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Customer Insights and Analytics

Accuvia Software Group

Booth # 662

662

“How do we engage with our customers?”

This is the fundamental question that successful retailers need to ask themselves each and every day. If you don’t yet have an answer to this question or are not satisfied with your answer, stop by to hear how other successful retailers are doing it.

Engaging with your customers is more than sending them an email or text. It is knowing your customers and understanding their preferences. Learn how our integrated suite of solutions can help you better identify, understand and engage with your customers.

ActiveViam

Booth # 1426

1426

ActiveViam offers AI-powered analytics solutions for retail price optimization

Thanks to the application of data science, AI and Machine Learning algorithms, ActiveViam for Pricing allows retailers to uncover valuable insights into their customer's behavior, to turn them into immediately actionable price rules and to deploy them across 10,000 to 500,000+ SKUs.

The enables retailers to industrialize the development of relevant, precise, consistent pricing rules and their optimal deployment store by store, category by category.

Advalo

Booth # 1145

1145

Advalo is a predictive marketing platform for retailers and the auto industry. Our platform helps marketers gain immediate and sustainable traffic and turnover in stores.

AgilOne

Booth # 4045

4045

AgilOne is the leading customer data platform for enterprise B2C companies. AgilOne's vision is to restore the personal relationships companies once had with customers before channel-specific marketing silos got in the way.

AT&T Business

Booth # 3563

3563

AT&T can help retailers sense and adapt to shopper preferences and drive back-end operations with edge-to-edge technologies. With the power of a highly secure, scalable network, you can create personalized shopping experiences that help boost brand loyalty and keep customers coming back. To learn more, visit www.att.com/retail.

Avatria

Booth # 7125

7125

Avatria builds data-driven products that leverage machine learning to solve complex eCommerce challenges with innovative approaches. We have recently launched Avatria Convert, a product that adds intelligence to category pages and search results by automatically showing customers the products they are looking for. Convert requires minimal development effort, is platform agnostic and allows your customers to spend less time looking for products and more time enjoying their shopping experience. 

ciValue Systems

Booth # 1427

dunnhumby

Booths 4673,4501

4673

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

4501

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Eversight

Booth # 1234

1234

Eversight is the recognized leader in AI-powered pricing and promotions. Global brands and retailers rely on the Eversight platform to optimize pricing in response to market conditions and to deliver higher ROI on promotional spend. Eversight’s Pricing Suite and Offer Innovation Suite solutions are driving strong margin and sales volume improvements for leading companies such as Coca-Cola, General Mills, Raley’s, and Rite Aid. Founded in 2013, Eversight is headquartered in Palo Alto, California, with offices in Chicago and New York. eversightlabs.com.

Experian Marketing Services

Booth # 764

764

As the single-solution provider for all your retail marketing needs, Experian Marketing Services revolutionizes the future of data for retailers to enhance the consumer journey. Using data and analytics, we can help you initiate meaningful engagements to better understand existing customers and find new ones. We’re ready to help you identify your best customers, create messaging that resonates, activate your message on the right channels, and measure the impact of your campaigns.

Forrester Research Inc.

Booth # 1103

1103

FeedbackNow by Forrester is the worldwide leader for real-time customer feedback solutions to reach service level excellence – daily. FeedbackNow offers the innovative solution paired with extensive experience to create 100% real-time transparency across all your instore and online touch points. Not only can our solution be deployed at any customer touch point but it is specifically tailored for each to achieve maximum customer response rates.

Gladly Software Inc.

Booth # 758

758

Gladly is the only platform making customer service radically personal by allowing companies to communicate with their customers seamlessly across any channel. Gladly centers customer service on the person, not a case or ticket number, giving the world’s most innovative consumer companies like JetBlue, JOANN, and TUMI the ability to develop lifelong relationships with their customers.

Google, Inc.

