Unlocking profitable growth: Strategies for retail successIn the ever-evolving world of retail, the key to driving growth is prioritizing customer centricity and leveraging new technology in critical parts of the customer journey. Harnessing the power of data to curate tailored assortments and optimize store allocation, streamlining store operations, embracing data-driven strategies to fulfill omnichannel initiatives, and leveraging technology and analytics to optimize supply chain are tantamount to success. Join us as we share executive insights and explore how one retailer is delivering on its customer promise by embracing new technologies to pave the way for sustainable growth.
What’s the next big tech game-changer on the retail horizon?It’s been all things AI for the last 36 months - and clearly AI underpins so many emerging innovations. What’s next? Could it be biometrics? What about computer vision? Join us as some of the most forward thinking minds in retail technology from QVC to A&F share their perspectives.
Making your stores irreplaceable: How retailers can survive and thrive in the replacement economyWe live in an age where everything can be replaced through an app on a handheld device. So, how can physical stores compete with these easier, cheaper, and more convenient digital replacements? They can tap into other human desires, such as the need for sensory stimulation, belonging to a community, and participating in cultural celebrations. For the last three decades, Kevin Ervin Kelley—an experience designer and author of IRREPLACEABLE—has been helping retailers compete on dimensions other than price, variety, and convenience. During this provocative presentation, he will outline the key principles, tools, and techniques he and his team deploy to help retailers deliver store experiences that are irreplaceable.
How do stores compete in a world of same-day super speed?In a world where pressing the buy button results in items delivered in 24 hours or less, how do stores compete? It turns out there are several levers they can pull that truly matters to shoppers. Don’t miss this deep dive into consumer research that explores what gets shoppers off the couch and into the store.
When research meets retail: A fireside chat between Kantar and TargetConsumer research provides virtually unlimited data on shoppers’ mindset, emerging trends, demographic shifts, and so much more. The challenge for retailers is turning facts and figures into insights that drive action and, ultimately, sales. Join two top experts - one in research and one in retail - for a candid discussion on what to expect in 2025.
Unlocking the value proposition around circular business modelsRetailers with the strongest success implementing sustainability-focused projects have embedded circularity into core traditional business value drivers. In doing so they are opening new revenue streams, reducing waste and minimizing the environmental footprint of retail operations. Hear from several retailers who are leading the charge by integrating circular principles into their business models to promote sustainability and meet consumer demand.
The customer-first retail playbookHear how brands with a deep culture of innovation and customer centricity are accelerating growth across online and offline channels. Join industry leaders and experts as they discuss strategies for delivering connected customer experiences, and using payments data to build a complete view of the purchase journey.
Appetite for change: How retailers and restaurants are evolving with customer trendsJoin industry leaders for an insightful discussion on emerging consumer trends reshaping the retail and restaurant sectors. This panel will explore how businesses are adapting to changing customer expectations and leveraging technology to stay competitive. Gain valuable insights into the strategies driving success in today's rapidly evolving marketplace.
Wellness trends: Exploring the deep connection between community and well-beingHealth journeys are always evolving. Today some of the most successful initiatives leverage technology to foster social connections, and provide opportunities for important interactions. Community-based wellness initiatives can address mental health, fuel engagement through movement and spark curiosity about overall well-being. We will explore how this newly developing picture of wellness is coming into focus.
Michaels CEO talks through innovations driving new pathways for growthMichaels has gotten pretty crafty when it comes to expanding products, services, and experiences both in-store and online. Chief among them is MakerPlace, an online marketplace offering handmade goods, artist-led classes, how-to guides and access to Michaels’ assortment of supplies and componentry — all through one platform. There’s also a new growth strategy and an enhanced in-store experience. Don’t miss this fireside chat with Michaels CEO Ashley Buchanan.
Elevate your digital strategy with Albertsons’ visionary Jill PavlovichGet ready for an electrifying fireside chat featuring Jill Pavlovich, the digital trailblazer behind Albertsons' cutting-edge omni-channel shopping experience. Jill, celebrated for her groundbreaking leadership and unparalleled industry insights, will join forces with Gina Acosta, the Editor-in-Chief of Progressive Grocer, to navigate the shifts transforming the grocery landscape. Discover how Jill and her team are driving a multi-billion-dollar e-commerce empire, drawing in millions of digital savvy shoppers.
North American grocery retail trends for 2025Grocery retailers continue to contend with an increasingly complex operating environment driven by geopolitical uncertainty and exacerbated by persistent high inflation. At the same time, digitalization continues to reshape how consumers expect to discover and purchase products. Discover how grocers are responding with innovation and agility in the face of these headwinds. In this session, Michelle Evans, Global Lead of Retail Insights at Euromonitor International, shares the latest insights shaping grocery and offers predictions for what you can expect in 2025.
Retail future-proofing 2025 and BeyondIn this session, futurist Andrea Bell talks about global drivers, consumer trends and why the future of retail is intergenerational. She will explore both the domestic and global forces that will shape macroeconomics and the business landscape in the year ahead.
Global retail innovation: Get inspired by Mango and other global brand trailblazersJoin us as we explore retail innovation from around the world, getting inspired by groundbreaking strategies, business models, technologies and concepts that are reshaping the global retail landscape. We also sit down with global fashion house, Mango, to get an insider perspective on their pioneering approaches to seamless online-to-offline experiences, immersive store design and next-level customer engagement.
Transform Retail with AI: Elevating Performance and Enhancing Human RolesStep into the future of retail through AI and advanced analytics. In this compelling session, we’ll uncover how these cutting-edge technologies are driving retail performance to new heights while also enriching human roles within the industry. Explore real-life success stories from Walmart and C&A who are leveraging AI to revolutionize their businesses. Learn how these innovations are driving change, from optimizing operations to enhancing customer experiences and empowering employees.
