Agenda

Tuesday, January 16

7:45am8:15am

Donut dunk

7:45am8:15am
Javits North, Level 5
Start the day off with donuts and coffee before grabbing a seat at the opening Keynote session.
8:00am10:00pm

NRF Retail Week | Tuesday, January 16

8:00am10:00pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NR ...
8:30am9:00am

Valuing the intangible: A conversation on trust, purpose and culture with Tractor Supply Company President and CEO Hal Lawton

8:30am9:00am
Javits North, Level 5, SAP Theatre
Dig into the art of maintaining corporate values in a high-growth environment in this dynamic fireside chat with Tractor Supply Company CEO Hal Lawton and PwC partner Kelly Pedersen. This insightful discussion will examine the opportunities and chall ...
9:00am9:30am

The evolution of the luxury experience: A Conversation with Saks CEO Marc Metrick

9:00am9:30am
Javits North, Level 5, SAP Theatre
Marc Metrick, CEO of Saks, the premier digital platform for luxury fashion, joins CNBC Senior Retail Reporter Courtney Reagan for a conversation about the company’s strategy to evolve the luxury experience for today’s online luxury shopper. Marc will ...
9:00am4:00pm
9:00am4:00pmExpo

Expo open

9:00am4:00pm
Expo, Level 1 and 3
With 1,000+ exhibitors and 100+ sessions including special pavilions and hands-on activations, retailers who want to make it matter always make it to the Expo. Explore the latest in technology, learn about innovative new solutions and connect with th ...

Foodservice Innovation Zone

9:00am4:00pm
Level 1, Special Events Hall
Step into the future at the Foodservice Innovation Zone, an interactive exploration of the technologies and innovations transforming the customer foodservice experience. Featuring: 50+ food tech-focused booths A stage with sessions led by industry le ...

NRF Innovation Lab

9:00am4:00pm
River Pavilion
The NRF Innovation Lab showcases new-to-market technology including the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments ...

Startup Hub

9:00am4:00pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
9:15am9:45am
9:15am9:45amExhibitor Big Ideas

Give each customer the experience they deserve! Using AI to address claim/return fraud & abuse

9:15am9:45am
Expo, Level 3, Expo Stage 3
Return fraud and abuse has been growing for years and now retailers are dealing with “friendly fraud” and outright fraud and abuse in their claims and appeasement areas. Simple rule-based controls don’t take into account total customer value and ofte ...

Lower prices, higher quality: Discovering the hidden potential in store execution

9:15am9:45am
Expo, Level 1, Expo Stage 1
Today's consumers want low prices, but they don't want to sacrifice quality in-stores. In order for retail teams to meet both of these consumer preferences simultaneously, they must find ways to improve efficiencies at the store-floor level. By optim ...
Mark Kotcher

Mark Kotcher

Senior Vice President, Field Sales & Marketing
Save A Lot

Outside influence: Dick’s Sporting Goods & FreshDirect boost performance with predictive weather-driven demand analytics

9:15am9:45am
Expo, Level 3, Expo Stage 5
Hear how FreshDirect and Dick’s Sporting Goods leverage weather-driven demand (WDD) analytics to "deliver" better customer experiences, and "score” more sales. The weather is always a big motivating force behind consumer buying decisions – directly, ...
Aaron Cano

Aaron Cano

SVP Analytics and Marketing Operations
FreshDirect
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Josh Niebler

Sr. Director, eComm Experience
Dick's Sporting Goods

The six challenges retailers need to master for success in 2024

9:15am9:45am
Expo, Level 1, Expo Stage 2
Join NIQ's Jamie Clarke, Head of North America Retail, for an exclusive NRF session that takes a deep dive into the six retail imperatives that will help retailers be successful in 2024, including:  • Embracing AI + Democratization of Data  • Balanci ...

