Customer Insights and Analytics

“How do we engage with our customers?”

This is the fundamental question that successful retailers need to ask themselves each and every day. If you don’t yet have an answer to this question or are not satisfied with your answer, stop by to hear how other successful retailers are doing it.

Engaging with your customers is more than sending them an email or text. It is knowing your customers and understanding their preferences. Learn how our integrated suite of solutions can help you better identify, understand and engage with your customers.

ActiveViam offers AI-powered analytics solutions for retail price optimization

Thanks to the application of data science, AI and Machine Learning algorithms, ActiveViam for Pricing allows retailers to uncover valuable insights into their customer's behavior, to turn them into immediately actionable price rules and to deploy them across 10,000 to 500,000+ SKUs.

The enables retailers to industrialize the development of relevant, precise, consistent pricing rules and their optimal deployment store by store, category by category.

Arm Treasure Data enterprise Customer Data Platform (CDP) unifies data from multiple sources   online, offline, IoT and device generated data   and empowers enterprises to disrupt their markets with superior customer experiences. Our customers are creating transformational customer relationships by connecting the data dots with our CDP. Arm Treasure Data is fully owned by Arm Holdings and has a global customer base of over 300 enterprises including Fortune 500 and Global 2000 companies.

AT&T can help retailers sense and adapt to shopper preferences and drive back-end operations with edge-to-edge technologies. With the power of a highly secure, scalable network, you can create personalized shopping experiences that help boost brand loyalty and keep customers coming back. To learn more, visit www.att.com/retail.

ciValue accelerates retailers’ ability to become customer-centric and transforms their entire retail marketing experience. Our self-serve, AI-driven customer data platform empowers retailers to easily and independently analyze, leverage and monetize customer data in a highly personalized, effective and profitable manner. By enabling scaled personalization through automated data analysis, our integrated platform replaces manual and costly consulting services.

Cresta is software for the contact center of the future that helps retailers take advantage of the shift towards conversational commerce.

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Extreme Networks the industry's first cloud-driven, end-to-end enterprise networking company. Our best-of-breed technology solutions, from the wireless and IoT edge to the data center, are flexible, agile, and secure to accelerate the digital transformation of our customers and provide them with the fastest path to the autonomous enterprise.

FeedbackNow by Forrester is the worldwide leader for real-time customer feedback solutions to reach service level excellence – daily. FeedbackNow offers the innovative solution paired with extensive experience to create 100% real-time transparency across all your instore and online touch points. Not only can our solution be deployed at any customer touch point but it is specifically tailored for each to achieve maximum customer response rates.

Gladly is the only platform making customer service radically personal by allowing companies to communicate with their customers seamlessly across any channel. Gladly centers customer service on the person, not a case or ticket number, giving the world’s most innovative consumer companies like Andie Swim, JOANN, and TUMI the ability to develop lifelong relationships with their customers.

About HappyOrNot

adding retail value

Jesta I.S. is a global innovator, developer and supplier of end-to-end software solutions for leading retailers, wholesalers and brand manufacturers specializing in apparel, footwear, hardlines, furniture and other speciality industries.

Jesta’s Vision Suite is a modular unified commerce platform that eliminates all silos and enables our clients to automate, optimize and simplify allocation, replenishment, fulfillment and omnichannel journeys from product design to direct-to-consumer deliveries.

Loyalty Builders provides a suite of precise, accurate, yet very affordable metrics predicting future purchases, loyalty, and product interests of every individual retail customer of our client, regardless of how often or recently they’ve purchased or engaged. Precise, accurate AI-driven predictions on purchase timing, spending, risk, sensitivity to marketing, and other metrics show you exactly how to segment, rank, and target customers to improve the ROI of customer-centric marketing on any channel.

Retailers, grocers, CPG brands, convenience stores, and restaurants use the MarketDial platform to design and analyze accurate in-store tests. MarketDial's methodology makes it easy to analyze the ROI of different initiatives across marketing, operations, pricing and promotions, loyalty and merchandise, and more. Using MarketDial, companies are able to test and learn from their in-store initiatives, saving them from costly mistakes and saving the company money. Companies are then able to focus on tests shown to be profitable through accurate data and statistics.

Mastercard is a technology company in the global payments industry.  We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.  Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone.

Oracle serves over 5,800 retailers representing multiple verticals that operate on nearly every continent. Oracle enlists our best and brightest retail experts to showcase the innovations on the show floor. Our exhibit is in the heart of the exhibit hall at booth #4837. Oracle is the modern platform for retail.

Precima is a global retail strategy and analytics company that provides tailored, data-driven solutions that drive sales, boost profitability and build customer loyalty. Leveraging deep analytics expertise, Precima helps organizations improve their competitive position across all facets of planning and operations from pricing, promotional planning, assortment, personalized marketing, category and shopper insights, and supplier collaboration.

Predictive. Prescriptive. Profitable Retailing.

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

Springboard Retail is a purpose-built cloud POS and end-to-end retail management platform designed by retailers.

TransactionTree™ is the leading provider of digital receipt solutions for the retail industry and other transaction-oriented enterprises. Based in Atlanta, Georgia, TransactionTree™ was established in 2008 by forward-thinking, green-thinking innovators seeking technological solutions to common environmental business challenges in ways that also increase sales and cement customer loyalty.

True Fit is a data-driven personalization platform for footwear and apparel retailers that decodes personal style, fit, and size for every consumer, every shoe, and every piece of clothing.

TruRating is the world’s only multi-channel feedback solution that gives customers a say as they pay. A simple integration into a merchant’s existing payment hardware is all it takes for TruRating to enable the retailer to ask each customer one question during checkout. 

V-count is the leading provider of visitor analytics solutions in the world. We offer global organizations the latest in people counting, heatmap, queue management, staff exclusion and business intelligence platforms. Our solutions are backed by a secure cloud-based business intelligence platform that leverages best-in-class AI and machine learning tools to analyze collected data.