Print Agenda

Sunday, January 14

8:00am8:45am
Networking Event

Donut dunk

8:00am8:45am
Javits North, Level 5
Start the day off with donuts and coffee before grabbing a seat at the opening Keynote session.
8:00am10:00pm
Networking Event

NRF Retail Week | Sunday, January 14

8:00am10:00pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NRF curates and promotes New York City's must-attend events for retailers.
8:45am9:00am
Keynote Session

NRF chairman's welcome: Making it matter

8:45am9:00am
Javits North, Level 5, SAP Theatre
Walmart U.S. president and CEO and Chairman of the National Retail Federation, John Furner provides NRF 2024’s welcome and opening remarks including a brief state of the industry and NRF, and why decisions made today matter more than ever.
9:00am9:30am
Keynote Session

Doubling down on retail: How Levi Strauss & Company president Michelle Gass positions the 170-year-old icon’s future

9:00am9:30am
Javits North, Level 5, SAP Theatre
Joining Levi Strauss & Co. in early 2023, president Michelle Gass came from Kohl’s as the company’s former CEO. Under a meticulously designed succession plan from retiring CEO Chip Bergh, Michelle brings her leadership skillset from successful senior roles at Procter and Gamble, Starbucks, and most recently Kohl’s. Speaking for the first time since joining the 170-year-old iconic brand, Michelle will share how she plans to accelerate growth by sharpening the focus of the current strategies to lean into the power of its brand, become the destination for denim lifestyle across all channels, and fuel diversification through international markets. Don't miss this opportunity to hear from a visionary leader who is propelling Levi Strauss & Co. into a new era of success.
9:30am10:00am
Keynote Session

Challenges and opportunities around supply chain excellence: A conversation with FedEx CEO Raj Subramaniam

9:30am10:00am
Javits North, Level 5, SAP Theatre
During the past 50 years, FedEx has built an unmatched network that provides services to power the global economy. Given today’s dynamic business environment and the evolution of customer needs, FedEx is transforming from a transportation business to a digitally-led business powered by its transportation network. In this session, FedEx CEO Raj Subramaniam will discuss how the company is leveraging its physical scale and insights from moving 15+ million packages per day around the globe to make supply chains smarter for everyone – enabling improved visibility, decisioning, and connected capabilities across the customer journey. Join us to learn more about how FedEx’s collaborative data ecosystem is connecting the entire supply chain from the point of demand to the point of delivery and returns.
10:00am10:30am
Networking Event

Snack attack

10:00am10:30am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
10:00am5:00pm
Expo

Expo open

10:00am5:00pm
Expo, Level 1 and 3
With 1,000+ exhibitors and 100+ sessions including special pavilions and hands-on activations, retailers who want to make it matter always make it to the Expo. Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today. Check out the current list of exhibitors and floorplan.

Foodservice Innovation Zone

10:00am5:00pm
Level 1, Special Events Hall
Step into the future at the Foodservice Innovation Zone, an interactive exploration of the technologies and innovations transforming the customer foodservice experience. Featuring: 50+ food tech-focused booths A stage with sessions led by industry leaders and innovators Hands-on future-forward and customer-centric immersive activations Activations: The center of the plate The "more convenient" convenience store Game-changing grab-and-go Drive-thru solutions that drive innovation Transformative vending and autonomous retail

NRF Innovation Lab

10:00am5:00pm
River Pavilion
The NRF Innovation Lab showcases new-to-market technology including the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s transformation and shows you what retail can be now and in the future.

Startup Hub

10:00am5:00pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
10:15am10:45am
Exhibitor Big Ideas

AI in retail: A comprehensive example of industry digital transformation

10:15am10:45am
Expo, Level 3, Expo Stage 4
We are in a customer-led, technology-driven industrial revolution. Using Lenovo Retail Solutions as an example:” Retailers are not investing in small step changes to their portfolios - they are digitally transforming and investing in the massive scale and speed of digital, cloud-based, connected, AI-driven, and sensor-driven automation. “(IDC)”. In this session, we will discuss a few real-life examples where retailers are leveraging first party data and edging closer to AI solutions within consumer returns to provide positive physical experiences that drive loyalty to their digitally native customers.

Best practices in cost-effective and sustainable eCommerce logistics

10:15am10:45am
Expo, Level 1, Expo Stage 1
In this presentation Frank And Oak, GoBolt, and BrightDrop will share cost-effective solutions for launching eCommerce operations that are both customer-centric and sustainable. The discussion will include an emphasis on the importance of last-mile delivery in creating the best customer experience, and how logistics partners can contribute to more sustainable business operations.

Customization and personalization with YETI: How to get creative with your post-purchase experience

10:15am10:45am
Expo, Level 3, Expo Stage 3
When it comes to tracking the progress of an order, Domino’s Pizza Tracker takes the cake (or the pie). So, how do retailers apply this type of tracking to their own post-purchase process to create a memorable experience? Join YETI’s Director of Software Engineering, Scott Streit, and parcelLab’s CEO, Tobias Buxhoidt, and CMO, Sidra Berman, for a session where they will discuss how YETI has transformed their customer experience through personalized touchpoints and how to tackle the complexities of global ecommerce.

