Print Agenda

Saturday, January 13

8:00am8:30am
Retail Media Networks

Breakfast

8:00am8:30am
Javits North, Level 4
This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
8:00am5:00pm
Special Program

What's in store for Retail Media Networks

8:00am5:00pm
Javits North
Pre-registration and separate registration required. Join hundreds of retailers, in-store experience and technology experts, brands and agencies at this full-day event focused entirely on what's widely considered the most important channel in the white-hot retail media network (RMN) ecosystem - the physical store. In the first event of its kind, NRF and STRATACACHE are partnering to take a deep dive into how in-store media networks will deliver significant streams of new revenue from the physical store.For additional information and to register, click here.
8:00am10:00pm
Networking Event

NRF Retail Week | Saturday, January 13

8:00am10:00pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NRF curates and promotes New York City's must-attend events for retailers.
8:30am8:40am
Retail Media Networks

Welcome and introduction

8:30am8:40am
Javits North, Level 4
This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required. Opening remarks from Chris Riegel, CEO of STRATACACHE, followed by an introduction to in-store experience from category captain Andy Murray.  
8:40am9:15am
Retail Media Networks

Creating a total in-store communication architecture harmonizing shopper, brand, and retailer needs

8:40am9:15am
Javits North, Level 4
Andy Murray, Founder and CEO of bigQuest Advisory, Inc., will provide insights based on his experience as former SVP of in-store experience at Walmart and Asda, and founder of Saatchi & Saatchi X, followed by a discussion with Beth Ann Kaminkow, Global Chief Executive Officer of VMLY&R Commerce. Topics include: How the shopper navigates the in-store space and what they expect from in-store communication. How to think about a total store communication architecture. Concepts for harmonizing the smart phone 1-to-1 vs. 1-to-many communication strategies at retail. This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
Evan Hovorka

Evan Hovorka

VP, Product and Innovation
Albertsons Media Collective
9:15am9:25am
Retail Media Networks

Category captain POV: In-store monetization and value

9:15am9:25am
Javits North, Level 4
This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required. Setting the stage on in-store monetization and value, featuring Kevin Carbone, category captain.
9:25am10:10am
Retail Media Networks

Commerce media - A radical paradigm shift in the advertising landscape

9:25am10:10am
Javits North, Level 4
Commerce media has the potential to generate over $1.3 trillion of enterprise value in the next several years. This is a tectonic adjustment that will alter the landscape of retailer and brand marketplaces, disrupting the existing dynamics of the brand/retailer relationship. Hear from Quentin George, Partner at McKinsey & Company, and Leader, Commerce Media Practice, as he presents the platform and business case for retail media for retailers, advertisers, and agencies, focusing on the opportunity-at-stake and the risk of falling behind in this growing space. Then, hear from Rob Master and a group of RMN leaders as they explore practical and tactical considerations as well as key challenges--the KPIs of Retail Media--in a panel discussion. What does retail media look like when it is working at its best? What are some of the structural or systematic challenges faced by the supply and demand sides, and what can be done to improve? What role does the store play in this new media landscape? What benefits does this dynamic provide for shoppers in a world where a retailer's survival is dependent on successfully transitioning into a media company? What does 2024 and beyond look like for retail media? This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
Jen Bryce

Jen Bryce

Associate Director, Head of Retail Media Partnerships & Investment, US
Unilever
Susan O'Brien

Susan O'Brien

Chief Brand & Customer Officer
Canadian Tire Corporation Ltd.
10:00am2:00pm
Special Program

Retail store tours

10:00am2:00pm
Meet at designated location
Separate registration and additional fee required. For retailers only. Retail Store Tours provide expert-led curated, guided walking tours of cutting-edge retail store experiences. See firsthand how retailers are using their understanding of changing behaviors and technology to enhance the customer experience. New in 2024: Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm! Retail Store Tours may be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed. Who should tour? Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, and retailers who want to stay on the cutting edge.What will I learn? Learn the eight habits of successful retail: human touch | use of technology | store design | brand story | employee training | safety, adaptation to change | a unique value proposition. What will the tour look like? Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, an administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location. What are the benefits? Gain insider insights | Hear from industry subject matter experts | Stay in touch with industry trends and technology | Network with your peersAmerican Dream: The Future of Retail Experience A world-class retail and entertainment destination, American Dream redefines the customer experience in shopping and leisure with a unique combination of retail, dining, technology, entertainment, and attractions. Called one of the seven wonders of the retail world, American Dream features over 400 stores and attractions just a short bus ride from the Javits Center. It is among the most technologically advanced shopping centers in world with one of the most advanced uses of digital signage technology, and offers the best-in-class luxury, fashion, beauty, electronics, sports, children's, and technology stores all in one location.Tour duration: 4 hours Participants pick-up bus at: Javits Center, 11th Avenue between 35th & 36th StreetsFifth Avenue: Iconic Retailers Sponsored by: Bringg This tour of New York’s iconic retailers on the famous Fifth Avenue offers insight into the latest innovations in store design with the ideas, influencers and thought process behind their conception. The tour will visit iconic stores in the heart of the Midtown shopping district. Experience store innovation, tech, store concepts, merchandising, and how brands are seeing sustainability.Tour duration: 2 hours, from 10:00 am - 12:00 pm Participants meet at: Apple Store, 767 5th Avenue (5th Ave between 58th & 59th St. in the GM Plaza)Hudson Yards + Grocery Sponsored by: Sony Electronics One of the newest shopping facilities in New York City, Hudson Yards represents the best of what leading-edge retail has to offer. A vertical mall that is easy to navigate, it features everything from out-of-the-box mindfulness to participatory experiences to luxury brands reinventing themselves. Hudson Yards is on Manhattan's West Side and a five-minute walk from the Javits Center.Tour duration: 2 hours, from 10:00 am - 12:00 pm Participants meet at: 33rd Street & 10th Ave. Entrance (top of escalator)
10:10am10:30am
Retail Media Networks

