Exhibitor Big Ideas

Sunday
January 14
10:15 am10:45 am
Expo, Level 1, Expo Stage 1
In this presentation Frank And Oak, GoBolt, and BrightDrop will share cost-effective solutions for launching eCommerce operations that are both customer-centric and sustainable. The discussion will include an emphasis on the importance of last-mile delivery in creating the best customer experience, and how logistics partners can contribute to more sustainable business operations.
Sunday
January 14
10:15 am10:45 am
Expo, Level 1, Expo Stage 2
The debate over the significance of online versus physical shopping has come to a clear conclusion, with a consensus emerging in favor of unified commerce as the future of retail. Those brands which not only adopt but also demonstrate exceptional proficiency in the realm of unified commerce are poised to emerge as the true victors within the retail sector. Unified commerce meets customers where they are - blending online and offline experiences for a seamless journey.
Sunday
January 14
10:15 am10:45 am
Expo, Level 3, Expo Stage 3
When it comes to tracking the progress of an order, Domino’s Pizza Tracker takes the cake (or the pie). So, how do retailers apply this type of tracking to their own post-purchase process to create a memorable experience? Join YETI’s Director of Software Engineering, Scott Streit, and parcelLab’s CEO, Tobias Buxhoidt, and CMO, Sidra Berman, for a session where they will discuss how YETI has transformed their customer experience through personalized touchpoints and how to tackle the complexities of global ecommerce.
Sunday
January 14
10:15 am10:45 am
Expo, Level 3, Expo Stage 4

We are in a customer-led, technology-driven industrial revolution. Using Lenovo Retail Solutions as an example:” Retailers are not investing in small step changes to their portfolios - they are digitally transforming and investing in the massive scale and speed of digital, cloud-based, connected, AI-driven, and sensor-driven automation. “(IDC)”.

Sunday
January 14
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
Meijer's commitment to innovation has proven instrumental to providing enhanced experiences. Meijer's transformative approach and vision of automated networks has delivered exceptional operational efficiency and outstanding world-class experiences across its extensive retail network, spanning supercenters, markets, groceries, and gas stations, alongside its over 70,000 employees. Join Rodney McCarter, Meijer's VP of Infrastructure and Operations, to hear why choosing Juniper Networks for their AI-driven network has realized improved network operations, leading to enhanced user experiences.
Sunday
January 14
11:00 am11:30 am
Expo, Level 1, Expo Stage 1
Join us for a fireside chat where Floor & Décor, a Stibo Systems customer, unveils their transformative journey in mastering retail challenges through data management. They've meticulously refined 300,000 data points, amplified data quality and efficiency through user-friendly workflows. Explore their success in how they efficiently expanded product offerings and established crucial product relationships to enhance their customer experiences.
Sunday
January 14
11:00 am11:30 am
Expo, Level 1, Expo Stage 2
2023 was the "year of efficiency," and product leaders will still be expected to do more with less in 2024. In this session, you'll hear from Nick Patrick (CEO at Radar, the leading geofencing platform) and Bhaskar Mishra (SVP, Chief Product Officer at Michaels). They'll discuss trends in vendor consolidation and cost cutting, and how Michaels is taking advantage of these trends to deliver innovative location-based customer experiences across mobile and web. If you're looking to streamline your tech stack while accelerating digital transformation in 2024, this session is for you.
Sunday
January 14
11:00 am11:30 am
Expo, Level 3, Expo Stage 3
Wesfarmers, an organization that owns and operates Kmart Group and Target in Australia and New Zealand, embarked on their digital transformation with Kmart Australia Limited (Kmart) in 2016. While the initial migration helped Kmart achieve significant cost savings and freed up application teams from operational processes, they took their transformation efforts to the next level in 2022 with an initiative called MC2. This initiative involved migrating 55 on-premises applications to AWS.
Sunday
January 14
11:00 am11:30 am
Expo, Level 3, Expo Stage 4
Consumer preferences are constantly changing, and soon front doors will be the new storefronts. At that end, it is critical to have full connectivity from source to final delivery. Join us for a discussion where panelists from UPS, Southern Fried Cotton and Avery Dennison share how the power of digital identification enables item-level visibility throughout the entire supply chain, delivering retail to the consumer anywhere they want it. 
Sunday
January 14
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
Are you one of those companies that deprioritizes product descriptions to focus on customer journeys? Ignoring the product experience comes at a tremendous cost - preventing up to 60% more eCommerce sales - and ultimately alienates your customers and potential customers. Find out why it’s important to obsess over detailed product detail pages, rich images, on-brand descriptions, and how to do that at scale with AI. Discover actionable tips and tricks to increase AOV, CLV, and overall sales while reducing returns.
Sunday
January 14
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Retailers’ DEIA practices are making an impact on shoppers’ behaviors right now. Shoppers are abandoning retailers that don't share their values and embracing those that do. Our panelists represent a collective force for change, offering real-world examples and insights into how leading brands embrace accessibility and inclusion as integral aspects of their identity. Through their stories, strategies, successes, and failures, you will gain a deeper understanding of how to rethink your customer experience with accessibility and inclusion at the forefront.
Sunday
January 14
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Saks OFF 5TH, the premier destination for luxury off-price fashion, strives to deliver a superior shopping experience through a renewed focus on data, analytics, and personalization. By utilizing an array of AWS services, Saks OFF 5TH has been able to build, innovate, and remain agile to respond to their customers’ evolving preferences. In this session, Fei Wang, Chief Technology Officer at Saks OFF 5TH, discusses how they use AWS to transform the shopping experience and meet the needs of their customers.
Sunday
January 14
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
Drive loyalty, deliver best-in-class service, and empower your team to create the most relevant customer experiences that build loyalty and deepen your most important customer relationships. Listen as industry experts discuss how their customers use geospatial technology, big data, and AI to drive growth by leveraging location intelligence to inform their marketing and sales strategies and deliver world-class results.
Sunday
January 14
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5
Don’t miss the opportunity to hear from Burlington Stores on their ability to be flexible as they continue to grow their associate base and store footprint, while delivering great merchandise values to their customers.
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 2
Join HPE Aruba Networking to explore how CarMax and Ross Stores are modernizing their network operations to meet evolving needs. By examining where its IT team was spending most of their time, CarMax is leveraging AI and NaaS to strategically provide a more reliable and future proof network to deliver optimal customer and associate experiences across 240+ locations. Ross Stores is focused on modernizing their network infrastructure to enable mobility initiatives for its workforce and drive supply chain efficiencies for its 2,000+ stores.
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 3
Estée Lauder will discuss their strategic response to prevailing retail challenges. The presentation will highlight the successful integration of AI in their forecasting, driving Demand Planning and various other market functions. Improving agility to market shifts, resulting in inventory reduction, and improving fill rates. Attendees will gain insights into Estée Lauder's intentional adoption of ML/AI in navigating global competition.
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 4
Join this interactive session to hear about one retailer’s AI journey to date. Hosted by Microsoft’s corporate vice president, retail, consumer goods & gaming industries, Shelley Bransten you’ll also learn about new AI-focused findings from Futurum Research and all new AI capabilities in Microsoft Cloud for Retail that will help power your AI transformation. 
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 5
Well before GenAI became the latest buzzword, the Liquor Control Board of Ontario (LCBO) had a vision: Deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits. To support that vision, they have undergone significant transformation over the last 5 years - operationally, organizationally, and of course digitally. The adoption of AI to power search and discovery experiences has been an important part of that transformation.
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 1
Join us for a fireside chat where Floor & Décor, a Stibo Systems customer, unveils their transformative journey in mastering retail challenges through data management. They've meticulously refined 300,000 data points, amplified data quality and efficiency through user-friendly workflows. Explore their success in how they efficiently expanded product offerings and established crucial product relationships to enhance their customer experiences.
Sunday
January 14
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 1