Innovative retail excellence: AI-driven network efficiency for exceptional customer engagement

10:15am10:45am
Expo, Level 3, Expo Stage 5
Meijer's commitment to innovation has proven instrumental to providing enhanced experiences. Meijer's transformative approach and vision of automated networks has delivered exceptional operational efficiency and outstanding world-class experiences across its extensive retail network, spanning supercenters, markets, groceries, and gas stations, alongside its over 70,000 employees. Join Rodney McCarter, Meijer's VP of Infrastructure and Operations, to hear why choosing Juniper Networks for their AI-driven network has realized improved network operations, leading to enhanced user experiences. Learn how the integration of AIOps and intent-based technology is providing the correlated telemetry and end-to-end networking visibility that accelerates troubleshooting and optimizes every user experience across Meijer's wired, wireless, SD-WAN, and data center infrastructure.
Bob Friday

Bob Friday

GVP Chief AI Officer, CTO
Juniper Networks

Lessons from the C-Suite: Modernizing the in-store experience with unified commerce

10:15am10:45am
Expo, Level 1, Expo Stage 2
The debate over the significance of online versus physical shopping has come to a clear conclusion, with a consensus emerging in favor of unified commerce as the future of retail. Those brands which not only adopt but also demonstrate exceptional proficiency in the realm of unified commerce are poised to emerge as the true victors within the retail sector. Unified commerce meets customers where they are - blending online and offline experiences for a seamless journey. Join this session featuring industry experts to discuss the crucial role of unified commerce and their insights on the future of the retail industry.
Chad Best

Chad Best

SVP of Customer Experience Operations
Lovesac
10:15am12:15pm
Expo

Expo tours

10:15am12:15pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only. Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo. NEW in 2024! Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm. Expo Tours can be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed.5 tour options: Achieving Operational Excellence This tour focuses on using a combination of technology and best practices to achieve operational excellence. You will meet companies with the latest technology used to maximize operations from the front end to the back end. Connecting the customer journey This tour focuses on achieving operational excellence in key pillars of retail: hiring, employee training, optimizing store operations, seamless checkout, task management and customer loyalty.Future tech This tour showcases cutting-edge digital and in-store technology including advanced RFID, live-streaming, predictive commerce, smarter supply chains, sustainability, metaverse, holograms, conversational commerce, smart shopping mirrors and the latest in digital signage. Visit companies that focus on technologies adapted to consumers and review the importance of these applications for the future of retail. Intelligent retail: Innovation, ecommerce and best practices Enabling intelligent physical retail with sustainable, smart stores is the key to success with shoppers today. Connected Commerce integrates in-store and online to allow customers a seamless shopping experience. This tour focuses on technologies enabling intelligent physical retail with sustainable, smart stores; and how in-store advertising drives in-store customer loyalty programs. The AI retail playbook This tour focuses on market-leading technologies in customer management, including utilizing AI for personalization, operations, training and talent development, seamless integration of the physical and digital customer journey, and utilizing ChatGPT. All tours will depart from the Expo Tour room on Level 1 of the Javits.
10:30am11:00am
Networking Event

Special celebrity appearance in the Food Innovation Zone - Meet Crystal Kung Minkoff from The Real Housewives of Beverly Hills

10:30am11:00am
Special Events Hall, Level 1
Come to the Food Innovation Zone to meet special celebrity guest Crystal Kung Minkoff from the cast of The Real Housewives of Beverly Hills! In 2021, Crystal joined the cast of The Real Housewives of Beverly Hills. Crystal has had formal culinary training, and her passions include cooking and throwing extravagant parties. Due to these passions, she has partnered with brands such as American Girl, Ed by Ellen developing an entertaining and homeware line, and Evite. She is an avid skier and loves to play tennis. Crystal is also the co-founder of Real Coco, a coconut beverage company, along side her brother, Jeffrey Kung, a pop singer in China.
Featured Session

Brainfreeze! How 7-Eleven is redefining retail media with ICE

Leading through transformation, from local relevance to global purpose: The Kmart Australia story

Picture this: A snapshot of the newest NYC retail standouts

Supply Chain 360 Summit

Creating optionality and speed in supply chains: Northern Tool + Equipment’s transformation with CEO Suresh Krishna

10:30am11:00am
River Pavilion, goTRG Stage
During the past three years, Northern Tool + Equipment has grown revenue by 44 percent, in part by prioritizing and investing in initiatives that provide value for customers and team members. With more than 130 store locations across 23 states, Northern Tool has a strong national retail presence featuring a wide variety of tools, equipment, and service offerings via ecommerce and a superior omnichannel experience. In this session, hear from Northern Tool president and CEO, Suresh Krishna about how the retailer is integrating increased supply chain resilience, flexibility, and efficiency to improve the customer and employee experience, mitigate future global risk, and deliver continued profitable growth.This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
Jon Gold

Jon Gold

Vice President, Supply Chain and Customs Policy
National Retail Federation
10:30am3:45pm
Special Program

NRF Supply Chain 360 Summit

10:30am3:45pm
Open to Retailers. Pre-registration and separate fee required. The NRF Supply Chain 360 Summit is a new day-long program that brings together retail supply chain professionals and industry experts to share strategies and tactics, taking a holistic look at the modes and methods needed to build a stronger supply chain. The Summit features eight sessions, a catered lunch and the opportunity to network with fellow supply chain professionals. This program will have simultaneous Portuguese interpretation. Click here to register.
11:00am11:30am
Foodservice Tech Stage

Thermal intelligence - Advancing food safety and profitability for retailers

11:00am11:30am
Level 1, Special Events Hall, Amazon Pay Stage
Are retailers doing enough to protect their customers from foodborne illnesses and what are retailers doing to keep their food safe? The answers to these questions are key to ensuring not only the safety but the longevity of your business. In this session, using FDA food safety ratings and first-hand customer experiences, Logile will discuss how Thermal Intelligence™ will close the gaps in how retailers protect their customers from foodborne illnesses.
Exhibitor Big Ideas

Journey to the cloud: How Wesfarmers achieved modernization and business agility with AWS

11:00am11:30am
Expo, Level 3, Expo Stage 3
Wesfarmers, an organization that owns and operates Kmart Group and Target in Australia and New Zealand, embarked on their digital transformation with Kmart Australia Limited (Kmart) in 2016. While the initial migration helped Kmart achieve significant cost savings and freed up application teams from operational processes, they took their transformation efforts to the next level in 2022 with an initiative called MC2. This initiative involved migrating 55 on-premises applications to AWS. Applications migrated included x86 workloads and key business applications for HR and finance, supply chain, merchandise and inventory, stores, infrastructure, and workplace technology. In addition, Kmart is using containerization, machine learning, and personalization to improve customer experience and accelerate time to value. Join this session to learn more about Kmart’s journey with AWS, future projects, and more.
Ravi Bagal

