Expo Pass

Saturday
January 15
6:00 pm7:30 pm
Javits, River Pavilion, Level 4
Celebrate the start of Retail's Big Show with our Opening Party.
Sunday
January 16
10:00 am5:00 pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

Sunday
January 16
10:00 am5:00 pm
Expo, Level 1
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.
Sunday
January 16
10:00 am5:00 pm
Expo, Level 1
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail. Get in on the ground floor with forward-thinking innovators that accelerate your business forward.
Sunday
January 16
10:00 am4:30 pm
Special Events Hall, Level 1
The FQ Equality Lounge is powered by the Female Quotient, an organization that creates experiential pop-ups at global conferences, corporations and college campuses where people of all races, genders and backgrounds can unite to activate change together.

In partnership with:

Sunday
January 16
10:15 am10:45 am
Expo, Level 3, Expo Stage 3
Fast ROI is top-of-mind for every retailer searching for an advanced analytics solution. To recoup the investment quickly, retailers need a solution that can automate data analysis, task assignment and action verification. Join Rob LaCommare, VP of Asset Protection at Big Lots, for a look at how prescriptive analytics is helping him and his team generate real value across their organization by automatically assigning the right corrective actions to the individuals best able to address each opportunity in real time.
Sunday
January 16
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
In a time of supply chain constraints and labor challenges, how does a retailer incorporate flexibility into long term planning to overcome inevitable obstacles and successfully deliver on their promise to customers at peak? During this session, Gymshark will discuss their North American fulfillment strategy and how the company's agile approach allows them to quickly adapt to changing circumstances and get fit for peak and beyond.
Sunday
January 16
10:30 am11:00 am
Special Events Hall, Level 1, FQ Equality Lounge
Traditionally feminine qualities have long been undervalued in the workplace — but those are the traits the workforce seeks in today's leadership. In fact, 72% of people believe we need a new definition of “leader” in today’s world, according to a recent study conducted by The Female Quotient and Deloitte. In this discussion, we explore why feminine strengths are taking center stage in today's business world.
Sunday
January 16
11:00 am11:30 am
Expo, Level 1, Expo Stage 1

Do you only think of points and coupons when you hear the words loyalty program? If so, you’re missing out on a whole world of opportunities that live past the check-out counter. These retailers are in the know. 

Join Brierley, the loyalty experts, in conversation with Bal Harbour Shops, Thriftbooks, and European Wax Center as they discuss how they have leveraged cutting-edge strategies that dramatically improved their companies' customer loyalty and their bottom line.

Sunday
January 16
11:00 am11:30 am
Expo, Level 1, Expo Stage 2
A 2020 study by the AnitaB.org Institute found that women make up 28.8% of the tech workforce. At this pace it could take more than 10 more years for women to gain equal representation in the tech industry. Meet the women of Cisco Meraki and Visionworks of America who are challenging that projection and hear their stories. Learn concrete steps on what organizations can do to attract, retain, and promote women in technology.
Sunday
January 16
11:00 am11:20 am
Expo, Level 1

The food and beverage industry has seen tremendous change over the past two years. From reinventing old ideas to finding new sources of innovation and everything in between, the industry has seen it all when it comes to technology usage and adoption. In this session, our speakers will discuss the primary focus areas in food and beverage technology, including the ways to effectively incorporate technology into your business.

Food Service Technology Pavilion developed in partnership with:

Sunday
January 16
11:00 am11:30 am
Expo, Level 3, Expo Stage 4
Join this interactive session to hear from leading retail executives and industry thought leaders as they share how they’re innovating and future-proofing their businesses with Microsoft Cloud for Retail. Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft, and our global partner community are co-developing digital solutions that are helping define the future of the global retail industry. 
Sunday
January 16
11:30 am1:30 pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Location: South Concourse, Level 2

