Retail Store Tours are expert-led, highly curated walking tours of cutting-edge retail locations. Guided by industry experts, each tour includes visits to several standout stores where you'll gain insider access to the latest in retail tech, store design, employee training, and operational best practices.
Retail Store Tours can be purchased in the “Add-on Experiences” section of registration.
Store Tours are open to retailers only.
Tours can be purchased in the "Add-on Experiences" section of registration at a cost of $180 per tour.
Go behind the scenes and gain fresh perspectives
Discover how retailers are solving real-world challenges
Be inspired by emerging trends and technologies
Connect and network with fellow retail professional
About the tour
See the pinnacle of retail excellence in one of the world’s most legendary shopping districts. This tour takes you inside flagship boutiques like Tiffany & Co., Gucci, Saks, and Bergdorf Goodman — alongside cultural landmarks such as MoMA and St. Patrick’s Cathedral. Discover how these iconic brands have sustained relevance, luxury, and innovation for over a century, blending heritage with modern best practices.
What is it?
An immersive tour of world-class retailers that have mastered brand longevity, customer experience, and operational excellence.
Who should tour?
Retail executives, marketing leaders, and operations teams seeking inspiration from the industry’s most enduring and influential brands.
What will I learn?
How iconic retailers embed best practices into their brand DNA—driving loyalty, elevating experience, and sustaining long-term success.
When are the tours?
Saturday, January 10, 2026
10:00 am-12:00 pm, 12:30-2:30 pm, 3:00-5:00 pm
Monday, January 12, 2026
5:30-7:30 pm
Tuesday, January 13, 2026
5:30-7:30 pm
About the tour
Discover one of New York City’s most dynamic retail neighborhoods, where design, experimentation, and reinvention converge. This walking tour through the Flatiron Design District showcases a diverse mix of décor, furniture, and flagship concept stores—alongside vintage gems and emerging retail formats. Retailers will gain firsthand insight into how brands use physical spaces to test new ideas, engage consumers, and shape the future of retail.
What is it?
A curated tour of innovative stores and business models tailored to the unique character and needs of the neighborhood.
Who should tour?
Retail teams across strategy, design, marketing, and operations — especially those treating stores as immersive learning labs for innovation.
What will I learn?
How retailers use experiential spaces to engage customers, pilot new products, and refine business models before scaling.
When are the tours?
Saturday, January 10, 2026
10:00 am-12:00 pm, 12:30-2:30 pm, 3:00-5:00 pm
Monday, January 12, 2026
5:30-7:30 pm
Tuesday, January 13, 2026
5:30-7:30 pm
About the tour
Experience the vibrant pulse of SoHo, where retail reinvention thrives. This tour immerses you in a dynamic mix of iconic flagships, experimental pop-ups, and purpose-driven concepts—all coexisting in one of the world’s most creatively charged neighborhoods. From bold brand storytelling to agile business models, SoHo showcases how retail can be both deeply personal and endlessly innovative.
What is it?
A curated walk through a diverse landscape of retail formats, showcasing how brands test, evolve, and express their purpose.
Who should tour?
Retail go-to-market teams—including brand, merchandising, marketing, and strategy leaders—seeking inspiration and insight.
What will I learn?
How forward-thinking retailers design, pilot, and refine business models before scaling—turning creativity into commercial success.
When are the tours?
Saturday, January 10, 2026
10:00 am-12:00 pm, 12:30-2:30 pm, 3:00-5:00 pm
Monday, January 12, 2026
5:30-7:30 pm
Tuesday, January 13, 2026
5:30-7:30 pm
About the tour
Step into a next-generation retail experience designed for tech-forward and social media-savvy brands. This immersive tour showcases cutting-edge innovations including smart digital signage, interactive AR activations, and integrated social media touchpoints—all woven into a dynamic, state-of-the-art environment. Discover how revolutionary design and technology converge to captivate consumers and redefine engagement.
What is it?
A hands-on journey through a futuristic experience center that blends digital, physical, and social elements to elevate the retail journey.
Who should tour?
Chief Digital Officers, Chief Technology Officers, Chief Marketing Officers, IT Managers, and any innovation leader driving experiential retail.
What will I learn?
How immersive design and emerging technologies create deeper customer engagement, brand loyalty, and measurable impact.
When are the tours?
Saturday, January 10, 2026
10:00 am-2:00 pm and 3:00-7:00 pm
About the tour
Explore the birthplace of American commerce and the modern epicenter of global innovation. Go behind the scenes to discover cutting-edge retail transformations in food, fashion, and luxury—all set against the historic backdrop where George Washington and Alexander Hamilton shaped the foundations of business. See how legacy and innovation collide to inspire bold, forward-thinking retail strategies.
What is it?
A curated journey through one of the world's most iconic business districts, showcasing how historical roots and modern reinvention fuel retail excellence.
Who should tour?
Retailers seeking best-in-class innovation, bold ideas, and transformative retail experiences.
What will I learn?
How visionary brands use immersive environments and unconventional thinking to reimagine retail and spark new business models.
When are the tours?
Saturday, January 10, 2026
10:00 am-12:00 pm, 12:30-2:30 pm, 3:00-5:00 pm
Monday, January 12, 2026
5:30-7:30 pm
Tuesday, January 13, 2026
5:30-7:30 pm
