All-Access Pass

Saturday
January 13
8:00 am10:00 pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NRF curates and promotes New York City's must-attend events for retailers.
Saturday
January 13
10:00 am2:00 pm
Meet at designated location
Separate registration and additional fee required. For retailers only.
Saturday
January 13
11:00 am1:00 pm
Meet at specified location
Separate registration and additional fee required. For retailers only.
Saturday
January 13
2:00 pm4:00 pm
Meet at specified location
Separate registration and additional fee required. For retailers only.
Saturday
January 13
3:00 pm7:00 pm
Meet at designated location
Separate registration and additional fee required. For retailers only.
Saturday
January 13
5:30 pm7:00 pm
Marriott Marquis, Times Square
The Big Show Opening Party is BIGGER than ever as it expands to two levels of the Marriott Marquis. Enjoy SPICE & ICE themed specialty beverages and delicious eats on both levels.

Feeling spicy? Head to level 5 where the food, music and drinks will get your toes tapping and tastebuds raging. Feeling chill? Level 6 will greet your cool vibe with icy specialty beverages, sweet treats, and other wintry delights.
Sunday
January 14
8:00 am8:45 am
Javits North, Level 5
Start the day off with donuts and coffee before grabbing a seat at the opening Keynote session.
Sunday
January 14
8:00 am10:00 pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NRF curates and promotes New York City's must-attend events for retailers.
Sunday
January 14
8:45 am9:00 am
Javits North, Level 5, SAP Theatre
Walmart U.S. president and CEO and Chairman of the National Retail Federation, John Furner provides NRF 2024’s welcome and opening remarks including a brief state of the industry and NRF, and why decisions made today matter more than ever.
Sunday
January 14
9:00 am9:30 am
Javits North, Level 5, SAP Theatre
Joining Levi Strauss & Co. in early 2023, president Michelle Gass came from Kohl’s as the company’s former CEO. Under a meticulously designed succession plan from retiring CEO Chip Bergh, Michelle brings her leadership skillset from successful senior roles at Procter and Gamble, Starbucks, and most recently Kohl’s.
Sunday
January 14
10:00 am5:00 pm
Expo, Level 1 and 3
With 1,000+ exhibitors and 100+ sessions including special pavilions and hands-on activations, retailers who want to make it matter always make it to the Expo.

Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today.

Check out the current list of exhibitors and floorplan.
Sunday
January 14
10:00 am5:00 pm
Level 1, Special Events Hall
Step into the future at the Foodservice Innovation Zone, an interactive exploration of the technologies and innovations transforming the customer foodservice experience.

Featuring:
  • 50+ food tech-focused booths
  • A stage with sessions led by industry leaders and innovators
  • Hands-on future-forward and customer-centric immersive activations

Activations:

Sunday
January 14
10:00 am5:00 pm
River Pavilion
The NRF Innovation Lab showcases new-to-market technology including the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more.

This immersive exhibit tracks the latest developments in retail’s transformation and shows you what retail can be now and in the future.
Sunday
January 14
10:00 am5:00 pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
Sunday
January 14
10:00 am10:30 am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
Sunday
January 14
10:15 am10:45 am
Expo, Level 1, Expo Stage 1
In this presentation Frank And Oak, GoBolt, and BrightDrop will share cost-effective solutions for launching eCommerce operations that are both customer-centric and sustainable. The discussion will include an emphasis on the importance of last-mile delivery in creating the best customer experience, and how logistics partners can contribute to more sustainable business operations.
Sunday
January 14
10:15 am10:45 am
Expo, Level 1, Expo Stage 2
The debate over the significance of online versus physical shopping has come to a clear conclusion, with a consensus emerging in favor of unified commerce as the future of retail. Those brands which not only adopt but also demonstrate exceptional proficiency in the realm of unified commerce are poised to emerge as the true victors within the retail sector. Unified commerce meets customers where they are - blending online and offline experiences for a seamless journey.
Sunday
January 14
10:15 am10:45 am
Expo, Level 3, Expo Stage 3
When it comes to tracking the progress of an order, Domino’s Pizza Tracker takes the cake (or the pie). So, how do retailers apply this type of tracking to their own post-purchase process to create a memorable experience? Join YETI’s Director of Software Engineering, Scott Streit, and parcelLab’s CEO, Tobias Buxhoidt, and CMO, Sidra Berman, for a session where they will discuss how YETI has transformed their customer experience through personalized touchpoints and how to tackle the complexities of global ecommerce.
Sunday
January 14
10:15 am10:45 am
Expo, Level 3, Expo Stage 4

We are in a customer-led, technology-driven industrial revolution. Using Lenovo Retail Solutions as an example:” Retailers are not investing in small step changes to their portfolios - they are digitally transforming and investing in the massive scale and speed of digital, cloud-based, connected, AI-driven, and sensor-driven automation. “(IDC)”.

Sunday
January 14
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
Meijer's commitment to innovation has proven instrumental to providing enhanced experiences. Meijer's transformative approach and vision of automated networks has delivered exceptional operational efficiency and outstanding world-class experiences across its extensive retail network, spanning supercenters, markets, groceries, and gas stations, alongside its over 70,000 employees. Join Rodney McCarter, Meijer's VP of Infrastructure and Operations, to hear why choosing Juniper Networks for their AI-driven network has realized improved network operations, leading to enhanced user experiences.
Sunday
January 14
10:15 am12:15 pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only.

Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo.
Sunday
January 14
10:30 am11:00 am
Javits North, Level 4, Rithum Stage

As both the world’s largest convenience retailer and the number one immediate-consumption retailer in the U.S. with over 13,000 stores, 7-Eleven is in a unique position to provide CPGs and other partners with a differentiated solution across the full marketing and innovation funnel. The company’s integrated suite of data-driven insights is led by Gulp Media—the first retail media network to serve the convenience store industry—bolstered by its C-Shopper analytics platform, Brainfreeze Collective proprietary research panel of 250,000 customers and forthcoming 7-Eleven Lab Stores.

Sunday
January 14
10:30 am3:45 pm

Open to Retailers. Pre-registration and separate fee required.

The NRF Supply Chain 360 Summit is a new day-long program that brings together retail supply chain professionals and industry experts to share strategies and tactics, taking a holistic look at the modes and methods needed to build a stronger supply chain.

The Summit features eight sessions, a catered lunch and the opportunity to network with fellow supply chain professionals. This program will have simultaneous Portuguese interpretation.

Sunday
January 14
10:30 am11:00 am
Javits North, Level 4, Elastic Path Stage

Punch your ticket for a guided tour of the latest new stores to open in New York courtesy of Accenture. You can expect a visual treasure trove of new and reimagined customer journeys, and insights on what today’s shoppers look for – and expect, from retail stores.

Sunday
January 14
10:30 am11:00 am
Javits North, Level 4, Firework Stage
Learn how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer. This session offers takeaways on how to overcome barriers, challenge the status quo, guidance on leadership and adopting technology solutions to empower the organization.
Sunday
January 14
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
Are you one of those companies that deprioritizes product descriptions to focus on customer journeys? Ignoring the product experience comes at a tremendous cost - preventing up to 60% more eCommerce sales - and ultimately alienates your customers and potential customers. Find out why it’s important to obsess over detailed product detail pages, rich images, on-brand descriptions, and how to do that at scale with AI. Discover actionable tips and tricks to increase AOV, CLV, and overall sales while reducing returns.
Sunday
January 14
11:00 am11:30 am
Level 1, Special Events Hall, Amazon Pay Stage
Are retailers doing enough to protect their customers from foodborne illnesses and what are retailers doing to keep their food safe? The answers to these questions are key to ensuring not only the safety but the longevity of your business. In this session, using FDA food safety ratings and first-hand customer experiences, Logile will discuss how Thermal Intelligence™ will close the gaps in how retailers protect their customers from foodborne illnesses.
Sunday
January 14
11:00 am11:30 am
Expo, Level 1, Expo Stage 1
Join us for a fireside chat where Floor & Décor, a Stibo Systems customer, unveils their transformative journey in mastering retail challenges through data management. They've meticulously refined 300,000 data points, amplified data quality and efficiency through user-friendly workflows. Explore their success in how they efficiently expanded product offerings and established crucial product relationships to enhance their customer experiences.
Sunday
January 14
11:00 am11:30 am
Expo, Level 1, Expo Stage 2
2023 was the "year of efficiency," and product leaders will still be expected to do more with less in 2024. In this session, you'll hear from Nick Patrick (CEO at Radar, the leading geofencing platform) and Bhaskar Mishra (SVP, Chief Product Officer at Michaels). They'll discuss trends in vendor consolidation and cost cutting, and how Michaels is taking advantage of these trends to deliver innovative location-based customer experiences across mobile and web. If you're looking to streamline your tech stack while accelerating digital transformation in 2024, this session is for you.
Sunday
January 14
11:00 am11:30 am
Expo, Level 3, Expo Stage 3
Wesfarmers, an organization that owns and operates Kmart Group and Target in Australia and New Zealand, embarked on their digital transformation with Kmart Australia Limited (Kmart) in 2016. While the initial migration helped Kmart achieve significant cost savings and freed up application teams from operational processes, they took their transformation efforts to the next level in 2022 with an initiative called MC2. This initiative involved migrating 55 on-premises applications to AWS.
Sunday
January 14
11:00 am11:30 am
Expo, Level 3, Expo Stage 4
Consumer preferences are constantly changing, and soon front doors will be the new storefronts. At that end, it is critical to have full connectivity from source to final delivery. Join us for a discussion where panelists from UPS, Southern Fried Cotton and Avery Dennison share how the power of digital identification enables item-level visibility throughout the entire supply chain, delivering retail to the consumer anywhere they want it. 
Sunday
January 14
11:20 am11:50 am
Javits North, Level 4, Elastic Path Stage
Retailers, marketplaces and ecosystems are exploiting valuable first party data in new ways to generate whole new income streams for themselves and vendors. Content, Media and Retail have now converged to create a new service to sellers that is predicted in the next few years to beat mainstream ad spend. How are retailers waking up to the exciting opportunities afforded by live commerce, social commerce and social media.
Sunday
January 14
11:20 am11:50 am
Javits North, Level 4, Rithum Stage

The industry cohort most focused on financial health will discuss how they are rallying teams around goals for profitability, and a renewed focus on the retail fundamentals and strategies with a successful track record. In addition, these senior leaders will ​speak to: balancing short and long-term growth priorities, ​the CFO's take on AI, innovation and technology being green-lit for testing, ESG (given new financial reporting requirements from the SEC), and the evolving role of the CFO – increasingly at the forefront of business strategy.

