Featured Session

Sunday
January 14
10:30 am11:00 am
Punch your ticket for a guided tour of the latest new stores to open in New York courtesy of Accenture. You can expect a visual treasure trove of new and reimagined customer journeys, and insights on what today’s shoppers look for – and expect, from retail stores.
Sunday
January 14
10:30 am11:00 am
Learn how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer. This session offers takeaways on how to overcome barriers, challenge the status quo, guidance on leadership and adopting technology solutions to empower the organization.
Sunday
January 14
11:20 am11:50 am
Retailers, marketplaces and ecosystems are exploiting valuable first party data in new ways to generate whole new income streams for themselves and vendors. Content, Media and Retail have now converged to create a new service to sellers that is predicted in the next few years to beat mainstream ad spend. How are retailers waking up to the exciting opportunities afforded by live commerce, social commerce and social media.
Sunday
January 14
11:20 am11:50 am

Retailers are entering a new phase of technological innovation — with artificial intelligence and machine learning at its core. AI has emerged as the most effective way for retailers to turn data into value. In this session learn how Walmart is using AI to drive growth and competitive advantage across the business.

Sunday
January 14
11:20 am11:50 am

The industry cohort most focused on financial health will discuss how they are rallying teams around goals for profitability, and a renewed focus on the retail fundamentals and strategies with a successful track record. In addition, these senior leaders will ​speak to: balancing short and long-term growth priorities, ​the CFO's take on AI, innovation and technology being green-lit for testing, ESG (given new financial reporting requirements from the SEC), and the evolving role of the CFO – increasingly at the forefront of business strategy.

Sunday
January 14
12:10 pm12:40 pm

It’s mainstream in China – projected to bring in $647 billion this year, and we’ve talked about the broader global adoption of livestream shopping for years. With social shopping playing an increasingly larger role in commerce, is 2024 the year live shopping will take off? A group of live shopping experts will discuss different approaches their brands are taking with live shopping – and why they’re investing in the channel. Leave this session with practical insights including:

Sunday
January 14
12:10 pm12:40 pm
How brands serve and engage with their communities is now a measure of true worth, valued by customers, employees, shareholders and other stakeholders alike. For Adidas, the customer and the communities they thrive in are at the heart of everything it does. In this session Jason Crawford, Vice President of digital growth at Hype, Adidas, discusses how transparency and authenticity are core to pushing the boundaries that will elevate the customer experience across sport, lifestyle and fashion communities.
Sunday
January 14
1:00 pm1:30 pm
Join Stripe and URBN to discuss the journey enterprises are taking to navigate the great transition towards making unified commerce not just an option, but a core part of their business model. Discover how much progress is being made in different sectors to shift commerce online to build truly digital business models, and learn about the role startups and emerging technologies, such as AI, are playing to drive innovation.
Monday
January 15
10:30 am11:00 am

Step into the world of cutting-edge retail as we explore retail innovation from around the globe. Discover, learn and get inspired by groundbreaking strategies, business models, technologies and concepts that are reshaping the retail landscape, from seamless online-to-offline experiences to immersive store designs and transformative customer engagement.

Monday
January 15
10:30 am11:00 am

There was a time not too long ago when, if you wanted something, you went to a store. You pretty much had to. Now, after the Supernova explosion of methods to buy merchandise that make shopping easier and more convenient, you may find yourself asking, what’s the value of having physical stores? Retailers that struggle the most keeping up with modern changes also seem to be having the most trouble with this question. Given the current plethora of easy ways to get goods to your doorstep fast, falling behind is certainly understandable but unquestionably risky.

