Featured Session

Sunday
January 15
10:30 am11:00 am
Javits North Level 4, Room 406, UST Stage

Brand and content creator collaborations can drive big results but authenticity must lie at the heart of the relationship. Finding the right partner with shared ideas, goals and expectations, but also able to meet key performance expectations is crucial. In this session we talk to Hollister and Forever 21 about their experiences of what makes a successful brand collaboration

Sunday
January 15
10:30 am11:00 am
Javits North Level 4, Room 404, Twilio Stage

Physical stores will stay relevant and become more strategic for retail organizations if they are no longer managed as points of sale. Stores are the most effective tool to acquire and engage customers. They have also been transformed into logistics, service, and experience hubs. Retail organizations need to shift from a product & operations focus into truly customer-centric business models that will demand new KPIs, and new ways to measure the contribution of the stores in attracting, retaining, and engaging more customers, increasing their lifetime value.

Sunday
January 15
10:30 am11:00 am
Javits North Level 4, Elastic Path Stage

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The 2023 NYC virtual store tour features the year’s most beautiful, captivating and innovative store openings. This presentation from Accenture and the Retail Design Institute will guide us through the city’s not-to-be-missed new stores--sparking creativity and fresh ideas. Join us as we see the latest retail design trends, technology and innovation in fashion, home, food and more.

Sunday
January 15
11:15 am11:45 am
Javits North Level 4, Room 406, UST Stage
More than ever, consumers are looking to shop with brands with purpose - those that share the values they aspire to and care about. To thrive, brands must stay in tune with their customers by acting in a way that is not only good for shareholders, but also good for the planet and for local communities too. In this session we speak to some of the pioneers of purposeful retail as they share their approach to conscious capitalism.
Sunday
January 15
1:15 pm1:45 pm
Javits North Level 4, Room 406, UST Stage

Retailers are reinventing how they recruit, train, motivate, and empower staff as new retail models emerge and staff roles change from being purely transactional to becoming relationship builders and brand ambassadors. In this session we speak to leading retailers about their approach to building and sustaining a dynamic frontline workforce.

Sunday
January 15
1:15 pm1:45 pm
Javits North Level 4, Room 404, Twilio Stage
Early metaverse platforms are already transforming how people interact and share experiences, offering new ways and immersive virtual spaces for engagement. Brands are embracing these digital spaces as a way to build communities and connect. In this session speakers from Tommy Hilfiger & NARS join Roblox, to discuss how they are driving brand positioning by investing in virtual stores, building ground-breaking immersive virtual experiences on the platform and co-creating with its community.
Sunday
January 15
1:15 pm1:45 pm
Javits North Level 4, Elastic Path Stage
What is the future of physical stores in an omnichannel age? It’s not about growth for growth’s sake. The retailers who are adding stores to their portfolio are focused on enhanced services, smart partnerships, and delivering on what’s trending in the media zeitgeist. In-store experiences in 2023 need to be engaging, entertaining and community centric. We’ll chat with a few retailers who are making bold moves and winning shopper loyalty.  
Sunday
January 15
2:00 pm2:30 pm
Javits North Level 4, Elastic Path Stage
A challenging goal for any retailer, increasing speed, efficiency and sustainability while reducing cost, time and waste remains elusive for many smaller enterprises. President, Quiet Platforms (a wholly-owned subsidiary of AEO, Inc.) Shekar Natarjan, will share his insights about creating an open-source supply chain platform to help simplify retailers’ logistics and delivery networks.
Sunday
January 15
2:00 pm2:30 pm
Javits North Level 4, Room 406, UST Stage
What can retailers expect as Gen Z passes the baton to Gen A?  New generations prove more difficult to define than older ones. Inconsistencies, anomalies, and contradictions abound in a worldview that must reconcile physical and digital, local and global, commercial and social. Boxing and bowing an understanding of the incoming consumer requires flexibility and creativity. Learn how to navigate this emerging young cohort from experts who are already leading the charge. 
Sunday
January 15
2:00 pm2:30 pm
Javits North Level 4, Room 404, Twilio Stage
Over the past two years, grocery retailers have had to reassess and adapt nearly every facet of their operations. Changes to the grocery landscape will continue, shaped by both macroeconomic factors (such as supply chain challenges and inflation) and mercurial customer preferences. The emergence of new challenges will force grocery retailers to adapt their strategies and operations.
Monday
January 16
10:30 am11:00 am
Javits North Level 4, Elastic Path Stage

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From the rise of the polycrisis era to decentralized social media, Future Drivers 2025 is fresh research identifying five of the most important global driving forces that will shape the macroeconomic and business landscape in 2025. Join us as WGSN’s Andrea Bell provides key information and strategies that you can implement today to help secure your success in the near future.