Sunday
January 14
11:20 am11:50 am
Javits North, Level 4, Firework Stage

Retailers are entering a new phase of technological innovation — with artificial intelligence and machine learning at its core. AI has emerged as the most effective way for retailers to turn data into value. In this session learn how Walmart is using AI to drive growth and competitive advantage across the business.

Sunday
January 14
11:30 am1:30 pm

HUNGRY? Check out the food options in the Javits:

Level 1
Nibble & Graze Food Court | Across from Special Events Hall
Seating and concessions | Hall 1E

Expo | Level 1
South of the Border | Back of 300 aisle
Taste of New York (Kosher available) | Back of 900 aisle
Sustainability Lounge - fresh, local, sustainably-sourced | Back of 1600 aisle | Sponsored by Brightdrop and Hanshow

Level 2
Fresh & Fast touchless café | North Concourse

Sunday
January 14
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Retailers’ DEIA practices are making an impact on shoppers’ behaviors right now. Shoppers are abandoning retailers that don't share their values and embracing those that do. Our panelists represent a collective force for change, offering real-world examples and insights into how leading brands embrace accessibility and inclusion as integral aspects of their identity. Through their stories, strategies, successes, and failures, you will gain a deeper understanding of how to rethink your customer experience with accessibility and inclusion at the forefront.
Sunday
January 14
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Saks OFF 5TH, the premier destination for luxury off-price fashion, strives to deliver a superior shopping experience through a renewed focus on data, analytics, and personalization. By utilizing an array of AWS services, Saks OFF 5TH has been able to build, innovate, and remain agile to respond to their customers’ evolving preferences. In this session, Fei Wang, Chief Technology Officer at Saks OFF 5TH, discusses how they use AWS to transform the shopping experience and meet the needs of their customers.
Sunday
January 14
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
Drive loyalty, deliver best-in-class service, and empower your team to create the most relevant customer experiences that build loyalty and deepen your most important customer relationships. Listen as industry experts discuss how their customers use geospatial technology, big data, and AI to drive growth by leveraging location intelligence to inform their marketing and sales strategies and deliver world-class results.
Sunday
January 14
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5
Don’t miss the opportunity to hear from Burlington Stores on their ability to be flexible as they continue to grow their associate base and store footprint, while delivering great merchandise values to their customers.
Sunday
January 14
12:00 pm12:30 pm
Level 1, Special Events Hall, Amazon Pay Stage
Today’s customers and employees are tech-savvy, connected, and expecting innovation at every turn. For restaurants, investing in digital enhancements – from the counter, to the kitchen, to the bathroom – is critical to delivering on both consumer and employee expectations. And, at the center all this innovation in service of next-gen experiences is a technology backbone and integrated approach to IoT, networking, and wi-fi that can predict and preempt any end-user needs.
Sunday
January 14
12:10 pm12:40 pm
Javits North, Level 4, Elastic Path Stage
Get a first look at the digital shopper trends with the biggest implications for retailers and brands. In this session, retail expert Michelle Evans reveals the latest insights from Euromonitor’s annual report. She will examine the digitally driven behaviors that will alter shopping habits in 2024 so you can meet these new demands and capture more of the e-commerce market.
Sunday
January 14
12:10 pm12:40 pm
Javits North, Level 4, Firework Stage

Having responded with innovation and agility to the headwinds of the last three years, how will North American grocers deal with the continued fallout, now exacerbated by inflation and geopolitical uncertainty? Will the current dynamics that have seen a squeeze on growth capital, a surge in private label, higher slotting fees, and stagnant labor growth, have a long-term impact. And how will grocers respond?

Sunday
January 14
12:10 pm12:40 pm
Javits North, Level 4, Rithum Stage

It’s mainstream in China, projected to bring in $647 billion this year, and we’ve talked about the broader global adoption of livestream shopping for years. With social shopping playing an increasingly larger role in commerce, is 2024 the year live shopping will take off? A group of seasoned retail and advertising executives from Fanatics, Roku and HSN will discuss different approaches their brands are taking with live shopping – and why they’re investing in the channel.

Sunday
January 14
12:30 pm2:30 pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only.

Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo.
Sunday
January 14
1:00 pm1:30 pm
Javits North, Level 4, Rithum Stage
Why do tough departmental goals not always translate into improved supply chain performance? While you may see short-term gains, over time contradictions across departments diminish the overall results. More meetings, loose integrations, and shared data will only take you so far. Join this discussion to learn how each speaker achieved lasting business impact through an end-to-end supply chain digital transformation with Blue Yonder.
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 1
Join us for a fireside chat where Floor & Décor, a Stibo Systems customer, unveils their transformative journey in mastering retail challenges through data management. They've meticulously refined 300,000 data points, amplified data quality and efficiency through user-friendly workflows. Explore their success in how they efficiently expanded product offerings and established crucial product relationships to enhance their customer experiences.
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 2
Join HPE Aruba Networking to explore how CarMax and Ross Stores are modernizing their network operations to meet evolving needs. By examining where its IT team was spending most of their time, CarMax is leveraging AI and NaaS to strategically provide a more reliable and future proof network to deliver optimal customer and associate experiences across 240+ locations. Ross Stores is focused on modernizing their network infrastructure to enable mobility initiatives for its workforce and drive supply chain efficiencies for its 2,000+ stores.
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 3
Estée Lauder will discuss their strategic response to prevailing retail challenges. The presentation will highlight the successful integration of AI in their forecasting, driving Demand Planning and various other market functions. Improving agility to market shifts, resulting in inventory reduction, and improving fill rates. Attendees will gain insights into Estée Lauder's intentional adoption of ML/AI in navigating global competition.
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 4
Join this interactive session to hear about one retailer’s AI journey to date. Hosted by Microsoft’s corporate vice president, retail, consumer goods & gaming industries, Shelley Bransten you’ll also learn about new AI-focused findings from Futurum Research and all new AI capabilities in Microsoft Cloud for Retail that will help power your AI transformation. 
Sunday
January 14
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 5
Well before GenAI became the latest buzzword, the Liquor Control Board of Ontario (LCBO) had a vision: Deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits. To support that vision, they have undergone significant transformation over the last 5 years - operationally, organizationally, and of course digitally. The adoption of AI to power search and discovery experiences has been an important part of that transformation.
Sunday
January 14
1:00 pm1:30 pm
Javits North, Level 4, Elastic Path Stage
This session will explore how retailers can enhance the efficiency of fulfilling online orders and optimizing the in-store fulfillment process. Emphasizing the significance of providing exceptional service to local shoppers, the discussion will delve into strategies for promoting sustainability through the lens of local e-commerce and highlight the potential of this approach to drive positive environmental impact.
Sunday
January 14
1:00 pm1:30 pm
Javits North, Level 4, Firework Stage
Join Stripe, SSENSE, and Wayfair to discuss the journey enterprises are taking to navigate the great transition towards making unified commerce not just an option, but a core part of their business model. Discover how much progress is being made in different sectors to shift commerce online to build truly digital business models, and learn about the role startups and emerging technologies, such as AI, are playing to drive innovation.
Sunday
January 14
1:30 pm2:00 pm
Level 1, Special Events Hall, Amazon Pay Stage
Join Pepsico and Tastewise, where they will delve into the art of selecting, piloting and scaling ideal corporate and startup partnerships to address critical business challenges to accelerate business growth. Gain insights from Pepsico Labs as they spotlight their systematic approach to pinpointing top-tier technological solutions within the startup landscape, coupled with valuable guidance on collaborating with the right partners to effectively pilot and scale innovative solutions.
Sunday
January 14
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 1

Organizations need to pivot swiftly in a digital-first world, and Hearst is no exception. The global diversified media, information, and services company chose VTEX to revolutionize how users engage with their favorite publications each month. This session will explore how Hearst is offering seamless experiences across various sectors like fashion and lifestyle and how the technology choice was fundamental. Learn how this strategy is not just a shift but a complete reimagination of Hearst's business for the digital age.

