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Customer Engagement

Accuvia Software Group

Booth # 662

662

“How do we engage with our customers?”

This is the fundamental question that successful retailers need to ask themselves each and every day. If you don’t yet have an answer to this question or are not satisfied with your answer, stop by to hear how other successful retailers are doing it.

Engaging with your customers is more than sending them an email or text. It is knowing your customers and understanding their preferences. Learn how our integrated suite of solutions can help you better identify, understand and engage with your customers.

Ada

Booth # 353

353

As the market leader in Automated Customer Service (ACX), Ada is the only chatbot platform purpose-built to support an automation-first customer service strategy.

AgilOne

Booth # 4045

4045

AgilOne is the leading customer data platform for enterprise B2C companies. AgilOne's vision is to restore the personal relationships companies once had with customers before channel-specific marketing silos got in the way.

AT&T Business

Booth # 3563

3563

AT&T can help retailers sense and adapt to shopper preferences and drive back-end operations with edge-to-edge technologies. With the power of a highly secure, scalable network, you can create personalized shopping experiences that help boost brand loyalty and keep customers coming back. To learn more, visit www.att.com/retail.

Bigtincan

Booth # 531

531

Bigtincan is the Sales Enablement Automation Company. We empower retailers to empower their sales associates and service people to grow customer engagements into long term valued relationships. Our software is purpose-built to create digital experiences, personalized to individuals with intelligent recommendations custom tailored for global brands. Companies use our products for content management, skills training & coaching, document automation, and internal communications and chat.

Brierley+Partners

Booth # 235

235

Transform your loyalty challenges into successful retail solutions. Brierley combines advanced loyalty technology and unparalleled expertise to help clients move from transactional customer relationships to loyalty that wins hearts and minds. 

Cellotape-A Resource Label Group Co

Booth # 653

653

Cellotape- A Resource Label Group Co. has years of global expertise in the printing and manufacturing industry and utilizing their far reaching capabilities. Cellotape Smart Products has quickly become a leader in the technology space for over 5 years. Specializing in creating custom engineered products that integrate NFC and RFID, allows for two-way communications between devices, frictionless mobile engagement and easy access to the cloud.

Cellotape Smart Products brings the Internet of Things to life by giving any physical object a digital life.

CEMOSoft

Booth # 7118

7118

CEMOSoft LLC’s vision for retailers is simple: "Bring Customers Back to Store". We introduce two platforms “CEM” and O’Kiosk” at NRF ‘The Big Show’. 

CEMOSoft addresses the needs of CXO:

ChargeItSpot

Booth # 1454

1454

Increasingly, consumers are looking to retailers for free phone charging. The term "phone charging near me" has risen 823% in the last 3 years. Interestingly, it took our company 4 years to charge our first 1M phones.

ciValue Systems

Booth # 1427

Cloud4Wi Inc.

Booth # 865

865

Cloud4Wi helps retailers supercharge the customer experience.

With Cloud4Wi, retailers can easily collect, understand and activate location-based customer insights, which help to predict shopping trends and behavior patterns. Empowered with this in-depth knowledge of who customers are and how they behave while in the store, retailers can build a real 360-degree customer profile and boost customer engagement rates, by reaching out to the right customers, at exactly the right place and time — and through the right channel.

ComQi Inc.

Booth # 1011

1011

ComQi, a wholly owned subsidiary of AU Optronics, is a global leader providing cloud-based digital signage and shopper engagement technologies that inform and influence customers in-store, using all digital touch-points such as in-store media, mobile, video, touch, web, social media and more. It’s a one-stop shop for comprehensive hardware and software solutions and services, that meet retail objectives.

Retailers have a powerful, yet easy-to-use omnichannel solution that enables them to:

Digimarc Corporation

Booth # 3229

3229

Digimarc represents the next generation of retail technology. The Digimarc Platform enables consumer phones, associate mobile devices and retail barcode scanners to reliably and efficiently scan Digimarc Barcode on product packaging, fresh food labels and shelf-edge tags.

dunnhumby

Booths 4673,4501

4673

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

4501

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Emarsys

Booth # 4145

4145

Emarsys is the only marketing platform that knows your industry. With embedded, industry-specific turnkey solutions, our software enables truly personalized, one-to-one interactions between marketers and customers across all channels — building loyalty, enriching the customer journey, and increasing revenue. This enables companies to scale marketing decisions and actions far beyond human capabilities.

Emersya

Booth # 1145

1145

Emersya's award-winning 3D and AR technology empowers brands and retailers to easily create and share advanced interactive product experiences online and instore.

Since 2012, Emersya has been pioneering new ways for consumers to customize and interact with products using real-time 3D visualization.

Episerver

Booth # 427

427

Episerver empowers businesses to scale through the most customer-centric approach to digital experiences. Its Customer-Centric Digital Experience Platform™ features best-in-class content management, robust commerce and intuitive data and personalization solutions. The platform has consistently earned industry, analyst and media recognition for its vision, capabilities and customer commitment. Episerver’s 900+ partners and 700+ employees in offices around the globe are proud to help more than 8,000 customers enrich their customer lifetime value, increase revenue and grow their brands.

