Featured Session

Sunday
January 16
10:30 am11:00 am
Javits North, Level 4, Room 406, Riskified Stage

It is estimated that the Chinese should account for 50% of worldwide luxury purchases by 2025. Luxury brands are seizing the opportunity to tap into this market. In this session, Hilary Milnes from Vogue Business will talk with Rodrigo Bazan, CEO of pioneering fashion brand Thom Browne and Christina Fontana of Alibaba, sharing insight into how they are partnering to design unforgettable and elevated luxury shopping experiences.

Sunday
January 16
10:30 am11:00 am
Javits North, Level 4, Room 404, StarWind Stage

Join this educational discussion from retail sustainability experts as they reveal the most effective ways to achieve sustainability goals. Hear how companies have launched successful initiatives as they share ah-ha moments, what worked and what didn't, who should be at the table for these discussions and how to best work with vendors. The lessons these experts are generously sharing will save you time and money, while demonstrating to customers that your organization cares about climate change and related environmental issues.

Sunday
January 16
10:30 am11:00 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

The global supply chain has been disrupted from end-to-end. Demand for consumer goods and materials has outpaced the available supply of everything (equipment, labor, space, etc.) needed to produce and transport these goods through the system. Join Ryan Petersen, founder and CEO of global logistics platform Flexport,  and NRF’s VP of Supply Chain Jon Gold for a candid discussion of supply chain solutions to solve the current crisis and build more resiliency into the system to help prevent the next one. Expect practical advice and forward-looking ideas as Ryan and Jon address the supply chain's most burning question: what's next?

Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 409, Twilio Stage

It is time we rethink the ways in which corporations build a startup acquisition pipeline. The pain points in current models have left corporations unable to source optimally due to internal constraints and leave startups pinched due to unrealistic contractual terms. In this session we break apart the old model and offer a new perspective for corporations to think about and approach innovation in a way that is a win-win.

Session in collaboration with:

Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 406, Riskified Stage

Victoria’s Secretshows how controlling their own data has enabled them to better understand and serve customers globally. In this session Brendan Witcher, Principal Analyst at Forrester talks to Ish Patel, Chief Digital Officer, Victoria's Secret and Patrick Bousquet-Chavanne, CEO Americas, esw, about the imperatives driving brands to take a DTC global approach.
The session will explore how to break through the complexity of delivering great, consistent customer experiences internationally, from demand generation to customer retention, and every step between – merchandising, localization, checkout, payments, delivery and returns, to ensure that the beautiful brand promise made up front is delivered efficiently and authentically, regardless of where the shopper is located around the world.

Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

Customers return more than $1 trillion in merchandise annually. …And then what happens?  Join us as the experts explore returns management across the spectrum, including the challenges of handling product that is pushed back through the supply chain and how reverse logistics is emerging as the cornerstone of the circular economy.

Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

GDR Creative Intelligence CEO, Kate Ancketill will deliver inspirational insights from the world’s most resilient retailers. Analyzing the common factors behind these successful business models, Kate will share GDR's predictions of where we’re headed over the coming years.

Sunday
January 16
12:00 pm12:30 pm
Javits North, Level 4, Room 409, Twilio Stage
With less than 2% of all monies raised by founders in 2021 going to Black and Brown founders, the road to an inclusive, diverse and equitable startup community seems long, but does it have to be? From fundraising, to corporate introductions, to term sheets, and everything in between, we take a look at new approaches to sourcing, funding and acquisitions to level out the playing field—from experts who know these worlds best—a VC and a founder. 

Session in collaboration with:

Sunday
January 16
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage

Please note: Members of the media may take notes but may not record audio or video in this session.

Shopper preferences are constantly evolving - from expectations around shopping and fulfillment to personalization and DE&I initiatives. Join Kantar's Rachel Dalton and The Walt Disney Company's Stephanie Young as they explore the opportunities to better engage shoppers and drive loyalty globally through elevated experiences, story-driven moments and new platforms and ecosystems.

