Experience a breakthrough moment in the NRF Membership Lounge with exclusive members-only perks and activations. You can also connect directly with the NRF team to learn how the latest member benefits and programs can help you and your team succeed in 2023.
Members-only perks in the Lounge include:
As fears of inflation grow and a recession looms, retailers are looking at ways to deepen their customer relationships – all with what they have today.
In a fireside chat, Cover Genius will look at the success of AppleCare, the largest embedded warranty program globally, and measure it against the rest of the industry who are yet to implement similar protection for their customers.
In today’s competitive eCommerce environment, where maintaining customer trust is a top priority, you’ll be hard pressed to find a retailer that isn’t looking for ways to optimize the customer experience.
Brand and content creator collaborations can drive big results but authenticity must lie at the heart of the relationship. Finding the right partner with shared ideas, goals and expectations, but also able to meet key performance expectations is crucial. In this session we talk to Hollister and Forever 21 about their experiences of what makes a successful brand collaboration
Physical stores will stay relevant and become more strategic for retail organizations if they are no longer managed as points of sale. Stores are the most effective tool to acquire and engage customers. They have also been transformed into logistics, service, and experience hubs. Retail organizations need to shift from a product & operations focus into truly customer-centric business models that will demand new KPIs, and new ways to measure the contribution of the stores in attracting, retaining, and engaging more customers, increasing their lifetime value.
Help us shape the conversation - answer this poll!
The 2023 NYC virtual store tour features the year’s most beautiful, captivating and innovative store openings. This presentation from Accenture and the Retail Design Institute will guide us through the city’s not-to-be-missed new stores--sparking creativity and fresh ideas. Join us as we see the latest retail design trends, technology and innovation in fashion, home, food and more.
The first-of-its-kind Unified Commerce Benchmark Index for Specialty Retail evaluates more than 100 global brands on customer experience across 250+ cross-channel context, continuity, and convenience attributes.
This extensive benchmark uncovers what leading retailers are doing to pave the way forward for exceptional in-store and digital customer experiences. Walk away from this session with a vision of what it takes to deliver outstanding experience across the customer buying journey.
Learn how retail experts from Vince, Mejuri, and UNTUCKit manage their company’s omnichannel journey, from rallying internal stakeholders, managing the RFP process, dealing with internal conflict, securing of budget, to managing a project launch and beyond. Hear firsthand from the folks that lead the charge for digital transformation…and lived to tell about it! Gain valuable insights that you can apply to any retail project.
All attendees with get a copy of “Executing the Ideal Omnichannel RFP”
Take a break and grab lunch with your retail industry colleagues.
Food Truck Alley and Lounge
A selection of NYC's mobile culinary artisans | Level 2, inner roadway facing 11th Ave. (outside)
Seating in the Food Truck Alley Lounge | Level 2, South Concourse | Sponsored by: Glassbox
Fun concessions on the Expo
Rent-a-Christmas Lounge: Festive Sandwich Stop | Level 1, back of aisle 200
We’ve recently seen several seismic shifts; geo-political, economic, and movement restrictions, that push merchants through rapid phases of change, and those not ready, are left behind by the competition.
Retailers are reinventing how they recruit, train, motivate, and empower staff as new retail models emerge and staff roles change from being purely transactional to becoming relationship builders and brand ambassadors. In this session we speak to leading retailers about their approach to building and sustaining a dynamic frontline workforce.
The retail climate has seen a lot of ups and downs recently. Customer acquisition costs have increased dramatically, supply chain challenges have created inventory misalignments, and now inflation threatens retailers' margins. Many firms question whether traditional technology investment methods will pay off long-term.
Based on discussions with leading merchants, we have pinpointed critical financial and strategic decisions that retailers can make today to optimize their ROI and reduce technical debt, opening them up to future growth.
Discover how Lowe’s is shaping the future of home improvement retail with digital twins to give its retail associates superpowers to optimize operations and localize plans to better serve customer needs.
