EVP, Chief Digital and Technology Officer
Kroger
Mr. Cosset was elected Executive Vice President in 2025. He was elected Senior Vice President and Chief Information Officer in May 2019 and is responsible for leading Kroger’s digital strategy, focused on building Kroger’s presence in the marketplace in digital channels, personalization and e-commerce. In August 2020, he also assumed responsibility for Kroger’s alternative profit businesses, including Kroger’s data analytics subsidiary, 84.51 ͦ LLC and Kroger Personal Finance. Prior to that, Mr. Cosset served as Group Vice President and Chief Digital Officer, and also as Chief Commercial Officer and Chief Information Officer of 84.51° LLC. Prior to joining Kroger, Mr. Cosset served in several leadership roles at dunnhumby USA, LLC, including Executive Vice President of Consumer Markets and Global Chief Information Officer.
Monday Jan 12
11:45am - 12:15pm
Exhibitor Big Ideas Stage 5
Every digital touchpoint is now The New Front Door. Retail leaders are moving past simple bots to deploy Gemini-powered agentic workflows that automate complex, multi-turn interactions and personalize the entire customer journey. This session explores how AI is transforming external customer experience from discovery to resolution. We will showcase how intelligent agents drive conversion and loyalty by optimizing product search with Vertex AI Search for Commerce and facilitating seamless, agent-to-agent transactions. Hear directly from customers about real-world results: how designing a commerce strategy where AI is the primary, intelligent face of the brand reduces operational costs and delivers 24/7 world-class service. This is the future of agentic commerce.
