New Technology (AI, VR, AR, ML) / Payments / Robotics

Sunday
January 16
2:00 pm2:30 pm
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

New York City hosts the opening of many incredible new retail environments each year, and despite global challenges 2020 and 2021 were no exception. Please join the Retail Design Institute’s Cynthia Hirsch Ortiz as she presents some exceptional experiences and enhanced features on a curated, virtual tour of store openings over the last two years. We seek to inspire each of you to physically visit these “must see" spaces as you walk the city of New York.  

Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 406, Riskified Stage
The future of supply chain and sustainability has its roots in on-demand manufacturing. Early forays into the space have allowed brands to reduce product inventory, sharpen their agility to meet consumers ever- shifting desires, deliver product in as little as two weeks and work toward eliminating the need for markdowns. Join us as two on-demand pioneers discuss how they're capitalizing on this trend and how it could scale in the years ahead.
Sunday
January 16
4:00 pm4:30 pm
Javits North, Level 5, SAP Theatre
Retailers face many challenges today: intense competition, diverse customer expectations, operational complexity, and ongoing cost pressure, all while navigating continuing disruptions and uncertainty. And in the past 18 months, the industry has seen a dramatic acceleration of digital transformation. This breadth of challenges and pace of change requires a new degree of agility, flexibility, and security to meet customers where they are now and where they want to go next. Join this fireside chat with IBM Chairman and CEO, Arvind Krishna, as he explores how retailers can leverage data, AI, and hybrid cloud technologies to quickly expand their digital experiences, automate operations, and enable consumers to shop anywhere and any way they choose.
Monday
January 17
10:30 am11:00 am
Javits North, Level 4, Room 406, Riskified Stage
The slidedeck presentation is now available on slideshare. View now.

Five to ten years of online growth in only months, evolving supply chain challenges, and new unprecedented headwinds such as labor shortages - the COVID-19 pandemic has fundamentally changed the grocery landscape. During this session, Sajal Kohli, Global Lead for McKinsey’s Retail and Consumer Packaged Goods Practice, will identify trends in the grocery space and opportunities for grocers to win a higher share of stomach and compete effectively in the future.

Monday
January 17
11:15 am11:45 am
Javits North, Level 4, Room 404, StarWind Stage
While some scratch their heads unsure of what to make of emerging technologies like Metaverse or NFT’s, Estee Launder is embracing both. Convinced that consumers are ready to step into this tech revolution, this venerable international makeup brand has established a presence in the metaverse and recently launched three editions of a non-fungible token, called MetaOptimist.  Join us for a discussion of what’s working and what’s next.
Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

Reining in supply chain challenges is akin to herding cats. Still, retailers are finding the infrastructure investments that prioritize organizational agility and outcomes are delivering plenty of bang for the buck. As companies reimagine fulfillment they’re overhauling warehouses and DC’s with an eye toward improved order fulfillment cycles, increased storage and throughput, and new age robotics that speed processes and lift efficiencies. Join us for a discussion that will span fulfillment technology, predictive AI, and goods-to-person processes and how these upgrades are making companies better aligned to serve changing consumers.

Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage
The slide deck presentation is now available on slideshare. View now

Let's cut through the hype and dive deep into how the Metaverse will change the way people shop, live and communicate. WGSN has been tracking this third space since 2018 and will give critical analysis on how to drive conversions, embed brand awareness and explore how retailers can navigate these new digital waters.
Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 409, Twilio Stage
If Whole Foods and 7-Eleven had a family it would look like the latest crop of convenience stores. Healthy prepared foods and good-for-you snacks are just part of the makeover underway as a new crop of players challenge the norm with a reimagined product offering and a side of technology. It's official: convenience now has a conscience and consumers are embracing the changes, including everything to kombucha to coffee bars and craft beers.  
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 404, StarWind Stage
Planning assortments with last year's sales data, this year's market interpretation and the upcoming trend forecast can be daunting enough.  With so many data points to consider, retailers are finding that artificial intelligence can be a path to making smarter and faster decisions, minimizing out-of-stocks and overstocks and decreasing markdowns, leading to improvements in customer satisfaction. Join us to learn how retailers are maximizing opportunities while remaining responsive and agile.
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 406, Riskified Stage
As technology's role gains importance in retailers' strategic planning, the IT department's leadership has evolved to include a more active role in operational governance and corporate strategy. This panel of top IT leaders will explore shifting responsibilities, achieving greater influence in company operations and strategy, and reshaping the importance of technology's role across the organization. 
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