Equinox

Booth # 5855

5855

Experience the difference that our Luxe family of payment solutions and services Luxe delivers: At the Checkout. In the Aisles. On the Go. The Luxe 8500i, Luxe 6200m and Luxe 3300a address innovations in payment acceptance, customer engagement and mobility, while providing the highest levels of security. Luxe devices are built with technology that significantly improves efficiencies and reduces overall operating costs for resellers and customers serving the retail, hospitality, healthcare and financial services industries.

Eversight

Booth # 1234

1234

Eversight is the recognized leader in AI-powered pricing and promotions. Global brands and retailers rely on the Eversight platform to optimize pricing in response to market conditions and to deliver higher ROI on promotional spend. Eversight’s Pricing Suite and Offer Innovation Suite solutions are driving strong margin and sales volume improvements for leading companies such as Coca-Cola, General Mills, Raley’s, and Rite Aid. Founded in 2013, Eversight is headquartered in Palo Alto, California, with offices in Chicago and New York. eversightlabs.com.

Experian Marketing Services

Booth # 764

764

As the single-solution provider for all your retail marketing needs, Experian Marketing Services revolutionizes the future of data for retailers to enhance the consumer journey. Using data and analytics, we can help you initiate meaningful engagements to better understand existing customers and find new ones. We’re ready to help you identify your best customers, create messaging that resonates, activate your message on the right channels, and measure the impact of your campaigns.

flexEngage

Booth # 5081

5081

After the transaction is the point in time when customers are the most engaged with your brand. This moment requires an on-time, right-moment communication tool, and flexEngage delivers. flexEngage is the only POS marketing service that delivers on-moment, engaging receipts to reinforce stellar experiences.

Friendbuy

Booth # 760

760

Friendbuy is a SaaS platform powering referral programs for the world’s most recognizable e-commerce companies. Our clients include disruptors such as Dollar Shave Club, Outdoor Voices, ClassPass, AWAY and Casper, as well as global Fortune 100s such as Walmart, Intuit, Disney and Nestle.

Hughes

Booths 5837,1510

5837

Hughes’ fully managed networking and digital media services transform multi-branch organizations into better-connected, customer-focused enterprises, no matter where your locations are. We design and deliver the right connection to unite your branches, grow customer engagement and better communicate with your employees.

1510

Hughes’ fully managed networking and digital media services transform multi-branch organizations into better-connected, customer-focused enterprises, no matter where your locations are. We design and deliver the right connection to unite your branches, grow customer engagement and better communicate with your employees.

ID.me

Booth # 1349

1349

ID.me simplifies how individuals prove and share their identity online. Our next-generation identity platform provides identity proofing,
authentication, and group affiliation verification for organizations across sectors - retail, automotive, telecommunication, government, healthcare, financial services, and more.

Inference Solutions

Booth # 762

762

Inference Solutions is a global provider of Intelligent Virtual Agents that enables retailers to leverage the latest Conversational AI with unmatched flexibility and breadth of technology choice. From SMB to the Fortune 500, hundreds of businesses around the world use Inference’s award-winning code-free platform to rapidly design and deploy advanced self-service applications − from simple touch-tone interactions to leading edge Natural Language dialogs.

Ivee

Booth # 7011

7011

Ivee creates engaging passenger experiences on ride-hailing networks using its in-vehicle technology. 

With over 225 million minutes per day spent in the back of Uber & Lyft rides, Mobility as a Service has become a unique marketing channel.

Ivee's technology helps retailers educate, reward, and connect with ride-hailing passengers.  

KMA/ Kiosk Manufacturer Association

Booth # 1703

1703

KMA is a global organization focused on better self-service options for all customers and employees through self-service machine and information technology (IT). The Kiosk Manufacturer Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks, ADA, Accessibility, EMV and more.

Loyalty Builders, Inc.

Booth # 1556

1556

Loyalty Builders provides a suite of precise, accurate, yet very affordable metrics predicting future purchases, loyalty, and product interests of every individual retail customer of our client, regardless of how often or recently they’ve purchased or engaged. Precise, accurate AI-driven predictions on purchase timing, spending, risk, sensitivity to marketing, and other metrics show you exactly how to segment, rank, and target customers to improve the ROI of customer-centric marketing on any channel.

Mastercard

Booth # 5119

5119

Mastercard is a technology company in the global payments industry.  We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.  Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone.

Narvar

Booth # 5960

5960

Narvar is an intelligent customer experience platform that helps the world’s most-admired commerce companies ensure that every touchpoint along the purchase journey engages consumers and enables emotional connections.

omNovos

Booth # 1204

1204

omNovos, through its leading-edge Customer Engagement Automation Platform, enables an evolved technological ecosystem—one that supports both the customer and the retailer. The comprehensive management system propels clients into a new realm of personalized omnichannel sales and marketing automation, fully connecting retailers’ online and physical stores.