Why payment orchestration is key to merchant success

9:15am9:45am
Expo, Level 3, Expo Stage 4
Join Dan Coates, Senior Evangelist at ACI and a special guest to gain new insights on how robust payment orchestration is the key to great customer experiences. With rapid proliferation of payment methods, channels and devices, payment orchestration ...
9:30am10:00am

Cultivating a thriving workplace and purpose-led company culture with Thrive Global, Signet Jewelers and The Honest Company

9:30am10:00am
Javits North, Level 5, SAP Theatre
Please note: Members of the media may take notes but may not record audio or video, or take photographs in this session. In the fast-paced world of business, it is valuable to learn from those who have achieved great success. Arianna Huffington, Foun ...
10:00am10:30am

Snack attack

10:00am10:30am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
10:15am11:00am
10:15am11:00amExhibitor Big Ideas

How a national retail chain built a technology foundation to drive insights & power next-gen experiences

10:15am11:00am
Expo, Level 1, Expo Stage 1
In today’s world, customers expect to interact with brands when, where, and however they want. And, as new digital touchpoints emerge – cashier-less checkouts, wi-fi analytics, mobile ordering, contactless payment – brands must look for technologies ...
Emma Powers

Emma Powers

Executive Director - Enterprise Marketing
Comcast Business

Maximizing store potential: How PacSun, TravisMathew, & Visionworks build a thriving retail culture

10:15am11:00am
Expo, Level 3, Expo Stage 4
Looking to refine your retail strategy? In this session, leaders at PacSun, TravisMathew, and VisionWorks reveal the practical steps they’ve taken to optimize their retail operations and achieve consistent success in a competitive market. They'll sha ...
Eric Buff

Eric Buff

Retail Operations and Innovation Manager
Visionworks
Abbey White

Abbey White

Senior Manager, Retail Operations & Training
TravisMathew

Revolution or evolution: Generative AI’s role in transforming online retail

10:15am11:00am
Expo, Level 3, Expo Stage 3
Join us to explore the exciting intersection of AI and online retail. By looking into Mercado Libre’s innovative use of AI to reshape online retail dynamics over the last decade, this talk aims to mark the difference between previous uses of AI and w ...
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Justin Honaman

Head, Worldwide Retail & Consumer Packaged Goods GTM
Amazon Web Services

Technology innovations transforming the customer experience: What to know & how to get there

10:15am11:00am
Expo, Level 3, Expo Stage 5
The potential of innovative technologies such as AI and IoT offer retailers the promise of transforming the customer experience, so how do you build a plan that will make an immediate impact that aligns with your long-term strategy? We'll dig into th ...
David Dobson

David Dobson

Global Industry Director and Retail COE Lead
Intel Corporation

What retailers can learn from Domino’s digital experience

10:15am11:00am
Expo, Level 1, Expo Stage 2
Domino’s Pizza has consistently set the precedent for providing an engaging and efficient digital customer experience, raising consumer expectations across the board for retailers. In this session, retail expert Melissa Minkow will be joined by Domin ...
Mark Messing

Mark Messing

Vice President of Digital Experience and Loyalty
Domino's Pizza
10:15am12:15pm

Expo tours

10:15am12:15pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only. Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of ...
10:30am11:00am
10:30am11:00amFeatured Session

Brand reboot: How Crocs and Claire’s became cool again

DTC leaders on 2024 priorities and navigating a saturated market

Reimagining purpose to fuel growth: What shoppers are expecting from us and how to deliver

10:30am1:30pm

VC startup meetups

10:30am1:30pm
River Pavilion, Meet, Eat & Seat area
Pre-registration required.VC and Startup collaborations begin here. NRF will match innovative startups and investors for one-on-one meetings. Participating startups will be sourced from the NRF Innovation Lab and Startup Zone at NRF 2024. ...
11:00am11:30am

Online retail for a new generation of shoppers - How artificial intelligence will humanize the digital experience

11:00am11:30am
River Pavilion, goTRG Stage
Introducing the profitable AI-powered omnichannel shopping experience of 2025, which is going to be even more humanized and immersive than ever. 3 Key Takeaways: White Glove Service: How conversational AI can be used to deliver a new shopper experien ...
Josh Platt

Josh Platt

SVP, Product & User Experience
Rue Gilt Groupe
11:00am3:00pm

Sustainable Retail Workshop: Creating a profitable and circular retail industry

11:00am3:00pm
Javits North, Level 4, Room 411
For Retailers only; by invitation. Separate registration and fee required. This invitation-only, facilitated workshop explores ways to make circular retail sustainable and profitable by defining key circularity concepts that participants will use to ...
Scot Case

Scot Case

VP, CSR and Sustainability
National Retail Federation
Kenny Arnold

Kenny Arnold

Senior Manager of Service Design
Ellen MacArthur Foundation
11:20am11:50am
11:20am11:50amFeatured Session

CEO Fireside with Fortune and Reformation: How the $350M cult favorite brand is staying ahead 15 years in