Organizations need to pivot swiftly in a digital-first world, and Hearst is no exception. The global diversified media, information, and services company chose VTEX to revolutionize how users engage with their favorite publications each month. This session will explore how Hearst is offering seamless experiences across various sectors like fashion and lifestyle and how the technology choice was fundamental. Learn how this strategy is not just a shift but a complete reimagination of Hearst's business for the digital age.

Sunday
January 14
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 2
Retailers are facing an alarming surge in theft due to the rise of Organized Retail Crime (ORC). Moderated by the LPRC, this session will showcase how Kroger and Jacksons Food are leveraging AI solutions in their stores to tackle this issue head-on. Join us to gain invaluable insights into how these retailers are reclaiming their stores to provide both customers and employees with a secure shopping environment, all while effectively reducing losses attributed to theft.
Sunday
January 14
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 3
Office Depot is a leading specialty retailer providing innovative products and services to support the productivity and organizations of small businesses, home office, and education clients. They are on the cutting edge of solving the challenge of how to satisfy shifting customer expectations while engaging and retaining employees. Learn how Office Depot is using Zebra Workcloud solutions and Zebra devices to enable stores to become more operationally efficient, improving employee productivity and customer satisfaction.
Sunday
January 14
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 4
Generative AI is the topic of conversation in board rooms and on the mind of every retail CEO. And retailers are reacting differently, in this session, the panelists will share the practical use cases of AI for driving revenue, enhancing operations, and creating frictionless customer and team member experiences. Join us for an exciting session and gain valuable insights into the latest technologies that are driving the digital transformation.
Sunday
January 14
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 5
Join us as we discuss the game-changing influence of generative AI on shopping and retail, including the latest trends from the 2023 holiday season. Dive deep into The AI Playbook and how to get started. Hear from Trailblazers who are leveraging data + AI + CRM + trust to accelerate productivity, elevate consumer experiences, and drive lifetime loyalty.
Sunday
January 14
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1

When should you leverage the dropshipping or marketplace business model to find retail success? In this showdown, panelists will explore ecommerce case studies and debate the best-suited business models for each scenario. While marketplaces can power your team to go the whole nine yards in terms of scalability and profitability, every business has unique considerations and requirements.