Sunday
January 14
2:00 pm2:30 pm
Javits North, Level 5, SAP Theatre
In a dynamic retail environment marked by ongoing change, retail and consumer brand companies need to focus their efforts on relentlessly satisfying the fast-evolving preferences of their customers. In this panel discussion, BJ’s Wholesale CEO, Bob Eddy, and Mars Wrigley North America President, Anton Vincent, will discuss how they are adapting to changing consumer demand with a strong focus on delivering value. Understand the pivotal role of consumer insights, the consumer experience, and fortifying robust consumer brands for top-line growth.
Sunday
January 14
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 2
Retailers are facing an alarming surge in theft due to the rise of Organized Retail Crime (ORC). Moderated by the LPRC, this session will showcase how Kroger and Jacksons Food are leveraging AI solutions in their stores to tackle this issue head-on. Join us to gain invaluable insights into how these retailers are reclaiming their stores to provide both customers and employees with a secure shopping environment, all while effectively reducing losses attributed to theft.
Sunday
January 14
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 3
Office Depot is a leading specialty retailer providing innovative products and services to support the productivity and organizations of small businesses, home office, and education clients. They are on the cutting edge of solving the challenge of how to satisfy shifting customer expectations while engaging and retaining employees. Learn how Office Depot is using Zebra Workcloud solutions and Zebra devices to enable stores to become more operationally efficient, improving employee productivity and customer satisfaction.
Sunday
January 14
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 4
Generative AI is the topic of conversation in board rooms and on the mind of every retail CEO. And retailers are reacting differently, in this session, the panelists will share the practical use cases of AI for driving revenue, enhancing operations, and creating frictionless customer and team member experiences. Join us for an exciting session and gain valuable insights into the latest technologies that are driving the digital transformation.
Sunday
January 14
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 5
Join us as we discuss the game-changing influence of generative AI on shopping and retail, including the latest trends from the 2023 holiday season. Dive deep into The AI Playbook and how to get started. Hear from Trailblazers who are leveraging data + AI + CRM + trust to accelerate productivity, elevate consumer experiences, and drive lifetime loyalty.
Sunday
January 14
2:30 pm3:00 pm
Javits North, Level 5, SAP Theatre
Moët Hennessy, the wines and spirits division of LVMH, includes twenty-six Maisons, many of which have been around for centuries, while others are just starting their journey. The high-end wine and spirits group creates exceptional luxury experiences to engage consumers in its world of brands. Moët Hennessy CEO, Philippe Schaus, will share his vision for the division’s retail strategy and the role of retailers in Moët Hennessy consumer engagement strategy. He will explore the company’s consumer experience journey and its key learnings along the way.
Sunday
January 14
3:00 pm3:30 pm
Level 1, Special Events Hall, Amazon Pay Stage
Join Steve Teller, Vice President of Digital Strategy from Five Guys, and David Helms, Chief Technology Officer from Flybuy, as they explore innovative technology solutions that improve the customer experience, enhance operational efficiency, and drive down food waste. Now, more than ever, honing in on the right tech stack is key to reducing friction and increasing convenience for customers, while boosting the bottom line.
Sunday
January 14
3:00 pm3:30 pm
Javits North, Level 5, SAP Theatre
The focus on sustainable business practices has become an imperative now more than ever. But what are the implications retail businesses must be aware of as they continue to venture into the sustainability space? How have Frito-Lay and Quaker focused on consumer preferences while keeping a pulse on ESG? Join Michael Jeschke, Deloitte Consulting's Retail & Consumer Products leader, and Steven Williams, CEO of PepsiCo Foods North America, for a candid discussion on some of the steps needed to make positive change for people and the planet.
Sunday
January 14
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1

When should you leverage the dropshipping or marketplace business model to find retail success? In this showdown, panelists will explore ecommerce case studies and debate the best-suited business models for each scenario. While marketplaces can power your team to go the whole nine yards in terms of scalability and profitability, every business has unique considerations and requirements.

Sunday
January 14
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
The last few years have seen widespread technology integration that enables retailers to enhance customer engagement, stay competitive and deliver value to customers in particular through advancements in AI and payment tech. In this session, Givex will discuss the future of payments in the retail industry, as well as how AI can streamline payment processing, offer faster transactions, analyze customer data to provide insight on customers, and more.
Sunday
January 14
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3
Tractor Supply Company knows it's critical for team members to be mobile, which is why it leverages SOTI’s Enterprise Mobility Management (EMM) solution for its business-critical mobile devices. The company recognized that printers must have the same level of mobility and performance, as they can impact the customer experience and enable growth in the business. The time it takes for printers to be enrolled, installed and managed can create unnecessary downtime.
Sunday
January 14
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
Dollar General is America’s fastest growing retailer by store count, opening 3 new locations a day. They have set on a mission to harness the power of digital in engaging their predominantly in-store customer base, with a goal of boosting revenues and increasing ad spend efficiency across their enterprise marketing and retail media network. This session will explore how Dollar General is designing a cutting-edge customer data platform and marketing stack to deliver omni-channel personalized experiences at scale, focused on value realization for both near and long-term priorities.
Sunday
January 14
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 5
Retailers must continue to find ways to delight consumers despite a purchasing journey that continues to grow increasingly fragmented across online, in person and through various marketing channels. You'll explore how one of the largest beauty retailers in the world, and one of the world’s largest grocers, are reimagining retail spaces and empowering associates with modern capabilities to meet the demands of the modern consumer, while aligning the responsibilities and values of today with an eye on the future.
Sunday
January 14
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Join Mike Brown and the CEOs from MarketDial and RetailNext for a conversation about strategies and examples of optimizing the retail store experience. 
Sunday
January 14
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2

In this session we highlight the crucial role of cybersecurity in adopting artificial intelligence and predictive analytics for customer retention. Learn how to enhance the overall customer experience, become more operationally resilient, and foster customer loyalty with Cloud and AI.

Sunday
January 14
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
This session emphasizes the crucial role of ethical AI in harnessing its benefits while avoiding pitfalls. Come explore how IBM's commitment to explainable and fair AI interfaces with large retailers' renewed focus on transparency and accountability. The discussion will highlight that successfully implementing AI is not just about technological advancement but also about embedding human values into these systems to be trusted. Learn how ethical AI is not just an option but a necessity for sustainable and beneficial AI deployment.
Sunday
January 14
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 4
For over 60 years, Petmate has been dedicated to maintaining pet happiness, wellness, and quality-of-life. Through their digital transformation journey with Informatica, Petmate will be able to fulfill demand, increase supply chain visibility and predictability for partners, creating growth across all channels including retail & direct-to-consumer.
Sunday
January 14
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5
From scaling personalized shopping experiences to boosting merchant and developer productivity, AI - powered by connected data - gives your teams commerce superpowers to do more. Learn how retailers meet and exceed evolving customer expectations with Commerce AI. 
Monday
January 15
7:45 am8:15 am
Javits North, Level 5
Start the day off with donuts and coffee before grabbing a seat at the opening Keynote session.
Monday
January 15
8:00 am10:00 pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NRF curates and promotes New York City's must-attend events for retailers.
Monday
January 15
9:00 am9:30 am
Javits North, Level 5, SAP Theatre
Starting his retail career at a young age, executive chairman Ed Stack has led DICK’S Sporting Goods through decades of remarkable growth with tremendous business acumen and ingenuity. His story demonstrates how the retail industry is unmatched in its opportunity and impact. Throughout his tenure, Ed has stood by his convictions and dedication to making a difference.
Monday
January 15
9:00 am5:00 pm
Expo, Level 1 and 3
With 1,000+ exhibitors and 100+ sessions including special pavilions and hands-on activations, retailers who want to make it matter always make it to the Expo.

Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today.

Check out the current list of exhibitors and floorplan.
Monday
January 15
9:00 am5:00 pm
Level 1, Special Events Hall
Step into the future at the Foodservice Innovation Zone, an interactive exploration of the technologies and innovations transforming the customer foodservice experience.

Featuring:
  • 50+ food tech-focused booths
  • A stage with sessions led by industry leaders and innovators
  • Hands-on future-forward and customer-centric immersive activations

Activations:

Monday
January 15
9:00 am5:00 pm
River Pavilion
The NRF Innovation Lab showcases new-to-market technology including the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more.

This immersive exhibit tracks the latest developments in retail’s transformation and shows you what retail can be now and in the future.
Monday
January 15
9:00 am5:00 pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
Monday
January 15
9:15 am10:00 am
Expo, Level 1, Expo Stage 1
Join industry thought leaders as they discuss cyber threats facing retailers today and how the right security strategy can fuel business transformation. Wendi Whitmore SVP of Unit 42 at Palo Alto Networks, will join Ulta Beauty CISO, Diane Brown; Nicole Beckwith, Threat Operations Leader at Kroger; and Carrie Tharp, VP Industries at Google Cloud to discuss AI/machine learning innovation and new digital-first use cases. Hear how the latest cyber threats are impacting digital transformation and why cybersecurity investments can fuel innovation.
Monday
January 15
9:15 am10:00 am
Expo, Level 1, Expo Stage 2
Imagine being able to answer any business question without the need to open a report or engage an analyst. Now imagine if everyone in your organization had that superpower. This is the promise of Generative AI. Leveraging a semantic layer, trusted data and shared business definitions, Generative AI makes it possible for anyone to surface new insights, explore key drivers and take immediate action through natural language, empowering you to explore and innovate at a pace unimaginable before.
Monday
January 15
9:15 am10:00 am
Expo, Level 3, Expo Stage 3
75% of consumers now expect express delivery, with 72% more likely to reorder from companies offering it. But how can retailers keep up with increasing consumer demands without sacrificing profit margins? The key is understanding customer, product, experience, and profitability interdependencies. Retailers must own the customer experience from end to end with proactive and efficient inventory distribution. Collect & Receive changes the way retail moves.
Monday
January 15
9:15 am10:00 am
Expo, Level 3, Expo Stage 4
The retail and hospitality industries have shown resilience in navigating numerous headwinds–from labor shortages and fluctuating demand, to rising operational costs and increasing customer expectations. Join this session to hear how global Asian culinary brand P.F. Chang's is using the Workday platform with built-in AI to increase process efficiencies, drive real-time insights, and make faster, better decisions. Learn why they are the gold standard in employee engagement and guest experience with a cohesive HR, workforce management and financial management approach.
Monday
January 15
9:15 am10:00 am
Expo, Level 3, Expo Stage 5
According to the U.S. Bureau of Labor Statistics, in the retail industry, there are currently 5.5 million more job openings than workers to fill them. Join Andre Joyner, CHRO, JCPenney, and WorkJam, the world’s first digital frontline workplace, to learn strategies to empower your workforce by providing scheduling flexibility and early access to earned wages to increase store-level and supply chain associate retention and engagement, while generating significant manager time savings. The results - becoming an employer of choice.
Monday
January 15
9:30 am10:00 am
Javits North, Level 5, SAP Theatre
Over the years, the role of beauty and cosmetics has evolved far beyond what people put on to look their best. Today, it’s a powerful tool with transformative capabilities that can inform consumer behaviors, drive innovation, cultivate communities, and nurture growth, all while empowering authentic self-expression and wellbeing.
Monday
January 15
10:00 am10:30 am
River Pavilion, goTRG Stage
In 2023, generative AI has taken the world by storm overnight. It has transformed retail, helping brands boost sales and win the hearts of their customers like never before. Use cases vary from hyper-optimization (ex., automating segmentation and customizing products at scale) to hyper-influence when brands tailor virtual product try-on and demos to individual consumers. Unrestrained data circulation remains crucial for AI success: to thrive, retailers need to learn how to orchestrate insights from unstructured data sources and map them to key customer information.
Monday
January 15
10:00 am10:30 am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
Monday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 2
Join us as Chris Rupp, Chief Customer Officer of Victoria's Secret & Co., shares her unwavering commitment to customer-centricity through technological advancement. Hosted by Jason Holland, Chief Business Officer of Firework, this discussion will delve into the core principles of achieving omnichannel success, the profound impact of elevating customer experiences for fostering loyalty, and her steadfast dedication to infusing AI and personalization into the heart of Victoria's Secret & Co.'s customer-centric product roadmap. 
Monday
January 15
10:15 am12:15 pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only.

Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo.
Monday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 3
Retailers and manufacturers know that incorporating data into their decision-making is no longer optional, but essential. With so many different data sources and technologies to consider, it can be overwhelming to identify the most practical, yet impactful ways, to lean on data insights to inform both strategic planning and day-to-day decisions.
Monday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
Join Mattress Firm as they map their journey to operational excellence. In this session Mattress Firm will explore the impact YOOBIC has made streamlining operations, enabling real-time visibility into field execution, and empowering frontline teams across its 2,300+ stores. Learn how effective collaboration between Retail Operations and IT can create a streamlined, integrated technology ecosystem that empowers frontline teams to succeed. The panel will share best practices for company-wide rollout of new solutions and tips for driving user adoption.
Monday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
Empower the connected workforce to deliver what customers crave: the products, knowledgeable, friendly service and a hassle-free shopping experience. Join executive team from Schnucks, Chief Data and Deputy Chief Information Officer, Tom Henry, and VP of Operations Support, Kim Anderson, for an insightful panel discussion about the strategic vision and essential tools Schnucks adopted to drive success, founded on intelligent operations, and data-driven forecasting and planning to make real-time decisions.
Monday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 1
In this session, we’ll share lessons learned from helping the world’s greatest retailers and brands win by building profitable e-commerce businesses. Hear how to grow your top line and bottom line, scale faster in a world of asset-light e-commerce models, and unlock new revenue streams.
Monday
January 15
10:30 am11:00 am
Javits North, Level 4, Firework Stage
Retail media's first era was dominated by search ads on Amazon, but as digital advertising's third big wave evolves up the funnel and into the physical store, omnichannel RMNs are now scaling large ad businesses. In this session with retail media leaders, we examine how large retail footprints and vast troves of in-store purchase data are helping RMNs tap the full potential of physical stores as the next major media channel.
Monday
January 15
10:30 am11:00 am
Special Events Hall, Level 1
Come to the Food Innovation Zone to meet special celebrity guest Jon Taffer from Taffer's Tavern and Bar Rescue!

Most people know Jon Taffer as a larger-than-life television personality who takes a no-holdsbarred approach to helping hotels, restaurants, bars and businesses reach their full potential. He is also an international celebrity, New York Times best-selling author, highly sought-after hospitality and general business consultant and creator, and is the creator, executive producer and star of Paramount Network’s number-one show, Bar Rescue.
Monday
January 15
10:30 am11:00 am
Javits North, Level 4, Rithum Stage

Step into the world of cutting-edge retail as we explore retail innovation from around the globe. Discover, learn and get inspired by groundbreaking strategies, business models, technologies and concepts that are reshaping the retail landscape, from seamless online-to-offline experiences to immersive store designs and transformative customer engagement.

Monday
January 15
10:30 am11:00 am
Javits North, Level 4, Elastic Path Stage

There was a time not too long ago when, if you wanted something, you went to a store. You pretty much had to. Now, after the Supernova explosion of methods to buy merchandise that make shopping easier and more convenient, you may find yourself asking, what’s the value of having physical stores? Retailers that struggle the most keeping up with modern changes also seem to be having the most trouble with this question. Given the current plethora of easy ways to get goods to your doorstep fast, falling behind is certainly understandable but unquestionably risky.

Monday
January 15
11:00 am11:30 am
Expo, Level 1, Expo Stage 1
You can’t tap into customer loyalty without an equally loyal employee base - a mantra rue21 knows well. The customer-obsessed apparel retailer is equally obsessed with their associates (their “internal customer” as they call them), and is constantly looking for ways to foster an evangelistic workforce that creates a steady flow of fresh talent - and a next-level experience that brings customers back, again and again.
Monday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 3
AI is a crucial technology in retail today. Whether you are just getting started or looking to advance your AI/ ML capabilities, there are many obstacles and potential roadblocks to overcome. From data organization and resources, to proper planning and execution, having a reliable roadmap is the key to a successful implementation. Join retail current and former executives from Walmart, Bass Pro as they share their experiences integrating AI and Machine Learning into their existing retail planning and execution ecosystems. 
Monday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 4
Join Linda Lomelino, Senior Director, Product Management at Walmart Data Ventures and dunnhumby as they discuss how these two retail and insights powerhouses are helping to accelerate the next evolution of commerce analytics. Attendees will receive a unique glimpse into how Walmart U.S. suppliers are tapping into Walmart’s proprietary first-party data to inform and improve every touchpoint across the customer journey: from manufacturing source to shelf and back. 
Monday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
With a fast-transforming retail ecosystem, retailers need to stay ahead of trends to offer exceptional in-store and digital customer experiences to drive brand loyalty, increased profitability while also doing their bit towards sustainability. Walk away from this session with a vision of what it takes to deliver outstanding experience across the customer buying journey and the role that unified commerce can play in this.
Monday
January 15
11:00 am11:30 am
Level 1, Special Events Hall, Amazon Pay Stage
Join Invafresh in an engaging discussion that explores how grocery retailers are leveraging automation to optimize their operations, resulting in increased revenue, reduced food waste, and a remarkable shopping experience that has customers exclaiming “WTF!” Wow, That’s Fresh!
Monday
January 15
11:20 am11:50 am
Javits North, Level 4, Firework Stage
Confident and changeable, Gen Z are demanding that brands communicate with them on their own terms. Brands that understand how to reach this valuable, yet challenging customer cohort are building digital strategies to stay agile in a dynamic landscape. In this session learn from leading brands the strategies driving digital initiatives, how they measure success and remain at the forefront of innovation.
Monday
January 15
11:20 am11:50 am
Javits North, Level 4, Rithum Stage
Many retailers are making big strides in seamless commerce strategies and capabilities, as they seek to differentiate and become the future leaders of retail.  The key is advancing omnichannel capabilities to meet the needs of evolving customer journeys while seeking to deliver profitable and sustainable experiences.  Leveraging extensive primary research and retail C-level interviews, we will take a closer look at the shift from channel specific to customer-centric economics and the role of the store in augmenting customer lifetime value.
Monday
January 15
11:20 am11:50 am
Javits North, Level 4, Elastic Path Stage
Will inflation continue to decline? Will the economy continue to grow?  Will the job market remain tight? Will fraught relations between China and the US lead to major supply chain changes? And what will it all mean for consumers and retailers? Join Ira Kalish as he navigates the headwinds and tailwinds facing retail businesses. 
Monday
January 15
11:30 am1:30 pm

HUNGRY? Check out the food options in the Javits:

Level 1
Nibble & Graze Food Court | Across from Special Events Hall
Seating and concessions | Hall 1E

Expo | Level 1
South of the Border | Back of 300 aisle
Taste of New York (Kosher available) | Back of 900 aisle
Sustainability Lounge - fresh, local, sustainably-sourced | Back of 1600 aisle | Sponsored by Brightdrop and Hanshow

Level 2
Fresh & Fast touchless café | North Concourse

Monday
January 15
11:30 am12:00 pm
River Pavilion, goTRG Stage
From an iconic past to an innovative present, discover how one luxury retailer’s “smaller format” concept is embracing a new generation of fashionistas with a curated, discovery-driven shopping experience. Consumer insights and trends are encouraging luxury brands to become more approachable and accessible to this new, younger demographic.
Monday
January 15
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
In this session, Cover Genius will speak with Shippo, the leading shipping platform for modern e-commerce, about the importance of enhanced protection for merchants. From the rising rates of porch piracy, fraud concerns and a busy returns season, retailers and brands are looking for a comprehensive suite of solutions that will keep their shipments protected for any event.
Monday
January 15
11:45 am12:15 pm
Expo, Level 1, Expo Stage 2
Omnichannel transformation is hard to pull off. Technology is an important tenet of change and is critical in helping brands transform their operations to create unified shopping experiences that create profitable stores, top performing store associates, and shopaholic, loyal super fans for your brand. Attendees will hear from a panel of NewStore customers leading omnichannel efforts at their organizations, and walk away with actionable tips and insights to bring to life at their organizations. 
Monday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Delivering the right products at the right time and place, is essential in a competitive market that is harder than ever to attract and convert shoppers. Join fabric and industry-leading retailers to discuss how to approach innovations like generative AI in your commerce experience to build customer loyalty and move fast on a modern platform. Moderated by Sandra Campos, this engaging panel for retailers will discuss how to get started, leading use cases emerging for merchandisers, and the ROI of testing new ground.
Monday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
Retailers have seen tremendous change in what customers expect from their shopping experiences and what is required to build loyalty. To meet evolving customer demand, retailers are turning to generative and conversational AI to help them build more personalized marketing campaigns, deliver meaningful in-store and online experiences, and provide responsive customer care through their channel of choice. Join us to hear how Microsoft is helping organizations unlock customer-centric shopping experiences with safe and responsible generative AI technologies.
Monday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5
Generative AI has the potential to transform businesses across industries. In this session, we will share Google Cloud's perspective on generative AI that can help drive value for retailers. The session will also feature senior leaders from Carrefour, Lowe's and Victoria Secret who are at the forefront of using generative AI in a pragmatic and achievable way. Generative AI is not an esoteric concept, but something Retailers are adopting today and improving their businesses with.
Monday
January 15
12:00 pm1:00 pm
Press office, Level 1, 1C 03
Open to registered press and analysts only. Lunch provided first-come, first-served.

