Personalization / Data and Analytics

Sunday
January 16
12:00 pm12:30 pm
Javits North, Level 4, Room 404, StarWind Stage

Please note: Members of the media may take notes but may not record audio or video in this session.

Shopper preferences are constantly evolving - from expectations around shopping and fulfillment to personalization and DE&I initiatives. Join Kantar's Rachel Dalton and The Walt Disney Company's Stephanie Young as they explore the opportunities to better engage shoppers and drive loyalty globally through elevated experiences, story-driven moments and new platforms and ecosystems.

Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 406, Riskified Stage
The future of supply chain and sustainability has its roots in on-demand manufacturing. Early forays into the space have allowed brands to reduce product inventory, sharpen their agility to meet consumers ever- shifting desires, deliver product in as little as two weeks and work toward eliminating the need for markdowns. Join us as two on-demand pioneers discuss how they're capitalizing on this trend and how it could scale in the years ahead.
Sunday
January 16
2:45 pm3:15 pm
Javits North, Level 4, Room 404, StarWind Stage

The slidedeck presentation is now available on slideshare. View now.

Facebook reported a 35 percent increase in the third quarter over the previous year. Meanwhile retailers continue to struggle to understand the real value of social media marketing, and spend more—just to maintain their position. Find out why organizations lack the fundamentals of customer engagement and what they should do differently to utilize data to ignite digital strategies that drive profitability by winning over the customer.

Monday
January 17
9:45 am10:15 am
Javits North, Level 5, SAP Theatre
The luxury lifestyle brand Ralph Lauren is on offense, investing to deliver value for its employees, consumers, communities, partners and investors around the world. In this fireside chat, Ralph Lauren CEO Patrice Louvet will share how, even as retailers continue to navigate a volatile global environment, the company is leveraging its iconic heritage while proactively translating its founder’s vision for a constantly evolving world — from building a resilient supply chain to making investments in areas like digital and personalization, as well scaling innovation to create a more circular economy. 
Monday
January 17
2:00 pm2:30 pm
Javits North, Level 4, Room 404, StarWind Stage
Planning assortments with last year's sales data, this year's market interpretation and the upcoming trend forecast can be daunting enough.  With so many data points to consider, retailers are finding that artificial intelligence can be a path to making smarter and faster decisions, minimizing out-of-stocks and overstocks and decreasing markdowns, leading to improvements in customer satisfaction. Join us to learn how retailers are maximizing opportunities while remaining responsive and agile.
Tuesday
January 18
11:15 am11:45 am
Javits North, Level 4, Room 409, Twilio Stage
One of the apparel industry's main challenges is the issue of meeting customer expectations on fit and sizing accuracy in their online and in-store shopping journeys. Returns make up nearly 50% of fashion purchases today and the sky-high return rates are costing companies millions. In this session we explore the technologies bringing solutions forward and what they could mean for brands now and the years ahead. 

Session in collaboration with:

Tuesday
January 18
12:00 pm12:30 pm
Javits North, Level 4, Room 409, Twilio Stage
Consumers today are shopping and paying differently, with the adoption of alternative payment solutions–including Buy Now Pay Later (BNPL)–skyrocketing to reach over 45 million US consumers ages 14+ in 2021. But the opportunity for retailers embracing innovative payment options doesn’t end at checkout.