Full Conference Pass

Saturday
January 14
10:00 am2:00 pm
Meet at designated location
Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2023 or through the dashboard (see Add-on Experiences) after registration has been completed.
Saturday
January 14
2:00 pm4:00 pm
Meet at designated location
Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2023 or through the dashboard (see Add-on Experiences) after registration has been completed.
Saturday
January 14
6:00 pm7:30 pm
Marriott Marquis, Times Square
Let us treat you to drinks and hors d'oeuvres to welcome you to New York and NRF 2023!

Join us for fun activations to include:
  • DJ
  • Cigar rolling
  • Wheel of prizes – everyone is a winner at this wheel
  • Roaming magician who will blow your mind at the party and be our opening AR/VR speaker on the commercetools stage Sunday morning
  • Specialty drinks
Sunday
January 15
7:30 am8:00 am
Javits North, Level 5
Rise and shine, it’s coffee time. Grab a bite and fuel up for a big day of retail insights and innovation.
Sunday
January 15
8:00 am5:00 pm
Crystal Palace, Level 3

Experience a breakthrough moment in the NRF Membership Lounge with exclusive members-only perks and activations. You can also connect directly with the NRF team to learn how the latest member benefits and programs can help you and your team succeed in 2023.

Members-only perks in the Lounge include:

Sunday
January 15
8:15 am8:20 am
Javits North, Level 5, SAP Theatre
Walmart U.S. President and CEO, and NRF Board Chairman, John Furner welcomes attendees and provides an overview of the current state of retail industry challenges and opportunities.
Sunday
January 15
8:20 am8:45 am
Javits North, Level 5, SAP Theatre
Walmart U.S. president and CEO, John Furner, takes his popular video podcast, “The Huddle with John Furner,” on the road, hosting a candid conversation with Dr. James Cash, The James E. Robison Professor, and Senior Associate Dean, Emeritus at Harvard Business School. In this video podcast format recorded live at Retail’s Big Show,  Dr. Cash will share his business and leadership perspectives, drawing from his vast experience that includes holding board positions at 15 Fortune 100 companies, including Walmart’s. Dr.
Sunday
January 15
8:45 am9:15 am
Javits North, Level 5, SAP Theatre
In a year filled with macroeconomic headwinds, retailers faced uncertainty and unprecedented swings in consumer sentiment and behavior. Looking to maintain its positive momentum, Saks OFF 5TH, the premier luxury-off price destination, deployed smart strategies that leverage the flexibility in the off-price operating model to provide even more value to its customers during these times.
Sunday
January 15
9:15 am9:45 am
Javits North, Level 5, SAP Theatre
Macy’s, Inc. chairman and CEO is changing industry perceptions and reshaping the future of U.S. Retail. With investments in new capabilities, a solid foundation of financial health, a renewed focus on style and fashion, and a deep commitment to the retailer’s Mission Every One social purpose platform, Gennette has created a culture of transformation and infused new vigor into its iconic brands – Macy’s, Bloomingdale’s and Bluemercury. How will Macy’s, Inc. capitalize on its plan to become a purpose-driven, digitally led and modern department store?
Sunday
January 15
10:00 am5:00 pm
Expo, Level 1 and 3
With 800 exhibitors, 100 sessions and multiple special installations, the NRF 2023 Expo is where the retail community goes to get breakthrough ideas.

Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today.
Sunday
January 15
10:00 am12:00 pm
Level 1, Room 1A 03
Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2023 or through the dashboard (see Add-on Experiences) after registration has been completed.
Sunday
January 15
10:00 am5:00 pm
River Pavilion, Level 4
From pandemic to endemic, COVID-19 continues to impact every facet of retail from customer behavior to retail operations.

To help retailers keep pace with this ever-changing landscape and plan for tomorrow, the 2023 NRF Innovation Lab will showcase new technologies helping retailers meet these new and ever-changing challenges including: Artificial Intelligence | Machine Learning | Augmented Reality | Virtual Reality | Blockchain | Robotics | Internet of Things and more.
Sunday
January 15
10:00 am5:00 pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
Sunday
January 15
10:00 am4:00 pm
Special Events Hall, Level 1
New in 2023, the Consumer Product Showcase offers attendees the chance to see breakout products from suppliers, entrepreneurs, small businesses and brands. Taking place on Sunday and Monday during Retail's Big Show, the Showcase will provide a forum for small businesses to feature their consumer-facing products to leading retailers.
Sunday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 1

As fears of inflation grow and a recession looms, retailers are looking at ways to deepen their customer relationships – all with what they have today. 

In a fireside chat, Cover Genius will look at the success of AppleCare, the largest embedded warranty program globally, and measure it against the rest of the industry who are yet to implement similar protection for their customers. 

Sunday
January 15
10:15 am10:45 am
Expo, Level 1, Expo Stage 2
Our panel of experts discuss strategies and tactics used by successful brand marketers to forge enduring and meaningful connections with customers that extend far beyond transactional interactions. Specific topics include emotional loyalty, clienteling, hyper-personalization, CX technology innovation (e.g., facial recognition and AI) and loyalty gamification.
Sunday
January 15
10:15 am11:15 am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
Sunday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 4
Trigo is the only computer vision company in the world to retrofit existing real-size supermarkets into fully autonomous stores. During this mutual session between Trigo and Wakefern, we will discuss frictionless checkout, in-store shopper engagement and process automation. Additionally, this session will showcase Trigo’s modular approach to automation challenges and how Wakefern envisions the modernized supermarket.
Sunday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 5
You’ve heard it all before: inflation, disrupted supply chain, chaotic planning cycles and a challenging market. However, there are retailers that have cracked the code on merchandise planning, budgeting, and inventory optimization to manage through the disruption. Join this panel of retailers as they discuss the good and the challenging aspects of retail planning. You’ll leave with insights and takeaways for your own planning processes.
Sunday
January 15
10:30 am11:00 am
Javits North Level 4, Room 406, UST Stage

Brand and content creator collaborations can drive big results but authenticity must lie at the heart of the relationship. Finding the right partner with shared ideas, goals and expectations, but also able to meet key performance expectations is crucial. In this session we talk to Hollister and Forever 21 about their experiences of what makes a successful brand collaboration

Sunday
January 15
10:30 am11:00 am
Javits North Level 4, Room 404, Twilio Stage

Physical stores will stay relevant and become more strategic for retail organizations if they are no longer managed as points of sale. Stores are the most effective tool to acquire and engage customers. They have also been transformed into logistics, service, and experience hubs. Retail organizations need to shift from a product & operations focus into truly customer-centric business models that will demand new KPIs, and new ways to measure the contribution of the stores in attracting, retaining, and engaging more customers, increasing their lifetime value.

Sunday
January 15
10:30 am11:00 am
Javits North Level 4, Elastic Path Stage

Help us shape the conversation - answer this poll!

The 2023 NYC virtual store tour features the year’s most beautiful, captivating and innovative store openings. This presentation from Accenture and the Retail Design Institute will guide us through the city’s not-to-be-missed new stores--sparking creativity and fresh ideas. Join us as we see the latest retail design trends, technology and innovation in fashion, home, food and more.

Sunday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 4

The first-of-its-kind Unified Commerce Benchmark Index for Specialty Retail evaluates more than 100 global brands on customer experience across 250+ cross-channel context, continuity, and convenience attributes.

This extensive benchmark uncovers what leading retailers are doing to pave the way forward for exceptional in-store and digital customer experiences. Walk away from this session with a vision of what it takes to deliver outstanding experience across the customer buying journey.

Sunday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
The modernization of ecommerce is happening quickly, and consumers expect a seamless brand experience across all channels. With advances in modular and composable technology, the right technology partners can help retailers deliver at speed and scale. In this session, learn how women’s apparel brand Chico’s quickly adapted to the increasing demand of their customers through collaborations via a composable commerce strategy.
Sunday
January 15
11:00 am11:30 am
Expo, Level 3, Expo Stage 3
Join this interactive session to hear from Roxanne Flanagan, SVP & Chief Supply Chain Officer, Walgreens Boots Alliance and Tomasz Blicharski, EVP & Managing Director, Żabka Poland as they talk about how they’re infusing Microsoft technology into key parts of their business to build resilience and ultimately ‘do more with less.’ Hosted by Microsoft’s Corporate Vice President, retail & consumer goods industries, Shelley Bransten you’ll also learn about new capabilities in Microsoft Cloud for Retail that help elevate the store experience and empower store associates to achieve more. 
Sunday
January 15
11:00 am11:30 am
River Pavilion, Level 4, commercetools Stage
João Blümel, the Metaverse Mentalist, promises to read your mind at his one-of-a-kind show.

Come witness the world’s first show to fuse VR, AR and Mind-Reading into a single performance.
Sunday
January 15
11:00 am11:30 am
Expo, Level 1, Food Service Tech Stage
Bring your earbuds + mobile device to this session! Session audio will be transmitted via a silent conferencing system. Using your own mobile device, click here during the live session to access the audio feed. (Extra earbuds will be available.)
Sunday
January 15
11:00 am11:30 am
Expo, Level 1, Expo Stage 1
How do retailers solve for the holy grail of shopping: motivating the 90% of in-store consumers to engage digitally and drive margin-rich revenue? By meeting the increased demand for personalized experiences that span digital and in-store touchpoints. Sean Turner, Swiftly Co-Founder and CTO will discuss how retailers can create meaningful digital connections with their customers that drive business outcomes.
Sunday
January 15
11:00 am11:30 am
Expo, Level 1, Expo Stage 2

Learn how retail experts from Vince, Mejuri, and UNTUCKit manage their company’s omnichannel journey, from rallying internal stakeholders, managing the RFP process, dealing with internal conflict, securing of budget, to managing a project launch and beyond. Hear firsthand from the folks that lead the charge for digital transformation…and lived to tell about it! Gain valuable insights that you can apply to any retail project. 

