Exhibitor Big Ideas

Sunday
January 16
10:15 am10:45 am

Watch this session on Exhibitor Big Ideas Replay!

In this fireside chat, Kyndryl and Microsoft will discuss the challenging employee landscape in retail and how investing in AI and automation can help. With the shortage of talent and the difficulty in hiring and retaining retail, supply chain, and IT workforces, it is increasingly important to empower employees with the right tools and capabilities. Meeting and exceeding the dynamic and growing operative responsibilities requires investments in data-driven experiences, collaboration, and app modernization.  

Sunday
January 16
11:00 am11:30 am
Expo, Level 3, Expo Stage 3
Mobile tech is everywhere. Your company is now using scanners, tablets, printers, kiosks, RFID readers, etc which are supposed to make things faster, easier, and more profitable. Often they do, but they also result in day-to-day headaches for the IT and support teams. Come hear from our VP of Product Strategy, Shash Anand. Find out what retailers have told us ranks at the top of their list of frustrations and see if you can relate. More importantly, find out what you can do about it.
Sunday
January 16
11:00 am11:30 am
Expo, Level 1, Expo Stage 1

Missed this Big Ideas session?  Watch the Replay 

Do you only think of points and coupons when you hear the words loyalty program? If so, you’re missing out on a whole world of opportunities that live past the check-out counter. These retailers are in the know. 

Join Brierley, the loyalty experts, in conversation with Bal Harbour Shops, Thriftbooks, and European Wax Center as they discuss how they have leveraged cutting-edge strategies that dramatically improved their companies' customer loyalty and their bottom line.

Sunday
January 16
11:00 am11:30 am

Watch this session on Exhibitor Big Ideas Replay!

Join this interactive session to hear from leading retail executives and industry thought leaders as they share how they’re innovating and future-proofing their businesses with Microsoft Cloud for Retail. Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft, and our global partner community are co-developing digital solutions that are helping define the future of the global retail industry. 

Sunday
January 16
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
Missed this Exhibitor Big Ideas session?  Watch the Replay
 
As consumers become increasingly digital savvy, retailers and brands have in turn accelerated their digital migration. This migration requires a rethink of data strategy--from how to generate more first-party data to unifying data across all channels in real time, to tools and measurements needed to demonstrate ROI.
In this panel discussion, experts from Anheuser-Busch InBev, Clorox and Treasure Data will share perspectives on:
First-party data, data enrichment, and the impact of losing third-party cookies
Engage consumers beyond products and transactions
Approaches to privacy compliance
Sunday
January 16
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Every year, more and more brands are reaping the benefit of speed, flexibility, and modern customer experiences by moving to a headless e-commerce architecture. In this session, fabric EVP of Platform Solutions and Customer Success, Prakash Muppirala, will provide a detailed overview of what headless e-commerce is, how a headless architecture can supercharge your business, and how to get started building a headless e-commerce solution today.
Sunday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3

Missed this Big Ideas Session? Watch the Replay 

Grocery retailers are gaining a competitive advantage by providing consumers with digital services that make it easier and more enjoyable to shop. In this session, Jan Madsen, CEO of digital loyalty provider, Lobyco and former EVP with COOP, a major European grocery retailer, will share how leading retailers are transforming their customer loyalty programs and shopping experiences with digital services. Discover how retailers are using master data management to fuel engaging experiences like CO2 tracking, gamified loyalty, digital payments, shopping lists, subscription-based plans and more.

Sunday
January 16
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 1
We all know that happy employees = happy customers, yet oftentimes the employee experience is overlooked when brands create their customer experience strategies. Employee engagement is critical to customer satisfaction, and employee feedback is critical to engagement -- it's as simple as that. Join Jodi Searl, Medallia’s VP of Industry Solutions, Diane O'Hara, Senior Vice President of Customer Advocacy & Insights at CVS Health, and Jenny Wolski, SVP Omnichannel Experience at Petco for a look at how these leading retailers are linking their CX and EX programs to create customer advocates and meaningful brand experiences.
Sunday
January 16
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 3

Missed this Big Ideas Session? Watch the Replay 

Now more than ever, customers expect you to meet them where they are, whether at home, on mobile or in store. Digitally native brands like Madison Reed set a new standard of how to successfully bridge the omnichannel gap. Madison Reed CEO Amy Errett joins OnQ CEO Paul Chapuis to give insight into the company’s approach to bring technology in store, and how its new digital Matchmaker displays play a pivotal role in Madison Reed’s retail expansion.