Ravi Bagal

General Manager, Retail and Consumer Packaged Goods
Amazon Web Services

Navigating the data-driven ascent: How Floor & Décor is scaling new heights in retail success

11:00am11:30am
Expo, Level 1, Expo Stage 1
Join us for a fireside chat where Floor & Décor, a Stibo Systems customer, unveils their transformative journey in mastering retail challenges through data management. They've meticulously refined 300,000 data points, amplified data quality and efficiency through user-friendly workflows. Explore their success in how they efficiently expanded product offerings and established crucial product relationships to enhance their customer experiences. Discover how sustainability goals were achieved, increasing transparency and material traceability, concurrently boosting operational efficiency and profitability. This discussion showcases the profound impact and tangible benefits of effective data management, offering insights to elevate your retail business.
Jared Brown

Jared Brown

Senior Director of Information Technology & PMO
Floor & Decor

Streamlining your tech stack while accelerating digital transformation: Discussion with Radar and Michaels

11:00am11:30am
Expo, Level 1, Expo Stage 2
2023 was the "year of efficiency," and product leaders will still be expected to do more with less in 2024. In this session, you'll hear from Nick Patrick (CEO at Radar, the leading geofencing platform) and Bhaskar Mishra (SVP, Chief Product Officer at Michaels). They'll discuss trends in vendor consolidation and cost cutting, and how Michaels is taking advantage of these trends to deliver innovative location-based customer experiences across mobile and web. If you're looking to streamline your tech stack while accelerating digital transformation in 2024, this session is for you.

The future of retail at your front door

11:00am11:30am
Expo, Level 3, Expo Stage 4
Consumer preferences are constantly changing, and soon front doors will be the new storefronts. At that end, it is critical to have full connectivity from source to final delivery. Join us for a discussion where panelists from UPS, Southern Fried Cotton and Avery Dennison share how the power of digital identification enables item-level visibility throughout the entire supply chain, delivering retail to the consumer anywhere they want it. 
Julie Vargas

Julie Vargas

Vice President / General Manager, North America
Avery Dennison Identification Solutions
Darryl Forbes

Darryl Forbes

Vice President of Engineering, UPS Package Process Management
UPS

The secret to decreasing returns while simultaneously increasing AOV, CLV, and overall sales

11:00am11:30am
Expo, Level 3, Expo Stage 5
Are you one of those companies that deprioritizes product descriptions to focus on customer journeys? Ignoring the product experience comes at a tremendous cost - preventing up to 60% more eCommerce sales - and ultimately alienates your customers and potential customers. Find out why it’s important to obsess over detailed product detail pages, rich images, on-brand descriptions, and how to do that at scale with AI. Discover actionable tips and tricks to increase AOV, CLV, and overall sales while reducing returns. Hear real-life business examples from industry experts and understand how you can leverage a composable tech stack to create compelling product experiences across every sales channel while also accelerating time-to-market, reaching new territories, and increasing operational efficiencies for your team. This is more than a business hack - it’s a transformational unlock for sustainable business growth. Whether you’re a retail giant, startup, or simply dealing with a smaller marketing budget in 2024, this is a session you don’t want to miss. 
Mark Steel

Mark Steel

Director, Retail & Consumer Industry Solutions EMEA
Google Cloud
Juan Lopez

Juan Lopez

Managing Director of Technology Product Development
CITY Furniture
Supply Chain 360 Summit

AI’s role in inventory visibility and optimization

11:00am11:30am
River Pavilion, goTRG Stage
In dynamic market conditions, accurate inventory and visibility across the supply chain are critical in avoiding excess stock levels and improving business performance. In this session industry leaders will discuss strategies for predicting demand, optimizing stock levels, and monitoring the real time status of inventory throughout the supply chain. Are AI- powered solutions a game-changer for companies, or have they been using it for years already? This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
Helen Davis

Helen Davis

SVP, Head of North America Operations
Kraft Heinz
11:20am11:50am
Featured Session

New market opportunities: Monetizing personalization through retail media

Reinventing retail for the AI generation

Top retail CFOs share growth insights and priorities for ‘24 and beyond

11:30am12:00pm
Supply Chain 360 Summit

Boosting last-mile capabilities and next-day delivery: A fireside chat with Gretchen McCarthy, Target’s Executive Vice President and Chief Supply Chain & Logistics Officer

11:30am12:00pm
River Pavilion, goTRG Stage
Target continues to invest in building capacity to meet guest demand—an approach that utilizes the company’s stores-as-hubs strategy and growing sortation center network. Target’s sortation centers help drive speed, productivity and cost efficiency to improve the guest experience. Hear from Target’s Chief Supply Chain & Logistics Officer Gretchen McCarthy on how Target’s stores-as-hubs strategy and guest-centered supply chain capabilities are bringing next-day delivery to more Target guests. This session is part of the NRF Supply Chain 360 Summit.Open to Retailers only. Pre-registration and separate fee required.
Jon Gold

Jon Gold

Vice President, Supply Chain and Customs Policy
National Retail Federation
Gretchen McCarthy

Gretchen McCarthy

Executive Vice President, Chief Supply Chain & Logistics Officer
Target
11:30am1:30pm
Networking Event

Food & Drink

11:30am1:30pm
HUNGRY? Check out the food options in the Javits:Level 1 Nibble & Graze Food Court | Across from Special Events Hall Seating and concessions | Hall 1EExpo | Level 1 South of the Border | Back of 300 aisle Taste of New York (Kosher available) | Back of 900 aisle Sustainability Lounge - fresh, local, sustainably-sourced | Back of 1600 aisle | Sponsored by Brightdrop and HanshowLevel 2 Fresh & Fast touchless café | North Concourse Food Truck Alley | Inner roadway along 11th Ave. (outside) Seating in the Food Truck Alley Lounge | South Concourse | Sponsored by Legion Technologies Starbucks | Below Crystal Palace | Sponsored by WorkJamLevel 3 Concessions | Javits North, outside of Expo 3411 Garden Market | Crystal Palace Starbucks | Crystal PalaceExpo | Level 3 Centerfield/Baseball | Back of 3600 aisle | Sponsored by FedEx Go Greek | Back of 4200 aisle | Sponsored by Mongo DB Sandwiches & Salads | Back of 5800 aisle | Sponsored by Klaviyo River Pavilion Meet, Seat & Eat
11:45am12:15pm
Exhibitor Big Ideas