All attendees with get a copy of “Executing the Ideal Omnichannel RFP” 

Sunday
January 15
11:15 am11:45 am
Javits North Level 4, Room 406, UST Stage
More than ever, consumers are looking to shop with brands with purpose - those that share the values they aspire to and care about. To thrive, brands must stay in tune with their customers by acting in a way that is not only good for shareholders, but also good for the planet and for local communities too. In this session we speak to some of the pioneers of purposeful retail as they share their approach to conscious capitalism.
Sunday
January 15
11:30 am1:30 pm
Various locations in Javits

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
A selection of NYC's mobile culinary artisans | Level 2, inner roadway facing 11th Ave. (outside)
Seating in the Food Truck Alley Lounge | Level 2, South Concourse | Sponsored by: Glassbox

Fun concessions on the Expo
Rent-a-Christmas Lounge: Festive Sandwich Stop | Level 1, back of aisle 200

Sunday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Some people might say a shoe can’t look good and feel great, especially after hours of wearing them. Fitflop is challenging that paradigm with shoes and sandals that combine unmatched style with world-class biomechanical science. Fitflop’s vision is for its internal systems to be as sophisticated as the products it sells. Learn from Fitflop’s CTO in
conversation with Peak, on how the company is reimagining and reengineering its merchandising, planning and marketing operations to be powered by a layer of connected artificial intelligence across the business.
Sunday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5
After looking at the market and not finding what they wanted, Carters’, the purveyor of children’s clothing with over 1,000 stores, has built and is deploying their own Point of Sale (POS) solution on AWS. The replacement of their existing solution is reducing checkout times and improving customer satisfaction scores. The solution also enables an improved omni-channel experience leveraging technologies like personalization and RFID. Hear how Carter’s approached the project and lessons learned for future.
Sunday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
Madison Reed is a digitally native premium hair color brand that successfully parlayed its online success into a growing retail empire. OnQ CEO Paul Chapuis will be joined by Madison Reed Chief Digital Officer Tyler Wozny as they explore the company’s approach to bringing technology in store, and how its new Matchmaker interactive displays played a pivotal role in Madison Reed’s retail expansion.
Sunday
January 15
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
Today’s consumers expect a seamless, personalized shopping experience wherever they choose to engage. To stay competitive, today’s retailers must find innovative ways to connect physical retail spaces with digital platforms. Phygital goes beyond Omnichannel to provide shoppers with seamless and interchangeable experiences. This means combining the best of the brick-and-mortar experience with the efficiencies of digital to create a unified retail enterprise.
Sunday
January 15
12:30 pm2:30 pm
Level 1, Room 1A 03
Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2023 or through the dashboard (see Add-on Experiences) after registration has been completed.
Sunday
January 15
12:45 pm1:15 pm
Level 1, Room 1E 02-03
Open to Retailers only. Space is limited and will be first-come, first-served.

These small group, retailer only discussions focus on specific topics and challenges retailers are facing today. The intimate environment will enable you to share and hear solutions, unique perspectives and valuable takeaways to implement immediately.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 1
As acquisition costs rise, and customer purse strings tighten, retailers must look to new avenues for revenue. Retaining customers through a robust post-purchase experience is a key factor in achieving and maintaining sustainable growth. Through proactive communications, branded tracking pages, and digital returns portals, retailers can earn customer loyalty and carry their curated in-store experiences to their webshops. In this session we will review the must-have touchpoints for brands to achieve a seamless customer journey.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 2
Customer expectations in an increasingly digital-first retail environment, continue to grow. Customers expect fast shipping, and a large, relevant product assortment. How can retailers keep up? With advances in modular and composable technology, implementing Marketplace software can allow for expanded assortment, faster shipping timelines and reduced inventory risk. In this session, learn how wellness brand, The Honest Co, quickly adapted to meet their customer demand with fabric’s Marketplace platform.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 5
Neiman Marcus Group’s senior leadership team understands that remaining a leader in luxury retail requires innovation to maintain the personalized luxury experiences that their customers expect. In this session, Vijay Karthik, Senior VP and CTO at Neiman Marcus Group, discusses their retail journey to the cloud and their ongoing digital transformation. Vijay discusses changing the culture to a cloud-first mindset from a technology and people perspective, lessons they learned along the way, achievements so far, and the vision for the future.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 4
Join American Express, Firework, and industry experts for a robust discussion on how new software and technology can drive growth in consumer spending. The session will dive into how live commerce and shoppable videos have increased conversions for Retailers ranging in sizes, as well as deepened the connection that brands have directly with their consumers through their own websites.
Sunday
January 15
1:00 pm1:30 pm
Expo, Level 3, Expo Stage 3
Global events the past 2 years forced almost everyone to shop online. The thought was, once the pandemic ended, they would keep doing so. In 2022, consumers returned in-store; but they want the information, personalization and convenience of online, within stores. In The Tech Effect: Strengthening the Omnichannel to Meet Consumer Demands, SOTI's SVP of Product Strategy Shash Anand examines issues consumers face in the omnichannel, changes in consumer attitudes, how retailers can capitalize and technology's role in it all.
Sunday
January 15
1:00 pm1:45 pm
River Pavilion, Level 4, commercetools Stage
Mindy Scheier is the CEO of GAMUT Management & Founder of the Runway of Dreams Foundation. Since founding Runway of Dreams in 2014 and GAMUT in 2019, Mindy has been leading a fashion revolution, promoting people with disabilities (PWDs), and advancing the future of Adaptive design.
Sunday
January 15
1:15 pm1:45 pm
Javits North Level 4, Room 404, Twilio Stage
Early metaverse platforms are already transforming how people interact and share experiences, offering new ways and immersive virtual spaces for engagement. Brands are embracing these digital spaces as a way to build communities and connect. In this session speakers from Tommy Hilfiger & NARS join Roblox, to discuss how they are driving brand positioning by investing in virtual stores, building ground-breaking immersive virtual experiences on the platform and co-creating with its community.
Sunday
January 15
1:15 pm1:45 pm
Javits North Level 4, Elastic Path Stage
What is the future of physical stores in an omnichannel age? It’s not about growth for growth’s sake. The retailers who are adding stores to their portfolio are focused on enhanced services, smart partnerships, and delivering on what’s trending in the media zeitgeist. In-store experiences in 2023 need to be engaging, entertaining and community centric. We’ll chat with a few retailers who are making bold moves and winning shopper loyalty.  
Sunday
January 15
1:15 pm1:45 pm
Javits North Level 4, Room 406, UST Stage

Retailers are reinventing how they recruit, train, motivate, and empower staff as new retail models emerge and staff roles change from being purely transactional to becoming relationship builders and brand ambassadors. In this session we speak to leading retailers about their approach to building and sustaining a dynamic frontline workforce.

Sunday
January 15
1:30 pm2:00 pm
Expo, Level 1, Food Service Tech Stage
Bring your earbuds + mobile device to this session! Session audio will be transmitted via a silent conferencing system. Using your own mobile device, click here during the live session to access the audio feed. (Extra earbuds will be available.)

In Fresh, all teams must work together to drive profit and meet customer demand. Problems occur when operating in silos, but a connected software can eliminate this risk and lead to smarter decisions.
Sunday
January 15
1:30 pm2:00 pm
Level 1, Room 1E 02-03
Open to Retailers only. Space is limited and will be first-come, first-served.

These small group, retailer only discussions focus on specific topics and challenges retailers are facing today. The intimate environment will enable you to share and hear solutions, unique perspectives and valuable takeaways to implement immediately.
Sunday
January 15
2:00 pm2:30 pm
Javits North Level 4, Room 406, UST Stage
What can retailers expect as Gen Z passes the baton to Gen A?  New generations prove more difficult to define than older ones. Inconsistencies, anomalies, and contradictions abound in a worldview that must reconcile physical and digital, local and global, commercial and social. Boxing and bowing an understanding of the incoming consumer requires flexibility and creativity. Learn how to navigate this emerging young cohort from experts who are already leading the charge. 
Sunday
January 15
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 5
Join CIOs for an interactive discussion on what it takes to thrive in today’s challenging landscape and how they continue to accelerate omnichannel transformation and expand customer-centric commerce. Learn what’s next on their roadmaps, hear their take on the state of the union for unified commerce and what they’re doing to improve the customer experience. Topics covered: successful omnichannel fulfillment strategies, customer experience improvements, inventory optimization and more.
Sunday
January 15
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 2

The retail climate has seen a lot of ups and downs recently. Customer acquisition costs have increased dramatically, supply chain challenges have created inventory misalignments, and now inflation threatens retailers' margins. Many firms question whether traditional technology investment methods will pay off long-term.

Based on discussions with leading merchants, we have pinpointed critical financial and strategic decisions that retailers can make today to optimize their ROI and reduce technical debt, opening them up to future growth.

Sunday
January 15
2:00 pm2:30 pm
Javits North Level 4, Room 404, Twilio Stage
Over the past two years, grocery retailers have had to reassess and adapt nearly every facet of their operations. Changes to the grocery landscape will continue, shaped by both macroeconomic factors (such as supply chain challenges and inflation) and mercurial customer preferences. The emergence of new challenges will force grocery retailers to adapt their strategies and operations.
Sunday
January 15
2:00 pm2:30 pm
River Pavilion, Level 4, commercetools Stage
Retailers have dealt with large changes over the past 2.5 years and the need to pivot and adapt shows no signs of slowing down – unlike the economy. Between inflation, labor shortages, possible economic downturns, and ever changing macro- and micro-economic factors - there’s no shortage of elements that impact consumer spending and a retailer’s bottom line. In this session, you'll hear about the importance of connected commerce which enables the most successful retailers to build an exceptional customer experience through a fully digitized stack of technology and rich data.
Sunday
January 15
2:00 pm3:00 pm
Expo, Level 1, Expo Stage 1

Discover how Lowe’s is shaping the future of home improvement retail with digital twins to give its retail associates superpowers to optimize operations and localize plans to better serve customer needs.


Additionally, Dell.com, #31 on the NRF Top 100 has embarked on a similar journey optimizing their supply chain and operations. 


Join us for an exciting session, where both Lowe’s and Dell.com share their journeys including strategy, implementation, best practices, success, and lessons learned.