The multiplier effect of in-store retail media on overall enterprise value

10:10am10:30am
Javits North, Level 4
Join Mark Boidman, Partner and Head of Global Media at Solomon Partners, as he discusses long term value building that comes with deploying in-store media networks at scale. Learn why he's bullish on the predicted ROI of in-store retail media and in-store data monetization and why it should be prioritized over other services, technologies or operational improvements.This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
10:30am10:40am
Retail Media Networks

Category captain POV: Tech, measurement and insights

10:30am10:40am
Javits North, Level 4
This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required. Setting the stage on Tech, measurement and insight, featuring category captain Chris Riegel.
10:40am10:55am
Retail Media Networks

Networking break

10:40am10:55am
Javits North, Level 4
This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
10:55am11:40am
Retail Media Networks

Quantifying retail media in-store success: Measurement and innovation

10:55am11:40am
Javits North, Level 4
For in-store media to deliver on its promise, brands and retailers must agree upon in-store measurement requirements, which are rapidly evolving. In this premiere of a new white paper, Jeffrey Bustos of the IAB, will present current in-store best practices and contextualize why in-store measurement is important, exploring how in-store standards fit into the IAB's larger RMN standardization project. Topics include full-funnel attribution, proving incrementality, and the multiplier effects of in-store media. Then, Bustos will lead a panel discussion on the mechanics of in-store measurement strategy, focusing on practical approaches and considerations to in-store success data. The group will discuss what's required from the brand, the retailer and the consumer, to make in-store measurement a truly effective part of in-store RMN success. What are the challenges, success stories and future improvements required to measure effectively for success and growth of in-store retail media?This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
Claire Wyatt

Claire Wyatt

VP, Business Strategy and Marketing Science
Albertsons Media Collective
11:00am1:00pm
Special Program

Retail store tours

11:00am1:00pm
Meet at specified location
Separate registration and additional fee required. For retailers only. Retail Store Tours provide expert-led curated, guided walking tours of cutting-edge retail store experiences. See firsthand how retailers are using their understanding of changing behaviors and technology to enhance the customer experience. New in 2024: Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm! Retail Store Tours may be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed. Who should tour? Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, and retailers who want to stay on the cutting edge.What will I learn? Learn the eight habits of successful retail: human touch | use of technology | store design | brand story | employee training | safety, adaptation to change | a unique value proposition. What will the tour look like? Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, an administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location. What are the benefits? Gain insider insights | Hear from industry subject matter experts | Stay in touch with industry trends and technology | Network with your peersBrooklyn: Retail Reinvented Well over a decade ago, an influx of artists, musicians and retro-style bars made Brooklyn's Williamsburg neighborhood trendy. Today, we find existing brands such as Apple and Alo Yoga in unique forms and formats. Come to Williamsburg to see new creative concepts, products and business models in retail, easily accessible from Midtown Manhattan and the Javits Center.Tour duration: 2 hours Participants meet at: Kith, 25 Kent Ave, Suite 102, Brooklyn, NY 11249SoHo: Innovation in Action Nowhere is the scale and diversity of retail more pronounced than in SoHo & NoHo. A short distance from the Javits Center, SoHo and NoHo are known worldwide for innovative artistry and artfulness. It is here that retail is unbound, spilling all over the streets in a kaleidoscope of forms. Side by side with iconic stores are avant-garde pop-ups that will not be around tomorrow. The randomness is inspirational, and it adds to the neighborhood’s excitement. See why SoHo & NoHo is the place that old stores come to reinvent themselves.Tour duration: 2 hours Participants meet at: Apple Store, 103 Prince St.
11:40am12:10pm
Retail Media Networks

