Exhibitor Big Ideas

Sunday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 1

As fears of inflation grow and a recession looms, retailers are looking at ways to deepen their customer relationships – all with what they have today. 

In a fireside chat, Cover Genius will look at the success of AppleCare, the largest embedded warranty program globally, and measure it against the rest of the industry who are yet to implement similar protection for their customers. 

Sunday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 2
Our panel of experts discuss strategies and tactics used by successful brand marketers to forge enduring and meaningful connections with customers that extend far beyond transactional interactions. Specific topics include emotional loyalty, clienteling, hyper-personalization, CX technology innovation (e.g., facial recognition and AI) and loyalty gamification.
Sunday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
Trigo is the only computer vision company in the world to retrofit existing real-size supermarkets into fully autonomous stores. During this mutual session between Trigo and Wakefern, we will discuss frictionless checkout, in-store shopper engagement and process automation. Additionally, this session will showcase Trigo’s modular approach to automation challenges and how Wakefern envisions the modernized supermarket.
Sunday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
You’ve heard it all before: inflation, disrupted supply chain, chaotic planning cycles and a challenging market. However, there are retailers that have cracked the code on merchandise planning, budgeting, and inventory optimization to manage through the disruption. Join this panel of retailers as they discuss the good and the challenging aspects of retail planning. You’ll leave with insights and takeaways for your own planning processes.
Sunday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
The modernization of ecommerce is happening quickly, and consumers expect a seamless brand experience across all channels. With advances in modular and composable technology, the right technology partners can help retailers deliver at speed and scale. In this session, learn how women’s apparel brand Chico’s quickly adapted to the increasing demand of their customers through collaborations via a composable commerce strategy.
Sunday
January 15
11:00 am11:30 am
Expo, Level 1, Expo Stage 1
How do retailers solve for the holy grail of shopping: motivating the 90% of in-store consumers to engage digitally and drive margin-rich revenue? By meeting the increased demand for personalized experiences that span digital and in-store touchpoints. Sean Turner, Swiftly Co-Founder and CTO will discuss how retailers can create meaningful digital connections with their customers that drive business outcomes.
Sunday
January 15
11:00 am11:30 am
Expo, Level 1, Expo Stage 2

Learn how retail experts from Vince, Mejuri, and UNTUCKit manage their
company’s omnichannel journey, from rallying internal stakeholders,
managing the RFP process, dealing with internal conflict, securing of
budget, managing a project launch and beyond. Hear first hand from the
folks that lead the charge for digital transformation…and lived to tell about
it! Gain valuable insights that you can apply to any retail project.

All attendees with get a copy of “Executing The Ideal Omnichannel RFP"

Sunday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 4

The first-of-its-kind Unified Commerce Benchmark Index for Specialty Retail evaluates more than 100 global brands on customer experience across 250+ cross-channel context, continuity, and convenience attributes.

This extensive benchmark uncovers what leading retailers are doing to pave the way forward for exceptional in-store and digital customer experiences. Walk away from this session with a vision of what it takes to deliver outstanding experience across the customer buying journey.