Global forces shaping the retail business landscape

Unifying the retail experience: Lessons from customer experience leaders

11:30am12:30pm
11:30am12:30pmExhibitor Big Ideas

AI at the edge in retail: How to harness data for a seamless customer experience

11:30am12:30pm
Expo, Level 3, Expo Stage 3
The impact AI is having on the retail industry is undeniable, and retailers are faced with the unique challenge of harnessing data analytics to optimize the customer experience. With broad networks of physical stores and growing e-commerce environmen ...
Dustin Ares

Dustin Ares

Product General Manager, Video Analytics, AI & Incubation
Sensormatic Solutions
Kristen Call

Kristen Call

Sr. Industry Advisor - Retail, Hospitality, Entertainment, Banking
Intel

Building your data foundation with Snowflake

11:30am12:30pm
Expo, Level 3, Expo Stage 5
Hear how leading companies are leveraging Snowflake to set the retail industry data standards. During this session, we will hear from:      • Albertsons Media Collective on what’s needed to unlock the full potential of retail media     • NielsenIQ ...
Evan Hovorka

Evan Hovorka

VP, Product and Innovation
Albertsons Media Collective

Gamestop’s quest for modern operations: How unified tech & AI transformed their frontline experience

11:30am12:30pm
Expo, Level 1, Expo Stage 2
Discover how GameStop's employee-centric approach drove an immense digital and operational transformation. With YOOBIC as their digital “Main Menu,” GameStop merged fragmented systems into one streamlined app. Unlocking a new era of enterprise-wide t ...

Navigating compliant commerce: 5 strategies for removing barriers to retail growth

11:30am12:30pm
Expo, Level 1, Expo Stage 1
With increased competition across channels and geographic regions, the pressure to drive continued growth while adding efficiency and maximizing sales margins continues to drive strategies for commerce leaders. At the same time, the volume and veloci ...
James Blake

James Blake

Practice Leader | Vertical Solutions | Retail
Vertex Inc
Heather Villanueva

Heather Villanueva

Sr. Tax Manager, PMD, Retail & Ecommerce Global Strategic Tax & Customs, Advisory
The LEGO Group

RFID unleashed: Levi's & PacSun's bold vision for the future of retail

11:30am12:30pm
Expo, Level 3, Expo Stage 4
Join PACSUN and Levi’s as they delve into the transformative power of RFID technology in today's retail landscape. Explore how leading brands are leveraging RFID to enhance operational efficiencies, mitigate theft, and significantly impact revenue. D ...
Kirsten L'Orange

Kirsten L'Orange

VP of Global Direct to Consumer Omnichannel Productivity
Levi Strauss & Co.
11:30am1:30pm

Food & Drink

11:30am1:30pm
HUNGRY? Check out the food options in the Javits:Level 1 Nibble & Graze Food Court | Across from Special Events Hall Seating and concessions | Hall 1EExpo | Level 1 South of the Border | Back of 300 aisle Taste of New York (Kosher available) | Ba ...
12:00pm12:30pm

Conversational digital humans: The future of retail?

12:00pm12:30pm
Level 1, Special Events Hall, Amazon Pay Stage
Join our session to learn about the power of digital humans in retail. Are digital humans the workforce of the future? How can AI and digital humans support the new service economy?
12:00pm1:00pm

Consumer outlook 2024 (registered press and analysts only)

12:00pm1:00pm
Press office, Level 1, 1C 03
Open to registered press and analysts only. Lunch provided first-come, first-served. Despite the headwinds of inflation, consumer spending in 2023 was buoyed by growth in wages and continued access to savings. At the same time, consumers rotated the ...
Mark Mathews

Mark Mathews

Executive Director, Research
National Retail Federation
Katherine Cullen

Katherine Cullen

Vice President, Industry and Consumer Insights
National Retail Federation
12:10pm12:40pm
12:10pm12:40pmFeatured Session

Coming to America: What can we learn from Chinese brands in the US

The Vogue Business Index: Luxury’s new global gateways

The world’s most influential retail brands 2024

1:00pm1:30pm

Digital twins: How Bulgari is taking customer experience to a next level

1:00pm1:30pm
River Pavilion, goTRG Stage
Bulgari Tovch is expanding customer experience by creating the digital twins of its products, such as special lines of handbags and watches. Through these initiatives, Bulgari is driving digital transformation and innovation in the demanding Fashion ...
1:00pm1:45pm
1:00pm1:45pmExhibitor Big Ideas