Sunday
January 16
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 2

Missed this Big Ideas Session? Watch the Replay 

How should forecasting, replenishment, allocation across omni-stores and darkstores should be restructured to fulfill omni-customer demand most profitably? In two success stories, we describe the transformative journey of a grocery retailer with 2200 stores and a footwear retailer with 600 stores, and how Invent Analytics AI-based  systems improved their supply chain planning and execution to achieve significant improvements in inventory turnover, availability and fulfillment costs at the same time. 

Sunday
January 16
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 5
Data is only powerful when everyone across your organization can explore it easily and find the insights they need quickly. However, unlocking this power is far more difficult than just addressing technology. You must devise a comprehensive strategy that instills lasting people and process changes too. In this session, Patrick Duroseau, VP of Enterprise Data Management at Under Armour, will walk through UA’s on-going data and analytics transformation and how Tableau is supporting UA to quickly foster a thriving, enterprise-wide, self-service data culture.
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 1
As retail continues to rapidly evolve, learn how Target has organized its data assets into an analytics platform that helps optimize supply chain, stores, and digital operations. In this session, Target’s Vice President of Data Sciences Brad Thompson will discuss how the retailer’s use of data sciences and algorithmic decisioning at scale, powered by Dell Technologies and NVIDIA, helps bring to life its stores-as-hubs strategy.  
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay 

Join CIOs from multi-million/billion retail organizations for an interactive conversation as they discuss how they thrived over the last two years and continue to accelerate omnichannel transformation and customer-centric commerce. Learn what’s next on their roadmaps and business plans, hear their take on the state of the union for unified commerce and what they’re doing to improve the customer experience. Topics covered: successful omnichannel fulfillment strategies, customer experience improvements, technology roadmaps, inventory optimization and more. This session promises to be highly engaging, fun, and educational!
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 5
Missed this Big Ideas Session? Watch the Replay

To capture the full promise of AI, companies must reimagine their business models and the way work gets done. While cutting-edge technology and talent are certainly needed, it’s equally important to align company’s culture, structure, and ways of working to support broad AI adoption. Join this panel of leading retailers - Chris DeFuria, Sr. Director Global Analytics, Tapestry & Juan Hernandez, Director, Omni Channel Pricing, Dick's Sporting Goods as they share insights and stories from their journey of applying AI at scale in large organizations.
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 3
Shoppers have defined the new rules of engagement in Retail. From where they shop, to how they shop, to what they expect in between, consumers have changed the game. How do companies keep up? By rethinking everything. Businesses are no longer built just for profit, but for change. HQs are no longer physical, but digital. Loyalty is no longer a program, but a strategy. Hear how to transform your businesses around people, processes, performance and planet to drive loyalty and growth.
Sunday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3

Missed this Big Ideas Session? Watch the Replay

Micro-fulfilment centers are being touted as the answer to e-commerce volume, but are these backroom fulfillment solutions meeting expectations? SSI SCHAEFER takes a technical deep dive into the world of MFC for both grocery and retail chains to establish what parameters must be evaluated before implementing a solution. Many MFC facilities are leaving much to be desired, but in other cases are performing well. However, an urban distribution center (UDC) may perform better. The criterion varies but learn from the industry experts.