Sunday
January 15
2:00 pm2:30 pm
Javits North Level 4, Elastic Path Stage
A challenging goal for any retailer, increasing speed, efficiency and sustainability while reducing cost, time and waste remains elusive for many smaller enterprises. President, Quiet Platforms (a wholly-owned subsidiary of AEO, Inc.) Shekar Natarjan, will share his insights about creating an open-source supply chain platform to help simplify retailers’ logistics and delivery networks.
Sunday
January 15
2:00 pm3:00 pm
Expo, Level 3, Expo Stage 3
At Lowe’s, we strive to deliver the right home improvement products with the best service and value across every channel and community we serve.  Our partnership with Zebra Technologies equips teams with the technology they need to spend up to 60% more time on the floor, delivering a modern store experience that focuses on superior customer service and meeting higher productivity benchmarks.  
Sunday
January 15
2:45 pm3:15 pm
Javits North, Level 5, SAP Theatre

Nordstrom president and Chief Brand Officer Pete Nordstrom is taking his popular podcast, The Nordy Pod, on the road to record a special episode live in front of NRF 2023’s Main Stage audience. The Nordy Pod features enriching conversations with Nordstrom customers, employees and notable leaders in retail and fashion who have defined their industries.

Sunday
January 15
3:00 pm3:30 pm
Expo, Level 1, Food Service Tech Stage
Bring your earbuds + mobile device to this session! Session audio will be transmitted via a silent conferencing system. Using your own mobile device, click here during the live session to access the audio feed. (Extra earbuds will be available.)
Sunday
January 15
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1

The last few years have brought waves of unprecedented change, from explosive ecommerce growth to the proliferation of omnichannel commerce. As consumer behaviors have transformed and redefined the retail landscape at large, the wine and alcohol industry has seen a significant shift from distribution models to direct-to-consumer sales at a rate never before seen. 


Join WineDirect VP of Product, Jim Secord, and BigCommerce CEO, Brent Bellm, as they discuss the ecommerce transformation of the wine industry and how to deliver the cutting-edge experiences shoppers expect. 

Sunday
January 15
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
Creating and managing long-term labor plans and budgets is often time consuming and error prone.  Because labor is a retailer's largest controllable expense, it is critical for Store Operations and Finance to have the right tools to scale payroll costs to respond to changing market conditions.  Join Axsium’s Michael Gondek and Luke Muellerleile as they share how the world's leading retailers are transforming their labor planning platform to analyze labor performance, align spending priorities, adapt to changes in their business, and accelerate decision making.
Sunday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3
PVH Corp. is one of the world’s largest fashion companies and home to global iconic brands including Calvin Klein and TOMMY HILFIGER. In this fireside chat, learn more about PVH’s strategic vision and data management journey. Hear how PVH expanded its PIM capabilities and processes globally, gained organizational buy-in, migrated to SaaS and consolidated its technology stack, as well as how the retailer plans to further maximize its data management investment to drive fashion forward in the future. 
Sunday
January 15
3:15 pm3:45 pm
Javits North, Level 5, SAP Theatre

The past few years have proven that change is the only constant in commerce. From supply chain challenges and increasing consumer expectations to privacy and advertising shifts, businesses need to transform to have staying power. In a fireside chat, Shopify President Harley Finkelstein and Mattel President/COO Richard Dickson will discuss how to break through current business pressures, innovate, and maintain staying power to meet consumer demands.

Sunday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 5
Consumers increasingly demand a retail experience that is easy, differentiated, and frictionless. How can technology deliver while also driving business efficiencies for retailers? In this session, Jon Jenkins, Vice President of Just Walk Out technology by Amazon, discusses how smart solutions are delivering results for both the consumer and the retailer.
Sunday
January 15
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4

The dawning of Web3 brings many exciting possibilities for retailers to further engage with customers and drive scalable profit. But do new innovations such as the Metaverse, NFTs, Cryptocurrencies, AI (i.e., ChatGPT) and digital goods marketplaces new channels to growth and customer engagement or high-risk ventures with uncertain returns? 

Sunday
January 15
4:00 pm5:00 pm
Expo, Levels 1 and 3
Grab a snack and drink while strolling through the aisles to take in the latest cool retail tech.
Sunday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Caleres, who operates Famous Footwear, Allen Edmonds and Naturalizer, tells their transformation story that led to a 24% increase in conversions. From an outdated technology stack with lots of manual processes and a lack of shopper insight, they re-invented their digital experience around the customer, all-while managing the complexities of physical store locations, large product catalogs and multiple branded sites. Hear about their deployment and how they’re creating frictionless, relevant and personalized experiences with Coveo AI.
Sunday
January 15
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2

Struggling with poor product experiences, sluggish time-to-market rates, and siloed processes? Your future success relies on your ability to deliver world-class product experiences no matter where your customers find you, yet many retailers struggle to keep up due to legacy technology and monolithic approaches. 

Orchestrate, activate, and optimize your entire product story across all owned and unowned channels, fueling exceptional omnichannel product experiences with the agility and consistency you need to delight your customers with a Product Cloud.

Sunday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
If the eCommerce boom of 2020 created new opportunities for retailers, the new year promises to bring added disruption. High shopper expectations, omnichannel competition, and economic uncertainty mean that retailers must energize their product data and content to break through in 2023. Engage with Syndigo as we share how your peers are evolving their approach, more effectively managing more complex environments, and optimizing three primary strategies that lift retail business sales. 
Sunday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 4
To drive a world-class, interconnected experience for its customers and associates, The Home Depot embarked on a full network refresh across its 2300+ stores. In this session, Technology Sr. Director Coleen Matsuo will discuss the drivers behind the refresh, the solution evaluation, the deployment experience, and the benefits being providing to customers and associates. Attendees will learn how the retail leader is leveraging the latest in edge technology to blend the digital and physical worlds and enable customers to design, research and purchase materials with ease. 
Sunday
January 15
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5
Consumer expectations have evolved over the past few years and for retail operations today, that means rethinking the in-store experience to meet those increased demands. Join David Dobson, Intel and Andy Szanger, CDW for an engaging discussion on how retailers are using technology to both remove friction from the checkout process and create in store experiences that not only bring customers back to the store but make them want to spend more time there.
Monday
January 16
7:30 am8:00 am
Javits North, Level 5
Rise and shine, it’s coffee time. Grab a bite and fuel up for a big day of retail insights and innovation.
Monday
January 16
8:00 am5:00 pm
Crystal Palace, Level 3

Experience a breakthrough moment in the NRF Membership Lounge with exclusive members-only perks and activations. You can also connect directly with the NRF team to learn how the latest member benefits and programs can help you and your team succeed in 2023.

Members-only perks in the Lounge include:

Monday
January 16
8:45 am9:15 am
Javits North, Level 5, SAP Theatre
Target CEO Brian Cornell, the National Retail Federation’s 2022 “Visionary” Honoree, returns to the Big Show Main Stage for a conversation with top leaders from Target’s diverse leadership team, to discuss what it means to build a strong company culture – and why it’s more critical than ever to the success of retailers, as we navigate a volatile environment.
Monday
January 16
9:00 am5:00 pm
Expo, Level 1 and 3
With 800 exhibitors, 100 sessions and multiple special installations, the NRF 2023 Expo is where the retail community goes to get breakthrough ideas.

Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today.
Monday
January 16
9:00 am5:00 pm
River Pavilion, Level 4
From pandemic to endemic, COVID-19 continues to impact every facet of retail from customer behavior to retail operations.

To help retailers keep pace with this ever-changing landscape and plan for tomorrow, the 2023 NRF Innovation Lab will showcase new technologies helping retailers meet these new and ever-changing challenges including: Artificial Intelligence | Machine Learning | Augmented Reality | Virtual Reality | Blockchain | Robotics | Internet of Things and more.
Monday
January 16
9:00 am5:00 pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
Monday
January 16
9:15 am9:45 am
Javits North, Level 5, SAP Theatre

In the four years since Marvin Ellison joined Lowe’s as CEO, his visionary leadership has driven tremendous growth in sales, customer service and community investments. Ellison has ignited Lowe’s business transformation with a focus on building the company into a world-class omnichannel retailer and the employer of choice in retail, and his efforts are being noticed: The Fortune 50 company was named Most Admired Specialty Retailer each of the past two years.

Monday
January 16
9:15 am10:00 am
Expo, Level 1, Expo Stage 1

Today’s customer is tech-savvy, connected, and expecting personalized service at every turn. For restaurants, investing in digital enhancements with an integrated approach to networking, IoT, Wi-fi, and cybersecurity will allow them to develop “digital DNA” - a holistic identity wrapped around technology, with customer experience at the core. Join us to hear from Chick-fil-A on how they’re bringing integrated digital experiences to every phase of their customer interactions - to lead the way as a restaurant of the future.

Monday
January 16
9:15 am10:00 am
Expo, Level 1, Expo Stage 2

85% of consumers will not shop with a retailer again after having had a poor delivery experience. How do you make deliveries better? Your customers desire a personalized and seamless delivery and return experience. Your goal is to provide a cohesive experience from order to delivery by creating simplified, efficient and cost-effective deliveries that increases consumer satisfaction and brand loyalty. 

Attend this panel to learn how HelloFresh & Tonal are ensuring that every delivery reaches its destination every time, on-time, accurately, efficiently, and sustainably. 

Monday
January 16
9:15 am10:00 am
Expo, Level 3, Expo Stage 4
Traditional allocation planning processes were built to address simpler, predictable, and transactional retailing. In today’s world of constant change, these tools fail to deliver on strategy, scalability, and customer experience. Our panelists share how they’re adopting a new approach, geared around precision and automation that only AI/ML can provide. From highly accurate forecasting to AI-driven allocation connected to targeted and precise assortments, don’t miss as these retailers reveal their must-haves in a platform and how they’re driving a new value equation with AI at scale.
Monday
January 16
9:15 am10:00 am
Expo, Level 3, Expo Stage 5
Cloud POS sounds great in principle, but is a lot more complicated to deliver, especially across a large store base across multiple countries. Join this panel of leading-edge retailers as they share their cloud POS journeys - why cloud POS is a priority, how far they’ve come, where they want to go next, and what kind of value they’re achieving along the way.
Monday
January 16
9:15 am10:00 am
Expo, Level 3, Expo Stage 3
Retailers today are challenged to satisfy shifting customer expectations while engaging and retaining employees. Hear from Vera Bradley’s CRO, Mary Beth Trypus, and VP of Stores, Kelly Brown, as they explore how workforce management and store operations innovations have helped them create a modern store experience. 
 