Sunday
January 14
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
The last few years have seen widespread technology integration that enables retailers to enhance customer engagement, stay competitive and deliver value to customers in particular through advancements in AI and payment tech. In this session, Givex will discuss the future of payments in the retail industry, as well as how AI can streamline payment processing, offer faster transactions, analyze customer data to provide insight on customers, and more.
Sunday
January 14
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3
Tractor Supply Company knows it's critical for team members to be mobile, which is why it leverages SOTI’s Enterprise Mobility Management (EMM) solution for its business-critical mobile devices. The company recognized that printers must have the same level of mobility and performance, as they can impact the customer experience and enable growth in the business. The time it takes for printers to be enrolled, installed and managed can create unnecessary downtime.
Sunday
January 14
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
Dollar General is America’s fastest growing retailer by store count, opening 3 new locations a day. They have set on a mission to harness the power of digital in engaging their predominantly in-store customer base, with a goal of boosting revenues and increasing ad spend efficiency across their enterprise marketing and retail media network. This session will explore how Dollar General is designing a cutting-edge customer data platform and marketing stack to deliver omni-channel personalized experiences at scale, focused on value realization for both near and long-term priorities.
Sunday
January 14
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 5
Retailers must continue to find ways to delight consumers despite a purchasing journey that continues to grow increasingly fragmented across online, in person and through various marketing channels. You'll explore how one of the largest beauty retailers in the world, and one of the world’s largest grocers, are reimagining retail spaces and empowering associates with modern capabilities to meet the demands of the modern consumer, while aligning the responsibilities and values of today with an eye on the future.
Sunday
January 14
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
This session emphasizes the crucial role of ethical AI in harnessing its benefits while avoiding pitfalls. Come explore how IBM's commitment to explainable and fair AI interfaces with large retailers' renewed focus on transparency and accountability. The discussion will highlight that successfully implementing AI is not just about technological advancement but also about embedding human values into these systems to be trusted. Learn how ethical AI is not just an option but a necessity for sustainable and beneficial AI deployment.
Sunday
January 14
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 4
For over 60 years, Petmate has been dedicated to maintaining pet happiness, wellness, and quality-of-life. Through their digital transformation journey with Informatica, Petmate will be able to fulfill demand, increase supply chain visibility and predictability for partners, creating growth across all channels including retail & direct-to-consumer.
Sunday
January 14
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5
From scaling personalized shopping experiences to boosting merchant and developer productivity, AI - powered by connected data - gives your teams commerce superpowers to do more. Learn how retailers meet and exceed evolving customer expectations with Commerce AI. 
Sunday
January 14
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Join Mike Brown and the CEOs from MarketDial and RetailNext for a conversation about strategies and examples of optimizing the retail store experience. 
Sunday
January 14
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2

In this session we highlight the crucial role of cybersecurity in adopting artificial intelligence and predictive analytics for customer retention. Learn how to enhance the overall customer experience, become more operationally resilient, and foster customer loyalty with Cloud and AI.