Sunday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5
After looking at the market and not finding what they wanted, Carters’, the purveyor of children’s clothing with over 1,000 stores, has built and is deploying their own Point of Sale (POS) solution on AWS. The replacement of their existing solution is reducing checkout times and improving customer satisfaction scores. The solution also enables an improved omni-channel experience leveraging technologies like personalization and RFID. Hear how Carter’s approached the project and lessons learned for future.
Sunday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
Madison Reed is a digitally native premium hair color brand that successfully parlayed its online success into a growing retail empire. OnQ CEO Paul Chapuis will be joined by Madison Reed Founder + CEO Amy Errett as they explore the company’s approach to bringing technology in store, and how its new Matchmaker interactive displays played a pivotal role in Madison Reed’s retail expansion.
Sunday
January 15
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Today’s consumers expect a seamless, personalized shopping experience wherever they choose to engage. To stay competitive, today’s retailers must find innovative ways to connect physical retail spaces with digital platforms. Phygital goes beyond Omnichannel to provide shoppers with seamless and interchangeable experiences. This means combining the best of the brick-and-mortar experience with the efficiencies of digital to create a unified retail enterprise.
Sunday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Some people might say a shoe can’t look good and feel great, especially after hours of wearing them. Fitflop is challenging that paradigm with shoes and sandals that combine unmatched style with world-class biomechanical science. Fitflop’s vision is for its internal systems to be as sophisticated as the products it sells. Learn from Fitflop’s CTO in
conversation with Peak, on how the company is reimagining and reengineering its merchandising, planning and marketing operations to be powered by a layer of connected artificial intelligence across the business.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 5
Neiman Marcus Group’s senior leadership team understands that remaining a leader in luxury retail requires innovation to maintain the personalized luxury experiences that their customers expect. In this session, Vijay Karthik, Senior VP and CTO at Neiman Marcus Group, discusses their retail journey to the cloud and their ongoing digital transformation. Vijay discusses changing the culture to a cloud-first mindset from a technology and people perspective, lessons they learned along the way, achievements so far, and the vision for the future.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 4
Join American Express, Firework, and industry experts for a robust discussion on how new software and technology can drive growth in consumer spending. The session will dive into how live commerce and shoppable videos have increased conversions for Retailers ranging in sizes, as well as deepened the connection that brands have directly with their consumers through their own websites.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 3
In 2022, the supply chain crisis impacted consumer shopping habits as product selection, availability and pricing were affected. In 2023, the crisis isn’t resolved but consumers will no longer tolerate disruptions, empty shelves or settling for substitutes. In Clicks and Picks: The State of the Supply Chain 2023, Shash Anand looks at what had been happening within the supply chain over the past year, the change in customer attitudes from beginning of the crisis to today, and the role technology plays in all of it.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 1
As acquisition costs rise, and customer purse strings tighten, retailers must look to new avenues for revenue. Retaining customers through a robust post-purchase experience is a key factor in achieving and maintaining sustainable growth. Through proactive communications, branded tracking pages, and digital returns portals, retailers can earn customer loyalty and carry their curated in-store experiences to their webshops. In this session we will review the must-have touchpoints for brands to achieve a seamless customer journey.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 2
Customer expectations in an increasingly digital-first retail environment, continue to grow. Customers expect fast shipping, and a large, relevant product assortment. How can retailers keep up? With advances in modular and composable technology, implementing Marketplace software can allow for expanded assortment, faster shipping timelines and reduced inventory risk. In this session, learn how wellness brand, The Honest Co, quickly adapted to meet their customer demand with fabric’s Marketplace platform.
Sunday
January 15
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 1
Discover how Lowe’s is shaping the future of home improvement retail with digital twins to give its retail associates superpowers to optimize operations and localize plans to better serve customer needs.
 
Additionally, Dell.com, #31 on the NRF Top 100 has embarked on a similar journey optimizing their supply chain and operations. 
 
Join us for an exciting session, where both Lowe’s and Dell.com share their “Phygital” journeys including strategy, implementation, best practices, success, and lessons learned.
Sunday
January 15
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 3
At Lowe’s, we strive to deliver the right home improvement products with the best service and value across every channel and community we serve.  Our partnership with Zebra Technologies equips teams with the technology they need to spend up to 60% more time on the floor, delivering a modern store experience that focuses on superior customer service and meeting higher productivity benchmarks.  
Sunday
January 15
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 2
The retail climate has seen a lot of ups and downs recently. Customer acquisition costs have increased dramatically, supply chain challenges have created inventory misalignments, and now inflation threatens retailers' margins. Many firms question whether traditional technology investment methods will pay off long-term.

Based on discussions with leading merchants, we have pinpointed critical financial and strategic decisions that retailers can make today to optimize their ROI and reduce technical debt, opening them up to future growth.
Sunday
January 15
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 5
Join CIOs from multi-million-dollar retail organizations for an interactive conversation as they discuss what it takes to thrive in the wellness/health & beauty space and how they continue to accelerate omnichannel transformation and expand customer-centric commerce. Learn what’s next on their roadmaps and business plans, hear their take on the state of the union for unified commerce and what they’re doing to improve the customer experience. Topics covered: successful omnichannel fulfillment strategies, customer experience improvements, technology roadmaps, inventory optimization and more.
Sunday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3
Sustainability has become integral to the customer experience as consumers increasingly seek retailers that reflect their values. In this fireside chat with URBN, a portfolio of global consumer brands including Urban Outfitters, Free People and Anthropologie, discover how the company leverages product data to create unique shopping experiences and supports circularity through its Urban Renewal line and Nuuly brand. Learn how URBN uses a flexible data model to orchestrate and convert sustainability data to develop meaningful connections with its customers.  
Sunday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 5
Consumers increasingly demand a retail experience that is easy, differentiated, and frictionless. How can technology deliver while also driving business efficiencies for retailers? In this session, Jon Jenkins, Vice President of Just Walk Out technology by Amazon, discusses how smart solutions are delivering results for both the consumer and the retailer.
Sunday
January 15
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1
When it comes to scaling a business, it’s all about extending how and where you sell. Whether you’re launching a new sub-brand, expanding internationally, leveraging new omnichannel platforms, or targeting a new audience, today’s shoppers demand an exciting and seamless online experience. Join BigCommerce CEO, Brent Bellm, as he discusses how to reach more people and drive more sales across multiple channels, geographies and markets — all while keeping your operations streamlined and your customer experience cohesive. 
Sunday
January 15
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
Creating and managing long-term labor plans and budgets is often time consuming and error prone.  Because labor is a retailer's largest controllable expense, it is critical for Store Operations and Finance to have the right tools to scale payroll costs to respond to changing market conditions.  Join Axsium‘s CEO Bob Clements as he shares how the world's leading retailers are transforming their labor planning platform to analyze labor performance, align spending priorities, adapt to changes in their business, and accelerate decision making.
Sunday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Caleres, who operates Famous Footwear, Allen Edmonds and Naturalizer, tells their transformation story that led to a 24% increase in conversions. From an outdated technology stack with lots of manual processes and a lack of shopper insight, they re-invented their digital experience around the customer, all-while managing the complexities of physical store locations, large product catalogs and multiple branded sites. Hear about their deployment and how they’re creating frictionless, relevant and personalized experiences with Coveo AI.
Sunday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2

