Print Agenda

Tuesday, January 18

8:00am4:00pm
General Info

NRF membership lounge

8:00am4:00pm
Crystal Palace, Level 3

The world’s largest community for retailers
For over a century, NRF has been a voice for every retailer and every retail job, educating, inspiring and communicating the powerful impact retail has on local communities and global economies. With 16,000+ member companies spanning the diverse retail industry, NRF membership provides value for every type of industry company while offering unique benefits for all employees.

Ready to be part of something big?
Start the conversation. Connect with our Membership team now or visit the Membership Lounge located in the Crystal Palace, Level 3, during NRF 2022.

8:15am8:45am
Networking Event

Donut dunk

8:15am8:45am
Javits North, Level 5
Start the day off with complimentary donuts and coffee.
8:45am9:15am
Keynote Session

The art and (data) science of merchandising: A conversation with Pete Nordstrom

8:45am9:15am
Javits North, Level 5, SAP Theatre
Nordstrom has focused on providing customers with unparalleled service and personalized shopping experiences for 120 years. To translate its heritage of excellence in service to a digital world, the retailer remains focused on leveraging physical and digital assets to create a truly seamless and interconnected experience wherever and however customers choose to shop. Nordstrom’s digital-first approach to merchandising enables its merchants to leverage customer insights to ensure the company is deploying the right product to the right place at the right time. Through this agile approach, the fashion retailer is able to blend its deep relationships with data-driven insights to offer a product selection that resonates with customers and sparks a sense of discovery. Hear Pete Nordstrom, president and chief brand officer, discuss the company’s approach to merchandising, how it’s leveraging alternative partnership models and its commitment to being a partner of choice to established and emerging brands.
9:00am4:00pm
General Info

Expo open

9:00am4:00pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

NRF Innovation Lab

9:00am4:00pm
Expo, Level 1
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.

Startup Zone

9:00am4:00pm
Expo, Level 1
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail. Get in on the ground floor with forward-thinking innovators that accelerate your business forward.
9:15am9:45am
Exhibitor Big Ideas

Dell & Motorola: Two non-traditional retailers that stopped worrying and embraced direct commerce produced by VTEX

9:15am9:45am
Expo, Level 1, Expo Stage 2
Think that large, global organizations can't move with the speed of a lean start-up? Think again. Motorola may have nearly 100 years of experience, and operations in more than 30 countries, but they were still able to launch 11 online stores within 14 days. Dell has pioneered the direct-to-consumer space for nearly 40 years now, long before that buzzword was on the tip of everyone's tongue. Learn how these organizations are using technology and organizational design to lead their ongoing transformations, even during difficult periods.

From resiliency to sustainable hypergrowth with a supply chain hub produced by Generix

9:15am9:45am
Expo, Level 3, Expo Stage 5

It’s no longer enough to be resilient. Your supply chain hub must constantly accommodate new processes, new technologies and new growth. Using innovative technology allows retailers to scale operations and seize every opportunity to reach exponential growth!

Retailers are facing trade-offs between cost, speed, and service in a changing landscape characterized by uncertainty and higher customer expectations. Join the session to learn about the latest technology tools in the supply chain industry and learn to run collaborative and productive digital supply chains.

Omnichannel-Aware Allocation: How PacSun improved profitability with intelligent allocation and replenishment produced by Antuit

9:15am9:45am
Expo, Level 1, Expo Stage 1
To be customer-centric and profitable in today’s omnichannel-world, retailers must optimize inventory by placing inventory in the right places in their network, at the right time. To do so requires leveraging granular forecasting for online fulfillment and store sales demand, while taking returns into account. Hear from Mike Relich of PacSun on how they partnered with antuit.ai and doubled their ship completes during the holiday season by better anticipating online demand and intelligently leveraging their stores as online fulfillment centers.

Return for refund: Your omnichannel experience hot button produced by Appriss Retail

9:15am9:45am
Expo, Level 3, Expo Stage 3
Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Amy Davidson, former CMO of Party City, explains how you can fill gaps in the returns experience and keep consumers engaged. 

