Power of the crowd: How 3 retailers boost conversions with Social ProofIn today’s competitive eCommerce landscape, retailers and brands constantly seek smart growth accelerators that won't break the bank or disrupt the business.
In this session, moderated by Ken Pilot, you’ll hear from three retailers that successfully use the power of the crowd - aka social proof - to elevate customer engagement and significantly boost conversion rates.
The panel will share real-life examples to uncover how social proof influences shopping behavior and give first-hand insights on the ease of implementation, time to results, and ROI of social proof.
Staying one step aheadJoin Kyndryl CTO Kayla Broussard and Wawa Executive Declan Forde as they discuss how Wawa is delivering customer and frontline worker experiences that help differentiate them from other industry peers. With a major growth initiative in place, Declan shares his insights on how Wawa is leaning on technology to create game-changing experiences that fuel their organizational growth.
Elevating the post-purchase experience: How to close the loyalty loopMore often than not, retailers check out at check out. Many brands struggle with fragmented communication, operational inefficiencies, and missed revenue opportunities due to a lack of strategic focus on this critical stage of the customer journey.
This session will take you beyond the challenges, diving deep into actionable strategies for breaking down silos and elevating the post-purchase experience. You'll learn:
The pitfalls of a siloed approach to post-purchase
How to foster cross-functional collaboration for a seamless customer journey
Key steps to optimizing post-purchase communication and operations
Strategies for leveraging the post-purchase phase to increase customer lifetime value and reduce churn.
Discover how leading brands are conquering silos and transforming the post-purchase experience into a strategic advantage for peak performance. Don't miss this session if you're ready to take your customer experience to the next level.
Leveraging AI to improve omnichannel experiences, engage consumers, and grow customer relationshipsIn this presentation, Globant and a client will discuss how the strategic use of AI technologies can help retailers effectively leverage an omnichannel model to enhance the consumer experience. The presentation will detail how, through the application of AI and other emerging technologies, digital tools can be adopted to provide enhanced customer intelligence, improve operating efficiency, unlock new business opportunities, and streamline customers’ shopping experiences across mediums. The session will also describe Globant and our client’s work to improve customer relationships through the innovative use of technology in different channels.
The future of geolocation in retail: A discussion with Radar and DICK'SJoin Nick Patrick (Co-Founder and CEO, Radar) and Matt Walker (Director of Product and Design, Mobile Apps, DICK'S) to learn what the most innovative retailers are doing with geofencing and maps today, and what they'll be doing 5 years in the future. If you're considering investments in geolocation to improve the customer experience and increase app engagement and digital revenue, this session is for you.
Discover Salesforce Retail Cloud: The only cloud-native POS built on the #1 AI CRMJoin us at NRF's "The Big Show" for an exclusive introduction to Salesforce's newest industry cloud: Retail Cloud with Modern POS. Retail Cloud is the only cloud-native POS built on the #1 AI CRM that brings online and offline shopping experiences together. In this session will delve into the latest product innovations designed to transform the retail experience for associates and shoppers alike. Discover how our latest solutions can modernize the associate experience, enhance customer engagement, and drive growth for retailers worldwide.
Quantum leap for in-store experiencesJoin us for an exclusive session featuring Wayfair's head of Physical Retail Tech & Supply Chain Engineering, Kevin O'Riordan and Tote's Founder and CEO, Shyam Rao, as they explore how modern technology is revolutionizing physical retail to drive more omnichannel purchases.
Discover how Tote's innovative platform enables retailers to deliver personalized customer experiences while empowering associates to provide exceptional service with minimal training. After this session, you'll gain insights into:
• How industry leaders are prioritizing investment to deliver compelling in-store experiences
• The power of Tote's enterprise-grade, headless architecture in creating unique shopping experiences that drive incremental revenue
• The transformative impact of Tote's Consumer AI and Associate AI agents on both customer and employee experiences
Showcasing retail trends & the power of trustworthy dataCan business transformation truly succeed without trustworthy data? Join this fireside chat to learn how to invest in trustworthy data to ignite transformation and accelerate your AI success. Hear how retailers are creating unique experiences for customers across channels, ensuring visibility and transparency. You will leave this session with real world examples and tools to change the game in retail through trustworthy data.
Revolutionize retail with Agentic AIGo beyond the hype! Discover how AI and automation are transforming the retail industry, with real success stories and a special focus on:
-Transforming the work of HR and Finance to deliver the best employee and new hire experience
-Revolutionizing document-heavy processes, from invoice processing to contract management and beyond.
-Extracting valuable insights from customer interactions, to help retailers enhance service and loyalty.
During the session, top retailers will share their own stories about how they built their automation programs from the ground up, and how they are using Agentic AI and automation to power the future.
Fighting the evolution of fraud with data and technologyNew fraud vectors - such as synthetic identities and generative AI - have given rise to dangerous and costly fraud schemes. How do you build a successful risk management strategy amidst these challenges? The answer: data, technology, and choosing the right partners. Learn more about what to look for in a fraud prevention provider and how to fight new fraud attacks during this session.
Unlocking game-changing digital experiencesDiscover how today’s most innovative brands are transforming digital experiences. From leveraging AI and modernized e-commerce platforms to harnessing advanced data analytics and navigating consumers' evolving relationship with apps, these strategies are driving real results. Join CI&T, technology transformation specialists, for an insightful panel featuring The Vitamin Shoppe, as they discuss the pivotal decisions behind their customer experience success.
Think differently: Pricing in 2025, tariffs, inflation, consumer expectations and moreAs the retail landscape evolves, pricing strategies must adapt dynamically to an unprecedented rate of change. In this forward-thinking session with Rob Brooks, Chief Operating Officer at Saks Global, we’ll delve into the critical forces shaping pricing decisions from tariffs to inflation to changing consumer trends. From navigating the complexities of tariffs and inflation to exceeding the expectations of increasingly savvy consumers, this session will equip you with actionable strategies to stay ahead.
Discover how innovative approaches, fueled by data and AI, can help you create resilient pricing models that balance profitability and consumer satisfaction. Whether you're looking to fine-tune your response to global economic trends or optimize your pricing and promotional strategy with shifting consumer behaviors, this session offers a roadmap to think differently and succeed in 2025 and beyond.
Kids smart device company Gabb doubles down on Prime shopping benefits to boost brand trustSince fall 2023, kids’ smart device company Gabb has been leveraging Buy with Prime across its site to build customer trust while working to establish itself as the leader in safe technology for families. Following a breakthrough first year, with $1.4 million in revenue growth attributable to Buy with Prime, Gabb is doubling down on its investment in the ecommerce solution. In this discussion we explore why trust is so critical to Gabb’s shopper experience, and why the smart device pioneer is tapping into Amazon and the trust of Prime to build out an ecommerce experience that their customers love.
