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Customer Engagement

Accuvia Software Group

Booth # 749

749

“How do we engage with our customers?”

This is the fundamental question that successful retailers need to ask themselves each and every day. If you don’t yet have an answer to this question or are not satisfied with your answer, stop by to hear how other successful retailers are doing it.

Engaging with your customers is more than sending them an email or text. It is knowing your customers and understanding their preferences. Learn how our integrated suite of solutions can help you better identify, understand and engage with your customers.

Acquia, Inc

Booth # 4045

4045

AgilOne is the leading customer data platform for enterprise B2C companies. AgilOne's vision is to restore the personal relationships companies once had with customers before channel-specific marketing silos got in the way.

Arm Treasure Data

Booth # 4139

4139

Arm Treasure Data enterprise Customer Data Platform (CDP) unifies data from multiple sources   online, offline, IoT and device generated data   and empowers enterprises to disrupt their markets with superior customer experiences. Our customers are creating transformational customer relationships by connecting the data dots with our CDP. Arm Treasure Data is fully owned by Arm Holdings and has a global customer base of over 300 enterprises including Fortune 500 and Global 2000 companies.

AT&T Business

Booth # 4673

4673

AT&T can help retailers sense and adapt to shopper preferences and drive back-end operations with edge-to-edge technologies. With the power of a highly secure, scalable network, you can create personalized shopping experiences that help boost brand loyalty and keep customers coming back. To learn more, visit www.att.com/retail.

Brierley+Partners

Booth # 443

443

Transform your loyalty challenges into successful retail solutions. Brierley combines advanced loyalty technology and unparalleled expertise to help clients move from transactional customer relationships to loyalty that wins hearts and minds. 

Cellotape-A Resource Label Group Co

Booth # 1317

1317

Cellotape- A Resource Label Group Co. has years of global expertise in the printing and manufacturing industry and utilizing their far reaching capabilities. Cellotape Smart Products has quickly become a leader in the technology space for over 5 years. Specializing in creating custom engineered products that integrate NFC and RFID, allows for two-way communications between devices, frictionless mobile engagement and easy access to the cloud.

Cellotape Smart Products brings the Internet of Things to life by giving any physical object a digital life.

CEMOSoft

Booth # 1066

1066

CEMOSoft LLC’s vision for retailers is simple: "Bring Customers Back to Store". We introduce two platforms “CEM” and O’Kiosk” at NRF ‘The Big Show’. 

CEMOSoft addresses the needs of CXO:

ciValue Systems

Booth # 1230

ComQi Inc.

Booth # 3481

3481

ComQi, a wholly owned subsidiary of AU Optronics, is a global leader providing cloud-based digital signage and shopper engagement technologies that inform and influence customers in-store, using all digital touch-points such as in-store media, mobile, video, touch, web, social media and more. It’s a one-stop shop for comprehensive hardware and software solutions and services, that meet retail objectives.

Retailers have a powerful, yet easy-to-use omnichannel solution that enables them to:

Digimarc Corporation

Booth # 3229

3229

Digimarc represents the next generation of retail technology. The Digimarc Platform enables consumer phones, associate mobile devices and retail barcode scanners to reliably and efficiently scan Digimarc Barcode on product packaging, fresh food labels and shelf-edge tags.

dunnhumby

Booth # 4663

4663

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Emarsys

Booth # 4037

4037

Emarsys is the only marketing platform that knows your industry. With embedded, industry-specific turnkey solutions, our software enables truly personalized, one-to-one interactions between marketers and customers across all channels — building loyalty, enriching the customer journey, and increasing revenue. This enables companies to scale marketing decisions and actions far beyond human capabilities.

Episerver

Booth # 431

431

Episerver empowers businesses to scale through the most customer-centric approach to digital experiences. Its Customer-Centric Digital Experience Platform™ features best-in-class content management, robust commerce and intuitive data and personalization solutions. The platform has consistently earned industry, analyst and media recognition for its vision, capabilities and customer commitment. Episerver’s 900+ partners and 700+ employees in offices around the globe are proud to help more than 8,000 customers enrich their customer lifetime value, increase revenue and grow their brands.

Equinox

Booth # 3167

3167

Experience the difference that our Luxe family of payment solutions and services Luxe delivers: At the Checkout. In the Aisles. On the Go. The Luxe 8500i, Luxe 6200m and Luxe 3300a address innovations in payment acceptance, customer engagement and mobility, while providing the highest levels of security. Luxe devices are built with technology that significantly improves efficiencies and reduces overall operating costs for resellers and customers serving the retail, hospitality, healthcare and financial services industries.

flexEngage

Booth # 5966

5966

After the transaction is the point in time when customers are the most engaged with your brand. This moment requires an on-time, right-moment communication tool, and flexEngage delivers. flexEngage is the only POS marketing service that delivers on-moment, engaging receipts to reinforce stellar experiences.

Formation

Booth # 1248

1248

Formation is the global leader in developing scalable solutions for individualized offers at scale. It uses artificial intelligence (AI) and machine learning (ML) algorithms to constantly analyze the audience, fine-tune offers and automate offer deployment across both digital and physical channels. This approach enables offers to become smarter and more effective with each customer interaction, delivering unique experiences through 1:1 offer personalization.