Why Secure SD-Branch, why now? How Jersey Mike’s is transforming their environments produced by Fortinet

9:15am9:45am
Expo, Level 3, Expo Stage 4
As digital innovation and the need to provide “always on” customer experiences drive network transformation; retail cybersecurity has become more vital – but also more complex.  Join this session to hear how Jersey Mike’s, with support from Global Linking Solutions (GLS) and Fortinet technology, is transforming their environments with Secure SD-Branch; supporting their custom cloud-based POS system, securing their network and device edges, and ensuring customer and brand data is protected.
Keynote Session

A conversation with Carla Harris

9:15am9:45am
Javits North, Level 5, SAP Theatre
More details on this session coming soon!
9:45am10:15am
Keynote Session

When climate becomes a business imperative: A conversation with IKEA U.S. CEO and Chief Sustainability Officer Javier Quiñones

9:45am10:15am
Javits North, Level 5, SAP Theatre
We are in a climate crisis and inaction is not an option - what if we reframe the relationship between climate change and economic prosperity? What seems like a cost today becomes an investment in the future. In this session, we will discuss how leaders across a broad ecosystem are needed to transform to a net-zero economy. This will require reimagining, reinventing, and redesigning many of the day-to-day experiences, as well as how businesses and economies operate. Join Jennifer Steinmann, Deloitte Global Environmental, Social, and Governance (ESG) marketplace leader and IKEA U.S. CEO and Chief Sustainability Officer, Javier Quiñones as they discuss driving tangible climate, economic, and social change across retail. In this mainstage session, you’ll understand the economic cost of action versus inaction; key insights on approaching global change; and how retail can navigate the climate ecosystem, taking a systems approach, where some choices will get you further ahead.
10:00am10:20am
Food Service Tech Pavilion

The traveler of the future

10:00am10:20am
Expo, Level 1, Oracle Food Service Tech Stage

The future of travel has been forever changed. Over the past 18-months, many businesses found ways to optimize their offerings through digital and operational transformations. With a focus on the leisurely traveler, businesses are now segmenting their customers to focus on the individual needs of each group. In this session, Sarah Naqvi, CIO of HMS Host, will discuss the considerations of business optimization and the future vision of travel and foodservice.

Food Service Technology Pavilion developed in partnership with:

10:00am12:00pm
Additional Attendee Program

Expo tours

10:00am12:00pm
Level 1, 1B 03

Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Looking for specific products to enhance your business? Take advantage of the 4 topic-specific Expo Tours and visit companies recognized for delivering the latest in retail technology across multiple disciplines. Each curated, two-hour tour is a guided walking journey through the Expo Hall.

Artificial intelligence (AI), data integration and personalization tour
This tour focuses on AI companies with technology integrated into the retail workflow. Visit companies with smart recommendation engines that provide real time insights, automate processes, augment human labor, predict demand, and use these practices to increase overall productivity and revenue.

Digital marketing and ecommerce tour
The tour focuses on companies leading innovation in digital marketing, ecommerce, and loyalty. You will learn about cutting-edge technology that engages consumers early in the purchase funnel, from the awareness phase all the way to loyalty and fulfillment.

Future and emerging tech tour
Staying on the cutting edge has never been more important. This tour will focus on the Internet of Things (IoT), voice, commercial applications for 5G, personalized and predictive health, extended reality, live-streaming and predictive commerce. Visit companies that focus on technologies adapted to consumers in brick and mortar and review the importance of these applications for the future of retail.

Supply chain, logistics, automation and fulfillment tour
Visit companies specializing in technologies for operational requirements in supply chain, logistics, worker health, automation and fulfillment, to highlight best practices, key learnings, and innovations in response to COVID-19. The tour will focus on innovations in warehouse automation and its link to ecommerce, fulfillment center technologies delivery and logistics. Get updated information on improved picking accuracy, complete inventory visibility, and the flexibility to handle peak seasons, pandemic response and future growth.

