Full Conference Pass

Saturday
January 14
6:00 pm7:30 pm
Marriott Marquis, Times Square
Let us treat you to drinks and hors d'oeuvres to welcome you to New York and NRF 2023! See old friends and colleagues and make new contacts across the industry.
Sunday
January 15
8:00 am8:30 am
Javits North, Level 5
Rise and shine, it’s coffee time. Grab a bite and fuel up for a big day of retail insights and innovation.
Sunday
January 15
8:00 am5:00 pm
Crystal Palace, Level 3
As the world’s largest retail trade association, NRF is uniquely positioned to empower the industry that powers our economy. Our curated resources, research, reports, content, networking opportunities and programs support our community of 16,000+ industry member companies.
Sunday
January 15
8:30 am8:45 am
SAP Theatre , Javits North, Level 5
Walmart U.S. President and CEO, and NRF Board Chairman, John Furner welcomes attendees and provides an overview of the current state of retail industry challenges and opportunities.
Sunday
January 15
10:00 am5:00 pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
Sunday
January 15
10:00 am4:00 pm
Special Events Hall, Level 1
New in 2023, the Consumer Product Showcase offers attendees the chance to see breakout products from suppliers, entrepreneurs, small businesses and brands. Taking place on Sunday and Monday during Retail's Big Show, the Showcase will provide a forum for small businesses to feature their consumer-facing products to leading retailers.
Sunday
January 15
10:00 am5:00 pm
Expo, Level 1 and 3
With 800 exhibitors, 100 sessions and multiple special installations, the NRF 2023 Expo is where the retail community goes to get breakthrough ideas.

Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today.
Sunday
January 15
10:00 am5:00 pm
River Pavilion, Level 4
Visit the NRF Innovation Lab where the most visionary retail technologies come to life through hands-on demonstrations. See the latest advances in AI | AR | VR | machine learning | facial recognition | robotics | data analytics | blockchain and more.
Sunday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 1

As fears of inflation grow and a recession looms, retailers are looking at ways to deepen their customer relationships – all with what they have today. 

In a fireside chat, Cover Genius will look at the success of AppleCare, the largest embedded warranty program globally, and measure it against the rest of the industry who are yet to implement similar protection for their customers. 

Sunday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 2
The current and future retail landscape is as crowded and competitive as ever. The brands that innovate and put a premium on the customer experience will rise above the rest. Brierley will host this compelling conversation with some of the top retail thinkers and marketers in the industry to explore the innovations that are engaging customers today, and which innovations retailers need to consider in the near future to gain a competitive edge and drive true lifetime customer loyalty.
Sunday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
Trigo is the only computer vision company in the world to retrofit existing real-size supermarkets into fully autonomous stores. During this mutual session between Trigo and Wakefern, we will discuss frictionless checkout, in-store shopper engagement and process automation. Additionally, this session will showcase Trigo’s modular approach to automation challenges and how Wakefern envisions the modernized supermarket.
Sunday
January 15
10:30 am11:00 am
Elastic Path Stage, Javits North, Level 4
The 2023 NYC virtual store tour features the year’s most beautiful, captivating and innovative store openings. This presentation from Accenture and the Retail Design Institute will guide us through the city’s not-to-be-missed new stores--sparking creativity and fresh ideas. Join us as we see the latest retail design trends, technology and innovation in fashion, home, food and more.
Sunday
January 15
10:30 am11:00 am
Twilio Stage, Javits North, Level 4
Physical stores will stay relevant and become more strategic for retail organizations if they are no longer managed as points of sale. Stores are the most effective tool to acquire and engage customers. They have also been transformed into logistics, service, and experience hubs. Retail organizations need to shift from a product & operations focus into truly customer-centric business models, that will demand new KPIs, and new ways to measure the contribution of the stores in attracting, retaining, and engaging more customers, increasing their lifetime value.
Sunday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
The modernization of ecommerce is happening quickly, and consumers expect a seamless brand experience across all channels. With advances in modular and composable technology, the right technology partners can help retailers deliver at speed and scale. In this session, learn how women’s apparel brand Chico’s quickly adapted to the increasing demand of their customers through collaborations via a composable commerce strategy.
Sunday
January 15
11:00 am11:30 am
Expo, Level 1, Expo Stage 1
How do retailers solve for the holy grail of shopping: motivating the 90% of in-store consumers to engage digitally and drive margin-rich revenue? By meeting the increased demand for personalized experiences that span digital and in-store touchpoints. Sean Turner, Swiftly Co-Founder and CTO will discuss how retailers can create meaningful digital connections with their customers that drive business outcomes.
Sunday
January 15
11:00 am11:30 am
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Sunday
January 15
11:00 am11:30 am
Expo, Level 1, Expo Stage 2

