Ian Kahn
Partner
PwC
Ian Kahn is a Partner, a member of the firm’s Advisory Leadership Team, and is responsible for the firm’s Commercial & Service Excellence (CSX) Platform, which helps clients transform how they engage with customers to grow revenue, increase margin and maximize the lifetime value of their customers. In these roles, Ian collaborates with senior executives to develop strategies, drive successful transformation programs, and create enterprise value.
Ian is a frequent keynote speaker and author on customer experience, strategic growth, and digital transformation. Ian also serves on the Board of Directors of the National Retail Federation, collaborating with CEOs on industry strategy.
Speaking in:
Monday Jan 12
3:00pm - 3:30pm
Javits North, Level 5
Saks Global’s vision for The Art of You: Transforming luxury shopping for the future
Luxury consumer expectations are only increasing, and as the world’s largest multi-brand luxury retailer, Saks Global is on a mission to redefine luxury shopping – anticipating luxury consumers’ desires at every turn. One year after Saks Global’s acquisition of Neiman Marcus Group, CEO Marc Metrick will join CNBC’s Sara Eisen to discuss how the company is bringing together the best of Saks Fifth Avenue, Neiman Marcus and Bergdorf Goodman to create new and better shopping experiences for the future. Metrick will share how the company is bringing its vision, The Art of You, to life by delivering what luxury consumers value most: inspiration, curation, convenience and seamless shopping experiences that are artfully curated to each individual. This keynote session offers insights into the strategies that will set a new standard for luxury shopping, harnessing the power of some of the world’s most iconic luxury retailers.