All tours will depart from the Expo Tour room on level 1 of the Javits.

Powered by:

10:00am4:30pm
Networking Event

The FQ Equality Lounge

10:00am4:30pm
Special Events Hall, Level 1
The FQ Equality Lounge is powered by the Female Quotient, an organization that creates experiential pop-ups at global conferences, corporations and college campuses where people of all races, genders and backgrounds can unite to activate change together.

In partnership with:

10:15am11:00am
Exhibitor Big Ideas

Building the Store of the Future for growth, operational efficiencies, and innovation produced by Dell

10:15am11:00am
Expo, Level 1, Expo Stage 1
Retail companies continue to transform and require a framework that not only meets immediate needs, but provides a platform for growth and innovation.  During the transformation phase companies have invested in strategies to modernize and improve the customer experience, empower their employees for improved productivity, and provide easy to roll out of new and innovative products and services leveraging the latest technology. Come join us to hear more about these transformative journeys!

Failure to scale: The state of personalization in retail produced by Adobe

10:15am11:00am
Expo, Level 3, Expo Stage 3
Customer loyalty is a non-negotiable for the success and profitability of the modern retailer. And with over 77% of US internet users saying they want personalized experiences from the brands they feel loyal, so is personalization. Yet despite this demand, retailers continue to fall short on delivering their personalization promises. Adobe commissioned Incisiv Research to uncover what exactly is holding retailers back from executing personalization at scale, as well as identify key components of those leading in the field. Join this session to discover cutting edge findings from the research, “Failure to Scale: The State of Personalization in Retail.” Learn about differences in personalization efforts across the global landscape, how retail sub-industries compare to one another, and how you can ultimately improve your personalization strategy for scalable success.

Session produced by JRNI

10:15am11:00am
Expo, Level 3, Expo Stage 4

Session produced by McFadyen

The future of network security: Why retailers should consider cloud-based security solutions now produced by Comcast Business

10:15am11:00am
Expo, Level 3, Expo Stage 5

Retail’s critical technology solutions rely on the power of strong network infrastructures. But the more connected we are, the more secure we have to be. Confronted with escalating threats, tightening privacy regulations, and growing customer concerns about data security, retailers are facing unprecedented pressures.

SASE merges security with SD-WAN to create a single, unified cloud service with far-reaching benefits. Join us to discuss how retailers can leverage SASE to develop holistic network strategies.

Bob Victor

Bob Victor

SVP, Product Management
Comcast Business Services
10:30am11:00am
Featured Session

Next-gen marketplaces: Innovators and entrepreneurs

Tune into livestream commerce – Why brands need to turn up the volume in 2022

What's next for last mile? Bracing for change

The FQ Equality Lounge

Building diversity and inclusion into your organization's DNA

10:30am11:00am
Special Events Hall, Level 1, FQ Equality Lounge
Diversity and inclusion are more than buzzwords — they are differentiators. The workforce of today is driven by a sense of purpose and belonging. How do we create cultures of representation where everyone feels seen, heard, and valued? In this conversation, leaders share best practices for making sure diversity and inclusion are part of an organization's DNA.
Bahja Johnson

Bahja Johnson

Head of Customer and Community Belonging, Growth and Enablement
Gap Inc.
11:00am11:20am
Food Service Tech Pavilion

Food Service Tech Session

11:00am11:20am
Expo, Level 1, Oracle Food Service Tech Stage

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

11:00am12:30pm
Additional Attendee Program

SAP.iO Foundry New York sustainability in consumer and retail demo day

11:00am12:30pm
1E, Room 1E 10-11, Level 1

Open to brands seeking innovation in sustainability, investors, and press.

Pre-registration required - click here to sign-up!

