Customers have more options than ever, and the quality of their experience is the new battlefront for retailers and restaurant brands. In this session learn how Saks Global is using the cloud and AI to understand customers’ emotions and behavior, fixing critical pain points, and continuously innovating to deliver exceptional experiences. Hear how Dine Brands transformed its technical support across franchises, resulting in 34% faster ticket resolution and reduced backlogs, through streamlined, intelligent assistance. Gain practical tools for developing data-driven customer experience strategies that boost loyalty and accelerate business growth.