Checking out the future: How AI is reinventing the point of sale

11:45am12:15pm
Expo, Level 1, Expo Stage 2
Andres Meza

Andres Meza

Country Manager Central America and Caribbean
WISEASY

Inclusion in-store: Pioneering the future of retail

11:45am12:15pm
Expo, Level 1, Expo Stage 1
Retailers’ DEIA practices are making an impact on shoppers’ behaviors right now. Shoppers are abandoning retailers that don't share their values and embracing those that do. Our panelists represent a collective force for change, offering real-world examples and insights into how leading brands embrace accessibility and inclusion as integral aspects of their identity. Through their stories, strategies, successes, and failures, you will gain a deeper understanding of how to rethink your customer experience with accessibility and inclusion at the forefront. See the economic potential of accessibility and leave with practical steps to build an efficient retail environment that fosters inclusivity. 
Dana Zumbo

Dana Zumbo

Business Development Manager
Zappos Adaptive
Mindy Scheier

Mindy Scheier

Founder & CEO of Runway of Dreams Foundation/CEO of GAMUT Management
GAMUT Management

Reach customers with messaging that matters using geospatial tools and AI derived insights from Esri

11:45am12:15pm
Expo, Level 3, Expo Stage 4
Drive loyalty, deliver best-in-class service, and empower your team to create the most relevant customer experiences that build loyalty and deepen your most important customer relationships. Listen as industry experts discuss how their customers use geospatial technology, big data, and AI to drive growth by leveraging location intelligence to inform their marketing and sales strategies and deliver world-class results.
Chan Lee

Chan Lee

Director, Data & Visualization
Chick-fil-A, Inc.

Saks OFF 5TH drives digital evolution & delivers a superior customer experience

11:45am12:15pm
Expo, Level 3, Expo Stage 3
Saks OFF 5TH, the premier destination for luxury off-price fashion, strives to deliver a superior shopping experience through a renewed focus on data, analytics, and personalization. By utilizing an array of AWS services, Saks OFF 5TH has been able to build, innovate, and remain agile to respond to their customers’ evolving preferences. In this session, Fei Wang, Chief Technology Officer at Saks OFF 5TH, discusses how they use AWS to transform the shopping experience and meet the needs of their customers.
Doug Tiffan

Doug Tiffan

Head of Worldwide Apparel & Fashion Solution Strategy
Amazon Web Services (AWS)

Shaping the future of work with Burlington Stores

11:45am12:15pm
Expo, Level 3, Expo Stage 5
Don’t miss the opportunity to hear from Burlington Stores on their ability to be flexible as they continue to grow their associate base and store footprint, while delivering great merchandise values to their customers.
12:00pm12:30pm
Foodservice Tech Stage

'Outsmarting' every corner of the restaurant

12:00pm12:30pm
Level 1, Special Events Hall, Amazon Pay Stage
Today’s customers and employees are tech-savvy, connected, and expecting innovation at every turn. For restaurants, investing in digital enhancements – from the counter, to the kitchen, to the bathroom – is critical to delivering on both consumer and employee expectations. And, at the center all this innovation in service of next-gen experiences is a technology backbone and integrated approach to IoT, networking, and wi-fi that can predict and preempt any end-user needs. Join Georgia Pacific, Comcast Business and MachineQ, a Comcast company, for a conversation on how restaurants can “outsmart” every corner of the store – from the coffee bar to the bathroom to the table.
Emma Powers

Emma Powers

Executive Director - Enterprise Marketing
Comcast Business
John Strom

John Strom

VP & General Manager, Innovation
Georgia Pacific
12:00pm12:45pm
Supply Chain 360 Summit

Networking lunch

12:00pm12:45pm
River Pavilion, goTRG Stage
Grab a boxed lunch and network with your fellow supply chain-focused Retailers.This lunch is part of the NRF Supply Chain 360 Summit. Pre-registration and separate fee required.
12:10pm12:40pm
Featured Session

Live Commerce: Unique approaches from Fanatics, Roku & HSN prove it’s a channel for all brands to try

North American grocery retail trends for 2024

Top five digital consumer trends in 2024

12:30pm2:30pm
Expo

Expo tours

12:30pm2:30pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only. Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo. NEW in 2024! Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm. Expo Tours can be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed.5 tour options: Achieving Operational Excellence This tour focuses on using a combination of technology and best practices to achieve operational excellence. You will meet companies with the latest technology used to maximize operations from the front end to the back end. Connecting the customer journey This tour focuses on achieving operational excellence in key pillars of retail: hiring, employee training, optimizing store operations, seamless checkout, task management and customer loyalty.Future tech This tour showcases cutting-edge digital and in-store technology including advanced RFID, live-streaming, predictive commerce, smarter supply chains, sustainability, metaverse, holograms, conversational commerce, smart shopping mirrors and the latest in digital signage. Visit companies that focus on technologies adapted to consumers and review the importance of these applications for the future of retail. Intelligent retail: Innovation, ecommerce and best practices Enabling intelligent physical retail with sustainable, smart stores is the key to success with shoppers today. Connected Commerce integrates in-store and online to allow customers a seamless shopping experience. This tour focuses on technologies enabling intelligent physical retail with sustainable, smart stores; and how in-store advertising drives in-store customer loyalty programs. The AI retail playbook This tour focuses on market-leading technologies in customer management, including utilizing AI for personalization, operations, training and talent development, seamless integration of the physical and digital customer journey, and utilizing ChatGPT. All tours will depart from the Expo Tour room on Level 1 of the Javits.
12:45pm1:15pm
Supply Chain 360 Summit

