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Customer Service and CRM Consulting

Columbus Consulting

Booth # 6101

6101

Columbus has grown to become the largest retail niche consulting practice in the industry. Our practice continually evolves but our focus has remained consistent over the years.  We are Inventory Optimization experts.  Anything that manages the inventory throughout the business including people, process, and technology is within our core skillset.  While we are adept at virtually all aspects of retail operations, our core strengths lie in the following:

Forrester Research Inc.

Booth # 1103

1103

FeedbackNow by Forrester is the worldwide leader for real-time customer feedback solutions to reach service level excellence – daily. FeedbackNow offers the innovative solution paired with extensive experience to create 100% real-time transparency across all your instore and online touch points. Not only can our solution be deployed at any customer touch point but it is specifically tailored for each to achieve maximum customer response rates.

Sophelle

Booth # Sponsor Only

Sponsor Only

Sophelle helps retailers and brands create compelling customer experiences in-store, online, and throughout the customer journey. Committed to client success and satisfaction, Sophelle generates measurable value in the areas of strategy, selection, implementation, and optimization. Our areas of expertise cover in-store management and solutions, digital commerce, digital marketing, and enterprise applications including merchandising & planning, order management, warehouse management, and business intelligence.