Struggling with poor product experiences, sluggish time-to-market rates, and siloed processes? Your future success relies on your ability to deliver world-class product experiences no matter where your customers find you, yet many retailers struggle to keep up due to legacy technology and monolithic approaches. 

Orchestrate, activate, and optimize your entire product story across all owned and unowned channels, fueling exceptional omnichannel product experiences with the agility and consistency you need to delight your customers with a Product Cloud.

Sunday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 4
To drive a world-class, interconnected experience for its customers and associates, The Home Depot embarked on a full network refresh across its 2300+ stores. In this session, Technology Sr. Director Coleen Matsuo will discuss the drivers behind the refresh, the solution evaluation, the deployment experience, and the benefits being providing to customers and associates. Attendees will learn how the retail leader is leveraging the latest in edge technology to blend the digital and physical worlds and enable customers to design, research and purchase materials with ease. 
Sunday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5
Consumer expectations have evolved over the past few years and for retail operations today, that means rethinking the in-store experience to meet those increased demands. Join David Dobson, Intel and Andy Szanger, CDW for an engaging discussion on how retailers are using technology to both remove friction from the checkout process and create in store experiences that not only bring customers back to the store but make them want to spend more time there.
Monday
January 16
9:15 am10:00 am
Expo, Level 1, Expo Stage 2

85% of consumers will not shop with a retailer again after having had a poor delivery experience. How do you make deliveries better? Your customers desire a personalized and seamless delivery and return experience. Your goal is to provide a cohesive experience from order to delivery by creating simplified, efficient and cost-effective deliveries that increases consumer satisfaction and brand loyalty. 

Attend this panel to learn how HelloFresh & Tonal are ensuring that every delivery reaches its destination every time, on-time, accurately, efficiently, and sustainably. 

Monday
January 16
9:15 am10:00 am
Expo, Level 1, Expo Stage 1

Today’s customer is tech-savvy, connected, and expecting personalized service at every turn. For restaurants, investing in digital enhancements with an integrated approach to networking, IoT, Wi-fi and cybersecurity, will allow them to develop “digital DNA” - a holistic identity wrapped around technology, with customers at the core. 

Monday
January 16
9:15 am10:00 am
Expo, Level 3, Expo Stage 4
Traditional allocation planning processes were built to address simpler, predictable, and transactional retailing. In today’s world of constant change, these tools fail to deliver on strategy, scalability, and customer experience. Our panelists share how they’re adopting a new approach, geared around precision and automation that only AI/ML can provide. From highly accurate forecasting to AI-driven allocation connected to targeted and precise assortments, don’t miss as these retailers reveal their must-haves in a platform and how they’re driving a new value equation with AI at scale.
Monday
January 16
9:15 am10:00 am
Expo, Level 3, Expo Stage 5
Cloud POS sounds great in principle, but is a lot more complicated to deliver, especially across a large store base across multiple countries. Join this panel of leading-edge retailers as they share their cloud POS journeys - why cloud POS is a priority, how far they’ve come, where they want to go next, and what kind of value they’re achieving along the way.
Monday
January 16
9:15 am10:00 am
Expo, Level 3, Expo Stage 3
Retailers today are challenged to satisfy shifting customer expectations while engaging and retaining employees. Hear from Vera Bradley’s CRO, Mary Beth Trypus, and VP of Stores, Kelly Brown, as they explore how workforce management and store operations innovations have helped them create a modern store experience. 
 
