January 11: Opening Party
January 12–14: Conference & Expo
Jacob K. Javits Convention Center | NYC
Retail Store Tours are expert-led, highly curated, time efficient guided walking tours of cutting-edge stores. Attendees experience the latest tech, store designs, employee training and best practices.
The tours allow people to get insider insights, network with peers and stay ahead of industry trends. Programs are created with retailers and designed to deliver impactful unique experiences for each location.
Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants and department stores as well as executives in branding, IT, operations, business analyst consulting, or retailers who want to learn new perspectives.
Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at an iconic shopping destination. At each store, an administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location.
Experience new perspectives as you go behind the scenes
Learn the different solutions each retail store has adopted to overcome their challenges
Be inspired with new trends and technology
Network with your peers
Retail Store Tours can be purchased in the “Add-on Experiences” section of registration
The cost is $180 per tour
Retail Store Tours are available to retailers only
American Dream is the global epicenter of intelligent retail and technology innovation. It offers ski, swim, soar, luxury, fashion, beauty, grocery and dining experiences. Social media and the world’s most sophisticated intelligent digital network are on display here. Just like technology, the American Dream experience is always changing.
What will I learn?
You will learn how to measure the impact of sustainability and compare smart stores versus standard stores.
When is this tour offered?
Saturday, January 11, 2025 at 10:00 am-2:00 pm and 3:00-7:00 pm
On this tour, we meet with the best-in-class retailers on Fifth Avenue, home to the finest shopping, dining, and cultural destinations in NYC. For more than a century, it has been the definition of glamour for both visitors and locals, and it continues to be a place to experience the best of the best. From flagship boutiques such as Tiffany’s, Gucci, Saks, and Bergdorf’s and cultural spots such as MoMA and St. Patrick’s Cathedral, to luxury hotels just a few steps away from Central Park, Fifth Avenue has something for everyone to enjoy.
What will I learn?
You will learn how in-store advertising drives in-store customer loyalty programs. The ad experiences should add value rather than detract from the overall customer experience. Loyalty programs are rising in importance as paid media costs increase, which allows retailers to leverage their own connections with consumers more effectively.
When is this tour offered?
Saturday, January 11, 2025 at 10:00 am-12:00 pm, 12:30-2:30 pm, and 3:00-5:00 pm
Monday, January 13, 2025 at 5:30-7:30 pm
Tuesday, January 14, 2025 at 5:30-7:30 pm
In this neighborhood, see AI implemented in technology, automotive, food and fashion stores. Continuing a transformation that began in the 1990s, the Meatpacking District is now home to the famed High Line linear park and the Whitney Museum of American Art. In the last 20 years, fashion and graphic designers, architects, artists, restaurateurs, world-renowned stylists and corporate headquarters have moved in alongside existing meatpacking plants. It is the home of innovative stores such as the new Google store, Restoration Hardware, the Samsung Innovation Center, Warby Parker, Sephora and many more.
What will I learn?
You will learn the best practices of utilizing generative AI and the AI technology road map.
When is this tour offered?
Saturday, January 11, 2025 at 10:00 am-12:00 pm, 12:30-2:30 pm, and 3:00-5:00 pm
Monday, January 13, 2025 at 5:30-7:30 pm
Tuesday, January 14, 2025 at 5:30-7:30 pm
The Oculus tour shows retailers the recent history of retail disruption, innovation, and adaptation. It is where Brookfield Place and Westfield World Trade Center combine to offer the ultimate customer journey. Visit the most innovative stores that pioneered evaluating staff based on kindness and empathy. Then go to Nike, which created the world’s greatest performance footwear. We will also stop by the stark Amazon Go, which has done away with checkout, and then take in the voluptuous Eataly, where children take cooking classes while the store sommelier educates parents on the latest Tuscan reds.
What will I learn?
Meet and learn more about technology companies driving the pace of change for the next 36 months.
When is this tour offered?
Saturday, January 11, 2025 at 10:00 am-12:00 pm, 12:30-2:30 pm, and 3:00-5:00 pm
Monday, January 13, 2025 at 5:30-7:30 pm
Tuesday, January 14, 2025 at 5:30-7:30 pm
Visit cutting-edge retailers in SoHo + NoHo, neighborhoods that are known worldwide for their innovative artistry and artfulness. Here, retail is unbound, spilling all over the streets in a kaleidoscope of forms. Side by side with iconic stores are avant-garde pop-ups that won’t be around tomorrow. The randomness is inspirational, and it adds to the neighborhoods’ excitement.
What will I learn?
Learn about the latest technology and best practices for the connected store journey with a look at 2025 and beyond.
When is this tour offered?
Saturday, January 11, 2025 at 10:00 am-12:00 pm, 12:30-2:30 pm, and 3:00-5:00 pm
Monday, January 13, 2025 at 5:30-7:30 pm
Tuesday, January 14, 2025 at 5:30-7:30 pm
Retail Store Tours can be purchased through the “Add-on Experiences” section of registration.
The cost is $180 per tour.
Expo Tours are available to retailers only.
