Looking to find the right retail solutions faster? Join a curated, two-hour walking tour through the Expo and connect directly with top innovators. Each tour is tailored to your business needs, helping you discover new products, meet solution providers, and stay ahead of industry trends.
Expo Tours are open to retailers only.
Tours can be purchased in the "Add-on Experiences" section of registration.
$75 per tour for All-Access pass holders (50% savings).
$150 per tour for Expo Only pass holders.
All tours will depart from the Expo Tour room on Level 1.
Sunday, January 11, 2026
10:15 am-12:15 pm
12:30-2:30 pm
Monday, January 12, 2026
10:15 am-12:15 pm
12:30-2:30 pm
Tuesday, January 13, 2026
10:15 am-12:15 pm
Explore the latest innovations in retail technology, unified commerce, and customer engagement. See how cutting-edge solutions—from digital tools to frontline training—are reshaping the customer journey and setting new standards for service, satisfaction, and performance.
What is it?
Whether you're looking to elevate service, boost employee engagement, or streamline operations, this tour offers a firsthand look at the solutions driving retail success.
Who should tour?
Retail executives, operations leaders, technology teams, and decision-makers focused on enhancing customer experience.
What will I learn?
How to elevate customer engagement, deliver seamless experiences across every touchpoint, and empower frontline teams with the right tools, training, and technology to create standout service.
Explore the latest innovations in retail technology, unified commerce, and customer engagement. See how cutting-edge solutions—from digital tools to frontline training—are reshaping the customer journey and setting new standards for service, satisfaction, and performance.
What is it?
See how AI is transforming engagement, driving efficiency, and strengthening connections between retailers and their customers.
Who should tour?
Any retailer looking to harness generative AI to elevate customer engagement and drive business impact.
What will I learn?
You will learn the best practices of utilizing generative AI and the AI technology road map.
Discover the game-changing innovations set to reshape retail over the next two years. This tour offers retailers a practical look at emerging trends and how they can drive value through operational excellence by reducing costs, improving quality, and enhancing customer satisfaction. Gain insights to improve resource planning and accelerate successful technology deployment.
What is it?
This tour explores the key trends and emerging technologies that will shape retail over the next 12–24 months.
Who should tour?
Any retailer looking to understand how emerging technologies will impact every area of the business.
What will I learn?
Gain a clear understanding of the AI technology roadmap and how emerging innovations will impact retail.
Learn how leading retailers are putting customers at the heart of every decision. This tour highlights technologies and strategies that align products, services, and operations to deliver personalized, value-driven experiences. Learn how customer-centricity drives satisfaction, loyalty, operational efficiency, and revenue growth.
What is it?
Explore how leading technologies are transforming engagement, personalization, and operational excellence.
Who should tour?
Retail executives, marketing leaders, technology teams, and those seeking strategic insights into the future of customer experience.
What will I learn?
Discover the latest technologies shaping customer-centric retail and learn how to apply them to drive loyalty, efficiency, and growth.
Step into the future of retail operations with a guided expo tour focused on AI-driven transformation. This tour highlights smart investments, platform choices, and technologies that drive efficiency, reduce costs, and deliver ROI in a fast-moving retail environment.
What is it?
A curated tour showcasing best practices and technologies that optimize supply chain operations and enable agile, data-driven transformation.
Who should tour?
Retail executives, supply chain leaders, and decision-makers focused on logistics, operations, and business innovation.
What will I learn?
Gain practical insights into AI-powered tools and strategies that streamline operations, reduce costs, and maximize supply chain efficiency.