Inventory optimization masterclass: Learn strategic insights from award-winning executives of GNC and Tailored Brands

1:00pm1:45pm
Expo, Level 3, Expo Stage 5
The last few years in retail have been marked by significant demand shifts and unprecedented volatility. In this exclusive masterclass, GNC's VP of Merchandise Planning, Erica Evans, and Tailored Brands' CTO, Scott Vifquain, will discuss their strate ...
Gurhan Kok

Gurhan Kok

Founder
Invent Yazilim Danismanlik ISBI Subesi
Erica Evans

Erica Evans

VP, Merchandise Planning, Replenishment, Allocation, Pricing & Business Intelligence
GNC

Leveraging condition monitoring and RTLS to prevent loss & fraud, recapture revenue by SmartSense

1:00pm1:45pm
Expo, Level 3, Expo Stage 3
As concern over supply chain crime grows, retail executives are working to uncover new strategies to prevent losses from supply chain diversions and other frauds perpetuated by organized crime, while at the same time reducing waste (which turns into ...
Victor Vercammen

Victor Vercammen

Vice President of Safety, Regulatory & Government Affairs
Giant Eagle Inc.

Retail price optimization: Balancing profitability and customer value in the digital age

1:00pm1:45pm
Expo, Level 3, Expo Stage 4
In today's hyper-connected and competitive retail landscape, price optimization is crucial for striking the delicate balance between maximizing profitability and delivering superior customer value while navigating dynamic market conditions, changing ...

Scaling modern fashion eCommerce from 0 to 5 billion in GTV in 9 years

1:00pm1:45pm
Expo, Level 1, Expo Stage 2
Tobias Ring, SCAYLE’s Managing Director Commercials, shares how ABOUT YOU, one of Europe’s fastest-growing fashion and lifestyle retailers, reached 5 billion Euro in annual transaction volume* through broadening their global reach with influencer mar ...
Tom Dupont

Tom Dupont

Director of Market Operations & Development
ABOUT YOU

Unify your data to unlock AI opportunities

1:00pm1:45pm
Expo, Level 1, Expo Stage 1
Retailers are in a moment of AI opportunity. From deepening customer loyalty via innovative shopping experiences to maximizing operational efficiency through precision analytics, applying generative and traditional AI to retail challenges is a top-pr ...
1:15pm1:40pm

Market Makers Part I: Lessons learned from top leaders impacting retail featuring Martha Stewart

1:15pm1:40pm
Javits North, Level 5, SAP Theatre
Attention Press: During the fireside chat with Martha Stewart, members of the media may take notes but may not record audio or video, or take photographs. The retail industry looks to individuals who hold significant influence on consumer preference ...
Martha Stewart

Martha Stewart

American Businesswoman, Creator of Martha Stewart Living Magazine, Founder of Martha Stewart Living Omnimedia
1:40pm2:05pm

Market Makers Part II: Lessons learned from top leaders impacting retail with Chewy CEO Sumit Singh

1:40pm2:05pm
Javits North, Level 5, SAP Theatre
The retail industry looks to individuals who hold significant influence on consumer preferences, trends, and purchasing decisions to learn from and understand their key attributes as “market makers.” In this Main Stage session, the NRF features thr ...
2:00pm2:30pm

Global retail expansion: Solving omnichannel’s regional complexities

2:00pm2:30pm
River Pavilion, goTRG Stage
Whether it’s sending transactional order updates or implementing new marketing strategies, the challenges associated with global communications are widespread. Everything from meeting consumers on their preferred channels to addressing varying compli ...
2:00pm2:30pmExhibitor Big Ideas

Case study: How the marketplace model is making AI more accessible

2:00pm2:30pm
Expo, Level 1, Expo Stage 1
boodleAI is on a mission to make AI technology easy and accessible to everyone. In this session, boodleAI Co-Founder and Co-CEO, France Hoang, will join Nautical's Co-Founder and CEO, Niklas Halusa, to discuss how they’re using the marketplace model ...

