Customer Insights and Analytics

“How do we engage with our customers?”

This is the fundamental question that successful retailers need to ask themselves each and every day. If you don’t yet have an answer to this question or are not satisfied with your answer, stop by to hear how other successful retailers are doing it.

Engaging with your customers is more than sending them an email or text. It is knowing your customers and understanding their preferences. Learn how our integrated suite of solutions can help you better identify, understand and engage with your customers.

ActiveViam offers AI-powered analytics solutions for retail price optimization

Thanks to the application of data science, AI and Machine Learning algorithms, ActiveViam for Pricing allows retailers to uncover valuable insights into their customer's behavior, to turn them into immediately actionable price rules and to deploy them across 10,000 to 500,000+ SKUs.

The enables retailers to industrialize the development of relevant, precise, consistent pricing rules and their optimal deployment store by store, category by category.

Advalo is a predictive marketing platform for retailers and the auto industry. Our platform helps marketers gain immediate and sustainable traffic and turnover in stores.

Arm Treasure Data enterprise Customer Data Platform (CDP) unifies data from multiple sources   online, offline, IoT and device generated data   and empowers enterprises to disrupt their markets with superior customer experiences. Our customers are creating transformational customer relationships by connecting the data dots with our CDP. Arm Treasure Data is fully owned by Arm Holdings and has a global customer base of over 300 enterprises including Fortune 500 and Global 2000 companies.

AT&T can help retailers sense and adapt to shopper preferences and drive back-end operations with edge-to-edge technologies. With the power of a highly secure, scalable network, you can create personalized shopping experiences that help boost brand loyalty and keep customers coming back. To learn more, visit www.att.com/retail.

ciValue accelerates retailers’ ability to become customer-centric and transforms their entire retail marketing experience. Our self-serve, AI-driven customer data platform empowers retailers to easily and independently analyze, leverage and monetize customer data in a highly personalized, effective and profitable manner. By enabling scaled personalization through automated data analysis, our integrated platform replaces manual and costly consulting services.

Cloud4Wi helps retailers supercharge the customer experience.

With Cloud4Wi, retailers can easily collect, understand and activate location-based customer insights, which help to predict shopping trends and behavior patterns. Empowered with this in-depth knowledge of who customers are and how they behave while in the store, retailers can build a real 360-degree customer profile and boost customer engagement rates, by reaching out to the right customers, at exactly the right place and time — and through the right channel.

Cresta is software for the contact center of the future that helps retailers take advantage of the shift towards conversational commerce.

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Eversight is the recognized leader in AI-powered pricing and promotions. Global brands and retailers rely on the Eversight platform to optimize pricing in response to market conditions and to deliver higher ROI on promotional spend. Eversight’s Pricing Suite and Offer Innovation Suite solutions are driving strong margin and sales volume improvements for leading companies such as Coca-Cola, General Mills, Raley’s, and Rite Aid. Founded in 2013, Eversight is headquartered in Palo Alto, California, with offices in Chicago and New York. eversightlabs.com.

As the single-solution provider for all your retail marketing needs, Experian Marketing Services revolutionizes the future of data for retailers to enhance the consumer journey. Using data and analytics, we can help you initiate meaningful engagements to better understand existing customers and find new ones. We’re ready to help you identify your best customers, create messaging that resonates, activate your message on the right channels, and measure the impact of your campaigns.

Extreme Networks the industry's first cloud-driven, end-to-end enterprise networking company. Our best-of-breed technology solutions, from the wireless and IoT edge to the data center, are flexible, agile, and secure to accelerate the digital transformation of our customers and provide them with the fastest path to the autonomous enterprise.

FeedbackNow by Forrester is the worldwide leader for real-time customer feedback solutions to reach service level excellence – daily. FeedbackNow offers the innovative solution paired with extensive experience to create 100% real-time transparency across all your instore and online touch points. Not only can our solution be deployed at any customer touch point but it is specifically tailored for each to achieve maximum customer response rates.

Gladly is the only platform making customer service radically personal by allowing companies to communicate with their customers seamlessly across any channel. Gladly centers customer service on the person, not a case or ticket number, giving the world’s most innovative consumer companies like Andie Swim, JOANN, and TUMI the ability to develop lifelong relationships with their customers.

About HappyOrNot

IMAGINE delivers innovative and insight-driven visual communications to brands across the Retail, Entertainment, QSR, and CPG industries. Through our holistic capabilities and technology offerings, we provide a collaborative end-to-end marketing solution that optimizes the customer journey, empowering our clients to create differentiated experiences, innovation personalization, and optimize operational efficiency.

adding retail value

Jesta I.S. is a global innovator, developer and supplier of end-to-end software solutions for leading retailers, wholesalers and brand manufacturers specializing in apparel, footwear, hardlines, furniture and other speciality industries.

Jesta’s Vision Suite is a modular unified commerce platform that eliminates all silos and enables our clients to automate, optimize and simplify allocation, replenishment, fulfillment and omnichannel journeys from product design to direct-to-consumer deliveries.

Turn Your Data Into Action with Ki! 

Keyence is bringing one of its in-house Artificial Intelligence products to the open market! Ki is an analytical intelligence software that adds AI to any platform’s business intelligence. Keyence is releasing this product in an effort to help other companies expand their own data guided business practices. Leading to higher profitability, reduced costs, and leaner operations.