Discover how they deployed Zebra’s hardware, software, and service offerings to simplify work for store associates and improve labor scheduling effectiveness, boosting employee productivity and providing customers with an outstanding in-store experience.
Monday
January 16
9:45 am10:15 am
Javits North, Level 5, SAP Theatre
Taking care of customers and associates is at the center of how Kroger operates. In an ever-changing grocery retail environment, Kroger continues to innovate, finding new ways to bring customers the meal solutions they crave. From embracing organics and convenience to strengthening its private label offering and scaling technology, America’s grocer continues to evolve the customer experience.
Monday
January 16
10:00 am12:00 pm
Level 1, Room 1A 03
Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2023 or through the dashboard (see Add-on Experiences) after registration has been completed.
Monday
January 16
10:00 am4:00 pm
Special Events Hall, Level 1
New in 2023, the Consumer Product Showcase offers attendees the chance to see breakout products from suppliers, entrepreneurs, small businesses and brands. Taking place on Sunday and Monday during Retail's Big Show, the Showcase will provide a forum for small businesses to feature their consumer-facing products to leading retailers.
Monday
January 16
10:15 am10:45 am
Expo, Level 3, Expo Stage 3
How are the partnerships between business and technology leaders driving new and innovative customer experiences and transforming retail organizations?  Hear from CxOs of leading brands on how they are shaping growth plans and building strategic innovation agendas with their business stakeholders across Finance, Marketing, Merchandising and Supply Chain. 
Monday
January 16
10:15 am11:15 am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
Monday
January 16
10:30 am11:00 am
Javits North Level 4, Room 406, UST Stage
The luxury resale economy is booming; growth is reported to be 11X faster than traditional retail and many retailers are angling for a share of the pie. Still, exciting opportunities come with great responsibility. Sourcing can be clunky and authenticity is imperative. Choosing partners that know the ropes is critical to success. We’ll talk with the wizards behind the curtain of luxury resale and learn the ins and outs of building a successful marketplace.  
Monday
January 16
10:30 am11:00 am
Javits North Level 4, Room 404, Twilio Stage

Luxury fashion platform FARFETCH has been at the forefront of e-commerce connecting creators, curators and consumers globally. Today FARFETCH connects consumers in more than 190 countries with 1,400-plus luxury sellers. In this session, Kelly Kowal, Chief Platform Officer at FARFETCH, will be joined by brand partner Harrods, to discuss the challenges and lessons learned in building a successful international business model and how to keep up with the demands of today’s customer through innovation and personalization.

Monday
January 16
10:30 am11:00 am
Javits North Level 4, Elastic Path Stage

Help shape the conversation - answer this poll!

From the rise of the polycrisis era to decentralized social media, Future Drivers 2025 is fresh research identifying five of the most important global driving forces that will shape the macroeconomic and business landscape in 2025. Join us as WGSN’s Andrea Bell provides key information and strategies that you can implement today to help secure your success in the near future.

Monday
January 16
11:00 am11:30 am
Expo, Level 3, Expo Stage 4
Learn how Tableau helps Aldi’s stores and associates make smarter decisions with real-time, SKU-level store data and analytics. Join Derek Russo, Director of Finance & Administration, to learn how they equip all store employees with the insights they need to evolve at the speed of the consumer. Aldi drives team alignment and make smarter decisions with Tableau’s easy to use, mobile-friendly visual analytics that surface the insights they need, when they need them.
Monday
January 16
11:00 am11:30 am
Expo, Level 1, Food Service Tech Stage
Bring your earbuds + mobile device to this session! Session audio will be transmitted via a silent conferencing system. Using your own mobile device, click here during the live session to access the audio feed. (Extra earbuds will be available.)
Monday
January 16
11:00 am11:45 am
River Pavilion, Level 4, commercetools Stage
You may know it as smart speaker, or the voice that tells jokes to your kids. You may think it’s a marketing channel, or only available through Big Tech.

Think again. A number of leading retailers know conversational artificial intelligence – voice assistance -- as a technology that is creating operational efficiencies (from warehouse to store), aiding employee retention, and lifting brand affinity. A technology that’s not only on the roadmap, but in implementation. (And in ways you may not expect.)
Monday
January 16
11:00 am11:30 am
Expo, Level 1, Expo Stage 1
Effective field leadership is essential to retail success.  Saving your District, Regional, and Zone Managers time by providing efficient robust tools and resources ensures their ability to support “goal meeting” stores and setting up frontline associates for success.  Simple and effective solutions drive results.  Learn how Dollar Tree and Family Dollar uses Opterus’ OPSCENTER to achieve their goals.
Monday
January 16
11:00 am11:30 am
Expo, Level 1, Expo Stage 2
Worldwide disruption has ignited a new narrative for the future of retail. Join us for expert advice from leading global retailers Careismatic Brands, Designer Brands and Harry Rosen on how to successfully navigate universal industry challenges and leverage technology to transform underlying opportunities into growth and profit. Discover how these retail brands have effectively pivoted to maximize revenue while adapting to consumer trends and expectations.
Monday
January 16
11:00 am11:30 am
Expo, Level 3, Expo Stage 5
Digital ID technology is key to the next evolution of IoT, which will see trillions of connected items added to the billions we have today. Since its inception, Fast Retailing has continuously transformed itself, digitizing clothing with RFID and combined it with other technologies such as AI and robotics to automate, visualize and optimize supply chain management, leading to the evolution of the human touch purchasing experience for customers worldwide. Join us for an open and lively discussion on this ongoing revolution in retail.
Monday
January 16
11:15 am11:45 am
Javits North Level 4, Room 406, UST Stage
Drones have been the outlier in retailers’ quest to solve last mile delivery. Bogged down by Federal regulations and the hurdle of shifting consumer behavior, they’ve been slow to get off the ground. Not anymore. An ever-increasing number of retailers are adding drones to their portfolio of last mile options and shoppers are on board. 
Monday
January 16
11:15 am11:45 am
Javits North Level 4, Room 404, Twilio Stage
Retail media is disrupting the digital advertising industry and creating new high-margin revenue streams for retailers. The opportunity behind this fast-growing $40 billion US market is significant, with brands eager to capitalize on retailer first-party data to reach shoppers with relevant advertising experiences. In this session with retail media leaders, we examine how retail media networks are evolving to meet consumers shopping behaviors wherever they are, whether that be in-store or online.
Monday
January 16
11:30 am1:30 pm
Various locations in Javits

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
A selection of NYC's mobile culinary artisans | Level 2, inner roadway facing 11th Ave. (outside)
Seating in the Food Truck Alley Lounge | Level 2, South Concourse | Sponsored by: Glassbox

Fun concessions on the Expo
Rent-a-Christmas Lounge: Festive Sandwich Stop | Level 1, back of aisle 200

Monday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 5

Physical stores are now undeniably the hub for record-breaking omnichannel sales. Excellent operations and 360° in-store visibility are required to ensure maximum productivity, on-shelf availability and profitability. In fact, 70-90% of stock-outs are really caused by poor execution...NOT supply chain shortages. 

Join Movista to learn how to streamline frontline operations with smarter retail execution and achieve 100% OSA in 2023. 

Monday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
Join us for a dynamic conversation detailing how the premier digital platform for luxury fashion moves their business forward using Slack. From IT operations, to corporate lines of business and more, we’ll show how Saks leverages Slack to: optimize efficiency using automation and workflows, enable collaboration and improved productivity, and increase employee engagement.
Monday
January 16
11:45 am12:15 pm
Expo, Level 1, Expo Stage 1
CI&T’s Director of Retail Strategy, Melissa Minkow is joined by Petco's Chief Administrative Officer, John Zavada for a conversation highlighting the findings from CI&T's annual Connected Retail Report.The two will discuss how Petco is designing a best in class connected retail experience throughout the customer journey. Key themes include personalization, whether or not the metaverse should be a priority, and how consumers prefer to use digital channels in the context of brick and mortar.
Monday
January 16
11:45 am12:15 pm
Expo, Level 3, Expo Stage 3
Retailers and their partners know that to thrive amid the pressures of day-to-day business they must put innovation at the center of everything they do, from their business model to their products and experiences. In this session, dive deep into the digital transformation at PepsiCo Frito Lay, and learn about how the $18 billion brand manages the balance between the demands of today and innovating for tomorrow. Hear from a combination of business and technical leaders and gain a pragmatic view of how you can put innovation at the heart of your business.
Monday
January 16
12:00 pm1:00 pm
Press office, Level 1, 1C 03
Open to registered press and analysts only. Lunch provided first-come, first-served.

As we turn the calendar, the economic situation in the United States is unsettling to say the least. There is considerable divergence over what might happen in 2023 in terms of economic growth, inflation and interest rates. NRF’s chief economist, Jack Kleinhenz, Ph.D., CBE will lead a panel of professionals to discuss key economic indicators, recent trends and 2023 outlook.
Monday
January 16
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 2

WorkJam invites you to join them for the unveiling of a global research study commissioned by WorkJam and conducted by Forrester Consulting that explores how ready we are as an industry to overcome the rejection we face from the frontline.

Guest speaker Dr. James McQuivey, VP, Research Director at Forrester will share insights and trends on building a silo-less EX (employee experience) for your frontline by unlocking scheduling, training/learning, task management and employee communications together. Retailers who do this will win.  Join our session to see if you are ready.

