Omnichannel

Sunday
January 14
9:00 am9:30 am
Javits North, Level 5, SAP Theatre
Joining Levi Strauss & Co. in early 2023, president Michelle Gass came from Kohl’s as the company’s former CEO. Under a meticulously designed succession plan from retiring CEO Chip Bergh, Michelle brings her leadership skillset from successful senior roles at Procter and Gamble, Starbucks, and most recently Kohl’s.
Sunday
January 14
10:30 am11:00 am
Javits North, Level 4, Firework Stage
Learn how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer. This session offers takeaways on how to overcome barriers, challenge the status quo, guidance on leadership and adopting technology solutions to empower the organization.
Sunday
January 14
10:30 am11:00 am
Javits North, Level 4, Rithum Stage

As both the world’s largest convenience retailer and the number one immediate-consumption retailer in the U.S. with over 13,000 stores, 7-Eleven is in a unique position to provide CPGs and other partners with a differentiated solution across the full marketing and innovation funnel. The company’s integrated suite of data-driven insights is led by Gulp Media—the first retail media network to serve the convenience store industry—bolstered by its C-Shopper analytics platform, Brainfreeze Collective proprietary research panel of 250,000 customers and forthcoming 7-Eleven Lab Stores.

Sunday
January 14
11:20 am11:50 am
Javits North, Level 4, Elastic Path Stage
Retailers, marketplaces and ecosystems are exploiting valuable first party data in new ways to generate whole new income streams for themselves and vendors. Content, Media and Retail have now converged to create a new service to sellers that is predicted in the next few years to beat mainstream ad spend. How are retailers waking up to the exciting opportunities afforded by live commerce, social commerce and social media.
Sunday
January 14
11:20 am11:50 am
Javits North, Level 4, Firework Stage

Retailers are entering a new phase of technological innovation — with artificial intelligence and machine learning at its core. AI has emerged as the most effective way for retailers to turn data into value. In this session learn how Walmart is using AI to drive growth and competitive advantage across the business.

Sunday
January 14
12:10 pm12:40 pm
Javits North, Level 4, Elastic Path Stage
Get a first look at the digital shopper trends with the biggest implications for retailers and brands. In this session, retail expert Michelle Evans reveals the latest insights from Euromonitor’s annual report. She will examine the digitally driven behaviors that will alter shopping habits in 2024 so you can meet these new demands and capture more of the e-commerce market.
Sunday
January 14
1:00 pm1:30 pm
Javits North, Level 4, Firework Stage
Join Stripe, SSENSE, and Wayfair to discuss the journey enterprises are taking to navigate the great transition towards making unified commerce not just an option, but a core part of their business model. Discover how much progress is being made in different sectors to shift commerce online to build truly digital business models, and learn about the role startups and emerging technologies, such as AI, are playing to drive innovation.
Sunday
January 14
1:00 pm1:30 pm
Javits North, Level 4, Elastic Path Stage
This session will explore how retailers can enhance the efficiency of fulfilling online orders and optimizing the in-store fulfillment process. Emphasizing the significance of providing exceptional service to local shoppers, the discussion will delve into strategies for promoting sustainability through the lens of local e-commerce and highlight the potential of this approach to drive positive environmental impact.
Monday
January 15
9:00 am9:30 am
Javits North, Level 5, SAP Theatre
Starting his retail career at a young age, executive chairman Ed Stack has led DICK’S Sporting Goods through decades of remarkable growth with tremendous business acumen and ingenuity. His story demonstrates how the retail industry is unmatched in its opportunity and impact. Throughout his tenure, Ed has stood by his convictions and dedication to making a difference.
Monday
January 15
10:30 am11:00 am
Javits North, Level 4, Firework Stage
Retail media's first era was dominated by search ads on Amazon, but as digital advertising's third big wave evolves up the funnel and into the physical store, omnichannel RMNs are now scaling large ad businesses. In this session with retail media leaders, we examine how large retail footprints and vast troves of in-store purchase data are helping RMNs tap the full potential of physical stores as the next major media channel.
Monday
January 15
11:20 am11:50 am
Javits North, Level 4, Firework Stage
Confident and changeable, Gen Z are demanding that brands communicate with them on their own terms. Brands that understand how to reach this valuable, yet challenging customer cohort are building digital strategies to stay agile in a dynamic landscape. In this session learn from leading brands the strategies driving digital initiatives, how they measure success and remain at the forefront of innovation.
Monday
January 15
11:20 am11:50 am
Javits North, Level 4, Rithum Stage
Many retailers are making big strides in seamless commerce strategies and capabilities, as they seek to differentiate and become the future leaders of retail.  The key is advancing omnichannel capabilities to meet the needs of evolving customer journeys while seeking to deliver profitable and sustainable experiences.  Leveraging extensive primary research and retail C-level interviews, we will take a closer look at the shift from channel specific to customer-centric economics and the role of the store in augmenting customer lifetime value.
Monday
January 15
12:10 pm12:40 pm
Javits North, Level 4, Rithum Stage
Direct to consumer startups have infused the retail arena with innovative ideas and creative passion. But what happens when the pace of expansion and the myriad challenge of a burgeoning business move beyond their proficiency?  Several founder-led brands have welcomed seasoned retail veterans into the corner office.  We’ll chat with these two retail executives who have built long careers in traditional retail and are ready to apply their expertise spark next-level growth and profitability.
Tuesday
January 16
11:20 am11:50 am
Javits North, Level 4, Firework Stage
How do retailers unify multiple channels in ways that create a compelling, consistent and personalized experience for their customers? And at the same time, how does their unified commerce strategy deliver both profit and growth? Hear from our panel of retail leaders to understand the elements common to every successful omnichannel business, as the route to building or reinforcing your own roadmap. What are the cultural, organizational and technological barriers to success and how have our leaders overcome them?