Sunday
January 16
12:00 pm12:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
Omnichannel fulfillment, last-mile delivery and supply chain visibility are top-of-mind challenges for retailers searching for new ways to build and maintain brand loyalty. Join FarEye and Tonal as they discuss tech-driven solutions to today’s challenges of delivering big & bulky retail goods in a market that is increasingly moving online.
Sunday
January 16
2:00 pm2:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
Supply chain disruption and port congestion was all over the news in 2021. At the center of it all are America’s ports who have been managing more cargo than ever before. Hear from the Port of New York and New Jersey about how they are weathering the increased cargo volumes while managing other key priorities such as sustainability.
Sunday
January 16
2:00 pm2:30 pm
Javits North, Level 4, Room 409, Twilio Stage

The food industry has been experiencing a dramatic transformation. Communities are not just relying on supermarkets to secure their food. Today, innovators are reinventing how shoppers purchase and secure fresh groceries and ready-made meals through new distribution channels and direct-to-consumer models. In this session two startups at the forefront of this transformation explore these topics and other cutting edge technologies set to dominate the industry in the years to come.

Sunday
January 16
2:00 pm2:30 pm
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

New York City hosts the opening of many incredible new retail environments each year, and despite global challenges 2020 and 2021 were no exception. Please join the Retail Design Institute’s Cynthia Hirsch Ortiz as she presents some exceptional experiences and enhanced features on a curated, virtual tour of store openings over the last two years. We seek to inspire each of you to physically visit these “must see" spaces as you walk the city of New York.  

Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 409, Twilio Stage
The slidedeck presentation is now available on slideshare. View now. 

Well-known business ecosystems like Alibaba have transformed the Chinese retail landscape. Integrating physical and digital retailing, payments, financial services, marketplaces, media and entertainment, these tightly connected technology platforms are spawning new retail business models that are built on expansive consumer insights. In addition, emerging ecosystems, like Mercado Libre, promise to reshape retail businesses amid competition among established and new platforms.

Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 406, Riskified Stage
The future of supply chain and sustainability has its roots in on-demand manufacturing. Early forays into the space have allowed brands to reduce product inventory, sharpen their agility to meet consumers ever- shifting desires, deliver product in as little as two weeks and work toward eliminating the need for markdowns. Join us as two on-demand pioneers discuss how they're capitalizing on this trend and how it could scale in the years ahead.
Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

Facebook reported a 35 percent increase in the third quarter over the previous year. Meanwhile retailers continue to struggle to understand the real value of social media marketing, and spend more—just to maintain their position. Find out why organizations lack the fundamentals of customer engagement and what they should do differently to utilize data to ignite digital strategies that drive profitability by winning over the customer.

Monday
January 17
10:30 am11:00 am
Javits North, Level 4, Room 409, Twilio Stage
Gen Z comprises an impressive 40% of the total US consumer. It's a group that's informed, values-driven and hyper connected. Brands can't afford to overlook this influential consumer. In this session, we explore how emerging it brands are captivating Gen Z and the ways they're staying connected.

Session in collaboration with:

Monday
January 17
10:30 am11:00 am
Javits North, Level 4, Room 406, Riskified Stage
The slidedeck presentation is now available on slideshare. View now.

Five to ten years of online growth in only months, evolving supply chain challenges, and new unprecedented headwinds such as labor shortages - the COVID-19 pandemic has fundamentally changed the grocery landscape. During this session, Sajal Kohli, Global Lead for McKinsey’s Retail and Consumer Packaged Goods Practice, will identify trends in the grocery space and opportunities for grocers to win a higher share of stomach and compete effectively in the future.

Monday
January 17
10:30 am11:00 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

One of the biggest challenges in the supply chain for retailers and cargo owners has been the ocean environment and how ocean carriers have been adhering and delivering on their contracts. As rates and fees have skyrocketed, what can retailers do to protect themselves? Hear from experts about what to expect in the future of ocean contracting and what retailers can do to protect themselves.