Learn how retail experts from Vince, Mejuri, and UNTUCKit manage their
company’s omnichannel journey, from rallying internal stakeholders,
managing the RFP process, dealing with internal conflict, securing of
budget, managing a project launch and beyond. Hear first hand from the
folks that lead the charge for digital transformation…and lived to tell about
it! Gain valuable insights that you can apply to any retail project.

All attendees with get a copy of “Executing The Ideal Omnichannel RFP"

Sunday
January 15
11:15 am11:45 am
Elastic Path Stage, Javits North, Level 4
Retailers are being pummeled by many disruptors–climate change, cost of living, crypto, Web3 and viral outbreaks which challenge existing business models in different ways. Varying circumstances can call for different responses, so where do you begin? Kate Ancketill, CEO of GDR, will contextualize what’s coming and assist in prioritizing assorted strategies, so businesses are able to adapt fluidly in response to various forms of disruption.
Sunday
January 15
11:15 am11:45 am
Twilio Stage, Javits North, Level 4
LEGO recently celebrated its 90th anniversary, an extraordinary achievement for a brand that remains firmly at the forefront of innovation. Martin Urrutia leads the Global Retail Experience & Innovation team out of the Headquarters in Denmark with the responsibility to develop, pilot and rollout new experiences and platforms that engage with shoppers and consumers across different touch points in retail.
Sunday
January 15
11:30 am1:30 pm
Take a break and grab lunch with your retail industry colleagues.

Choose from some of New York's most popular mobile culinary artisans.
Food trucks are located outside Level 2 on the Javits inner roadway facing 11th Ave.