Sunday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Whether in store or online, ensuring shoppers have a positive, informed purchase process is essential.  A major auto parts retailer knows customers want dynamic, enriched content about the parts they want to buy.  Getting quality data from suppliers can be a challenge, and time to market relies on effective collaboration and data sharing.  Join us to learn how they solved for ‘get it right the first time’ , redefining their business with a vendor portal from Stibo Systems that streamlined digital enablement and delivered customer excellence.
Sunday
January 16
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Every year, more and more brands are reaping the benefit of speed, flexibility, and modern customer experiences by moving to a headless e-commerce architecture. In this session, fabric EVP of Platform Solutions and Customer Success, Prakash Muppirala, will provide a detailed overview of what headless e-commerce is, how a headless architecture can supercharge your business, and how to get started building a headless e-commerce solution today.
Sunday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
As omnichannel evolves in a post-pandemic world, the retail landscape is changing dramatically. Diverse distribution channels and the need for customer transparency has put today's supply chains in the spotlight. Join our panel of experts as they discuss how RFID enables digital IDs that are key to enabling agile omnichannel fulfillment in a post-Covid world.
Sunday
January 16
12:00 pm12:20 pm
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

Sunday
January 16
12:00 pm12:30 pm
Special Events Hall, Level 1, FQ Equality Lounge
How can we tap into the diverse talent pool that already exists in retail? While companies understand the benefits of having a diverse workforce, many aren’t sure how to make it happen. In this conversation, we discuss how companies can use the diverse talent pool in retail to their advantage and what role recruiting and training plays into this.
Sunday
January 16
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 3
Now more than ever, customers expect you to meet them where they are, whether at home, on mobile or in store. Digitally native brands like Madison Reed set a new standard of how to successfully bridge the omnichannel gap. Madison Reed CEO Amy Errett joins OnQ CEO Paul Chapuis to give insight into the company’s approach to bring technology in store, and how its new digital Matchmaker displays play a pivotal role in Madison Reed’s retail expansion.
Sunday
January 16
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 2
What network structure best positions your supply chain to fulfill omni-customer demand most profitably?  How should forecasting, replenishment, allocation should be restructured to profit-optimize inventory? The challenge for retailers is to configure their supply chain and inventory positioning to fulfill omni-customers' demand at low cost.
Sunday
January 16
1:00 pm1:20 pm
Expo, Level 1

The recent online ordering boom gave foodservice operators an opportunity to bring new technology to their business and allowed these brands to reach their guests in new ways. Loyalty programs became a vital part of the brand-to-guest communication and offered a way for these guests to become more loyal customers. New methods of food delivery and pickup have also added to the considerations, alternatives and opportunities.

Sunday
January 16
2:00 pm2:20 pm
Expo, Level 1
Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

Sunday
January 16
2:00 pm2:30 pm
Special Events Hall, Level 1, FQ Equality Lounge
While more women are working their way into the C-suite, their career woes are far from solved in 2021. How can we ensure women in the workplace are set up for career growth from the very beginning? Join us for a conversation as we discuss why investing and supporting your team, particularly women, is not only good for your organization, but the business world as a whole.
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 2
At Lowe’s we strive to deliver the right home improvement products, with the best service and value, across every channel and community we serve. To enable that mission we seek out crucial technology solutions that empower our associates to be at their very best all while developing great experiences with our customers. Come and listen how the company is bringing together the omni-channel experience using technology and highly curated associate and customer experiences.
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 4
Join CIOs from multi-million/billion retail organizations for an interactive conversation as they discuss how they thrived over the last two years and continue to accelerate omnichannel transformation and customer-centric commerce. Learn what’s next on their roadmaps and business plans, hear their take on the state of the union for unified commerce and what they’re doing to improve the customer experience. Topics covered: successful omnichannel fulfillment strategies, customer experience improvements, technology roadmaps, inventory optimization and more.
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 3
Shoppers have defined the new rules of engagement in Retail. From where they shop, to how they shop, to what they expect in between, consumers have changed the game. How do companies keep up? By rethinking everything. Businesses are no longer built just for profit, but for change. HQs are no longer physical, but digital. Loyalty is no longer a program, but a strategy. Hear how to transform your businesses around people, processes, performance and planet to drive loyalty and growth.
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 5
Today, many retailers are data-rich but they work in functional silos making it difficult to gain enterprise-wide data insights. However, AI and faster computation has introduced novel ways of data processing. AI-enabled applications help brands, retailers process and analyze terabytes of data in a matter of seconds, and use those insights to forecast, inform, and make accurate, data-driven decisions. Discover how successful retailers, brands have harnessed the power of cutting-edge AI to generate insights across the business spectrum and excelled in every aspect planning. 
Sunday
January 16
2:45 pm3:15 pm
Special Events Hall, Level 1, FQ Equality Lounge
When done right, purposeful marketing goes beyond optics and drives real impact. What does it take to drive equality through a marketing lens? What KPIs matter? What strategies have marketers employed to make their campaigns levers for change? In this discussion, we speak with leaders who have mastered the art of genuinely purposeful marketing.
Sunday
January 16
3:00 pm3:20 pm
Expo, Level 1

