Full Conference Pass

Saturday
January 15
9:00 am6:00 pm
Anchored by NRF 2022: Retail’s Big Show, NRF Retail Week encompasses dozens of dinners, receptions, workshops and other events being hosted by and for retail’s decision-makers and influencers.
Saturday
January 15
10:00 am12:00 pm
Meet at designated location

Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Guided retail store tours provide curated, guided walking tours of cutting-edge spaces by global retail leaders. See firsthand how these retailers are using their understanding of changing behaviors and technology to enhance the customer experience.

Saturday
January 15
2:00 pm4:00 pm
Meet at designated location

Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Guided retail store tours provide curated, guided walking tours of cutting-edge spaces by global retail leaders. See firsthand how these retailers are using their understanding of changing behaviors and technology to enhance the customer experience.

Saturday
January 15
6:00 pm7:30 pm
Marriott Marquis, Westside Ballroom, 5th Floor
Celebrate the start of Retail's Big Show with our Opening Party.
Saturday
January 15
6:00 pm10:00 pm
Gotham Hall, 1356 Broadway

Separate ticket required. Purchase tickets here.

The Vendors in Partnership (VIP) Awards are an industry celebration of the partnership between retailers and the solution providers that power the retail ecosystem. Join us for an exciting evening of celebration and dinner at Gotham Hall, recognizing the solutions and companies making meaningful change to create better partnerships.

Produced by Vicki Cantrell, Co-Founder, Vendors in Partnership

Sunday
January 16
8:00 am8:30 am
Javits North, Level 5
Start the day off with complimentary donuts and coffee.
Sunday
January 16
8:45 am9:15 am
Javits North, Level 5, SAP Theatre
Under Brian Cornell’s leadership, Target is creating spectacular growth. Cornell’s vision includes a strategy with stores at the center of Target’s omnichannel platform and same-day digital fulfillment leadership. He also led outsized investments in team member pay, benefits and wellbeing, a curated assortment and more. Now, Cornell and his team are stepping up to even bigger challenges. In this fireside chat with NRF President and CEO Matt Shay, hear directly from Cornell, this year’s recipient of the NRF Foundation’s Visionary award, on how Target is leveraging its size, scale and resources to drive continued growth and achieve significant societal and sustainability ambitions in service to all.
Sunday
January 16
9:15 am9:45 am
Javits North, Level 5, SAP Theatre
Many digital-first companies focus solely on growth, believing it will automatically lead to profitability -- especially in e-commerce. Yet growth is only as good as the loyalty and trust you earn with your customers. Pet e-commerce leader, Chewy, is a premier example of how to drive massive growth -- with expected revenues this year of approximately $9 billion, nearly tripling in 3 years’ time – without losing sight of its North Star: an unmatched commitment to customers. Hear how Chewy CEO, Sumit Singh scaled the beloved pet retailer from a boutique startup to a world-class institution by doubling down on its mission to be the most trusted, convenient destination for pet parents and partners everywhere. A 2022 honoree of NRF's People Changing Retail's Future, Sumit has led Chewy's successful journey as CEO since March 2018 by rapidly innovating across the pet industry, from Food & Accessories, to Pet Healthcare and Services, now reaching both B2C and B2B customers.
Sunday
January 16
9:45 am10:15 am
Javits North, Level 5, SAP Theatre
Diversity, equity and inclusion efforts are moving organizations to reevaluate the makeup of their workforce and better represent the communities they serve. This high-powered panel discussion, featuring CEO Action for Diversity and Inclusion signatories, will explore today’s talent landscape and how the pandemic-era and hybrid work models are impacting human capital strategies. The panel of executive leadership committed to action will unpack the imperative to recruit, advance, and retain diverse professionals as we work together to foster more inclusive workplace cultures while continuing to drive meaningful progress around DEI.
Sunday
January 16
10:00 am5:00 pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

Sunday
January 16
10:00 am5:00 pm
Expo, Level 1, Booths 1-65
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.
Sunday
January 16
10:00 am5:00 pm
Expo, Level 3, Booth 4602

The world’s largest community for retailers
For over a century, NRF has been a voice for every retailer and every retail job, educating, inspiring and communicating the powerful impact retail has on local communities and global economies. With 16,000+ member companies spanning the diverse retail industry, NRF membership provides value for every type of industry company while offering unique benefits for all employees.

Ready to be part of something big?
Start the conversation. Connect with our Membership team now or visit the Membership Lounge located in the Expo, Level 3, Booth 4602, during NRF 2022.

Sunday
January 16
10:00 am5:00 pm
Expo, Level 1, Booths 66-115
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail.
Sunday
January 16
10:00 am4:30 pm
Special Events Hall, Level 1
The FQ Equality Lounge is powered by the Female Quotient, an organization that creates experiential pop-ups at global conferences, corporations and college campuses where people of all races, genders and backgrounds can unite to activate change together.

Sponsored by:

Sunday
January 16
10:15 am10:45 am

In this fireside chat, Kyndryl and Microsoft will discuss the challenging employee landscape in retail and how investing in AI and automation can help. With the shortage of talent and the difficulty in hiring and retaining retail, supply chain, and IT workforces, it is increasingly important to empower employees with the right tools and capabilities. Meeting and exceeding the dynamic and growing operative responsibilities requires investments in data-driven experiences, collaboration, and app modernization.  

Session available post-show only; Exhibitor Big Ideas Replay

Sunday
January 16
10:30 am11:00 am
Javits North, Level 4, Room 406, Riskified Stage

It is estimated that the Chinese should account for 50% of worldwide luxury purchases by 2025. Luxury brands are seizing the opportunity to tap into this market. In this session, Hilary Milnes from Vogue Business will talk with Rodrigo Bazan, CEO of pioneering fashion brand Thom Browne and Christina Fontana of Alibaba, sharing insight into how they are partnering to design unforgettable and elevated luxury shopping experiences.

Sunday
January 16
10:30 am11:00 am
Javits North, Level 4, Room 404, StarWind Stage

Join this educational discussion from retail sustainability experts as they reveal the most effective ways to achieve sustainability goals. Hear how companies have launched successful initiatives as they share ah-ha moments, what worked and what didn't, who should be at the table for these discussions and how to best work with vendors. The lessons these experts are generously sharing will save you time and money, while demonstrating to customers that your organization cares about climate change and related environmental issues.

Sunday
January 16
10:30 am11:00 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

The global supply chain has been disrupted from end-to-end. Demand for consumer goods and materials has outpaced the available supply of everything (equipment, labor, space, etc.) needed to produce and transport these goods through the system. Join Ryan Petersen, founder and CEO of global logistics platform Flexport,  and NRF’s VP of Supply Chain Jon Gold for a candid discussion of supply chain solutions to solve the current crisis and build more resiliency into the system to help prevent the next one. Expect practical advice and forward-looking ideas as Ryan and Jon address the supply chain's most burning question: what's next?

Sunday
January 16
10:30 am11:00 am
Special Events Hall, Level 1, The FQ Equality Lounge

Traditionally feminine qualities have long been undervalued in the workplace — but those are the traits the workforce seeks in today's leadership. In fact, 72% of people believe we need a new definition of “leader” in today’s world, according to a recent study conducted by The Female Quotient and Deloitte. In this discussion, we explore why feminine strengths are taking center stage in today's business world.

In partnership with:

Sunday
January 16
11:00 am11:30 am
Expo, Level 3, Expo Stage 3
Mobile tech is everywhere. Your company is now using scanners, tablets, printers, kiosks, RFID readers, etc which are supposed to make things faster, easier, and more profitable. Often they do, but they also result in day-to-day headaches for the IT and support teams. Come hear from our VP of Product Strategy, Shash Anand. Find out what retailers have told us ranks at the top of their list of frustrations and see if you can relate. More importantly, find out what you can do about it.
Sunday
January 16
11:00 am11:30 am
Expo, Level 1, Expo Stage 1

Missed this Big Ideas session?  Watch the Replay 

Do you only think of points and coupons when you hear the words loyalty program? If so, you’re missing out on a whole world of opportunities that live past the check-out counter. These retailers are in the know. 

Join Brierley, the loyalty experts, in conversation with Bal Harbour Shops, Thriftbooks, and European Wax Center as they discuss how they have leveraged cutting-edge strategies that dramatically improved their companies' customer loyalty and their bottom line.

Sunday
January 16
11:00 am11:30 am

Join this interactive session to hear from leading retail executives and industry thought leaders as they share how they’re innovating and future-proofing their businesses with Microsoft Cloud for Retail. Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft, and our global partner community are co-developing digital solutions that are helping define the future of the global retail industry. 

Session available post-show only; Exhibitor Big Ideas Replay

Sunday
January 16
11:00 am11:20 am
Expo, Level 1, Oracle Food Service Tech Stage

View presentation slides here.

The food and beverage industry has seen tremendous change over the past two years. From reinventing old ideas to finding new sources of innovation and everything in between, the industry has seen it all when it comes to technology usage and adoption. In this session, our speakers will discuss the primary focus areas in food and beverage technology, including the ways to effectively incorporate technology into your business.