Additionally, Dell.com, #31 on the NRF Top 100 has embarked on a similar journey optimizing their supply chain and operations.
Join us for an exciting session, where both Lowe’s and Dell.com share their journeys including strategy, implementation, best practices, success, and lessons learned.
Nordstrom president and Chief Brand Officer Pete Nordstrom is taking his popular podcast, The Nordy Pod, on the road to record a special episode live in front of NRF 2023’s Main Stage audience. The Nordy Pod features enriching conversations with Nordstrom customers, employees and notable leaders in retail and fashion who have defined their industries.
The last few years have brought waves of unprecedented change, from explosive ecommerce growth to the proliferation of omnichannel commerce. As consumer behaviors have transformed and redefined the retail landscape at large, the wine and alcohol industry has seen a significant shift from distribution models to direct-to-consumer sales at a rate never before seen.
Join WineDirect VP of Product, Jim Secord, and BigCommerce CEO, Brent Bellm, as they discuss the ecommerce transformation of the wine industry and how to deliver the cutting-edge experiences shoppers expect.
The past few years have proven that change is the only constant in commerce. From supply chain challenges and increasing consumer expectations to privacy and advertising shifts, businesses need to transform to have staying power. In a fireside chat, Shopify President Harley Finkelstein and Mattel President/COO Richard Dickson will discuss how to break through current business pressures, innovate, and maintain staying power to meet consumer demands.
The dawning of Web3 brings many exciting possibilities for retailers to further engage with customers and drive scalable profit. But do new innovations such as the Metaverse, NFTs, Cryptocurrencies, AI (i.e., ChatGPT) and digital goods marketplaces new channels to growth and customer engagement or high-risk ventures with uncertain returns?
Struggling with poor product experiences, sluggish time-to-market rates, and siloed processes? Your future success relies on your ability to deliver world-class product experiences no matter where your customers find you, yet many retailers struggle to keep up due to legacy technology and monolithic approaches.
Orchestrate, activate, and optimize your entire product story across all owned and unowned channels, fueling exceptional omnichannel product experiences with the agility and consistency you need to delight your customers with a Product Cloud.
Experience a breakthrough moment in the NRF Membership Lounge with exclusive members-only perks and activations. You can also connect directly with the NRF team to learn how the latest member benefits and programs can help you and your team succeed in 2023.
Members-only perks in the Lounge include:
In the four years since Marvin Ellison joined Lowe’s as CEO, his visionary leadership has driven tremendous growth in sales, customer service and community investments. Ellison has ignited Lowe’s business transformation with a focus on building the company into a world-class omnichannel retailer and the employer of choice in retail, and his efforts are being noticed: The Fortune 50 company was named Most Admired Specialty Retailer each of the past two years.
Today’s customer is tech-savvy, connected, and expecting personalized service at every turn. For restaurants, investing in digital enhancements with an integrated approach to networking, IoT, Wi-fi, and cybersecurity will allow them to develop “digital DNA” - a holistic identity wrapped around technology, with customer experience at the core. Join us to hear from Chick-fil-A on how they’re bringing integrated digital experiences to every phase of their customer interactions - to lead the way as a restaurant of the future.
85% of consumers will not shop with a retailer again after having had a poor delivery experience. How do you make deliveries better? Your customers desire a personalized and seamless delivery and return experience. Your goal is to provide a cohesive experience from order to delivery by creating simplified, efficient and cost-effective deliveries that increases consumer satisfaction and brand loyalty.
Attend this panel to learn how HelloFresh & Tonal are ensuring that every delivery reaches its destination every time, on-time, accurately, efficiently, and sustainably.
A rapidly changing environment (digital, consumers’ habits, store formats, etc.) has made store location decisions far more difficult and mistakes related to them more costly than in the past.
