A new era of AI is unfolding for businessJoin Samsung and Dick’s Sporting Goods as they explore the transformative journey of experiential retail. Discover how innovation, AI and strategic partnerships have redefined the retail landscape, creating unique, impactful experiences that engage both customers and employees like never before.
Shaping the future of grocery retail: A fireside chat with CEOs of Sprouts Farmers Market and MorrisonsJoin us for a captivating fireside chat featuring Jack Sinclair, CEO of Sprouts Farmers Market, and Rami Baitiéh, CEO of Morrisons, as they discuss the evolving grocery retail landscape. Together, they will share insights on key topics such as adapting to shifting consumer preferences, fostering sustainability, and reimagining grocery retailing by leveraging innovation to stay ahead in a competitive market.
This engaging session will explore the unique challenges and opportunities facing grocery retailers today and provide an inside look at the leadership philosophies and business strategies driving two global brands forward. Don’t miss this opportunity to hear from two of the industry’s most influential leaders.
Leveraging AI and data to transform digital ad spendOnline ads are traditionally generated based on search terms and browsing history, with merchants paying for clicks and impressions that don’t convert. With tightened budgets and a noisy market competing for customer attention, ensuring hyper relevant ads and incentives are key to controlling costs and driving conversion. This session will explore how AI and data can be used for a more targeted approach to performance ad spend and include commentary from a merchant leveraging PayPal's recently launched Advanced Offers Network.
Solving returns: Challenges, opportunities, and solutionsJoin ReturnPro and a leading retailer to explore the multifaceted world of returns management by addressing the key challenges faced by retailers, identifying potential opportunities for improvement. In this session, attendees will gain insights into leveraging technology, to enhance operational efficiency and drive profitability in reverse logistics. The session aims to provide actionable strategies for transforming returns management into a competitive advantage.
The agility advantage: Enhancing commerce across channelsConsumers are used to shopping anytime, anywhere, whether through physical or digital channels. Every touchpoint is an opportunity for a transaction and to build customer loyalty. As a result, consumers expect a unified, seamless shopping experience in every interaction with a brand. Join this session to learn how to future-proof your commerce operations for emerging channels and changing consumer preferences, ensuring your brand is prepared for market shifts and unforeseen challenges. In this session, moderated by commercetools, a panel of retail experts will cover: the relationship between cohesively unifying commerce experiences across physical and digital channels and increased customer satisfaction, loyalty, and access to revenue-generating opportunities; enhancing the brand by empowering employees with tools to personalize customer interactions, manage inventory seamlessly across channels, and remove friction points; and the importance of quickly adapting shopping experiences through composable commerce, streamlining operations across channels, and unlocking new data-sharing opportunities for better personalization.
From algorithms to humanization: The impact of genAI on personalization and enhanced customer understandingIn 2025 and beyond, personalization will undergo a revolutionary transformation driven by advancements in generative AI. This session delves into the latest developments in how genAI is reshaping interaction with technology on a deeply personal level and aiding in a greater understanding of consumer needs. Join this session and explore the evolution from traditional algorithms to sophisticated genAI-powered systems that understand and respond to individual needs. Discover how these advancements enable unprecedented levels of personalization, crafting experiences tailored to individual preferences and dynamically adapting to the context, intent, and understanding of users.
This panel of retailers, moderated by Algolia, will unveil how the latest AI technologies are turning algorithms into understanding, creating deeper relationships between brands and consumers. This session will also address the ethical considerations and challenges associated with deploying such powerful technologies by examining the balance between innovation and privacy, ensuring personalization efforts respect user boundaries and build trust.
How Aritzia uses Twilio to overcome customer engagement complexities of global retail marketingThe challenges associated with meeting modern retail customer’s expectations are widespread. Whether it’s giving customer facing teams timely context at their fingertips, meeting customers on their preferred communication channels, or adhering to the various compliance requirements across the world, retailers have a lot to navigate in order to create an integrated and personal customer experience. Join Twilio and retail executives from Aritzia as they share the innovations they are using to create customer loyalty and satisfaction at scale.
Seamlessly enhancing the in-store journey with targeted technology solutionsIn this session, learn how Delta Faucets is revolutionizing its in-store marketing program and integrating digital elements into meaningful shopper and associate experiences. This collaboration focuses on creating a "digital handshake," blending physical displays with web-based virtual experiences to guide users through new product releases, showcasing how technology introduces innovative experiences and enriches brand storytelling, adding value to the customer journey.
The seamless shopping shift: Balancing risk and growth in evolving retail transactionsCustomers expect a seamless shopping experience that involves a smooth, integrated experience across all platforms. However, new touchpoints and expanded payment methods often introduce risk and increase friction with customers. This panel with Visa and retail partners will focus on balancing new payment methods and technology with risk mitigation, enabling a reimagined shopping experience that meets the expectations of digitally savvy customers.
AI-driven innovation: Redefining in-store real-time interactionLearn how artificial intelligence (AI) is transforming the in-store shopping experience through real-time interactions. AI allows brands to personalize and optimize every moment of the customer journey, supporting sales and replenishment decisions in an immediate and user-friendly manner. Integrating RFID with AI enhances inventory management, enabling precise tracking and automated restocking, which leads to improved operational efficiency and a more seamless shopping experience. This session explores practical examples and the benefits for brands.
Enhancing the Associate & Customer Experiences at Walmart with Store DigitalizationDiscover how Walmart is leveraging cutting-edge digital shelf systems and labels (DSLs) to enhance the associate and customer experience, as they shop both instore and online. Hear firsthand about the program’s success and Walmart’s vision for expanding DSLs to thousands of stores. Plus, understand how Walmart is deploying DSLs to streamline operations - boosting associate productivity with automated price updates, while reducing manual tasks and ensuring pricing accuracy.
What does this mean for the consumer? A more seamless shopping experience both instore and online. This session will provide valuable insights into how these technological advancements are ensuring that both associates and customers benefit from a smarter, more responsive store environment. We’ll also cover the transformative impact these digital solutions have on store operations.
JCPenney teams up with tech leaders to revolutionize the shopping experienceJCPenney collaborates with leading industry strategists and tech innovators to outline key changes in the customer journey, driving pivotal shifts in the retail shopping experience. This collaboration focuses on integrating cutting-edge technology and customer-centric strategies to enhance the shopping experience. Discover how JCPenney is setting new standards in retail, driving growth, and meeting the evolving needs of today's consumers through strategic alliances and innovation.
Simplifying store ops: From data overload to real results with Quorso & Tractor Supply CompanyThe session will explore the current state of store operations and the overload that store leaders face in terms of reports, emails, and dashboards. Recent findings from work with world leading retailers indicate that store managers receive more than 22,000 data points per week. Retailers on this panel will discuss how to use data in a smart and simplified manner to drive store performance, with real-life examples.