Food Service Technology Pavilion developed in partnership with:

Sunday
January 16
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
Missed this Exhibitor Big Ideas session?  Watch the Replay
 
As consumers become increasingly digital savvy, retailers and brands have in turn accelerated their digital migration. This migration requires a rethink of data strategy--from how to generate more first-party data to unifying data across all channels in real time, to tools and measurements needed to demonstrate ROI.
In this panel discussion, experts from Anheuser-Busch InBev, Clorox and Treasure Data will share perspectives on:
First-party data, data enrichment, and the impact of losing third-party cookies
Engage consumers beyond products and transactions
Approaches to privacy compliance
Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 409, Twilio Stage

It is time we rethink the ways in which corporations build a startup acquisition pipeline. The pain points in current models have left corporations unable to source optimally due to internal constraints and leave startups pinched due to unrealistic contractual terms. In this session we break apart the old model and offer a new perspective for corporations to think about and approach innovation in a way that is a win-win.

Session in collaboration with:

Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 406, Riskified Stage

Victoria’s Secretshows how controlling their own data has enabled them to better understand and serve customers globally. In this session Brendan Witcher, Principal Analyst at Forrester talks to Ish Patel, Chief Digital Officer, Victoria's Secret and Patrick Bousquet-Chavanne, CEO Americas, esw, about the imperatives driving brands to take a DTC global approach.
The session will explore how to break through the complexity of delivering great, consistent customer experiences internationally, from demand generation to customer retention, and every step between – merchandising, localization, checkout, payments, delivery and returns, to ensure that the beautiful brand promise made up front is delivered efficiently and authentically, regardless of where the shopper is located around the world.

Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

Customers return more than $1 trillion in merchandise annually. …And then what happens?  Join us as the experts explore returns management across the spectrum, including the challenges of handling product that is pushed back through the supply chain and how reverse logistics is emerging as the cornerstone of the circular economy.

Sunday
January 16
11:15 am11:45 am
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

GDR Creative Intelligence CEO, Kate Ancketill will deliver inspirational insights from the world’s most resilient retailers. Analyzing the common factors behind these successful business models, Kate will share GDR's predictions of where we’re headed over the coming years.

Sunday
January 16
11:30 am1:30 pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Sponsored by: Glassbox
Location: South Concourse, Level 2

Sunday
January 16
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Every year, more and more brands are reaping the benefit of speed, flexibility, and modern customer experiences by moving to a headless e-commerce architecture. In this session, fabric EVP of Platform Solutions and Customer Success, Prakash Muppirala, will provide a detailed overview of what headless e-commerce is, how a headless architecture can supercharge your business, and how to get started building a headless e-commerce solution today.
Sunday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3

Missed this Big Ideas Session? Watch the Replay 

Grocery retailers are gaining a competitive advantage by providing consumers with digital services that make it easier and more enjoyable to shop. In this session, Jan Madsen, CEO of digital loyalty provider, Lobyco and former EVP with COOP, a major European grocery retailer, will share how leading retailers are transforming their customer loyalty programs and shopping experiences with digital services. Discover how retailers are using master data management to fuel engaging experiences like CO2 tracking, gamified loyalty, digital payments, shopping lists, subscription-based plans and more.

Sunday
January 16
12:00 pm12:30 pm
Javits North, Level 4, Room 409, Twilio Stage
With less than 2% of all monies raised by founders in 2021 going to Black and Brown founders, the road to an inclusive, diverse and equitable startup community seems long, but does it have to be? From fundraising, to corporate introductions, to term sheets, and everything in between, we take a look at new approaches to sourcing, funding and acquisitions to level out the playing field—from experts who know these worlds best—a VC and a founder. 

Session in collaboration with:

Sunday
January 16
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage

Please note: Members of the media may take notes but may not record audio or video in this session.

Shopper preferences are constantly evolving - from expectations around shopping and fulfillment to personalization and DE&I initiatives. Join Kantar's Rachel Dalton and The Walt Disney Company's Stephanie Young as they explore the opportunities to better engage shoppers and drive loyalty globally through elevated experiences, story-driven moments and new platforms and ecosystems.

Sunday
January 16
12:00 pm12:30 pm
Special Events Hall, Level 1, The FQ Equality Lounge

How can we tap into the diverse talent pool that already exists in retail? While companies understand the benefits of having a diverse workforce, many aren’t sure how to make it happen. In this conversation, we discuss how companies can use the diverse talent pool in retail to their advantage and what role recruiting and training plays into this.

In partnership with:

Sunday
January 16
12:00 pm12:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
Omnichannel fulfillment, last-mile delivery and supply chain visibility are top-of-mind challenges for retailers searching for new ways to build and maintain brand loyalty. Join FarEye and Tonal as they discuss tech-driven solutions to today’s challenges of delivering big & bulky retail goods in a market that is increasingly moving online.
Sunday
January 16
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 1
We all know that happy employees = happy customers, yet oftentimes the employee experience is overlooked when brands create their customer experience strategies. Employee engagement is critical to customer satisfaction, and employee feedback is critical to engagement -- it's as simple as that. Join Jodi Searl, Medallia’s VP of Industry Solutions, Diane O'Hara, Senior Vice President of Customer Advocacy & Insights at CVS Health, and Jenny Wolski, SVP Omnichannel Experience at Petco for a look at how these leading retailers are linking their CX and EX programs to create customer advocates and meaningful brand experiences.
Sunday
January 16
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 3

Missed this Big Ideas Session? Watch the Replay 

Now more than ever, customers expect you to meet them where they are, whether at home, on mobile or in store. Digitally native brands like Madison Reed set a new standard of how to successfully bridge the omnichannel gap. Madison Reed CEO Amy Errett joins OnQ CEO Paul Chapuis to give insight into the company’s approach to bring technology in store, and how its new digital Matchmaker displays play a pivotal role in Madison Reed’s retail expansion.

Sunday
January 16
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 2

Missed this Big Ideas Session? Watch the Replay 

How should forecasting, replenishment, allocation across omni-stores and darkstores should be restructured to fulfill omni-customer demand most profitably? In two success stories, we describe the transformative journey of a grocery retailer with 2200 stores and a footwear retailer with 600 stores, and how Invent Analytics AI-based  systems improved their supply chain planning and execution to achieve significant improvements in inventory turnover, availability and fulfillment costs at the same time. 

Sunday
January 16
1:00 pm1:20 pm
Expo, Level 1, Oracle Food Service Tech Stage

The slidedeck presentation is now available on slideshare. View now.

The recent online ordering boom gave foodservice operators an opportunity to bring new technology to their business and allowed these brands to reach their guests in new ways. Loyalty programs became a vital part of the brand-to-guest communication and offered a way for these guests to become more loyal customers. New methods of food delivery and pickup have also added to the considerations, alternatives and opportunities. Join our speaker in discussing how online ordering and loyalty programs not only increase sales and consumer engagement, but how they can bolster your business in ways you may never have expected.

Food Service Technology Pavilion developed in partnership with:

Sunday
January 16
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 5
Data is only powerful when everyone across your organization can explore it easily and find the insights they need quickly. However, unlocking this power is far more difficult than just addressing technology. You must devise a comprehensive strategy that instills lasting people and process changes too. In this session, Patrick Duroseau, VP of Enterprise Data Management at Under Armour, will walk through UA’s on-going data and analytics transformation and how Tableau is supporting UA to quickly foster a thriving, enterprise-wide, self-service data culture.
Sunday
January 16
2:00 pm2:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
Supply chain disruption and port congestion was all over the news in 2021. At the center of it all are America’s ports who have been managing more cargo than ever before. Hear from the Port of New York and New Jersey about how they are weathering the increased cargo volumes while managing other key priorities such as sustainability.
Sunday
January 16
2:00 pm2:30 pm
Javits North, Level 4, Room 409, Twilio Stage

The food industry has been experiencing a dramatic transformation. Communities are not just relying on supermarkets to secure their food. Today, innovators are reinventing how shoppers purchase and secure fresh groceries and ready-made meals through new distribution channels and direct-to-consumer models. In this session two startups at the forefront of this transformation explore these topics and other cutting edge technologies set to dominate the industry in the years to come.

Sunday
January 16
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 1
As retail continues to rapidly evolve, learn how Target has organized its data assets into an analytics platform that helps optimize supply chain, stores, and digital operations. In this session, Target’s Vice President of Data Sciences Brad Thompson will discuss how the retailer’s use of data sciences and algorithmic decisioning at scale, powered by Dell Technologies and NVIDIA, helps bring to life its stores-as-hubs strategy.  
Sunday
January 16
2:00 pm2:30 pm
Special Events Hall, Level 1, The FQ Equality Lounge

While more women are working their way into the C-suite, their career woes are far from solved in 2021. How can we ensure women in the workplace are set up for career growth from the very beginning? Join us for a conversation as we discuss why investing and supporting your team, particularly women, is not only good for your organization, but the business world as a whole.

In partnership with:

Sunday
January 16
2:00 pm2:30 pm
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

New York City hosts the opening of many incredible new retail environments each year, and despite global challenges 2020 and 2021 were no exception. Please join the Retail Design Institute’s Cynthia Hirsch Ortiz as she presents some exceptional experiences and enhanced features on a curated, virtual tour of store openings over the last two years. We seek to inspire each of you to physically visit these “must see" spaces as you walk the city of New York.  

