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AI Customer Service Solutions


Booth # 353


As the market leader in Automated Customer Service (ACX), Ada is the only chatbot platform purpose-built to support an automation-first customer service strategy.


Booth # 1145


Messaging is becoming the new consumer reflex: customers want to communicate with businesses exactly like they do with their friends and family.


Booth # 7118


CEMOSoft LLC’s vision for retailers is simple: "Bring Customers Back to Store". We introduce two platforms “CEM” and O’Kiosk” at NRF ‘The Big Show’. 

CEMOSoft addresses the needs of CXO:

ciValue Systems

Booth # 1427


Booth # 1734


Cresta is software for the contact center of the future that helps retailers take advantage of the shift towards conversational commerce.

Firich Enterprises Co. LTD.

Booth # 553


FEC, founded in 1995, is a worldwide leader in POS systems generating solid and consistent growth. With dynamic POS expertise in hardware design and manufacturing, FEC provides a full range of POS products, including all-in-one touch terminals, box PCs, monitors, KIOSK as well as related peripherals.


Booth # 338


Formation is the global leader in developing scalable solutions for individualized offers at scale. It uses artificial intelligence (AI) and machine learning (ML) algorithms to constantly analyze the audience, fine-tune offers and automate offer deployment across both digital and physical channels. This approach enables offers to become smarter and more effective with each customer interaction, delivering unique experiences through 1:1 offer personalization.

Gladly Software Inc.

Booth # 758


Gladly is the only platform making customer service radically personal by allowing companies to communicate with their customers seamlessly across any channel. Gladly centers customer service on the person, not a case or ticket number, giving the world’s most innovative consumer companies like Andie Swim, JOANN, and TUMI the ability to develop lifelong relationships with their customers.

Inference Solutions

Booth # 762


Inference Solutions is a global provider of Intelligent Virtual Agents that enables retailers to leverage the latest Conversational AI with unmatched flexibility and breadth of technology choice. From SMB to the Fortune 500, hundreds of businesses around the world use Inference’s award-winning code-free platform to rapidly design and deploy advanced self-service applications − from simple touch-tone interactions to leading edge Natural Language dialogs.


Booth # 1127


Lucidworks provides an AI-powered search platform for some of the world's largest brands. Fusion, Lucidworks' advanced development platform, provides the enterprise-grade capabilities needed to design, develop, and deploy intelligent search apps at any scale. Companies across all industries, from consumer retail and healthcare to insurance and financial services, rely on Lucidworks everyday to power their consumer-facing and enterprise search apps.


Booth # 510


Neoway is the largest company in Latin America of Big Data Analytics and Artificial Intelligence for business. Founded in 2002, it offers intelligent solutions that transform information into knowledge and generate productivity and accuracy for marketing strategies, compliance, loss prevention, and more.

Booth # 7004

7004 is the first AI-powered Spatial Intelligence platform that uses anonymous location data to derive actionable business insights in real-time, fueling results for operations and marketing.

Temabit LLC

Booth # 7119


TemaBit is an IT service-oriented Company focused on developing software tools for your business.

We are a group of young professionals fluent in SW development and business process analytics, our solutions have real-life applications in the field.

At the NRF Retail’s Big Show we proudly introduce the following solutions and services:

Category management solution

·      Customer Decision Tree

·      Assortment management

 Mobile solutions

Texel Inc

Booth # 7032


Texel is developing the world's leading body scanning and measuring technology for size & fit advisor that delivers certainty for shoppers while capturing crucial customer intelligence for apparel retailers and manufacturers. Our solution decreases the returns and engages customers via single photo try-on for higher conversion rates and customer satisfaction.

Untie Nots

Booth # 1145


UntieNots disrupts #Loyalty in Retail with #AI.

Through a combination of ultra-personalization and gamification, we developed 1to1 challenges that increase profitability and loyalty from shoppers.
Thanks to UntieNots, retailers and brands will now turn their loyalty program to a MORE loyalty program and make every $ spent in loyalty profitable.