How PepsiCo is creating AI-enabled fulfillment and distribution centers from the edge to cloud

2:00pm2:30pm
Expo, Level 1, Expo Stage 2
Fulfillment and distribution centers are key to providing optimal customer service in a supply chain network and for ecommerce order delivery. PepsiCo is developing digital twins combined with computer vision applications to identify congestion areas ...
Karen Rhodes

Karen Rhodes

Distinguished Technologist US Retail, HPE
Hewlett Packard Enterprise

Innovate, iterate, grow: Redefining the omnichannel customer journey

2:00pm2:30pm
Expo, Level 3, Expo Stage 3
In today’s commerce landscape, omnichannel is not an option; it’s an imperative. Join leaders from BigCommerce, Feedonomics, and HOUZER as they discuss how to take advantage of the most current tools and technologies to uplevel your omnichannel strat ...
Sharon Gee

Sharon Gee

Senior Vice President of Sales & Partnerships
Feedonomics

Personalization at Scale: How Macy’s is driving customer experience transformation

2:00pm2:30pm
Expo, Level 3, Expo Stage 4
Macy's, the world-renowned department store, is transforming its customers’ experiences through hyper-personalized and connected journeys that drive profitable growth, brand love, and loyalty.  As an early adopter of digital transformation, Macy's ha ...

The future of retail and consumer goods productivity

2:00pm2:30pm
Expo, Level 3, Expo Stage 5
Salesforce and Slack are helping some of the world’s most successful retailers and consumer goods companies operate more productively. Join us for a conversation that will explore how leading brands and retailers are driving efficiency across multipl ...
Leo Griffin

Leo Griffin

VP, Global Head of Consumer Technology
Hanesbrands, Inc.
2:05pm2:30pm

Market Makers Part III: Lessons learned from top leaders impacting retail featuring Barnes and Noble CEO James Daunt

2:05pm2:30pm
Javits North, Level 5, SAP Theatre
The retail industry looks to individuals who hold significant influence on consumer preferences, trends, and purchasing decisions to learn from and understand their key attributes as “market makers." In this Main Stage session, the NRF features three ...
2:30pm3:00pm

From wild inspiration to beautiful creation: Drew Barrymore and Made By Gather CEO Shae Hong talk product innovation and accessible design

2:30pm3:00pm
Javits North, Level 5, SAP Theatre
Beautiful, launched in March 2021, combines elegant design, contemporary colors and modern silhouettes for high-performance appliances and cookware that look beautiful in everyone's kitchen. Beautiful was co-founded by actor, host and producer Drew B ...
Martine Reardon

Martine Reardon

CMO & EVP, Content and Retail Strategy
National Retail Federation
2:45pm3:15pm
2:45pm3:15pmExhibitor Big Ideas

ALDO Group’s AI journey: Inventory and fulfillment optimization with Fluent Order Management + AI

2:45pm3:15pm
Expo, Level 3, Expo Stage 3
ALDO Group, an international fashion footwear and accessories company, is at the forefront of the omnichannel approach to retail. To optimize their inventory management and fulfillment processes, ALDO Group decided to ship all their ecommerce orders ...
Marc Chretien

Marc Chretien

VP of Post-Purchase Operations & Business Analytics
ALDO Group

Blending virtual and real-world environments to enhance retail experiences

2:45pm3:15pm
Expo, Level 3, Expo Stage 5
In this presentation, Globant and Stanley Black & Decker will discuss how the strategic use of digital tools can enhance physical experiences for retailers and their customers. The presentation will detail how, through the implementation and appl ...

Customer data operations: The unsung hero to your future gen AI and personalization strategies

2:45pm3:15pm
Expo, Level 3, Expo Stage 4
Data quality isn’t as sexy as Generative AI, but if you don’t get the input right, then that magical-seeming output will be wrong. “Good Data” however, isn’t a static thing. For consumer brands like Brooks Running, it requires end-to-end management o ...
David Morton

David Morton

Director, Enterprise Data & Analytics
Brooks Running

Streamlining cross-team collaboration to unlock the hidden power of data

2:45pm3:15pm
Expo, Level 1, Expo Stage 2
Imagine what life would be like if more business data was in one place. What kind of insights would you gain from breaking down silos that segment data across dozens of different platforms? It might seem like wishful thinking, but greater data transp ...

What would you do if execution was guaranteed? Building a flexible, efficient, and resilient labor model

2:45pm3:15pm
Expo, Level 1, Expo Stage 1
The topic is an in-depth exploration of the challenges that retailers face based on changing customer and labor preferences. This session will explore the transformation many retailers are taking toward a flexible labor model to deliver financial and ...