Sunday
January 16
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session?  Watch the Replay 

While the global pandemic and supply chain issues are challenging retailers, customer expectations for personalized experiences along each step of their purchasing journey are growing. Join Vera Wang and Schnucks as they share how they’ve faced these challenges head on and created new opportunities for business growth. Learn how these two market leaders have embraced digital transformation -- including automation, AI and IoT innovations -- to increase their teams’ agility both in-store and remotely and deliver secure digital experiences for customers, all while streamlining operations. 
Sunday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay  

Achille Maramotti founded the first company of the Max Mara Group in 1951, one of the most prestigious international fashion houses, recognized worldwide as the forerunner of modern ready-to-wear: "haute de gamme" women's clothing produced using excellent industrial processes. With over 2,500 stores in 105 countries, aligning planning with strategic and financial objectives proved a challenge. Learn how Board empowered the retailer with an end-to-end approach to planning, covering merchandising, assortment, store planning, workforce and allocation, and replenishment - aligning over 1000 users in 4 continents.
Sunday
January 16
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1
How has consumer sentiment changed around in-person and online shopping? And where does automation fit? Join industry experts David Dobson of Intel, Greg Buzek of IHL Group, and Andy Szanger of CDW as they explore new research that sheds light on evolving retail realities and why multichannel solutions, including checkout modernization, are non-negotiable for future retail success.  
Sunday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

Mobile tech is everywhere. Your company is now using scanners, tablets, printers, kiosks, RFID readers, etc which are supposed to make things faster, easier, and more profitable. Often they do, but they also result in day-to-day headaches for the IT and support teams. Come hear from our VP of Product Strategy, Shash Anand. Find out what retailers have told us ranks at the top of their list of frustrations and see if you can relate. More importantly, find out what you can do about it.
Sunday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5

The disruptive retail trends that were already in flight pre covid were accelerated from decades to days, and the formula for retail success has dramatically changed. In this new world of erratic supply chains, radically shifting consumer purchase patterns, and disruptions in customer loyalty, AI is no longer a nice to have but a need to have.  

Join us to learn how you can use AI to increase customer-basket value and size, optimize warehousing and delivery efficiency, deliver hyper-granular forecasting and help you identify personalized offers that drive customer loyalty. Walk away with real-world examples of how AI can help you rise to the challenge and build an operating model that is fit-for-the-future.

Sunday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
Caleres, who operates Famous Footwear, Allen Edmonds and Naturalizer, tells their transformation story. From an outdated technology stack with lots of manual processes and a lack of shopper insight, they re-invented their digital experience around the customer, all-while managing the complexities of physical store locations, large product catalogs and multiple branded sites. Hear about their deployment and how they’re creating frictionless, relevant and personalized experiences that increase conversions using Coveo AI. Learn how you can leverage AI to automate merchandising and power search and recommendations.
Sunday
January 16
4:00 pm4:30 pm

Discover what fundamental data, analytics and insights retailers are using to locate high-performing stores that maximize omni channel performance. Optimization means identifying which store strategies to execute where and includes decisions around committing to long vs short term leases, which stores should close, remodel or relocate, and where to add new stores.  Learn how retailers are optimizing physical store networks while simultaneously driving channel shifts to improve performance.

Leave this session with a detailed understanding of how to make data-driven retail decisions to optimize your business.

Session available post-show only; Exhibitor Big Ideas Replay

Monday
January 17
9:15 am10:00 am
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Today, AI and ML are transforming the world of retail and helping retailers accelerate their data to insights journey and make intelligent business decisions. Discover how leading retail brands Carter's and Vera Bradley are leveraging ML solutions to process and analyze terabytes of data to make accurate, data-driven decisions. Join this interactive session with - Ben Pivar, CIO, Carter's and Daren Hull, President, Vera Bradley as they share insights on leveraging cutting-edge AI solutions to increase efficiency throughout retail and wholesale.
Monday
January 17
9:15 am10:00 am
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay

Allbirds believes in making better things in a better way. As a certified B Corp and Public Benefit Corporation, the brand has been laser focused on combating the proliferation of petroleum-based materials in apparel and footwear. Allbirds firmly believes that business can accelerate practices that help protect the planet for future generations. In this session, we’ll explore how this digital-native brand successfully aligns its store teams around a common mission, reversing climate change through better business, and why innovation starts with their retail ambassadors.
Monday
January 17
9:15 am10:00 am
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

Successful Retail CIOs take ownership of data while leveraging modern technologies that offer the flexibility required to solve for many possible futures.  To support the nexus of people, process, and technology, they opt for adaptable frameworks that democratize data-driven decisions via open, secure, and standard-based interoperability.  In this session, Joe Wilson will discuss the evolving role of a Retail CIO with Mike Hite, CIO at Saks and how Saks is leveraging cloud-native apps to improve efficiency, garner insights, and promote innovation.
Monday
January 17
9:15 am10:00 am
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