The supply chain is a critical component to foodservice operations, and the technology that enables it is a key piece of the puzzle. Foodservice brands need to know the food they purchase and serve is not only appropriately produced, but also safely packaged and transported to their establishment – the guest also wants to be able to gain information from farm to fork. Our speaker will share how connectivity and data sharing allows brands to record and report food preparation, packaging, and handling, all while providing the opportunity to share information and interact with the guests.

Sunday
January 16
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1
To meet current demand and remain competitive in an ever-evolving industry, success in retail requires innovation and agility. Join industry experts David Dobson of Intel and Andy Szanger of CDW as they highlight how checkout modernization creates a unified in-store/online shopper experience that improves satisfaction, drives intelligent business insights and increases staff productivity to position retailers to support continuous innovation.
Sunday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
Caleres, who operates Famous Footwear, Allen Edmonds and Naturalizer, tells their transformation story. From an outdated technology stack with lots of manual processes and a lack of shopper insight, they re-invented their digital experience around the customer, all-while managing the complexities of physical store locations, large product catalogs and multiple branded sites. Hear about their deployment and how they’re creating frictionless, relevant and personalized experiences that increase conversions using Coveo AI.
Sunday
January 16
4:00 pm5:00 pm
Expo, Level 1 and 3
Grab a drink while strolling through the aisles to take in the latest cool retail tech.
Sunday
January 16
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2
Discover what retailers are using fundamental data, analytics and insights to locate high-performing stores that maximize omni channel performance. Optimization means identifying which store strategies to execute where and includes decisions around committing to long vs short-term leases, which stores should close/remodel or relocated, and where to add new stores.  Learn how retailers are optimizing physical store networks while simultaneously driving channel shifts to improve performance.
Monday
January 17
9:00 am5:00 pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

Monday
January 17
9:00 am5:00 pm
Expo, Level 1
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.
Monday
January 17
9:00 am5:00 pm
Expo, Level 1
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail. Get in on the ground floor with forward-thinking innovators that accelerate your business forward.
Monday
January 17
9:15 am10:00 am
Expo, Level 3, Expo Stage 3
AI powered applications are transforming retail merchandising across pre-season, in-season and post-season. Accurate demand forecasting and optimization capabilities are replacing excel and legacy systems as merchants, planners, marketers need agile systems to support localization and personalization.  Automated and efficient workflows reduce administrative burden from repetitive tasks and human error, allowing merchants to focus on creating valuable omni-channel customer experiences.
Monday
January 17
9:15 am10:00 am
Expo, Level 1, Expo Stage 2
During the unprecedented Internet growth of the past year, online marketplaces captured the majority of spend, growing at twice the rate of traditional eCommerce. The secret to their high performance lies in their agility, scalability, and flexibility, allowing retailers to tap into networks of high-quality sellers to offer more of what customers want, at better prices, without the cost or risk of owning inventory themselves. In this session, leading retailers and brands share how they’re using this innovative digital business model to stand out.
Monday
January 17
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
Whether in store or online, ensuring shoppers have a positive, informed purchase process is essential.  A major auto parts retailer knows customers want dynamic, enriched content about the parts they want to buy.  Getting quality data from suppliers can be a challenge, and time to market relies on effective collaboration and data sharing.  Join us to learn how they solved for ‘get it right the first time’ , redefining their business with a vendor portal from Stibo Systems that streamlined digital enablement and delivered customer excellence.
Monday
January 17
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
The evolving retail landscape continues to bring a significant amount of disruption to retailers everywhere. Dealing with changing consumer expectations, on top of ongoing inflation, supply chain, and labor challenges requires a balanced, strategic, and agile approach to pricing. Join Revionics and a leading global retailer to learn how they are successfully navigating these mounting challenges with strategic pricing and help from an industry-leading AI pricing solution.
Monday
January 17
10:15 am10:45 am
Expo, Level 1, Expo Stage 1