Monday
January 16
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 3
In a world of constant disruption, even very good is no longer good enough. To stay relevant brands must become, and stay, truly remarkable. This session will outline the key principles of making the remarkable mind shift and highlight real-world success stories from one of the world's most innovative retailers. 
Monday
January 16
12:30 pm2:30 pm
Level 1, Room 1A 03
Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2023 or through the dashboard (see Add-on Experiences) after registration has been completed.
Monday
January 16
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 5

Discover Loblaws’ journey to transform their pricing across thousands of stores amidst a rapidly changing retail environment.

Built on a Google foundation, Revionics’ latest technology innovations empower Loblaws to make faster, smarter pricing decisions that better meet customer expectations and produce high-impact results.

Join Loblaws and Revionics for an engaging fireside chat on the new era of pricing and a look at how Revionics’ new platform delivers the power of AI with the speed, scale and automation retailers need in a dynamic, omnichannel world.

Monday
January 16
12:30 pm1:15 pm
Expo, Level 3, Expo Stage 4
PVH’s leadership team knows the power behind running a global fashion empire is its people - that connecting with future generations of retail talent is how iconic brands remain timeless. In this session, Hari Dorai, Senior Vice President of HR Operations, Systems, and Analytics at PVH, shares how they deliver digital-led, associate-first experiences at global scale. He’ll discuss tools to engage frontline talent, uncover hidden insights, and put autonomy and control into the hands of people across the employee lifecycle.
Monday
January 16
12:30 pm1:15 pm
Expo, Level 1, Expo Stage 1
Retailers continue to face supply chain disruptions while managing consumer expectations for product availability, with no end in sight. To better anticipate demand and grow market share, retailers have no choice but to transform their forecasting and planning capabilities now. Learn how Walgreens is facing this challenge head on by leveraging AI with new and external data sets, from weather to local events to social media, to dramatically improve demand planning and forecast accuracy leading to greater inventory performance, profitability, employee productivity, and customer satisfaction.
Monday
January 16
12:45 pm1:15 pm
Level 1, Room 1E 02-03
Open to Retailers only. Space is limited and will be first-come, first-served.

These small group, retailer only discussions focus on specific topics and challenges retailers are facing today. The intimate environment will enable you to share and hear solutions, unique perspectives and valuable takeaways to implement immediately.
Monday
January 16
1:00 pm1:30 pm
River Pavilion, Level 4, commercetools Stage
Holt Renfrew is considered Canada’s leading fashion and lifestyle retailer. Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences, and is Canada’s hub for the world’s best fashion and beauty brands. In 2021, Holts announced bold sustainability initiatives that reinforce its commitment to creating a better future for people and the planet. Holt Renfrew believes that retail can be a force for good and an organization should enable customers to make trusted, responsible purchases.
Monday
January 16
1:15 pm1:45 pm
Javits North Level 4, Elastic Path Stage
Organized retail crime (ORC) is a growing threat to retailers of all sizes, is imperiling employee and customer safety, and is hurting companies’ financial performance. This session will highlight how ORC threats are evolving, how law enforcement and retailers can work together more effectively on ORC investigations, and what NRF is doing to support legislation and industry initiatives that will help to counter ORC.
Monday
January 16
1:15 pm1:45 pm
Javits North Level 4, Room 406, UST Stage
What are the rules for survival in the quick serve restaurant arena? Here’s a hint: rules are overrated! Operators are rethinking everything from menus to media and from data analytics to who’s manning the deep fryer. Expect our panel of experts to provide plenty of new ideas to chew on … pun intended.
Monday
January 16
1:15 pm1:45 pm
Javits North Level 4, Room 404, Twilio Stage
In a world where consumers are becoming increasingly digitally savvy, experimental and having higher expectations for their retail experiences, luxury brands are constantly thinking of new ways to impress customers. In China, e-commerce innovation is key to attracting consumers, especially the millions participating in annual holiday shopping events. Luxury brands are now at the forefront of courting these digitally savvy consumers.
Monday
January 16
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 2

Data is nothing new for retailers in 2023. But environments continue to change and customer demands continue to rise. Just as technology and processes have had to rapidly adapt, so must our understanding of data. 

From the specifics about what and how data is collected, to how every insight can be used to generate the highest return and propel engagement. Our panel of industry and technology experts will give you a better understanding of how you can optimize data collection in order to maximize the effectiveness of data decisions. 

Monday
January 16
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 4
Join omnichannel retail fulfillment executives for an interactive conversation to discuss how they are accelerating their omnichannel transformation and driving value for their customers. Learn what’s next on their roadmaps and business plans, hear their take on the state of the union for unified commerce and what they’re doing to improve their customer experience. Topics covered: successful omnichannel fulfillment strategies, customer experience improvements, technology roadmaps, inventory optimization and more. This session promises to be highly engaging, fun and educational! 
Monday
January 16
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 5
Shoppers expect companies to know them, anticipate their needs, and connect them with products and services that meet those needs across channels. Learn how T-Mobile using the Adobe Experience Cloud to delight their customers with a seamless, connected cart & buy-flow experience with relevant contextual recommendations & discounts delivered throughout. And how they’re empowering their back-office with an integrated solution for managing the audiences and content/assets as part of delivering a personalized experience at scale.
Monday
January 16
1:30 pm2:00 pm
Level 1, Room 1E 02-03
Open to Retailers only. Space is limited and will be first-come, first-served.

These small group, retailer only discussions focus on specific topics and challenges retailers are facing today. The intimate environment will enable you to share and hear solutions, unique perspectives and valuable takeaways to implement immediately.
Monday
January 16
1:30 pm2:00 pm
Expo, Level 3, Expo Stage 3
The shopper journey has evolved, and retailers risk being left behind in the rush to improve their omni-channel offers. Leading retailers understand that focusing on business objectives is the best way to meet their customers’ needs. Join Danny Knopp, VP Core Retail Technology at Footlocker discuss how they are starting their unified commerce journey with Blue Yonder.
Monday
January 16
1:30 pm2:00 pm
Expo, Level 1, Expo Stage 1
Customer retention hasn’t been so important in today’s world when technology became the main alliance that allows companies to be present in their customer’s everyday lives, through experiences that leave a mark in their behavior, brand engagement and a simple natural purchasing choice. Join us at Givex, iFood and the digital expert Guga Schifino to learn about how MarTech is changing the way that companies interact and retain their customer’s base. 
Monday
January 16
2:00 pm2:30 pm
Javits North Level 4, Room 406, UST Stage
In 2022, the world has faced significant challenges that have continued to disrupt the retail industry. We have seen inflation, war, the pandemic, climate change, supply chain challenges, changing government policies, and even increased talk about deglobalization. In this presentation, Dr. Ira Kalish, Deloitte’s Chief Global Economist, will discuss these issues as he offers his view on continued evolution and what retailers can expect in 2023 and beyond.  
Monday
January 16
2:00 pm2:30 pm
Javits North Level 4, Room 404, Twilio Stage
More and more brands now recognise the value of going direct to consumer across borders rather than through marketplaces and other intermediaries. D2C not only cuts transaction and fulfillment costs, but enables brands to communicate directly with customers to deliver rich experiences and build relationships for long-term returns.
Monday
January 16
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 1
Fabletics is one of the digitally native retailers leading the industry in store openings. Join Fabletics and StoreForce as they discuss the acceleration of store growth and how they’re using StoreForce's all-in-one solution to deliver KPI performance, optimized store scheduling, timekeeping, and employee engagement to support their growth.
Monday
January 16
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 4
Learn how consumer behavior and labor markets are spurring today’s reality and how retailers are leveraging automation as a solution.  E-commerce is fueling the increase in consumer demand even as labor shortages are the new norm. Gaining additional throughput with automation requires expertise in planning, dense storage, and highly efficient automated picking strategies—all managed by sophisticated WMS technologies. SSI SCHAEFER will take you through the challenges and benefits when designing for a retrofit or even a new greenfield automation facility in today’s market.
Monday
January 16
2:15 pm3:00 pm
Expo, Level 1, Expo Stage 2
President & CEO, Satish Malhotra, is on a mission to transform The Container Store into “the best version of itself.” Along the way, he’s set some staggering goals - doubling sales to over $2B, opening over 75 new stores, and pioneering the company’s position on sustainability (to name a few). In this fireside chat, we’ll reveal how TCS empowers its teams to run fast towards these accomplishments, leveraging the company’s rich culture and customer-first principles to drive unprecedented growth.
Monday
January 16
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 3
Thriving in today’s challenging economy requires getting a lot of things right. In this session, we’ll look at the findings from the Omnichannel Retail Index. Our industry experts will discuss how to turn the learnings into actionable tactics and strategies to drive growth in 2023. 
Monday
January 16
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 5

What’s the difference between a successful online marketplace and one that fails? When done right, marketplaces protect retailers from inventory imbalances, profitably unlock new categories, and grow share of wallet. But achieving the scale needed to make real business impact can be a complex challenge.

In this session, Macy’s CDO Matt Baer will reveal the marketplace strategies that are helping Macy’s thrive in the current retail environment. Amanda Zuckerman joins the session to share how Dormify uses marketplaces to boost its eCommerce growth.

Monday
January 16
2:45 pm3:00 pm
Special Events Hall Level 1
Everyone loves a competition.

Check out the breakout products from suppliers, entrepreneurs, small businesses and brands in the NEW in 2023 Consumer Product Showcase. Then, vote for your favorite product using the NRF 2023 mobile app. The two companies with the most votes will win first and second prizes of $15,000 and $10,000!
Monday
January 16
2:45 pm3:15 pm
Javits North, Level 5, SAP Theatre
Food systems are integral to the health and well-being of our communities. As retail grocery continues to grapple with the challenges of inflation, supply chain restrictions and climate change, it is imperative that companies continue to build sustainable food systems to benefit the generations to come. Hear from CEO Jason Buechel on how Whole Foods Market is investing in sustainability, with initiatives around regenerative farming, reducing food waste, and responsible sourcing to build a better future of food in the grocery sector and beyond. 
Monday
January 16
2:45 pm3:15 pm
River Pavilion, Level 4, commercetools Stage

How Ulta Beauty and Belk are making more commerce connections.  