Sunday
January 16
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 4
Join CIOs from multi-million/billion retail organizations for an interactive conversation as they discuss how they thrived over the last two years and continue to accelerate omnichannel transformation and customer-centric commerce. Learn what’s next on their roadmaps and business plans, hear their take on the state of the union for unified commerce and what they’re doing to improve the customer experience. Topics covered: successful omnichannel fulfillment strategies, customer experience improvements, technology roadmaps, inventory optimization and more. This session promises to be highly engaging, fun, and educational!
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 5
To capture the full promise of AI, companies must reimagine their business models and the way work gets done. While cutting-edge technology and talent are certainly needed, it’s equally important to align company’s culture, structure, and ways of working to support broad AI adoption. Join this panel of leading retailers - Chris DeFuria, Sr. Director Global Analytics, Tapestry & Juan Hernandez, Director, Omni Channel Pricing, Dick's Sporting Goods as they share insights and stories from their journey of applying AI at scale in large organizations.
Sunday
January 16
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 3
Shoppers have defined the new rules of engagement in Retail. From where they shop, to how they shop, to what they expect in between, consumers have changed the game. How do companies keep up? By rethinking everything. Businesses are no longer built just for profit, but for change. HQs are no longer physical, but digital. Loyalty is no longer a program, but a strategy. Hear how to transform your businesses around people, processes, performance and planet to drive loyalty and growth.
Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 409, Twilio Stage
The slidedeck presentation is now available on slideshare. View now. 

Well-known business ecosystems like Alibaba have transformed the Chinese retail landscape. Integrating physical and digital retailing, payments, financial services, marketplaces, media and entertainment, these tightly connected technology platforms are spawning new retail business models that are built on expansive consumer insights. In addition, emerging ecosystems, like Mercado Libre, promise to reshape retail businesses amid competition among established and new platforms.

Sunday
January 16
2:45 pm3:15 pm
Special Events Hall, Level 1, The FQ Equality Lounge

When done right, purposeful marketing goes beyond optics and drives real impact. What does it take to drive equality through a marketing lens? What KPIs matter? What strategies have marketers employed to make their campaigns levers for change? In this discussion, we speak with leaders who have mastered the art of genuinely purposeful marketing.

In partnership with:

Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 406, Riskified Stage
The future of supply chain and sustainability has its roots in on-demand manufacturing. Early forays into the space have allowed brands to reduce product inventory, sharpen their agility to meet consumers ever- shifting desires, deliver product in as little as two weeks and work toward eliminating the need for markdowns. Join us as two on-demand pioneers discuss how they're capitalizing on this trend and how it could scale in the years ahead.
Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

Facebook reported a 35 percent increase in the third quarter over the previous year. Meanwhile retailers continue to struggle to understand the real value of social media marketing, and spend more—just to maintain their position. Find out why organizations lack the fundamentals of customer engagement and what they should do differently to utilize data to ignite digital strategies that drive profitability by winning over the customer.

Sunday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3

Missed this Big Ideas Session? Watch the Replay

Micro-fulfilment centers are being touted as the answer to e-commerce volume, but are these backroom fulfillment solutions meeting expectations? SSI SCHAEFER takes a technical deep dive into the world of MFC for both grocery and retail chains to establish what parameters must be evaluated before implementing a solution. Many MFC facilities are leaving much to be desired, but in other cases are performing well. However, an urban distribution center (UDC) may perform better. The criterion varies but learn from the industry experts.

Sunday
January 16
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session?  Watch the Replay 

While the global pandemic and supply chain issues are challenging retailers, customer expectations for personalized experiences along each step of their purchasing journey are growing. Join Vera Wang and Schnucks as they share how they’ve faced these challenges head on and created new opportunities for business growth. Learn how these two market leaders have embraced digital transformation -- including automation, AI and IoT innovations -- to increase their teams’ agility both in-store and remotely and deliver secure digital experiences for customers, all while streamlining operations. 
Sunday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay  

Achille Maramotti founded the first company of the Max Mara Group in 1951, one of the most prestigious international fashion houses, recognized worldwide as the forerunner of modern ready-to-wear: "haute de gamme" women's clothing produced using excellent industrial processes. With over 2,500 stores in 105 countries, aligning planning with strategic and financial objectives proved a challenge. Learn how Board empowered the retailer with an end-to-end approach to planning, covering merchandising, assortment, store planning, workforce and allocation, and replenishment - aligning over 1000 users in 4 continents.
Sunday
January 16
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1
How has consumer sentiment changed around in-person and online shopping? And where does automation fit? Join industry experts David Dobson of Intel, Greg Buzek of IHL Group, and Andy Szanger of CDW as they explore new research that sheds light on evolving retail realities and why multichannel solutions, including checkout modernization, are non-negotiable for future retail success.  
Sunday
January 16
3:30 pm4:00 pm
Javits North, Level 5, SAP Theatre
PepsiCo Foods CEO Steven Williams oversees all aspects of PepsiCo’s nearly $21 billion snack and convenient foods business in North America, including Frito-Lay North America (FLNA) and Quaker Foods North America (QFNA). In his role, Steven is accountable for more than 66,000 associates and over 500 locations across the United States and Canada. In this fireside chat, Steven will share insights from his more than 24 years of experience at the CPG stalwart about satisfying customers and consumers, and driving business growth through a relentless focus on building a faster, stronger and better business.
Sunday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 4
Mobile tech is everywhere. Your company is now using scanners, tablets, printers, kiosks, RFID readers, etc which are supposed to make things faster, easier, and more profitable. Often they do, but they also result in day-to-day headaches for the IT and support teams. Come hear from our VP of Product Strategy, Shash Anand. Find out what retailers have told us ranks at the top of their list of frustrations and see if you can relate. More importantly, find out what you can do about it.
Sunday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5

The disruptive retail trends that were already in flight pre covid were accelerated from decades to days, and the formula for retail success has dramatically changed. In this new world of erratic supply chains, radically shifting consumer purchase patterns, and disruptions in customer loyalty, AI is no longer a nice to have but a need to have.  

Join us to learn how you can use AI to increase customer-basket value and size, optimize warehousing and delivery efficiency, deliver hyper-granular forecasting and help you identify personalized offers that drive customer loyalty. Walk away with real-world examples of how AI can help you rise to the challenge and build an operating model that is fit-for-the-future.

Sunday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
Caleres, who operates Famous Footwear, Allen Edmonds and Naturalizer, tells their transformation story. From an outdated technology stack with lots of manual processes and a lack of shopper insight, they re-invented their digital experience around the customer, all-while managing the complexities of physical store locations, large product catalogs and multiple branded sites. Hear about their deployment and how they’re creating frictionless, relevant and personalized experiences that increase conversions using Coveo AI. Learn how you can leverage AI to automate merchandising and power search and recommendations.
Sunday
January 16
4:00 pm5:00 pm
Expo, Levels 1 and 3
Grab a drink while strolling through the aisles to take in the latest cool retail tech.

Sponsored by:

Sunday
January 16
4:00 pm4:30 pm

Discover what fundamental data, analytics and insights retailers are using to locate high-performing stores that maximize omni channel performance. Optimization means identifying which store strategies to execute where and includes decisions around committing to long vs short term leases, which stores should close, remodel or relocate, and where to add new stores.  Learn how retailers are optimizing physical store networks while simultaneously driving channel shifts to improve performance.

Leave this session with a detailed understanding of how to make data-driven retail decisions to optimize your business.

Session available post-show only; Exhibitor Big Ideas Replay

Sunday
January 16
4:00 pm4:30 pm
Javits North, Level 5, SAP Theatre
Retailers face many challenges today: intense competition, diverse customer expectations, operational complexity, and ongoing cost pressure, all while navigating continuing disruptions and uncertainty. And in the past 18 months, the industry has seen a dramatic acceleration of digital transformation. This breadth of challenges and pace of change requires a new degree of agility, flexibility, and security to meet customers where they are now and where they want to go next. Join this fireside chat with IBM Chairman and CEO, Arvind Krishna, as he explores how retailers can leverage data, AI, and hybrid cloud technologies to quickly expand their digital experiences, automate operations, and enable consumers to shop anywhere and any way they choose.
Sunday
January 16
5:00 pm11:00 pm
Anchored by NRF 2022: Retail’s Big Show, NRF Retail Week encompasses dozens of dinners, receptions, workshops and other events being hosted by and for retail’s decision-makers and influencers.
Monday
January 17
8:00 am8:30 am
Javits North, Level 5
Start the day off with complimentary donuts and coffee.
Monday
January 17
8:30 am9:15 am
Javits North, Level 5, SAP Theatre
Contributing a projected $4.1 trillion to U.S. GDP, the American retail industry is responsible for one in four jobs in the U.S. workforce. As an industry, retail has real power to lead and enact change for good to help fight financial instability, particularly for the underrepresented communities and people it serves. Hear from renowned business leader and current chairman and managing director of General Catalyst, Ken Chenault, who co-founded OneTen, a coalition of leading executives committed to upskilling, hiring, and advancing one million Black Americans over the next 10 years into family sustaining careers with opportunities for advancement. The former chairman and CEO of American Express, Ken will share why OneTen was launched in 2020 and how it plans to meet its ambitious goals.
Monday
January 17
9:00 am5:00 pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

Monday
January 17
9:00 am5:00 pm
Expo, Level 1, Booths 1-65
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.
Monday
January 17
9:00 am5:00 pm
Expo, Level 3, Booth 4602

The world’s largest community for retailers
For over a century, NRF has been a voice for every retailer and every retail job, educating, inspiring and communicating the powerful impact retail has on local communities and global economies. With 16,000+ member companies spanning the diverse retail industry, NRF membership provides value for every type of industry company while offering unique benefits for all employees.

Ready to be part of something big?
Start the conversation. Connect with our Membership team now or visit the Membership Lounge located in the Expo, Level 3, Booth 4602, during NRF 2022.