Monday
January 15
10:30 am11:00 am
Retail media's first era was dominated by search ads on Amazon, but as digital advertising's third big wave evolves up the funnel and into the physical store, omnichannel RMNs are now scaling large ad businesses. In this session with retail media leaders, we examine how large retail footprints and vast troves of in-store purchase data are helping RMNs tap the full potential of physical stores as the next major media channel.
Monday
January 15
11:20 am11:50 am
Through the lens of the consumer, shopping is expected to be a seamless experience. Yet, for many retailers, the flexibility, consistency, and increased personalization of a true omnichannel experience remains unachieved.  And, as younger generations mature into big spenders, the influence of social commerce on advertising and direct purchases will, no doubt, test the effectiveness of retailer’s digital dexterity.
Monday
January 15
11:20 am11:50 am
Will inflation continue to decline? Will the economy continue to grow?  Will the job market remain tight? Will fraught relations between China and the US lead to major supply chain changes? And what will it all mean for consumers and retailers? Join Ira Kalish as he navigates the headwinds and tailwinds facing retail businesses. 
Monday
January 15
11:20 am11:50 am
Confident and changeable, Gen Z are demanding that brands communicate with them on their own terms. Brands that understand how to reach this valuable, yet challenging customer cohort are building digital strategies to stay agile in a dynamic landscape. In this session learn from leading brands the strategies driving digital initiatives, how they measure success and remain at the forefront of innovation.
Monday
January 15
12:10 pm12:40 pm
The analogue world is behind us. Only advanced tech can solve the retail challenges and turn the tide on stagnating productivity. Discover what impacts this will have on physical retail, e-commerce and sustainability, as well as consumer’s shopping behaviors. This session with futurist and trends expert, Kate Ancketil, will posit optimism for the tech-enabled future.
Monday
January 15
12:10 pm12:40 pm
The last few years have been a roller coaster ride as retail companies scrambled to serve shoppers who shifted their buying patterns from physical to digital and tweaked assortments to align with consumer’s changing mindset. As the world moves back on its axis, retailers are doing the same - returning to customer service, inventory management, merchandising and pricing strategy fundamentals. Hear from two retailers who are committed to moving forward with a firm grasp on the principles that anchor success.
Monday
January 15
12:10 pm12:40 pm
Generative AI is all the rage now but retail success is grounded in using all components of the tech stack to understand what’s happening upstream and downstream, how to allocate marketing spend for the strongest connections and what are the drivers of customer lifetime value. 
Monday
January 15
1:00 pm1:30 pm
A dive deep into the transformative operations of AutoZone and PetSmart - companies that have successfully revamped the frontline experience for over 150,000 employees. Join visionary executives from both enterprises as they outline the pressing challenges that prompted change and the remarkable journeys to find groundbreaking solutions. From pinpointing urgent issues to strategizing and executing sustainable solutions, learn firsthand the strategies employed to breathe new life into their operations.
Tuesday
January 16
10:30 am11:00 am
Stories of resilience and determination are powerful reminders that businesses often have to overcome obstacles and chart a new course in the quest to win back shoppers' hearts and wallets. Join us as two retailers share their unique journeys from setbacks to success on the road to brand and business reinvention.
Tuesday
January 16
10:30 am11:00 am

Shifting spending patterns and global events are causing consumers to reprioritize their lives – from how they shop to how they experience life. Customers expect more than ever from brands, and brands need more ways to attract them. We’ll discuss how to help future proof connections to shoppers that have long lasting implications.

Tuesday
January 16
10:30 am11:00 am

COVID? Recession? Consumers desire luxury labels more than ever, and brands have a unique challenge to maintain relevancy and customer loyalty as people allocate their dollars differently given economic circumstances. Join leaders from notable luxury brands for a discussion around lessons learned in 2023 and themes that are top of mind for 2024 that will be relevant for all retailers, including:

Tuesday
January 16
11:20 am11:50 am
In this session we will identify strategies to future-proof retail businesses, examining the global drivers that are shaping macroeconomic and business landscapes, as well as exploring the forces that will influence society, technology, the environment, politics, industry and creativity.
Tuesday
January 16
11:20 am11:50 am
In this session, Vogue Business Head of Advisory Anusha Couttigane will share insights from the latest Vogue Business Index, a bi-annual study of the top 60 global luxury brands, driven by consumer research across 11 markets. Luxury remains extremely resilient, in spite of prevailing economic challenges, but some territories present specific social, economic and cultural trends that directly impact both consumer attitudes and behavior. This presentation will look at how these key shifts are manifesting across global markets. 
Tuesday
January 16
11:20 am11:50 am
How do retailers unify multiple channels in ways that create a compelling, consistent and personalized experience for their customers? And at the same time, how does their unified commerce strategy deliver both profit and growth? Hear from our panel of retail leaders to understand the elements common to every successful omnichannel business, as the route to building or reinforcing your own roadmap. What are the cultural, organizational and technological barriers to success and how have our leaders overcome them?
Tuesday
January 16
11:20 am11:50 am

CEOs today have a responsibility to turn a profit and do good. Businesses have the power to create positive change in the world. This is easier said than done when margins are tight and profitability is hard-earned. Join the Fortune Media team, and a CEO who’s been recognized on its Most Powerful Women list, in conversation around balancing stakeholder expectations with corporate social responsibility.

Tuesday
January 16
11:20 am11:50 am

Shein and Temu have been two of the most successful US consumer brand launches in recent history. Both share some common tactics as well as some distinctive differences. This session will provide an overview of their success and the tactics they used to achieve that success. With a focus on what existing brands can learn to apply to their own marketing efforts. You’ll leave with a better understanding of one of the most significant evolutions of the US market, and specific strategies you can employee to accelerate growth of your own brands.

Tuesday
January 16
11:20 am11:50 am
Learn what drives brand influence and see which retailers from countries right across the world have the most influence as we reveal the 2024 retail top lists. David Roth, CEO of The Store WPP, will show how brand influence helps convince consumers to buy from a brand, stay loyal to it and potentially pay a premium for it – all vital, particularly now, when consumers are scrutinizing what they spend like never before. Brand Influence leads to changes in the way consumers behave, which supercharges the business's bottom line.