Personalization / Data and Analytics

Sunday
January 16
10:30 am11:00 am
As several huge retail chains have made high-profile forays into virtual care over the past year, many stakeholders have wondered what effect these moves may have on health services. The rise of telemedicine during COVID-19 has brought forth easier accessibility to healthcare for many people, establishing itself as a valuable method of care for future years to come. We are seeing traditional healthcare like medical office settings evolving into virtual, and even asynchronous options. Healthcare is becoming increasingly tech focused as major retailers have ventured into virtual care.
Sunday
January 16
12:00 pm12:30 pm
By now we're all familiar with how TikTok can galvanize millions of consumers into stores to buy the latest viral product or try the latest branded challenge. Some brands are taking it one step further by building communities around nontraditional call to actions that are unheard of in the retail world. Through organic and paid presences, Target and American Eagle have built authentic connections with their communities that drive users to participate and engage with the brands on and off TikTok.
Sunday
January 16
2:45 pm3:15 pm
The "working from home" concept has become prevalent, or at least optional for many over the last couple of years. It has changed the future of the workplace, and disrupted support businesses like drycleaners, deli's--and retail. Hear how retail environments are shifting to accommodate this new idea of live/work spaces, as former concepts give way to changing customer needs and adapt to new possibilities.
Sunday
January 16
2:45 pm3:15 pm
The future of supply chain and sustainability has its roots in on-demand manufacturing. Early forays into the space have allowed brands to reduce product inventory, sharpen their agility to meet consumers ever- shifting desires, deliver product in as little as two weeks and work toward eliminating the need for markdowns. Join us as two on-demand pioneers discuss how they're capitalizing on this trend and how it could scale in the years ahead.
Monday
January 17
12:00 pm12:30 pm

The market for plus-size fashion is worth nearly $30 billion in the US alone. In this session Marie Denee, creator and editor-in-chief of The Curvy Fashionista talks to Alexandra Waldman, co-founder and creative director of Universal Standard, Jessica Murphy from TrueFit and Ben Barry, Dean of Fashion at Parsons school about why the fashion industry needs to rethinking its approach to the plus-size market, prioritizing investment in fit, style and choice.

Monday
January 17
2:00 pm2:30 pm
Planning assortments with last year's sales data, this year's market interpretation and the upcoming trend forecast can be daunting enough--then add in brand identity and customer expectations and it's overwhelming! With so many data points to consider, retailers are finding that artificial intelligence is the path to making smarter and faster decisions minimizing out-of-stocks and overstocks, and decreasing markdowns, leading to improvements in customer satisfaction.
Tuesday
January 18
11:15 am11:45 am
Tech & in-store services find the right fit. Why are returns still so high and what does the future of fit-technology look like? 
Tuesday
January 18
12:00 pm12:30 pm
Consumers today are shopping and paying differently, with the adoption of alternative payment solutions–including Buy Now Pay Later (BNPL)–skyrocketing to reach over 45 million US consumers ages 14+ in 2021 alone. But the opportunity for retailers embracing innovative payment options doesn’t end at checkout. In this session, innovators in retail and payments will dive into how these platforms can help brands attract and retain new customers through dedicated marketing activities via social media, newsletters, unique shopping events and activations, and more.
Tuesday
January 18
12:00 pm12:30 pm
For brands to reach consumers along their unique journeys, there are certain things they must deeply understand - their consumers' global, contextual, and individual needs. Brands must then deliver what is most relevant based on where that customer is at that very moment in time. WW Chief Product Officer, Lucinda Newcomb will discuss the overall impact of shifting consumer behavior in today’s rapidly evolving digital world, why not all data is created equal for determining impact and why she doesn’t use the word “personalization."