Furthermore, omNovos’ Mobile Suite enables ever-present personalized connectivity, including mobile device-enabled tools for customers and in-store staff—purpose built for far better customer conversion metrics.

Pathr.ai

Booth # 7004

7004

Pathr.ai is the first AI-powered Spatial Intelligence platform that uses anonymous location data to derive actionable business insights in real-time, fueling results for operations and marketing.

Preciate Ltd.

Booth # 7101

7101

Preciate merges on-line and in-store shopping into a seamless and personalized experience. 

Our technology enables brands and retailers to implement next-generation loyalty programs based upon personalization analytics and the most advanced system for facial recognition.

RedPoint Global Inc.

Booth # 1553

1553

RedPoint Global’s software solutions empower brands to transform how customer experience is delivered. RedPoint Global’s solutions provide a single point of control to connect all customer data, determine next best actions in real time, and orchestrate interactions across all enterprise touchpoints.

Resulticks

Booth # 327

327

Resulticks is a real-time, big-data-driven marketing cloud solution built from the ground up by experts in marketing, technology, and business strategy to deliver topline growth. Outcomes-focused and enabled by the world’s first customer data blockchain, Resulticks equips brands to make a transformational leap to true omnichannel engagement.

RichRelevance

Booth # 445

445

RichRelevance is the global leader in personalized search, content and offers, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers like Barneys, REI, Burberry, and Office Depot.

S4M

Booth # 1145

1145

S4M - The Drive-to-Store Platform - is the first and only advertising technology that connects brands to consumers by bridging the gap between digital advertising and the real world.

Salesfloor

Booth # 1645

1645

Salesfloor is a mobile platform designed for store associates to provide seamless, personalized customer experiences through clienteling, assisted selling, and mobile checkout. Salesfloor provides associates with clienteling tools to engage customers, including innovative features that allow online customers to shop live with store associates and receive relevant communications through their preferred channel. 

Scandit Inc.

Booth # 511

511

Scandit enables enterprises and consumers to change the way they interact with everyday objects and augment the physical world with real-time data captured by scanning barcodes and recognizing

Shipup

Booth # 7116

7116

Shipup empowers online merchants worldwide to send proactive delivery update notifications and offer parcel tracking for their online customers. The messaging is fully customizable which enables very powerful branded communication.

SMARTRAC Technology Group

Booth # 5455

5455

Smartrac is a global market leader in RFID products and IoT solutions, providing both ready-made and customized offerings. We make products smart, and enable businesses to digitize, identify, authenticate, track and complement products and solutions.

Something Digital

Booth # 1353

1353

Something Digital creates human focused digital commerce experiences that evolve brands and grow businesses. We specialize in commerce, digital strategy, user experience and design. Our expertise ranges from fashion & apparel to food & beverage, accessibility, and everything in between. We are in it for the long-haul and develop long lasting client partnerships that reap unparalleled growth and success.

Sophelle

Booth # Sponsor Only

Sponsor Only

Sophelle helps retailers and brands create compelling customer experiences in-store, online, and throughout the customer journey. Committed to client success and satisfaction, Sophelle generates measurable value in the areas of strategy, selection, implementation, and optimization. Our areas of expertise cover in-store management and solutions, digital commerce, digital marketing, and enterprise applications including merchandising & planning, order management, warehouse management, and business intelligence.

stockinstore

Booth # 1713

1713

stockinstore was launched in 2016 as a way for retailers to tell online shoppers which stores nearby have the item they’re looking for. Since its launch, this ground-breaking technology has continued to bridge the gap between online and in-store; and gives retailers valuable insights into customer demand for products across their store network.

Tilt Creative + Production

Booth # 1319

1319

We are creative thinkers, makers and maximizers of a total content experience. Our training ground was developing thousands of pieces of digital and video content working for Walmart, as well as partnering with over 100 leading CPG brands. 

Untie Nots

Booth # 1145

1145

UntieNots disrupts #Loyalty in Retail with #AI.

Through a combination of ultra-personalization and gamification, we developed 1to1 challenges that increase profitability and loyalty from shoppers.
Thanks to UntieNots, retailers and brands will now turn their loyalty program to a MORE loyalty program and make every $ spent in loyalty profitable.

Vestcom

Booth # 1233

1233

Vestcom is the industry leader in data-integrated shelf-edge solutions for Retailers and CPGs.

We help our clients transform their shelf-edge to be more engaging to shoppers and more efficient for retail store teams.

We drive incremental sales, improve shopper engagement, and reduce cost for our partners through our innovative solutions that span price communication, shopper marketing solutions, and merchandising solutions.

ZineOne Inc.

Booth # 963

963

ZineOne’s #1 AI-based personalization platform enables industry leaders to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale. Recognized by Gartner as a “Cool Vendor,” the Intelligent Customer Engagement (ICE) platform provides an ‘in-the-moment’ view of each visitor and delivers AI-based recommendations to engage them in ways that will truly resonate and in turn drive sales, loyalty, and lifetime value. Learn more at www.ZineOne.com