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Social CRM and Social Customer Service

ALCMEON

Booth # 1145

1145

Messaging is becoming the new consumer reflex: customers want to communicate with businesses exactly like they do with their friends and family.

Gladly Software Inc.

Booth # 758

758

Gladly is the only platform making customer service radically personal by allowing companies to communicate with their customers seamlessly across any channel. Gladly centers customer service on the person, not a case or ticket number, giving the world’s most innovative consumer companies like Andie Swim, JOANN, and TUMI the ability to develop lifelong relationships with their customers.

QContact

Booth # 212

212

QContact is the complete communications platform & CRM for your business. We bring your calls, texts, web chats, emails and social media interactions into one seamless, unified experience. Direct integrations with CRM platforms such as Salesforce, E-Commerce platforms such as Shopify & billing systems such as Xero provide a complete timeline of your customer in one place.