During the unprecedented eCommerce growth of the past year, online marketplaces captured the majority of spend, growing at twice the rate of traditional eCommerce. The secret to their high performance lies in their agility, scalability, and flexibility, allowing retailers to tap into networks of high-quality sellers to offer more of what customers want, at better prices, without the cost or risk of owning inventory. In this session, hear how retail leaders are using this innovative digital business model to stand out.
Monday
January 17
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

The market conditions of the past two years have reinforced the importance of breaking down organizational and data silos to succeed in retail. In this session, Jennifer Skeen, SVP of Omnichannel & Marketing at Sun & Ski Sports, will share how the specialty outdoor retailer combined product and customer data to drive new insights and more customer engagement. Learn about the company’s supplier onboarding journey and how better information sharing across teams and enterprise business units contributed to its ecommerce success.   
Monday
January 17
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
Missed this Big Ideas Session? Watch the Replay 

The evolving retail landscape continues to bring a significant amount of disruption to retailers everywhere. Dealing with changing consumer expectations, on top of ongoing inflation, supply chain, and labor challenges requires a balanced, strategic, and agile approach to pricing. Join Revionics and leading global retailers to learn how they are successfully navigating these mounting challenges with strategic pricing and help from an industry-leading AI pricing solution.
Monday
January 17
10:15 am10:45 am
Expo, Level 1, Expo Stage 2

Missed this Big Ideas Session? Watch the Replay

It’s no longer enough to be resilient. Your supply chain hub must constantly accommodate new processes, new technologies and new growth. Using innovative technology allows retailers to scale operations and seize every opportunity to reach exponential growth!

Retailers like La Vie en Rose are facing trade-offs between cost, speed, and service in a changing landscape characterized by uncertainty and higher customer expectations. Join the session to learn about the latest technology tools in the supply chain industry and learn to run collaborative digital supply chains.

Monday
January 17
11:00 am11:30 am
Expo, Level 1, Expo Stage 2

Missed this Big Ideas Session? Watch the Replay

Consumers want and expect a 24/7, always “on” relationship with their favorite brands. For those brands, the recipe to success is to meet customers where they are at each moment in their lives and enable them to easily shop when and how it is convenient for them. 

Boardriders will share how their brands are creating complete and immersive omnichannel experiences for their customers online, on mobile, and in-store. 

Monday
January 17
11:00 am11:30 am

Missed this Big Ideas Session? Watch the Replay

The world has changed for every industry, and retail is no exception. Discover how cross-industry trends like the drive for sustainability, the challenges of our global supply chain, and the evolving demands of customers are creating new challenges and opportunities for retailers around the world. Join Alysa Taylor, Corporate Vice President of Industry, Apps, and Data Marketing at Microsoft, to learn how retailers are navigating this change and charting a path forward - together.

Monday
January 17
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Brands that have a strong direct-to-consumer strategy and enabling technology are realizing clear competitive advantage. An agile omnichannel order management system with enterprise inventory visibility and shipment experience management is key to optimizing order orchestration, fulfillment and the customer experience. Find out how some of the most recognized brands in eyewear, wine and spirits, pet food and consumer goods, are accelerating omnichannel transformation - improving both their customer experience and profitability. In this insightful session learn keys for determining omnichannel strategies, technology and fulfillment partners.  
Monday
January 17
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4

For consumers, experiencing out-of-stocks can drive negative category traffic and hurt brand loyalty in the digital aisles.  With our data insights, we’ve observed that these impacts are even higher for discretionary goods versus consumer staples.  

Instacart has partnered with leading CPG brands and retailers to help them close the loop on out-of-stocks with store level inventory data and Instacart shopper insights, enabling the retailer and CPG brand to reduce out-of-stocks and not found items, increase customer affinity, and minimize lost revenue both online and in-stores.  

Come by booth 3855 to learn more!