Omnichannel transformation: Why choosing a partner over a vendor mattersIn today’s fast-evolving retail environment, omnichannel transformation is more than a necessity—it’s a strategic advantage. Yet, many businesses focus solely on features and pricing when making technology decisions. But what if the real value lies in choosing a partner, not just a vendor? In this session, we’ll explore how selecting a technology partner who collaborates with your business can make all the difference. A partner offering expertise, strategic insights, and solutions that adapt to your needs—rooted in business alignment, partnership, and shared success.
How Freedom Furniture is transforming online experiences with AIFreedom Furniture, one of Australia's leading furniture and homeware retailers, is renowned for making beautiful things for the home available to everyone. Over the past 18 months, the company has undergone a significant transformation to their online business model, resulting in its product catalog growing by 5X, with plans for further growth. This rapid expansion, coupled with evolving online shopper expectations, prompted a re-evaluation of their supporting Ecommerce technology. Discover how Freedom Furniture is embracing AI and generative AI technologies to revamp product discovery, offering customers an intuitive, personalized, and engaging shopping experience.
Inside the 2024 holiday trends that will impact retail in 2025The 2024 holiday season may be over, but there is still much to learn from this historic event. This session will examine the real online shopping behavior of over 1.5 billion global shoppers throughout November and December. We will dig into the biggest trends in consumer behavior and what it means for retail in 2025. In this session we will cover how the season performed, the impact of AI during peak season, how discounting shaped the anatomy of the season, among other topics.
Transforming retail with Walmart: Unlock creative excellence and hyper-personalization with unparalleled efficiencyWalmart, the largest retailer in the world, is investing in the future by leveraging technology to enhance operations and meet evolving customer needs. In this fireside chat, David Hartman, VP of Creative at Walmart, will highlight Walmart’s remarkable journey to bringing brand vision and creative excellence to life with unparalleled scale and efficiency. Discover how Walmart has streamlined content production, enhanced collaboration, and ensured high-quality customer experiences across all channels, positioning itself at the forefront of retail culture and creative. Hannah Elsakr, Founder, Firefly Enterprise, VP, New Business Ventures, Adobe will share insights into how generative AI is revolutionizing content production for Retail and Consumer Goods companies, enabling truly personalized, on-brand content at scale.
Reimagining retail with AIGrocery is a highly competitive retail segment where performance on narrow margins defines the winners. AI is changing the game. Learn how Kroger is using generative AI to optimize store labor, improve merchandizing, streamline employee experiences, and transform customer service, ultimately helping to drive a true competitive advantage and sustained sales growth.
Empowering retail teams: Connectivity beyond the storefrontThis session dives into how T-Mobile’s amazing capabilities, including T-Priority, Starlink, 5G solutions, and innovations designed for faster checkout experiences, are creating resilience in retail operations. Learn how these technologies streamline workflows, enhance team communication, and help ensure seamless execution during critical moments. Hear from T-Mobile’s Emergency Response Team and industry leaders like AutoZone and PGA as they share insights into deployed solutions that empower employees, boost efficiency, and deliver exceptional customer service when it matters most.
Navigating Asia’s retail evolution: Harnessing AI for innovation and growthDiscover how AI is a game changer in Asia’s fast-evolving retail market. In this session, we will delve into the emerging trends shaping the retail landscape in China and across the broader Asia region, with a particular emphasis on the transformative role of AI in consumer engagement and growth acceleration. Join industry leaders and experts as they share actionable insights and success stories to demonstrate the power of AI as a catalyst for innovation and growth in one of the world’s most dynamic markets.
How to cost effectively leverage AI and cybersecurity tools to drive retail innovationDid you know, according to a recent threat report, about 35% of the breaches worked on last year involved business disruption, and brand damage occurred in about twice as many cases than the previous year? Changes to threat landscape such as new internet-facing exposures, vulnerable IoT sensors and AI-related threats can exacerbate this situation. In fact, retail and hospitality is one of the top industries for exposures with the average company adding about 692 services per month. The challenge is that ransomware attacks often occur due to internet-facing attack surface exposure. We also anticipate that AI-related attacks - which can enable attackers with better phishing and audio and video deepfakes - could further enable ransomware threat actors.
In this session, you will hear from experts and executives from Palo Alto Networks Leaders, Threat Intelligence, and Retail CISOs on how retailers are leveraging cybersecurity platforms and tools to drive innovation for digital and marketing teams around customer service co-pilots, fraud detection, and shopping assistants. But, since the retail vertical is built on thin margins and cost, you will also learn how to leverage an end-to-end cybersecurity platform approach, to drive tool consolidation, powered by technologies such AI, Automation, and cloud security to combat these threats and help retailers fuel innovation with proper cybersecurity for years to come.
Accelerating retail: How can the AI adoption unlock retailers' bigger potential?In an era of rapid technological advancement and shifting consumer preferences, retailers are increasingly turning to AI to enhance their operational efficiency, optimize customer experiences, and drive innovation. This panel discussion will explore how AI solutions can fundamentally reshape retail business models, enabling companies to stay competitive in a dynamic landscape.
Salesforce Agentforce: How autonomous AI agents will redefine unified commerceSalesforce unveils new innovations that will redefine the industry’s notion of “unified commerce.” To power modern shopper journeys, Salesforce is launching Retail Cloud with Modern POS and Agentforce, new autonomous AI agents that work across Commerce, Marketing, Loyalty, and Service. Together on one unified platform, retailers can now deliver new levels of associate efficiency and personalized shopper experiences both on and offline.
Scaling success: How Colgate transformed B2B commerce with VTEXDive into Colgate’s groundbreaking B2B digital transformation, powered by VTEX’s composable architecture. Learn how Colgate optimized its ecommerce platform to:
Improve agility and streamline B2B operations, Drive strategic and rapid scalability across business lines.
Deliver outstanding customer experiences and personalized solutions. Join us for an engaging interview session as we explore the future of B2B commerce through Colgate’s success story.
Inspired by IKEA: Redefining in-store customer journeys with AI-driven insightsIn collaboration with global brands like IKEA, Ariadne is at the forefront of redefining in-store customer journeys through real-time analytics and AI-driven insights. This session will unveil how retailers can transform in-store experiences, optimize layouts, and drive meaningful engagement by leveraging advanced data and AI solutions.
Explore how AI-driven insights provide a window into customer behavior, enabling retailers to anticipate needs, personalize interactions, and boost operational efficiency. By analyzing in-store journeys, brands can create dynamic, responsive spaces that enhance the shopper experience and increase customer satisfaction.
Whether you’re a global powerhouse or a niche retailer, join us to learn how AI-powered data can power next-level customer journeys and help shape the future of retail.
Insights from retail’s front-line experts: AI’s cycle from promise to proceedsJoin Everseen for an engaging rapid-fire exchange featuring a panel of grocery, mass merchant, and QSR operators. Hear from these industry leaders about how they’ve tapped AI's transformative potential in asset protection, operations, and customer experience. This discussion will go beyond the hype to address the practical realities of implementing AI in retail, drawing on the panelist's diverse experiences and insights from 2024.