Seating available in the Food Truck Alley Lounge on Level 2, sponsored by Glassbox.
Sunday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5
After looking at the market and not finding what they wanted, Carters’, the purveyor of children’s clothing with over 1,000 stores, has built and is deploying their own Point of Sale (POS) solution on AWS. The replacement of their existing solution is reducing checkout times and improving customer satisfaction scores. The solution also enables an improved omni-channel experience leveraging technologies like personalization and RFID. Hear how Carter’s approached the project and lessons learned for future.
Sunday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
Madison Reed is a digitally native premium hair color brand that successfully parlayed its online success into a growing retail empire. OnQ CEO Paul Chapuis will be joined by Madison Reed Founder + CEO Amy Errett as they explore the company’s approach to bringing technology in store, and how its new Matchmaker interactive displays played a pivotal role in Madison Reed’s retail expansion.
Sunday
January 15
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Today’s consumers expect a seamless, personalized shopping experience wherever they choose to engage. In order to meet these new buying preferences, retailers must successfully build their phygital presence and provide shoppers with a truly unified omnichannel experience. This means combining the best of the brick-and-mortar experience and with the efficiencies of digital to create a unified retail enterprise. Join Kyndryl CTO Kayla Broussard and WOW Concept Founder Dimas Gimeno as they explore the various leading-edge technologies driving all aspects of the phygital. 
Sunday
January 15
12:00 pm12:30 pm
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 2
Customer expectations in an increasingly digital-first retail environment, continue to grow. Customers expect fast shipping, and a large, relevant product assortment. How can retailers keep up? With advances in modular and composable technology, implementing Marketplace software can allow for expanded assortment, faster shipping timelines and reduced inventory risk. In this session, learn how wellness brand, The Honest Co, quickly adapted to meet their customer demand with fabric’s Marketplace platform.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 5
Neiman Marcus Group’s senior leadership team understands that remaining a leader in luxury retail requires innovation to maintain the personalized luxury experiences that their customers expect. In this session, Vijay Karthik, Senior VP and CTO at Neiman Marcus Group, discusses their retail journey to the cloud and their ongoing digital transformation. Vijay discusses changing the culture to a cloud-first mindset from a technology and people perspective, lessons they learned along the way, achievements so far, and the vision for the future.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 4
Join American Express, Firework, and industry experts for a robust discussion on how new software and technology can drive growth in consumer spending. The session will dive into how live commerce and shoppable videos have increased conversions for Retailers ranging in sizes, as well as deepened the connection that brands have directly with their consumers through their own websites.
Sunday
January 15
1:15 pm1:45 pm
UST Stage, Javits North, Level 4
Retailers are reinventing how they recruit, train, motivate, and empower staff as new retail models emerge and staff roles change from being purely transactional to becoming relationship builders and brand ambassadors. In this session we speak to Levi Strauss and Nordstrom about their approach to building and sustaining a dynamic frontline workforce. 
Sunday
January 15
1:15 pm1:45 pm
Twilio Stage, Javits North, Level 4
Early metaverse platforms are already transforming how people interact and share experiences, offering new ways and immersive virtual spaces for engagement. Brands are embracing these digital spaces as a way to build communities and connect. In this session speakers from Tommy Hilfiger & NARS join Roblox, to discuss how they are driving brand poisoning by investing in virtual stores, building ground-breaking immersive virtual experiences on the platform and co-creating with its community.
Sunday
January 15
1:15 pm1:45 pm
Elastic Path Stage, Javits North, Level 4
What is the future of physical stores in an omnichannel age? It’s not about growth for growth’s sake. The retailers who are adding stores to their portfolio are focused on enhanced services, smart partnerships, and delivering on what’s trending in the media zeitgeist. In-store experiences in 2023 need to be engaging, entertaining and community centric. We’ll chat with a few retailers who are making bold moves and winning shopper loyalty.  
Sunday
January 15
1:30 pm2:00 pm
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Sunday
January 15
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 5
Join CIOs from multi-million-dollar retail organizations for an interactive conversation as they discuss what it takes to thrive in the wellness/health & beauty space and how they continue to accelerate omnichannel transformation and expand customer-centric commerce. Learn what’s next on their roadmaps and business plans, hear their take on the state of the union for unified commerce and what they’re doing to improve the customer experience. Topics covered: successful omnichannel fulfillment strategies, customer experience improvements, technology roadmaps, inventory optimization and more.
Sunday
January 15
2:00 pm2:30 pm
UST Stage, Javits North, Level 4
Just when you think you know this complex demographic, they pivot - and so must you. Come along on a journey of research and relevance as a panel of experts explores Gen Z’s sentiments and discusses what drives their purchasing decisions. And, no discussion of Gen Z would be complete without delving into their take on the hot topics du jour - including the Metaverse, sustainability and luxury.
Sunday
January 15
2:00 pm2:30 pm
Twilio Stage, Javits North, Level 4
Over the past two years, grocery retailers have had to reassess and adapt nearly every facet of their operations. Changes to the grocery landscape will continue, shaped by both macroeconomic factors (such as supply chain challenges and inflation) and mercurial customer preferences. The emergence of new challenges will force grocery retailers to adapt their strategies and operations.
Sunday
January 15
3:00 pm3:30 pm
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Sunday
January 15
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1
When it comes to scaling a business, it’s all about extending how and where you sell. Whether you’re launching a new sub-brand, expanding internationally, leveraging new omnichannel platforms, or targeting a new audience, today’s shoppers demand an exciting and seamless online experience. Join BigCommerce CEO, Brent Bellm, as he discusses how to reach more people and drive more sales across multiple channels, geographies and markets — all while keeping your operations streamlined and your customer experience cohesive. 
Sunday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 5
Consumers increasingly demand a retail experience that is easy, differentiated, and frictionless. How can technology deliver while also driving business efficiencies for retailers? In this session, Jon Jenkins, Vice President of Just Walk Out technology by Amazon, discusses how smart solutions are delivering results for both the consumer and the retailer.
Sunday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Caleres, who operates Famous Footwear, Allen Edmonds and Naturalizer, tells their transformation story that led to a 24% increase in conversions. From an outdated technology stack with lots of manual processes and a lack of shopper insight, they re-invented their digital experience around the customer, all-while managing the complexities of physical store locations, large product catalogs and multiple branded sites. Hear about their deployment and how they’re creating frictionless, relevant and personalized experiences with Coveo AI.
Sunday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2

