Personalization is no longer optional—it’s the expectation across both foodservice and food retail. This session explores how technology is enabling brands to deliver tailored experiences, from customized menus and loyalty offers to curated product recommendations and seamless digital journeys. Leaders will discuss how data, AI, and emerging platforms are driving deeper connections with consumers while balancing privacy, efficiency, and profitability.

Bring your earbuds + mobile device to this session! Session audio will be transmitted via a silent conferencing system. Use your own mobile device during the live session to access the audio feed. (Extra earbuds available, while supplies last.)