SAP.iO Foundry New York demo day is the graduation for participants in SAP’s external accelerator’s most recent cohort. Seven startups were selected for the cohort among 100s of startups by a jury of SAP experts, partners and customers. The startups in the program are using next generation technologies to drive sustainability for consumer and retail across the value chain in areas such as reusable packaging, responsible & ethical supply chain and circular economy. Over 16 weeks, the startups have access to curated mentors, exposure to SAP® technology and application programming interfaces (APIs), and opportunities to collaborate with SAP customers around the world.

The following startups will present their solutions during this session and then answer questions from the audience:

Algramo: Circular platform that encourages consumers to buy in a more convenient, affordable way with zero waste and connects people, brands and retailers in an engaging way to change consumption habits.

Ecocart: Helps thousands of e-commerce brands offer carbon neutral products.

Everledger: Leverages blockchain and IoT to offer transparency into supply chains for clarity on quality, origin, sustainability footprint and compliance standards.

EVRYTHNG: Helps customers run their business differently with real time data intelligence from each of their products, end-to-end from factory to consumer and beyond.

Inspectorio: Dynamic and risk-assessment based quality compliance program that provides digitization, automation, transparency and traceability.

LimeLoop: Platform for sustainable shipping including reusable packaging, real time tracking, and predictive analytics.

Specright: Purpose-built platform for specification management that fundamentally changes how brands, suppliers, manufacturers, and retailers manage data and collaborate to bring products to market.

11:00am2:00pm
Additional Attendee Program

VC startup meetups

11:00am2:00pm
Level 1, 1E 02-03

Pre-registration required.

VC and Startup collaborations begin here. NRF will match innovative startups and investors for one-on-one meetings. Participating startups will be sourced from the NRF Innovation Lab and Startup Zone at NRF 2022.

VC's and Startups must pre-register to attend. Click here to learn more.

11:15am11:45am
Featured Session

Chinese shopping festivals – How to prepare and capitalize on growth opportunity

Counterfeit & gray market goods: Why brands are seeing red

Global Store Tour: Exceptional new store openings from around the world

Sizing-technology – Are we there yet?

11:30am12:30pm
Exhibitor Big Ideas

Beyond place: Adapting to a boundless retail workplace and shopping experience produced by Google

11:30am12:30pm
Expo, Level 1, Expo Stage 1
In this session we will discuss the evolution of a new digital workplace in the retail world towards a distributed model and adoption of new technology to make sure that your workforce has the tools they need. Modern ways of shopping means dealing with new ways of working and experiences. Therefore, retail organizations need to reshape their IT strategy by providing employees the right business tools, secure technology and devices and provide a seamless user experience. Chrome Enterprise makes all these choices possible. Hear more how Chrome OS is a versatile cloud-native operating system that is secure, easy to use and manage, and provides fast access to cloud apps, regardless of the device or location.

Getting real about cloud POS and the future of the store produced by Aptos

11:30am12:30pm
Expo, Level 3, Expo Stage 4

Cloud POS sounds great in principle, but is a lot more complicated to deliver, especially across a large store base across multiple countries. Join this panel of leading-edge retailers as they share their cloud POS journeys - why cloud POS is a priority, how far they’ve come, where they want to go next, and what kind of value they’re achieving along the way.

How AutoZone accelerated frontline worker success by turbocharging hardware and software investments produced by Zebra

11:30am12:30pm
Expo, Level 3, Expo Stage 5

From labor shortages to changing customer expectations, retailers continue to face a myriad of industry challenges, all of which place a great deal of pressure on today’s frontline employees.

AutoZone met these challenges head on, improving employee efficiency and creating an excellent customer experience by optimizing their labor forecasting and scheduling processes.

In this panel discussion, learn how they succeeded amidst disruption, saving millions in labor spend with Zebra hardware and workforce management solutions.