Monday
January 17
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay 

Demand for last-mile convenience, reliable, fast and low-cost delivery challenge every brand. In this session, Guy Bloch, CEO at Bringg and Jeffery Eisenger, VP at Comcast will explore why the last mile remains so complex, best practices for building a scalable, flexible and sustainable last mile, and the impact of moving from single provider to an open, connected network across delivery, returns and services.
Monday
January 17
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

Building technology into the retail experience can be an extremely effective way to engage customers. But is it possible to have too much of a good thing? In the rush to “go digital,” retailers should be aware of common pitfalls that often make the difference between digital brilliance and digital disaster. Join Stuart (Stu) Armstrong and Paul Chapuis as they share best practices on how to uplevel retail merchandising with technology that enriches the shopping experience and strengthens connections between retailers and their customers.
Monday
January 17
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay

A convergence of macro forces is reshaping the retail landscape. Retailers and brands must differentiate on experience, or risk commoditization. This panel will present key insights from the recent Incisiv Digital Maturity Benchmark study of the Apparel, footwear and accessories sectors. Hear from the reports creators as well as Hughes practitioners delivering these digital capabilities today as we share the biggest gaps and opportunities for retailers to improve the digital experience for omnichannel shoppers.
Monday
January 17
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 2
In the last 22 months, your teams have had to make business decisions faster than ever before, making significant progress in how you work with data. Many retailers realized that they have data, but disconnected systems prevent them from making timely, informed decisions. Learn why retail organizations, like Ashley Stewart, are leveraging reusable APIs to unlock and connect data from disparate systems. Hear how you can sync customer profiles, sales orders, and product data faster with MuleSoft Accelerator for Retail to deliver better shopper experiences.
Monday
January 17
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 5
Missed this Big Ideas Session? Watch the Replay

The COVID-19 pandemic has caused many disruptions to internal business processes, supply chains and retail operations, forcing us to rethink retail operations. In this session Columbia Sportswear will discuss how the pandemic and supply chain issues have affected their business automation endeavors and practices.
Monday
January 17
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

GNC’s leadership strategically invested in omnichannel strategies and technology to enable buy, fulfill, return anywhere commerce in 2019. Their timing couldn’t have been better. During the shutdown, the global retailer was able to expose store inventory available to promise (ATP) online and successfully stand up BOPIS and curbside pickup in only two weeks! Hear firsthand from GNC technology leaders about their two-year omnichannel journey, lessons learned and what’s next for this retail leader. Join us for an interactive and insightful Big Ideas Session!
Monday
January 17
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Labor market dynamics and customer expectations have collided, putting retailers between a rock and a hard place. Frontline employees have higher expectations and want more schedule flexibility, opportunities for advancement and their voices heard.  Customers want a consistent experience across all channels - including experiences with associates.  How can retailers satisfy both demands while managing margins under pressure? Learn from leading retailers on how to use a Frontline Digital Workplace to deliver excellent employee and customer experiences while increasing labor utilization, productivity, task compliance and retention rates.
Monday
January 17
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

Omnichannel fulfillment success requires the precise orchestration of each and every order. You need powerful tools to define business and fulfillment rules, both at the network level and at each fulfillment node, and then dynamically execute those rules to maximize customer experience while minimizing costs. In this session, you’ll learn how Omnichannel retail leader Duluth Trading Co. is successfully navigating these orchestration challenges, using tools such as Distributed Order Management and advanced WMS. Featuring first-hand insight from Chris Teufel, CIO/SVP of Supply Chain for Duluth Trading Co.
Monday
January 17
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay

In this session, learn from top retail executives from Build-A-Bear Workshop, Duluth Trading Co., Soft Surroundings and Snipes on how the rapidly changing needs of the consumer are driving changes within the store. Hear how StoreForce enables Specialty Retailers to meet ever-changing challenges by simplifying their store operations, including Workforce Management, Operations Execution, KPI Performance, and Employee Engagement via a single solution that delivers on multiple points with fully integrated data for greater insights, efficiency, and ease of use.
Monday
January 17
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 5

Missed this Big Ideas Session? Watch the Replay

Retail’s critical technology solutions rely on the power of strong network infrastructures. But the more connected we are, the more secure we have to be. Confronted with escalating threats, tightening privacy regulations, and growing customer concerns about data security, retailers are facing unprecedented pressures.