Join executives at Petco, Sally Beauty and Blue Yonder as they discuss how retailers are building strong connections with their customers using commerce-driven supply chain strategies that intelligently predict, manage and fulfill customer demands in order to stay competitive in an ever-changing world.  Attendees will hear discussion points including:

Monday
January 17
11:00 am11:20 am
Expo, Level 1

Conversations surrounding off-premises, delivery, and remote ghost/dark/cloud kitchen alternatives have been increasing steadily in the foodservice industry. How do you choose which option will work best for your business, and when you make that decision, how do you invest and implement a plan to move forward?

Monday
January 17
11:00 am11:30 am
Expo, Level 1, Expo Stage 1

Retailers and brands are pioneering a profound SHIFT, to be ready for business changes and disruptions. Technology is playing a pivotal role in transforming customer engagement, optimizing operations, and delivering innovations. To succeed, retailers need a SHIFT to bold new approaches, providing opportunities that can shape the future of Retail. 

The panelists will share their insights and stories about how to develop new capabilities to stay ahead, be future ready and deliver differentiated experiences for the shoppers of today and tomorrow. 

Monday
January 17
11:00 am11:30 am
Expo, Level 3, Expo Stage 4
The world has changed for every industry, and retail is no exception. It’s never been more important to unite and move forward as an industry together. Discover how transformational forces like the push for sustainability, the challenges of our global supply chain, and the rise of the attention economy are creating new challenges and opportunities for retailers around the world. Join Alysa Taylor, Corporate Vice President of Industry, Apps, and Data Marketing at Microsoft, to learn how Microsoft is helping retailers navigate change and chart a path forward.
Monday
January 17
11:00 am11:30 am
Expo, Level 1, Expo Stage 2

Consumers want and expect a 24/7, always “on” relationship with their favorite brands. For those brands, the recipe to success is to meet customers where they are at each moment in their lives and enable them to easily shop when and how it is convenient for them. 

Jack Schwefel, CEO of Vince, and Nicolas Foulet, President of EMEA for Boardriders, will share how their brands are creating complete and immersive omnichannel experiences for their customers online, on mobile, and in-store. 

Monday
January 17
11:30 am1:30 pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Location: South Concourse, Level 2

Monday
January 17
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Brands that have a strong direct-to-consumer strategy and enabling technology are realizing clear competitive advantage. An agile omnichannel order management system with enterprise inventory visibility and shipment experience management is key to optimizing order orchestration, fulfillment and the customer experience. Find out how some of the most recognized brands in eyewear, wine and spirits, pet food and consumer goods, are accelerating omnichannel transformation - improving both their customer experience and profitability.
Monday
January 17
12:00 pm12:20 pm
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

Monday
January 17
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 3
Supply chain disruptions, store labor shortages, new shopper journeys, and new professional shopper personas are all forcing retailers to re-think how they get products on the shelf, and how they keep them there. In this panel discussion you'll hear from leading retail executives on how the latest technologies like mobile, cloud, and AI are being used to successfully transform the experience at the shelf.
Monday
January 17
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 1
Hear from top retailers on how to standout by providing communication, recognition and growth for your employees using digital signage screens targeted to their needs. Delivering real-time information such as KPI goal progress and providing a video on demand ability for training and onboarding. SmartTVs and cloud-based management have made the implementation and operation quick and easy. Links to HR systems further increase localization and personalization.
Monday
January 17
1:00 pm1:20 pm
Expo, Level 1

Data security has long been a hot topic in foodservice, but with all the new data becoming available to operators, data analytics is once again a key application and focus as the two had to go hand in hand with one another. Customer data is much more prevalent in the industry and acts as the gateway to your customers. Understanding who your customers are and what they want is key to creating loyal guests, but their data must be secured at all times. In this session, our speaker will delve into the ways in which we can both acquire and secure the data we receive on our customers.