Forecasting the future: Consumer trends and beauty industry innovations for 2025Rare Beauty’s Katie Welch will join Dan Frommer on stage to discuss consumer trends for 2025. Dan will present details of the latest New Consumer Trends report examining critical shifts in consumer preferences and buying patterns for the year ahead. Katy will share insight into how Rare Beauty is navigating and responding to these changes, adapting and evolving to these demands with creativity and foresight. Whether you’re in beauty, retail or marketing, you’ll leave with valuable knowledge to shape your strategies for 2025 and beyond.
Unlocking digital transformation: Insider insights from Starbucks and Levi’s®Get ready to dive deep into the world of digital transformation with two retail powerhouses, Starbucks and Levi’s®. These iconic brands are driving fundamental change using cutting-edge technologies throughout their operations to revolutionize their business models and unlock unprecedented value. From boosting efficiency and enhancing agility to creating new opportunities for employees, customers, and shareholders, these leaders will share their transformation journeys in detail.
Revitalizing retail: The store as the new experience hubAs the physical store reclaims its crown, we unveil the transformative power of bricks-and-mortar in the modern retail landscape. Discover how innovative retailers are turning stores into immersive experience centers that captivate and engage customers like never before. Learn how industry visionaries Martin Urrutia, Head of Global Retail Experience and Innovation at The LEGO Group, and Javier Quiñones, CEO & Chief Sustainability Officer at IKEA U.S. exploit their long heritage to stay relevant by reshaping the store of tomorrow.
Heritage meets innovation: Digital growth strategies with Mattel and ReebokDive into a fascinating discussion with two powerful brands, Mattel and Reebok, as they explore the intersection of digital growth and brand heritage. In this session, you’ll discover how these iconic companies are blending their rich histories with cutting-edge digital strategies to captivate and engage the next generation of consumers. Uncover the secrets behind their successful approaches to maintaining brand legacy while driving digital innovation to attract new audiences and stay relevant in an ever-evolving market.
The social commerce opportunity: How brands are winning over Gen Z consumers where they liveIn 2025, U.S. social commerce sales will grow three times as fast as overall ecommerce sales and surpass the $100 billion mark. This session will cover the key factors fueling this rapid rise and explore how pioneering brands are making the most of social channels to foster deeper engagement with shoppers and reimagine the traditional path to purchase—from discovery to conversion. Retail leaders will share their strategies for success in selling via social platforms along with best practices for leveraging video formats and working with influencers and creators to reach younger audiences.
Mastering digital personalization: Unleashing AI and data for unforgettable customer experiencesStep into the future of digital personalization with this in-depth session on how top brands are harnessing advanced data analytics and AI to craft engaging tailored experiences that inspire diverse customer bases and boost loyalty across multiple digital touchpoints.
Advanced Personalization Techniques: Explore how real-time data analysis and sophisticated machine learning algorithms are being employed to deliver hyper-personalized content, offers, and recommendations.
Enhancing Customer Engagement: Dive into cutting-edge strategies for capturing and retaining customer interest through personalized marketing campaigns, innovative loyalty programs and dynamic digital interactions.
Strategic Implementation: Discover how brands develop these personalization techniques into their broader business strategies to meet the varied needs of their customers and drive significant growth.
Revolutionizing retail: The future of in-store media and investmentGet ready to explore the next big wave in retail advertising. With in-store retail media on course to become a billion-dollar advertising powerhouse by 2028, this session dives into the transformative potential of this fast-growing channel and the bold steps retailers must take to modernize and future-proof their physical stores. Join us as two pioneering retailers reveal how they are embracing this massive opportunity with innovative strategies, substantial investments and groundbreaking approaches they’re using to integrate cutting-edge media solutions into their in-store experiences to drive unprecedented engagement.
Artificial Intelligence and humans: Five ways in which AI will make retail more personal, not lessSome think that artificial intelligence will lead us toward a future of techno-retail, one of bots and algorithms and agents selling and shopping with nary a human in sight. Others see a future where AI supports, enhances, and deepens the human interaction that has been at the heart of retail for generations. Is there more or less humanity in retail’s future? How can AI improve the experience (and productivity) of the retail workforce? What can AI do to lift the quality of customer interaction and communication? How are the industry’s leaders viewing both the human opportunities (and perils) of the artificial intelligence boom?
Implications of the U.S. elections on the global economic outlookDive into the critical analysis of how the 2024 U.S. election will shape the global economic landscape. This session, led by JP Morgan’s Chair of Global Research Joyce Chang, promises to unravel the intricate web of geopolitical risks, trade dynamics and investment flows. Discover whether the shifting political tides will prevent a move to economic normality. Don’t miss this chance to gain new insights into the direct consequences of the election on global markets, supply chains and economic stability.
Driving a superior customer experience with brand authenticityJoin us for an insightful session featuring Josh Krepon, President of US Direct to Consumer & Global Digital at Steve Madden, and Tom Nolan, CEO of Kendra Scott. Discover how these industry leaders are revolutionizing customer experience through unwavering brand authenticity. Josh will share how Steve Madden leverages digital innovation to create personalized, seamless shopping experiences that resonate with their audience. Tom will discuss Kendra Scott’s commitment to community engagement and storytelling, fostering deep connections with customers. Together, they will explore strategies for maintaining brand integrity while adapting to evolving consumer expectations. Don’t miss this opportunity to learn from the best in the business and elevate your brand’s customer experience to new heights.