SASE merges security with SD-WAN to create a single, unified cloud service with far-reaching benefits. Join us to discuss how retailers can leverage SASE to develop holistic network strategies.

Monday
January 17
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3
Watch this session on Exhibitor Big Ideas Replay!

Consumer expectations continue to rise when it comes to speed and accuracy of order fulfillment. These expectations put operational systems to the test in order to meet these growing demands. According to the Adobe Holiday Forecast, BOPIS orders increased 40% during the 2020 Holiday Season and will continue to increase again this year. In this session, learn best practices for omnichannel fulfillment and how Adobe and Walmart are coming together to solve this critical industry challenge.
Monday
January 17
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2

Missed this Big Ideas Session? Watch the Replay

How has the combination of COVID and its acceleration of omnichannel changed consumers’ expectations for store associates? NewStore conducted research among consumers to understand what capabilities are most desired today. Is it the ability to meet consumers curbside? Or accept online returns? Or maybe not interact with them at all? Find out at this fascinating look at the ideal associate profile.

Monday
January 17
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3

Missed this Big Ideas Session? Watch the Replay
 

The retail ecosystem is highly complex and interconnected. Further, the pandemic has fundamentally (and some say permanently) altered customer expectations and buying patterns. Stores are forced to reinvent themselves as enablers of omnichannel experiences, creating an immediate and deep need for complete, store operations visibility.

Join this unique session with Leslie Hand, Group Vice President of IDC’s Retail and Financial Insights Division. Hand is extensively published on how retailers can leverage technology solutions to collaborate with brands and service providers to survive and thrive.

Monday
January 17
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

With unprecedented disruption happening on all fronts, retailers need to prioritize new ways of approaching the business to ensure continued growth. Join these powerhouse women leading the industry into a bright future to hear how they’re navigating these new waters.  They’ll discuss emerging strategies to drive real business outcomes including elevating the customer experience across omnichannel and beyond, and optimizing the post-purchase journey as an important marketing channel to fuel customer retention and the loyalty loop.
Monday
January 17
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay

With the continuous rise of mobile shopping, social commerce, AR and smart speakers (just to name a few) every touchpoint is a potential transaction. As such, retailers are focusing on delivering convenience which means showing up where your customers are and enabling them to transact wherever they choose. To do this, retailers need to focus on omnichannel strategies in order to provide frictionless shopping and high quality service wherever they decide to shop. But what goes into building a successful omnichannel commerce strategy? Join this session to learn how to build and execute a true omnichannel retail experience that delivers consistency, increased sales and strong customer relationships that transcend channels. 
Tuesday
January 18
9:15 am9:45 am
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

Think that global organizations can’t move with the speed of a lean start-up? Think again. AB InBev, the world’s largest brewer, built a digital, on-demand delivery platform offering convenience, speed, and the best selection to millions of consumers worldwide. Learn how this company used technology and organizational design to lead their ongoing transformation, even during difficult periods. 
Tuesday
January 18
9:15 am9:45 am
Expo, Level 3, Expo Stage 5
Missed this Big Ideas Session? Watch the Replay

It’s no longer enough to be resilient. Your supply chain hub must constantly accommodate new processes, new technologies and new growth. Using innovative technology allows retailers to scale operations and seize every opportunity to reach exponential growth!

Retailers like La Vie en Rose are facing trade-offs between cost, speed, and service in a changing landscape characterized by uncertainty and higher customer expectations. Join the session to learn about the latest technology tools in the supply chain industry and learn to run collaborative and productive digital supply chains.
Tuesday
January 18
9:15 am9:45 am

To be customer-centric and profitable in today’s omnichannel-world, retailers must optimize inventory by placing inventory in the right places in their network, at the right time. To do so requires leveraging granular forecasting for online fulfillment and store sales demand, while taking returns into account. Hear from Mike Relich of PacSun on how they partnered with antuit.ai and doubled their ship completes during the holiday season by better anticipating online demand and intelligently leveraging their stores as online fulfillment centers.