Adding small improvements onto legacy ecommerce platforms is not a sustainable way to make a big impact.  By adopting a composable commerce mindset, Belk and Ulta recognized immediate, astounding and game-changing results.  They’re now able to make more connections while cutting costs. Attend this session to gain insight into the dangers of remaining on the outdated side of the Commerce Technology Chasm and how you can apply the strategy to your own organization.

Monday
January 16
3:00 pm3:30 pm
Expo, Level 1, Food Service Tech Stage
Bring your earbuds + mobile device to this session! Session audio will be transmitted via a silent conferencing system. Using your own mobile device, click here during the live session to access the audio feed. (Extra earbuds will be available.)
Monday
January 16
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 1
Multi-vendor marketplaces now account for more than 50% of global ecommerce sales. Adding traditional drop-shipping to the equation adds an even bigger share of that pie. Yet many organizations remain hesitant to jump into the multi-vendor ecommerce realm or remain stuck with an antiquated drop ship strategy. In this session, Janae Pasquinelli, Walgreens Senior Director of Digital Merchandising and Tom McFadyen, CEO of McFadyen Digital, will discuss the best ways to approach retail multi-vendor sales.
Monday
January 16
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2
At the conclusion of every holiday season, business leaders make a note to take action on the prior year’s learnings. What worked, what didn’t work and how it can be done better. This session will explore those learnings directly from a major retailer, industry analyst and PayPal, pulling insights from its customer base of nearly 400M consumers. 
Monday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 4
Brands that have a strong direct-to-consumer strategy and enabling technology are now realizing clear competitive advantage. An agile omnichannel order management system coupled with a state-of-the-art warehouse management system is key to optimizing order orchestration, fulfillment and delivering the customer experience. Find out how Titan Brands accelerated its omnichannel transformation - improving both their customers’ experience and profitability. In this insightful session learn the keys to determining  optimal omnichannel strategies, technology and fulfillment partners.  
Monday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 3
Athletes know it takes years of training to become best in class which is no different when it comes to digital marketing. DICK’S Sporting Goods has been on a journey for several years to dig deep into their data and glean meaningful insights to understand their millions of customers and the experiences that delight them. Hear Shawn Wilkinson, eCommerce Program Manager for Personalization at DICK’S, as he outlines the customer-centric program his team has developed to operate the future of online and in-store shopping experiences.
Monday
January 16
3:15 pm3:45 pm
Javits North, Level 5, SAP Theatre
Inspired by his own experience starting Chobani as a Turkish immigrant to the U.S., Hamdi Ulukaya hired refugees and experienced early on that they were some of his most loyal, dedicated, and resourceful employees. In 2016, he founded the Tent Partnership for Refugees to mobilize the global business community to hire, train, and mentor refugees and incorporate them into their core operations.
Monday
January 16
3:15 pm3:45 pm
Expo, Level 3, Expo Stage 5
Prolific Uncertainty. About health and safety. About finances. About the future. Responding to this ever-present feeling of uncertainty, consumers have shifted priorities and behaviors. But has your company adapted?
 
Since 2017, dunnhumby’s Retailer Preference Index (RPI) has prepared U.S. retailers and brands for the evolving customer, based on insights from over 10,000 U.S. shoppers about what matters to them most when shopping at 60+ grocery retailers.
 
Monday
January 16
3:45 pm4:15 pm
Javits North, Level 5, SAP Theatre
Since the pandemic, the pet industry has continued to boom as hybrid working and geographic shifts mean people are bringing more pets into their families. And the category continues to grow as pet parents invest in premium products and services despite historic inflation. Join Petco CEO, Ron Coughlin, in his fireside chat to hear how Petco has accelerated omnichannel growth by reengineering its business to meet consumer dynamics, which he believes other retailers can implement.
Monday
January 16
4:00 pm5:00 pm
Expo, Levels 1 and 3
Grab a snack and drink while strolling through the aisles to take in the latest cool retail tech.
Monday
January 16
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 1
Fnac Darty's online sales have exploded since 2019. In order to adapt to the influx of consumers on Black Friday and holiday season, Fnac Darty called on Kyndryl to reinforce and secure the existing front and back office IT infrastructure which allows Fnac Darty to absorb an unprecedented peak load (up to x4 vs baseline). In addition, migrating part of the fnac.com web front-end application to an Azure environment, carried out in partnership with Microsoft will maximize sales and optimize the customer experience to support all commercial operations
Monday
January 16
4:00 pm4:30 pm
Expo, Level 1, Expo Stage 2
Employee turnover is barreling towards a 20% increase over pre-pandemic numbers and talent challenges persist. So how did one company transform its onboarding experience to center the associate, cultivate a culture of BYOD learning and help mitigate attrition? Senchal Murphy, Kroger’s Senior Director of Human Resources, shares her company’s award-winning vision for rewriting the onboarding playbook across its 400K+ workforce and how it allowed the grocery giant to deliver exceptional customer service while providing a sustainable, simplified, engaged model for the future.
Monday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 5
The retail world is grappling with economic uncertainty as it continues to face rising costs, excess capacity, labor shortages, and challenges to growth forecasts. In this environment, find out from a leading online retailer how an effective eCommerce fulfillment strategy enables you to deliver on consumers’ ever-evolving needs and expectations.
Monday
January 16
4:00 pm4:30 pm
Expo, Level 3, Expo Stage 3
Sustainability has become integral to the customer experience as consumers increasingly seek retailers that reflect their values. In this fireside chat with URBN, a portfolio of global consumer brands including Urban Outfitters, Free People and Anthropologie, discover how the company leverages product data to create unique shopping experiences and supports circularity through its Urban Renewal line and Nuuly brand. Learn how URBN uses a flexible data model to orchestrate and convert sustainability data to develop meaningful connections with its customers.  
Monday
January 16
5:00 pm7:00 pm
Bloomingdale’s Flagship Store
By invitation only. Talking Shop is an exclusive, off-the-record reception during Retail’s Big Show for retail executives and media to relax and unwind away from the hustle and bustle of NRF 2023. Director and above retail professionals can join this off-the-record cocktail reception at Bloomingdale’s Flagship Store.
Monday
January 16
6:00 pm8:00 pm
Meet at designated location
Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2023 or through the dashboard (see Add-on Experiences) after registration has been completed.
Tuesday
January 17
7:30 am8:00 am
Javits North, Level 5
Rise and shine, it’s coffee time. Grab a bite and fuel up for a big day of retail insights and innovation.
Tuesday
January 17
8:00 am4:00 pm
Crystal Palace, Level 3

Experience a breakthrough moment in the NRF Membership Lounge with exclusive members-only perks and activations. You can also connect directly with the NRF team to learn how the latest member benefits and programs can help you and your team succeed in 2023.

Members-only perks in the Lounge include:

Tuesday
January 17
8:00 am8:45 am
Javits North, Level 5, SAP Theatre
With a portfolio of over 75 iconic houses spanning all luxury sectors, LVMH is renowned for its ability to nurture the appeal of legacy brands. Through creativity and a commitment to excellence, the Group seeks to ensure they remain relevant and desirable over the long-term. In this fireside chat, LVMH Inc. Chairman and CEO Anish Melwani will share how the right mix of heritage and innovation makes the world’s most beloved luxury houses continue to shine in the 21st century.
Tuesday
January 17
9:00 am4:00 pm
Expo, Level 1 and 3
With 800 exhibitors, 100 sessions and multiple special installations, the NRF 2023 Expo is where the retail community goes to get breakthrough ideas.

Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today.
Tuesday
January 17
9:00 am4:00 pm
River Pavilion, Level 4
From pandemic to endemic, COVID-19 continues to impact every facet of retail from customer behavior to retail operations.

To help retailers keep pace with this ever-changing landscape and plan for tomorrow, the 2023 NRF Innovation Lab will showcase new technologies helping retailers meet these new and ever-changing challenges including: Artificial Intelligence | Machine Learning | Augmented Reality | Virtual Reality | Blockchain | Robotics | Internet of Things and more.
Tuesday
January 17
9:00 am4:00 pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
Tuesday
January 17
9:15 am9:45 am
Expo, Level 1, Expo Stage 1

Join this lively interview with multibillion dollar pharmacy retailer, Chemist Warehouse the leading on-line pharmacy in Australia with over 500 stores.

Chemist Warehouse needed a strategy to drive real growth and drastically expand product range without assuming typical inventory risks. The answer was the deployment of an expansive online marketplace strategy and technology.

Tuesday
January 17
9:15 am9:45 am
Expo, Level 3, Expo Stage 5
Learn how H-E-B, Chipotle, and Albertson's are capturing additional sales and margin by staying ahead of an always present and highly impactful driver of demand volatility - the weather. The weather’s influence on consumer purchasing is a key reason for sales swings but it is not an unknown.  Hear how these leading retailers are using weather-driven demand analytics to precisely quantify and integrate these metrics into machine learning environments, performance reporting, demand forecasting solutions, store-level replenishment, digital marketing, and more.
Tuesday
January 17
9:15 am9:45 am
Expo, Level 1, Expo Stage 2
Global events the past 2 years forced almost everyone to shop online. The thought was, once the pandemic ended, they would keep doing so. In 2022, consumers returned in-store; but they want the information, personalization and convenience of online, within stores. In The Tech Effect: Strengthening the Omnichannel to Meet Consumer Demands, SOTI's SVP of Product Strategy Shash Anand examines issues consumers face in the omnichannel, changes in consumer attitudes, how retailers can capitalize and technology's role in it all.
Tuesday
January 17
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
You can’t ignore it any longer. Returns are the last step in the customer journey, and if not handled correctly, may be the consumer’s last step with you. Instead of being a “cost of doing business,” returns can be an excellent opportunity to delight your customer. Learn how AI and machine learning can recognize low risk behaviors and recommend more lenient enforcement of policies, redirect consumers to stores to maximize inventory, or deliver targeted, personalized incentives to recover revenue.
Tuesday
January 17
9:15 am9:45 am
Javits North, Level 5, SAP Theatre
Many examples of industry-leading customer experiences were born from the luxury sector. In this Main Stage fireside chat, Neiman Marcus Group (NMG) CEO, Geoffroy van Raemdonck, discusses the company’s integrated luxury retail approach, curation assortment, and sales-assisted model driven by relationships. Learn how these strategies are leading NMG’s growth strategy of revolutionizing luxury experiences for its customers.
Tuesday
January 17
9:45 am10:15 am
Javits North, Level 5, SAP Theatre
Amid a diverse set of talent management priorities, companies must respond vigorously to quick labor market shifts that have only accelerated during the past three years, moving employees firmly into the driver’s seat. As organizations work to win corporate and frontline talent, the advantage will go to those that recognize the associate experience fuels the consumer experience and invest in their teams to drive acquisition, retention, development and positive business outcomes.
Tuesday
January 17
10:00 am12:00 pm
Level 1, Room 1A 03
Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2023 or through the dashboard (see Add-on Experiences) after registration has been completed.
Tuesday
January 17
10:15 am11:00 am
Expo, Level 3, Expo Stage 5

What does a world-class store experience look like today? Almost 3/4 of retail sales still happen in stores but their role has changed drastically. 

