Food Service Tech Pavilion

Sunday
January 15
11:00 am11:30 am
Expo, Level 1, Food Service Tech Stage
Technology is involved in almost every aspect of foodservice, including how we use, engage, and adopt these offerings internally and externally. With the fast-paced nature of technology today, it is often hard to tell what is worth the investment of time, resources, and money. In this session, our speakers will discuss the current state of food tech and how organizations can review various technology options to better their brands and customer engagement.
Sunday
January 15
12:00 pm12:30 pm
Expo, Level 1, Food Service Tech Stage
Digital-first consumers expect concierge service in every aspect of their life. This service — knowing them, catering to their cravings and making transactions frictionless and fast — is table stakes in the new customer experience game. Consumer patterns for food choices are highly predictable based on prior behavior. A simple combination of digital displays, sensors and A/I can transform your impact on the customer experience. This session will show you how to transform your consumers’ journey from print to craveable, driving sales and profit increases.
Sunday
January 15
3:00 pm3:30 pm
Expo, Level 1, Food Service Tech Stage
Digital transformation is having an impact on the restaurant industry like never before. Your customers are driving the customer journey, and they are embracing technology to decide what they want, where they want it and when they want it, which has created significant changes in marketing, loyalty and operations as restaurant chains pivot to meet their guests where they are. What about digital transformation in the back of the house? How do you leverage technology to take friction out of the daily tasks performed by your front line workers?
Monday
January 16
11:00 am11:30 am
Expo, Level 1, Food Service Tech Stage
Time. The precious resource so few restauranteurs and hospitality veterans have. From preparation and production to serving guests to paying invoices, there are no shortage of mundane tasks essential to a well-functioning restaurant. Rising labor costs, guest demand for speed, and shrinking profit margins are propelling the industry to embrace automation as a marker for impactful success. Discover the trends and challenge your operational model to create experiences where humans and automation work together.
Monday
January 16
12:00 pm12:30 pm
Expo, Level 1, Food Service Tech Stage
Join us as we explore innovative technology solutions that enhance the employee and guest experience, boost off-premise sales, increase staff efficiency, and reduce food waste. Letting customers decide how they want to enjoy their meal is key, whether it be picking up in-store, curbside, or drive-thru, dining in at the restaurant, or delivering to their door. Honing in on technology that reduces friction and increases convenience is essential for long-term success and growth.
Monday
January 16
1:30 pm2:00 pm
Expo, Level 1, Food Service Tech Stage
In today’s world, consumer choice and personalization have never been more critical. Customers expect to interact with brands when, where, and however they want. And as new digital touchpoints emerge – digital menus, mobile ordering, food compliance sensors, contactless payment – connectivity and security must be at the core of every restaurant’s digital transformation strategy.
Monday
January 16
3:00 pm3:30 pm
Expo, Level 1, Food Service Tech Stage
Attend this session to learn first-hand how prescriptive analytics can help you solve the Fresh challenges you face as a grocery retailer. You’ll learn about the increasing importance and applicability of real-time analytics and data-driven decision-making in successful grocery retail operations. And how a single platform for your entire perimeter store will help you deliver the freshest experience possible for your customers.
Tuesday
January 17
11:00 am11:30 am
Expo, Level 1, Food Service Tech Stage
When it comes to opening a new QSR location, the decision around site selection is critical — and the wrong decision can be extremely costly. For a QSR looking to expand by hundreds of locations, the stakes are even higher. Pollo Campero is a fast-casual restaurant chain focused on flavorful chicken meals poised for rapid expansion across the U.S. in 2023 and beyond. With a goal to open 200 U.S. locations in the next 5 years, the company had to identify and prioritize sites for their new stores in a smart and scalable way.
Tuesday
January 17
12:00 pm12:30 pm
Expo, Level 1, Food Service Tech Stage
In this session, we will have an interactive discussion outlining best practices for infusing data-driven decision making into an organization’s DNA: driving bottom-line results, personalizing and elevating the guest experience, and creating a workplace that inspires and retains high performers. We will share best practices on how to put the right numbers with the right context in the right hands, and how to craft optimal employee and guest experiences by leveraging analytics.