Struggling with poor product experiences, sluggish time-to-market rates, and siloed processes? Your future success relies on your ability to deliver world-class product experiences no matter where your customers find you, yet many retailers struggle to keep up due to legacy technology and monolithic approaches. 

Orchestrate, activate, and optimize your entire product story across all owned and unowned channels, fueling exceptional omnichannel product experiences with the agility and consistency you need to delight your customers with a Product Cloud.

Sunday
January 15
4:00 pm5:00 pm
Expo, Levels 1 and 3
Grab a snack and drink while strolling through the aisles to take in the latest cool retail tech.
Monday
January 16
8:00 am8:30 am
Javits North, Level 5
Rise and shine, it’s coffee time. Grab a bite and fuel up for a big day of retail insights and innovation.
Monday
January 16
8:00 am5:00 pm
Crystal Palace, Level 3
As the world’s largest retail trade association, NRF is uniquely positioned to empower the industry that powers our economy. Our curated resources, research, reports, content, networking opportunities and programs support our community of 16,000+ industry member companies.
Monday
January 16
9:00 am5:00 pm
River Pavilion, Level 4
Visit the NRF Innovation Lab where the most visionary retail technologies come to life through hands-on demonstrations. See the latest advances in AI | AR | VR | machine learning | facial recognition | robotics | data analytics | blockchain and more.
Monday
January 16
9:00 am5:00 pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
Monday
January 16
9:00 am5:00 pm
Expo, Level 1 and 3
With 800 exhibitors, 100 sessions and multiple special installations, the NRF 2023 Expo is where the retail community goes to get breakthrough ideas.

Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today.
Monday
January 16
9:15 am10:00 am
Expo, Level 3, Expo Stage 5
Cloud POS sounds great in principle, but is a lot more complicated to deliver, especially across a large store base across multiple countries. Join this panel of leading-edge retailers as they share their cloud POS journeys - why cloud POS is a priority, how far they’ve come, where they want to go next, and what kind of value they’re achieving along the way.
Monday
January 16
10:00 am4:00 pm
Special Events Hall, Level 1
New in 2023, the Consumer Product Showcase offers attendees the chance to see breakout products from suppliers, entrepreneurs, small businesses and brands. Taking place on Sunday and Monday during Retail's Big Show, the Showcase will provide a forum for small businesses to feature their consumer-facing products to leading retailers.
Monday
January 16
10:15 am11:15 am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
Monday
January 16
10:15 am10:45 am
Expo, Level 3, Expo Stage 3
How are the partnerships between business and technology leaders driving new and innovative customer experiences and transforming retail organizations?  Hear from CIOs of leading brands on how they are shaping growth plans and building strategic innovation agendas with their business stakeholders across Finance, Marketing, Merchandising and Supply Chain. 
Monday
January 16
10:30 am11:00 am
Elastic Path Stage, Javits North, Level 4
Newly released, Future Drivers 2025 is fresh research identifying six of the most important global driving forces that will shape the macroeconomic and business landscape in 2025. Join us as WGSN’s Andrea Bell provides key information and strategies that you can implement today to help secure your success in the near future.
Monday
January 16
10:30 am11:00 am
UST Stage, Javits North, Level 4
The luxury resale economy is booming; growth is reported to be 11X faster than traditional retail and many retailers are angling for a share of the pie. Still, exciting opportunities come with great responsibility. Sourcing can be clunky and authenticity is imperative. Choosing partners that know the ropes is critical to success. We’ll talk with the wizards behind the curtain of luxury resale and learn the ins and outs of building a successful marketplace.  
Monday
January 16
10:30 am11:00 am
Twilio Stage, Javits North, Level 4
Monday
January 16
10:30 am11:00 am
Elastic Path Stage, Javits North, Level 4
A leading authority on the Metaverse, Adipat shares how retail can benefit from  the emergence of the Metaverse and immersive strategy through cutting edge examples that are generating buzz, and the subsequent learnings you should embrace. Hear the importance of why retailers should take this seriously now, and what you can do today to pivot towards becoming metaverse-ready.
Monday
January 16
11:00 am11:30 am
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Monday
January 16
11:15 am11:45 am
UST Stage, Javits North, Level 4
Drones have been the outlier in retailers’ quest to solve last mile delivery. Bogged down by Federal regulations and the hurdle of shifting consumer behavior, they’ve been slow to get off the ground. Not anymore. An ever-increasing number of retailers are adding drones to their portfolio of last mile options and shoppers are on board. 
Monday
January 16
11:15 am11:45 am
Twilio Stage, Javits North, Level 4
Monday
January 16
11:15 am11:45 am
Elastic Path Stage, Javits North, Level 4
Sustainable retail requires sustainable suppliers, sustainable products and sustainable operations. Retailers and suppliers are collaborating on these initiatives through information sharing, packaging improvements and product innovation -- which in the end, provide better results for everyone, especially the consumer. Learn what kinds of collaborative initiatives generate the most impactful results, how they get started, the challenges encountered and the profitable solutions that result.
Monday
January 16
11:30 am1:30 pm
Take a break and grab lunch with your retail industry colleagues.