Retail’s new normal: AI in everyday practice and action produced by Lenovo

11:30am12:30pm
Expo, Level 3, Expo Stage 3
AI is helping retailers improve agility in these unprecedented times. Using Intelligent Video Analytics, retailers can understand customer behavior and optimize operations for better shopping experiences and faster, contactless checkout. But knowing where to start is always the big question. So, we’ve brought together an asset protection executive at the largest grocer in NA, a CTO from the largest global food service company, a criminologist, a software developer, and two AI experts to talk about real-life applications of AI that are already paying big dividends.
Tom Arigi

Tom Arigi

Director of Asset Protection & Safety
The Kroger Co.
Dr. Read Hayes

Dr. Read Hayes

Research Scientist/Criminologist
University of Florida and LPRC
Anand Muralidaran

Anand Muralidaran

Head - Global Growth Strategy and Bus Dev - Sales (Retail, CG and QSR)
NVIDIA
11:30am1:30pm
Networking Event

Attendee lunch options

11:30am1:30pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Sponsored by: Glassbox
Location: South Concourse, Level 2

Food Concessions on Expo
Level 1: Cradlepoint Lounge, back of 300 aisle
Level 3: Shipt Lounge, back of 3500 aisle
Level 3: Nedap Lounge, back of 5000 aisle
Level 3: LOC Lounge, back of 6500 aisle

Food Court
Location: Across from Special Events Hall, Level 1.

12:00pm12:20pm
Food Service Tech Pavilion

Farm to fork connections: Blockchain, supply chain and logistics

12:00pm12:20pm
Expo, Level 1, Oracle Food Service Tech Stage

The concept of 'Farm to Fork' and the supply chain has been in the spotlight for a while, because consumers want to know more than ever where their food is coming from, and the operator has been looking to establish new and focused local, regional and national providers. Using technology such as blockchain, we can better address the point of production through transportation, storage, and onto the customer's plate. It is imperative that every point of the supply chain is captured correctly and our speaker will address the key components needed to be both reported and read appropriately to ensure safe delivery from farm to fork.

Food Service Technology Pavilion developed in partnership with:

12:00pm12:30pm
Featured Session

Beyond contactless: Are flexible payments the new marketing play?

Consumers hard-wired for connection: The sway of content, community and commerce

The 360 supply chain: Bain & Company examines changes needed to make supply chain the new customer value proposition

WW: Changing consumer dynamics & the customer journey

The FQ Equality Lounge

Building brand loyalty: Why it looks different between generations

12:00pm12:30pm
Special Events Hall, Level 1, FQ Equality Lounge
There is no “one-size-fits-all” solution when it comes to brand loyalty — people from different demographics respond in many ways. Why is that? In this conversation, we discuss why understanding different age groups is key to building brand loyalty.
1:00pm1:20pm
Food Service Tech Pavilion

Food Service Tech Session

1:00pm1:20pm
Expo, Level 1, Oracle Food Service Tech Stage

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

1:00pm1:45pm
Exhibitor Big Ideas

10 strategies for accelerating digital growth in a new retail reality produced by FitForCommerce

1:00pm1:45pm
Expo, Level 3, Expo Stage 4
Let's face it…there's no return to "normal". Customer behaviors and preferences constantly evolve, dictating how retailers and brands redefine and restructure the ever-changing omnichannel shopping journey. 
For some companies, it means getting back to the basics and building a new foundation. For others, it means leveraging social influence for digital commerce or implementing new initiatives like micro-fulfillment or recommerce.
 
Join our c-suite retail leaders as we discuss 10 retail strategies that will help accelerate your business.

Driving consumer closeness with data and intelligence produced by Google

1:00pm1:45pm
Expo, Level 1, Expo Stage 1
With a changing privacy landscape, the future ROI of your marketing will depend on a strong first-party data strategy and the ability to leverage AI/ML to activate that data at scale. In this session we look at how you can use marketing analytics and customer data platforms to drive personalized experiences, higher media efficacy and innovation across your business

Mastering the final mile - Proven strategies solving delivery challenges produced by Fareye Technologies

1:00pm1:45pm
Expo, Level 1, Expo Stage 2
Customer loyalty and driver retention are top-of-mind challenges for retailers searching for new ways to achieve a competitive advantage. Join some of the world’s leading brands to see how they have adapted to rising consumer demands in the retail market with innovative strategies such as gamification, drone delivery and personalized delivery. They will share how they sliced delivery times by 27%, increased NPS and reduced their final mile carbon footprint. 

