Supply Chain / Operations
A leading global research and leadership firm envisions a future where autonomous vehicles and drones will deliver about 80 percent of all items. If you're wondering who's driving future deliveries or if emerging technologies will fly, join these next gen thinkers for an eye-opening dialogue on the direction last mile is headed.
The pivot to e-commerce sparked by the pandemic accelerated sales: it also brought an ugly reoccurring issue to the forefront: the proliferation of gray-market goods. In 2020, Customs Border Protection seized "26,503 shipments containing goods that violated intellectual property rights. The total estimated value of the seized goods, had they been genuine, was nearly $1.3 billion." Why are gray market goods the bane of brands and retailers? Customer distrust, the erosion of brand identity and integrity, and the loss of sales and margins - are just a few negative effects.
The final mile experience is converging, and the latest entrant is the Big and Bulky. Learn how leading manufacturers are leveraging the online delivery experience to differentiate and build the customer experience, increase order volume, while reducing costs.