Sunday, January 12
Featured Sessions
- Future Consumer 2022: Shopping methods, consumer behavior trends and changes ahead
- Eventizing shopping: Creating compelling experiences online and in-store
- Disruption: Rapid growth of CBD products impacting big box, digital, specialty and department stores
- From points to passports: Reimagining the loyalty program
- Grassroots mission: The journey to sustainability
- Humans are back: Why companies are putting a premium on the human element in the digital age
- Immersive... Reimagined...Revolutionary: The future of shopping beckons
- Living in an Amazon world: New rules!
- Redefining the customer experience through immersive technology
- Retail as a service: Using plug-and-play infrastructure to test and learn in the physical retail channel
- Store of the future: Rethinking physical retail's role and strategy
- Virtual Store Tour: Using technology to reinvent the purpose of the store
Exhibitor Big Ideas Sessions
- 5 Reasons you need a gateway for POS payments and 5 reasons you don’t
- AI/ML: Breaking through the hype to deliver strong business outcomes
- Breaking tradition: Disrupt your industry by adding e-commerce to your business model
- Driving better experiences with real-time, location-level data insights
- Gaining insights that drive revenue: How a CDP reveals customer truths
- Headless e-commerce - A best of breed strategy for global sales expansion
- How can AI-based video analytics improve the customer experience
- How to build and foster stronger consumer relationships through responsible and conscious retailing
- Hyper-personalization - Retail sustainability through digital clienteling
- Make your data work for you!
- Next Gen shoppers demand Next Gen payments
- Omnichannel agility: Maximizing customer service and profitability
- Reshaping the retail store experience at Dunn-Edwards
- Retail 2020: The year of transformation to recurring revenue and customer LTV
- Retail in the cloud: How new models are bringing stability to retail
- Space planning for today’s retail - How AI, cloud, and mobile are changing the game
- Tailor the in-store engagement using true 360 customer profile
- The future is retail intelligence: Driving loyalty at J. Crew, Boden and Kenneth Cole
- The future of digital retailing is now
- Trust in retail: Why sustainability, accountability and traceability are critical to brand belonging
- Turn customers into lifelong fans: Experience-driven commerce in action
- What’s next in retail: Meeting consumer expectations via connected commerce experiences
- YETI takes the mystery out of cross channel sales analysis using Tableau
Monday, January 13
Featured Sessions
- Circular business models: How a closed-loop supply chain can create new opportunities
- Experiences enabled by tech, inspired by engagement
- How voice and other AI-powered experiences are reshaping retail
- Stronger together: The power of cybersecurity industry collaboration
- Virtual Design Tour 2020: The year's best designed new stores of New York
Exhibitor Big Ideas Sessions
- A true data driven digital transformation that delivers superior customer experience
- AI/ML at work - Make retail seamless
- Creating meaningful experiences
- Current, correct and complete - Breaking boundaries in pricing
- Delighting customers with a thoughtful and responsible physical-digital strategy
- Demystifying AI
- Fashion 2020: Personal, sustainable, adaptable, global, profitable
- Gen Z and Millennials are here: How and where to engage them
- Harness the power of data with a digital platform
- How retailers are modernizing planning for the digital era
- How RFID is transforming the retail model
- How we built a high performing frontline
- How Zipline helps each Gap Inc. brand communicate with their associates
- Human centered digital transformation: How adidas is creating human-digital collaboration
- Innovate or die! Free up funds to drive customer experience and growth
- Leveraging prescriptive analytics to increase sales and margins
- Making store execution your superpower
- Navigating distribution fulfillment center software, and understanding the WMS, WCS, and WES
- Protecting the magic and transforming the rest
- Strategically leveraging dropship to expand inventory and increase revenue
- Technology: How retailers can stay alive and create exceptional customer experiences
- The returns opportunity; How returns optimization technologies benefit retailers and consumer experiences
- The winning formula for distributed order management in retail and beyond
- Transforming innovation trends into results with best-in-class analytics
- What makes a winner: Insights from the 2020 grocery retailer preference index
Tueday, January 14
Featured Sessions
- Delivering micro experiences for major in-store impact
- Delivering on personalization: Harnessing feedback and machine learning to meet and anticipate shoppers' needs
- Ethical enlightenment in retail -- it's all about the stakeholders
- Going the extra mile: Technological innovations in last-mile delivery
- Retail Innovation at “China Speed”: Alibaba and Allbirds explain
- The rise of the emotional economy: Honesty, empathy and integrity resonate with consumers
- Zalando and Nike - Teaming up to innovate digital platforms
Exhibitor Big Ideas Sessions
- 3 Top retailers share how customer data powers differentiated customer experiences
- A roadmap to ROI: The digital workplace for frontline workers
- AI: The challenges, benefits, and opportunities for retailers
- Connected commerce - the future of the roaring 20’s
- Cool robot, now what?
- Higher quality at a better price in food retail
- How microservices architecture will transform stores
- How retailers can develop a winning strategy to attract digital advertising dollars
- Personalization is driving digital food retailing
- Perspectives from retail, manufacturing, and investors on the changing retail landscape
- RFID in 2020: Unlock omnichannel and increase sales
- The final Big Ideas session... Theatro customers get the last word!
- The IoT X Factor. Maximizing customer and employee experiences
- The next wave of digital disruption in retail and hospitality