Session available post-show only; Exhibitor Big Ideas Replay

Tuesday
January 18
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases are returned about twice as often as in-store purchases, using omnichannel transactions to build deeper relationships with consumers is an opportunity you don’t want to miss. Eva Sciulli, Sr. Product Manager, Digital Fraud of Dick’s Sporting Goods, explains how you can manage risk in the omnichannel experience and keep consumers engaged. 
Tuesday
January 18
9:15 am9:45 am
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

As digital innovation and the need to provide “always on” customer experiences drive network transformation; retail cybersecurity has become more vital – but also more complex.  Join this session to hear how Jersey Mike’s, with support from Global Linking Solutions (GLS) and Fortinet technology, is transforming their environments with Secure SD-Branch; supporting their custom cloud-based POS system, securing their network and device edges, and ensuring customer and brand data is protected.
Tuesday
January 18
10:15 am11:00 am
Expo, Level 3, Expo Stage 5

Missed this Big Ideas Session? Watch the Replay

SASE merges security with SD-WAN to create a single, unified cloud service with benefits including flexible scalability, simplified WAN deployment, increased security, and application-based bandwidth allocation. 

Join our experts for a technical discussion about how SASE models can be configured to best support today’s retail network applications (including SWG, CASB, ZTNA, and FWaaS), identify sensitive data and malware, decrypt content at line speed, continuously monitor sessions, and assess risk and trust levels. 

Tuesday
January 18
10:15 am11:00 am
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

Evolve-or-be-left-behind is the cold reality
 for today’s retailers. This urgent need to transform is why we see the top ten retailers already operating an online marketplace presence and 9 of the top 10 unicorn retailers also operating marketplaces. Join our marketplace experts to learn how the platform revolution of marketplaces transforms financial, payment, staffing, fulfillment, inventory, order management and other processes to enable greater scalability and profit.
Tuesday
January 18
10:15 am11:00 am

Watch this session on Exhibitor Big Ideas Replay

Retail companies continue to transform and require a framework that not only meets immediate needs, but provides a platform for growth and innovation.  During the transformation phase companies have invested in strategies to modernize and improve the customer experience, empower their employees for improved productivity, and provide easy to roll out of new and innovative products and services leveraging the latest technology. Come join us to hear more about these transformative journeys!

Tuesday
January 18
10:15 am11:00 am
Expo, Level 3, Expo Stage 3
Watch this session on Exhibitor Big Ideas Replay!

Customer loyalty is a non-negotiable for the success and profitability of the modern retailer. And with over 77% of US internet users saying they want personalized experiences from the brands they feel loyal, so is personalization. Yet despite this demand, retailers continue to fall short on delivering their personalization promises. Adobe commissioned Incisiv Research to uncover what exactly is holding retailers back from executing personalization at scale, as well as identify key components of those leading in the field. Join this session to discover cutting edge findings from the research, “Failure to Scale: The State of Personalization in Retail.” Learn about differences in personalization efforts across the global landscape, how retail sub-industries compare to one another, and how you can ultimately improve your personalization strategy for scalable success.
Tuesday
January 18
11:30 am12:30 pm
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay 

We know the pandemic has accelerated consumers’ digital behaviors, and that omnichannel fulfillment really helped retailers keep up with those shifts. But how much is this the “new normal”? And how are retailers adjusting their store strategies as a result? Hear leaders from top brands discuss where their in-store experiences are today, and where they’re headed for the future.
Tuesday
January 18
11:30 am12:30 pm
Expo, Level 3, Expo Stage 3

Missed this Big Ideas Session? Watch the Replay

AI is helping retailers improve agility in these unprecedented times. Using Intelligent Video Analytics, retailers can understand customer behavior and optimize operations for better shopping experiences and faster, contactless checkout. But knowing where to start is always the big question. So, we’ve brought together an asset protection executive at the largest grocer in NA, a CTO from the largest global food service company, a criminologist, a software developer, and two AI experts to talk about real-life applications of AI that are already paying big dividends.

