Customer Experience
Punch your ticket for a guided tour of the latest new stores to open in New York courtesy of Accenture. You can expect a visual treasure trove of new and reimagined customer journeys, and insights on what today’s shoppers look for – and expect, from retail stores.
Target continues to invest in building capacity to meet guest demand—an approach that utilizes the company’s stores-as-hubs strategy and growing sortation center network. Target’s sortation centers help drive speed, productivity and cost efficiency to improve the guest experience. Hear from Target’s Chief Supply Chain & Logistics Officer Gretchen McCarthy on how Target’s stores-as-hubs strategy and guest-centered supply chain capabilities are bringing next-day delivery to more Target guests.
The retail industry is evolving due to changing consumer demands, technological advancement and economic fluctuations. Thus, supply chain management is more crucial than ever. To remain competitive while meeting customer expectations, retailers must optimize their supply chain processes. Join us for a panel discussion that features valuable insights, real-world case studies, and actionable strategies. The session will provide strategies and innovations that can transform the retail supply chain, reduce costs and improve customer experiences.
Driven by changing customer expectations, the retail ecosystem is transforming fast and retailers need to be prepared to meet these demands in real time. This means having solutions that are flexible, agile and can scale to efficiently manage operations and stay ahead of the continuous changes in consumer demand, macroeconomic pressures, and supply chain uncertainties. This can be achieved only if we break down the silos and have complete visibility into every aspect of supply chain commerce.
There was a time not too long ago when, if you wanted something, you went to a store. You pretty much had to. Now, after the Supernova explosion of methods to buy merchandise that make shopping easier and more convenient, you may find yourself asking, what’s the value of having physical stores? Retailers that struggle the most keeping up with modern changes also seem to be having the most trouble with this question. Given the current plethora of easy ways to get goods to your doorstep fast, falling behind is certainly understandable but unquestionably risky.
Step into the world of cutting-edge retail as we explore retail innovation from around the globe. Discover, learn and get inspired by groundbreaking strategies, business models, technologies and concepts that are reshaping the retail landscape, from seamless online-to-offline experiences to immersive store designs and transformative customer engagement.
Shein and Temu have been two of the most successful US consumer brand launches in recent history. Both share some common tactics as well as some distinctive differences. This session will provide an overview of their success and the tactics they used to achieve that success. With a focus on what existing brands can learn to apply to their own marketing efforts. You’ll leave with a better understanding of one of the most significant evolutions of the US market, and specific strategies you can employee to accelerate growth of your own brands.