Revolutionizing retail: PVH's global vision to create incremental strategic value through RFIDJoin Tony Donofrio, President of Sensormatic Solutions, for an engaging fireside chat with Jonathan Aitken, Vice President of Global on Product Technology who is currently leading the Global RFID program and expansion at PVH. Listen in as they explore the transformative impact of advanced technologies like RFID for Global Retailers like PVH. This will include a discussion on the impact of these technologies on the LP community given the increased visibility of shrink/ORC and associate safety at the c-suite level.
Max Mara boosts performance and customer experience with eCommerce modernizationLearn how Max Mara Fashion Group built a modern e-commerce platform to enable faster web transactions, increase search visibility, and improve organic traffic acquisition. In this session, you’ll hear how Max Mara addressed real-world challenges and implemented practical solutions to transition from a traditional on-premises monolithic system to a modern cloud-based architecture, significantly enhancing the customer experience.
Seeing is believing: Enabling a connected product journeyJoin Avery Dennison in conversation with JD Sports, a leading UK sports retailer who is rapidly expanding into new regions, such as the US. We will discuss how Avery Dennison partnered with JD Sports on their innovation journey to create connected products. Through Avery Dennison’s Optica Solutions, JD Sports drove full traceability solutions across their entire supply chain, from dye makers to consumers. In doing so, JD Sports created a more agile business operation, evolved their ESG strategy, and created unique and memorable consumer experiences both in-store and post-purchase.
AI-driven scheduling and task management: How Indigo Books transformed retail operationsLearn how Indigo Books, Canada’s largest bookstore, transformed its scheduling and task management to enhance employee satisfaction and operational efficiency.
In this session, we will explore the impact of AI-driven demand forecasting, how to overcome labor law compliance challenges, and the role of Quinyx’s intuitive, mobile-friendly platform in streamlined workforce management.
Join us to discover why Indigo selected Quinyx and how their innovative approach improved both employee experience and operational efficiency.
Plugging the $19 billion leak on profitability: Omnichannel return fraudWith returns fraud soaring to $19 billion in first-world countries (1), being prepared for the evolving threats of omnichannel return fraud has never been more crucial for retailers. Join Appriss Retail and Riskified for a discussion where we will tackle the pressing issue of omnichannel return fraud. Discover how fraudsters exploit vulnerabilities in the return process, taking advantage of loopholes that can lead to significant losses for retailers. Our experts will share strategies for how AI is now able to effectively identify high valued customers versus serial return abusers, both online and in-store, while ensuring a seamless shopping experience. You’ll leave this session equipped with the knowledge to resolve the true identity of a good consumer and adapt your return strategies to improve loyalty while protecting your shop.
Agents transform retail - Autonomous AI for 24/7 revenue growthTransform your customer experience and back-end operations with unified, agent-first commerce. Learn how adding an ai layer across your retail business turns every interaction into higher conversions and stronger customer relationships by linking the customer journey across all channels.
Commerce in motion: Transforming the customer experience with agile innovationIn an era where change is constant, the most successful retail brands are those that can adapt quickly and deliver exceptional customer experiences. Join BigCommerce as we explore the critical role business agility plays in enabling enterprise retailers to stay ahead of evolving consumer expectations and rapidly advancing technology. Discover how optimizing your digital experiences and adopting flexible, innovative ecommerce solutions can empower your brand to pivot seamlessly, scale faster, and create personalized, frictionless customer journeys that foster loyalty and satisfaction.
GUESS: Revolutionizing Retail with Data & AI That Helps You “Look Up”In today’s omnichannel ecosystem, retail success depends on giving frontline workers the right insights at the right moment while preventing information overload.
Join leaders from GUESS and MicroStrategy to learn how this premium lifestyle brand empowers employees worldwide with instant answers - helping them "look up" from their screens and focus on providing exceptional service. They’ll share how they use the MicroStrategy ONE platform to transform data and AI into real-time insights, optimizing operations across merchandising, supply chain, store management, and customer loyalty.
Rethinking retail innovation through new revenue streamsDiscover how the world’s top retailers are unlocking new revenue streams to stay ahead of the competition. With major shifts in the market led by digital giants like Amazon, traditional retailers are responding with bold, innovative strategies - ranging from new business models and distribution channels to the monetization of data through retail media and marketplace solutions. These strategies don’t just add to the revenue mix - they create a "value flywheel" that drives ongoing growth and reinvestment.
Join this session to hear how top retailers have revamped their business models to effectively capitalize on these opportunities. The integration of ecommerce and marketplace models has allowed retailers to broaden their customer base, increase website traffic, and leverage their data for additional monetization in retail media. Gain practical insights into building sustainable revenue streams that continuously fuel innovation and give your business a competitive edge. Don’t miss the opportunity to explore the future of retail and take actionable ideas back to your organization.
Revolutionizing retail: How CDPs and Generative AI are redefining customer experienceIn today’s rapidly evolving retail world, expectations are soaring. The combination of Customer Data Platforms (CDPs) and Generative AI is enabling retailers to deliver highly personalized experiences at scale. This fireside chat explores how CDPs, with their data-driven insights, fuel AI-powered solutions that engage shoppers in real time through tailored recommendations, unique content, and predictive interactions. Attendees will learn about key trends, best practices, and the critical role of AI-powered CDPs in enhancing loyalty, boosting revenue, and reshaping retail to create a truly customer-focused ecosystem.
Loyalty & engagement: Shift from knowing to understanding your customersHow does a retailer truly understand what drives customer behavior? Customer engagement is a concept intertwined with customer loyalty. With the right tools and technology, retailers can construct compelling loyalty and rewards programs that provide a real-time view of their customers. Leveraging the strategic insights of the programs combined with embedded AI helps retailers shape demand with compelling offers and promotions. Learn how these retailers drive engagement at every step of the shopper journey.
How Lowe’s leverages AI to become an agile digital retailerLowe’s has been at the forefront of leveraging AI in every aspect of their business. From Generative AI to digital twins to computer vision, Lowe’s is using AI across their entire value chain to become a more agile digital retailer, optimize merchandising, reduce shrink, and deliver the best customer shopping experience.
This session will highlight how Lowe’s has created digital twins of their stores, combined with planograms to optimize merchandising. It has created an Associate Sales Advisor using Generative AI to ensure store associates deliver the best in-store customer shopping experience. And finally using computer vision, Lowe’s is preventing shrink and speeding up the customer checkout experience.
Unlocking grocery profitability with H Mart: Leveraging marketplace integration, AI, and omnichannel innovationIn this session, we’ll explore key strategies to boost profitability in the online grocery sector. Discover how marketplace integration can expand product offerings without increasing inventory costs, while AI-driven tools and omnichannel strategies enhance efficiency and improve customer experiences. Learn how to optimize fulfillment, personalize promotions, and keep your grocery business competitive in today’s fast-evolving ecommerce landscape.