Discover how they deployed Zebra’s hardware, software, and service offerings to simplify work for store associates and improve labor scheduling effectiveness, boosting employee productivity and providing customers with an outstanding in-store experience.
Monday
January 16
10:15 am10:45 am
Expo, Level 1, Expo Stage 1
Location technology enables retailers and manufacturers to create real-time digital twins of their supply networks in a geographic context. This capability allows practitioners to understand where goods are today and where they will be tomorrow. With maps and easy-to-understand dashboards using geospatial analytics, they can share insights to support strategic decision-making across their organization. Join GIS experts from Esri to learn how to bring geospatial insights, digital transformation, and resiliency to your supply chain operations.
Monday
January 16
10:15 am10:45 am
Expo, Level 3, Expo Stage 3
How are the partnerships between business and technology leaders driving new and innovative customer experiences and transforming retail organizations?  Hear from CIOs CxOs of leading brands on how they are shaping growth plans and building strategic innovation agendas with their business stakeholders across Finance, Marketing, Merchandising and Supply Chain. 
Monday
January 16
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
Learn how Marketing and IT and can work together to smoothly integrate data between systems, creating a real-time single view of your customers. MuleSoft helps retailers connect systems and automate processes, empowering your teams to optimize marketing spend, create data driven customer experiences and boost customer loyalty.
Monday
January 16
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
Conferences are abuzz with words like “customer-centric” and “personalization.”  Back at the office, the board room conversation focuses on greater efficiency and improved ROI.  There is a growing urgency to create seamless, all-connected customer journeys by connecting digital experience data with in-store experience, marketing, and customer service data, and it CAN be done!  Join us for a panel discussion to learn:
Strategies for leveraging customer data to achieve both customer experience and business efficiency goals
Monday
January 16
11:00 am11:30 am
Expo, Level 1, Expo Stage 1
Effective field leadership is essential to retail success.  Saving your District, Regional, and Zone Managers time by providing efficient robust tools and resources ensures their ability to support “goal meeting” stores and setting up frontline associates for success.  Simple and effective solutions drive results.  Learn how Dollar Tree and Family Dollar uses Opterus’ OPSCENTER to achieve their goals.
Monday
January 16
11:00 am11:30 am
Expo, Level 1, Expo Stage 2
Worldwide disruption has ignited a new narrative for the future of retail. Join us for expert advice from leading global retailers Careismatic Brands, Designer Brands and Harry Rosen on how to successfully navigate universal industry challenges and leverage technology to transform underlying opportunities into growth and profit. Discover how these retail brands have effectively pivoted to maximize revenue while adapting to consumer trends and expectations.
Monday
January 16
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
Digital ID technology is key to the next evolution of IoT, which will see trillions of connected items added to the billions we have today. Since its inception, Fast Retailing has continuously transformed itself, digitizing clothing with RFID and combined it with other technologies such as AI and robotics to automate, visualize and optimize supply chain management, leading to the evolution of the human touch purchasing experience for customers worldwide. Join us for an open and lively discussion on this ongoing revolution in retail.
Monday
January 16
11:00 am11:30 am
Expo, Level 3, Expo Stage 4
Learn how Tableau helps Aldi’s stores and associates make smarter decisions with real-time, SKU-level store data and analytics. Join Derek Russo, Director of Finance & Administration, to learn how they equip all store employees with the insights they need to evolve at the speed of the consumer. Aldi drives team alignment and make smarter decisions with Tableau’s easy to use, mobile-friendly visual analytics that surface the insights they need, when they need them.
Monday
January 16
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
CI&T’s Director of Retail Strategy, Melissa Minkow shares the findings from the Connected Retail Report and unpacks how brands over deliver along the customer journey. Key themes throughout the discussion include personalization, whether or not the metaverse should be a priority, and how consumers prefer to use digital channels in the context of brick and mortar.
Monday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Retailers know that to thrive amid the pressures of day-to-day business they must put innovation at the center of everything they do, from their business model to their products and experiences. In this session, learn how the smartest retailers manage the balance between the demands of today and innovating for tomorrow, what their stories say about the state of retail, and gain a pragmatic view of how you can put innovation at the heart of your business.
Monday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5

Physical stores are now undeniably the hub for record-breaking omnichannel sales. Excellent operations and 360° in-store visibility are required to ensure maximum productivity, on-shelf availability and profitability. In fact, 70-90% of stock-outs are really caused by poor execution...NOT supply chain shortages. 

Join Movista to learn how to streamline frontline operations with smarter retail execution and achieve 100% OSA in 2023. 

Monday
January 16
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 5

Discover Loblaws’ journey to transform their pricing across thousands of stores amidst a rapidly changing retail environment.

Built on a Google foundation, Revionics’ latest technology innovations empower Loblaws to make faster, smarter pricing decisions that better meet customer expectations and produce high-impact results.

Join Loblaws and Revionics for an engaging fireside chat on the new era of pricing and a look at how Revionics’ new platform delivers the power of AI with the speed, scale and automation retailers need in a dynamic, omnichannel world.