Strategy and success of Krispy Kreme’s in-store switch to digital produced by STRATACACHE

1:00pm1:45pm
Expo, Level 3, Expo Stage 5

Digital solutions, such as signs and menu boards, modernize and improve the store aesthetic. Do they truly capture attention and increase engagement? How do you tackle bringing digital into the store? During this session, Krispy Kreme's Vice President, Global Digital and Ecommerce, Dawn Keller, will discuss the brand’s in-store engagement strategy and how measuring the impact of digital solutions has helped the brand make data-driven decisions and ultimately improve performance. Panelists include the project's innovation partners, who will discuss details from content and rollout strategy to testing and scalability.

Talkdesk: The future of customer service produced by Talkdesk, Inc.

1:00pm1:45pm
Expo, Level 3, Expo Stage 3
Join Talkdesk, the global cloud contact center innovator, for a lively exploration of customer experience trends. We’ll dive into the what the future holds retail customer service, including:
What investments retailers are making in CX technology
Emerging trends across service engagement channels
How CX professionals are handling expectations for personalized service
The ways AI will play a role in both complementing and enabling retailers to better meet customer needs
2:00pm2:20pm
Food Service Tech Pavilion

Where the FOH and BOH goes from here

2:00pm2:20pm
Expo, Level 1, Oracle Food Service Tech Stage

New technology innovation in the front and back of the house has continued to evolve over the past few years and it is that technology that gives brands a leg up on the competition. Understanding how building an effective and efficient technology stack that is usable and accessible at the store level, and above-store regionally, nationally and by brand, is key to building a better business. In this session, the components of an effective technology stack will be discussed, including how to use technology that’s already implemented, and incorporating new technology that will better your operations on a daily basis.

Food Service Technology Pavilion developed in partnership with:

2:00pm2:30pm
Exhibitor Big Ideas

Digital and omnichannel innovation: Building resilience for a changing retail landscape produced by Google

2:00pm2:30pm
Expo, Level 1, Expo Stage 1
Consumer shopping behaviors continue to change, and every retailer needs an omnichannel strategy to keep up. By taking incremental steps, retailers can get their businesses ready to drive results today and build resilience for tomorrow. In this session, you'll hear directly from Signet Jewelers on how they've improved their digital experience for shoppers to drive impact online and in-store.

How COVID reshaped retail technology produced by AT&T Business

2:00pm2:30pm
Expo, Level 1, Expo Stage 2
Consumers triggered new, organic shopping requirements and accelerated others, once confined to home. Curbside, contactless, virtual sample and consult, and voice integration took off while buy online pick up in-store and other concierge services burgeoned.  Further, with essential/nonessential restrictions, labor shortages and supply chain constraints, retailers had to update operating, merchandising and transaction/fulfillment strategies. Consumers now expect a different retail experience. Join us as we share the technologies retailers need to continue attracting and delighting consumers with digital/personalized experiences, streamlined operations and virtual merchandise.
Michael Colaneri

Michael Colaneri

VP, AT&T Retail, Restaurant, Hospitality and Industry Solutions
AT&T Inc.

Petco’s IT transformation: Convenience and personalization for pet parents produced by Amazon Web Services

2:00pm2:30pm
Expo, Level 3, Expo Stage 5
Petco Health and Wellness Company helps pets lead full, rewarding lives by revolutionizing the way the industry thinks about pet well-being. In this session, hear how Petco’s IT organization is working with JBS and AWS to accelerate mobile application development to deliver personalized experiences. Join us as the team discusses the technical, organizational, and cultural changes that enabled them to rapidly deliver seamless multi-channel experiences.

Plan better | Waste less | Sell more produced by Relex

2:00pm2:30pm
Expo, Level 3, Expo Stage 3
Hear from an industry-leading retailer on how optimizing retail and supply chain technologies drove positive outcomes during the pandemic, and what they see on the horizon for continued business growth and transformation.