This panel discussion will explore the role of the store, what separates the best stores from the rest, and the steps required to build a modern store experience. You’ll hear firsthand from Tulip’s CEO Ali Asaria and key retail executives about how they are building outstanding experience for customers and associates.

Tuesday
January 17
10:15 am11:00 am
Expo, Level 3, Expo Stage 4

In today’s world, consumer choice and personalization have never been more critical. Customers expect to interact with brands when, where, and however they want. And, as new digital touchpoints emerge – mobile ordering, contactless payment, food sensors  – brands must look for technologies that drive best-in-class experiences and efficiencies for both customers and employees. Hear from Starbucks SVP of Partner and Customer Solutions, as well as Comcast Business experts on how Starbucks uses IoT, connectivity, and security solutions to fuel the Starbucks ‘third place.’

Tuesday
January 17
10:15 am11:00 am
Expo, Level 3, Expo Stage 3
Global executive Karen Peters has an enviable retail resume: she’s led stores at Saks, Vera Bradley, Nautica, and American Eagle Outfitters, among others. Today she’s responsible for rapidly expanding the brick-and-mortar footprint of Gen Z’s favorite athleisure brand, Alo. In this intimate chat, Karen shares how she’s leveraging her decades of experience leading established retail brands - with help from Zipline - to build Alo’s new operating infrastructure in a way that delights customers and inspires employees to be part of a global movement.
Tuesday
January 17
10:15 am11:00 am
Expo, Level 1, Expo Stage 2

Order fulfillment orchestration is essential to achieving delighted customers and enhancing the bottom line.

In this insightful presentation, we'll explore the latest trends in Order Management Software from a brand new study by the analysts at IHL Group. We'll also detail the five fundamental ways OMS/DOM creates value for omnichannel retailers, direct to consumer brand companies, and B2B business models, with a case study of how one omnichannel merchant is driving value from sophisticated DOM capabilities.

Not to be missed by companies interested in OMS/DOM solutions.

Tuesday
January 17
10:30 am11:00 am
Javits North Level 4, Room 406, UST Stage
Artificial intelligence and augmented reality are transforming the consumer shopping experience through seamless and omnichannel experiences. Using technology to offer interactive, immersive and sustainable solutions, retailers and brands are solving consumer pain points and firming up loyalty and sales. Hear how it’s working and learn how the technology in play today is just a foundation to build on.
Tuesday
January 17
10:30 am11:00 am
Javits North Level 4, Room 404, Twilio Stage
Superbrands are able to depend on fiercely loyal customers, even when those customers have access to competing brands. Find out how to be the dominant player in your market through research, innovation and recognition to build long-term loyalty and trust. Authentic is the platform behind a portfolio of more than 50 iconic and world-renowned brands including Reebok, Spyder, Nautica, Juicy Couture, Eddie Bauer, Brooks Brothers, Judith Leiber, Elvis Presley, Shaquille O’Neal, David Beckham, Marilyn Monroe, Muhammad Ali and Sports Illustrated.
Tuesday
January 17
11:00 am11:30 am
River Pavilion, Level 4, commercetools Stage
As one the newest marketing tools to hit the retail space, digital platforms can be utilized by companies of all sizes to engage and interact with their consumers. An online presence now opens new avenues for customer acquisition, allowing companies to reach an even larger audience than ever before, just through the technology in their hands. Join top fashion executives as they deep-dive into the world of influencer marketing, social media advertising, and discuss the ins and outs of various digital platforms, as it interacts with the ever changing retail landscape.
Tuesday
January 17
11:00 am2:00 pm
Level 1, Room 1E 02-03
Pre-registration required.

VC and Startup collaborations begin here. NRF will match innovative startups and investors for one-on-one meetings. Participating startups will be sourced from the NRF Innovation Lab and Startup Zone at NRF 2023.

VC's and Startups must pre-register to attend. Click here to learn more.
Tuesday
January 17
11:15 am11:45 am
Javits North Level 4, Room 406, UST Stage
Consumers are not just picky about food. They’re more discriminating about the store and the shopping experience. Retailers and brands are investing in food and beverage with an eye toward better serving shoppers’ needs on multiple levels - from expanded snack offerings to elevated private label brands that are anything but generic. And, all the while, they’re prioritizing fulfillment options and technology. Join this can’t-miss discussion on reinventing grocery.     
Tuesday
January 17
11:15 am11:45 am
Javits North Level 4, Room 404, Twilio Stage
Levi’s and L’Oréal are widely recognized as corporate sustainability leaders. In this session, company executives will discuss how transparency around their sustainable business efforts has become a driving force in their corporate strategies. Transparency breeds accountability and authentic sustainable strategies are increasingly proving to be a key differentiator for conscious consumers. 
Tuesday
January 17
11:30 am1:30 pm
Various locations in Javits

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
A selection of NYC's mobile culinary artisans | Level 2, inner roadway facing 11th Ave. (outside)
Seating in the Food Truck Alley Lounge | Level 2, South Concourse | Sponsored by: Glassbox

Fun concessions on the Expo
Rent-a-Christmas Lounge: Festive Sandwich Stop | Level 1, back of aisle 200

Tuesday
January 17
11:30 am12:30 pm
Expo, Level 1, Expo Stage 1
The secret to driving employee retention can be found in an unexpected place - their pay. When employees are empowered with choice and control over their earned pay - something transformational happens. They no longer rely on financially crippling means such as payday loans to make ends meet - and stay longer on the job.
Tuesday
January 17
11:30 am12:30 pm
Expo, Level 3, Expo Stage 4
Winning the battle for customers amid a recession, inflation, and supply chain woes is fierce and nothing is more important than price. With price, it’s all about data and AI/ML to gain a competitive edge. Hear from our retail panel as they share how intelligent AI and lifecycle pricing strategies helped them overcome unique price challenges through the holidays. Furthermore, they’ll share how AI-driven price optimization allowed them to shift from a reactive to proactive model, allowing them to be more strategic in 2023.
Tuesday
January 17
11:30 am12:30 pm
Expo, Level 3, Expo Stage 3
In-store automation, store purposed fulfillment, frontline empowerment, and orchestrating the consumer digital experience all collide on unified technology.  Adding AI, data analytics, loss prevention, and the metaverse to the retail roadmap creates even further complexity.  Not to mention, creating a seamless, safe, and consumer-driven experience.
Tuesday
January 17
11:30 am12:30 pm
Expo, Level 3, Expo Stage 5
Retailers and brands must manage shopping experiences and product availability while dealing with supply chain interruptions. Join Lululemon and Nedap to hear why there’s no future in retail without RFID and learn how to improve inventory visibility to unlock the best shopping experience for today’s omnichannel shoppers.
Tuesday
January 17
11:30 am12:30 pm
Expo, Level 1, Expo Stage 2
Kroger the largest grocery chain in the United States is reimagining the shopping experience in Kroger’s stores using simulation and AI-enabled applications. Join Wes Rhodes, Kroger’s VP of Technology Transformation and R&D for a fireside chat on how his team is using simulation and digital twins for optimizing store layouts and checkout process. This session will also touch on digital avatars for shopping assistance and delivering the most personalized omni-channel shopping experience using AI.
Tuesday
January 17
12:00 pm1:00 pm
Press office, Level 1, 1C 03
Open to registered press and analysts only. Lunch provided first-come, first-served.

Despite lowering concern around COVID-19, shoppers faced a number of new headwinds last year. Persistently high rates of inflation have caused consumers, across income levels, to feel the pain of rising prices on everything from household essentials to discretionary purchases to services like travel or dining out. Join the NRF Research team as they discuss how these factors played out over the 2022 holiday season and what forces are shaping consumers’ shopping outlook in 2023.
Tuesday
January 17
12:00 pm12:30 pm
Expo, Level 1, Food Service Tech Stage
Bring your earbuds + mobile device to this session! Session audio will be transmitted via a silent conferencing system. Using your own mobile device, click here during the live session to access the audio feed. (Extra earbuds will be available.)
Tuesday
January 17
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 5
Retailers are constantly looking for ways to enhance customer engagement and loyalty. As new technology trends grouped under the broad umbrella of “Web3” have started to proliferate, retailers are starting to rethink their customer centricity in this new paradigm. This session will focus on what aspects of Web3 Retailers find appealing and how they think Web3 will reshape customer engagement and loyalty in the near term. 
Tuesday
January 17
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 1
Discover how ChromeOS is transforming retail spaces and empowering businesses to evolve in the ever-changing retail landscape. In this fireside chat, hear from Robert DeVito, Global Director, Chrome Customer & Partner Engineering at Google and Stephanie Shaw, Vice President of Enterprise Solutions at The Wendy’s Company to learn how modernizing your retail space with the latest solutions paves the way for delightful customer - and employee - experiences.
Tuesday
January 17
1:00 pm1:30 pm
River Pavilion, Level 4, commercetools Stage
Restaurants are using AI and Metaverse technologies to help restaurants measure and improve speed & quality of service. Retailers are adopting some of these same technologies to enhance their customer experience and reduce shrink. As retailers begin to adopt new technologies to transform the customer experience, many see new challenges with this transformation. Atif Kureishy, founder of Vistry.ai and Robert Daigle, Global AI Lead of Lenovo share insights on how AI and the Metaverse allow retailers to do more to bring the retail experience to the customer and making retail more.
Tuesday
January 17
1:00 pm1:45 pm
Expo, Level 1, Expo Stage 2
Our recent global survey of 8,000 consumers discovered that 86% expect personalization when extending an offer. We also learned that consumers are showing a preference (68%) for in-store shopping across most segments. What strategies can retailers use to drive consumers to their brand and convert browsers to buyers? How should retailers balance innovation with best practices around inventory, customer service, delivery, communications, and pricing strategies to drive loyalty? Join the conversation. 
Tuesday
January 17
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 4

With a lens on the future, retailers are reimagining stores for the digital age—using technology to create new experiences from product discovery to checkout. But just what will this new shopping experience look like? 