Monday
January 16
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 4
PVH’s leadership team knows the power behind running a global fashion empire is its people - that connecting with future generations of retail talent is how iconic brands remain timeless. In this session, Hari Dorai, Senior Vice President of HR Operations, Systems, and Analytics at PVH, shares how they deliver digital-led, associate-first experiences at global scale. He’ll discuss tools to engage frontline talent, uncover hidden insights, and put autonomy and control into the hands of people across the employee lifecycle.
Monday
January 16
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 1
Retailers continue to face supply chain disruptions while managing consumer expectations for product availability, with no end in sight. To better anticipate demand and grow market share, retailers have no choice but to transform their forecasting and planning capabilities now. Learn how Walgreens is facing this challenge head on by leveraging AI with new and external data sets, from weather to local events to social media, to dramatically improve demand planning and forecast accuracy leading to greater inventory performance, profitability, employee productivity, and customer satisfaction.
Monday
January 16
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 2

WorkJam invites you to join them for the unveiling of a global research study commissioned by WorkJam and conducted by Forrester Consulting that explores how ready we are as an industry to overcome the rejection we face from the frontline.

Guest speaker Dr. James McQuivey, VP, Research Director at Forrester will share insights and trends on building a silo-less EX (employee experience) for your frontline by unlocking scheduling, training/learning, task management and employee communications together. Retailers who do this will win.  Join our session to see if you are ready.

Monday
January 16
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 3
In a world of constant disruption, even very good is no longer good enough. To stay relevant brands must become, and stay, truly remarkable. This session will outline the key principles of making the remarkable mind shift and highlight real-world success stories from one of the world's most innovative retailers. 
Monday
January 16
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 4
Associates are challenged with additional store responsibilities stemming from the growth of buy online/pick up in store (BOPIS), curbside pickup, ship to/from store, plus demand for sell, fulfill and return anywhere capabilities. Creating an ideal customer experience at any point in the store, while making it easy for store operations leaders to easily train associates and scale personalized experiences, is critical. Join this interactive discussion with Dallas Cowboys Merchandising to learn how they are enabling their associates to revolutionize the customer experience and store operations.
Monday
January 16
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 5
Shoppers expect companies to know them, anticipate their needs, and connect them with products and services that meet those needs across channels. Learn how T-Mobile using the Adobe Experience Cloud to delight their customers with a seamless, connected cart & buy-flow experience with relevant contextual recommendations & discounts delivered throughout. And how they’re empowering their back-office with an integrated solution for managing the audiences and content/assets as part of delivering a personalized experience at scale.
Monday
January 16
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 1
Customer retention is more important than ever before. Using technology, companies can be present in their customers’ everyday lives, delivering experiences that drive brand engagement and influence behavior and purchasing decisions. Join Givex, iFood and the consulting experts Gouvea de Souza to learn how MarTech is changing the way that companies interact with and retain their customer base.
Monday
January 16
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 2

Data is nothing new for retailers in 2023. But environments continue to change and customer demands continue to rise. Just as technology and processes have had to rapidly adapt, so must our understanding of data. 

From the specifics about what and how data is collected, to how every insight can be used to generate the highest return and propel engagement. Our panel of industry and technology experts will give you a better understanding of how you can optimize data collection in order to maximize the effectiveness of data decisions. 

Monday
January 16
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 2
President & CEO, Satish Malhotra, is on a mission to transform The Container Store into “the best version of itself.” Along the way, he’s set some staggering goals - doubling sales to over $2B, opening over 75 new stores, and pioneering the company’s position on sustainability (to name a few). In this fireside chat, we’ll reveal how TCS empowers its teams to run fast towards these accomplishments, leveraging the company’s rich culture and customer-first principles to drive unprecedented growth.
Monday
January 16
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 3
Thriving in today’s challenging economy requires getting a lot of things right. In this session, we’ll look at the findings from the Omnichannel Retail Index. Our industry experts will discuss how to turn the learnings into actionable tactics and strategies to drive growth in 2023. 
Monday
January 16
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 5

What’s the difference between an online marketplace that thrives and one that fails? 

When done right, marketplaces can free retailers from supply chain constraints, protect them from inventory imbalances, and profitably unlock new categories.  But achieving the scale needed to make real impact on the business isn’t simple. 

In this session, you’ll hear from retail leaders at the forefront of the marketplace economy, where they’ll share how they’ve navigated the organizational and technical challenges needed to build marketplace strategies that stand out.