The Tile Shop's digital transformation: Elevating e-commerce experiences with composable commerceHow can a leading retailer reimagine its digital strategy to deliver exceptional customer experiences while driving measurable business growth? The Tile Shop's journey with Sitecore and Netlify demonstrates the transformative potential of composable commerce. By integrating Sitecore's DXP and E-Commerce with Netlify's platform, The Tile Shop streamlined its operations, improved site performance, and empowered teams to create dynamic, personalized experiences across online and in-store channels.
This session will uncover how composable commerce, powered by a flexible digital architecture, enabled The Tile Shop to achieve remarkable results, with increases in conversion rates and average order value. Learn how their innovative use of Digital Experience Platforms (DXPs) within a composable framework accelerated time-to-market, enhanced customer satisfaction, and set a new standard for experience-led commerce. Get inspired to redefine your e-commerce journey with actionable insights from this success story.
Slack: Driving success with the work operating system for retailSee how Slack, a Salesforce company, brings together people, processes, and technology into a conversational interface to help many of the world’s top retailers get work done faster. From headquarters to the point of sale, Slack equips your entire team with the data, AI, and automation to drive a 47% increase in team productivity. Also discover how Slack serves as the front door for all your Salesforce cloud data, making it the perfect home for your employee-facing agents.
Driving value with AI in retail: The keys to successIt’s time to go beyond the proof-of-concept stage and make AI an integral part of your organization’s DNA. But where do you start? Having the right technology foundation is essential for scaling Al in ways that drive ROI on your AI investment. In this session, you’ll hear from retail experts on how to optimize your architecture for generative AI, build AI-ready data and deploy fit-for-purpose AI across the omni-channel and supply chain, and leverage IT automation to reduce complexity and tech spend.
A new day for RFID: Powering retail transformation through item-level visibilityJoin us for a dynamic discussion exploring how recent advances in RFID technology are revolutionizing retail. Discover how unlocking item-level visibility can provide insights into your product. By assigning a unique digital identity to physical products, you can learn how to drive efficiency and accuracy through automation, while still providing valuable data sets. These innovations in RFID technology enable other transformative tech trends like predictive analytics. Learn how retailers across the industry are using RFID to solve critical challenges like supply chain visibility, inventory accuracy, shrink reduction, and loss detection. Think beyond RFID limitations of the past to understand how the latest technology can serve as a force multiplier in driving profitable growth, empowering retailers to thrive in an increasingly digital world.
Transition trajectory: How retail innovator Knix is conquering the in-store experienceRetailers know that moving customers from DTC to an in-store experience needs to make good on the brand promise and feel personalized, seamless and unforgettable no matter where the purchase takes place - and this hinges on removing roadblocks, creating the right environment and enabling staff. Specialty retailer Knix has taken a decade of innovation, and, with a rapidly growing brick-and-mortar presence, empowered its store teams with just-in-time tech and tools needed to build confidence, product knowledge and customer loyalty. Join this session to hear tips and tricks for navigating the evolving retail landscape and building a brand that customers love.
How Stitch Fix leverages AI and the human touch to reimagine apparel shoppingAI has undoubtedly reshaped retail and e-commerce, and Stitch Fix has been at the forefront of leveraging this technology since the company first launched more than a decade ago. In this fireside chat, Stitch Fix CPTO Tony Bacos will discuss how Stitch Fix continues to harness the power of AI and combine it with the talents of its expert Stylists to create the most client-centric and personalized shopping experience.
Retailers moving from vision to value with AIJoin Google Cloud and top retail brands as they reveal how AI is transforming the industry, moving beyond pilot projects to drive real-world impact. Explore how retailers are leveraging AI for hyper-personalized customer experiences, streamlined operations, and optimized supply chains. Gain actionable insights on unlocking the full potential of AI to drive tangible business value.
Transform the shopper journeyPredicting the next best action for each shopper by applying generative AI in marketing and merchandising across every touchpoint and channel.
How Arc’teryx and PacSun are redefining unified retailJoin industry leaders from Arc’teryx and PacSun as they share best practices and actionable insights on creating a seamless omnichannel shopping experience. Discover how they:
• Deliver frictionless selling and personalized retail experiences.
• Optimize store fulfillment to meet customer expectations.
• Leverage advanced performance insights for smarter decision-making.
• Empower store associates to elevate customer service.
Don’t miss this dynamic panel discussion on what it truly takes to build a unified commerce journey that meets the demands of today’s savvy consumers.
Dynamic pricing & promotions: Strategies for resilience in evolving consumer marketsThis session will explore how retailers and brands can adapt pricing and promotional strategies to align with ongoing shifts in consumer behavior - including inflation, economic uncertainty, digital influence, and demand for personalization. We will showcase real life examples that deliver actionable strategies to drive growth, enhance profitability, and build consumer loyalty in 2025 and beyond.
How Domino’s delivers delightful experiences from order to ovenJoin us for an engaging session as we explore how the Domino’s brand transformed store operations, with ChromeOS as its secret ingredient. Hear from Michael Crumley, Manager Technology Operations, to see how Domino’s implemented a custom built application and ChromeOS across its corporate and franchise-owned restaurants to deliver exceptional customer and employee experiences, and how your retail business can achieve similar results in this competitive landscape.
Unlocking new paths to growth with Ulta BeautyDiscover how Ulta Beauty, the largest U.S. beauty retailer, embraces innovative business models to expand into new markets, channels, and product categories seamlessly. By leveraging advanced technology platforms integrated with AI, retailers can streamline operations, reduce complexity, and rapidly transform insights into actionable strategies for growth.
Solving the consumer demand conundrumFrom predicting inventory needs, to pricing products smartly to sell, to optimizing store shelves effectively, what are some of the newest strategies for retailers to tackle consumer demand in the most efficient way possible? That is the million-dollar question. Every industry is different, but consumer behavior is consistent, no matter the industry: give me what I need, where I want it, and give it to me now. This panel, led by RELEX Co-founder and CEO Mikko Kärkkäinen will include a selection of retail customers sharing the ways they are tackling the consumer demand conundrum.
Labor planning that improves your stores, every dayBy making small, targeted improvements in shop floor productivity, retailers can directly impact key metrics like conversion rates and average transaction value (ATV). These consistent, incremental changes pave the way for significant growth - whether it's opening new locations, expanding product lines, or building customer loyalty through exceptional in-store service.
Join us to learn how we help clients enhance their stores daily. We'll cover everything from our intuitive dashboard with real-time insights, to the 50/20 scheduling rule, labor banding strategies, and the best practices for managing selling versus non-selling hours.
Discover actionable strategies to increase conversion rates and boost sales and hear from industry leaders who rely on StoreForce to drive results every day.