Choose from some of New York's most popular mobile culinary artisans.
Food trucks are located outside Level 2 on the Javits inner roadway facing 11th Ave.

Seating available in the Food Truck Alley Lounge on Level 2, sponsored by Glassbox.
Monday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5

Physical stores are now undeniably the hub for record-breaking omnichannel sales. Excellent operations and 360° in-store visibility are required to ensure maximum productivity, on-shelf availability and profitability. In fact, 70-90% of stock-outs are really caused by poor execution...NOT supply chain shortages. 

Join John Movista to learn how to streamline frontline operations with smarter retail execution and achieve 100% OSA in 2023. 

Monday
January 16
12:00 pm12:30 pm
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Monday
January 16
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 3
In a world of constant disruption, even very good is no longer good enough. To stay relevant brands must become, and stay, truly remarkable. This session will outline the key principles of making the remarkable mind shift and highlight real-world success stories from one of the world's most innovative retailers. 
Monday
January 16
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 5

As inflation rates remain elevated, retailers continue to feel the pressure of high costs and squeezed margins. And yet, many consumers feel retailers need to do more to bear the burden. Protecting your perception in today’s market does not have to come at the price of your profits. Leading retailers have balanced customer needs and financial drivers with a holistic approach to price increases driven by AI & analytics.

Come learn how you too can outprice inflation to protect, or rebuild, your price perception.

Monday
January 16
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 1
Retailers continue to face supply chain disruptions while managing consumer expectations for product availability, with no end in sight. To better anticipate demand and grow market share, retailers have no choice but to transform their forecasting and planning capabilities now. Learn how Walgreen’s is facing this challenge head on by leveraging AI with new and external data sets, from weather to local events to social media, to dramatically improve demand planning and forecast accuracy leading to greater inventory performance, profitability, employee productivity, and customer satisfaction.
Monday
January 16
1:15 pm1:45 pm
Elastic Path Stage, Javits North, Level 4

Retailers are deploying innovative new technologies at their distribution centers, warehouses, and throughout their physical supply chain, in order to improve fulfillment, create efficiencies, and be more agile in response to evolving consumer demands and business conditions. This session will highlight strategic technology investments that leading retailers are making in their supply chains, and provide relevant lessons learned from supply chain challenges over the past three years.

