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Session Presentations

Sunday, January 12

Featured Sessions

Exhibitor Big Ideas Sessions

  • 5 Reasons you need a gateway for POS payments and 5 reasons you don’t
  • AI/ML: Breaking through the hype to deliver strong business outcomes
  • Breaking tradition: Disrupt your industry by adding e-commerce to your business model
  • Driving better experiences with real-time, location-level data insights
  • Enhancing the customer and employee experience by engaging and empowering your store associates
  • Gaining insights that drive revenue: How a CDP reveals customer truths
  • Going from hype to hyper-performance with AI demand forecasting
  • Headless e-commerce - A best of breed strategy for global sales expansion
  • How 3D Visualization can transform the customer experience and increase sales conversion
  • How can AI-based video analytics improve the customer experience
  • How retail organizations are now embedding AI in their DNA culture
  • How to build and foster stronger consumer relationships through responsible and conscious retailing
  • How Tractor Supply cultivates true omni channel wins
  • Hyper-personalization - Retail sustainability through digital clienteling
  • In store innovation, do I really want a robot?
  • Integrating facial identity and powerful loyalty technology to transform and deliver personalized customer experiences
  • Know the who behind the SKU
  • Learn how AI is transforming network operations for retailers
  • Make your data work for you!
  • Next Gen shoppers demand Next Gen payments
  • Omnichannel agility: Maximizing customer service and profitability
  • Reshaping the retail store experience at Dunn-Edwards
  • Retail 2020: The year of transformation to recurring revenue and customer LTV
  • Retail in the cloud: How new models are bringing stability to retail
  • Returns: Stop the waste; Capitalize on the recovery
  • Space planning for today’s retail - How AI, cloud, and mobile are changing the game
  • Tailor the in-store engagement using true 360 customer profile
  • The future is retail intelligence: Driving loyalty at J. Crew, Boden and Kenneth Cole
  • The future of digital retailing is now
  • Transforming the in-store experience: How Albertsons, Pinterest, and Vestcom inspire at shelf-edge
  • Trust in retail: Why sustainability, accountability and traceability are critical to brand belonging
  • Turn customers into lifelong fans: Experience-driven commerce in action
  • Unboxing the consumer experience: How to build meaningful connections with shoppers
  • What’s next in retail: Meeting consumer expectations via connected commerce experiences
  • YETI takes the mystery out of cross channel sales analysis using Tableau

Monday, January 13

Featured Sessions

Exhibitor Big Ideas Sessions

  • A true data driven digital transformation that delivers superior customer experience
  • AI/ML at work - Make retail seamless
  • Creating meaningful experiences
  • Current, correct and complete - Breaking boundaries in pricing
  • Delighting customers with a thoughtful and responsible physical-digital strategy
  • Demystifying AI
  • Determining the needs and requirements of a retail employee communications system
  • Digital wallets and traditional retail combine to create new payment opportunities
  • Explosive growth: Scaling your eCommerce supply chain overnight
  • Fashion 2020: Personal, sustainable, adaptable, global, profitable
  • Gen Z and Millennials are here: How and where to engage them
  • Gen Z and the experience economy: Experience Lifecycle Management (ELM) for growth
  • Harness the power of data with a digital platform
  • How can AI-based video analytics improve the customer experience
  • How retailers are modernizing planning for the digital era
  • How RFID is transforming the retail model
  • How SaaS based supply chain solutions enable customer centricity
  • How strong content marketing and headless commerce helped Burrow disrupt an industry
  • How we built a high performing frontline
  • How Zipline helps each Gap Inc. brand communicate with their associates
  • Human centered digital transformation: How adidas is creating human-digital collaboration
  • I hate to break it to you, your offers aren’t cutting it
  • Innovate or die! Free up funds to drive customer experience and growth
  • IT modernization: It’s no longer why, but how and how fast
  • Leveraging prescriptive analytics to increase sales and margins
  • Leveraging tech and focusing on your core
  • Making store execution your superpower
  • Marketing automation doesn’t exist
  • Merging the online and in-store experience in the moments that matter
  • Navigating distribution fulfillment center software, and understanding the WMS, WCS, and WES
  • Price, strategies and agility: Thriving in a multi-channel retail environment
  • Protecting the magic and transforming the rest
  • Re-imagining the shopping experience with immersive 3D and AR product media
  • Retail 2020: The dawn of sustainability
  • Strategically leveraging dropship to expand inventory and increase revenue
  • Technology: How retailers can stay alive and create exceptional customer experiences
  • The hidden key to a transformative in-store customer experience (is to think beyond the store)
  • The innovative spirit and demographics driving retail technology
  • The returns opportunity; How returns optimization technologies benefit retailers and consumer experiences
  • The winning formula for distributed order management in retail and beyond
  • Transforming innovation trends into results with best-in-class analytics
  • Transforming inventory precision through AI
  • Turn your frontline workers into competitive advantage
  • What makes a winner: Insights from the 2020 grocery retailer preference index
  • Why OMS+POS on a common data model is crucial for unified commerce

Tueday, January 14

Featured Sessions

Exhibitor Big Ideas Sessions

  • 3 Top retailers share how customer data powers differentiated customer experiences
  • A roadmap to ROI: The digital workplace for frontline workers
  • AI: The challenges, benefits, and opportunities for retailers
  • Breaking the mold: How Rag & Bone are engineering the new omni-experience
  • Busting the loyalty myth in retail
  • Connected commerce - the future of the roaring 20’s
  • Connecting digital consumers and stores with location intelligence
  • Converting customers into brand loyalists and evangelists
  • Cool robot, now what?
  • Demystifying AI
  • ESL digital tag 4.0: Challenges and solutions to scaled deployments across USA
  • High customer expectations. Changing fulfillment models. Massive amounts of data. Let’s get solving.
  • Higher quality at a better price in food retail
  • How GANNI put omnichannel at the core of its retail strategy
  • How microservices architecture will transform stores
  • How retailers can develop a winning strategy to attract digital advertising dollars
  • How top retailers use technology to improve the in-store experience
  • Improve shoppers’ experiences with data insights and technology solutions
  • Office Depot is turning business as usual, upside down
  • Panel discussion: Delivering seamless customer experiences with omnichannel
  • Personalization is driving digital food retailing
  • Perspectives from retail, manufacturing, and investors on the changing retail landscape
  • RFID in 2020: Unlock omnichannel and increase sales
  • Session produced by Lucidworks
  • The Fantastic Five: Remaining relevant in a digitally disruptive world
  • The final Big Ideas session... Theatro customers get the last word!
  • The IoT X Factor. Maximizing customer and employee experiences
  • The new era of retail digital transformation
  • The next wave of digital disruption in retail and hospitality
  • Web accessibility: Legal headache or growth opportunity?