Monday
January 16
10:30 am11:00 am
Javits North Level 4, Room 406, UST Stage
The luxury resale economy is booming; growth is reported to be 11X faster than traditional retail and many retailers are angling for a share of the pie. Still, exciting opportunities come with great responsibility. Sourcing can be clunky and authenticity is imperative. Choosing partners that know the ropes is critical to success. We’ll talk with the wizards behind the curtain of luxury resale and learn the ins and outs of building a successful marketplace.  
Monday
January 16
10:30 am11:00 am
Javits North Level 4, Room 404, Twilio Stage

Luxury fashion platform FARFETCH has been at the forefront of e-commerce connecting creators, curators and consumers globally. Today FARFETCH connects consumers in more than 190 countries with 1,400-plus luxury sellers. In this session, Kelly Kowal, Chief Platform Officer at FARFETCH, will be joined by brand partner Harrods, to discuss the challenges and lessons learned in building a successful international business model and how to keep up with the demands of today’s customer through innovation and personalization.

Monday
January 16
11:15 am11:45 am
Javits North Level 4, Room 404, Twilio Stage
Retail media is disrupting the digital advertising industry and creating new high-margin revenue streams for retailers. The opportunity behind this fast-growing $40 billion US market is significant, with brands eager to capitalize on retailer first-party data to reach shoppers with relevant advertising experiences. In this session with retail media leaders, we examine how retail media networks are evolving to meet consumers shopping behaviors wherever they are, whether that be in-store or online.
Monday
January 16
11:15 am11:45 am
Javits North Level 4, Room 406, UST Stage
Drones have been the outlier in retailers’ quest to solve last mile delivery. Bogged down by Federal regulations and the hurdle of shifting consumer behavior, they’ve been slow to get off the ground. Not anymore. An ever-increasing number of retailers are adding drones to their portfolio of last mile options and shoppers are on board. 
Monday
January 16
1:15 pm1:45 pm
Javits North Level 4, Room 404, Twilio Stage
In a world where consumers are becoming increasingly digitally savvy, experimental and having higher expectations for their retail experiences, luxury brands are constantly thinking of new ways to impress customers. In China, e-commerce innovation is key to attracting consumers, especially the millions participating in annual holiday shopping events. Luxury brands are now at the forefront of courting these digitally savvy consumers.
Monday
January 16
1:15 pm1:45 pm
Javits North Level 4, Elastic Path Stage
Organized retail crime (ORC) is a growing threat to retailers of all sizes, is imperiling employee and customer safety, and is hurting companies’ financial performance. This session will highlight how ORC threats are evolving, how law enforcement and retailers can work together more effectively on ORC investigations, and what NRF is doing to support legislation and industry initiatives that will help to counter ORC.
Monday
January 16
1:15 pm1:45 pm
Javits North Level 4, Room 406, UST Stage
What are the rules for survival in the quick serve restaurant arena? Here’s a hint: rules are overrated! Operators are rethinking everything from menus to media and from data analytics to who’s manning the deep fryer. Expect our panel of experts to provide plenty of new ideas to chew on … pun intended.
Monday
January 16
2:00 pm2:30 pm
Javits North Level 4, Room 404, Twilio Stage
More and more brands now recognise the value of going direct to consumer across borders rather than through marketplaces and other intermediaries. D2C not only cuts transaction and fulfillment costs, but enables brands to communicate directly with customers to deliver rich experiences and build relationships for long-term returns.
Monday
January 16
2:00 pm2:30 pm
Javits North Level 4, Room 406, UST Stage
In 2022, the world has faced significant challenges that have continued to disrupt the retail industry. We have seen inflation, war, the pandemic, climate change, supply chain challenges, changing government policies, and even increased talk about deglobalization. In this presentation, Dr. Ira Kalish, Deloitte’s Chief Global Economist, will discuss these issues as he offers his view on continued evolution and what retailers can expect in 2023 and beyond.  
Tuesday
January 17
10:30 am11:00 am
Javits North Level 4, Room 404, Twilio Stage
Superbrands are able to depend on fiercely loyal customers, even when those customers have access to competing brands. Find out how to be the dominant player in your market through research, innovation and recognition to build long-term loyalty and trust. Authentic is the platform behind a portfolio of more than 50 iconic and world-renowned brands including Reebok, Spyder, Nautica, Juicy Couture, Eddie Bauer, Brooks Brothers, Judith Leiber, Elvis Presley, Shaquille O’Neal, David Beckham, Marilyn Monroe, Muhammad Ali and Sports Illustrated.
Tuesday
January 17
10:30 am11:00 am
Javits North Level 4, Room 406, UST Stage
Artificial intelligence and augmented reality are transforming the consumer shopping experience through seamless and omnichannel experiences. Using technology to offer interactive, immersive and sustainable solutions, retailers and brands are solving consumer pain points and firming up loyalty and sales. Hear how it’s working and learn how the technology in play today is just a foundation to build on.
Tuesday
January 17
11:15 am11:45 am
Javits North Level 4, Room 406, UST Stage
Consumers are not just picky about food. They’re more discriminating about the store and the shopping experience. Retailers and brands are investing in food and beverage with an eye toward better serving shoppers’ needs on multiple levels - from expanded snack offerings to elevated private label brands that are anything but generic. And, all the while, they’re prioritizing fulfillment options and technology. Join this can’t-miss discussion on reinventing grocery.     
Tuesday
January 17
11:15 am11:45 am
Javits North Level 4, Room 404, Twilio Stage
Levi’s and L’Oréal are widely recognized as corporate sustainability leaders. In this session, company executives will discuss how transparency around their sustainable business efforts has become a driving force in their corporate strategies. Transparency breeds accountability and authentic sustainable strategies are increasingly proving to be a key differentiator for conscious consumers. 
Tuesday
January 17
1:15 pm1:45 pm
Javits North Level 4, Room 406, UST Stage
Woolworths Group, Australia and New Zealand’s largest retailer, has navigated multiple challenges over recent years including the pandemic, natural disasters and major supply chain disruptions. How did they do it? The answer lies in this retailer’s culture of innovation built on their purpose  of “creating better experiences together for a better tomorrow.”  Underpinning it all is data management and advanced analytics. Hear how technology is playing a crucial role in how Woolworths Group is reimagining the future of retail.
Tuesday
January 17
1:15 pm1:45 pm
Javits North Level 4, Room 404, Twilio Stage