The business of supply chains: Senior leadership working together to maximize supply chain value

12:45pm1:15pm
River Pavilion, goTRG Stage
Well managed supply chains can drive significant cost-savings, generating additional value for the business. Across the supply chain, common themes have emerged, from the explosion of e-commerce to the need for real-time visibility, and ultimately a synchronized and resilient supply chain. Achieving that synchronization with its customer base and resiliency, however, can be a challenge, requiring broad coordination throughout the organization. In this session, NRF brings together leaders from top retailers who are responsible for supply chain, operations and technology functions across the enterprise. These leaders will discuss the importance of building relationships between IT, supply chain operations and finance, and how they are bonded by a common interest and aspirations in the areas of risk management, productivity, sustainability, and execution of process. This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
Colin Yankee

Colin Yankee

Executive Vice President, Chief Supply Chain Officer
Tractor Supply Company
1:00pm1:30pm
Featured Session

Driving performance & sustainability in e-commerce with store digitalization

From silos to success: How leading retailers deliver lasting results

The great transition: Redefining retail and modern commerce

Exhibitor Big Ideas

AI in action - Delivering value to online experiences

1:00pm1:30pm
Expo, Level 3, Expo Stage 5
Well before GenAI became the latest buzzword, the Liquor Control Board of Ontario (LCBO) had a vision: Deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits. To support that vision, they have undergone significant transformation over the last 5 years - operationally, organizationally, and of course digitally. The adoption of AI to power search and discovery experiences has been an important part of that transformation. Learn how they are concretely using AI to deliver higher value experiences to their customers and drive additional value for the business.
Vanda Provato

Vanda Provato

Chief Marketing and Digital Officer
Liquor Control Board of Ontario

Estee Lauder’s strategic AI powered forecasting transformation

1:00pm1:30pm
Expo, Level 3, Expo Stage 3
Estée Lauder will discuss their strategic response to prevailing retail challenges. The presentation will highlight the successful integration of AI in their forecasting, driving Demand Planning and various other market functions. Improving agility to market shifts, resulting in inventory reduction, and improving fill rates. Attendees will gain insights into Estée Lauder's intentional adoption of ML/AI in navigating global competition. The focus will be on the practical impact of aligning technical solutions with workforce well-being, emphasizing the transformative power of precise forecasting and adaptability across the global retail landscape.
Frank Maassen

Frank Maassen

Vice President Global Supply Chain Planning COE
The Estée Lauder Companies Inc.

Navigating the data-driven ascent: How Floor & Décor is scaling new heights in retail success

1:00pm1:30pm
Expo, Level 1, Expo Stage 1
Join us for a fireside chat where Floor & Décor, a Stibo Systems customer, unveils their transformative journey in mastering retail challenges through data management. They've meticulously refined 300,000 data points, amplified data quality and efficiency through user-friendly workflows. Explore their success in how they efficiently expanded product offerings and established crucial product relationships to enhance their customer experiences. Discover how sustainability goals were achieved, increasing transparency and material traceability, concurrently boosting operational efficiency and profitability. This discussion showcases the profound impact and tangible benefits of effective data management, offering insights to elevate your retail business.
Jared Brown

Jared Brown

Senior Director of Information Technology & PMO
Floor & Decor

Retail unlocked: Achieve more with Microsoft

1:00pm1:30pm
Expo, Level 3, Expo Stage 4
Join this interactive session to hear about one retailer’s AI journey to date. Hosted by Microsoft’s corporate vice president, retail, consumer goods & gaming industries, Shelley Bransten you’ll also learn about new AI-focused findings from Futurum Research and all new AI capabilities in Microsoft Cloud for Retail that will help power your AI transformation. 
Shelley Bransten

Shelley Bransten

CVP Global Retail, Consumer Goods, and Gaming Industries
Microsoft

Unifying network operations to modernize retail requirements with CarMax and Ross Stores

1:00pm1:30pm
Expo, Level 1, Expo Stage 2
Join HPE Aruba Networking to explore how CarMax and Ross Stores are modernizing their network operations to meet evolving needs. By examining where its IT team was spending most of their time, CarMax is leveraging AI and NaaS to strategically provide a more reliable and future proof network to deliver optimal customer and associate experiences across 240+ locations. Ross Stores is focused on modernizing their network infrastructure to enable mobility initiatives for its workforce and drive supply chain efficiencies for its 2,000+ stores. Learn how HPE Aruba Networking is helping these retailers continue accelerating their digital transformations in the post-pandemic era.
Gerri Hinkel

Gerri Hinkel

Director of Solutions and Vertical Marketing
HPE Aruba Networking
Ken Shaffer

Ken Shaffer

VP, IT Enterprise Systems, Infrastructure Operations
CarMax
1:15pm1:45pm
Supply Chain 360 Summit

Optimizing the supply chain to augment efficiency and customer experience

1:15pm1:45pm
River Pavilion, goTRG Stage
The retail industry is evolving due to changing consumer demands, technological advancement and economic fluctuations. Thus, supply chain management is more crucial than ever. To remain competitive while meeting customer expectations, retailers must optimize their supply chain processes. Join us for a panel discussion that features valuable insights, real-world case studies, and actionable strategies. The session will provide strategies and innovations that can transform the retail supply chain, reduce costs and improve customer experiences.This session is part of the NRF Supply Chain 360 Summit.Open to Retailers only. Pre-registration and separate fee required.
1:30pm2:00pm
Foodservice Tech Stage

Building successful corporate start-up partnerships across food service tech

1:30pm2:00pm
Level 1, Special Events Hall, Amazon Pay Stage
Join Pepsico and Tastewise, where they will delve into the art of selecting, piloting and scaling ideal corporate and startup partnerships to address critical business challenges to accelerate business growth. Gain insights from Pepsico Labs as they spotlight their systematic approach to pinpointing top-tier technological solutions within the startup landscape, coupled with valuable guidance on collaborating with the right partners to effectively pilot and scale innovative solutions.
Networking Event

Special celebrity appearance in the Food Innovation Zone - Meet Crystal Kung Minkoff from The Real Housewives of Beverly Hills

1:30pm2:00pm
Special Events Hall, Level 1
Come to the Food Innovation Zone to meet special celebrity guest Crystal Kung Minkoff from the cast of The Real Housewives of Beverly Hills! In 2021, Crystal joined the cast of The Real Housewives of Beverly Hills. Crystal has had formal culinary training, and her passions include cooking and throwing extravagant parties. Due to these passions, she has partnered with brands such as American Girl, Ed by Ellen developing an entertaining and homeware line, and Evite. She is an avid skier and loves to play tennis. Crystal is also the co-founder of Real Coco, a coconut beverage company, along side her brother, Jeffrey Kung, a pop singer in China.
1:45pm2:15pm
Supply Chain 360 Summit

Weathering the storm: What’s next for US ports?

1:45pm2:15pm
River Pavilion, goTRG Stage
The past few years have certainly shown that supply chain disruptions can happen at any moment and have a significant impact on retail operations. The panel will examine some of the key lessons learned to help address congestion at our ports today as well as prepare for future events. We will hear from key port officials as well as a retailer on how we keep the supply chain moving in times of uncertainty.  This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
Beth Rooney

Beth Rooney

Manager, Port Security
The Port Authority of New York and New Jersey
Jon Gold

Jon Gold

Vice President, Supply Chain and Customs Policy
National Retail Federation
2:00pm2:30pm
Keynote Session

Making the shift to consumer obsession: How strategic partnerships deliver value in a shifting retail landscape

2:00pm2:30pm
Javits North, Level 5, SAP Theatre
In a dynamic retail environment marked by ongoing change, retail and consumer brand companies need to focus their efforts on relentlessly satisfying the fast-evolving preferences of their customers. In this panel discussion, BJ’s Wholesale CEO, Bob Eddy, and Mars Wrigley North America President, Anton Vincent, will discuss how they are adapting to changing consumer demand with a strong focus on delivering value. Understand the pivotal role of consumer insights, the consumer experience, and fortifying robust consumer brands for top-line growth. Uncover the paramount significance of strategic partnerships in cultivating customer loyalty, elevating profitability, and ensuring long-term sustainability within the retail and consumer brands industry.
Bob Eddy

Bob Eddy

Chairman and CEO
BJ's Wholesale Club
Anton Vincent

Anton Vincent

President, Mars Wrigley, North America & Global Ice Cream
Mars Inc.
2:00pm3:00pm
Exhibitor Big Ideas

Combatting organized retail crime with AI: Insights from Kroger and Jacksons Food

2:00pm3:00pm
Expo, Level 1, Expo Stage 2
Retailers are facing an alarming surge in theft due to the rise of Organized Retail Crime (ORC). Moderated by the LPRC, this session will showcase how Kroger and Jacksons Food are leveraging AI solutions in their stores to tackle this issue head-on. Join us to gain invaluable insights into how these retailers are reclaiming their stores to provide both customers and employees with a secure shopping environment, all while effectively reducing losses attributed to theft.
Mike Lamb

Mike Lamb

Vice President, Asset Protection & Safety
The Kroger Co.
Robert Hampton

Robert Hampton

VP Technology Services and Innovation
Jacksons Food Stores

How Hearst took a pragmatic composable approach to transform its business into a digital marketplace

2:00pm3:00pm
Expo, Level 1, Expo Stage 1
Organizations need to pivot swiftly in a digital-first world, and Hearst is no exception. The global diversified media, information, and services company chose VTEX to revolutionize how users engage with their favorite publications each month. This session will explore how Hearst is offering seamless experiences across various sectors like fashion and lifestyle and how the technology choice was fundamental. Learn how this strategy is not just a shift but a complete reimagination of Hearst's business for the digital age.

How Office Depot is creating a modern store experience

2:00pm3:00pm
Expo, Level 3, Expo Stage 3
Office Depot is a leading specialty retailer providing innovative products and services to support the productivity and organizations of small businesses, home office, and education clients. They are on the cutting edge of solving the challenge of how to satisfy shifting customer expectations while engaging and retaining employees. Learn how Office Depot is using Zebra Workcloud solutions and Zebra devices to enable stores to become more operationally efficient, improving employee productivity and customer satisfaction.
Alexandra Powers

Alexandra Powers

Senior Manager of Communications, Culture, and Engagement
Office Depot

How Target and Canadian Tire use generative AI for personalized shopping experiences, driving revenue and productivity

2:00pm3:00pm
Expo, Level 3, Expo Stage 4
Generative AI is the topic of conversation in board rooms and on the mind of every retail CEO. And retailers are reacting differently, in this session, the panelists will share the practical use cases of AI for driving revenue, enhancing operations, and creating frictionless customer and team member experiences. Join us for an exciting session and gain valuable insights into the latest technologies that are driving the digital transformation. Learn how Artificial Intelligence is transforming business processes such as enhanced customer experience, effective product placement and personalization.
Hayley Tabor

Hayley Tabor

Vice President, Global Industries
Dell Technologies
Cari Covent

Cari Covent

Head of AI and Emerging Technology
Canadian Tire Corporation

Retail’s AI revolution: How generative AI is transforming shopping

2:00pm3:00pm
Expo, Level 3, Expo Stage 5
Join us as we discuss the game-changing influence of generative AI on shopping and retail, including the latest trends from the 2023 holiday season. Dive deep into The AI Playbook and how to get started. Hear from Trailblazers who are leveraging data + AI + CRM + trust to accelerate productivity, elevate consumer experiences, and drive lifetime loyalty.
Matt Marcotte

Matt Marcotte

SVP, Industry Advisors for Retail, Consumer Goods, and Manufacturing
Salesforce
2:15pm2:45pm
Supply Chain 360 Summit