Monday
January 16
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 1
Fabletics is one of the digitally native retailers leading the industry in store openings. Join Fabletics and StoreForce as they discuss the acceleration of store growth and how they’re using StoreForce's all-in-one solution to deliver KPI performance, optimized store scheduling, timekeeping, and employee engagement to support their growth.
Monday
January 16
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 4
Learn how consumer behavior and labor markets are spurring today’s reality and how retailers are leveraging automation as a solution.  E-commerce is fueling the increase in consumer demand even as labor shortages are the new norm. Gaining additional throughput with automation requires expertise in planning, dense storage, and highly efficient automated picking strategies—all managed by sophisticated WMS technologies. SSI SCHAEFER will take you through the challenges and benefits when designing for a retrofit or even a new greenfield automation facility in today’s market.
Monday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
Brands that have a strong direct-to-consumer strategy and enabling technology are now realizing clear competitive advantage. An agile omnichannel order management system coupled with a state-of-the-art warehouse management system is key to optimizing order orchestration, fulfillment and delivering the customer experience. Find out how Titan Brands accelerated its omnichannel transformation - improving both their customers’ experience and profitability. In this insightful session learn the keys to determining  optimal omnichannel strategies, technology and fulfillment partners.  
Monday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3
Athletes know it takes years of training to become best in class which is no different when it comes to digital marketing. DICK’S Sporting Goods has been on a journey for several years to dig deep into their data and glean meaningful insights to understand their millions of customers and the experiences that delight them. Hear Shawn Wilkinson, eCommerce Program Manager for Personalization at DICK’S, as he outlines the customer-centric program his team has developed to operate the future of online and in-store shopping experiences.
Monday
January 16
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
At the conclusion of every holiday season, business leaders make a note to take action on the prior year’s learnings. What worked, what didn’t work and how it can be done better. This session will explore those learnings directly from a major retailer, industry analyst and PayPal, pulling insights from its customer base of nearly 400M consumers. 
Monday
January 16
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2
Employee turnover is barreling towards a 20% increase over pre-pandemic numbers and talent challenges persist. So how did one company transform its onboarding experience to center the associate, cultivate a culture of BYOD learning and help mitigate attrition? Senchal Murphy, Kroger’s Senior Director of Human Resources, shares her company’s award-winning vision for rewriting the onboarding playbook across its 400K+ workforce and how it allowed the grocery giant to deliver exceptional customer service while providing a sustainable, simplified, engaged model for the future.
Monday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5
The retail world is grappling with economic uncertainty as it continues to face rising costs, supply chain constraints, labor shortages and challenges to growth forecasts. Find out from a leading online retailer how an effective eCommerce fulfillment strategy incorporates a blend of advanced automation and network flexibility to consistently meet customers' expectations while mitigating risks.
Monday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
PVH Corp. is one of the world’s largest fashion companies and home to global iconic brands including Calvin Klein and TOMMY HILFIGER. In this fireside chat, learn more about PVH’s strategic vision and data management journey. Hear how PVH expanded its PIM capabilities and processes globally, gained organizational buy-in, migrated to SaaS and consolidated its technology stack, as well as how the retailer plans to further maximize its data management investment to drive fashion forward in the future. 
Tuesday
January 17
9:15 am9:45 am
Expo, Level 1, Expo Stage 1
Dominant Australian and New Zealand pharmacy retailer Chemist Warehouse has hundreds of physical stores and needed an ecommerce strategy to drastically expand product range from traditional in-store offerings. The answer was an expansive online marketplace. Join Bob Schwartz, Managing Partner of advisory 47B Street and industry retail veteran (Nordstrom.com, Magento), as he interviews Nick Blatt, Head of Ecommerce & Digital Customer Experience, for a deep dive into development and go-to-market process designed to drive revenue, deepen engagement, and boost satisfaction.
Tuesday
January 17
9:15 am9:45 am
Expo, Level 3, Expo Stage 5
Learn how H-E-B, Chipotle, and Albertson's are capturing additional sales and margin by staying ahead of an always present and highly impactful driver of demand volatility - the weather. The weather’s influence on consumer purchasing is a key reason for sales swings but it is not an unknown.  Hear how these leading retailers are using weather-driven demand analytics to precisely quantify and integrate these metrics into machine learning environments, performance reporting, demand forecasting solutions, store-level replenishment, digital marketing, and more.
Tuesday
January 17
9:15 am9:45 am
Expo, Level 1, Expo Stage 2
In 2022, the supply chain crisis impacted consumer shopping habits as product selection, availability and pricing were affected. In 2023, the crisis isn’t resolved but consumers will no longer tolerate disruptions, empty shelves or settling for substitutes. In Clicks and Picks: The State of the Supply Chain 2023, Shash Anand looks at what had been happening within the supply chain over the past year, the change in customer attitudes from beginning of the crisis to today, and the role technology plays in all of it.
Tuesday
January 17
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
You can’t ignore it any longer. Returns are the last step in the customer journey, and if not handled correctly, may be the consumer’s last step with you. Instead of being a “cost of doing business,” returns can be an excellent opportunity to delight your customer. Learn how AI and machine learning can recognize low risk behaviors and recommend more lenient enforcement of policies, redirect consumers to stores to maximize inventory, or deliver targeted, personalized incentives to recover revenue.
Tuesday
January 17
10:15 am11:00 am
Expo, Level 3, Expo Stage 4