Monday
January 15
9:15 am10:00 am
Expo, Level 1, Expo Stage 1
Join industry thought leaders as they discuss cyber threats facing retailers today and how the right security strategy can fuel business transformation. Wendi Whitmore SVP of Unit 42 at Palo Alto Networks, will join Ulta Beauty CISO, Diane Brown; Nicole Beckwith, Threat Operations Leader at Kroger; and Carrie Tharp, VP Industries at Google Cloud to discuss AI/machine learning innovation and new digital-first use cases. Hear how the latest cyber threats are impacting digital transformation and why cybersecurity investments can fuel innovation.
Monday
January 15
9:15 am10:00 am
Expo, Level 1, Expo Stage 2
Imagine being able to answer any business question without the need to open a report or engage an analyst. Now imagine if everyone in your organization had that superpower. This is the promise of Generative AI. Leveraging a semantic layer, trusted data and shared business definitions, Generative AI makes it possible for anyone to surface new insights, explore key drivers and take immediate action through natural language, empowering you to explore and innovate at a pace unimaginable before.
Monday
January 15
9:15 am10:00 am
Expo, Level 3, Expo Stage 3
75% of consumers now expect express delivery, with 72% more likely to reorder from companies offering it. But how can retailers keep up with increasing consumer demands without sacrificing profit margins? The key is understanding customer, product, experience, and profitability interdependencies. Retailers must own the customer experience from end to end with proactive and efficient inventory distribution. Collect & Receive changes the way retail moves.
Monday
January 15
9:15 am10:00 am
Expo, Level 3, Expo Stage 4
The retail and hospitality industries have shown resilience in navigating numerous headwinds–from labor shortages and fluctuating demand, to rising operational costs and increasing customer expectations. Join this session to hear how global Asian culinary brand P.F. Chang's is using the Workday platform with built-in AI to increase process efficiencies, drive real-time insights, and make faster, better decisions. Learn why they are the gold standard in employee engagement and guest experience with a cohesive HR, workforce management and financial management approach.
Monday
January 15
9:15 am10:00 am
Expo, Level 3, Expo Stage 5
According to the U.S. Bureau of Labor Statistics, in the retail industry, there are currently 5.5 million more job openings than workers to fill them. Join Andre Joyner, CHRO, JCPenney, and WorkJam, the world’s first digital frontline workplace, to learn strategies to empower your workforce by providing scheduling flexibility and early access to earned wages to increase store-level and supply chain associate retention and engagement, while generating significant manager time savings. The results - becoming an employer of choice.
Monday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 1
In this session, we’ll share lessons learned from helping the world’s greatest retailers and brands win by building profitable e-commerce businesses. Hear how to grow your top line and bottom line, scale faster in a world of asset-light e-commerce models, and unlock new revenue streams.
Monday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 2
Join us as Chris Rupp, Chief Customer Officer of Victoria's Secret & Co., shares her unwavering commitment to customer-centricity through technological advancement. Hosted by Jason Holland, Chief Business Officer of Firework, this discussion will delve into the core principles of achieving omnichannel success, the profound impact of elevating customer experiences for fostering loyalty, and her steadfast dedication to infusing AI and personalization into the heart of Victoria's Secret & Co.'s customer-centric product roadmap. 
Monday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 3
Retailers and manufacturers know that incorporating data into their decision-making is no longer optional, but essential. With so many different data sources and technologies to consider, it can be overwhelming to identify the most practical, yet impactful ways, to lean on data insights to inform both strategic planning and day-to-day decisions.
Monday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
Join Mattress Firm as they map their journey to operational excellence. In this session Mattress Firm will explore the impact YOOBIC has made streamlining operations, enabling real-time visibility into field execution, and empowering frontline teams across its 2,300+ stores. Learn how effective collaboration between Retail Operations and IT can create a streamlined, integrated technology ecosystem that empowers frontline teams to succeed. The panel will share best practices for company-wide rollout of new solutions and tips for driving user adoption.
Monday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
Empower the connected workforce to deliver what customers crave: the products, knowledgeable, friendly service and a hassle-free shopping experience. Join executive team from Schnucks, Chief Data and Deputy Chief Information Officer, Tom Henry, and VP of Operations Support, Kim Anderson, for an insightful panel discussion about the strategic vision and essential tools Schnucks adopted to drive success, founded on intelligent operations, and data-driven forecasting and planning to make real-time decisions.
Monday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 4
Join Linda Lomelino, Senior Director, Product Management at Walmart Data Ventures and dunnhumby as they discuss how these two retail and insights powerhouses are helping to accelerate the next evolution of commerce analytics. Attendees will receive a unique glimpse into how Walmart U.S. suppliers are tapping into Walmart’s proprietary first-party data to inform and improve every touchpoint across the customer journey: from manufacturing source to shelf and back. 
Monday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
With a fast-transforming retail ecosystem, retailers need to stay ahead of trends to offer exceptional in-store and digital customer experiences to drive brand loyalty, increased profitability while also doing their bit towards sustainability. Walk away from this session with a vision of what it takes to deliver outstanding experience across the customer buying journey and the role that unified commerce can play in this.
Monday
January 15
11:00 am11:30 am
Expo, Level 1, Expo Stage 1
You can’t tap into customer loyalty without an equally loyal employee base - a mantra rue21 knows well. The customer-obsessed apparel retailer is equally obsessed with their associates (their “internal customer” as they call them), and is constantly looking for ways to foster an evangelistic workforce that creates a steady flow of fresh talent - and a next-level experience that brings customers back, again and again.
Monday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 3
AI is a crucial technology in retail today. Whether you are just getting started or looking to advance your AI/ ML capabilities, there are many obstacles and potential roadblocks to overcome. From data organization and resources, to proper planning and execution, having a reliable roadmap is the key to a successful implementation. Join retail current and former executives from Walmart, Bass Pro as they share their experiences integrating AI and Machine Learning into their existing retail planning and execution ecosystems. 
Monday
January 15
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
In this session, Cover Genius will speak with Shippo, the leading shipping platform for modern e-commerce, about the importance of enhanced protection for merchants. From the rising rates of porch piracy, fraud concerns and a busy returns season, retailers and brands are looking for a comprehensive suite of solutions that will keep their shipments protected for any event.
Monday
January 15
11:45 am12:15 pm
Expo, Level 1, Expo Stage 2
Omnichannel transformation is hard to pull off. Technology is an important tenet of change and is critical in helping brands transform their operations to create unified shopping experiences that create profitable stores, top performing store associates, and shopaholic, loyal super fans for your brand. Attendees will hear from a panel of NewStore customers leading omnichannel efforts at their organizations, and walk away with actionable tips and insights to bring to life at their organizations. 