Selling roses: Avanade presents – the 1-800-Flowers storyThe tale of 1-800-Flowers’ success is a story of entrepreneurial spirit, innovation and commercial smarts. Join Avanade and Microsoft at NRF 2025 for a unique conversation with 1-800-Flowers Founder James F. "Jim" McCann – alongside CIO Arnold “Arnie” Leap. You’ll hear the fascinating story of how the business began in the 1970s, as retold by Jim – then a social worker and part-time bartender in NYC – who had a dream to build America’s first nationwide florist. And you’ll learn how the business has flourished since, by staying agile and innovative – moving early to thrive in the .com era, and now doing the same in the AI age with the help of Microsoft and Avanade.
The technology behind Dollar Tree’s rapid expansionDollar Tree is on a mission of bold expansion, aiming to open up to 750 new stores each year. As its footprint grows, so must its technology – scaling quickly and seamlessly to support customer transactions and real-time inventory from day one. In this session, learn how Dollar Tree partners with Comcast Business to power hundreds of stores with fast, reliable connectivity and security – even utilizing innovative low-Earth orbit satellite technology to reach rural areas. Attendees will also get an inside look at Dollar Tree’s commitment to sustainability and community empowerment, setting a standard for responsible retail expansion.
Unlocking unified commerce: The essential role of modern POSCustomers expect a seamless and consistent experience across all channels, but for retailers, the stakes don’t get higher than in the store. After all you’ve invested to get the customer in the door with the right inventory and the right store associate, delivering unified commerce hinges on one critical element: a modern POS solution. This session will explore how modern POS serves as the backbone of unified commerce, enabling retailers to break down silos between physical and digital channels, offer flexible fulfillment options and gain a 360-degree view of customer interactions.
Hear from Sarah Derba, Sr Director of IT at WSS / Foot Locker, who has successfully leveraged modern POS to connect inventory, customer data and sales across all platforms, creating a cohesive and personalized shopping journey. Learn about the key capabilities of a modern POS that drive unified commerce, from real-time data synchronization and omnichannel inventory management to mobile checkout and personalized customer engagement.
Whether you’re looking to enhance your current setup or planning a complete POS transformation, this session will provide actionable insights on how modern POS can help you deliver the seamless experiences your customers demand.
Driving operational excellence at Patagonia and Whole Foods MarketPatagonia and Whole Foods Market exemplify how strategic and innovative technology adoption can enhance workplace culture and drive profitability. By leveraging a modern unified platform approach, both retailers realized significant improvements in operational efficiency, leading to enhanced business decision-making and greater agility. Join us to discover how these global iconic brands leverage technology to navigate the unique challenges of the retail industry. We’ll share valuable insights on implementing similar strategies in your organization to foster innovation and responsiveness.
Climate-proofing retail: Proactively managing the opportunities and risks of weather volatilityWeather variability is the most impactful climate-related risk retailers face, directly influencing $1 trillion of global retail sales annually. Referencing its recent white paper, the NRF will highlight how retailers can harness analytics to improve the customer experience, capture sales, and enhance profitability. It will also introduce new WeatherIQ outlooks available on the NRF’s Center for Research & Consumer Insights. PwC will discuss how retailers can operationalize weather analytics into existing processes and systems to address climate risk, drive business value, and progress sustainability initiatives.
Beyond the store: Retail’s expanding footprint to meet consumer expectationsToday, Gen Z and Millennial consumers want more from brands beyond just the products they sell – they want meaningful interaction. 79% of consumers directly interact with brands beyond using their product or service, through engagements such as connecting on social media, sharing feedback and participation in brand activities.* Join us for a discussion about what consumers are looking for and how brands are reaching them beyond e-commerce and brick and mortar storefronts, driving deeper engagement and brand loyalty. Moderated by American Express.
*Source: Edelman 2023 Trust Report
Rack Room Shoes: Walking the talk with effective task managementIn this session, Rack Room Shoes will discuss their remarkable transformation of the customer and associate experience, emphasizing the pivotal role of technology in their journey. As a leading American footwear retailer, they will share how their use of an integrated suite of solutions over the past five years has led to a 4X increase in task completion volume and a 95% task completion rate. Discover how they leverage Zebra Workcloud software and mobile devices to optimize communications, enhance operational efficiency, boost associate engagement, and increase customer satisfaction.
Transforming retail with Just Walk Out: A fireside chat with GIGATONSJoin us for an engaging fireside chat with GIGATONS, regarding their evolution from their leading UK-based sustainable energy and EV charging business, to a global platform business created to deliver world class net zero carbon EV transport networks and energy infrastructure at speed and scale. GIGATONS will share how Just Walk Out transformed the retail experience starting with GRIDSERVE’s Gatwick Electric Forecourt, and Toddington Harper CEO, will discuss the key benefits Just Walk Out has had on EV charging operations and how the technology supports their mission. This session will also explore how frictionless retail technology integrates seamlessly into diverse environments, driving revenue, increasing throughput, and optimizing labor efficiency.
Think differently: Building a dynamic global inventory process on an AI-native foundationIn an era of rapid globalization and shifting consumer demands, traditional inventory processes are no longer sufficient. In this session, Think Differently: Building a Global Inventory Process on an AI-native Foundation, we will explore with Howard Melnick, EVP, Global Chief Technology and Analytics Officer, Signet, how embracing an AI-native approach transforms inventory management into a strategic advantage.
Learn how to build an end-to-end, global inventory process that leverages AI to deliver accuracy, agility, and scale. From optimizing stock levels across diverse markets to predicting demand with precision, this session will showcase how AI-powered solutions redefine efficiency and minimize waste.
Join us to discover how leading organizations are aligning inventory processes with modern business realities - driving cost savings, improving customer satisfaction, and fostering sustainable operations. Unlock the full potential of AI to future-proof your inventory management strategy on a global scale.
Leadership in the digital age: How Circle K is transforming feedback into strategic success at the frontlineIn today’s rapid proliferation of digital tools, data, and signals, effective leadership depends on how well you close the feedback-to-action loop across your organization. Join Jennifer Karras from Circle K for an insightful discussion on leading frontline teams in the digital age. This session will showcase how Circle K is integrating innovative customer (CX) and employee experience (EX) systems to automate the delivery of superior customer service. Discover how WorkJam's communication and task solutions keep Circle K’s frontline workforce agile and informed, ensuring consistent excellence. Jennifer will share successful strategies that empower leaders to inspire and manage teams effectively, fostering resilience and adaptability. This session is essential for senior Operations and HR leaders seeking to maximize the impact of technology for strategic leadership and operational success.
Exploring The future of retail with Generative AI - Presented by Target, Google Cloud & Qualcomm TechnologiesAs labor shortages persist, the need for multi-skilled employees has never been greater. Zebra Technologies is at the forefront of addressing these challenges by introducing the next level of Generative AI maturity and workflow automation. By harnessing state-of-the-art AI capabilities, including advanced edge device functionality, Zebra with its partners Target, Google Cloud and Qualcomm Technologies, aims to automate core processes and transform retail with Generative AI.