Monday
January 17
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 4
GNC’s leadership strategically invested in omnichannel strategies and technology to enable buy, fulfill, return anywhere commerce in 2019. Their timing couldn’t have been better. During the shutdown, the global retailer was able to expose store inventory available to promise (ATP) online and successfully stand up BOPIS and curbside pickup in only two weeks! Hear firsthand from GNC technology leaders about their two-year omnichannel journey, lessons learned and what’s next for this retail leader. Join us for an interactive and insightful Big Ideas Session!
Monday
January 17
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 3
The pandemic has ignited a new narrative for the future of retail. Join us as we discuss the transformative technological journeys of two leading retailers, Cavender’s and Harry Rosen. Learn how the Western-wear and luxury menswear retailers embarked on a forward-thinking mission to embrace consumer demands and enable customer-centric commerce. Get insights on how to leverage technologies such as direct-to-consumer (DTC), headless commerce, artificial intelligence (AI) and machine learning (ML) to rethink retail and achieve an agile supply chain that will position your business to thrive.
Monday
January 17
2:00 pm2:20 pm
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

Monday
January 17
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 3

Labor market dynamics and customer expectations have collided, putting retailers between a rock and a hard place. Frontline employees have higher expectations and want more schedule flexibility, opportunities for advancement and their voices heard.  Customers want a consistent experience across all channels - including experiences with associates.  How can retailers satisfy both demands while managing margins under pressure? Learn from leading retailers on how to use a Frontline Digital

Monday
January 17
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 5

SASE merges security with SD-WAN to create a single, unified cloud service with benefits including flexible scalability, simplified WAN deployment, increased security, and application-based bandwidth allocation. 

Join our experts for a technical discussion about how SASE models can be configured to best support today’s retail network applications (including SWG, CASB, ZTNA, and FWaaS), identify sensitive data and malware, decrypt content at line speed, continuously monitor sessions, and assess risk and trust levels. 

Monday
January 17
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 2
Omnichannel fulfillment success requires the precise orchestration of each and every order. You need powerful tools to define business and fulfillment rules, both at the network level and at each fulfillment node, and then dynamically execute those rules to maximize customer experience while minimizing costs. In this session, you’ll learn how Omnichannel retail leader Duluth Trading Co. is successfully navigating these orchestration challenges, using tools such as Distributed Order Management and advanced WMS.
Monday
January 17
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
Retail consumers are changing—new expectations and demands aren’t just a future state—they’re here today. It’s time for local retail businesses to rethink old marketing strategies and adapt to the new calls for a better shopping experience from modern customers. Join us in this session as we cover five marketing retail strategies to win local business. You’ll walk away with best practices, specific to retail, and a plan of action to reach your local customers and beat the competition. 
Monday
January 17
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2

What consumers want to see from their favorite brands has changed. Expectations for the in-store experience and store associate capabilities are higher than they’ve ever been. 

Join Adam Lynch, Chief Operating Officer of Marine Layer, to hear his perspective on how today’s shoppers have evolved, and how the brand is enabling its associates with mobile tech solutions to deliver incredible shopping experiences. 

Monday
January 17
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1
Since the first Amazon Go video back in 2016, Scan & Go has become the talk of the retail world. Slow to take over within the brick-and-mortar shopping experience, the push of the pandemic has provided a resurgence in customer demand for fast and easy check-out. So is Scan and Go right for your store? 
Monday
January 17
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2
As much as 30% of online purchases are returned, and "bracketing" (buying multiple items intending to return what doesn't work) has skyrocketed to 60% as more people turn their bedrooms into fitting rooms. Consumers increasingly want concierge-level service across the board, with more convenient options to return how and when they want - for free. The cost to retailers to keep up can be unsustainable. Learn from leading brands who customize their returns experience and operations to mitigate these costs while meeting consumer expectations.
Monday
January 17
4:00 pm5:00 pm
Expo, Level 1 and 3
Grab a drink while strolling through the aisles to take in the latest cool retail tech.

