Omnichannel

Sunday
January 16
8:45 am9:15 am
Javits North, Level 5, SAP Theatre
Under Brian Cornell’s leadership, Target is creating spectacular growth. Cornell’s vision includes a strategy with stores at the center of Target’s omnichannel platform and same-day digital fulfillment leadership. He also led outsized investments in team member pay, benefits and wellbeing, a curated assortment and more. Now, Cornell and his team are stepping up to even bigger challenges. In this fireside chat with NRF President and CEO Matt Shay, hear directly from Cornell, this year’s recipient of the NRF Foundation’s Visionary award, on how Target is leveraging its size, scale and resources to drive continued growth and achieve significant societal and sustainability ambitions in service to all.
Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

Customers return more than $1 trillion in merchandise annually. …And then what happens?  Join us as the experts explore returns management across the spectrum, including the challenges of handling product that is pushed back through the supply chain and how reverse logistics is emerging as the cornerstone of the circular economy.

Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

GDR Creative Intelligence CEO, Kate Ancketill will deliver inspirational insights from the world’s most resilient retailers. Analyzing the common factors behind these successful business models, Kate will share GDR's predictions of where we’re headed over the coming years.

Sunday
January 16
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage

Please note: Members of the media may take notes but may not record audio or video in this session.

Shopper preferences are constantly evolving - from expectations around shopping and fulfillment to personalization and DE&I initiatives. Join Kantar's Rachel Dalton and The Walt Disney Company's Stephanie Young as they explore the opportunities to better engage shoppers and drive loyalty globally through elevated experiences, story-driven moments and new platforms and ecosystems.

Sunday
January 16
2:00 pm2:30 pm
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

New York City hosts the opening of many incredible new retail environments each year, and despite global challenges 2020 and 2021 were no exception. Please join the Retail Design Institute’s Cynthia Hirsch Ortiz as she presents some exceptional experiences and enhanced features on a curated, virtual tour of store openings over the last two years. We seek to inspire each of you to physically visit these “must see" spaces as you walk the city of New York.  

Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

Facebook reported a 35 percent increase in the third quarter over the previous year. Meanwhile retailers continue to struggle to understand the real value of social media marketing, and spend more—just to maintain their position. Find out why organizations lack the fundamentals of customer engagement and what they should do differently to utilize data to ignite digital strategies that drive profitability by winning over the customer.

Sunday
January 16
4:00 pm4:30 pm
Javits North, Level 5, SAP Theatre
Retailers face many challenges today: intense competition, diverse customer expectations, operational complexity, and ongoing cost pressure, all while navigating continuing disruptions and uncertainty. And in the past 18 months, the industry has seen a dramatic acceleration of digital transformation. This breadth of challenges and pace of change requires a new degree of agility, flexibility, and security to meet customers where they are now and where they want to go next. Join this fireside chat with IBM Chairman and CEO, Arvind Krishna, as he explores how retailers can leverage data, AI, and hybrid cloud technologies to quickly expand their digital experiences, automate operations, and enable consumers to shop anywhere and any way they choose.
Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

Reining in supply chain challenges is akin to herding cats. Still, retailers are finding the infrastructure investments that prioritize organizational agility and outcomes are delivering plenty of bang for the buck. As companies reimagine fulfillment they’re overhauling warehouses and DC’s with an eye toward improved order fulfillment cycles, increased storage and throughput, and new age robotics that speed processes and lift efficiencies. Join us for a discussion that will span fulfillment technology, predictive AI, and goods-to-person processes and how these upgrades are making companies better aligned to serve changing consumers.

Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage
The slide deck presentation is now available on slideshare. View now

Let's cut through the hype and dive deep into how the Metaverse will change the way people shop, live and communicate. WGSN has been tracking this third space since 2018 and will give critical analysis on how to drive conversions, embed brand awareness and explore how retailers can navigate these new digital waters.
Tuesday
January 18
11:15 am11:45 am
Javits North, Level 4, Room 406, Riskified Stage
The slide deck presentation is now available on slideshare. View now.

As the focus on Chinese shopping festivals like Singles Day and 618 continues to intensify, how can international brands develop strategies around these local milestones to capitalize on their potential? In this session, Harlan Bratcher from JD.com will be joined by Nick Woodhouse from Authentic Brands Group to discuss the planning involved in creating successful festival campaigns.