< Full Agenda
Featured Session

Revitalizing customer experience with community-centric strategies: A conversation featuring Kevin E. Kelley and Barnes & Noble

Don’t miss this discussion about the interplay between retail, community dynamics, economic resilience and the quest to build stores that serve as neighborhood cornerstones. Kevin Kelley will be joined by Shannon DeVito, senior director of book strategy and customer experience with Barnes & Noble, for a fireside chat exploring the impact of retail on community and creating store environments that tap into discovery, delight, escape and social bliss.

Shannon DeVito
Shannon DeVito

Senior Director, Books

Barnes & Noble Inc.

Kevin Kelley
Kevin Kelley

Principal and Co-Founder

Shook Kelley