Monday
January 17
11:15 am11:45 am
Javits North, Level 4, Room 406, Riskified Stage
Ecommerce has soared to close to 50 percent of sales in the past 18 months. Where will it land in 2022 and beyond? Does that matter? Probably not. Compressed timeframes are the new reality: during the short span of a few months, consumers' behavior fundamentally shifted. Retailers are now forced to think less about the "experience" and more about how to get consumers to transact. Direct-to-consumer and pure ecommerce players are now forced to think about not just getting consumers to buy, but how to build a better shopping experience. Digital expert and one of North America’s leading visionaries, Mitch Joel will share how to rethink consumers' commonly held beliefs about what works in commerce today, and how to decode the future by seeing what's coming next. Hear Mitch fill in the gaps and help build your business today for tomorrow.
Monday
January 17
11:15 am11:45 am
Javits North, Level 4, Room 404, StarWind Stage
While some scratch their heads unsure of what to make of emerging technologies like Metaverse or NFT’s, Estee Launder is embracing both. Convinced that consumers are ready to step into this tech revolution, this venerable international makeup brand has established a presence in the metaverse and recently launched three editions of a non-fungible token, called MetaOptimist.  Join us for a discussion of what’s working and what’s next.
Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

Reining in supply chain challenges is akin to herding cats. Still, retailers are finding the infrastructure investments that prioritize organizational agility and outcomes are delivering plenty of bang for the buck. As companies reimagine fulfillment they’re overhauling warehouses and DC’s with an eye toward improved order fulfillment cycles, increased storage and throughput, and new age robotics that speed processes and lift efficiencies. Join us for a discussion that will span fulfillment technology, predictive AI, and goods-to-person processes and how these upgrades are making companies better aligned to serve changing consumers.

Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage
The slide deck presentation is now available on slideshare. View now

Let's cut through the hype and dive deep into how the Metaverse will change the way people shop, live and communicate. WGSN has been tracking this third space since 2018 and will give critical analysis on how to drive conversions, embed brand awareness and explore how retailers can navigate these new digital waters.
Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 409, Twilio Stage
If Whole Foods and 7-Eleven had a family it would look like the latest crop of convenience stores. Healthy prepared foods and good-for-you snacks are just part of the makeover underway as a new crop of players challenge the norm with a reimagined product offering and a side of technology. It's official: convenience now has a conscience and consumers are embracing the changes, including everything to kombucha to coffee bars and craft beers.  
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 404, StarWind Stage
Planning assortments with last year's sales data, this year's market interpretation and the upcoming trend forecast can be daunting enough.  With so many data points to consider, retailers are finding that artificial intelligence can be a path to making smarter and faster decisions, minimizing out-of-stocks and overstocks and decreasing markdowns, leading to improvements in customer satisfaction. Join us to learn how retailers are maximizing opportunities while remaining responsive and agile.
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 409, Twilio Stage

Chief Global Economist Ira Kalish will explore the economic factors weighing on the 2022 economy, how these influences are reshaping consumers’ shopping behavior, and what lies ahead for retailers in an altered world. Ira will share preview highlights from the 25th edition of Global Powers of Retailing, which looks at the 250 largest retailers around the world and how leading retailers successfully pivoted during the pandemic.

Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 406, Riskified Stage
As technology's role gains importance in retailers' strategic planning, the IT department's leadership has evolved to include a more active role in operational governance and corporate strategy. This panel of top IT leaders will explore shifting responsibilities, achieving greater influence in company operations and strategy, and reshaping the importance of technology's role across the organization. 
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

The future of ecommerce is fast. How fast?  How about between 20 minutes and two hours. The pandemic has accelerated a shift in consumers’ expectations of immediacy to the point where many now view two-day delivery as unacceptably slow. Enter Ohi, a next generation instant commerce platform that is working with DTC brands to improve the post-purchase experience and increase conversion rates and repeat purchases. What is the ROI of instant commerce, and will the trend stick?