Tuesday
January 18
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 2
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Join us for a panel discussion as we speak with leading organizations on  how technology can enhance the costliest and most consumer facing segment of the supply chain - the final mile. Learn how predictive, configurable and sustainable solutions are developing final-mile deliveries of the future. 
Tuesday
January 18
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 4

Missed this Big Ideas Session? Watch the Replay

Let's face it…there's no return to "normal". Customer behaviors and preferences constantly evolve, dictating how retailers and brands redefine and restructure the ever-changing omnichannel shopping journey. 

For some companies, it means getting back to the basics and building a new foundation. For others, it means leveraging social influence or implementing new initiatives like micro-fulfillment or recommerce. 

Join our OUTDOORSY digital retail executives from Wolverine Worldwide (Merrell, Sperry, etc.), Christy Sports, and Burton as we have an open panel discussion on all things digital strategy.   

Tuesday
January 18
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 5

Missed this Big Ideas Session? Watch the Replay

A panel of experts share their insights on the future of Retail Media. Technologies such as Machine Vision, AI, Machine Learning and IoT sensors have infiltrated in-store retail media ecosystems, unlocking non-addressable in-store media with the data connections needed to help brands + retailers better understand the impact of each media along the customers path to conversion for both digital and physical retail. 
 
In this session we’ll talk about the opportunities to unify in-store with ecommerce, how shopper marketing is evolving and using in-store media to capture customer that may not engage with mobile or web while shopping, what are some way to engage, delight and convert customers to buyers, and what are some of the challenges retailers will face? 

Tuesday
January 18
2:00 pm2:30 pm

Consumers triggered new, organic shopping requirements and accelerated others, once confined to home. Curbside, contactless, virtual sample and consult, and voice integration took off while buy online pick up in-store and other concierge services burgeoned.  Further, with essential/nonessential restrictions, labor shortages and supply chain constraints, retailers had to update operating, merchandising and transaction/fulfillment strategies. Consumers now expect a different retail experience. Join us as we share the technologies retailers need to continue attracting and delighting consumers with digital/personalized experiences, streamlined operations and virtual merchandise.

Session available On-Demand only; post-show

Tuesday
January 18
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Learn how JOKR is transforming its retail planning for increased efficiency, reduced inventory, and better product availability. With over 100 hubs globally, JOKR, one of the world's fastest-growing grocery delivery start-ups, operates in major cities from New York to São Paulo to Vienna, offering customers the extreme convenience of delivery within 15 minutes of order placement. JOKR will present the benefits of unifying retail planning, where demand forecasting, replenishment, shelf space optimization, and workload forecasting are integrated for maximum speed and efficiency.
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 5
The world has changed, and with it, consumer behavior and sentiment. To truly understand today’s retail consumer, brands need to leverage in depth insights using social data. Luis Freitas, Director of CRM & Omnichannel at Moët Hennessy, dives into best practices for applying social data to solve some of retail's greatest challenges. 
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

If the events of the last two years have taught us anything, it’s that businesses need a strong digital presence to meet rising customer expectations. Luxury fashion brand Natori began its digital transformation 14 years ago, expanding from wholesale to direct-to-consumer. Now, as consumer behaviors continue evolving, Natori is embracing a hybrid retail model with a customer-centric approach, from physical and online stores to digital marketplaces. Join BigCommerce and Ken Natori as they discuss the importance of staying agile and creating a unified omnichannel experience.  
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay

What was once a novelty is now a necessity. As retailers face more and more challenges, one thing is clear: robots can help retailers know more about their environments, get more work done and see better margins. Our panel will discuss their automation journey and how new innovations in robotics can directly impact the customer experience and sales performance.
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

In less than 2 years, iFood Card has had an incredible success, selling over 10 million cards. Starting as an online player and growing its brand presence through partners integrated with the Givex Hub and connected to +150K POS and +50 million users from digital wallets, the card has managed to build a unique positioning both online and offline, helping Ifood's ecosystem to grow through loyalty initiatives and segmented promotions.
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 2
Consumers increasingly demand a retail experience that is easy, differentiated, and frictionless. How can technology deliver, while also driving business efficiencies for retailers? Jennifer Maul, Director, Just Walk Out Technology by Amazon and Michael Coffey, Chief Strategy and Innovation Officer, Canteen Vending, part of Compass Group, discuss how smart solutions are delivering results for both the consumer and the retailer.