Hughes

Booth # 5637

5637

Hughes’ fully managed networking and digital media services transform multi-branch organizations into better-connected, customer-focused enterprises, no matter where your locations are. We design and deliver the right connection to unite your branches, grow customer engagement and better communicate with your employees.

Inference Solutions

Booth # 3104

3104

Inference Solutions is a global provider of Intelligent Virtual Agents that enables retailers to leverage the latest Conversational AI with unmatched flexibility and breadth of technology choice. From SMB to the Fortune 500, hundreds of businesses around the world use Inference’s award-winning code-free platform to rapidly design and deploy advanced self-service applications − from simple touch-tone interactions to leading edge Natural Language dialogs.

KMA/ Kiosk Manufacturer Association

Booth # 1503

1503

KMA is a global organization focused on better self-service options for all customers and employees through self-service machine and information technology (IT). The Kiosk Manufacturer Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks, ADA, Accessibility, EMV and more.

Loyalty Builders, Inc.

Booth # 857

857

Loyalty Builders provides a suite of precise, accurate, yet very affordable metrics predicting future purchases, loyalty, and product interests of every individual retail customer of our client, regardless of how often or recently they’ve purchased or engaged. Precise, accurate AI-driven predictions on purchase timing, spending, risk, sensitivity to marketing, and other metrics show you exactly how to segment, rank, and target customers to improve the ROI of customer-centric marketing on any channel.

Mastercard

Booth # 3429

3429

Mastercard is a technology company in the global payments industry.  We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.  Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone.

Narvar

Booth # 4147

4147

Narvar is an intelligent customer experience platform that helps the world’s most-admired commerce companies ensure that every touchpoint along the purchase journey engages consumers and enables emotional connections.

Pathr.ai

Booth # 3182

3182

Pathr.ai is the first AI-powered Spatial Intelligence platform that uses anonymous location data to derive actionable business insights in real-time, fueling results for operations and marketing.

Resulticks

Booth # 219

219

Resulticks is a real-time, big-data-driven marketing cloud solution built from the ground up by experts in marketing, technology, and business strategy to deliver topline growth. Outcomes-focused and enabled by the world’s first customer data blockchain, Resulticks equips brands to make a transformational leap to true omnichannel engagement.

RichRelevance

Booth # 5328

5328

RichRelevance is the global leader in personalized search, content and offers, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers like Barneys, REI, Burberry, and Office Depot.

Salesfloor

Booth # 755

755

Salesfloor is a mobile platform designed for store associates to provide seamless, personalized customer experiences through clienteling, assisted selling, and mobile checkout. Salesfloor provides associates with clienteling tools to engage customers, including innovative features that allow online customers to shop live with store associates and receive relevant communications through their preferred channel. 

Scandit Inc.

Booth # 609

609

Scandit enables enterprises and consumers to change the way they interact with everyday objects and augment the physical world with real-time data captured by scanning barcodes and recognizing

Smartrac Technology Group

Booth # 5144

5144

Smartrac is a global market leader in RFID products and IoT solutions, providing both ready-made and customized offerings. We make products smart, and enable businesses to digitize, identify, authenticate, track and complement products and solutions.

Something Digital

Booth # 1243

1243

Something Digital creates human focused digital commerce experiences that evolve brands and grow businesses. We specialize in commerce, digital strategy, user experience and design. Our expertise ranges from fashion & apparel to food & beverage, accessibility, and everything in between. We are in it for the long-haul and develop long lasting client partnerships that reap unparalleled growth and success.

Tilt Creative + Production

Booth # 1419

1419

We are creative thinkers, makers and maximizers of a total content experience. Our training ground was developing thousands of pieces of digital and video content working for Walmart, as well as partnering with over 100 leading CPG brands. 

Vestcom

Booth # 3162

3162

Vestcom is the industry leader in data-integrated shelf-edge solutions for Retailers and CPGs.

We help our clients transform their shelf-edge to be more engaging to shoppers and more efficient for retail store teams.

We drive incremental sales, improve shopper engagement, and reduce cost for our partners through our innovative solutions that span price communication, shopper marketing solutions, and merchandising solutions.

Yottaa

Booth # 1412

1412

Leading retailers such as Ann, Inc., Carter's, Hallmark, JoAnn Fabrics, Land's End, Mattress Firm, Party City, Ralph Lauren, and Samsonite, rely on Yottaa to accelerate and optimize eCommerce website performance. Through Yottaa's Cloud-based software, these retailers have been able to improve website performance up to 60% and increase conversions up to 20%. 

ZineOne Inc.

Booth # 942

942

ZineOne’s #1 AI-based personalization platform enables industry leaders to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale. Recognized by Gartner as a “Cool Vendor,” the Intelligent Customer Engagement (ICE) platform provides an ‘in-the-moment’ view of each visitor and delivers AI-based recommendations to engage them in ways that will truly resonate and in turn drive sales, loyalty, and lifetime value. Learn more at www.ZineOne.com