Monday
January 17
2:45 pm3:15 pm
Javits North, Level 4, Room 409, Twilio Stage
Join Guild Education Co-Founder and CEO Rachel Carlson and Macy's SVP HR John Patterson as the two discuss why investing in employee education is so important, the benefits to the team and business, and the impact on the employee experience – from candidate to seasoned team member.
Monday
January 17
2:45 pm3:15 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
Embracing the circular economy will increasingly become table stakes for many brands and retailers. It's no surprise that small and large brands alike are critically examining and challenging all stages of a product's lifecycle, from design to manufacturing, distribution and retail.
Tuesday
January 18
10:30 am11:00 am
Javits North, Level 4, Room 404, StarWind Stage

The slide deck presentation is now available on slideshare. View now

Physical retail has been blown into a thousand methodologies by the convergence of accelerated technologies and the underestimated effect of the Work-from-Home phenomenon. WD asked thousands of consumers across the spectrum to divulge their new preferences; where they will shop, how they will shop, and what version of physical shopping is most attractive to them given the fluid state of retail. Lee Peterson, EVP of Thought Leadership at WD, will explore current research results and recommend actions from these and other studies done during the last two years.

Tuesday
January 18
10:30 am11:00 am
Javits North, Level 4, Room 406, Riskified Stage

The slide deck presentation is now available on slideshare. View now

Jason Sigala Director of Events & Experiences The Avon Company and Brian Beitler CMO of QVC US and HSN will be sharing insight with Deborah Weinswig at Coresight Research into how they are embracing the latest innovations in livestream commerce to help transform the shopping experience, by blending entertainment with instant purchasing.

Tuesday
January 18
10:30 am11:00 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

A leading global research and leadership firm envisions a future where autonomous vehicles and drones will deliver about 80 percent of all items. If you're wondering who's driving future deliveries or if emerging technologies will fly, join these next-gen thinkers for an eye-opening dialogue on the direction the retail supply chain's last mile is headed. 

Tuesday
January 18
11:15 am11:45 am
Javits North, Level 4, Room 406, Riskified Stage
The slide deck presentation is now available on slideshare. View now.

As the focus on Chinese shopping festivals like Singles Day and 618 continues to intensify, how can international brands develop strategies around these local milestones to capitalize on their potential? In this session, Harlan Bratcher from JD.com will be joined by Nick Woodhouse from Authentic Brands Group to discuss the planning involved in creating successful festival campaigns.
Tuesday
January 18
11:15 am11:45 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
The slide deck presentation is now available on slideshare. View now.

The pivot to e-commerce sparked by the pandemic accelerated online sales. It also brought an ugly reoccurring issue to the forefront: the proliferation of counterfeit and gray-market goods. What's the difference between the two? Why are counterfeit and gray market goods the bane of brands and retailers? These fakes give rise to customer distrust, the erosion of brand identity and integrity, and the loss of sales and margins. Join us for a discussion on best practices intended to tackle unauthorized sales channels and protect brands and margins.
Tuesday
January 18
11:15 am11:45 am
Javits North, Level 4, Room 409, Twilio Stage
One of the apparel industry's main challenges is the issue of meeting customer expectations on fit and sizing accuracy in their online and in-store shopping journeys. Returns make up nearly 50% of fashion purchases today and the sky-high return rates are costing companies millions. In this session we explore the technologies bringing solutions forward and what they could mean for brands now and the years ahead. 

Session in collaboration with:

Tuesday
January 18
12:00 pm12:30 pm
Javits North, Level 4, Room 409, Twilio Stage
Consumers today are shopping and paying differently, with the adoption of alternative payment solutions–including Buy Now Pay Later (BNPL)–skyrocketing to reach over 45 million US consumers ages 14+ in 2021. But the opportunity for retailers embracing innovative payment options doesn’t end at checkout.
Tuesday
January 18
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage

One of the most coveted marketing buzzwords is ‘community’. Brands that have managed to create a community of loyal followers who not only buy their products, but act as ambassadors – even evangelists –  have a distinct edge over competitors. How do brands balance content, community and commerce to flourish?

Tuesday
January 18
12:00 pm12:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
The slide deck presentation is now available on slideshare. View now.

Supply chain issues have captured headlines for all the wrong reasons. Experts from Bain & Company will sort out the pressures facing supply chain executives; strategies to address disruptions; how stresses will impact profitability; and what the future holds for agile supply chains. Join us for this eye-opening deep dive into the facts, figures and future of all things supply chain.