< Full Agenda
Featured Session

The new loyalty engine: How AI is redefining customer acquisition and retention

Loyalty in retail is being rewritten. In an era of limitless choice and shifting expectations, traditional programs are losing their power to retain customers. Enter AI: a force not just optimizing but transforming how brands foster connection and commitment. From predictive personalization to real-time engagement and intelligent automation, discover how forward-thinking companies are using AI to create loyalty that lasts. This session dives into the strategies reshaping customer relationships—and the technology making it possible.