The Exchange transforms pricing with predictive and generative AI to better serve customersWith a mission to serve the military community with competitively priced merchandise and goods, the Army & Air Force Exchange Services is leveraging the latest in predictive and generative AI technology to enhance their pricing capabilities and unlock more data-driven insights. Come hear how the Exchange is partnering with Revionics to improve sales, increase promotional effectiveness, streamline pricing processes and delight the distinguished families they serve around the world.
Empowering retail employees with game-changing generative AI applicationsGenerative AI is revolutionizing retail, and leading companies are building powerful applications to supercharge their employees. In this session, hear from a panel of retailers who have equipped their corporate and frontline staff with generative AI tools that boost creativity, decision-making, and the customer experience. NVIDIA will also share insights on how they collaborate with the industry to accelerate the transformative potential of generative AI and to scale pilots into production. Join us to learn how to identify the right use case for your business and successfully build and deploy impactful generative AI applications.
Tackling customer incivility: 3 approaches to support and empower your frontline associatesRising customer incivility is a leading stressor for frontline workers, contributing to burnout and high turnover. With over half of managers and a third of employees calling for improved conflict support, this session provides actionable insights to help retailers address this growing issue. Through real-world examples from top brands, attendees will learn practical approaches to better support associates in safely and confidently handling difficult customer situations.
CPG and retail: Supply chain challenges in a competitive marketCPG providers and retailers face complementary challenges reaching customers and meeting their needs. This is especially true in forecasting and fulfillment. Despite potential conflicts, data sharing is crucial. Join RSR Research and leaders from CPG and Retail discuss how collaboration leads to better sales, improved margins and enhanced customer interaction.
Ulta Beauty: Revolutionizing personalization in the beauty industryUlta Beauty, a leading name in the industry, has a best-in-class loyalty program which accounts for over 90% of our sales. Leveraging this extraordinary customer loyalty and the data and insights that come with it allows for Ulta Beauty to personalize experiences for their customers in extraordinary ways. Partnering with Adobe, Ulta Beauty is building personalization-at-scale to bring Joy to their guests at every touchpoint, fostering connections between customers and associates, and driving inspired content and product discovery at every stage of the purchase journey. This session will delve into Ulta’s strategic approach to personalization – people, process, technology, and data.
Join Kelly Mahoney, SVP of Customer Marketing and Josh Friedman, VP of Digital Products, in a fireside chat with Olivia Kwon Best, Adobe’s Digital Strategy Group GM for Retail and Consumer Goods as they discuss their journey to become the most relevant and joyful beauty brand in the industry.
Applied AI: Where demand planning technology and markdown optimization meetRetailers must read the market and react to changes in consumer behavior to drive loyalty with the right products and quantities in the right place at the right time at the right price. By adjusting pricing strategies and demand methodologies, companies can use an AI-infused pricing process to protect their margins. In this session, learn how retailers can gain better visibility across the supply chain. Leverage AI and machine learning to optimize pricing, manage markdowns, improve demand forecasting, identify risks, and provide recommendations to guard against inventory shortages or delays.
Using customer-centric technology to attract and convert consumersIn this session, you'll learn how retail and consumer goods leaders can adopt the same technology used to power the Amazon.com customer experience. Amazon will share how they are continuously developing new AI-powered tools, like visual search, digital shopping assistants, and virtual try-on to help consumer find and buy the right products. You’ll also hear how leading retail and consumers goods companies are adopting technology that originated from Amazon, like Amazon Ads and Amazon Web Services, to more efficiently and effectively identify, reach, covert, and retain customers across channels.
Lead smarter, not harder: Redefining store efficiencyRetail leaders face increasing challenges: static headcounts, high turnover, and the unrelenting pressure to deliver exceptional customer experiences. NRF Retail Voice honoree and bestselling author of Retail Pride, Ron Thurston, moderates a discussion with retail executives sharing their strategies for driving efficiency in field leadership. From streamlining operations to engaging lean teams and sustaining growth, these leaders will offer practical insights into navigating today’s toughest retail realities. Walk away with actionable strategies to help your teams do more with less while achieving exceptional results.
Video commerce best practices by JD Sports, Coty & FireworkExplore the future of online shopping with by CMO of JD Sports, Arianne Parisi and Coty’s ex-CDO Jean-Denis Mariani, in a panel hosted by Firework’s SVP of Revenue Billy Cladek and Head of Beauty Kristi Vannatter. In this session, we will dive into the rapidly evolving world of video commerce and how it’s revolutionizing consumer engagement. Our panelists will share their experiences and insights on leveraging shoppable video, digital showrooms, and interactive content to drive sales and create immersive customer journeys. Discover how this next-generation digital retail experience shapes commerce's future and what it means for your brand.
Optimizing retail operations: Real-time solutions with the SOTI ONE platformJoin this session with SOTI to explore how the SOTI ONE Platform is revolutionizing the way businesses tackle operational challenges.
Learn how these cutting-edge solutions deliver real-time visibility, analytics, and actionable insights, allowing companies to quickly diagnose and resolve issues, reduce downtime, and improve overall performance. From device management to logistics, this session will demonstrate how SOTI ONE helps businesses enhance operational efficiency, deliver exceptional customer experiences, and stay ahead of the competition.
Consumer trends: Best in class strategies to overcome the price perception gapRetailers have a price perception problem. While inflation is cooling, consumers are still comparing prices to a pre-Covid world leading to distrust. In today’s climate, price is the single most important driver of retailer preference for shoppers. Are you doing enough to align your strategies with current and future needs of the shopper?
Join as Matt O’Grady, President of the Americas for dunnhumby and other retail leaders unveil exclusive findings from dunnhumby’s latest Retailer Preference Index and discuss the role of pricing, personalization, and assortment and how they can align together to improve trust and drive loyalty with your consumers.
How payments can power both store efficiency and customer experienceWhat tradeoffs do retailers face while delivering both a memorable customer experience and providing fast, reliable check out? Join us to learn how Estée Lauder, Patagonia and Guess strike the perfect balance between a memorable customer experience and ensuring business performance with Adyen. Discover how these brands put customers first without compromising on speed or reliability!
The forecast calls for “Gains”: Driving sales & profitability with weather analyticsThe weather is often associated with “pain” rather than “gain” for retailers. The bigger picture is that a huge, untapped opportunity (weather = $) exists for companies that use predictive weather-driven demand analytics to position the business to take advantage of shifting consumer needs and purchasing behavior. Hear how your business can incorporate weather impacts to improve service levels and grow sales by optimizing inventories, improve margins by adjusting pricing, promotions, and operational resources, and more effectively engage customers with better-targeted digital marketing.
Orchestrating connectivity in retail: The new payment paradigmIn an era where seamless omnichannel transactions are paramount, the retail industry is undergoing a transformative shift from linear payment processes to dynamic, interconnected systems. This panel will explore how intelligent payment orchestration is revolutionizing the retail landscape, enhancing consumer experiences, and fortifying fraud management. Join industry leaders and SMEs as they delve into the integration of different systems, AI, human intervention, and advanced payment technologies to create a cohesive and secure payment ecosystem that’s seamlessly interconnected and goes beyond payments.