Monday
January 16
1:15 pm1:45 pm
UST Stage, Javits North, Level 4
What are the rules for survival in the quick serve restaurant arena? Here’s a hint: rules are overrated! Operators are rethinking everything from menus to media and from data analytics to who’s manning the deep fryer. Expect our panel of experts to provide plenty of new ideas to chew on … pun intended.
Monday
January 16
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 2

Data is nothing new for retailers in 2023. But environments continue to change and customer demands continue to rise. Just as technology and processes have had to rapidly adapt, so must our understanding of data. 

From the specifics about what and how data is collected, to how every insight can be used to generate the highest return and propel engagement. Our panel of industry and technology experts will give you a better understanding of how you can optimize data collection in order to maximize the effectiveness of data decisions. 

Monday
January 16
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 4
Associates are challenged with additional store responsibilities stemming from the growth of buy online/pick up in store (BOPIS), curbside pickup, ship to/from store, plus demand for sell, fulfill and return anywhere capabilities. Creating an ideal customer experience at any point in the store, while making it easy for store operations leaders to easily train associates and scale personalized experiences, is critical. Join this interactive discussion with Dallas Cowboys Merchandising to learn how they are enabling their associates to revolutionize the customer experience and store operations.
Monday
January 16
1:30 pm2:00 pm
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Monday
January 16
2:00 pm2:30 pm
Elastic Path Stage, Javits North, Level 4
Monday
January 16
2:00 pm2:30 pm
UST Stage, Javits North, Level 4
In 2022, the world has faced significant challenges that have continued to disrupt the retail industry. We have seen inflation, war, the pandemic, climate change, supply chain challenges, changing government policies, and even increased talk about deglobalization. In this presentation, Dr. Ira Kalish, Deloitte’s Chief Global Economist, will discuss these issues as he offers his view on continued evolution and what retailers can expect in 2023 and beyond.  
Monday
January 16
2:00 pm2:30 pm
Twilio Stage, Javits North, Level 4
More and more brands now recognise the value of going direct to consumer across borders rather than through marketplaces and other intermediaries. D2C not only cuts transaction and fulfilment costs, but enables brands to communicate directly with customers to deliver rich experiences and build relationships for long-term returns.
Monday
January 16
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 5

What’s the difference between an online marketplace that thrives and one that fails? 

When done right, marketplaces can free retailers from supply chain constraints, protect them from inventory imbalances, and profitably unlock new categories.  But achieving the scale needed to make real impact on the business isn’t simple. 

In this session, you’ll hear from retail leaders at the forefront of the marketplace economy, where they’ll share how they’ve navigated the organizational and technical challenges needed to build marketplace strategies that stand out.

Monday
January 16
2:45 pm3:00 pm
Special Events Hall, Level 1
Everyone loves a competition.