Session produced by Forter

Keynote Session

The future of luxury ecommerce: A conversation with Saks CEO Marc Metrick

2:00pm2:30pm
Javits North, Level 5, SAP Theatre
Beginning in March 2021, Saks CEO Marc Metrick and his team embarked on a new strategy to solidify Saks as the leading luxury ecommerce platform supported by an extraordinary network of 41 Saks Fifth Avenue stores. During this conversation, he will provide insights into how Saks has pivoted from being known as a traditional luxury retailer to becoming a rapidly growing ecommerce company, committed to delivering a seamless customer experience across all channels.
The FQ Equality Lounge

Making purpose purposeful: Using brand values to connect with consumers

2:00pm2:30pm
Special Events Hall, Level 1, FQ Equality Lounge
Today's consumers expect more from brands. Beyond simply offering high-quality products and services, they also expect brands to embody the values they value and make a positive difference in the world. In this discussion, we explore how brands can use their own organizational values to connect with consumers in a more impactful way. We also discuss the potential risks of cause-based modes of doing business, and how brands can mitigate this.
Gregg Meyer

Gregg Meyer

Counsel, Head of Sustainability and VP Corporate Social Responsibility
Steve Madden
2:30pm3:30pm
Keynote Session

NRF Curated Session

2:30pm3:30pm
Javits North, Level 5, SAP Theatre
More details on this session coming soon!
2:45pm3:15pm
Exhibitor Big Ideas

Customer-first commerce: The transformation to hybrid retail produced by BigCommerce

2:45pm3:15pm
Expo, Level 3, Expo Stage 4

 If the events of the last two years have taught us anything, it’s that businesses need a strong digital presence to meet rising customer expectations. Luxury fashion brand Natori began its digital transformation 14 years ago, expanding from wholesale to direct-to-consumer. Now, as consumer behaviors continue evolving, Natori is embracing a hybrid retail model with a customer-centric approach, from physical and online stores to digital marketplaces. Join BigCommerce and Ken Natori as they discuss the importance of staying agile and creating a unified omnichannel experience.  

From data to insight to decisions: Robots propel a better customer experience produced by Brain Corp

2:45pm3:15pm
Expo, Level 1, Expo Stage 1
What was once a novelty is now a necessity. As retailers face more and more challenges, one thing is clear: robots can help retailers know more about their environments, get more work done and see better margins. Our panel will discuss their automation journey and how new innovations in robotics can directly impact the customer experience and sales performance.
Chris Volan

Chris Volan

Sr. Mgr Strategic Accounts & Robotics Business
Tennant Company

How iFood card success has shaped the Brazilian market through technology and innovation produced by Givex

2:45pm3:15pm
Expo, Level 3, Expo Stage 3
In less than 2 years, iFood Card has had an incredible success, selling over R$ 1Bi in GMV (approx. 200 million USD). Starting as an online player and growing its brand presence through partners integrated with the Givex Hub and connected to +150K POS and +50 million users from digital wallets, the card has managed to build a unique positioning both online and offline, helping Ifood's ecosystem to grow through loyalty initiatives and segmented promotions.
Maria Costa

Maria Costa

Managing Director for Givex Latin America
Givex

Session produced by Just Walk Out technology by Amazon

Session produced by Linkfluence

3:30pm4:00pm
Keynote Session

NRF Curated Session

3:30pm4:00pm
Javits North, Level 5, SAP Theatre
More details on this session coming soon!
4:00pm11:00pm
Networking Event

NRF Retail Week | Tuesday, January 18

4:00pm11:00pm
Anchored by NRF 2022: Retail’s Big Show, NRF Retail Week encompasses dozens of dinners, receptions, workshops and other events being hosted by and for retail’s decision-makers and influencers. Make the most of your week in NYC and easily register for events at NRFRetailWeek.com.

Sponsored by: