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Call Centers

Cresta

Booth # 1734

1734

Cresta is software for the contact center of the future that helps retailers take advantage of the shift towards conversational commerce.

Gladly Software Inc.

Booth # 758

758

Gladly is the only platform making customer service radically personal by allowing companies to communicate with their customers seamlessly across any channel. Gladly centers customer service on the person, not a case or ticket number, giving the world’s most innovative consumer companies like Andie Swim, JOANN, and TUMI the ability to develop lifelong relationships with their customers.

PFS / LiveArea

Booth # 6111

6111

PFSweb, Inc. is a global eCommerce solutions provider. We can manage the entire online customer shopping experience for you.

Our company is made up of two business units, Live Area and PFS.  LiveArea is a digital commerce agency and provides the traditional “front-end” services including strategy, design, technology, and digital marketing. PFS is an operations provider and provides the traditional “back-end” services including customer care, order fulfillment, and order management.

QContact

Booth # 212

212

QContact is the complete communications platform & CRM for your business. We bring your calls, texts, web chats, emails and social media interactions into one seamless, unified experience. Direct integrations with CRM platforms such as Salesforce, E-Commerce platforms such as Shopify & billing systems such as Xero provide a complete timeline of your customer in one place. 

Radial

Booth # 4809

4809

Radial, Inc., a bpost group company, is the leader in omnichannel commerce technology and operations. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Radial’s innovative solutions connect retailers and customers through advanced omnichannel technologies, intelligent payments and fraud protection, efficient fulfillment, supply chain services, and insightful customer care services – especially where high-value customer experiences are critical.