

Moderator

Gwyneth Paltrow

Founder and CEO

goop

@GwynethPaltrow

Wednesday, January 15

7:45am - 1:15pm

Marriott Marquis Times Square

Supply Chain and Logistics Workshop

Closed to Press Retailer Only Separate Registration Required

8:00am - 1:30pm

Marriott Marquis Times Square

Cybersecurity Workshop

Closed to Press Retailer Only Separate Registration Required

8:00am - 4:00pm

Networking Event

NRF Retail Week | Wednesday, January 15

10:00am - 12:00pm

Networking Event

Meet at designated store

Expo Pass Full Conference Pass Retailer Only Separate Registration Required

1:00pm - 3:00pm

Networking Event

Meet at designated store