Sponsored by:

Monday
January 17
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5
As consumers reset the expectations of fulfillment to being fast and convenient, retailers and brands are adapting their operations and supply chain to meet those expectations. Join Andrew Tashiro, Sr. Director of Omnichannel & Strategy at Carter's to learn how improved inventory accuracy leads to omnichannel sales growth and hear from Gina Guardamondo, VP of Loss Prevention at Finish Line to learn how RFID data-driven loss prevention can help improve operational efficiencies, reduce shrink and increase profitability.  
 
Tuesday
January 18
9:00 am4:00 pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

Tuesday
January 18
9:00 am4:00 pm
Expo, Level 1
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.
Tuesday
January 18
9:00 am4:00 pm
Expo, Level 1
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail. Get in on the ground floor with forward-thinking innovators that accelerate your business forward.
Tuesday
January 18
9:15 am9:45 am
Expo, Level 1, Expo Stage 2
Think that large, global organizations can't move with the speed of a lean start-up? Think again. Motorola may have nearly 100 years of experience, and operations in more than 30 countries, but they were still able to launch 11 online stores within 14 days. Dell has pioneered the direct-to-consumer space for nearly 40 years now, long before that buzzword was on the tip of everyone's tongue. Learn how these organizations are using technology and organizational design to lead their ongoing transformations, even during difficult periods.
Tuesday
January 18
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Amy Davidson, former CMO of Party City, explains how you can fill gaps in the returns experience and keep consumers engaged. 
Tuesday
January 18
9:15 am9:45 am
Expo, Level 3, Expo Stage 4
As digital innovation and the need to provide “always on” customer experiences drive network transformation; retail cybersecurity has become more vital – but also more complex.  Join this session to hear how Jersey Mike’s, with support from Global Linking Solutions (GLS) and Fortinet technology, is transforming their environments with Secure SD-Branch; supporting their custom cloud-based POS system, securing their network and device edges, and ensuring customer and brand data is protected.
Tuesday
January 18
10:00 am10:20 am
Expo, Level 1

Staff constraints within the foodservice industry has accelerated innovation in robotics, vending, and micro-market offerings; be it contactless and self-serve experiences or robots flipping hamburgers and making pizza. Many foodservice brands have been considering and even testing ways to incorporate these new ideas into their established offerings. Our speaker will discuss what you should consider when looking into options for robotics, vending, or micro-markets within your business.

Food Service Technology Pavilion developed in partnership with:

Tuesday
January 18
10:00 am4:30 pm
Special Events Hall, Level 1
The FQ Equality Lounge is powered by the Female Quotient, an organization that creates experiential pop-ups at global conferences, corporations and college campuses where people of all races, genders and backgrounds can unite to activate change together.

In partnership with:

Tuesday
January 18
10:15 am11:00 am
Expo, Level 3, Expo Stage 5

Retail’s critical technology solutions rely on the power of strong network infrastructures. But the more connected we are, the more secure we have to be. Confronted with escalating threats, tightening privacy regulations, and growing customer concerns about data security, retailers are facing unprecedented pressures.

SASE merges security with SD-WAN to create a single, unified cloud service with far-reaching benefits. Join us to discuss how retailers can leverage SASE to develop holistic network strategies.

Tuesday
January 18
10:30 am11:00 am
Special Events Hall, Level 1, FQ Equality Lounge
Diversity and inclusion are more than buzzwords — they are differentiators. The workforce of today is driven by a sense of purpose and belonging. How do we create cultures of representation where everyone feels seen, heard, and valued? In this conversation, leaders share best practices for making sure diversity and inclusion are part of an organization's DNA.
Tuesday
January 18
11:00 am11:20 am
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

Tuesday
January 18
11:30 am1:30 pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Location: South Concourse, Level 2

Tuesday
January 18
11:30 am12:30 pm
Expo, Level 3, Expo Stage 4

Cloud POS sounds great in principle, but is a lot more complicated to deliver, especially across a large store base across multiple countries. Join this panel of leading-edge retailers as they share their cloud POS journeys - why cloud POS is a priority, how far they’ve come, where they want to go next, and what kind of value they’re achieving along the way.