Modern tech is radically impacting consumer experiences, turning traditional retail on its head. Solutions like self-checkout let shoppers enter a store, grab what they want, and go - without ever waiting in line. Early adopters are reporting massive improvements in operational efficiencies and customer satisfaction. But, are today’s retailers technologically prepared to support this new way of shopping?

Tuesday
January 17
10:15 am11:00 am
Expo, Level 3, Expo Stage 3
Behind American Eagle’s denim-led legacy and Aerie’s message of body positivity are the more than 30,000 associates who bring AEO Inc.’s brand promise to life in stores, every day. Hear how one of retail’s best employers uses communication to foster a culture where everyone feels empowered, respected, and recognized.
Tuesday
January 17
10:15 am11:00 am
Expo, Level 1, Expo Stage 2

Order fulfillment orchestration is essential to achieving delighted customers and enhancing the bottom line.

In this insightful presentation, we'll explore the latest trends in Order Management Software from a brand new study by the analysts at IHL Group. We'll also detail the five fundamental ways OMS/DOM creates value for omnichannel retailers, direct to consumer brand companies, and B2B business models, with a case study of how one omnichannel merchant is driving value from sophisticated DOM capabilities.

Not to be missed by companies interested in OMS/DOM solutions.

Tuesday
January 17
10:15 am11:00 am
Expo, Level 3, Expo Stage 5

What does a world-class store experience look like today? Almost 3/4 of retail sales still happen in stores but their role has changed drastically. 

This panel discussion will explore the role of the store, what separates the best stores from the rest, and the steps required to build a modern store experience. You’ll hear firsthand from Tulip’s CEO Ali Asaria and key retail executives about how they are building outstanding experience for customers and associates.

Tuesday
January 17
11:30 am12:30 pm
Expo, Level 1, Expo Stage 2
Kroger the largest grocery chain in the United States is reimagining the shopping experience in Kroger’s stores using simulation and AI-enabled applications. Join Wes Rhodes, Kroger’s VP of Technology Transformation and R&D for a fireside chat on how his team is using simulation and digital twins for optimizing store layouts and checkout process. This session will also touch on digital avatars for shopping assistance and delivering the most personalized omni-channel shopping experience using AI.
Tuesday
January 17
11:30 am12:30 pm
Expo, Level 3, Expo Stage 3
In-store automation, store purposed fulfillment, frontline empowerment, and orchestrating the consumer digital experience all collide on unified technology.  Adding AI, data analytics, loss prevention, and the metaverse to the retail roadmap creates even further complexity.  Not to mention, creating a seamless, safe, and consumer-driven experience.
Tuesday
January 17
11:30 am12:30 pm
Expo, Level 3, Expo Stage 5
Retailers and brands must manage shopping experiences and product availability while dealing with supply chain interruptions. Join Lululemon and Nedap to hear why there’s no future in retail without RFID and learn how to improve inventory visibility to unlock the best shopping experience for today’s omnichannel shoppers.
Tuesday
January 17
11:30 am12:30 pm
Expo, Level 3, Expo Stage 4
Winning the battle for customers amid a recession, inflation, and supply chain woes is fierce and nothing is more important than price. With price, it’s all about data and AI/ML to gain a competitive edge. Hear from our retail panel as they share how intelligent AI and lifecycle pricing strategies helped them overcome unique price challenges through the holidays. Furthermore, they’ll share how AI-driven price optimization allowed them to shift from a reactive to proactive model, allowing them to be more strategic in 2023.
Tuesday
January 17
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 2
In our recent global survey of 8,000 consumers, we discovered that 86% of consumers expect personalization when extending an offer. We also learned that consumers are showing a preference (68%) for in-store shopping across most segments. What strategies can retailers use to drive consumers to their brand and convert browsers to buyers? Join this panel of retailers as they discuss the role of inventory, customer service, communications, and pricing strategies to drive loyalty. 
Tuesday
January 17
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 3
Despite unprecedented conditions for the grocery industry, Ahold Delhaize USA companies have continued their industry-leading supply chain transformation to ensure customer needs are met no matter how they choose to shop. Join us to learn more about how the largest grocery retail group on the east coast is leveraging people and technology to deploy agility, flexibility, and precision in its end-to-end supply chain, which supports over 200 retail stores, rapidly growing e-commerce sales, and an expanding network of distribution centers.
Tuesday
January 17
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 5
Retailers are constantly looking for ways to enhance customer engagement and loyalty. As new technology trends grouped under the broad umbrella of “Web3” have started to proliferate, retailers are starting to rethink their customer centricity in this new paradigm. This session will focus on what aspects of Web3 Retailers find appealing and how they think Web3 will reshape customer engagement and loyalty in the near term. 
Tuesday
January 17
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 1
In this session, you’ll learn how cloud-based platforms reduce maintenance requirements and give your team the power to remotely manage any deployed device to deliver seamless experiences. With a comprehensive, fully integrated solution across all your devices and peripherals, your business will be a leader in digital transformation.
Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 1, Expo Stage 1
No longer can we only focus on our own operations and supply chains. To navigate future disruptions, you need line of sight to any changes that might hinder your ability to bring products to customers when they need them.