Networking break

2:15pm2:45pm
River Pavilion, goTRG Stage
This networking break is part of the NRF Supply Chain 360 Summit. Pre-registration and separate fee required.
2:30pm3:00pm
Keynote Session

Uncorking luxury retail experiences: A conversation with Moët Hennessy CEO Philippe Schaus

2:30pm3:00pm
Javits North, Level 5, SAP Theatre
Moët Hennessy, the wines and spirits division of LVMH, includes twenty-six Maisons, many of which have been around for centuries, while others are just starting their journey. The high-end wine and spirits group creates exceptional luxury experiences to engage consumers in its world of brands. Moët Hennessy CEO, Philippe Schaus, will share his vision for the division’s retail strategy and the role of retailers in Moët Hennessy consumer engagement strategy. He will explore the company’s consumer experience journey and its key learnings along the way.
2:45pm3:15pm
Supply Chain 360 Summit

Unifying the retail supply chain for better visibility, sustainability, and profitability

2:45pm3:15pm
River Pavilion, goTRG Stage
Driven by changing customer expectations, the retail ecosystem is transforming fast and retailers need to be prepared to meet these demands in real time. This means having solutions that are flexible, agile and can scale to efficiently manage operations and stay ahead of the continuous changes in consumer demand, macroeconomic pressures, and supply chain uncertainties. This can be achieved only if we break down the silos and have complete visibility into every aspect of supply chain commerce.   Join this session to hear from the experts about what retailers need to do to maximize productivity and profitability while also being sustainable, a key requirement by the new-age shoppers. This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
3:00pm3:30pm
Foodservice Tech Stage

Five Guys and Flybuy - Challenges, innovations, and what's next

3:00pm3:30pm
Level 1, Special Events Hall, Amazon Pay Stage
Join Steve Teller, Vice President of Digital Strategy from Five Guys, and David Helms, Chief Technology Officer from Flybuy, as they explore innovative technology solutions that improve the customer experience, enhance operational efficiency, and drive down food waste. Now, more than ever, honing in on the right tech stack is key to reducing friction and increasing convenience for customers, while boosting the bottom line.
David Helms

David Helms

Chief Technology Officer
Flybuy by Radius Networks
Keynote Session

Leading the charge for a brighter future: A sustainability discussion with PepsiCo Foods North America CEO Steven Williams

3:00pm3:30pm
Javits North, Level 5, SAP Theatre
The focus on sustainable business practices has become an imperative now more than ever. But what are the implications retail businesses must be aware of as they continue to venture into the sustainability space? How have Frito-Lay and Quaker focused on consumer preferences while keeping a pulse on ESG? Join Michael Jeschke, Deloitte Consulting's Retail & Consumer Products leader, and Steven Williams, CEO of PepsiCo Foods North America, for a candid discussion on some of the steps needed to make positive change for people and the planet.
3:15pm3:45pm
Exhibitor Big Ideas

Driving experience transformation and a foundation for AI for retailers

3:15pm3:45pm
Expo, Level 3, Expo Stage 5
Retailers must continue to find ways to delight consumers despite a purchasing journey that continues to grow increasingly fragmented across online, in person and through various marketing channels. You'll explore how one of the largest beauty retailers in the world, and one of the world’s largest grocers, are reimagining retail spaces and empowering associates with modern capabilities to meet the demands of the modern consumer, while aligning the responsibilities and values of today with an eye on the future.
Luq Niazi

Luq Niazi

Global Managing Partner for Consumer Industries
IBM
Kenneth Bolick

Kenneth Bolick

VP, Retail Solutions
Retail Business Services, an Ahold Delhaize USA company

The ecommerce playoffs: Owned inventory vs. dropship vs. marketplace

3:15pm3:45pm
Expo, Level 1, Expo Stage 1
When should you leverage the dropshipping or marketplace business model to find retail success? In this showdown, panelists will explore ecommerce case studies and debate the best-suited business models for each scenario. While marketplaces can power your team to go the whole nine yards in terms of scalability and profitability, every business has unique considerations and requirements. You’ll leave the session with a playbook on: - The differences between owned inventory, dropshipping, and marketplaces - The marketplace maturity model and the evolution process - Practical strategies for scaling and optimizing your businesses - Considerations for selecting which models to use

The future of customer engagement technology: How AI, payments and more will enhance customer relationships

3:15pm3:45pm
Expo, Level 1, Expo Stage 2
The last few years have seen widespread technology integration that enables retailers to enhance customer engagement, stay competitive and deliver value to customers in particular through advancements in AI and payment tech. In this session, Givex will discuss the future of payments in the retail industry, as well as how AI can streamline payment processing, offer faster transactions, analyze customer data to provide insight on customers, and more.
Daniel Zanco

Daniel Zanco

Board Member, Consultant and Speaker
Omnibiz Consultoria

The journey so far - empowering team member mobility: Solving printer challenges and using AI to deliver superior customer experiences

3:15pm3:45pm
Expo, Level 3, Expo Stage 3
Tractor Supply Company knows it's critical for team members to be mobile, which is why it leverages SOTI’s Enterprise Mobility Management (EMM) solution for its business-critical mobile devices. The company recognized that printers must have the same level of mobility and performance, as they can impact the customer experience and enable growth in the business. The time it takes for printers to be enrolled, installed and managed can create unnecessary downtime. Tractor Supply Company identified the problems resulting from a lack of end-to-end printer management and how downtime negatively impacts business operations. Join them as they discuss how SOTI's enterprise-grade printer management solution maximizes printer uptime and ROI. You will also get a sneak peek at how Tractor Supply Company is leveraging AI and automation to deliver superior customer experiences and allow team members to meet and be where their customers are. It's these initiatives that make them a retailer of choice.
Glenn Allison

Glenn Allison

Vice President, Customer Facing Applications Development
Tractor Supply Company
Shash Anand

Shash Anand

Senior Vice President, Product Strategy
SOTI Inc.

