The global supply chain has been disrupted from end-to-end. Demand for consumer goods and materials has outpaced the available supply of everything (equipment, labor, space, etc.) needed to produce and transport these goods through the system. Join Ryan Petersen, founder and CEO of global logistics platform Flexport, and NRF’s VP of Supply Chain Jon Gold for a candid discussion of supply chain solutions to solve the current crisis and build more resiliency into the system to help prevent the next one. Expect practical advice and forward-looking ideas as Ryan and Jon address the supply chain's most burning question: what's next?
Supply Chain / Operations
Victoria’s Secretshows how controlling their own data has enabled them to better understand and serve customers globally. In this session Brendan Witcher, Principal Analyst at Forrester talks to Ish Patel, Chief Digital Officer, Victoria's Secret and Patrick Bousquet-Chavanne, CEO Americas, esw, about the imperatives driving brands to take a DTC global approach.
The session will explore how to break through the complexity of delivering great, consistent customer experiences internationally, from demand generation to customer retention, and every step between – merchandising, localization, checkout, payments, delivery and returns, to ensure that the beautiful brand promise made up front is delivered efficiently and authentically, regardless of where the shopper is located around the world.
Customers return more than $1 trillion in merchandise annually. …And then what happens? Join us as the experts explore returns management across the spectrum, including the challenges of handling product that is pushed back through the supply chain and how reverse logistics is emerging as the cornerstone of the circular economy.
The food industry has been experiencing a dramatic transformation. Communities are not just relying on supermarkets to secure their food. Today, innovators are reinventing how shoppers purchase and secure fresh groceries and ready-made meals through new distribution channels and direct-to-consumer models. In this session two startups at the forefront of this transformation explore these topics and other cutting edge technologies set to dominate the industry in the years to come.
One of the biggest challenges in the supply chain for retailers and cargo owners has been the ocean environment and how ocean carriers have been adhering and delivering on their contracts. As rates and fees have skyrocketed, what can retailers do to protect themselves? Hear from experts about what to expect in the future of ocean contracting and what retailers can do to protect themselves.
How Grove Collaborative is increasing access to sustainable products and helping consumers develop new habits to reduce their environmental impact.
Reining in supply chain challenges is akin to herding cats. Still, retailers are finding the infrastructure investments that prioritize organizational agility and outcomes are delivering plenty of bang for the buck. As companies reimagine fulfillment they’re overhauling warehouses and DC’s with an eye toward improved order fulfillment cycles, increased storage and throughput, and new age robotics that speed processes and lift efficiencies. Join us for a discussion that will span fulfillment technology, predictive AI, and goods-to-person processes and how these upgrades are making companies better aligned to serve changing consumers.
The future of ecommerce is fast. How fast? How about between 20 minutes and two hours. The pandemic has accelerated a shift in consumers’ expectations of immediacy to the point where many now view two-day delivery as unacceptably slow. Enter Ohi, a next generation instant commerce platform that is working with DTC brands to improve the post-purchase experience and increase conversion rates and repeat purchases. What is the ROI of instant commerce, and will the trend stick?
A leading global research and leadership firm envisions a future where autonomous vehicles and drones will deliver about 80 percent of all items. If you're wondering who's driving future deliveries or if emerging technologies will fly, join these next-gen thinkers for an eye-opening dialogue on the direction the retail supply chain's last mile is headed.
The pivot to e-commerce sparked by the pandemic accelerated online sales. It also brought an ugly reoccurring issue to the forefront: the proliferation of counterfeit and gray-market goods. What's the difference between the two? Why are counterfeit and gray market goods the bane of brands and retailers? These fakes give rise to customer distrust, the erosion of brand identity and integrity, and the loss of sales and margins. Join us for a discussion on best practices intended to tackle unauthorized sales channels and protect brands and margins.
Supply chain issues have captured headlines for all the wrong reasons. Experts from Bain & Company will sort out the pressures facing supply chain executives; strategies to address disruptions; how stresses will impact profitability; and what the future holds for agile supply chains. Join us for this eye-opening deep dive into the facts, figures and future of all things supply chain.