Monday
January 17
9:00 am5:00 pm
Expo, Level 1, Booths 66-115
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail.
Monday
January 17
9:15 am10:00 am
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Today, AI and ML are transforming the world of retail and helping retailers accelerate their data to insights journey and make intelligent business decisions. Discover how leading retail brands Carter's and Vera Bradley are leveraging ML solutions to process and analyze terabytes of data to make accurate, data-driven decisions. Join this interactive session with - Ben Pivar, CIO, Carter's and Daren Hull, President, Vera Bradley as they share insights on leveraging cutting-edge AI solutions to increase efficiency throughout retail and wholesale.
Monday
January 17
9:15 am10:00 am
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay

Allbirds believes in making better things in a better way. As a certified B Corp and Public Benefit Corporation, the brand has been laser focused on combating the proliferation of petroleum-based materials in apparel and footwear. Allbirds firmly believes that business can accelerate practices that help protect the planet for future generations. In this session, we’ll explore how this digital-native brand successfully aligns its store teams around a common mission, reversing climate change through better business, and why innovation starts with their retail ambassadors.
Monday
January 17
9:15 am10:00 am
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

Successful Retail CIOs take ownership of data while leveraging modern technologies that offer the flexibility required to solve for many possible futures.  To support the nexus of people, process, and technology, they opt for adaptable frameworks that democratize data-driven decisions via open, secure, and standard-based interoperability.  In this session, Joe Wilson will discuss the evolving role of a Retail CIO with Mike Hite, CIO at Saks and how Saks is leveraging cloud-native apps to improve efficiency, garner insights, and promote innovation.
Monday
January 17
9:15 am9:45 am
Javits North, Level 5, SAP Theatre
Retailers play a vital role in society as engines of creativity, innovation and economic opportunity. The long-term success of these companies and the global economy depends on businesses investing in the economic security of their employees and the communities in which they operate; ensuring consumers are provided the goods and services they want and in many cases need – however they want to shop; employing environmental, social and governance (ESG) and sustainability initiatives that support good citizenry; and fortifying their supply chains to overcome unforeseen challenges. In this engaging fireside chat, Walmart U.S. President and CEO John Furner takes a long view on the next normal for the retail industry where innovation fuels growth and customer-centric thinking underpins longevity and a bright future ahead. Hear John's insights on the most pressing business imperatives facing the retail industry that, after an unprecedented 22 months, is surging forward with confidence. 
Monday
January 17
9:15 am10:00 am
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

During the unprecedented eCommerce growth of the past year, online marketplaces captured the majority of spend, growing at twice the rate of traditional eCommerce. The secret to their high performance lies in their agility, scalability, and flexibility, allowing retailers to tap into networks of high-quality sellers to offer more of what customers want, at better prices, without the cost or risk of owning inventory. In this session, hear how retail leaders are using this innovative digital business model to stand out.
Monday
January 17
9:45 am10:15 am
Javits North, Level 5, SAP Theatre
The luxury lifestyle brand Ralph Lauren is on offense, investing to deliver value for its employees, consumers, communities, partners and investors around the world. In this fireside chat, Ralph Lauren CEO Patrice Louvet will share how, even as retailers continue to navigate a volatile global environment, the company is leveraging its iconic heritage while proactively translating its founder’s vision for a constantly evolving world — from building a resilient supply chain to making investments in areas like digital and personalization, as well scaling innovation to create a more circular economy. 
Monday
January 17
10:00 am2:00 pm
Special Events Hall, Level 1

On Monday, January 17, 2022 – Martin Luther King Jr. Day – all pass holders attending NRF 2022: Retail’s Big Show are invited to come together for a day of remembrance, reflection and recommitment to the important work that remains in the areas of diversity, equity and inclusion.

The DE&I Stage and Showcase program will feature two sessions on diversity, equity, inclusion, belonging and leadership. Planned events include roundtable discussions led by industry leaders, a luncheon to foster meaningful dialogue and a product showcase featuring more than 40 Black and Latinx/Hispanic brands/

The DE&I Stage and Showcase program is open to all pass holders of NRF 2022: Retail’s Big Show.

Monday
January 17
10:00 am10:45 am
Special Events Hall, Level 1, The FQ Equality Lounge

Join us for the NRF DE&I Stage and Showcase as we bring together leaders from over 40 Black and LatinX brands to Retail’s Big Show for the first time. Use this dedicated time to network 1:1 with these amazing entrepreneurs. The opportunities are endless for expanding your knowledge, networking, mentoring and more. 
 
While we are excited about this program, we are even more excited about the aftereffects of the day. We believe that this will be a catalyst for change for our future, our industry and our communities. 

The DE&I Stage and Showcase program is open to all pass holders of NRF 2022: Retail’s Big Show.
 
In partnership with:

Monday
January 17
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

The market conditions of the past two years have reinforced the importance of breaking down organizational and data silos to succeed in retail. In this session, Jennifer Skeen, SVP of Omnichannel & Marketing at Sun & Ski Sports, will share how the specialty outdoor retailer combined product and customer data to drive new insights and more customer engagement. Learn about the company’s supplier onboarding journey and how better information sharing across teams and enterprise business units contributed to its ecommerce success.   
Monday
January 17
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
Missed this Big Ideas Session? Watch the Replay 

The evolving retail landscape continues to bring a significant amount of disruption to retailers everywhere. Dealing with changing consumer expectations, on top of ongoing inflation, supply chain, and labor challenges requires a balanced, strategic, and agile approach to pricing. Join Revionics and leading global retailers to learn how they are successfully navigating these mounting challenges with strategic pricing and help from an industry-leading AI pricing solution.
Monday
January 17
10:15 am10:45 am
Expo, Level 1, Expo Stage 2

Missed this Big Ideas Session? Watch the Replay

It’s no longer enough to be resilient. Your supply chain hub must constantly accommodate new processes, new technologies and new growth. Using innovative technology allows retailers to scale operations and seize every opportunity to reach exponential growth!

Retailers like La Vie en Rose are facing trade-offs between cost, speed, and service in a changing landscape characterized by uncertainty and higher customer expectations. Join the session to learn about the latest technology tools in the supply chain industry and learn to run collaborative digital supply chains.

Monday
January 17
10:30 am11:00 am
Javits North, Level 4, Room 409, Twilio Stage
Gen Z comprises an impressive 40% of the total US consumer. It's a group that's informed, values-driven and hyper connected. Brands can't afford to overlook this influential consumer. In this session, we explore how emerging it brands are captivating Gen Z and the ways they're staying connected.

Session in collaboration with:

Monday
January 17
10:30 am11:00 am
Javits North, Level 4, Room 406, Riskified Stage
The slidedeck presentation is now available on slideshare. View now.

Five to ten years of online growth in only months, evolving supply chain challenges, and new unprecedented headwinds such as labor shortages - the COVID-19 pandemic has fundamentally changed the grocery landscape. During this session, Sajal Kohli, Global Lead for McKinsey’s Retail and Consumer Packaged Goods Practice, will identify trends in the grocery space and opportunities for grocers to win a higher share of stomach and compete effectively in the future.

Monday
January 17
10:30 am11:00 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

One of the biggest challenges in the supply chain for retailers and cargo owners has been the ocean environment and how ocean carriers have been adhering and delivering on their contracts. As rates and fees have skyrocketed, what can retailers do to protect themselves? Hear from experts about what to expect in the future of ocean contracting and what retailers can do to protect themselves.

Monday
January 17
10:45 am11:30 am
Special Events Hall, Level 1, The FQ Equality Lounge

Join acclaimed entrepreneur, leader, and educator James Rhee as he speaks with Marc Morial, CEO National Urban League, and Frida Polli, Founder and CEO of Pymetrics, about the future of intersection of business, technology, ethics, fairness, and policy. Learn how diversity in our economy and workplace is an asset for both businesses and their employees, in its capacity to foster innovation, creativity, and agility. Hear about practical ways in which to effectuate and align your purpose with business and overall bottom line sales. This conversation will explore how innovation in technology, such as machine learning and AI, can enhance your DE&I initiatives, while also making underscoring the importance of public and private sector cooperation in advancing overall productivity and safeguarding against unintentional consequences.  

The DE&I Stage and Showcase program is open to all pass holders of NRF 2022: Retail’s Big Show.

Monday
January 17
11:00 am11:30 am
Expo, Level 1, Expo Stage 2

Missed this Big Ideas Session? Watch the Replay

Consumers want and expect a 24/7, always “on” relationship with their favorite brands. For those brands, the recipe to success is to meet customers where they are at each moment in their lives and enable them to easily shop when and how it is convenient for them. 

Boardriders will share how their brands are creating complete and immersive omnichannel experiences for their customers online, on mobile, and in-store. 

Monday
January 17
11:00 am11:30 am

The world has changed for every industry, and retail is no exception. Discover how cross-industry trends like the drive for sustainability, the challenges of our global supply chain, and the evolving demands of customers are creating new challenges and opportunities for retailers around the world. Join Alysa Taylor, Corporate Vice President of Industry, Apps, and Data Marketing at Microsoft, to learn how retailers are navigating this change and charting a path forward - together.

