New Technology (AI, VR, AR, ML) / Payments / Robotics

Sunday
January 16
10:30 am11:00 am
As several huge retail chains have made high-profile forays into virtual care over the past year, many stakeholders have wondered what effect these moves may have on health services. The rise of telemedicine during COVID-19 has brought forth easier accessibility to healthcare for many people, establishing itself as a valuable method of care for future years to come. We are seeing traditional healthcare like medical office settings evolving into virtual, and even asynchronous options. Healthcare is becoming increasingly tech focused as major retailers have ventured into virtual care.
Sunday
January 16
12:00 pm12:30 pm
By now we're all familiar with how TikTok can galvanize millions of consumers into stores to buy the latest viral product or try the latest branded challenge. Some brands are taking it one step further by building communities around nontraditional call to actions that are unheard of in the retail world. Through organic and paid presences, Target and American Eagle have built authentic connections with their communities that drive users to participate and engage with the brands on and off TikTok.
Sunday
January 16
2:00 pm2:30 pm

Michael Wolf, founder and CEO of Activate, will examine the tech, media and gaming trends driving consumer buying behavior in 2022. He will explore the opportunities that exist for brands in virtual gaming worlds and the future of avatar personalization.

Sunday
January 16
4:00 pm4:30 pm
Retailers face many challenges today: intense competition, diverse customer expectations, operational complexity, and ongoing cost pressure, all while navigating continuing disruptions and uncertainty. And in the past 18 months, the industry has seen a dramatic acceleration of digital transformation. This breadth of challenges and pace of change requires a new degree of agility, flexibility, and security to meet customers where they are now and where they want to go next.
Monday
January 17
11:15 am11:45 am
A lot of buzz and excitement surrounding these unique tokens have to do with digital art and creative work, but does the rise of NFTs bring forward new opportunities for brands to interact with a new younger audience? We will be exploring ways in which brands can utilize NFTs and understand what this means for businesses moving forward.
Monday
January 17
2:00 pm2:30 pm
Planning assortments with last year's sales data, this year's market interpretation and the upcoming trend forecast can be daunting enough--then add in brand identity and customer expectations and it's overwhelming! With so many data points to consider, retailers are finding that artificial intelligence is the path to making smarter and faster decisions minimizing out-of-stocks and overstocks, and decreasing markdowns, leading to improvements in customer satisfaction.
Monday
January 17
4:30 pm5:00 pm
More details on this session coming soon!
Tuesday
January 18
8:30 am9:15 am
More details on this session coming soon!
Tuesday
January 18
10:30 am11:00 am

A leading global research and leadership firm envisions a future where autonomous vehicles and drones will deliver about 80 percent of all items. If you're wondering who's driving future deliveries or if emerging technologies will fly, join these next gen thinkers for an eye-opening dialogue on the direction last mile is headed. 

Tuesday
January 18
11:15 am11:45 am
Tech & in-store services find the right fit. Why are returns still so high and what does the future of fit-technology look like? 
Tuesday
January 18
11:15 am11:45 am
As travel was slowed for many of us recently, we would like to take you on an international store tour of awe-inspiring store concepts. Join Accenture's Karen Voelker to learn how retailers are delivering best-in-class experiences powered by technology and design to better understand and connect with shoppers along the customer journey.
Tuesday
January 18
12:00 pm12:30 pm
Consumers today are shopping and paying differently, with the adoption of alternative payment solutions–including Buy Now Pay Later (BNPL)–skyrocketing to reach over 45 million US consumers ages 14+ in 2021 alone. But the opportunity for retailers embracing innovative payment options doesn’t end at checkout. In this session, innovators in retail and payments will dive into how these platforms can help brands attract and retain new customers through dedicated marketing activities via social media, newsletters, unique shopping events and activations, and more.