Luxury fashion platform FARFETCH has been at the forefront of e-commerce connecting creators, curators and consumers globally. Today FARFETCH connects consumers in more than 190 countries with 1,400-plus luxury sellers. In this session, Kelly Kowal, Chief Platform Officer at FARFETCH, will be joined by brand partner Harrods, to discuss the challenges and lessons learned in building a successful international business model and how to keep up with the demands of today’s customer through innovation and personalization.
Help shape the conversation - answer this poll!
From the rise of the polycrisis era to decentralized social media, Future Drivers 2025 is fresh research identifying five of the most important global driving forces that will shape the macroeconomic and business landscape in 2025. Join us as WGSN’s Andrea Bell provides key information and strategies that you can implement today to help secure your success in the near future.
Take a break and grab lunch with your retail industry colleagues.
Food Truck Alley and Lounge
A selection of NYC's mobile culinary artisans | Level 2, inner roadway facing 11th Ave. (outside)
Seating in the Food Truck Alley Lounge | Level 2, South Concourse | Sponsored by: Glassbox
Fun concessions on the Expo
Rent-a-Christmas Lounge: Festive Sandwich Stop | Level 1, back of aisle 200
Physical stores are now undeniably the hub for record-breaking omnichannel sales. Excellent operations and 360° in-store visibility are required to ensure maximum productivity, on-shelf availability and profitability. In fact, 70-90% of stock-outs are really caused by poor execution...NOT supply chain shortages.
Join Movista to learn how to streamline frontline operations with smarter retail execution and achieve 100% OSA in 2023.
WorkJam invites you to join them for the unveiling of a global research study commissioned by WorkJam and conducted by Forrester Consulting that explores how ready we are as an industry to overcome the rejection we face from the frontline.
Guest speaker Dr. James McQuivey, VP, Research Director at Forrester will share insights and trends on building a silo-less EX (employee experience) for your frontline by unlocking scheduling, training/learning, task management and employee communications together. Retailers who do this will win. Join our session to see if you are ready.
Discover Loblaws’ journey to transform their pricing across thousands of stores amidst a rapidly changing retail environment.
Built on a Google foundation, Revionics’ latest technology innovations empower Loblaws to make faster, smarter pricing decisions that better meet customer expectations and produce high-impact results.
Join Loblaws and Revionics for an engaging fireside chat on the new era of pricing and a look at how Revionics’ new platform delivers the power of AI with the speed, scale and automation retailers need in a dynamic, omnichannel world.
Data is nothing new for retailers in 2023. But environments continue to change and customer demands continue to rise. Just as technology and processes have had to rapidly adapt, so must our understanding of data.
From the specifics about what and how data is collected, to how every insight can be used to generate the highest return and propel engagement. Our panel of industry and technology experts will give you a better understanding of how you can optimize data collection in order to maximize the effectiveness of data decisions.
What’s the difference between a successful online marketplace and one that fails? When done right, marketplaces protect retailers from inventory imbalances, profitably unlock new categories, and grow share of wallet. But achieving the scale needed to make real business impact can be a complex challenge.
In this session, Macy’s CDO Matt Baer will reveal the marketplace strategies that are helping Macy’s thrive in the current retail environment. Amanda Zuckerman joins the session to share how Dormify uses marketplaces to boost its eCommerce growth.
How Ulta Beauty and Belk are making more commerce connections.
Adding small improvements onto legacy ecommerce platforms is not a sustainable way to make a big impact. By adopting a composable commerce mindset, Belk and Ulta recognized immediate, astounding and game-changing results. They’re now able to make more connections while cutting costs. Attend this session to gain insight into the dangers of remaining on the outdated side of the Commerce Technology Chasm and how you can apply the strategy to your own organization.
Experience a breakthrough moment in the NRF Membership Lounge with exclusive members-only perks and activations. You can also connect directly with the NRF team to learn how the latest member benefits and programs can help you and your team succeed in 2023.
Members-only perks in the Lounge include:
Get a deeper dive on the markets, economic trends, and investor sentiment with Charles Schwab Chief Investment Strategist Liz Ann Sonders.
