Retailers face a pivotal choice: remain in pilot purgatory or embrace AI-first operations. By 2030, AI-driven models will be table stakes, as digital-natives reset industry expectations. The opportunity is clear—those who scale now can unlock efficiency, growth, and deeper customer loyalty, while widening the competitive gap. This session explores how leading retailers are modernizing IT to create the foundation for AI at scale, transforming everything from supply chains to customer engagement, and positioning their enterprises for profitable, AI-powered growth.