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Customer Insights and Analytics

Accuvia Software Group

Booth # 749

749

“How do we engage with our customers?”

This is the fundamental question that successful retailers need to ask themselves each and every day. If you don’t yet have an answer to this question or are not satisfied with your answer, stop by to hear how other successful retailers are doing it.

Engaging with your customers is more than sending them an email or text. It is knowing your customers and understanding their preferences. Learn how our integrated suite of solutions can help you better identify, understand and engage with your customers.

Acquia, Inc

Booth # 4045

4045

AgilOne is the leading customer data platform for enterprise B2C companies. AgilOne's vision is to restore the personal relationships companies once had with customers before channel-specific marketing silos got in the way.

ActiveViam

Booth # 449

449

ActiveViam offers AI-powered analytics solutions for retail price optimization

Thanks to the application of data science, AI and Machine Learning algorithms, ActiveViam for Pricing allows retailers to uncover valuable insights into their customer's behavior, to turn them into immediately actionable price rules and to deploy them across 10,000 to 500,000+ SKUs.

The enables retailers to industrialize the development of relevant, precise, consistent pricing rules and their optimal deployment store by store, category by category.

Arm Treasure Data

Booth # 4139

4139

Arm Treasure Data enterprise Customer Data Platform (CDP) unifies data from multiple sources   online, offline, IoT and device generated data   and empowers enterprises to disrupt their markets with superior customer experiences. Our customers are creating transformational customer relationships by connecting the data dots with our CDP. Arm Treasure Data is fully owned by Arm Holdings and has a global customer base of over 300 enterprises including Fortune 500 and Global 2000 companies.

AT&T Business

Booth # 4673

4673

AT&T can help retailers sense and adapt to shopper preferences and drive back-end operations with edge-to-edge technologies. With the power of a highly secure, scalable network, you can create personalized shopping experiences that help boost brand loyalty and keep customers coming back. To learn more, visit www.att.com/retail.

Avatria

Booth # 218

218

Avatria builds data-driven products that leverage machine learning to solve complex eCommerce challenges with innovative approaches. We have recently launched Avatria Convert, a product that adds intelligence to category pages and search results by automatically showing customers the products they are looking for. Convert requires minimal development effort, is platform agnostic and allows your customers to spend less time looking for products and more time enjoying their shopping experience. 

ciValue Systems

Booth # 1230

Cresta

Booth # 1261

1261

Cresta is software for the contact center of the future that helps retailers take advantage of the shift towards conversational commerce.

dunnhumby

Booth # 4663

4663

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Extreme Networks

Booth # 1109

1109

Extreme Networks the industry's first cloud-driven, end-to-end enterprise networking company. Our best-of-breed technology solutions, from the wireless and IoT edge to the data center, are flexible, agile, and secure to accelerate the digital transformation of our customers and provide them with the fastest path to the autonomous enterprise.

Forrester Research Inc.

Booth # 1143

1143

FeedbackNow by Forrester is the worldwide leader for real-time customer feedback solutions to reach service level excellence – daily. FeedbackNow offers the innovative solution paired with extensive experience to create 100% real-time transparency across all your instore and online touch points. Not only can our solution be deployed at any customer touch point but it is specifically tailored for each to achieve maximum customer response rates.

Gladly Software Inc.

Booth # 330

330

Gladly is the only platform making customer service radically personal by allowing companies to communicate with their customers seamlessly across any channel. Gladly centers customer service on the person, not a case or ticket number, giving the world’s most innovative consumer companies like Andie Swim, JOANN, and TUMI the ability to develop lifelong relationships with their customers.

Google, Inc.

Booth # 3101

3101

Google helps retailers solve some of the most complex challenges across the retail value chain, unlocks new opportunities for growth, and innovates with you in a rapidly shifting industry landscape. Our various products -- including Google Cloud, Google Shopping, Chrome, Android, Google Assistant for Enterprise -- can help with retail business challenges via seamless, integrated out-of-the-box or custom solutions.

Jesta I.S.

Booth # 5273

5273

Jesta I.S. is a global innovator, developer and supplier of end-to-end software solutions for leading retailers, wholesalers and brand manufacturers specializing in apparel, footwear, hardlines, furniture and other speciality industries.

Jesta’s Vision Suite is a modular unified commerce platform that eliminates all silos and enables our clients to automate, optimize and simplify allocation, replenishment, fulfillment and omnichannel journeys from product design to direct-to-consumer deliveries.

Loyalty Builders, Inc.