Loyalty Builders provides a suite of precise, accurate, yet very affordable metrics predicting future purchases, loyalty, and product interests of every individual retail customer of our client, regardless of how often or recently they’ve purchased or engaged. Precise, accurate AI-driven predictions on purchase timing, spending, risk, sensitivity to marketing, and other metrics show you exactly how to segment, rank, and target customers to improve the ROI of customer-centric marketing on any channel.

Put your customer at the center of every key business decision.

Retailers, grocers, CPG brands, convenience stores, and restaurants use the MarketDial platform to design and analyze accurate in-store tests. MarketDial's methodology makes it easy to analyze the ROI of different initiatives across marketing, operations, pricing and promotions, loyalty and merchandise, and more. Using MarketDial, companies are able to test and learn from their in-store initiatives, saving them from costly mistakes and saving the company money. Companies are then able to focus on tests shown to be profitable through accurate data and statistics.

Mastercard is a technology company in the global payments industry.  We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.  Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone.

Maven Wave is a technology consulting firm focused on helping leading retail and CPG companies make the shift to digital.

My Size, Inc. is the developer of a unique sensor-based measurement technology and the owner of several patented algorithms that capture and calculate measurements in different ways. The company’s technology is one of a kind in its agility, fitting our algorithm to different markets and verticals.
My Size released several measurement apps, all created to help different industries maximize their work processes and increase customer loyalty & sales.

Newmine is uniquely focused on helping retailers build a better bottom line through retail commerce optimization and returns reduction. Comprised of accomplished professionals with deep retail strategy, operations, and IT systems skills honed by decades of in-the-trenches experience, the Newmine team has helped some of the industry’s biggest retailers and brand owners transform their customer experience and enhance profitability.

Oracle serves over 5,800 retailers representing multiple verticals that operate on nearly every continent. Oracle enlists our best and brightest retail experts to showcase the innovations on the show floor. Our exhibit is in the heart of the exhibit hall at booth #4837. Oracle is the modern platform for retail.

Preciate merges on-line and in-store shopping into a seamless and personalized experience. 

Our technology enables brands and retailers to implement next-generation loyalty programs based upon personalization analytics and the most advanced system for facial recognition.

Precima is a global retail strategy and analytics company that provides tailored, data-driven solutions that drive sales, boost profitability and build customer loyalty. Leveraging deep analytics expertise, Precima helps organizations improve their competitive position across all facets of planning and operations from pricing, promotional planning, assortment, personalized marketing, category and shopper insights, and supplier collaboration.

PreciseTarget is the first data-science company to machine learn over 5 billion retail transactions to map the shopping Tastes of 220 million Americans. PreciseTarget’s unique insights identify powerful dat

The first retail vertical IoT integrated platform to bring e-commerce style shopper analytics to brick-and-mortar stores, brands and malls, RetailNext is a pioneer in focusing entire

Predictive. Prescriptive. Profitable Retailing.

As the proven leader in advanced analytics, only SAS bridges merchandising and marketing data and processes across the entire organization. Retail leaders trust SAS® software to improve their end-to-end merchandising by unifying data, customer demand and insights to drive profitability, manage inventory and stay competitive. 

Signify (formerly known as Philips Lighting) is the world leader in lighting for professionals and lighting for the Internet of Things with annual sales of  >7.0 billion Dollar. Our Interact Retail IoT Lighting System delivers the most accurate In-Store Navigation System that enhances your Customers’ Shopping Experience & lowers your Operational Costs while at the same time providing valuable location data and dashboards with Footfall, Dwell time and Density/Heat map visualizations

Leader of recommendation based on intended use, soyooz reveals your customers’ needs and offers them an ultra-personalized selection. Soyooz reinvents the purchasing journey thanks to AI and a very innovative methodological approach. In others words, we recreate the role of a saleperson for our clients (Leclerc, Darty, Carrefour, BNP Paribas...)

Customers are often lost facing technical and limitless offers. Make a choice is quite impossible when you're not an expert.

How soyooz works:

Springboard Retail is a purpose-built cloud POS and end-to-end retail management platform designed by retailers.

stockinstore's "find in store" solution delivers better customer experiences and measurably connects online and physical stores giving retailers unique real-time reporting into customer demand across their store network allowing them to sell more in-store and online.

Why people choose stockinstore:

TransactionTree™ is the leading provider of digital receipt solutions for the retail industry and other transaction-oriented enterprises. Based in Atlanta, Georgia, TransactionTree™ was established in 2008 by forward-thinking, green-thinking innovators seeking technological solutions to common environmental business challenges in ways that also increase sales and cement customer loyalty.

True Fit is a data-driven personalization platform for footwear and apparel retailers that decodes personal style, fit, and size for every consumer, every shoe, and every piece of clothing.

TruRating is the world’s only multi-channel feedback solution that gives customers a say as they pay. A simple integration into a merchant’s existing payment hardware is all it takes for TruRating to enable the retailer to ask each customer one question during checkout. 

V-count is the leading provider of visitor analytics solutions in the world. We offer global organizations the latest in people counting, heatmap, queue management, staff exclusion and business intelligence platforms. Our solutions are backed by a secure cloud-based business intelligence platform that leverages best-in-class AI and machine learning tools to analyze collected data.

Weezmo is a software company helping B&M Retailers increase repeat instore visits and sales through understanding their customers are searching/purchasing online and at other retailers.  Weezmo leverages e-receipts as a customer engagement tool with links to a feedback system for their visit or purchases, social media posts for influencers and personalized omni-channel ads/coupons for next best offers.  Weezmo can identify VIP Customer segments, surface insights into their search/purchase behavior at other retailers t