All retailers attending Retail's Big Show will receive a Showcase ticket at registration. This ticket will enable retail attendees to vote for their favorite product within the Showcase. The two (2) companies whose products get the most tickets (votes) will be awarded $15,000 or $10,000 (1st and 2nd place).
Monday
January 16
3:00 pm3:30 pm
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Monday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
Brands that have a strong direct-to-consumer strategy and enabling technology are now realizing clear competitive advantage. An agile omnichannel order management system coupled with a state-of-the-art warehouse management system is key to optimizing order orchestration, fulfillment and delivering the customer experience. Find out how Titan Brands accelerated its omnichannel transformation - improving both their customers’ experience and profitability. In this insightful session learn the keys to determining  optimal omnichannel strategies, technology and fulfillment partners.  
Monday
January 16
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Fnac Darty's online sales have exploded. In order to adapt to the influx of consumers on Black Friday and holiday season, Fnac Darty called on Kyndryl to reinforce and secure the existing front and back office IT infrastructure which allows Fnac Darty to absorb an unprecedented peak load (30% YtY growth). In addition, migrating part of the fnac.com web front-end application to an Azure environment, carried out in partnership with Microsoft will maximize  sales and optimize the customer experience to support all commercial operations.
Monday
January 16
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2
Employee turnover is barreling towards a 20% increase over pre-pandemic numbers and talent challenges persist. So how did one company transform its onboarding experience to center the associate, cultivate a culture of BYOD learning and help mitigate attrition? Senchal Murphy, Kroger’s Senior Director of Training and Onboarding, shares her company’s award-winning vision for rewriting the onboarding playbook across its 400K+ global workforce and how it allowed the grocery giant to deliver exceptional customer service while providing a sustainable, successful, inspirational model for the future.
Monday
January 16
4:00 pm5:00 pm
Expo, Levels 1 and 3
Grab a snack and drink while strolling through the aisles to take in the latest cool retail tech.
Tuesday
January 17
8:00 am8:30 am
Javits North, Level 5
Rise and shine, it’s coffee time. Grab a bite and fuel up for a big day of retail insights and innovation.
Tuesday
January 17
8:00 am4:00 pm
Crystal Palace, Level 3
As the world’s largest retail trade association, NRF is uniquely positioned to empower the industry that powers our economy. Our curated resources, research, reports, content, networking opportunities and programs support our community of 16,000+ industry member companies.
Tuesday
January 17
9:00 am4:00 pm
River Pavilion, Level 4
Visit the NRF Innovation Lab where the most visionary retail technologies come to life through hands-on demonstrations. See the latest advances in AI | AR | VR | machine learning | facial recognition | robotics | data analytics | blockchain and more.
Tuesday
January 17
9:00 am4:00 pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
Tuesday
January 17
9:00 am4:00 pm
Expo, Level 1 and 3
With 800 exhibitors, 100 sessions and multiple special installations, the NRF 2023 Expo is where the retail community goes to get breakthrough ideas.

Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today.
Tuesday
January 17
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
You can’t ignore it any longer. Returns are the last step in the customer journey, and if not handled correctly, may be the consumer’s last step with you. Instead of being a “cost of doing business,” returns can be an excellent opportunity to delight your customer. Learn how AI and machine learning can recognize low risk behaviors and recommend more lenient enforcement of policies, redirect consumers to stores to maximize inventory, or deliver targeted, personalized incentives to recover revenue.
Tuesday
January 17
9:45 am10:15 am
SAP Theatre , Javits North, Level 5
Many examples of industry-leading customer experiences were born from the luxury sector. In this Main Stage fireside chat, Neiman Marcus Group (NMG) CEO, Geoffroy van Raemdonck, discusses the company’s integrated luxury retail approach, curation assortment, and sales-assisted model driven by relationships. Learn how these strategies are leading NMG’s growth strategy of revolutionizing luxury experiences for its customers.
Tuesday
January 17
10:30 am11:00 am
Twilio Stage, Javits North, Level 4
Superbrands are able to depend on fiercely loyal customers, even when those customers have access to competing brands. Find out how to be the dominant player in your market through research, innovation and recognition to build long-term loyalty and trust. Authentic is the platform behind a portfolio of more than 50 iconic and world-renowned brands including Reebok, Spyder, Nautica, Juicy Couture, Eddie Bauer, Brooks Brothers, Judith Leiber, Elvis Presley, Shaquille O’Neal, David Beckham, Marilyn Monroe, Muhammad Ali and Sports Illustrated.
Tuesday
January 17
10:30 am11:00 am
Elastic Path Stage, Javits North, Level 4
Resale is ecologically beneficial, applies to many types of merchandise and is on-trend, but we are finding that the resale of goods online isn't as profitable as in store--think photo shoot, double ship and repackaging of items.
Tuesday
January 17
11:00 am11:30 am
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Tuesday
January 17
11:15 am11:45 am
UST Stage, Javits North, Level 4
Consumers are not just picky about food. They’re more discriminating about the store and the shopping experience. Retailers and brands are investing in food and beverage with an eye toward better serving shoppers’ needs on multiple levels - from expanded snack offerings to elevated private label brands that are anything but generic. And, all the while, they’re prioritizing fulfillment options and technology. Join this can’t-miss discussion on reinventing grocery.     
Tuesday
January 17
11:15 am11:45 am
Elastic Path Stage, Javits North, Level 4
Many retailers are collecting lightly used products from consumers, and selling them to new customers either in their own stores or on their website. These efforts can greatly reduce environmental impact, generate additional sales and attract new customers to the brand. Here you will learn various ways to accomplish this goal, different technology and approaches to help drive your efforts, expectations and outcomes to consider, and how to decide what's best for your business. 
Tuesday
January 17
11:15 am11:45 am
Twilio Stage, Javits North, Level 4
Tuesday
January 17
11:30 am1:30 pm
Take a break and grab lunch with your retail industry colleagues.