Booth # 857

857

Loyalty Builders provides a suite of precise, accurate, yet very affordable metrics predicting future purchases, loyalty, and product interests of every individual retail customer of our client, regardless of how often or recently they’ve purchased or engaged. Precise, accurate AI-driven predictions on purchase timing, spending, risk, sensitivity to marketing, and other metrics show you exactly how to segment, rank, and target customers to improve the ROI of customer-centric marketing on any channel.

Lucidworks

Booth # 918

918

Lucidworks provides an AI-powered search platform for some of the world's largest brands. Fusion, Lucidworks' advanced development platform, provides the enterprise-grade capabilities needed to design, develop, and deploy intelligent search apps at any scale. Companies across all industries, from consumer retail and healthcare to insurance and financial services, rely on Lucidworks everyday to power their consumer-facing and enterprise search apps.

MarketDial

Booth # 554

554

Retailers, grocers, CPG brands, convenience stores, and restaurants use the MarketDial platform to design and analyze accurate in-store tests. MarketDial's methodology makes it easy to analyze the ROI of different initiatives across marketing, operations, pricing and promotions, loyalty and merchandise, and more. Using MarketDial, companies are able to test and learn from their in-store initiatives, saving them from costly mistakes and saving the company money. Companies are then able to focus on tests shown to be profitable through accurate data and statistics.

Mastercard

Booth # 3429

3429

Mastercard is a technology company in the global payments industry.  We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.  Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone.

Oracle America, Inc.

Booth # 4837

4837

Oracle serves over 5,800 retailers representing multiple verticals that operate on nearly every continent. Oracle enlists our best and brightest retail experts to showcase the innovations on the show floor. Our exhibit is in the heart of the exhibit hall at booth #4837. Oracle is the modern platform for retail.

Ordergroove

Booth # 4044

4044

Ordergroove helps innovative brands enable Relationship Commerce – shifting consumer interactions from one-and-done transactions to ongoing, highly profitable relationships – with successful subscription, predictive reorder and membership experiences.

Precima

Booth # 1303

1303

Precima is a global retail strategy and analytics company that provides tailored, data-driven solutions that drive sales, boost profitability and build customer loyalty. Leveraging deep analytics expertise, Precima helps organizations improve their competitive position across all facets of planning and operations from pricing, promotional planning, assortment, personalized marketing, category and shopper insights, and supplier collaboration.

Resulticks

Booth # 219

219

Resulticks is a real-time, big-data-driven marketing cloud solution built from the ground up by experts in marketing, technology, and business strategy to deliver topline growth. Outcomes-focused and enabled by the world’s first customer data blockchain, Resulticks equips brands to make a transformational leap to true omnichannel engagement.

RichRelevance

Booth # 5328

5328

RichRelevance is the global leader in personalized search, content and offers, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers like Barneys, REI, Burberry, and Office Depot.

SAP

4518

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4520

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4522

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4524

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4526

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4528

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4530

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4532

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4230

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4219

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4125

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

4133

From Digitally Native startups through Global brands, SAP provides an integrated suite of applications, intelligent technologies, and a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.  Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand ex

TransactionTree, Inc.

Booth # 5778

5778

TransactionTree™ is the leading provider of digital receipt solutions for the retail industry and other transaction-oriented enterprises. Based in Atlanta, Georgia, TransactionTree™ was established in 2008 by forward-thinking, green-thinking innovators seeking technological solutions to common environmental business challenges in ways that also increase sales and cement customer loyalty.

True Fit

Booth # 1013

1013

True Fit is a data-driven personalization platform for footwear and apparel retailers that decodes personal style, fit, and size for every consumer, every shoe, and every piece of clothing.

TruRating inc.

Booth # 3845

3845

TruRating is the world’s only multi-channel feedback solution that gives customers a say as they pay. A simple integration into a merchant’s existing payment hardware is all it takes for TruRating to enable the retailer to ask each customer one question during checkout. 

V-Count INC.

Booth # 3124

3124

V-count is the leading provider of visitor analytics solutions in the world. We offer global organizations the latest in people counting, heatmap, queue management, staff exclusion and business intelligence platforms. Our solutions are backed by a secure cloud-based business intelligence platform that leverages best-in-class AI and machine learning tools to analyze collected data.

ZineOne Inc.

Booth # 942

942

ZineOne’s #1 AI-based personalization platform enables industry leaders to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale. Recognized by Gartner as a “Cool Vendor,” the Intelligent Customer Engagement (ICE) platform provides an ‘in-the-moment’ view of each visitor and delivers AI-based recommendations to engage them in ways that will truly resonate and in turn drive sales, loyalty, and lifetime value. Learn more at www.ZineOne.com