There is considerable divergence over what might happen in 2024 in terms of economic growth, inflation and interest rates. NRF’s chief economist Jack Kleinhenz, Ph.D., CBE will lead a panel of professionals to discuss key economic indicators, recent trends and the 2024 outlook.
Monday
January 15
12:10 pm12:40 pm
Javits North, Level 4, Elastic Path Stage
The analogue world is behind us. Only advanced tech can solve the retail challenges and turn the tide on stagnating productivity. Discover what impacts this will have on physical retail, e-commerce and sustainability, as well as consumer’s shopping behaviors. This session with futurist and trends expert, Kate Ancketill, will posit optimism for the tech-enabled future.
Monday
January 15
12:10 pm12:40 pm
Javits North, Level 4, Rithum Stage
Direct to consumer startups have infused the retail arena with innovative ideas and creative passion. But what happens when the pace of expansion and the myriad challenge of a burgeoning business move beyond their proficiency?  Several founder-led brands have welcomed seasoned retail veterans into the corner office.  We’ll chat with these two retail executives who have built long careers in traditional retail and are ready to apply their expertise spark next-level growth and profitability.
Monday
January 15
12:10 pm12:40 pm
Javits North, Level 4, Firework Stage
Generative AI is all the rage now but retail success is grounded in using all components of the tech stack to understand what’s happening upstream and downstream, how to allocate marketing spend for the strongest connections and what are the drivers of customer lifetime value. 
Monday
January 15
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 3
In this high-powered session, join Mikko Kärkkäinen, CEO and Co-Founder of RELEX Solutions as he collaborates with a distinguished panel of retail executives and industry experts. The session will delve into the pivotal challenges dominating in retail, spotlighting revolutionizing retail planning and optimizing supply chain management. Together, these industry leaders will engage in open dialogue, dissecting the pressing issues and sharing cutting-edge strategies that are reshaping the retail landscape.
Monday
January 15
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 4
Stores are here to stay and remain a central part of retailers’ unified commerce strategies. But executing on technology that can truly maximize on the opportunity every time a consumer walks into a store is more difficult than ever. Hear from an Aptos customer about their plans for unified commerce, and how they are investing to enable stores as a key pillar in their unified commerce strategy.
Monday
January 15
12:30 pm2:30 pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only.

Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo.
Monday
January 15
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 5
Learn the secrets behind the American Eagle (AE) and Aerie brand's thriving store experience. Join Marc Lambo, VP of Store Operations at AEO Inc., as he sheds light on building a unified team vision, creating effective feedback loops, and adapting to an ever-changing retail landscape. Marc will share how he’s helped create a resilient culture in AE and Aerie stores, ensuring every team member is aligned with the company's core values. Don't miss the chance to learn how AE and Aerie has set the stage for lasting brand impact both in-store and online!
Monday
January 15
12:30 pm1:00 pm
Special Events Hall, Level 1
Come to the Food Innovation Zone to meet special celebrity guest Robert Irvine from Restaurant Impossible!

Robert Irvine is a world-class chef and entrepreneur, and a tireless philanthropic supporter of our nation’s military. The host of Food Network’s hit show Restaurant: Impossible, he has given struggling restaurateurs a second chance to turn their lives and businesses around in over 300 episodes and counting.
Monday
January 15
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 1
Food is at the heart of every neighborhood, technology is at the center of every retailers’ customer experience, and giving back to our communities often requires a blend of strategic partnerships, next-generation technologies, and a vision for the future. Join us to learn how Comcast Business is thinking holistically about serving the community in every corner of the country. 
Monday
January 15
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 2
To thrive in retail’s fast-paced and competitive landscape of rapidly shifting consumer preferences, economic fluctuations, and technological advancements, accurate forecasting is a must. This panel brings together experts from various domains to present an overview of the importance of retail forecasting, its methodologies and challenges, and how it can be harnessed to drive business growth.
Monday
January 15
1:00 pm1:30 pm
River Pavilion, goTRG Stage
We all know it: the last mile of retail delivery is the most complex. The costs are untenable, roads are increasingly congested, and inefficiencies plague both the customer experience and the retailer’s bottom line. At the same time, customers expect increasing immediacy and convenience in receiving their goods.  Drones present an opportunity for better delivery. Delivering customers the goods they want, exactly when they want it; drones create a direct link from your store to their door.
Monday
January 15
1:00 pm1:30 pm
Javits North, Level 4, Firework Stage
Explore how the powerful synergy of Artificial Intelligence and Computer Vision is reshaping the retail landscape. Discover how these cutting-edge technologies are not only driving superior outcomes for retailers, but also acting as a force in the battle against shrinkage, changing the way we shop and protect assets. Join us to unravel the future of retail success through AI and Computer Vision.
Monday
January 15
1:00 pm1:30 pm
Javits North, Level 4, Rithum Stage
A deep dive into the transformative operations of AutoZone and PetSmart - companies that have successfully revamped the frontline experience for over 150,000 employees. Join visionary executives from both enterprises as they outline the pressing challenges that prompted change and the remarkable journeys to find groundbreaking solutions. From pinpointing urgent issues to strategizing and executing sustainable solutions, learn firsthand the strategies employed to breathe new life into their operations.
Monday
January 15
1:00 pm1:30 pm
Level 1, Special Events Hall, Amazon Pay Stage
Fresh merchandising, operations, and supply chain are all interrelated and dependent on one another to effectively accomplish the job to be done – maximize profits by getting high-quality fresh food into customers' baskets as quickly as possible at the lowest cost to the business. Achieving excellence in fresh requires a purpose-built fresh solution that breaks down silos and drives optimal decision-making both within and across fresh business functions.
Monday
January 15
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 1
To get locations doing the right thing quickly and consistently, retailers need to get really good at driving behavioral change at scale. Particularly with the rise of AI, sustainable change management is essential to adopting and capitalizing on these emerging technologies effectively. In this session, we’ll share a success story: grocery retailer Giant Eagle's digital adoption strategy that led to 30,000+ team members across multiple brands logging into a new platform several times a week.
Monday
January 15
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 2
Understanding store customer journeys is more important that ever before and required to deliver true omnichannel experiences. Come hear innovative retailers talk about how understanding their customer and associate journeys - and the technology they use - helps them deliver on their brand promise, optimize store operations, and drive store results.
Monday
January 15
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 3
Consumers are becoming increasingly digitally savvy and have come to expect an exceptional level of personalization in their retail experiences. How can companies keep up with the trend? Join American Express, Superlogic, and industry experts for a robust discussion on how companies can use innovative ways (think Digital Collectibles and AI) to help attract new shoppers while also helping to win back and retain loyal customers over the course of their lifetimes.
Monday
January 15
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 4
Join Titan Brands, a global fitness online retailer, to understand how they took control of their supply chain and eCommerce to enhance the customer experience. An agile order management system, coupled with a state-of-the-art warehouse management system, enabled improved order visibility and omnichannel fulfillment and helped them deliver on their customer promise. Join Titan and Korber Supply Chain for a fireside chat to understand their business results and reflect on the learnings that both parties were able to gain through this partnership. 
Monday
January 15
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 5
This session focuses on the practical reality of launching a successful customer data project. While the opportunity and vision of these initiatives are widely acknowledged, the real challenge lies in their execution. This discussion will explore key strategies, best practices, and potential pitfalls in the journey of bringing a customer data project to fruition and carrying it through to success.
Monday
January 15
2:00 pm2:30 pm
River Pavilion, goTRG Stage
Tractor Supply Company is embracing real-time Generative AI to transform the customer experience by investing time, research and resources to enable voice and text natural language capabilities. It’s easier – and faster – to talk rather than type; and when team members need product knowledge and expertise to better serve customers, they need it now. Tractor Supply Company also plans to use Generative AI to support other initiatives such as online orders, curbside pickup, inventory management, task automation and more.
Monday
January 15
2:00 pm2:30 pm
Javits North, Level 5, SAP Theatre
BÉIS was founded on Shopify five years ago and has quickly become the go-to DTC brand for luggage and travel accessories through their innovative digital marketing and product that prioritizes form and function at a competitive, yet accessible price. Glossier has transformed the beauty industry as a pioneer of direct-to-consumer. On the heels of a blockbuster hit partnership with Sephora, they are entering their next phase of growth and ten years after founding, they still have down-the-block lines at their retail locations every weekend. Both brands are powered by Shopify.
Monday
January 15
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 1
Join the LIDS and StoreForce team as we discuss the five key tactics contributing to LIDS’ global expansion of over 1300 stores. Together, each tactic plays a significant role in solving their workforce puzzle. LIDS has mastered its operational approach. In this session, you will gain insights into strategically managing lean labor, fostering employee engagement, developing internal programs, navigating global growth, and maximizing sales potential. Gain valuable insights and walk away feeling empowered and ready to take your organization to the next level!
Monday
January 15
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 2
Industry leaders from GoPro, Salesforce, and OSF Digital will uncover key retail trends and discuss how AI is already taking them to the next level. You'll also find out why you need a data strategy as the foundation for predictive and generative AI. Providing actionable insights, we will outline what will propel retailers toward growth and success in 2024, offering a strategic roadmap to help you embrace new data and AI capabilities.  
Monday
January 15
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 3

Hear the story of a top Norwegian grocery retailer unlocking dynamic pricing to become the price image leader in a hypercompetitive market. Leveraging Revionics’ leading AI data platform and electronic shelf labels, REMA delivers optimized prices to their stores throughout the day to maintain their price leadership. Don’t be undercut by competitors. Join Revionics and the Head of Pricing at REMA 1000, a Reitan Retail brand, to discover how a cutting-edge data platform combined with electronic shelf labels, spurs innovation and empowers pricing at the speed of retail. 