Join this lively interview with multibillion dollar pharmacy retailer, Chemist Warehouse the leading on-line pharmacy in Australia with over 500 stores.
Chemist Warehouse needed a strategy to drive real growth and drastically expand product range without assuming typical inventory risks. The answer was the deployment of an expansive online marketplace strategy and technology.
What does a world-class store experience look like today? Almost 3/4 of retail sales still happen in stores but their role has changed drastically.
This panel discussion will explore the role of the store, what separates the best stores from the rest, and the steps required to build a modern store experience. You’ll hear firsthand from Tulip’s CEO Ali Asaria and key retail executives about how they are building outstanding experience for customers and associates.
In today’s world, consumer choice and personalization have never been more critical. Customers expect to interact with brands when, where, and however they want. And, as new digital touchpoints emerge – mobile ordering, contactless payment, food sensors – brands must look for technologies that drive best-in-class experiences and efficiencies for both customers and employees. Hear from Starbucks SVP of Partner and Customer Solutions, as well as Comcast Business experts on how Starbucks uses IoT, connectivity, and security solutions to fuel the Starbucks ‘third place.’
Order fulfillment orchestration is essential to achieving delighted customers and enhancing the bottom line.
In this insightful presentation, we'll explore the latest trends in Order Management Software from a brand new study by the analysts at IHL Group. We'll also detail the five fundamental ways OMS/DOM creates value for omnichannel retailers, direct to consumer brand companies, and B2B business models, with a case study of how one omnichannel merchant is driving value from sophisticated DOM capabilities.
Not to be missed by companies interested in OMS/DOM solutions.
Take a break and grab lunch with your retail industry colleagues.
Food Truck Alley and Lounge
A selection of NYC's mobile culinary artisans | Level 2, inner roadway facing 11th Ave. (outside)
Seating in the Food Truck Alley Lounge | Level 2, South Concourse | Sponsored by: Glassbox
Fun concessions on the Expo
Rent-a-Christmas Lounge: Festive Sandwich Stop | Level 1, back of aisle 200
With a lens on the future, retailers are reimagining stores for the digital age—using technology to create new experiences from product discovery to checkout. But just what will this new shopping experience look like?
Discover how the shopping experience is reimagined.
Join AWM, Deloitte, Intel and Dell on how Retail organizations are adopting, leveraging, and building autonomous environments into their future plans.
In a time when we are told to “go to where the consumer is” retailers and brands are challenged to keep up with the consumer – they keep moving (and hiding!). These giants of Connecting with Consumers unequivocally know where they are and even know where they are going, including Web 3.0. So what does that mean for brands and retailers? Well, it’s time to close the loop and connect the dots between industries and explore communities and experiences.
Help us shape the conversation - answer this poll!
Get a first look at the top consumer trends with the biggest implications for retailers and brands. In this session, retail expert Michelle Evans reveals the latest insights from Euromonitor’s annual global consumer trends report. She examines the behaviors and motivations that will drive shopping habits next year so you can meet new demands.
In this session, YOOBIC will chat with Chris Kaighn and Sarah Brown of francesca’s to discuss strategies for using technology to humanize and connect their teams. This has helped them turn around the business, enable their store teams to be successful, and is creating an employee-brand connection. “Investing in frontline teams is the key to delivering amazing experiences, and that starts with giving employees the resources they need to work smarter, share their ideas, and win over the hearts of our valued customers,” stated Chris.
Retail is a fast-moving, trend-powered industry that relies heavily on making smart predictions to drive the business. AI/ML can improve the accuracy of these types of predictions by incorporating a wider range of signals & finding patterns that often humans can’t. But successfully adopting AI can be quite challenging for a number of reasons. Join us to discuss the top 5 ways retailers around the globe are embracing AI to improve experiences for their employees, associates and their shoppers.
Retail is hard. AI is here.