Tuesday
January 18
12:00 pm12:30 pm
Special Events Hall, Level 1, FQ Equality Lounge
There is no “one-size-fits-all” solution when it comes to brand loyalty — people from different demographics respond in many ways. Why is that? In this conversation, we discuss why understanding different age groups is key to building brand loyalty.
Tuesday
January 18
12:00 pm12:20 pm
Expo, Level 1

The concept of 'Farm to Fork' and the supply chain has been in the spotlight for a while, because consumers want to know more than ever where their food is coming from, and the operator has been looking to establish new and focused local, regional and national providers. Using technology such as blockchain, we can better address the point of production through transportation, storage, and onto the customer's plate.

Tuesday
January 18
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 4
Let's face it…there's no return to "normal". Customer behaviors and preferences constantly evolve, dictating how retailers and brands redefine and restructure the ever-changing omnichannel shopping journey. 
For some companies, it means getting back to the basics and building a new foundation. For others, it means leveraging social influence for digital commerce or implementing new initiatives like micro-fulfillment or recommerce.
 
Join our c-suite retail leaders as we discuss 10 retail strategies that will help accelerate your business.
Tuesday
January 18
1:00 pm1:20 pm
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

Tuesday
January 18
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 2
Customer loyalty and driver retention are top-of-mind challenges for retailers searching for new ways to achieve a competitive advantage. Join some of the world’s leading brands to see how they have adapted to rising consumer demands in the retail market with innovative strategies such as gamification, drone delivery and personalized delivery. They will share how they sliced delivery times by 27%, increased NPS and reduced their final mile carbon footprint. 
Tuesday
January 18
2:00 pm2:30 pm
Expo, Level 1, Expo Stage 2
Consumers triggered new, organic shopping requirements and accelerated others, once confined to home. Curbside, contactless, virtual sample and consult, and voice integration took off while buy online pick up in-store and other concierge services burgeoned.  Further, with essential/nonessential restrictions, labor shortages and supply chain constraints, retailers had to update operating, merchandising and transaction/fulfillment strategies. Consumers now expect a different retail experience.
Tuesday
January 18
2:00 pm2:30 pm
Special Events Hall, Level 1, FQ Equality Lounge
Today's consumers expect more from brands. Beyond simply offering high-quality products and services, they also expect brands to embody the values they value and make a positive difference in the world. In this discussion, we explore how brands can use their own organizational values to connect with consumers in a more impactful way. We also discuss the potential risks of cause-based modes of doing business, and how brands can mitigate this.
Tuesday
January 18
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 3
Hear from an industry-leading retailer on how optimizing retail and supply chain technologies drove positive outcomes during the pandemic, and what they see on the horizon for continued business growth and transformation.
Tuesday
January 18
2:00 pm2:20 pm
Expo, Level 1

New technology innovation in the front and back of the house has continued to evolve over the past few years and it is that technology that gives brands a leg up on the competition. Understanding how building an effective and efficient technology stack that is usable and accessible at the store level, and above-store regionally, nationally and by brand, is key to building a better business.

Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 3
In less than 2 years, iFood Card has had an incredible success, selling over R$ 1Bi in GMV (approx. 200 million USD). Starting as an online player and growing its brand presence through partners integrated with the Givex Hub and connected to +150K POS and +50 million users from digital wallets, the card has managed to build a unique positioning both online and offline, helping Ifood's ecosystem to grow through loyalty initiatives and segmented promotions.
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 4
Consumer shopping behavior has drastically changed with the rapid growth of ecommerce. As consumers return to in-person shopping, retailers are exploring how they can create a more connected and captivating brand experience between online and offline shopping. 
Discover the trends driving a hybrid commerce experience
Learn about future-forward omnichannel strategies
Become inspired by industry-leading retail brands
Tuesday
January 18
3:00 pm4:00 pm
Expo, Level 1 and 3
Grab a snack while strolling through the aisles to take in the latest cool retail tech.