Monday
January 15
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 4
In today's fast-paced retail environment, maximizing employee engagement and labor efficiency simultaneously is essential. Dive into the future of workforce management with us, where the key to thriving lies in intelligent, automated, and employee-centric strategies. This session illuminates how top-tier retailers like Rite Aid, Aldo Group, and Cinemark are revolutionizing their operations. Discover how offering schedule flexibility, immediate access to earnings, and cutting-edge tools not only elevates employee communication and morale but also drastically reduces turnover.
Monday
January 15
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 5
What’s the difference between a successful online marketplace and one that fails? When done right, marketplaces protect retailers from inventory imbalances, profitably unlock new categories, and grow the share of wallet. But achieving the scale needed to make real business impact can be a complex challenge. Discover Mirakl’s CEO, Adrien Nussenbaum's views on the business and technical aspects that founded the project of a leading luxury retailer to reinforce the marketplace position within their eCommerce strategies.
Monday
January 15
2:30 pm3:00 pm
Javits North, Level 5, SAP Theatre
If the past three years taught the world one thing it is that disruption is the new normal. In 2024, the economy promises to deliver new and interesting challenges for retailers and consumers alike, with few comparisons to recent years outside of the COVID19 lockdown and the Great Recession.
Monday
January 15
2:45 pm3:15 pm
River Pavilion, goTRG Stage
In today's dynamic retail landscape, the return process is in a pivotal moment in the customer journey, a make-or-break experience that can either fortify loyalty or fracture trust. Moderated by goTRG, a leading returns management company, this panel discussion will feature a diverse trio of powerhouses from retail enterprises and manufacturers to Shopify brands that represent the full spectrum of modern retail.
Monday
January 15
3:00 pm3:30 pm
Javits North, Level 5, SAP Theatre
Join us for a captivating conversation with Stephanie Linnartz, CEO of Under Armour, a brand synonymous with athletic excellence. Stephanie will share Under Armour's strategies for enhancing the athletic experience, from high-performance sportswear and elevated sportstyle to cutting-edge technology, and how they cater to the diverse world of athletes by being “athlete first.” Joining Stephanie on stage for the discussion is Forward for the Minnesota Lynx, Diamond Miller.
Monday
January 15
3:00 pm3:30 pm
Level 1, Special Events Hall, Amazon Pay Stage
Labor shortages, flattened budgets, and ongoing economic uncertainty eat away at profitability, while an increasingly diverse audience requires retailers to deliver differentiated, hyper-personalized experiences. Addressing and overcoming both dynamics proves challenging, yet the solution often lies in an underutilized resource that retailers have in abundance – data.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
ChromeOS is transforming retail spaces into modern, efficient, and engaging experiences for customers and employees alike. In this session, hear from a panel of retailers who are modernizing their retail space with the latest solutions, paving the way for delightful customer and employee experiences.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 5
There’s a lot more to RFID sensors than just inventory management. RFID tags and labels can be found on a wide range of consumer products due to proven success across enterprise use cases like loss prevention. Digitizing loss prevention gives retailers more insights & data to deter theft and take a proactive approach to combating the growing challenge of retail crime. In this engaging session we’ll take a deep dive into Macy’s journey, exploring how RFID sensor technology is being used to unlock the challenge of loss prevention and detection.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3
Discover how Solo Brands’ digital and ecommerce strategy evolves across their rapidly expanding omnichannel businesses, as CDO Jenna Flateman Posner discusses building an integrated channel strategy. Don't miss the chance to gain insights into the approach that allows their portfolio of brands to build deeper connections with new customers by leveraging the latest retail tech tools, including Buy with Prime and Salesforce Commerce Cloud. Discover the ways you can expand your reach to millions of Prime members and offer your shoppers fast, free delivery.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1
Many of the most profitable, fastest growing, and valuable retailers operate a marketplace. But how does this business model generate top-line sales and bottom-line profit? This session will describe popular marketplace monetization techniques like commissions, subscriptions, embedded finance, retail media, cross-border, fulfillment services, data, and more. We’ll also discuss how the marketplace business model reduces CapEx and OpEx costs like inventory costs, fulfillment, merchandising, markdowns, SEM, warehouse construction, returns processing, and more.
Monday
January 15
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
AI unlocks possibilities across all aspects of the retail business. Learn how retail leaders are using predictive technologies such as AI, ML, Big Data, and analytics to grow intelligently and make faster, better-informed decisions across various business operations. Discover how technology solutions infused with business AI are opening a realm of smart possibilities for countless business needs. Get real customer perspectives on unlocking the power of AI to lead the way into the future of retail.
Monday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Despite steady increases in mobile and online shopping, many customers still prefer to complete purchases in physical stores. To effectively meet demand, retailers must learn and align to what customers want. With the right solutions on the right network, Smart Stores can capture and activate data to optimize operations, manage inventory, predict trends, and much more. Discover how T-Mobile for Business, Tractor Supply Company, and 345Global are teaming up and using digital connectivity to fuel retail growth.
Monday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2
Join us to explore the top five strategies that harness the power of data, AI, and CRM to turn shoppers into customers for life. With Salesforce Marketing Cloud & Loyalty Management, you’re one click away from tailored experiences, customized offers, and exceeding customer expectations.
Monday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 4
Retailers are experiencing significant criminal activity in and around their stores. From shoplifting to organized retail crime, retailers are turning to geospatial technology and mapping as critical tools for documenting criminal activity in the context of time and location. This data enables retailers to find patterns in criminal activity that inform their prevention and recovery efforts and help them to make their stores safer for their teams and customers.
Monday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5
Join us as we explore our customers transformative journeys with Anaplan and their innovative approach to retail planning. We’ll discuss the intricacies of the retail landscape, shedding light on the external influences and internal challenges shaping their organizations in the current macro climate. Hear how our customers are reshaping the future of retail planning and learn more about the transformative power of Anaplan. Don’t miss this opportunity to gain actionable insights and inspiration while at NRF!
Monday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
No one likes waiting in lines. Shoppers want the flexibility to quickly enter a store, pick up what they want, and go on their way. Just Walk Out technology by Amazon continues to innovate shopping by delivering frictionless experiences with RFID technology, supported by Avery Dennison. Join Jon Jenkins, Vice President of Just Walk Out technology by Amazon, and Bill Toney, Vice President, Global RFID Market Development, Retail, at Avery Dennison for a lively and engaging discussion about how Just Walk Out technology for apparel delivers shopper convenience and operational efficiencies.
Monday
January 15
6:00 pm8:00 pm
Meet at designated location
Separate registration and additional fee required. For retailers only.
Tuesday
January 16
7:45 am8:15 am
Javits North, Level 5
Start the day off with donuts and coffee before grabbing a seat at the opening Keynote session.
Tuesday
January 16
8:00 am10:00 pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NRF curates and promotes New York City's must-attend events for retailers.
Tuesday
January 16
8:30 am9:00 am
Javits North, Level 5, SAP Theatre
Dig into the art of maintaining corporate values in a high-growth environment in this dynamic fireside chat with Tractor Supply Company CEO Hal Lawton and PwC partner Kelly Pedersen. This insightful discussion will examine the opportunities and challenges Tractor Supply has faced in preserving its unique company culture amid unprecedented growth, while exploring the concept of trust as a corporate asset, the real meaning of purpose and how culture can impact a company’s success and growth prospects.
Tuesday
January 16
9:00 am4:00 pm
Expo, Level 1 and 3
With 1,000+ exhibitors and 100+ sessions including special pavilions and hands-on activations, retailers who want to make it matter always make it to the Expo.

Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today.

Check out the current list of exhibitors and floorplan.
Tuesday
January 16
9:00 am9:30 am
Javits North, Level 5, SAP Theatre
Marc Metrick, CEO of Saks, the premier digital platform for luxury fashion, joins CNBC Senior Retail Reporter Courtney Reagan for a conversation about the company’s strategy to evolve the luxury experience for today’s online luxury shopper. Marc will share key insights into serving the full continuum of luxury consumers and Saks’ efforts to build lasting and meaningful customer relationships, prioritizing high lifetime value (LTV) customers.
Tuesday
January 16
9:00 am4:00 pm
Level 1, Special Events Hall
Step into the future at the Foodservice Innovation Zone, an interactive exploration of the technologies and innovations transforming the customer foodservice experience.

Featuring:
  • 50+ food tech-focused booths
  • A stage with sessions led by industry leaders and innovators
  • Hands-on future-forward and customer-centric immersive activations

Activations:

Tuesday
January 16
9:00 am4:00 pm
River Pavilion
The NRF Innovation Lab showcases new-to-market technology including the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more.