Discover how the shopping experience is reimagined. 

Join AWM, Deloitte, Intel and Dell on how Retail organizations are adopting, leveraging, and building autonomous environments into their future plans.  

Tuesday
January 17
1:00 pm1:45 pm
Expo, Level 3, Expo Stage 3
Despite unprecedented conditions for the grocery industry, Ahold Delhaize USA companies have continued their industry-leading supply chain transformation to ensure customer needs are met no matter how they choose to shop. Join us to learn more about how the largest grocery retail group on the east coast is leveraging people and technology to deploy agility, flexibility, and precision in its end-to-end supply chain, which supports over 200 retail stores, rapidly growing e-commerce sales, and an expanding network of distribution centers.
Tuesday
January 17
1:15 pm1:45 pm
Javits North Level 4, Elastic Path Stage

In a time when we are told to “go to where the consumer is”  retailers and brands are challenged to keep up with the consumer – they keep moving (and hiding!). These giants of Connecting with Consumers unequivocally know where they are and even know where they are going, including Web 3.0. So what does that mean for brands and retailers? Well, it’s time to close the loop and connect the dots between industries and explore communities and experiences.

Tuesday
January 17
1:15 pm1:45 pm
Javits North Level 4, Room 406, UST Stage
Woolworths Group, Australia and New Zealand’s largest retailer, has navigated multiple challenges over recent years including the pandemic, natural disasters and major supply chain disruptions. How did they do it? The answer lies in this retailer’s culture of innovation built on their purpose  of “creating better experiences together for a better tomorrow.”  Underpinning it all is data management and advanced analytics. Hear how technology is playing a crucial role in how Woolworths Group is reimagining the future of retail.
Tuesday
January 17
1:15 pm1:45 pm
Javits North Level 4, Room 404, Twilio Stage

Help us shape the conversation - answer this poll!

Get a first look at the top consumer trends with the biggest implications for retailers and brands. In this session, retail expert Michelle Evans reveals the latest insights from Euromonitor’s annual global consumer trends report. She examines the behaviors and motivations that will drive shopping habits next year so you can meet new demands.

Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 4

In this session, YOOBIC will chat with Chris Kaighn and Sarah Brown of francesca’s to discuss strategies for using technology to humanize and connect their teams. This has helped them turn around the business, enable their store teams to be successful, and is creating an employee-brand connection. “Investing in frontline teams is the key to delivering amazing experiences, and that starts with giving employees the resources they need to work smarter, share their ideas, and win over the hearts of our valued customers,” stated Chris.  

Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 5
In today’s unusual economy, how can retailers use macro-economic insights to move their business forward? This session will provide insight on the current economic landscape, drawing from aggregated and anonymized sales activity in the Mastercard network and third-party sources, including how the consumer is managing inflationary pressures and a shifting labor market. These macroeconomic insights will be coupled with real-life examples of how retailers are using such data and analytic capabilities to keep a pulse on the economy to make more informed and effective decisions.
Tuesday
January 17
2:00 pm2:30 pm
Javits North Level 4, Room 404, Twilio Stage
Great jobs that underpin even greater careers are the lifeblood of successful retail. In this session leading brands talk about how they champion education, training and collaboration to drive outstanding performance and stellar progression.
Tuesday
January 17
2:00 pm2:30 pm
Javits North Level 4, Elastic Path Stage
Returns have created a massive headache for retail companies across multiple verticals.  In 2021 the average retailer saw $166 million in returns for every $1 billion in sales, according to NRF.  With rising shipping and labor costs making the returns process more expensive than ever before, companies are exploring a myriad of strategies – including walking away from free online returns. Join us for a discussion of how companies are handling the issue and explore the struggles they are dealing with.  
Tuesday
January 17
2:00 pm2:30 pm
River Pavilion, Level 4, commercetools Stage
The barrage of digital screens that inhabit our “always connected” world today have forever transformed the way we communicate, bringing us closer together in many ways but also marginalizing some who feel isolated, unseen, or unheard. At the end of the day, humans need humans to feel human.
Tuesday
January 17
2:00 pm2:30 pm
Javits North Level 4, Room 406, UST Stage
Given the recent ‘macro upside down economy’ that has fundamentally shifted as well as the resetting from a pandemic, shoppers continue to show resilience while retailers are laser-focused on keeping shoppers’ loyalty. Join us to further understand how the retail landscape will unfold in 2023 and what to expect as the future of commerce evolves.
Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 1, Expo Stage 1
No longer can we only focus on our own operations and supply chains. To navigate future disruptions, you need line of sight to any changes that might hinder your ability to bring products to customers when they need them.

By using data, advanced analytics and real-time automation, we now have the power to transform retail operations and adapt supply chains while adopting nimble approaches internally.

Join this panel discussion with analytic change agents to learn how to activate innovation and pitfalls to avoid.
Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 1, Expo Stage 2
Publicist Sapient takes the stage with Mandeep Bhatia, VP of Global Digital Product & Innovation at Tapestry, a global luxury fashion holding company, to discuss how digital transformation is more imperative now than ever. The team will unpack what it takes to get started and dig into examples of digital programs to drive differentiated experiences for consumers. Listeners of this session will come away with key actions they can consider and an understanding of the tools they have available to bring similar initiatives to life. 
Tuesday
January 17
2:00 pm2:30 pm
Expo, Level 3, Expo Stage 3
Intelligent Automation powered by Legion WFM transforms labor operations and the employee experience simultaneously. Managers get powerful tools to manage labor, automate day-to-day decision-making, improve compliance management, instantly create optimal schedules, and engage employees. Hourly employees get gig-like flexibility and control with true self-service capabilities and modern communication tools. Attend this session to learn how retailers  automate daily tasks, improve decision-making, and enable managers to focus on what matters most.
Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 1
A fireside chat with Poolwerx about digitally transforming their rapidly growing sophisticated franchise business with a fully composable platform and beyond.
Join the conversation to learn how Spryker is enabling a leading global pool service and retail provider to:
Sell products and new digital services online beyond commerce
Enable sophisticated commerce to support in-store clienteling
Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 1, Expo Stage 2
As retailers recognize the highly effective media channel their physical stores represent, CPG brand marketers are capitalizing on the ability to engage the millions of shoppers visiting stores every day. As the leader in shelf-edge media, Vestcom will share how shelfAdz® are enabling brands to successfully connect their omnichannel message to this critical point of decision. Hear from select CPG partners on how this shelf-edge execution is driving measurable conversion across retailers like Kroger, Albertsons, Dollar General, Walgreens and more.
Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 3
Disruption has defined and will continue to define the retail landscape in the year ahead. While learning to navigate the unpredictable choppy waters has been the norm, the stakes are being raised in 2023 where breaking through the drone of disruption will be the true imperative for retailer success. In the face of a pending recession, waning consumer loyalty and fragmented omni attention, NielsenIQ will break down the 6 transformative retail trends that have the biggest potential to be a slingshot to success. 
Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 4

Retail is a fast-moving, trend-powered industry that relies heavily on making smart predictions to drive the business. AI/ML can improve the accuracy of these types of predictions by incorporating a wider range of signals & finding patterns that often humans can’t. But successfully adopting AI can be quite challenging for a number of reasons. Join us to discuss the top 5 ways retailers around the globe are embracing AI to improve experiences for their employees, associates and their shoppers. 

Retail is hard. AI is here. 

Tuesday
January 17
2:45 pm3:15 pm
Expo, Level 3, Expo Stage 5
In-store shopping is back, and the landscape of the modern store has changed. As shoppers seek more engaging experiences, retailers like Tractor Supply are leveraging technologies to foster loyalty and create frictionless shopping experiences. Learn how T-Mobile for Business and Tractor Supply are using the power of connectivity to create enticing experiences and capture valuable data to better align with consumer preferences.
Tuesday
January 17
3:00 pm3:30 pm
Javits North, Level 5, SAP Theatre
Retailers feel pressure to foster continuous innovation that helps keep pace with constantly evolving customer preferences. But retailers also need to balance innovation and associated technology deployments with running the core business and attending to current customer needs. Join President and GM of NCR Retail, David Wilkinson, Tim Baxter, CEO EXPRESS and Shameek Konar, CEO Pilot Flying J as they discuss how they are reimagining their “North Star” to guide decisions, and avoid the legacy technology trap. 
Tuesday
January 17
3:30 pm4:00 pm
SAP Theatre, Javits North, Level 5
Actor, writer, and producer Kal Penn explores the conversation at the intersection of climate, clean energy, and business with a recently launched docuseries, Getting Warmer with Kal Penn. Well-known for his comedic movie and TV characters, Kal joined the Obama administration in 2009 as an Associate Director of the White House Office of Public Engagement, working on issues related to young Americans - including climate change.
Wednesday
January 18
10:00 am2:00 pm
Meet at designated location
Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2023 or through the dashboard (see Add-on Experiences) after registration has been completed.