Session available post-show only; Exhibitor Big Ideas Replay

Monday
January 17
11:15 am11:45 am
Javits North, Level 4, Room 406, Riskified Stage
Ecommerce has soared to close to 50 percent of sales in the past 18 months. Where will it land in 2022 and beyond? Does that matter? Probably not. Compressed timeframes are the new reality: during the short span of a few months, consumers' behavior fundamentally shifted. Retailers are now forced to think less about the "experience" and more about how to get consumers to transact. Direct-to-consumer and pure ecommerce players are now forced to think about not just getting consumers to buy, but how to build a better shopping experience. Digital expert and one of North America’s leading visionaries, Mitch Joel will share how to rethink consumers' commonly held beliefs about what works in commerce today, and how to decode the future by seeing what's coming next. Hear Mitch fill in the gaps and help build your business today for tomorrow.
Monday
January 17
11:15 am11:45 am
Javits North, Level 4, Room 404, StarWind Stage
While some scratch their heads unsure of what to make of emerging technologies like Metaverse or NFT’s, Estee Launder is embracing both. Convinced that consumers are ready to step into this tech revolution, this venerable international makeup brand has established a presence in the metaverse and recently launched three editions of a non-fungible token, called MetaOptimist.  Join us for a discussion of what’s working and what’s next.
Monday
January 17
11:30 am1:30 pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Sponsored by: Glassbox
Location: South Concourse, Level 2

Monday
January 17
11:30 am12:15 pm
Special Events Hall, Level 1, The FQ Equality Lounge

Understanding and fostering a more diverse workforce is the first step. The next step is learning how to nurture and eventually unlock the true potential of this invaluable asset. Substantial research reveals that diversity brings many advantages to an organization: increased profitability and creativity, stronger governance, and better problem-solving. Employees with diverse backgrounds bring to their own unique perspectives, ideas and experiences, helping to create organizations that are resilient and effective, and which outperform those organizations without strategic investments in diversity. Hear from retail executives about how they have implemented practices, programs and measurements over the years.  

The DE&I Stage and Showcase program is open to all pass holders of NRF 2022: Retail’s Big Show.

Monday
January 17
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Brands that have a strong direct-to-consumer strategy and enabling technology are realizing clear competitive advantage. An agile omnichannel order management system with enterprise inventory visibility and shipment experience management is key to optimizing order orchestration, fulfillment and the customer experience. Find out how some of the most recognized brands in eyewear, wine and spirits, pet food and consumer goods, are accelerating omnichannel transformation - improving both their customer experience and profitability. In this insightful session learn keys for determining omnichannel strategies, technology and fulfillment partners.  
Monday
January 17
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4

For consumers, experiencing out-of-stocks can drive negative category traffic and hurt brand loyalty in the digital aisles.  With our data insights, we’ve observed that these impacts are even higher for discretionary goods versus consumer staples.  

Instacart has partnered with leading CPG brands and retailers to help them close the loop on out-of-stocks with store level inventory data and Instacart shopper insights, enabling the retailer and CPG brand to reduce out-of-stocks and not found items, increase customer affinity, and minimize lost revenue both online and in-stores.  

Come by booth 3855 to learn more!

Monday
January 17
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay 

Demand for last-mile convenience, reliable, fast and low-cost delivery challenge every brand. In this session, Guy Bloch, CEO at Bringg and Jeffery Eisenger, VP at Comcast will explore why the last mile remains so complex, best practices for building a scalable, flexible and sustainable last mile, and the impact of moving from single provider to an open, connected network across delivery, returns and services.
Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

Reining in supply chain challenges is akin to herding cats. Still, retailers are finding the infrastructure investments that prioritize organizational agility and outcomes are delivering plenty of bang for the buck. As companies reimagine fulfillment they’re overhauling warehouses and DC’s with an eye toward improved order fulfillment cycles, increased storage and throughput, and new age robotics that speed processes and lift efficiencies. Join us for a discussion that will span fulfillment technology, predictive AI, and goods-to-person processes and how these upgrades are making companies better aligned to serve changing consumers.

Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage
The slide deck presentation is now available on slideshare. View now

Let's cut through the hype and dive deep into how the Metaverse will change the way people shop, live and communicate. WGSN has been tracking this third space since 2018 and will give critical analysis on how to drive conversions, embed brand awareness and explore how retailers can navigate these new digital waters.
Monday
January 17
12:00 pm12:30 pm
Javits North, Level 4, Room 409, Twilio Stage
If Whole Foods and 7-Eleven had a family it would look like the latest crop of convenience stores. Healthy prepared foods and good-for-you snacks are just part of the makeover underway as a new crop of players challenge the norm with a reimagined product offering and a side of technology. It's official: convenience now has a conscience and consumers are embracing the changes, including everything to kombucha to coffee bars and craft beers.  
Monday
January 17
12:15 pm1:00 pm
Special Events Hall, Level 1, The FQ Equality Lounge

Enjoy lunch with old (and new) friends and participate in small group discussions covering diversity, equity, inclusion, belonging and leadership. Topics will be shared on screen in the room and will be moderated by industry experts.  

The DE&I Stage and Showcase program is open to all pass holders of NRF 2022: Retail’s Big Show.

In partnership with:

sponsor logo
Monday
January 17
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

Building technology into the retail experience can be an extremely effective way to engage customers. But is it possible to have too much of a good thing? In the rush to “go digital,” retailers should be aware of common pitfalls that often make the difference between digital brilliance and digital disaster. Join Stuart (Stu) Armstrong and Paul Chapuis as they share best practices on how to uplevel retail merchandising with technology that enriches the shopping experience and strengthens connections between retailers and their customers.
Monday
January 17
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay

A convergence of macro forces is reshaping the retail landscape. Retailers and brands must differentiate on experience, or risk commoditization. This panel will present key insights from the recent Incisiv Digital Maturity Benchmark study of the Apparel, footwear and accessories sectors. Hear from the reports creators as well as Hughes practitioners delivering these digital capabilities today as we share the biggest gaps and opportunities for retailers to improve the digital experience for omnichannel shoppers.
Monday
January 17
1:00 pm2:00 pm
Special Events Hall, Level 1, The FQ Equality Lounge

Join us for the NRF DE&I Stage and Showcase as we bring together leaders from over 40 Black and LatinX brands to Retail’s Big Show for the first time. Use this dedicated time to network 1:1 with these amazing entrepreneurs. The opportunities are endless for expanding your knowledge, networking, mentoring and more. 
 
While we are excited about this program, we are even more excited about the aftereffects of the day. We believe that this will be a catalyst for change for our future, our industry and our communities. 

Attendance is open to all pass types registered for NRF 2022: Retail’s Big Show. 
 

In partnership with:

Monday
January 17
1:00 pm1:20 pm
Expo, Level 1, Oracle Food Service Tech Stage
Data security has long been a hot topic in foodservice, but with all the new data becoming available to operators, data analytics is once again a key application and focus as the two had to go hand in hand with one another. Customer data is much more prevalent in the industry and acts as the gateway to your customers. Understanding who your customers are and what they want is key to creating loyal guests, but their data must be secured at all times. In this session, our speaker will delve into the ways in which we can both acquire and secure the data we receive on our customers.

Food Service Technology Pavilion developed in partnership with:

Monday
January 17
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 2
In the last 22 months, your teams have had to make business decisions faster than ever before, making significant progress in how you work with data. Many retailers realized that they have data, but disconnected systems prevent them from making timely, informed decisions. Learn why retail organizations, like Ashley Stewart, are leveraging reusable APIs to unlock and connect data from disparate systems. Hear how you can sync customer profiles, sales orders, and product data faster with MuleSoft Accelerator for Retail to deliver better shopper experiences.
Monday
January 17
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 4
GNC’s leadership strategically invested in omnichannel strategies and technology to enable buy, fulfill, return anywhere commerce in 2019. Their timing couldn’t have been better. During the shutdown, the global retailer was able to expose store inventory available to promise (ATP) online and successfully stand up BOPIS and curbside pickup in only two weeks! Hear firsthand from GNC technology leaders about their two-year omnichannel journey, lessons learned and what’s next for this retail leader. Join us for an interactive and insightful Big Ideas Session!
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 404, StarWind Stage
Planning assortments with last year's sales data, this year's market interpretation and the upcoming trend forecast can be daunting enough.  With so many data points to consider, retailers are finding that artificial intelligence can be a path to making smarter and faster decisions, minimizing out-of-stocks and overstocks and decreasing markdowns, leading to improvements in customer satisfaction. Join us to learn how retailers are maximizing opportunities while remaining responsive and agile.
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 409, Twilio Stage

Chief Global Economist Ira Kalish will explore the economic factors weighing on the 2022 economy, how these influences are reshaping consumers’ shopping behavior, and what lies ahead for retailers in an altered world. Ira will share preview highlights from the 25th edition of Global Powers of Retailing, which looks at the 250 largest retailers around the world and how leading retailers successfully pivoted during the pandemic.

Monday
January 17
2:00 pm2:20 pm
Expo, Level 1, Oracle Food Service Tech Stage

The slide deck presentation is now available on slideshare. View now.

Join IBM Consulting at the NRF Food Tech Pavilion to get an overview of the transformation we have been driving in US Grocery clients. This session will focus on creating innovative grocery experiences, using AI to automate and increase efficiency, and optimizing digital spend across channels to help both retail and CPG businesses operate more efficiently.

Food Service Technology Pavilion developed in partnership with:

Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 406, Riskified Stage
As technology's role gains importance in retailers' strategic planning, the IT department's leadership has evolved to include a more active role in operational governance and corporate strategy. This panel of top IT leaders will explore shifting responsibilities, achieving greater influence in company operations and strategy, and reshaping the importance of technology's role across the organization. 
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

The future of ecommerce is fast. How fast?  How about between 20 minutes and two hours. The pandemic has accelerated a shift in consumers’ expectations of immediacy to the point where many now view two-day delivery as unacceptably slow. Enter Ohi, a next generation instant commerce platform that is working with DTC brands to improve the post-purchase experience and increase conversion rates and repeat purchases. What is the ROI of instant commerce, and will the trend stick?