This immersive exhibit tracks the latest developments in retail’s transformation and shows you what retail can be now and in the future.
Tuesday
January 16
9:00 am4:00 pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
Tuesday
January 16
9:15 am9:45 am
Expo, Level 1, Expo Stage 1
Today's consumers want low prices, but they don't want to sacrifice quality in-stores. In order for retail teams to meet both of these consumer preferences simultaneously, they must find ways to improve efficiencies at the store-floor level. By optimizing unglamorous routine processes such as shelf replenishment, item management/ordering, and store tasking, across multiple locations, retail leaders can capture incremental sales and uncover significant cost savings that enable more competitive pricing - without compromising on quality.
Tuesday
January 16
9:15 am9:45 am
Expo, Level 1, Expo Stage 2
Join NIQ's Jamie Clarke, Head of North America Retail, for an exclusive NRF session that takes a deep dive into the six retail imperatives that will help retailers be successful in 2024, including: 
• Embracing AI + Democratization of Data 
• Balancing Value & Volume 
• Understanding + Winning Constrained Consumers 
• Meeting consumers where they are 
• Mastering the Omni Experience 
Tuesday
January 16
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
Return fraud and abuse has been growing for years and now retailers are dealing with “friendly fraud” and outright fraud and abuse in their claims and appeasement areas. Simple rule-based controls don’t take into account total customer value and often punish the best customers - and fraudsters are experts in getting around rules! Learn how major retailers are now using AI to customize the decisioning for every customer, every channel and every transaction. 
Tuesday
January 16
9:15 am9:45 am
Expo, Level 3, Expo Stage 4
Join Dan Coates, Senior Evangelist at ACI and a special guest to gain new insights on how robust payment orchestration is the key to great customer experiences. With rapid proliferation of payment methods, channels and devices, payment orchestration needs to be agnostic and best-in-class, supporting customer journeys in the ecosystem and payment adjacent spaces - merchant executives and vendors alike have taken notice.
Tuesday
January 16
9:15 am9:45 am
Expo, Level 3, Expo Stage 5
Hear how FreshDirect and Dick’s Sporting Goods leverage weather-driven demand (WDD) analytics to "deliver" better customer experiences, and "score” more sales. The weather is always a big motivating force behind consumer buying decisions – directly, frequently, and meaningfully elevating or deflating demand for a product. WDD analytics enable retailers to optimize planning, inventories, operations, and digital marketing by proactively addressing a critical external influence on daily purchasing decisions.
Tuesday
January 16
9:30 am10:00 am
Javits North, Level 5, SAP Theatre

Please note: Members of the media may take notes but may not record audio or video, or take photographs in this session.

In the fast-paced world of business, it is valuable to learn from those who have achieved great success. Arianna Huffington, Founder and CEO of Thrive Global and founder of The Huffington Post will be joined on stage by Signet Jewelers CEO Gina Drosos and The Honest Company CEO Carla Vernón to discuss building a foundation of well-being as a leader of an organization and creating a culture for anyone to thrive in the workplace.

Tuesday
January 16
10:00 am10:30 am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 3, Expo Stage 5
The potential of innovative technologies such as AI and IoT offer retailers the promise of transforming the customer experience, so how do you build a plan that will make an immediate impact that aligns with your long-term strategy? We'll dig into the trends, share some of the most exciting use cases in retail today, and talk about what to do next regardless of where you are in your journey. Join industry experts from Intel and CDW as they discuss how advancements in AI, AR/VR, and IoT are powering new possibilities for the retail industry.
Tuesday
January 16
10:15 am12:15 pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only.

Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 1, Expo Stage 1
In today’s world, customers expect to interact with brands when, where, and however they want. And, as new digital touchpoints emerge – cashier-less checkouts, wi-fi analytics, mobile ordering, contactless payment – brands must look for technologies that drive best-in-class experiences and efficiencies for both customers and employees.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 1, Expo Stage 2
Domino’s Pizza has consistently set the precedent for providing an engaging and efficient digital customer experience, raising consumer expectations across the board for retailers. In this session, retail expert Melissa Minkow will be joined by Domino’s VP of Digital Experience and Loyalty, Mark Messing, to discuss their game-changing innovations and the decisions behind them. Takeaways will include how Domino’s optimized their digital strategy, key learnings from their successes and challenges, and consumer insights from CI&T’s annual Connected Retail Report.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 3, Expo Stage 3
Join us to explore the exciting intersection of AI and online retail. By looking into Mercado Libre’s innovative use of AI to reshape online retail dynamics over the last decade, this talk aims to mark the difference between previous uses of AI and what new opportunities are presented by generative AI. Is generative AI a revolutionary force set to redefine ecommerce, or is it an evolutionary development augmenting existing structures? In this session, learn about the real-world applications, opportunities, and challenges of AI based on Mercado Libre’s practical experiences and experimentation.
Tuesday
January 16
10:15 am11:00 am
Expo, Level 3, Expo Stage 4
Looking to refine your retail strategy? In this session, leaders at PacSun, TravisMathew, and VisionWorks reveal the practical steps they’ve taken to optimize their retail operations and achieve consistent success in a competitive market. They'll share simple ways they foster open two-way communication, promote healthy competition, and maintain brand consistency across various store locations. You’ll come away with clear steps to boost your own stores’ success.
Tuesday
January 16
10:30 am1:30 pm
River Pavilion, Meet, Eat & Seat area
Pre-registration required.

VC and Startup collaborations begin here.
NRF will match innovative startups and investors for one-on-one meetings. Participating startups will be sourced from the NRF Innovation Lab and Startup Zone at NRF 2024.
Tuesday
January 16
10:30 am11:00 am
Javits North, Level 4, Elastic Path Stage
Stories of resilience and determination are powerful reminders that businesses often have to overcome obstacles and chart a new course in the quest to win back shoppers' hearts and wallets. Join us as Crocs and Claire’s share their unique journeys from setbacks to success on the road to brand and business reinvention.
Tuesday
January 16
10:30 am11:00 am
Javits North, Level 4, Rithum Stage

Shifting spending patterns and global events are causing consumers to reprioritize their lives – from how they shop to how they experience life. Customers expect more than ever from brands, and brands need more ways to attract them. We’ll discuss how to help future proof connections to shoppers that have long lasting implications.

Tuesday
January 16
10:30 am11:00 am
Javits North, Level 4, Firework Stage

CEOs from this year’s “in” DTC brands – Bombas, Ritual, and Clare V. – come together to share what they’re focused on for 2024 and how their teams are navigating a new retail landscape (post-COVID, full of new brands). These talented leaders will discuss topics including:

  • Balancing profitability with growth and a culture of innovation
  • Consumer behavior shaping strategy
  • Relevance of stores, and wholesale partnerships
  • Marketing: What's working, what’s not; acquisition versus retention
Tuesday
January 16
11:00 am11:30 am
River Pavilion, goTRG Stage
Introducing the profitable AI-powered omnichannel shopping experience of 2025, which is going to be even more humanized and immersive than ever.

3 Key Takeaways:
  • White Glove Service: How conversational AI can be used to deliver a new shopper experience
  • Profitable Personalization: How generative AI can be used to drive new levels of revenue
  • Seeing is Achieving: A practical walk-through of the future digital store
Tuesday
January 16
11:20 am11:50 am
Javits North, Level 4, Elastic Path Stage
In this session we will identify strategies to future-proof retail businesses, examining the global drivers that are shaping macroeconomic and business landscapes, as well as exploring the forces that will influence society, technology, the environment, politics, industry and creativity.
Tuesday
January 16
11:20 am11:50 am
Javits North, Level 4, Rithum Stage
Join Emma Hinchliffe, Fortune senior writer and co-chair of Fortune’s Most Powerful Women Summits in conversation with Hali Borenstein, CEO of Reformation. Hear how innovation in retail technology is helping the $350 million cult favorite brand stay ahead of the pack, 15 years into its run, as they scale from its “adolescent” phase. Borenstein will additionally discuss 2024 business priorities, including a focus on the core (i.e.
Tuesday
January 16
11:20 am11:50 am
Javits North, Level 4, Firework Stage
How do retailers unify multiple channels in ways that create a compelling, consistent and personalized experience for their customers? And at the same time, how does their unified commerce strategy deliver both profit and growth? Hear from our panel of retail leaders to understand the elements common to every successful omnichannel business, as the route to building or reinforcing your own roadmap. What are the cultural, organizational and technological barriers to success and how have our leaders overcome them?
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 1, Expo Stage 1
With increased competition across channels and geographic regions, the pressure to drive continued growth while adding efficiency and maximizing sales margins continues to drive strategies for commerce leaders. At the same time, the volume and velocity of tax compliance rules and regulations are adding complexity to commerce operations and can get in the way of opportunities for business growth.
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 1, Expo Stage 2
Discover how GameStop's employee-centric approach drove an immense digital and operational transformation. With YOOBIC as their digital “Main Menu,” GameStop merged fragmented systems into one streamlined app. Unlocking a new era of enterprise-wide teamwork and connectivity, in the process. Hear about GameStop's experience piloting NEO, a suite of AI tools designed to optimize efficiency, boost productivity and empower teams. Hear their take on how they think AI will impact the industry, and what you can do as an organization to implement it.
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 3, Expo Stage 3
The impact AI is having on the retail industry is undeniable, and retailers are faced with the unique challenge of harnessing data analytics to optimize the customer experience. With broad networks of physical stores and growing e-commerce environments, retailers are faced with unique infrastructure solution requirements. Remote management capability, continuous insight into operations, customer behavior analysis, and data privacy are all paramount. Join us to learn how retailers are leveraging anonymous customer data and modern infrastructure solutions to optimize business operations.
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 3, Expo Stage 4
Join PACSUN and Levi’s as they delve into the transformative power of RFID technology in today's retail landscape. Explore how leading brands are leveraging RFID to enhance operational efficiencies, mitigate theft, and significantly impact revenue. Dive deep into actionable insights on integrating this game-changing tech seamlessly across your retail operations. Don't miss this enlightening discussion on innovating for a smarter, more efficient, and profitable retail future.
Tuesday
January 16
11:30 am12:30 pm
Expo, Level 3, Expo Stage 5
Hear how leading companies are leveraging Snowflake to set the retail industry data standards. During this session, we will hear from: 
    • Albertsons Media Collective on what’s needed to unlock the full potential of retail media
    • NielsenIQ leverages Snowflake to empower customers in 84 global markets with enhanced data-sharing capabilities and seamless real-time data access.
Tuesday
January 16
11:30 am1:30 pm

HUNGRY? Check out the food options in the Javits:

Level 1
Nibble & Graze Food Court | Across from Special Events Hall
Seating and concessions | Hall 1E

Expo | Level 1
South of the Border | Back of 300 aisle
Taste of New York (Kosher available) | Back of 900 aisle
Sustainability Lounge - fresh, local, sustainably-sourced | Back of 1600 aisle | Sponsored by Brightdrop and Hanshow

Level 2
Fresh & Fast touchless café | North Concourse

Tuesday
January 16
12:00 pm1:00 pm
Press office, Level 1, 1C 03
Open to registered press and analysts only. Lunch provided first-come, first-served.