Unlocking synergies between digital and stores: Dollar General's journey to personalization at scale

3:15pm3:45pm
Expo, Level 3, Expo Stage 4
Dollar General is America’s fastest growing retailer by store count, opening 3 new locations a day. They have set on a mission to harness the power of digital in engaging their predominantly in-store customer base, with a goal of boosting revenues and increasing ad spend efficiency across their enterprise marketing and retail media network. This session will explore how Dollar General is designing a cutting-edge customer data platform and marketing stack to deliver omni-channel personalized experiences at scale, focused on value realization for both near and long-term priorities. Learn more about Dollar General’s vision and journey to unlock the synergy between digital and in-store marketing in a fireside chat with industry experts from Dollar General, Adobe and Deloitte.
Paul Bucalo

Paul Bucalo

Senior Director of Marketing and Ad Technology
Dollar General Corporation
Marta Frattini

Marta Frattini

Director, Industry Strategy & Marketing (ISM) - Retail
Adobe
Supply Chain 360 Summit

The reimagined supply chain is connected, transparent and sustainable: Walmart’s supply chain and sustainability leaders talk shop

3:15pm3:45pm
River Pavilion, goTRG Stage
Supply chain and sustainability leadership is inextricably linked in the mission to meet consumer needs, deliver strong financial performance, and achieve environmental, sustainability and governance (ESG) goals. Through close coordination and collaboration with industry stakeholders, NGOs, suppliers, governments and other partners, Walmart’s supply chain sustainability efforts have built a strong foundation for the retailer to continue pushing forward with its sustainability ambitions in this critical decade of action. Join this session to hear Walmart’s EVP of Supply Chain Operations, David Guggina, and SVP of Sustainability, Jane Ewing discuss how their teams collaborate to ensure Walmart’s commitment to regeneration – and within that sustainability – underpins every aspect of its complex supply chain. Understand how sustainable supply chains create value for companies and for society by increasing supply chain resilience and efficiency, improving product availability and quality, mitigating risk and creating opportunities for workers. This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
David Guggina

David Guggina

Executive Vice President, Supply Chain Operations
Walmart
Jane Ewing

Jane Ewing

Senior Vice President - Sustainability
Walmart
3:30pm4:00pm
Keynote Session

A conversation between Walmart US CEO John Furner and Salesforce CEO Marc Benioff

3:30pm4:00pm
Javits North, Level 5, SAP Theatre
Don’t miss this must-attend, day one, closing keynote conversation featuring Walmart US CEO John Furner and Salesforce Chair and CEO Marc Benioff, who will discuss the future of artificial intelligence, retail and more. 
4:00pm4:30pm
Exhibitor Big Ideas

Data & AI give retailers commerce superpowers

4:00pm4:30pm
Expo, Level 3, Expo Stage 5
From scaling personalized shopping experiences to boosting merchant and developer productivity, AI - powered by connected data - gives your teams commerce superpowers to do more. Learn how retailers meet and exceed evolving customer expectations with Commerce AI. 
Scott Lux

Scott Lux

Global EVP of Technology and Innovation
Esprit

Delivering ethical AI: Key insights from IBM for retail

4:00pm4:30pm
Expo, Level 3, Expo Stage 3
This session emphasizes the crucial role of ethical AI in harnessing its benefits while avoiding pitfalls. Come explore how IBM's commitment to explainable and fair AI interfaces with large retailers' renewed focus on transparency and accountability. The discussion will highlight that successfully implementing AI is not just about technological advancement but also about embedding human values into these systems to be trusted. Learn how ethical AI is not just an option but a necessity for sustainable and beneficial AI deployment.

How Petmate partnered with Informatica to transform their business through data management

4:00pm4:30pm
Expo, Level 3, Expo Stage 4
For over 60 years, Petmate has been dedicated to maintaining pet happiness, wellness, and quality-of-life. Through their digital transformation journey with Informatica, Petmate will be able to fulfill demand, increase supply chain visibility and predictability for partners, creating growth across all channels including retail & direct-to-consumer. Join Justin Glatz, CIO, Petmate and Scott Jennings, Chief Retail and CPG Strategist, Informatica, to learn how Petmate's data management strategy has driven impact for their Marketing, Revenue, Operations, and Finance departments, doubled team output, and contributed to growth.

Leveraging data to optimize the store experience

4:00pm4:30pm
Expo, Level 1, Expo Stage 1
Join Mike Brown and the CEOs from MarketDial and RetailNext for a conversation about strategies and examples of optimizing the retail store experience. 
Mike Brown

Mike Brown

VP, Store Operations & Finance
PVH Corporation

Securing the cloud and artificial intelligence to drive retail customer retention

4:00pm4:30pm
Expo, Level 1, Expo Stage 2
In this session we highlight the crucial role of cybersecurity in adopting artificial intelligence and predictive analytics for customer retention. Learn how to enhance the overall customer experience, become more operationally resilient, and foster customer loyalty with Cloud and AI.
Ira Goldstein

Ira Goldstein

Cybersecurity Expert and Former Retail CISO
Kernel Advisory
4:00pm5:00pm
Networking Event
5:30pm7:30pm
Networking Event

Retail's CIO Party

5:30pm7:30pm
By invitation only. Top off the opening of NRF 2024 by joining us for an exclusive networking event. Mingle with the industry's premier technology leaders while enjoying classic hors d'oeuvres and refreshing cocktails.
6:00pm10:00pm
Special Program

NRF Foundation Honors

6:00pm10:00pm
Marriott Marquis, Times Square
From the most coveted award in retail, The Visionary, to our annual List of People Shaping Retail's Future, to our scholarship recipients and RISE Up Partner of the Year, the NRF Foundation Honors celebrates the retail professionals who are sparking innovation and inspiring incredible change. Donating to the NRF Foundation guarantees your company’s invitation to the NRF Foundation Honors – our biggest stage for telling the story of how retail builds extraordinary careers.Separate registration required. Contact Maggie White to reserve your table.