Booth # 5065

5065

Google helps retailers solve some of the most complex challenges across the retail value chain, unlocks new opportunities for growth, and innovates with you in a rapidly shifting industry landscape. Our various products -- including Google Cloud, Google Shopping, Chrome, Android, Google Assistant for Enterprise -- can help with retail business challenges via seamless, integrated out-of-the-box or custom solutions.

IMAGINE

Booth # 1335

1335

IMAGINE delivers innovative and insight-driven visual communications to brands across the Retail, Entertainment, QSR, and CPG industries. Through our holistic capabilities and technology offerings, we provide a collaborative end-to-end marketing solution that optimizes the customer journey, empowering our clients to create differentiated experiences, innovation personalization, and optimize operational efficiency.

Loyalty Builders, Inc.

Booth # 1556

1556

Loyalty Builders provides a suite of precise, accurate, yet very affordable metrics predicting future purchases, loyalty, and product interests of every individual retail customer of our client, regardless of how often or recently they’ve purchased or engaged. Precise, accurate AI-driven predictions on purchase timing, spending, risk, sensitivity to marketing, and other metrics show you exactly how to segment, rank, and target customers to improve the ROI of customer-centric marketing on any channel.

Lucidworks

Booth # 1127

1127

Lucidworks provides an AI-powered search platform for some of the world's largest brands. Fusion, Lucidworks' advanced development platform, provides the enterprise-grade capabilities needed to design, develop, and deploy intelligent search apps at any scale. Companies across all industries, from consumer retail and healthcare to insurance and financial services, rely on Lucidworks everyday to power their consumer-facing and enterprise search apps.

Manthan Software Services Private Limited

Booth # 5747

5747

Manthan is a leading cloud analytics company pioneering analytical applications for consumer businesses. Manthan excels in the application of decision sciences, advanced math and artificial intelligence, with a restless ability to invent and bring ideas to life. Its suite of products has been recognized for enabling the shortest, swiftest and simplest path to profit.

Mastercard

Booth # 5119

5119

Mastercard is a technology company in the global payments industry.  We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.  Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone.

MySize Inc.

Booth # 6172

6172

My Size, Inc. is the developer of a unique sensor-based measurement technology and the owner of several patented algorithms that capture and calculate measurements in different ways. The company’s technology is one of a kind in its agility, fitting our algorithm to different markets and verticals.
My Size released several measurement apps, all created to help different industries maximize their work processes and increase customer loyalty & sales.

Newmine

Booth # 7114

7114

Newmine is uniquely focused on helping retailers build abetter bottom line through retail commerce optimization and returns reduction.Comprised of accomplished professionals with deep retail strategy, operations,and IT systems skills honed by decades of in-the-trenches experience, theNewmine team has helped some of the retail industry’s biggest brands transformtheir customer experience and enhance profitability.

Optimove

Booth # 3945

3945

Optimove is the Science-first Relationship Marketing Hub. With an actionable Customer Data Platform at its core, Optimove autonomously transforms customer data into actionable insights, helping customer-centric businesses drive measurable growth. The company’s unique technology suite enables the smart orchestration, measurement and optimization of highly personalized multi-channel campaigns, at scale, resulting in improved customer experience, retention and lifetime value.

Ordergroove

Booth # 6141

6141

Ordergroove helps innovative brands enable Relationship Commerce – shifting consumer interactions from one-and-done transactions to ongoing, highly profitable relationships – with successful subscription, predictive reorder and membership experiences.

PopCom

Booth # 7026

7026

PopCom is an automated retail technology company with a hardware and software (SaaS) solution for self-service retail. Say goodbye to low-IQ vending machines and kiosks; say hello to our PopShop Kiosk...a digital pop up shop that collects powerful customer data driven by facial recognition, machine learning and blockchain technology. We make future-ready technology solutions for the future of retail.

Preciate Ltd.

Booth # 7101

7101

Preciate merges on-line and in-store shopping into a seamless and personalized experience. 

Our technology enables brands and retailers to implement next-generation loyalty programs based upon personalization analytics and the most advanced system for facial recognition.