Monday
January 17
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Labor market dynamics and customer expectations have collided, putting retailers between a rock and a hard place. Frontline employees have higher expectations and want more schedule flexibility, opportunities for advancement and their voices heard.  Customers want a consistent experience across all channels - including experiences with associates.  How can retailers satisfy both demands while managing margins under pressure? Learn from leading retailers on how to use a Frontline Digital Workplace to deliver excellent employee and customer experiences while increasing labor utilization, productivity, task compliance and retention rates.
Monday
January 17
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

Omnichannel fulfillment success requires the precise orchestration of each and every order. You need powerful tools to define business and fulfillment rules, both at the network level and at each fulfillment node, and then dynamically execute those rules to maximize customer experience while minimizing costs. In this session, you’ll learn how Omnichannel retail leader Duluth Trading Co. is successfully navigating these orchestration challenges, using tools such as Distributed Order Management and advanced WMS. Featuring first-hand insight from Chris Teufel, CIO/SVP of Supply Chain for Duluth Trading Co.
Monday
January 17
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay

In this session, learn from top retail executives from Build-A-Bear Workshop, Duluth Trading Co., Soft Surroundings and Snipes on how the rapidly changing needs of the consumer are driving changes within the store. Hear how StoreForce enables Specialty Retailers to meet ever-changing challenges by simplifying their store operations, including Workforce Management, Operations Execution, KPI Performance, and Employee Engagement via a single solution that delivers on multiple points with fully integrated data for greater insights, efficiency, and ease of use.
Monday
January 17
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 5

Retail’s critical technology solutions rely on the power of strong network infrastructures. But the more connected we are, the more secure we have to be. Confronted with escalating threats, tightening privacy regulations, and growing customer concerns about data security, retailers are facing unprecedented pressures.

SASE merges security with SD-WAN to create a single, unified cloud service with far-reaching benefits. Join us to discuss how retailers can leverage SASE to develop holistic network strategies.

Monday
January 17
2:45 pm3:15 pm
Javits North, Level 4, Room 409, Twilio Stage
Join Guild Education Co-Founder and CEO Rachel Carlson and Macy's SVP HR John Patterson as the two discuss why investing in employee education is so important, the benefits to the team and business, and the impact on the employee experience – from candidate to seasoned team member.
Monday
January 17
2:45 pm3:15 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
Embracing the circular economy will increasingly become table stakes for many brands and retailers. It's no surprise that small and large brands alike are critically examining and challenging all stages of a product's lifecycle, from design to manufacturing, distribution and retail.
Monday
January 17
3:00 pm4:00 pm
Special Events Hall, Level 1, The FQ Equality Lounge

The movement for equity and equality changed how we live, how we approach work. Navigating change is always challenging, but when you’re navigating change in uncharted territory like this, it can feel especially daunting. Fortunately, we’re not alone. Conscious, connected leaders know that at every level there are team members ready to activate their strengths and contribute to building the path forward. Having a strong, connected team means we have an environment that centers belonging, inclusion, diversity, and flexibility.

In this interactive session, you are our storytellers and together we will invite individual voices to craft a story. Listen carefully - we ask volunteers to share for 2-3 minutes of insights based on a community prompt. We will start with who you are and why the topic is important to you. 

Attendees will leave this session with key takeaways and next steps that will serve to support their journey as a conscious, connected leader. 

Monday
January 17
3:00 pm4:00 pm
Special Events Hall, Level 1
The FQ Equality Lounge is powered by the Female Quotient, an organization that creates experiential pop-ups at global conferences, corporations and college campuses where people of all races, genders and backgrounds can unite to activate change together.

Sponsored by:

Monday
January 17
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2

Missed this Big Ideas Session? Watch the Replay

How has the combination of COVID and its acceleration of omnichannel changed consumers’ expectations for store associates? NewStore conducted research among consumers to understand what capabilities are most desired today. Is it the ability to meet consumers curbside? Or accept online returns? Or maybe not interact with them at all? Find out at this fascinating look at the ideal associate profile.

Monday
January 17
3:30 pm4:00 pm
Javits North, Level 5, SAP Theatre
The retail industry is no stranger to myriad shifts in its ecosystem of players, from sourcing to sales. Best-in-class retailers maintain healthy leads ahead of competitors by evaluating the landscape and pulling the appropriate levers for agile responses to new challenges and forecasted opportunities for growth. In this fireside chat, Best Buy CEO Corie Barry will provide insights on the evolution of Best Buy's business, consumer shopping behaviors, and retail overall. This discussion will explore changes in the business from the last 18 months; the series of strategies Best Buy has deployed to differentiate from competitors, such as use of consultants, designers, services and support; matching its specialty expertise with the evolution of how people are shopping; and how previous investments in modernizing its supply chain have minimized disruptions and allowed increased inventory compared to levels of the past two years.
Monday
January 17
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3

The retail ecosystem is highly complex and interconnected. Further, the pandemic has fundamentally (and some say permanently) altered customer expectations and buying patterns. Stores are forced to reinvent themselves as enablers of omnichannel experiences, creating an immediate and deep need for complete, store operations visibility.

Join this unique session with Leslie Hand, Group Vice President of IDC’s Retail and Financial Insights Division. Hand is extensively published on how retailers can leverage technology solutions to collaborate with brands and service providers to survive and thrive.

Monday
January 17
4:00 pm4:30 pm
Javits North, Level 5, SAP Theatre

The past 18 months have accelerated changes in how consumers shop for groceries and what they expect in terms of ease, choice and speed of delivery. With this new reality, building enduring relationships that transcend the transaction and drive long-term loyalty is a top priority for Vivek Sankaran, who heads the nation’s second-largest grocer. This fireside chat will delve more deeply into the staying power of pandemic-driven behavior changes among consumers and how Albertsons is leveraging the power of technology to better serve them.

Monday
January 17
4:00 pm5:00 pm
Expo, Levels 1 and 3
Grab a drink while strolling through the aisles to take in the latest cool retail tech.

Sponsored by:

Monday
January 17
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

With unprecedented disruption happening on all fronts, retailers need to prioritize new ways of approaching the business to ensure continued growth. Join these powerhouse women leading the industry into a bright future to hear how they’re navigating these new waters.  They’ll discuss emerging strategies to drive real business outcomes including elevating the customer experience across omnichannel and beyond, and optimizing the post-purchase journey as an important marketing channel to fuel customer retention and the loyalty loop.
Monday
January 17
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
With the continuous rise of mobile shopping, social commerce, AR and smart speakers (just to name a few) every touchpoint is a potential transaction. As such, retailers are focusing on delivering convenience which means showing up where your customers are and enabling them to transact wherever they choose. To do this, retailers need to focus on omnichannel strategies in order to provide frictionless shopping and high quality service wherever they decide to shop. But what goes into building a successful omnichannel commerce strategy? Join this session to learn how to build and execute a true omnichannel retail experience that delivers consistency, increased sales and strong customer relationships that transcend channels. 
Monday
January 17
4:30 pm5:00 pm
Javits North, Level 5, SAP Theatre
A longstanding and successful retail veteran, Lowe’s chairman and CEO Marvin Ellison will discuss how the home improvement retailer continues to accelerate its business transformation, with focus on executing the company’s “Total Home” strategy. In this fireside chat, Marvin will provide insights on Lowe's deepening connections with associates, consumers, and communities through its 100 Hometowns initiative and the company's ongoing support of diverse small businesses. Hear how the home improvement retailer has leveraged the momentum from consumers' reconnection to their homes to provide best-in-class customer engagement, enhance its omnichannel offerings and increase market share in a highly fragmented home improvement market.
Monday
January 17
5:00 pm11:00 pm
Anchored by NRF 2022: Retail’s Big Show, NRF Retail Week encompasses dozens of dinners, receptions, workshops and other events being hosted by and for retail’s decision-makers and influencers.
Monday
January 17
6:00 pm8:00 pm
Meet at designated location

Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Guided retail store tours provide curated, guided walking tours of cutting-edge spaces by global retail leaders. See firsthand how these retailers are using their understanding of changing behaviors and technology to enhance the customer experience.

Tuesday
January 18
8:15 am8:45 am
Javits North, Level 5
Start the day off with complimentary donuts and coffee.
Tuesday
January 18
8:45 am9:15 am
Javits North, Level 5, SAP Theatre
Nordstrom has focused on providing customers with unparalleled service and personalized shopping experiences for 120 years. To translate its heritage of excellence in service to a digital world, the retailer remains focused on leveraging physical and digital assets to create a truly seamless and interconnected experience wherever and however customers choose to shop. Nordstrom’s digital-first approach to merchandising enables its merchants to leverage customer insights to ensure the company is deploying the right product to the right place at the right time. Through this agile approach, the fashion retailer is able to blend its deep relationships with data-driven insights to offer a product selection that resonates with customers and sparks a sense of discovery.
Tuesday
January 18
9:00 am4:00 pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

Tuesday
January 18
9:00 am4:00 pm
Expo, Level 1, Booths 1-65
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.
Tuesday
January 18
9:00 am4:00 pm
Expo, Level 3, Booth 4602

The world’s largest community for retailers
For over a century, NRF has been a voice for every retailer and every retail job, educating, inspiring and communicating the powerful impact retail has on local communities and global economies. With 16,000+ member companies spanning the diverse retail industry, NRF membership provides value for every type of industry company while offering unique benefits for all employees.