Achieving end-to-end product governance with stealth, real-time asset trackingManaging product integrity through every point in the supply chain is a daunting task. Threats to safety and quality come in the form of unpredictable weather patterns, environmental variance in storage conditions, and the tactics employed by Organized Retail Crime (ORC) as product moves from manufacturer to supplier, distribution center to retail destination. Achieving end-to-end product governance across the value chain is a lofty goal. However, it’s not impossible. Emerging technologies are combining condition and location monitoring with undetectable, unpredictable surveillance, all packaged in a surprisingly compact form. Real-time asset tracking is evolving to support high-touch instances with low-touch work where employee intervention is essential. Ensuring product integrity is more critical than ever before in an era where technological sophistication is working to keep up with the threats to safety and commerce.
Better training, better results: A look at Zipline's new L&D solutionJoin a panel of industry-leading retailers as they discuss how Zipline’s Learning solution has transformed their approach to employee training. Learn why they turned to Zipline, what made the rollout a success, and how streamlined learning has driven operational excellence. Get real-world insights into how these brands are using Zipline to engage their teams and ensure training sticks, every time.
Transforming rural communities with AI and legendary customer experiencesRetailers are becoming more agile, driven by the goal of fundamentally transforming consumer experiences through innovative technology, personalized services, and streamlined operations. Join us for an interactive session to delve into the extraordinary evolution of a leading rural lifestyle retailer as they transitioned from a traditional brick-and-mortar model to an omni-channel powerhouse. We’ll explore how this transformation, driven by an innovative supply chain, enabled the retailer to expand network capacity by over 50% and achieve a tenfold increase in e-commerce volume. Discover how equipping store team members with a GenAI-powered assistant drove significant growth and learn about the pivotal role technology partnerships will continue to play in enhancing both online and in-store experiences as the roadmap evolves.
Powering retail efficiency & employee experience with smart technologyTo deliver exceptional experiences to customers, convenience stores need to ensure that operations are running seamlessly and employees have the tools they need to thrive. Increasingly store operations and employee experiences are being powered by a variety of data-driven, connected, and smart technologies. From real-time pump monitoring to autonomous cleaning robots, every corner of the store can be enhanced by technology. Join RaceTrac, Comcast Business, and MachineQ to hear how IoT, AI, and advanced networking are taking the convenience industry to new heights.
Tomorrow’s retail: Innovating today to ensure your business is ready for the futureIn an era of rapid technical advancements, the future of retail continues to be transformed by innovations such as AI, RFID, and IoT. This session will explore the evolving landscape focusing on how unified commerce strategies and data-driven insights are reshaping business operations and influencing how retailers modernize their checkout experience. Join us as we uncover trends, challenges and opportunities of tomorrow’s retail, ensuring your business is ready for the future.
We will share real-life examples on how retailers are implementing these key technologies today and their role in streamlining store efficiencies, while enhancing the brand experience.
Future of retail intelligence: 10 AI trends shaping 2025 and beyondBe the first to access exclusive insights as Deborah Weinswig, CEO and Founder of Coresight Research reveals findings from Coresight’s highly anticipated "10 Trends in Artificial Intelligence for 2025" report. This session will uncover how AI innovations are transforming retail - from predictive analytics and hyper-personalization to supply chain breakthroughs - reshaping the future of consumer engagement, operational efficiency, and business strategy.
Designed as a strategic guide for retail leaders, this research highlights actionable opportunities to stay ahead in a rapidly evolving industry.
Join us to discover the top AI trends set to redefine retail and gain practical strategies to harness AI in your organization. Don’t miss this opportunity to get ahead with insights that will shape 2025 and beyond.
Michaels 6 strategies for operational excellence during peak seasonDoes peak season fill your store operations team with dread instead of holiday cheer? Transform that anxiety into your biggest opportunity. See how Michaels, with 1,350+ stores and 40,000 employees, leverages technology from partners like YOOBIC to turn retail's busiest months into a smooth, profitable operation. Learn how the Michaels team gets crafty to drive operational excellence, including empowering frontline teams, leveraging data insights, and embracing innovative tools. Walk away with 6 winning strategies to make peak season your store's most successful time of year.
How robotics is shaping the future of Ulta Beauty's retail supply chain operationsDiscover how Ulta Beauty, the largest beauty retailer in the U.S., increased productivity and enhanced employee well-being through innovative automation solutions. With the mission to improve efficiency and accuracy in picking operations, Ulta Beauty partnered with VARGO® and selected Locus Robotics to transform their supply chain operations at their new Greenfield building in Greer, South Carolina.
Watch the NRF session live with host Vered Tomlak, Senior Director of Marketing Programs and Heather Lane, VP Supply Chain Strategy & Systems of Ulta Beauty discuss insights into how the Locus solution transformed Ulta Beauty’s operations.
In this session, you will learn:
- How Ulta Beauty's new Greenfield facility in Greer, SC, became a model of efficiency
- The significant improvements in productivity and accuracy achieved through automation
- The impact of seasonal peak scalability with doubled bots and reduced training time
From chaos to control: The ongoing evolution of RFID in retailAs retail innovation accelerates, access to precise, real-time data has become more than a competitive edge - it’s essential for success. Join us for an insightful fireside chat with trailblazers from leading global brands as they share how RFID technology is transforming inventory control, customer experience, and growth in today’s market. Through the lens of digital twins - powered by RFID and QR - explore how this technology is redefining retail strategies. Attendees will gain insights into how RFID delivers unmatched visibility across the supply chain, drives sustainability efforts, enhances circularity, and unlocks powerful ways to manage restocking, security, and customer engagement across the retail landscape.
The future of AI in retailThe future of AI is at the Edge, where data generation is booming. As more data is generated at the Edge, it’s essential to equip our customers and partners with the right solutions to help their businesses thrive. Sustainability, environmental, form factor, security, flexibility, management, and ruggedness are key factors to the success of implementing AI at the Edge. With Viva Energy, Lenovo, Intel and Microsoft “The Art of Possible is at The Edge” Let’s innovate together!
Turning guest checkout from liability to revenue driverGuest checkout is a friction-filled experience that leads to as high an abandon-rate as it does conversions – but consumers prefer it. New accelerated guest checkout experiences transform it into one that speeds shoppers to check out in about two minutes while increasing conversion rates. When combined with the scale of a consumer network, retailers recognize shoppers to provide a faster and more seamless customer experience. In this session, PayPal will discuss how it’s new guest checkout solution Fastlane increases conversion and brings back repeat customers.
Clear vision, seamless execution: The secret behind one retailer's store growthSince partnering with Zipline in 2019, Warby Parker has more than doubled its store count, scaling from 120 to 270+ locations. Join Melissa Wong, CEO of Zipline, and Warby Parker’s Director of Retail Communications and Training as they discuss how effective internal communication has played a key role in driving operational success. Learn how Zipline helps Warby Parker’s store teams stay aligned and execute flawlessly, fueling growth and enhancing customer experience.