The future of ecommerce is fast. How fast?  How about between 20 minutes and two hours. The pandemic has accelerated a shift in consumers’ expectations of immediacy to the point where many now view two-day delivery as unacceptably slow. Enter Ohi, a next generation instant commerce platform that is working with DTC brands to improve the post-purchase experience and increase conversion rates and repeat purchases. What is the ROI of instant commerce, and will the trend stick?

Monday
January 17
4:30 pm5:00 pm
Javits North, Level 5, SAP Theatre
A longstanding and successful retail veteran, Lowe’s chairman and CEO Marvin Ellison will discuss how the home improvement retailer continues to accelerate its business transformation, with focus on executing the company’s “Total Home” strategy. In this fireside chat, Marvin will provide insights on Lowe's deepening connections with associates, consumers, and communities through its 100 Hometowns initiative and the company's ongoing support of diverse small businesses. Hear how the home improvement retailer has leveraged the momentum from consumers' reconnection to their homes to provide best-in-class customer engagement, enhance its omnichannel offerings and increase market share in a highly fragmented home improvement market.
Tuesday
January 18
8:45 am9:15 am
Javits North, Level 5, SAP Theatre
Nordstrom has focused on providing customers with unparalleled service and personalized shopping experiences for 120 years. To translate its heritage of excellence in service to a digital world, the retailer remains focused on leveraging physical and digital assets to create a truly seamless and interconnected experience wherever and however customers choose to shop. Nordstrom’s digital-first approach to merchandising enables its merchants to leverage customer insights to ensure the company is deploying the right product to the right place at the right time. Through this agile approach, the fashion retailer is able to blend its deep relationships with data-driven insights to offer a product selection that resonates with customers and sparks a sense of discovery.
Tuesday
January 18
10:30 am11:00 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

A leading global research and leadership firm envisions a future where autonomous vehicles and drones will deliver about 80 percent of all items. If you're wondering who's driving future deliveries or if emerging technologies will fly, join these next-gen thinkers for an eye-opening dialogue on the direction the retail supply chain's last mile is headed. 

Tuesday
January 18
11:15 am11:45 am
Javits North, Level 4, Room 409, Twilio Stage
One of the apparel industry's main challenges is the issue of meeting customer expectations on fit and sizing accuracy in their online and in-store shopping journeys. Returns make up nearly 50% of fashion purchases today and the sky-high return rates are costing companies millions. In this session we explore the technologies bringing solutions forward and what they could mean for brands now and the years ahead. 

Session in collaboration with:

Tuesday
January 18
12:00 pm12:30 pm
Javits North, Level 4, Room 409, Twilio Stage
Consumers today are shopping and paying differently, with the adoption of alternative payment solutions–including Buy Now Pay Later (BNPL)–skyrocketing to reach over 45 million US consumers ages 14+ in 2021. But the opportunity for retailers embracing innovative payment options doesn’t end at checkout.
Tuesday
January 18
12:00 pm12:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
The slide deck presentation is now available on slideshare. View now.

Supply chain issues have captured headlines for all the wrong reasons. Experts from Bain & Company will sort out the pressures facing supply chain executives; strategies to address disruptions; how stresses will impact profitability; and what the future holds for agile supply chains. Join us for this eye-opening deep dive into the facts, figures and future of all things supply chain.