Precima

Booth # 1203

1203

Precima is a global retail strategy and analytics company that provides tailored, data-driven solutions that drive sales, boost profitability and build customer loyalty. Leveraging deep analytics expertise, Precima helps organizations improve their competitive position across all facets of planning and operations from pricing, promotional planning, assortment, personalized marketing, category and shopper insights, and supplier collaboration.

Qualtrics, LLC

Booth # 4221

4221

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.

RedPoint Global Inc.

Booth # 1553

1553

RedPoint Global’s software solutions empower brands to transform how customer experience is delivered. RedPoint Global’s solutions provide a single point of control to connect all customer data, determine next best actions in real time, and orchestrate interactions across all enterprise touchpoints.

Resulticks

Booth # 327

327

Resulticks is a real-time, big-data-driven marketing cloud solution built from the ground up by experts in marketing, technology, and business strategy to deliver topline growth. Outcomes-focused and enabled by the world’s first customer data blockchain, Resulticks equips brands to make a transformational leap to true omnichannel engagement.

RetailNext

Booth # 4373

4373

The first retail vertical IoT integrated platform to bring e-commerce style shopper analytics to brick-and-mortar stores, brands and malls, RetailNext is a pioneer in focusing entire

RichRelevance

Booth # 445

445

RichRelevance is the global leader in personalized search, content and offers, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers like Barneys, REI, Burberry, and Office Depot.

SAS

Booth # 4924

4924

As the proven leader in advanced analytics, only SAS bridges merchandising and marketing data and processes across the entire organization. Retail leaders trust SAS® software to improve their end-to-end merchandising by unifying data, customer demand and insights to drive profitability, manage inventory and stay competitive. 

Shipup

Booth # 7116

7116

Shipup empowers online merchants worldwide to send proactive delivery update notifications and offer parcel tracking for their online customers. The messaging is fully customizable which enables very powerful branded communication.

Soyooz

Booth # 1145

1145

Leader of recommendation based on intended use, soyooz reveals your customers’ needs and offers them an ultra-personalized selection. Soyooz reinvents the purchasing journey thanks to AI and a very innovative methodological approach. In others words, we recreate the role of a saleperson for our clients (Leclerc, Darty, Carrefour, BNP Paribas...)

Customers are often lost facing technical and limitless offers. Make a choice is quite impossible when you're not an expert.

How soyooz works:

stockinstore

Booth # 1713

1713

stockinstore was launched in 2016 as a way for retailers to tell online shoppers which stores nearby have the item they’re looking for. Since its launch, this ground-breaking technology has continued to bridge the gap between online and in-store; and gives retailers valuable insights into customer demand for products across their store network.

TransactionTree, Inc.

Booth # 1259

1259

TransactionTree™ is the leading provider of digital receipt solutions for the retail industry and other transaction-oriented enterprises. Based in Atlanta, Georgia, TransactionTree™ was established in 2008 by forward-thinking, green-thinking innovators seeking technological solutions to common environmental business challenges in ways that also increase sales and cement customer loyalty.

True Fit

Booth # 6037

6037

True Fit is a data-driven personalization platform for footwear and apparel retailers that decodes personal style, fit, and size for every consumer, every shoe, and every piece of clothing.

TruRating inc.

Booth # 1362

1362

TruRating is the world’s only multi-channel feedback solution that gives customers a say as they pay. A simple integration into a merchant’s existing payment hardware is all it takes for TruRating to enable the retailer to ask each customer one question during checkout. 

ZineOne Inc.

Booth # 963

963

ZineOne’s #1 AI-based personalization platform enables industry leaders to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale. Recognized by Gartner as a “Cool Vendor,” the Intelligent Customer Engagement (ICE) platform provides an ‘in-the-moment’ view of each visitor and delivers AI-based recommendations to engage them in ways that will truly resonate and in turn drive sales, loyalty, and lifetime value. Learn more at www.ZineOne.com