Choose from some of New York's most popular mobile culinary artisans.
Food trucks are located outside Level 2 on the Javits inner roadway facing 11th Ave.

Seating available in the Food Truck Alley Lounge on Level 2, sponsored by Glassbox.
Tuesday
January 17
11:30 am12:30 pm
Expo, Level 3, Expo Stage 3
In-store automation, store purposed fulfillment, frontline empowerment, and orchestrating the consumer digital experience all collide on unified technology.  Adding AI, data analytics, loss prevention, and the metaverse to the retail roadmap creates even further complexity.  Not to mention, creating a seamless, safe, and consumer-driven experience.
Tuesday
January 17
12:00 pm12:30 pm
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Tuesday
January 17
1:15 pm1:45 pm
Twilio Stage, Javits North, Level 4
Get a first look at the top consumer trends with the biggest implications for retailers and brands. In this session, retail expert Michelle Evans reveals the latest insights from Euromonitor’s annual global consumer trends report. She examines the behaviors and motivations that will drive shopping habits next year so you can meet new demands.
Tuesday
January 17
1:15 pm1:45 pm
Elastic Path Stage, Javits North, Level 4
 In a time when we are told to “go to where the consumer is”  retailers and brands are challenged to keep up with the consumer – they keep moving (and hiding!) These giants of Connecting with Consumers unequivocally know where they are and even know where they are going.
So what does that mean for brands and retailers? Well, it’s time to close the loop and connect the dots between industrie. Join us for a conversation focused on connecting to the consumer, the community the consumer demands, and where to find them today and in the future.
Tuesday
January 17
1:30 pm2:00 pm
The Food Service Technology Stage will present content focused on technology used in food and beverage with an emphasis on innovation, operations, and digital technology.
Tuesday
January 17
2:00 pm2:30 pm
Featured Stage 3
Retailers across multiple verticals are walking away from the long-standing tenet of free online returns in an effort to recoup losses from mounting logistical costs and ever- increasing fraud. We’ll talk with the experts about how they’re handling the problem, how they’re using data analytics to tackle returns fraud and how long it’s going to take before real progress can be realized.  
Tuesday
January 17
2:00 pm2:30 pm
UST Stage, Javits North, Level 4
Given the recent ‘macro upside down economy’ that has fundamentally shifted as well as the resetting from a pandemic, shoppers continue to show resilience while retailers are laser-focused on keeping shoppers’ loyalty. Join us to further understand how the retail landscape will unfold in 2023 and what to expect as the future of commerce evolves.
Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 2
Is your brand message getting in front of consumers where they’re actually making buying decisions? Come see how shelf-edge media is driving incremental sales lift for leading CPGs by connecting omnichannel messaging to the final point of decision. Learn how Vestcom and 84.51°’s expanded collaboration unlocks new opportunities for CPGs to extend their brand equity campaigns to the shelf, across Kroger stores through shelfAdz® media. Witness the meaningful results shelfAdz® campaigns are delivering with measurable return on ad spend powered by 84.51° Collaborative Cloud data.
Tuesday
January 17
3:30 pm4:00 pm
SAP Theatre , Javits North, Level 5
Retailers feel pressure to foster continuous innovation that helps keep pace with constantly evolving customer preferences. But retailers also need to balance innovation and associated technology deployments with running the core business and attending to current customer needs. Join President and GM of NCR Retail, David Wilkinson and select retail CEOs as they discuss how retailers are reimagining their “North Star” to guide decisions, and avoid the legacy technology trap.