Ready to be part of something big?
Start the conversation. Connect with our Membership team now or visit the Membership Lounge located in the Expo, Level 3, Booth 4602, during NRF 2022.

Tuesday
January 18
9:00 am4:00 pm
Expo, Level 1, Booths 66-115
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail.
Tuesday
January 18
9:15 am9:45 am
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

Think that global organizations can’t move with the speed of a lean start-up? Think again. AB InBev, the world’s largest brewer, built a digital, on-demand delivery platform offering convenience, speed, and the best selection to millions of consumers worldwide. Learn how this company used technology and organizational design to lead their ongoing transformation, even during difficult periods. 
Tuesday
January 18
9:15 am9:45 am
Expo, Level 3, Expo Stage 5
Missed this Big Ideas Session? Watch the Replay

It’s no longer enough to be resilient. Your supply chain hub must constantly accommodate new processes, new technologies and new growth. Using innovative technology allows retailers to scale operations and seize every opportunity to reach exponential growth!

Retailers like La Vie en Rose are facing trade-offs between cost, speed, and service in a changing landscape characterized by uncertainty and higher customer expectations. Join the session to learn about the latest technology tools in the supply chain industry and learn to run collaborative and productive digital supply chains.
Tuesday
January 18
9:15 am9:45 am

To be customer-centric and profitable in today’s omnichannel-world, retailers must optimize inventory by placing inventory in the right places in their network, at the right time. To do so requires leveraging granular forecasting for online fulfillment and store sales demand, while taking returns into account. Hear from Mike Relich of PacSun on how they partnered with antuit.ai and doubled their ship completes during the holiday season by better anticipating online demand and intelligently leveraging their stores as online fulfillment centers.

Session available post-show only; Exhibitor Big Ideas Replay

Tuesday
January 18
9:15 am9:45 am
Javits North, Level 5, SAP Theatre
Consumers’ spending power has grown more in the past 20 months than in any time prior. Carla Harris, Morgan Stanley Vice Chair and Senior Client Advisor of Global Wealth Management extrapolates which impacts on businesses, consumers and the global retail industry will affect the near-term health of the global economy and how this might translate to vigorous consumer spending continuing to surge forward or revert and recede. Carla is a sought after speaker responsible for improving the access to capital for female and multicultural founders, as well as increasing client connectivity at Morgan Stanley.  Hear one of the most admired business thinkers unveil the philosophy behind the true leadership, with memorable stories, lessons and practical advice from a leader who truly believes in human magic. 
Tuesday
January 18
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases are returned about twice as often as in-store purchases, using omnichannel transactions to build deeper relationships with consumers is an opportunity you don’t want to miss. Eva Sciulli, Sr. Product Manager, Digital Fraud of Dick’s Sporting Goods, explains how you can manage risk in the omnichannel experience and keep consumers engaged. 
Tuesday
January 18
9:15 am9:45 am
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

As digital innovation and the need to provide “always on” customer experiences drive network transformation; retail cybersecurity has become more vital – but also more complex.  Join this session to hear how Jersey Mike’s, with support from Global Linking Solutions (GLS) and Fortinet technology, is transforming their environments with Secure SD-Branch; supporting their custom cloud-based POS system, securing their network and device edges, and ensuring customer and brand data is protected.
Tuesday
January 18
9:45 am10:15 am
Javits North, Level 5, SAP Theatre
We are in a climate crisis and inaction is not an option - what if we reframe the relationship between climate change and economic prosperity? What seems like a cost today becomes an investment in the future. In this session, we will discuss how leaders across a broad ecosystem are needed to transform to a net-zero economy. This will require reimagining, reinventing, and redesigning many of the day-to-day experiences, as well as how businesses and economies operate. Join Kate Hardin, Executive Director of Deloitte's Research Center for ER&I and IKEA U.S. CEO and Chief Sustainability Officer, Javier Quiñones as they discuss driving tangible climate, economic, and social change across retail. In this mainstage session, you’ll understand the economic cost of action versus inaction; key insights on approaching global change; and how retail can navigate the climate ecosystem, taking a systems approach, where some choices will get you further ahead.
Tuesday
January 18
10:00 am4:00 pm
Special Events Hall, Level 1
The FQ Equality Lounge is powered by the Female Quotient, an organization that creates experiential pop-ups at global conferences, corporations and college campuses where people of all races, genders and backgrounds can unite to activate change together.

Sponsored by:

Tuesday
January 18
10:15 am11:00 am
Expo, Level 3, Expo Stage 5

Missed this Big Ideas Session? Watch the Replay

SASE merges security with SD-WAN to create a single, unified cloud service with benefits including flexible scalability, simplified WAN deployment, increased security, and application-based bandwidth allocation. 

Join our experts for a technical discussion about how SASE models can be configured to best support today’s retail network applications (including SWG, CASB, ZTNA, and FWaaS), identify sensitive data and malware, decrypt content at line speed, continuously monitor sessions, and assess risk and trust levels. 

Tuesday
January 18
10:15 am11:00 am
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

Evolve-or-be-left-behind is the cold reality
 for today’s retailers. This urgent need to transform is why we see the top ten retailers already operating an online marketplace presence and 9 of the top 10 unicorn retailers also operating marketplaces. Join our marketplace experts to learn how the platform revolution of marketplaces transforms financial, payment, staffing, fulfillment, inventory, order management and other processes to enable greater scalability and profit.
Tuesday
January 18
10:15 am11:00 am

Retail companies continue to transform and require a framework that not only meets immediate needs, but provides a platform for growth and innovation.  During the transformation phase companies have invested in strategies to modernize and improve the customer experience, empower their employees for improved productivity, and provide easy to roll out of new and innovative products and services leveraging the latest technology. Come join us to hear more about these transformative journeys!

Session available post-show only; Exhibitor Big Ideas Replay

Tuesday
January 18
10:30 am11:00 am
Special Events Hall, Level 1, The FQ Equality Lounge

Diversity and inclusion are more than buzzwords — they are differentiators. The workforce of today is driven by a sense of purpose and belonging. How do we create cultures of representation where everyone feels seen, heard, and valued? In this conversation, leaders share best practices for making sure diversity and inclusion are part of an organization's DNA.

In partnership with:

Tuesday
January 18
10:30 am11:00 am
Javits North, Level 4, Room 404, StarWind Stage

The slide deck presentation is now available on slideshare. View now

Physical retail has been blown into a thousand methodologies by the convergence of accelerated technologies and the underestimated effect of the Work-from-Home phenomenon. WD asked thousands of consumers across the spectrum to divulge their new preferences; where they will shop, how they will shop, and what version of physical shopping is most attractive to them given the fluid state of retail. Lee Peterson, EVP of Thought Leadership at WD, will explore current research results and recommend actions from these and other studies done during the last two years.

Tuesday
January 18
10:30 am11:00 am
Javits North, Level 4, Room 406, Riskified Stage

The slide deck presentation is now available on slideshare. View now

Jason Sigala Director of Events & Experiences The Avon Company and Brian Beitler CMO of QVC US and HSN will be sharing insight with Deborah Weinswig at Coresight Research into how they are embracing the latest innovations in livestream commerce to help transform the shopping experience, by blending entertainment with instant purchasing.

Tuesday
January 18
10:30 am11:00 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage

A leading global research and leadership firm envisions a future where autonomous vehicles and drones will deliver about 80 percent of all items. If you're wondering who's driving future deliveries or if emerging technologies will fly, join these next-gen thinkers for an eye-opening dialogue on the direction the retail supply chain's last mile is headed. 

Tuesday
January 18
11:00 am11:20 am
Expo, Level 1, Oracle Food Service Tech Stage

The slide deck presentation is now available on slideshare. View now.

As consumer behaviors have shifted continually over the past 2 years, restaurants have had to adapt to serve the needs of their customers. Timely data intelligence has never been more important. Near will share how leading restaurant chains have used human movement data to inform marketing and operational decisions, ranging from audience targeting to vetting new store locations. Learn how data intelligence can position organizations to grow their customer base, build customer loyalty, and adapt to change.

Tuesday
January 18
11:00 am2:00 pm
Level 1, 1E 02-03

Pre-registration required.

VC and Startup collaborations begin here. NRF will match innovative startups and investors for one-on-one meetings. Participating startups will be sourced from the NRF Innovation Lab and Startup Zone at NRF 2022.

VC's and Startups must pre-register to attend. Click here to learn more.

Tuesday
January 18
11:15 am11:45 am
Javits North, Level 4, Room 406, Riskified Stage
The slide deck presentation is now available on slideshare. View now.

As the focus on Chinese shopping festivals like Singles Day and 618 continues to intensify, how can international brands develop strategies around these local milestones to capitalize on their potential? In this session, Harlan Bratcher from JD.com will be joined by Nick Woodhouse from Authentic Brands Group to discuss the planning involved in creating successful festival campaigns.
Tuesday
January 18
11:15 am11:45 am
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
The slide deck presentation is now available on slideshare. View now.