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Get a first look at the top consumer trends with the biggest implications for retailers and brands. In this session, retail expert Michelle Evans reveals the latest insights from Euromonitor’s annual global consumer trends report. She examines the behaviors and motivations that will drive shopping habits next year so you can meet new demands.

Tuesday
January 17
1:15 pm1:45 pm
Javits North Level 4, Elastic Path Stage

In a time when we are told to “go to where the consumer is”  retailers and brands are challenged to keep up with the consumer – they keep moving (and hiding!). These giants of Connecting with Consumers unequivocally know where they are and even know where they are going, including Web 3.0. So what does that mean for brands and retailers? Well, it’s time to close the loop and connect the dots between industries and explore communities and experiences.

Tuesday
January 17
2:00 pm2:30 pm
Javits North Level 4, Room 406, UST Stage
Given the recent ‘macro upside down economy’ that has fundamentally shifted as well as the resetting from a pandemic, shoppers continue to show resilience while retailers are laser-focused on keeping shoppers’ loyalty. Join us to further understand how the retail landscape will unfold in 2023 and what to expect as the future of commerce evolves.
Tuesday
January 17
2:00 pm2:30 pm
Javits North Level 4, Room 404, Twilio Stage
Great jobs that underpin even greater careers are the lifeblood of successful retail. In this session leading brands talk about how they champion education, training and collaboration to drive outstanding performance and stellar progression.
Tuesday
January 17
2:00 pm2:30 pm
Javits North Level 4, Elastic Path Stage
Returns have created a massive headache for retail companies across multiple verticals.  In 2021 the average retailer saw $166 million in returns for every $1 billion in sales, according to NRF.  With rising shipping and labor costs making the returns process more expensive than ever before, companies are exploring a myriad of strategies – including walking away from free online returns. Join us for a discussion of how companies are handling the issue and explore the struggles they are dealing with.