Despite the headwinds of inflation, consumer spending in 2023 was buoyed by growth in wages and continued access to savings. At the same time, consumers rotated their wallets – incorporating higher spending on services and taking on a value-oriented mindset when it came to goods. Looking ahead to 2024, the consumer outlook continues to challenge expectations. Join the NRF research team as they recap the 2023 holiday season and discuss the consumer mindset heading in 2024.
Tuesday
January 16
12:00 pm12:30 pm
Level 1, Special Events Hall, Amazon Pay Stage
Join our session to learn about the power of digital humans in retail. Are digital humans the workforce of the future? How can AI and digital humans support the new service economy?
Tuesday
January 16
12:10 pm12:40 pm
Javits North, Level 4, Elastic Path Stage

Shein and Temu have been two of the most successful US consumer brand launches in recent history. Both share some common tactics as well as some distinctive differences. This session will provide an overview of their success and the tactics they used to achieve that success. With a focus on what existing brands can learn to apply to their own marketing efforts. You’ll leave with a better understanding of one of the most significant evolutions of the US market, and specific strategies you can employee to accelerate growth of your own brands.

Tuesday
January 16
12:10 pm12:40 pm
Javits North, Level 4, Firework Stage
Learn what drives brand influence and see which retailers from countries right across the world have the most influence as we reveal the 2024 retail top lists. David Roth, CEO of The Store WPP, will show how brand influence helps convince consumers to buy from a brand, stay loyal to it and potentially pay a premium for it – all vital, particularly now, when consumers are scrutinizing what they spend like never before. Brand Influence leads to changes in the way consumers behave, which supercharges the business's bottom line.
Tuesday
January 16
12:10 pm12:40 pm
Javits North, Level 4, Rithum Stage
In this session, Vogue Business Head of Advisory Anusha Couttigane will share insights from the latest Vogue Business Index, a bi-annual study of the top 60 global luxury brands, driven by consumer research across 11 markets. Luxury remains extremely resilient, in spite of prevailing economic challenges, but some territories present specific social, economic and cultural trends that directly impact both consumer attitudes and behavior. This presentation will look at how these key shifts are manifesting across global markets. 
Tuesday
January 16
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 1
Retailers are in a moment of AI opportunity. From deepening customer loyalty via innovative shopping experiences to maximizing operational efficiency through precision analytics, applying generative and traditional AI to retail challenges is a top-priority for organizations of all sizes. But for many, incompatibility of sources and formats across their data-estates continues to limit their AI aspirations and keep critical insights locked away. Join us to hear how Microsoft is helping retailers achieve data compatibility across their organizations and unlock AI opportunities.
Tuesday
January 16
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 2
Tobias Ring, SCAYLE’s Managing Director Commercials, shares how ABOUT YOU, one of Europe’s fastest-growing fashion and lifestyle retailers, reached 5 billion Euro in annual transaction volume* through broadening their global reach with influencer marketing and international expansion. Learn how ABOUT YOU's marketplace strategy played out and how the technology and expertise developed along the way now powers over 140 shops with SCAYLE Commerce Engine. *defined as gross transaction volume, i.e., before returns, cancellations, and including VAT
Tuesday
January 16
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 4
In today's hyper-connected and competitive retail landscape, price optimization is crucial for striking the delicate balance between maximizing profitability and delivering superior customer value while navigating dynamic market conditions, changing consumer behavior, and fierce competition. The panel discussion convenes industry experts, pricing strategists, data analysts, and marketing professionals to delve into retail price optimization methodologies, challenges, and the opportunities it offers for sustainable growth and customer-centric strategies.
Tuesday
January 16
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 5
The last few years in retail have been marked by significant demand shifts and unprecedented volatility. In this exclusive masterclass, GNC's VP of Merchandise Planning, Erica Evans, and Tailored Brands' CTO, Scott Vifquain, will discuss their strategic approaches with Invent Analytics CEO & Founder, Gurhan Kok. Learn about GNC's effective inventory management across various channels and Tailored Brands' innovative response to changing customer preferences in their tuxedo business, at Men’s Wearhouse and Jos. A. Bank.
Tuesday
January 16
1:15 pm1:40 pm
Javits North, Level 5, SAP Theatre

Attention Press: During the fireside chat with Martha Stewart, members of the media may take notes but may not record audio or video, or take photographs.

The retail industry looks to individuals who hold significant influence on consumer preferences, trends, and purchasing decisions to learn from and understand their key attributes as “market makers." In this Main Stage session, the NRF features three of retail’s top executives in back-to-back-to-back fireside chats.

Tuesday
January 16
1:40 pm2:05 pm
Javits North, Level 5, SAP Theatre

The retail industry looks to individuals who hold significant influence on consumer preferences, trends, and purchasing decisions to learn from and understand their key attributes as “market makers.” In this Main Stage session, the NRF features three of retail’s top executives in back-to-back-to-back fireside chats. 

Tuesday
January 16
2:00 pm2:30 pm
River Pavilion, goTRG Stage

Whether it’s sending transactional order updates or implementing new marketing strategies, the challenges associated with global communications are widespread. Everything from meeting consumers on their preferred channels to addressing varying compliance requirements and balancing technological limitations of global delivery must be addressed. And of course, seamless integration into the current tech stack is required while being flexible enough to iterate and adopt future technologies such as AI. 

Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 1, Expo Stage 1

boodleAI is on a mission to make AI technology easy and accessible to everyone. In this session, boodleAI Co-Founder and Co-CEO, France Hoang, will join Nautical's Co-Founder and CEO, Niklas Halusa, to discuss how they’re using the marketplace model to revolutionize the way consumers discover, access, adopt, and integrate AI solutions.

This session will explore:
- France’s vision for the future of AI
- The benefits of the marketplace model for disruption
- The challenges faced in launching a new marketplace

Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 1, Expo Stage 2
Fulfillment and distribution centers are key to providing optimal customer service in a supply chain network and for ecommerce order delivery. PepsiCo is developing digital twins combined with computer vision applications to identify congestion areas, simulate different layouts to improve throughput and accelerate order fulfillment. Join this discussion to hear how PepsiCo, HPE, and NVIDIA are partnering to create a fully digitized fulfillment center optimized with AI from edge to cloud.
Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 3

In today’s commerce landscape, omnichannel is not an option; it’s an imperative. Join leaders from BigCommerce, Feedonomics, and HOUZER as they discuss how to take advantage of the most current tools and technologies to uplevel your omnichannel strategy. 

Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 4
Macy's, the world-renowned department store, is transforming its customers’ experiences through hyper-personalized and connected journeys that drive profitable growth, brand love, and loyalty.  As an early adopter of digital transformation, Macy's has invested to gain deeper real-time insights into customer preferences and behaviors.  The session will highlight Macy's evolution in enabling Personalization at Scale, best practices, key capabilities, use cases that drove value, and how they gained adoption across the enterprise.  Learn how Bennett Fox-Glassman, Macy’s SVP Customer Journey, has s
Tuesday
January 16
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 5
Salesforce and Slack are helping some of the world’s most successful retailers and consumer goods companies operate more productively. Join us for a conversation that will explore how leading brands and retailers are driving efficiency across multiple lines of business, automating important work, boosting institutional knowledge sharing, and engaging their workforce from top to bottom.
Tuesday
January 16
2:05 pm2:30 pm
Javits North, Level 5, SAP Theatre

The retail industry looks to individuals who hold significant influence on consumer preferences, trends, and purchasing decisions to learn from and understand their key attributes as “market makers." In this Main Stage session, the NRF features three of retail’s top executives in back-to-back-to-back fireside chats. 

Tuesday
January 16
2:30 pm3:00 pm
Javits North, Level 5, SAP Theatre
Beautiful, launched in March 2021, combines elegant design, contemporary colors and modern silhouettes for high-performance appliances and cookware that look beautiful in everyone's kitchen. Beautiful was co-founded by actor, host and producer Drew Barrymore, and Made by Gather founder and CEO Shae Hong with the intention of offering innovative, purposeful, and affordable products that bring people together.
Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 1
The topic is an in-depth exploration of the challenges that retailers face based on changing customer and labor preferences. This session will explore the transformation many retailers are taking toward a flexible labor model to deliver financial and operational results while delighting their customers and their people in the process.
Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 2

Imagine what life would be like if more business data was in one place. What kind of insights would you gain from breaking down silos that segment data across dozens of different platforms? It might seem like wishful thinking, but greater data transparency is possible. And we’ll show you how. Join Kount and PetMeds in a discussion about the hidden power of data.

Learn how to:

1. Impact multiple business units with the resources you already have

2. Recognize valuable data elements and the insights they contain

Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 3
ALDO Group, an international fashion footwear and accessories company, is at the forefront of the omnichannel approach to retail. To optimize their inventory management and fulfillment processes, ALDO Group decided to ship all their ecommerce orders from store inventory. Learn how ALDO Group is using Fluent Commerce’s order management system, with exceptional MACH flexibility, to accurately ingest inventory data from all their systems and provide a complete, accurate view of inventory availability.
Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 4
Data quality isn’t as sexy as Generative AI, but if you don’t get the input right, then that magical-seeming output will be wrong. “Good Data” however, isn’t a static thing. For consumer brands like Brooks Running, it requires end-to-end management of workflows that turn raw customer data into a valuable and usable asset to fuel customer engagement teams and tools. Resolving identities and unifying data into a usable asset leaves room for error as new and conflicting data enters the mix.
Tuesday
January 16
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 5
In this presentation, Globant and Stanley Black & Decker will discuss how the strategic use of digital tools can enhance physical experiences for retailers and their customers. The presentation will detail how, through the implementation and application of emerging technologies, digital tools can be employed to enhance physical safety, reduce theft, manage inventory status more efficiently, streamline the prefabrication process, and save time and money throughout key operations.