Retailers today face no shortage of challenges, but the ones truly winning are those that continue putting customers first. Across every vertical, the differentiator is delivering personalized, seamless, and memorable experiences that foster loyalty and long-term value. Year-over-year growth isn’t coming from cutting corners, it’s coming from elevating the customer journey. This session will explore how leading retailers are turning customer-centricity into a competitive advantage, and why investing in experience remains the most reliable lever for growth.