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Expo Tours

See the next big things at Big Show

With over 800+ exhibitors convening at the world's largest retail conference and expo, you'll be sure to find products that best fit your business needs.

To help you navigate over 275,000 square feet of the EXPO floor, NRF, in partnership with CIM Tours, is providing four unique EXPO tour experiences – each curated two-hour tour will visit exhibitors recognized for delivering the latest in retail technology across multiple business disciplines.

Expo Tours are powered by:


Tour Topics

Artificial Intelligence

Artificial Intelligence is taking retail to a new level and changing the way we shop. Learn how retailers are using advanced AI with first-party data, real-time AI-based recommendations, AI-enabled decision platforms, customer driven AI insights and much more!

Digital Experience & Ecommerce

Creating digital experiences that matter to consumers drives results. As digital continues to permeate the retail landscape, today’s shoppers are demanding less payment friction and a quicker shopping experience. Learn how retail leaders are using digital in every aspect of the customer journey to drive results.

Customer Experience

Customer experience today is driving the success of brick & mortar. Retailers are using smart sales associate tools to enhance the shopping experience, reduce check-out friction, streamline internal communications, and collect real-time customer feedback. Cutting-edge smart signage, RFID and 5G are making the retail environment more responsive and interactive. Meet the companies enhancing the customer journey and winning in retail today.

Future & In-store Tech

See the newest technology trends and breakthrough products from the retailers driving the pace of change. Learn how AR/VR can engage shoppers, how technology is enhancing the shopping experience, and how click and collect reduces friction and satisfies customers. Attendees will visit companies focused on innovation and get a sneak peek at technology powering the future of retail today.

Tour Schedule

All tours will depart from the Expo Tour room location on Level 1.

Sunday, January 12, 2020

10:00am - 12:00pm
12:30 - 2:30pm
3:00 - 5:00pm

Monday, January 13, 2020

10:00am - 12:00pm
12:30 - 2:30pm
3:00 - 5:00pm

Tuesday, January 14, 2020

10:00am - 12:00pm

Each tour costs $150 and are for retailers only. Tours can be added during the registration process.

Register Today