Monday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Delivering the right products at the right time and place, is essential in a competitive market that is harder than ever to attract and convert shoppers. Join fabric and industry-leading retailers to discuss how to approach innovations like generative AI in your commerce experience to build customer loyalty and move fast on a modern platform. Moderated by Sandra Campos, this engaging panel for retailers will discuss how to get started, leading use cases emerging for merchandisers, and the ROI of testing new ground.
Monday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
Retailers have seen tremendous change in what customers expect from their shopping experiences and what is required to build loyalty. To meet evolving customer demand, retailers are turning to generative and conversational AI to help them build more personalized marketing campaigns, deliver meaningful in-store and online experiences, and provide responsive customer care through their channel of choice. Join us to hear how Microsoft is helping organizations unlock customer-centric shopping experiences with safe and responsible generative AI technologies.
Monday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5
Generative AI has the potential to transform businesses across industries. In this session, we will share Google Cloud's perspective on generative AI that can help drive value for retailers. The session will also feature senior leaders from Carrefour, Lowe's and Victoria Secret who are at the forefront of using generative AI in a pragmatic and achievable way. Generative AI is not an esoteric concept, but something Retailers are adopting today and improving their businesses with.
Monday
January 15
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 1
Food is at the heart of every neighborhood, technology is at the center of every retailers’ customer experience, and giving back to our communities often requires a blend of strategic partnerships, next-generation technologies, and a vision for the future. Join us to learn how Comcast Business is thinking holistically about serving the community in every corner of the country. 
Monday
January 15
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 2
To thrive in retail’s fast-paced and competitive landscape of rapidly shifting consumer preferences, economic fluctuations, and technological advancements, accurate forecasting is a must. This panel brings together experts from various domains to present an overview of the importance of retail forecasting, its methodologies and challenges, and how it can be harnessed to drive business growth.
Monday
January 15
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 3
In this high-powered session, join Mikko Kärkkäinen, CEO and Co-Founder of RELEX Solutions as he collaborates with a distinguished panel of retail executives and industry experts. The session will delve into the pivotal challenges dominating in retail, spotlighting revolutionizing retail planning and optimizing supply chain management. Together, these industry leaders will engage in open dialogue, dissecting the pressing issues and sharing cutting-edge strategies that are reshaping the retail landscape.
Monday
January 15
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 4
Stores are here to stay and remain a central part of retailers’ unified commerce strategies. But executing on technology that can truly maximize on the opportunity every time a consumer walks into a store is more difficult than ever. Hear from an Aptos customer about their plans for unified commerce, and how they are investing to enable stores as a key pillar in their unified commerce strategy.
Monday
January 15
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 5
Learn the secrets behind the American Eagle (AE) and Aerie brand's thriving store experience. Join Marc Lambo, VP of Store Operations at AEO Inc., as he sheds light on building a unified team vision, creating effective feedback loops, and adapting to an ever-changing retail landscape. Marc will share how he’s helped create a resilient culture in AE and Aerie stores, ensuring every team member is aligned with the company's core values. Don't miss the chance to learn how AE and Aerie has set the stage for lasting brand impact both in-store and online!
Monday
January 15
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 5
This session focuses on the practical reality of launching a successful customer data project. While the opportunity and vision of these initiatives are widely acknowledged, the real challenge lies in their execution. This discussion will explore key strategies, best practices, and potential pitfalls in the journey of bringing a customer data project to fruition and carrying it through to success.
Monday
January 15
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 1
To get locations doing the right thing quickly and consistently, retailers need to get really good at driving behavioral change at scale. Particularly with the rise of AI, sustainable change management is essential to adopting and capitalizing on these emerging technologies effectively. In this session, we’ll share a success story: grocery retailer Giant Eagle's digital adoption strategy that led to 30,000+ team members across multiple brands logging into a new platform several times a week.
Monday
January 15
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 2
Understanding store customer journeys is more important that ever before and required to deliver true omnichannel experiences. Come hear innovative retailers talk about how understanding their customer and associate journeys - and the technology they use - helps them deliver on their brand promise, optimize store operations, and drive store results.
Monday
January 15
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 3
Consumers are becoming increasingly digitally savvy and have come to expect an exceptional level of personalization in their retail experiences. How can companies keep up with the trend? Join American Express, Superlogic, and industry experts for a robust discussion on how companies can use innovative ways (think Digital Collectibles and AI) to help attract new shoppers while also helping to win back and retain loyal customers over the course of their lifetimes.
Monday
January 15
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 4
Join Titan Brands, a global fitness online retailer, to understand how they took control of their supply chain and eCommerce to enhance the customer experience. An agile order management system, coupled with a state-of-the-art warehouse management system, enabled improved order visibility and omnichannel fulfillment and helped them deliver on their customer promise. Join Titan and Korber Supply Chain for a fireside chat to understand their business results and reflect on the learnings that both parties were able to gain through this partnership. 
Monday
January 15
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 1
Join the LIDS and StoreForce team as we discuss the five key tactics contributing to LIDS’ global expansion of over 1300 stores. Together, each tactic plays a significant role in solving their workforce puzzle. LIDS has mastered its operational approach. In this session, you will gain insights into strategically managing lean labor, fostering employee engagement, developing internal programs, navigating global growth, and maximizing sales potential. Gain valuable insights and walk away feeling empowered and ready to take your organization to the next level!
Monday
January 15
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 2
Industry leaders from GoPro, Salesforce, and OSF Digital will uncover key retail trends and discuss how AI is already taking them to the next level. You'll also find out why you need a data strategy as the foundation for predictive and generative AI. Providing actionable insights, we will outline what will propel retailers toward growth and success in 2024, offering a strategic roadmap to help you embrace new data and AI capabilities.  
Monday
January 15
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 3

Hear the story of a top Norwegian grocery retailer unlocking dynamic pricing to become the price image leader in a hypercompetitive market. Leveraging Revionics’ leading AI data platform and electronic shelf labels, REMA delivers optimized prices to their stores throughout the day to maintain their price leadership. Don’t be undercut by competitors. Join Revionics and the Head of Pricing at REMA 1000, a Reitan Retail brand, to discover how a cutting-edge data platform combined with electronic shelf labels, spurs innovation and empowers pricing at the speed of retail. 

Monday
January 15
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 4
In today's fast-paced retail environment, maximizing employee engagement and labor efficiency simultaneously is essential. Dive into the future of workforce management with us, where the key to thriving lies in intelligent, automated, and employee-centric strategies. This session illuminates how top-tier retailers like Rite Aid, Aldo Group, and Cinemark are revolutionizing their operations. Discover how offering schedule flexibility, immediate access to earnings, and cutting-edge tools not only elevates employee communication and morale but also drastically reduces turnover.
Monday
January 15
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 5
What’s the difference between a successful online marketplace and one that fails? When done right, marketplaces protect retailers from inventory imbalances, profitably unlock new categories, and grow the share of wallet. But achieving the scale needed to make real business impact can be a complex challenge. Discover Mirakl’s CEO, Adrien Nussenbaum's views on the business and technical aspects that founded the project of a leading luxury retailer to reinforce the marketplace position within their eCommerce strategies.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1
Many of the most profitable, fastest growing, and valuable retailers operate a marketplace. But how does this business model generate top-line sales and bottom-line profit? This session will describe popular marketplace monetization techniques like commissions, subscriptions, embedded finance, retail media, cross-border, fulfillment services, data, and more. We’ll also discuss how the marketplace business model reduces CapEx and OpEx costs like inventory costs, fulfillment, merchandising, markdowns, SEM, warehouse construction, returns processing, and more.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
AI unlocks possibilities across all aspects of the retail business. Learn how retail leaders are using predictive technologies such as AI, ML, Big Data, and analytics to grow intelligently and make faster, better-informed decisions across various business operations. Discover how technology solutions infused with business AI are opening a realm of smart possibilities for countless business needs. Get real customer perspectives on unlocking the power of AI to lead the way into the future of retail.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
ChromeOS is transforming retail spaces into modern, efficient, and engaging experiences for customers and employees alike. In this session, hear from a panel of retailers who are modernizing their retail space with the latest solutions, paving the way for delightful customer and employee experiences.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 5
There’s a lot more to RFID sensors than just inventory management. RFID tags and labels can be found on a wide range of consumer products due to proven success across enterprise use cases like loss prevention. Digitizing loss prevention gives retailers more insights & data to deter theft and take a proactive approach to combating the growing challenge of retail crime. In this engaging session we’ll take a deep dive into Macy’s journey, exploring how RFID sensor technology is being used to unlock the challenge of loss prevention and detection.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3
Discover how Solo Brands’ digital and ecommerce strategy evolves across their rapidly expanding omnichannel businesses, as CDO Jenna Flateman Posner discusses building an integrated channel strategy. Don't miss the chance to gain insights into the approach that allows their portfolio of brands to build deeper connections with new customers by leveraging the latest retail tech tools, including Buy with Prime and Salesforce Commerce Cloud. Discover the ways you can expand your reach to millions of Prime members and offer your shoppers fast, free delivery.
Monday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
No one likes waiting in lines. Shoppers want the flexibility to quickly enter a store, pick up what they want, and go on their way. Just Walk Out technology by Amazon continues to innovate shopping by delivering frictionless experiences with RFID technology, supported by Avery Dennison. Join Jon Jenkins, Vice President of Just Walk Out technology by Amazon, and Bill Toney, Vice President, Global RFID Market Development, Retail, at Avery Dennison for a lively and engaging discussion about how Just Walk Out technology for apparel delivers shopper convenience and operational efficiencies.
Monday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Despite steady increases in mobile and online shopping, many customers still prefer to complete purchases in physical stores. To effectively meet demand, retailers must learn and align to what customers want. With the right solutions on the right network, Smart Stores can capture and activate data to optimize operations, manage inventory, predict trends, and much more. Discover how T-Mobile for Business, Tractor Supply Company, and 345Global are teaming up and using digital connectivity to fuel retail growth.
Monday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2
Join us to explore the top five strategies that harness the power of data, AI, and CRM to turn shoppers into customers for life. With Salesforce Marketing Cloud & Loyalty Management, you’re one click away from tailored experiences, customized offers, and exceeding customer expectations.
Monday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 4
Retailers are experiencing significant criminal activity in and around their stores. From shoplifting to organized retail crime, retailers are turning to geospatial technology and mapping as critical tools for documenting criminal activity in the context of time and location. This data enables retailers to find patterns in criminal activity that inform their prevention and recovery efforts and help them to make their stores safer for their teams and customers.
Monday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5
Join us as we explore our customers transformative journeys with Anaplan and their innovative approach to retail planning. We’ll discuss the intricacies of the retail landscape, shedding light on the external influences and internal challenges shaping their organizations in the current macro climate. Hear how our customers are reshaping the future of retail planning and learn more about the transformative power of Anaplan. Don’t miss this opportunity to gain actionable insights and inspiration while at NRF!
Tuesday
January 16
9:15 am9:45 am
Expo, Level 1, Expo Stage 1
Today's consumers want low prices, but they don't want to sacrifice quality in-stores. In order for retail teams to meet both of these consumer preferences simultaneously, they must find ways to improve efficiencies at the store-floor level. By optimizing unglamorous routine processes such as shelf replenishment, item management/ordering, and store tasking, across multiple locations, retail leaders can capture incremental sales and uncover significant cost savings that enable more competitive pricing - without compromising on quality.
Tuesday
January 16
9:15 am9:45 am
Expo, Level 1, Expo Stage 2
Join NIQ's Jamie Clarke, Head of North America Retail, for an exclusive NRF session that takes a deep dive into the six retail imperatives that will help retailers be successful in 2024, including: 
• Embracing AI + Democratization of Data 
• Balancing Value & Volume 
• Understanding + Winning Constrained Consumers 
• Meeting consumers where they are 
• Mastering the Omni Experience 
Tuesday
January 16
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
Return fraud and abuse has been growing for years and now retailers are dealing with “friendly fraud” and outright fraud and abuse in their claims and appeasement areas. Simple rule-based controls don’t take into account total customer value and often punish the best customers - and fraudsters are experts in getting around rules! Learn how major retailers are now using AI to customize the decisioning for every customer, every channel and every transaction. 
Tuesday
January 16
9:15 am9:45 am
Expo, Level 3, Expo Stage 4
Join Dan Coates, Senior Evangelist at ACI and a special guest to gain new insights on how robust payment orchestration is the key to great customer experiences. With rapid proliferation of payment methods, channels and devices, payment orchestration needs to be agnostic and best-in-class, supporting customer journeys in the ecosystem and payment adjacent spaces - merchant executives and vendors alike have taken notice.
Tuesday
January 16
9:15 am9:45 am
Expo, Level 3, Expo Stage 5
Hear how FreshDirect and Dick’s Sporting Goods leverage weather-driven demand (WDD) analytics to "deliver" better customer experiences, and "score” more sales. The weather is always a big motivating force behind consumer buying decisions – directly, frequently, and meaningfully elevating or deflating demand for a product. WDD analytics enable retailers to optimize planning, inventories, operations, and digital marketing by proactively addressing a critical external influence on daily purchasing decisions.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 1, Expo Stage 1
In today’s world, customers expect to interact with brands when, where, and however they want. And, as new digital touchpoints emerge – cashier-less checkouts, wi-fi analytics, mobile ordering, contactless payment – brands must look for technologies that drive best-in-class experiences and efficiencies for both customers and employees.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 1, Expo Stage 2
Domino’s Pizza has consistently set the precedent for providing an engaging and efficient digital customer experience, raising consumer expectations across the board for retailers. In this session, retail expert Melissa Minkow will be joined by Domino’s VP of Digital Experience and Loyalty, Mark Messing, to discuss their game-changing innovations and the decisions behind them. Takeaways will include how Domino’s optimized their digital strategy, key learnings from their successes and challenges, and consumer insights from CI&T’s annual Connected Retail Report.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 3, Expo Stage 3
Join us to explore the exciting intersection of AI and online retail. By looking into Mercado Libre’s innovative use of AI to reshape online retail dynamics over the last decade, this talk aims to mark the difference between previous uses of AI and what new opportunities are presented by generative AI. Is generative AI a revolutionary force set to redefine ecommerce, or is it an evolutionary development augmenting existing structures? In this session, learn about the real-world applications, opportunities, and challenges of AI based on Mercado Libre’s practical experiences and experimentation.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 3, Expo Stage 4
Looking to refine your retail strategy? In this session, leaders at PacSun, TravisMathew, and VisionWorks reveal the practical steps they’ve taken to optimize their retail operations and achieve consistent success in a competitive market. They'll share simple ways they foster open two-way communication, promote healthy competition, and maintain brand consistency across various store locations. You’ll come away with clear steps to boost your own stores’ success.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 3, Expo Stage 5
The potential of innovative technologies such as AI and IoT offer retailers the promise of transforming the customer experience, so how do you build a plan that will make an immediate impact that aligns with your long-term strategy? We'll dig into the trends, share some of the most exciting use cases in retail today, and talk about what to do next regardless of where you are in your journey. Join industry experts from Intel and CDW as they discuss how advancements in AI, AR/VR, and IoT are powering new possibilities for the retail industry.
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 1, Expo Stage 1
With increased competition across channels and geographic regions, the pressure to drive continued growth while adding efficiency and maximizing sales margins continues to drive strategies for commerce leaders. At the same time, the volume and velocity of tax compliance rules and regulations are adding complexity to commerce operations and can get in the way of opportunities for business growth.
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 1, Expo Stage 2
Discover how GameStop's employee-centric approach drove an immense digital and operational transformation. With YOOBIC as their digital “Main Menu,” GameStop merged fragmented systems into one streamlined app. Unlocking a new era of enterprise-wide teamwork and connectivity, in the process. Hear about GameStop's experience piloting NEO, a suite of AI tools designed to optimize efficiency, boost productivity and empower teams. Hear their take on how they think AI will impact the industry, and what you can do as an organization to implement it.
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 3, Expo Stage 3
The impact AI is having on the retail industry is undeniable, and retailers are faced with the unique challenge of harnessing data analytics to optimize the customer experience. With broad networks of physical stores and growing e-commerce environments, retailers are faced with unique infrastructure solution requirements. Remote management capability, continuous insight into operations, customer behavior analysis, and data privacy are all paramount. Join us to learn how retailers are leveraging anonymous customer data and modern infrastructure solutions to optimize business operations.
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 3, Expo Stage 4
Join PACSUN and Levi’s as they delve into the transformative power of RFID technology in today's retail landscape. Explore how leading brands are leveraging RFID to enhance operational efficiencies, mitigate theft, and significantly impact revenue. Dive deep into actionable insights on integrating this game-changing tech seamlessly across your retail operations. Don't miss this enlightening discussion on innovating for a smarter, more efficient, and profitable retail future.
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 3, Expo Stage 5
Hear how leading companies are leveraging Snowflake to set the retail industry data standards. During this session, we will hear from: 
    • Albertsons Media Collective on what’s needed to unlock the full potential of retail media
    • NielsenIQ leverages Snowflake to empower customers in 84 global markets with enhanced data-sharing capabilities and seamless real-time data access.
Tuesday
January 16
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 2
Tobias Ring, SCAYLE’s Managing Director Commercials, shares how ABOUT YOU, one of Europe’s fastest-growing fashion and lifestyle retailers, reached 5 billion Euro in annual transaction volume* through broadening their global reach with influencer marketing and international expansion. Learn how ABOUT YOU's marketplace strategy played out and how the technology and expertise developed along the way now powers over 140 shops with SCAYLE Commerce Engine. *defined as gross transaction volume, i.e., before returns, cancellations, and including VAT
Tuesday
January 16
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 4
In today's hyper-connected and competitive retail landscape, price optimization is crucial for striking the delicate balance between maximizing profitability and delivering superior customer value while navigating dynamic market conditions, changing consumer behavior, and fierce competition. The panel discussion convenes industry experts, pricing strategists, data analysts, and marketing professionals to delve into retail price optimization methodologies, challenges, and the opportunities it offers for sustainable growth and customer-centric strategies.
Tuesday
January 16
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 5
The last few years in retail have been marked by significant demand shifts and unprecedented volatility. In this exclusive masterclass, GNC's VP of Merchandise Planning, Erica Evans, and Tailored Brands' CTO, Scott Vifquain, will discuss their strategic approaches with Invent Analytics CEO & Founder, Gurhan Kok. Learn about GNC's effective inventory management across various channels and Tailored Brands' innovative response to changing customer preferences in their tuxedo business, at Men’s Wearhouse and Jos. A. Bank.
Tuesday
January 16
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 1
Retailers are in a moment of AI opportunity. From deepening customer loyalty via innovative shopping experiences to maximizing operational efficiency through precision analytics, applying generative and traditional AI to retail challenges is a top-priority for organizations of all sizes. But for many, incompatibility of sources and formats across their data-estates continues to limit their AI aspirations and keep critical insights locked away. Join us to hear how Microsoft is helping retailers achieve data compatibility across their organizations and unlock AI opportunities.
Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 1, Expo Stage 1