The pivot to e-commerce sparked by the pandemic accelerated online sales. It also brought an ugly reoccurring issue to the forefront: the proliferation of counterfeit and gray-market goods. What's the difference between the two? Why are counterfeit and gray market goods the bane of brands and retailers? These fakes give rise to customer distrust, the erosion of brand identity and integrity, and the loss of sales and margins. Join us for a discussion on best practices intended to tackle unauthorized sales channels and protect brands and margins.
Tuesday
January 18
11:15 am11:45 am
Javits North, Level 4, Room 409, Twilio Stage
One of the apparel industry's main challenges is the issue of meeting customer expectations on fit and sizing accuracy in their online and in-store shopping journeys. Returns make up nearly 50% of fashion purchases today and the sky-high return rates are costing companies millions. In this session we explore the technologies bringing solutions forward and what they could mean for brands now and the years ahead. 

Session in collaboration with:

Tuesday
January 18
11:30 am1:30 pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Sponsored by: Glassbox
Location: South Concourse, Level 2

Tuesday
January 18
11:30 am12:30 pm
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay 

We know the pandemic has accelerated consumers’ digital behaviors, and that omnichannel fulfillment really helped retailers keep up with those shifts. But how much is this the “new normal”? And how are retailers adjusting their store strategies as a result? Hear leaders from top brands discuss where their in-store experiences are today, and where they’re headed for the future.
Tuesday
January 18
11:30 am12:30 pm
Expo, Level 3, Expo Stage 3

Missed this Big Ideas Session? Watch the Replay

AI is helping retailers improve agility in these unprecedented times. Using Intelligent Video Analytics, retailers can understand customer behavior and optimize operations for better shopping experiences and faster, contactless checkout. But knowing where to start is always the big question. So, we’ve brought together an asset protection executive at the largest grocer in NA, a CTO from the largest global food service company, a criminologist, a software developer, and two AI experts to talk about real-life applications of AI that are already paying big dividends.

Tuesday
January 18
12:00 pm12:30 pm
Javits North, Level 4, Room 409, Twilio Stage
Consumers today are shopping and paying differently, with the adoption of alternative payment solutions–including Buy Now Pay Later (BNPL)–skyrocketing to reach over 45 million US consumers ages 14+ in 2021. But the opportunity for retailers embracing innovative payment options doesn’t end at checkout.
Tuesday
January 18
12:00 pm12:30 pm
Special Events Hall, Level 1, The FQ Equality Lounge

There is no “one-size-fits-all” solution when it comes to brand loyalty — people from different demographics respond in many ways. Why is that? In this conversation, we discuss why understanding different age groups is key to building brand loyalty.

In partnership with:

Tuesday
January 18
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage

One of the most coveted marketing buzzwords is ‘community’. Brands that have managed to create a community of loyal followers who not only buy their products, but act as ambassadors – even evangelists –  have a distinct edge over competitors. How do brands balance content, community and commerce to flourish?

Tuesday
January 18
12:00 pm12:20 pm
Expo, Level 1, Oracle Food Service Tech Stage

The slide deck presentation is now available on slideshare. View now.

The concept of ‘Farm to Fork’ and the supply chain has been in the spotlight for a while now, primarily because consumers want to know more than ever where their food is coming from. Today’s consumers are making dining decision based on a variety of information points far beyond traditional menu and ingredient transparency. These changing consumer dynamics are directly impacting how hospitality organizations are managing their supply chains. Our speaker will share real-life examples of how supply chain volatility is impacting operators and consumers and strategies being used to turn this challenge into an opportunity.

Tuesday
January 18
12:00 pm12:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage
The slide deck presentation is now available on slideshare. View now.

Supply chain issues have captured headlines for all the wrong reasons. Experts from Bain & Company will sort out the pressures facing supply chain executives; strategies to address disruptions; how stresses will impact profitability; and what the future holds for agile supply chains. Join us for this eye-opening deep dive into the facts, figures and future of all things supply chain.      
Tuesday
January 18
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 2
Missed this Big Ideas Session? Watch the Replay

Join us for a panel discussion as we speak with leading organizations on  how technology can enhance the costliest and most consumer facing segment of the supply chain - the final mile. Learn how predictive, configurable and sustainable solutions are developing final-mile deliveries of the future. 
Tuesday
January 18
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 4

Missed this Big Ideas Session? Watch the Replay

Let's face it…there's no return to "normal". Customer behaviors and preferences constantly evolve, dictating how retailers and brands redefine and restructure the ever-changing omnichannel shopping journey. 

For some companies, it means getting back to the basics and building a new foundation. For others, it means leveraging social influence or implementing new initiatives like micro-fulfillment or recommerce. 

Join our OUTDOORSY digital retail executives from Wolverine Worldwide (Merrell, Sperry, etc.), Christy Sports, and Burton as we have an open panel discussion on all things digital strategy.   

Tuesday
January 18
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 5

Missed this Big Ideas Session? Watch the Replay

A panel of experts share their insights on the future of Retail Media. Technologies such as Machine Vision, AI, Machine Learning and IoT sensors have infiltrated in-store retail media ecosystems, unlocking non-addressable in-store media with the data connections needed to help brands + retailers better understand the impact of each media along the customers path to conversion for both digital and physical retail. 
 
In this session we’ll talk about the opportunities to unify in-store with ecommerce, how shopper marketing is evolving and using in-store media to capture customer that may not engage with mobile or web while shopping, what are some way to engage, delight and convert customers to buyers, and what are some of the challenges retailers will face? 

Tuesday
January 18
2:00 pm2:30 pm

Consumers triggered new, organic shopping requirements and accelerated others, once confined to home. Curbside, contactless, virtual sample and consult, and voice integration took off while buy online pick up in-store and other concierge services burgeoned.  Further, with essential/nonessential restrictions, labor shortages and supply chain constraints, retailers had to update operating, merchandising and transaction/fulfillment strategies. Consumers now expect a different retail experience. Join us as we share the technologies retailers need to continue attracting and delighting consumers with digital/personalized experiences, streamlined operations and virtual merchandise.

Session available On-Demand only; post-show

Tuesday
January 18
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

Learn how JOKR is transforming its retail planning for increased efficiency, reduced inventory, and better product availability. With over 100 hubs globally, JOKR, one of the world's fastest-growing grocery delivery start-ups, operates in major cities from New York to São Paulo to Vienna, offering customers the extreme convenience of delivery within 15 minutes of order placement. JOKR will present the benefits of unifying retail planning, where demand forecasting, replenishment, shelf space optimization, and workload forecasting are integrated for maximum speed and efficiency.
Tuesday
January 18
2:00 pm3:30 pm
Javits North, Level 5, SAP Theatre

2022 shows promise of a strengthening economy and healthy consumer spending with pent-up demand for goods and services. Positioning an organization to effectively leverage positive economic factors and a strong consumer still takes vision and a sense of staying true to the organization's mission given an increasingly level retail playing field. In three successive fireside chats, attendees will hear from influential female leaders who continue to steward their organizations with a combination of agility and a vision for growth to rule their domains.

In the opening discussion, WW International president and CEO Mindy Grossman will share her vision positively impacting the health and wellness industry with community, connection and personalization at scale.

Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 5
The world has changed, and with it, consumer behavior and sentiment. To truly understand today’s retail consumer, brands need to leverage in depth insights using social data. Luis Freitas, Director of CRM & Omnichannel at Moët Hennessy, dives into best practices for applying social data to solve some of retail's greatest challenges. 
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 4
Missed this Big Ideas Session? Watch the Replay

If the events of the last two years have taught us anything, it’s that businesses need a strong digital presence to meet rising customer expectations. Luxury fashion brand Natori began its digital transformation 14 years ago, expanding from wholesale to direct-to-consumer. Now, as consumer behaviors continue evolving, Natori is embracing a hybrid retail model with a customer-centric approach, from physical and online stores to digital marketplaces. Join BigCommerce and Ken Natori as they discuss the importance of staying agile and creating a unified omnichannel experience.  
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 1
Missed this Big Ideas Session? Watch the Replay

What was once a novelty is now a necessity. As retailers face more and more challenges, one thing is clear: robots can help retailers know more about their environments, get more work done and see better margins. Our panel will discuss their automation journey and how new innovations in robotics can directly impact the customer experience and sales performance.
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 3
Missed this Big Ideas Session? Watch the Replay

In less than 2 years, iFood Card has had an incredible success, selling over 10 million cards. Starting as an online player and growing its brand presence through partners integrated with the Givex Hub and connected to +150K POS and +50 million users from digital wallets, the card has managed to build a unique positioning both online and offline, helping Ifood's ecosystem to grow through loyalty initiatives and segmented promotions.
Tuesday
January 18
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 2
Consumers increasingly demand a retail experience that is easy, differentiated, and frictionless. How can technology deliver, while also driving business efficiencies for retailers? Jennifer Maul, Director, Just Walk Out Technology by Amazon and Michael Coffey, Chief Strategy and Innovation Officer, Canteen Vending, part of Compass Group, discuss how smart solutions are delivering results for both the consumer and the retailer.
Tuesday
January 18
4:00 pm11:00 pm
Anchored by NRF 2022: Retail’s Big Show, NRF Retail Week encompasses dozens of dinners, receptions, workshops and other events being hosted by and for retail’s decision-makers and influencers.
Wednesday
January 19
9:00 am11:00 pm
Anchored by NRF 2022: Retail’s Big Show, NRF Retail Week encompasses dozens of dinners, receptions, workshops and other events being hosted by and for retail’s decision-makers and influencers.
Wednesday
January 19
10:00 am12:00 pm
Meet at designated location

Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Guided retail store tours provide curated, guided walking tours of cutting-edge spaces by global retail leaders. See firsthand how these retailers are using their understanding of changing behaviors and technology to enhance the customer experience.