Enhancing customer experiences through digital innovation at America’s department storeIt's not a surprise that the line between in-person and digital experiences has become increasingly blurred. In a retail environment where 86% of consumers frequently switch between shopping channels, the necessity for a robust omnichannel strategy has never been more critical. Join our session to explore how one of the world’s largest retailers embarked on a mission to become a true omnichannel-driven organization, transforming customer experience at every touchpoint. Learn how a customer-obsessed culture and a 20+ year partnership were pivotal in making this transformation a reality.
AI simplified: A modern approach to profit-optimized retail planningRetail is navigating unprecedented challenges amid today’s rapidly shifting technology landscape. The emergence of AI, fluctuating consumer demand, frequent promotions, and the complexities of managing seasonal stock require innovative, data-driven strategies to stay ahead and satisfy customer needs.
Join industry leaders as they discuss how AI technology is transforming merchandise planning. They’ll share insights on how a simplified approach to AI-driven solutions enables more accurate, agile decision-making, leading to improved outcomes for both retailers and shoppers.
Don’t miss this valuable session, where you’ll gain a deeper understanding of emerging trends and next-generation retail strategies in the apparel sector.
Driving workforce engagement and efficiency – Insights from MattressFirm, FiveBelow, and CoachExplore how Legion customers Coach, FiveBelow, and Mattress Firm maximize labor efficiency and employee engagement simultaneously through intelligent, automated, and employee-centric workforce management. Discover how they empower their frontline teams with gig-like schedule flexibility and modern self-service tools, enhancing morale and productivity. Learn how intelligent automation frees managers to focus on the human side of work, driving better team dynamics and improving customer satisfaction. Gain insights into how modern workforce strategies are redefining retail operations, creating a win-win for employees and businesses, and setting a new standard for success in the industry.
Elevate your data strategy in an ever-evolving marketIn this executive panel, we will explore how successful retailers around the globe are setting their data foundation and driving business growth through innovative use cases. Attendees will hear examples from leading retailers that have leveraged Snowflake’s capabilities to break down data silos, enhance customer insights, and optimize operations. Additionally, we will delve into emerging trends in generative AI within the retail sector, offering predictions on how these technologies will shape the future of data analytics and customer engagement. Join us to discover actionable strategies and insights that can elevate your own data-driven initiatives in an ever-evolving market.
Know your customers like never before: Harnessing computer vision for in-store intelligenceJoin Bjoern Petersen, CEO of StrataVision, as he discusses the challenges retailers face in truly understanding their customers' behaviors and decisions in physical stores. In this session, Bjoern will be joined by retail executives to explore the need for greater visibility inside stores and how AI-driven solutions can address critical questions, including:
- How can I drive more in-store revenue and improve profitability?
- How can I keep customers engaged and motivated to purchase?
- What is the optimal level of service to deliver on my brand promise?
- How can I reduce theft without compromising customer experience?
Hear insights from the front lines and learn how computer vision can transform your retail strategy.
The roadmap to analytics-enabled retail planningJoin us for a dynamic 30-minute fireside chat featuring a leading retailer as they share their insights on analytics-enabled retail planning. Discover how data-driven strategies are transforming assortment and commercial planning, enhancing customer experiences, and driving profitability. Participants will gain actionable takeaways on integrating analytics into their planning processes to stay ahead in an ever-evolving market.
Digital transformation boosts sales 30% for leading menswear brandPsycho Bunny was growing. But their tech stack couldn’t keep up. It was time for a change. They chose to do a full digital transformation, replacing their order management system (Fluent Order Management), warehouse management system, commerce (Shopify) and more.
The result? Psycho Bunny saw huge improvements: 30% increase in sales, and reductions in average time to deliver (33%), canceled orders (93%) and split shipments (50%+). Psycho Bunny will share their journey, lessons learned, and how they’ve exceeded their global growth goals.
Your customers are talking, are you listening?Here’s something you might never have considered -- leveraging AI to enhance your product descriptions to reflect what customers are saying about your products and how they’re searching for them. This session will dive into how brands can leverage customer reviews and search terms to shape product records that align with actual consumer needs and preferences, translating into authentic product experiences. Expect real-world examples, actionable strategies, and inspiring success stories that will leave you ready to revolutionize your product experience strategy. Don't miss this chance to scoop up an actionable idea that will create a community of engaged, loyal customers who feel heard and valued while simultaneously increasing sales and reducing returns.
Revolutionizing retail: Harnessing AI for a competitive edgeDiscover how artificial intelligence is reshaping the retail landscape, from enhancing customer experiences to optimizing operations. This session explores the transformative potential of AI in personalization, inventory management and insight generation, helping retailers stay ahead in a fast-evolving market. Learn practical insights and strategies to harness AI-driven innovation, empowering your business to adapt, grow and thrive in an era where data and technology are key to unlocking new opportunities.
The supply chain revolution: Can your organization succeed in the age of AI?In today’s rapidly shifting retail landscape, AI and connected data are the driving forces behind a revolutionary shift in supply chain management. As retailers face increasing pressure to stay competitive and drive value and efficiency, the ability to harness these technologies is essential for better planning and execution. Join Blue Yonder as we explore how AI and unified data are opening new opportunities to create adaptable supply chain workflows and how your organization can adapt to thrive in this new era.
Accelerating revenue growth with secure, frictionless login experiencesComplicated registration and login flows are a top reason customers abandon online checkouts. But what if there was a way to streamline these processes without compromising data security? And what if logins could capture zero-party customer data to provide hyper-personalized experiences? Join Okta for an in-depth discussion with our customer to uncover how secure, frictionless customer identity can create personalized customer experiences that drive loyalty and growth.
Taming the storm: Leveraging AI and weather analytics to transform challenging weather into surging salesBeyond the economy, weather stands as the second most influential factor shaping consumer behavior, impacting everything from dining preferences to purchasing habits. In fact, weather has a significant impact on up to $1 trillion in global retail spending annually.
By leveraging the right tools and insights, retailers can implement straightforward yet impactful strategies to leverage weather information and drive sales growth and ROI. Join Weather Source, a Pelmorex Company, and our expert panel as we unveil a range of strategies designed to enable retailers to harness weather patterns and capitalize on their sales potential.
Gain an edge by adding 5G flexibility to your retail tech shopping listWant to ensure your new store locations are up and running on Day 1, and then every day after that? What about hearing how retailers are leveraging cellular connectivity to improve customer engagement and enhance operation efficiency? Join this panel session moderated by Ericsson Enterprise Wireless Solutions with panelists from Retail Tech Inc. and Wawa Inc. to learn how retailers are leveraging the flexibility, performance, and reliability of 5G technology to improve the shopping experience and streamline key processes. From supporting in-store operations to enabling connectivity in pop-up locations, parking lots, distribution centers, and more, you’ll see key ways that wireless technology is giving retailers an edge.