boodleAI is on a mission to make AI technology easy and accessible to everyone. In this session, boodleAI Co-Founder and Co-CEO, France Hoang, will join Nautical's Co-Founder and CEO, Niklas Halusa, to discuss how they’re using the marketplace model to revolutionize the way consumers discover, access, adopt, and integrate AI solutions.

This session will explore:
- France’s vision for the future of AI
- The benefits of the marketplace model for disruption
- The challenges faced in launching a new marketplace

Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 1, Expo Stage 2
Fulfillment and distribution centers are key to providing optimal customer service in a supply chain network and for ecommerce order delivery. PepsiCo is developing digital twins combined with computer vision applications to identify congestion areas, simulate different layouts to improve throughput and accelerate order fulfillment. Join this discussion to hear how PepsiCo, HPE, and NVIDIA are partnering to create a fully digitized fulfillment center optimized with AI from edge to cloud.
Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 3

In today’s commerce landscape, omnichannel is not an option; it’s an imperative. Join leaders from BigCommerce, Feedonomics, and HOUZER as they discuss how to take advantage of the most current tools and technologies to uplevel your omnichannel strategy. 

Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 4
Macy's, the world-renowned department store, is transforming its customers’ experiences through hyper-personalized and connected journeys that drive profitable growth, brand love, and loyalty.  As an early adopter of digital transformation, Macy's has invested to gain deeper real-time insights into customer preferences and behaviors.  The session will highlight Macy's evolution in enabling Personalization at Scale, best practices, key capabilities, use cases that drove value, and how they gained adoption across the enterprise.  Learn how Bennett Fox-Glassman, Macy’s SVP Customer Journey, has s
Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 5
Salesforce and Slack are helping some of the world’s most successful retailers and consumer goods companies operate more productively. Join us for a conversation that will explore how leading brands and retailers are driving efficiency across multiple lines of business, automating important work, boosting institutional knowledge sharing, and engaging their workforce from top to bottom.
Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 1
The topic is an in-depth exploration of the challenges that retailers face based on changing customer and labor preferences. This session will explore the transformation many retailers are taking toward a flexible labor model to deliver financial and operational results while delighting their customers and their people in the process.
Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 2

Imagine what life would be like if more business data was in one place. What kind of insights would you gain from breaking down silos that segment data across dozens of different platforms? It might seem like wishful thinking, but greater data transparency is possible. And we’ll show you how. Join Kount and PetMeds in a discussion about the hidden power of data.

Learn how to:

1. Impact multiple business units with the resources you already have

2. Recognize valuable data elements and the insights they contain

Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 3
ALDO Group, an international fashion footwear and accessories company, is at the forefront of the omnichannel approach to retail. To optimize their inventory management and fulfillment processes, ALDO Group decided to ship all their ecommerce orders from store inventory. Learn how ALDO Group is using Fluent Commerce’s order management system, with exceptional MACH flexibility, to accurately ingest inventory data from all their systems and provide a complete, accurate view of inventory availability.
Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 4
Data quality isn’t as sexy as Generative AI, but if you don’t get the input right, then that magical-seeming output will be wrong. “Good Data” however, isn’t a static thing. For consumer brands like Brooks Running, it requires end-to-end management of workflows that turn raw customer data into a valuable and usable asset to fuel customer engagement teams and tools. Resolving identities and unifying data into a usable asset leaves room for error as new and conflicting data enters the mix.
Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 5
In this presentation, Globant and Stanley Black & Decker will discuss how the strategic use of digital tools can enhance physical experiences for retailers and their customers. The presentation will detail how, through the implementation and application of emerging technologies, digital tools can be employed to enhance physical safety, reduce theft, manage inventory status more efficiently, streamline the prefabrication process, and save time and money throughout key operations.