By using data, advanced analytics and real-time automation, we now have the power to transform retail operations and adapt supply chains while adopting nimble approaches internally.

Join this panel discussion with analytic change agents to learn how to activate innovation and pitfalls to avoid.
Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 1, Expo Stage 2
Publicist Sapient takes the stage with a client to discuss how digital transformation is more imperative now than ever. The team will unpack what it takes to get started and dig into an example of a digital program done right. Listeners of this session will come away with a case example, key actions they can consider, and an understanding of the tools they have available to bring similar initiatives to life. 
Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 3
Intelligent Automation powered by Legion WFM transforms labor operations and the employee experience simultaneously. Managers get powerful tools to manage labor, automate day-to-day decision-making, improve compliance management, instantly create optimal schedules, and engage employees. Hourly employees get gig-like flexibility and control with true self-service capabilities and modern communication tools. Attend this session to learn how retailers  automate daily tasks, improve decision-making, and enable managers to focus on what matters most.
Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 4

In this session, YOOBIC will chat with Chris Kaighn and Sarah Brown of francesca’s to discuss strategies for using technology to humanize and connect their teams. This has helped them turn around the business, enable their store teams to be successful, and is creating an employee-brand connection. “Investing in frontline teams is the key to delivering amazing experiences, and that starts with giving employees the resources they need to work smarter, share their ideas, and win over the hearts of our valued customers,” stated Chris.  

Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 5
In today’s unusual economy, how can retailers use macro-economic insights to move their business forward? This session will provide insight on the current economic landscape, drawing from aggregated and anonymized sales activity in the Mastercard network and third-party sources, including how the consumer is managing inflationary pressures and a shifting labor market. These macroeconomic insights will be coupled with real-life examples of how retailers are using such data and analytic capabilities to keep a pulse on the economy to make more informed and effective decisions.
Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 4

Retail is a fast-moving, trend-powered industry that relies heavily on making smart predictions to drive the business. AI/ML can improve the accuracy of these types of predictions by incorporating a wider range of signals & finding patterns that often humans can’t. But successfully adopting AI can be quite challenging for a number of reasons. Join us to discuss the top 5 ways retailers around the globe are embracing AI to improve experiences for their employees, associates and their shoppers. 

Retail is hard. AI is here. 

Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 5
This is a new era for retailers. One of productivity, profitability, and consumer understanding. With retail and consumer expectations constantly evolving, smart technology can transform the retail industry by delivering robust, consistent connectivity to provide a winning experience for shoppers. When brands can differentiate themselves from the competition by leveraging information to connect with customers across their shopping journey, they can revolutionize the brick-and-mortar customer experience with real-time personalization and consumer-aligned branding.
Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 1
A fireside chat with Poolwerx about digitally transforming their rapidly growing sophisticated franchise business with a fully composable platform and beyond.
Join the conversation to learn how Spryker is enabling a leading global pool service and retail provider to:
Sell products and new digital services online beyond commerce
Enable sophisticated commerce to support in-store clienteling
Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 2
As retailers recognize the highly effective media channel their physical stores represent, CPG brand marketers are capitalizing on the ability to engage the millions of shoppers visiting stores every day. As the leader in shelf-edge media, Vestcom will share how shelfAdz® are enabling brands to successfully connect their omnichannel message to this critical point of decision. Hear from select CPG partners on how this shelf-edge execution is driving measurable conversion across retailers like Kroger, Albertsons, Dollar General, Walgreens and more.
Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 3
Disruption has defined and will continue to define the retail landscape in the year ahead.  While learning to navigate the unpredictable choppy waters has been the norm, the stakes are being raised in 2023 where breaking through the drone of disruption will be the true imperative for retailer success.  In the face of a pending recession, waning consumer loyalty and fragmented omni attention, NielsenIQ will break down the 6 transformative retail trends that have the biggest potential to be a slingshot to success.