The state of in-store media: Non-US perspectives

11:40am12:10pm
Javits North, Level 4
In-store retail media, or 'phigital' as it's known in some circles, has achieved scale in Europe, Asia, and LATAM. Many large retailers have tested, deployed, and refined in-store media networks while in the United States, the primary driver of RMN growth has been online digital networks, such as Roundel, CMX, Walmart Exchange and Kroger Precision Media. This panel will share perspectives on specific drivers and inhibitors of growth in each region, highlighting best practices, and unique regional innovations.This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
12:10pm1:00pm
Retail Media Networks

Lunch

12:10pm1:00pm
Javits North, Level 4
This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
1:00pm1:30pm
Retail Media Networks

Why data counts - Extending monetization across all retail channels

1:00pm1:30pm
Javits North, Level 4
What tools exist for marketers to reach shoppers who visited store areas and didn’t convert? How can in-store content be curated based on in-store behavior? How will in-store behavior be tied to online behavior to allow for full engagement across the entire shopping journey? These capabilities are the holy grail of in-store engagement and network monetization. This session breaks down how, as retailers expand in-store, they will be able to add in-store behavior to their customer data platforms, enabling digital activation on this behavior.This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
Howard Luks

Howard Luks

VP, Vertical Development, CPG and Retail
LiveRamp
Lori Johnshoy

Lori Johnshoy

Head of Retail/CPG/Media Network Industry Strategy
LiveRamp
1:30pm2:05pm
Retail Media Networks

'The sentient store': Presentation and fireside chat

1:30pm2:05pm
Javits North, Level 4
Chris Riegel, CEO of STRATACACHE, will present his vision for what he calls the 'sentient store' and then host a panel of experts. They will discuss multiple technologies and innovations being deployed within the connected store – including smart carts, the new Sunrise 2027 barcodes, enhanced RFID at scale, virtual concierge technology, next-generation digital electronic shelf labels, and the role of generative AI within the physical store. Each of these technologies, in addition to dramatically improving inventory management and reducing costs, will also play a major part in accelerating the growth of in-store retail media networks.This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
Ron Carey

Ron Carey

Founder and CEO
Tilt Creative + Production
2:00pm4:00pm
Special Program

Retail store tours

2:00pm4:00pm
Meet at specified location
Separate registration and additional fee required. For retailers only. Retail Store Tours provide expert-led curated, guided walking tours of cutting-edge retail store experiences. See firsthand how retailers are using their understanding of changing behaviors and technology to enhance the customer experience. New in 2024: Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm! Retail Store Tours may be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed. Who should tour? Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, and retailers who want to stay on the cutting edge.What will I learn? Learn the eight habits of successful retail: human touch | use of technology | store design | brand story | employee training | safety, adaptation to change | a unique value proposition. What will the tour look like? Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, an administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location. What are the benefits? Gain insider insights | Hear from industry subject matter experts | Stay in touch with industry trends and technology | Network with your peersBrooklyn: Retail Reinvented Well over a decade ago, an influx of artists, musicians and retro-style bars made Brooklyn's Williamsburg neighborhood trendy. Today, we find existing brands such as Apple and Alo Yoga in unique forms and formats. Come to Williamsburg to see new creative concepts, products and business models in retail, easily accessible from Midtown Manhattan and the Javits Center.Tour duration: 2 hours Participants meet at: Kith, 25 Kent Ave, Suite 102, Brooklyn, NY 11249Fifth Avenue: Iconic Retailers Sponsored by: Bringg This tour of New York’s iconic retailers on the famous Fifth Avenue offers insight into the latest innovations in store design with the ideas, influencers and thought process behind their conception. The tour will visit iconic stores in the heart of the Midtown shopping district. Experience store innovation, tech, store concepts, merchandising, and how brands are seeing sustainability.Tour duration: 2 hours Participants meet at: Apple Store, 767 5th Avenue (5th Ave between 58th & 59th St. in the GM Plaza)Hudson Yards + Grocery Sponsored by: Sony Electronics One of the newest shopping facilities in New York City, Hudson Yards represents the best of what leading-edge retail has to offer. A vertical mall that is easy to navigate, it features everything from out-of-the-box mindfulness to participatory experiences to luxury brands reinventing themselves. Hudson Yards is on Manhattan's West Side and a five-minute walk from the Javits Center.Tour duration: 2 hours Participants meet at: 33rd Street & 10th Ave. Entrance (top of escalator)SoHo: Innovation in Action Nowhere is the scale and diversity of retail more pronounced than in SoHo & NoHo. A short distance from the Javits Center, SoHo and NoHo are known worldwide for innovative artistry and artfulness. It is here that retail is unbound, spilling all over the streets in a kaleidoscope of forms. Side by side with iconic stores are avant-garde pop-ups that will not be around tomorrow. The randomness is inspirational, and it adds to the neighborhood’s excitement. See why SoHo & NoHo is the place that old stores come to reinvent themselves.Tour duration: 2 hours Participants meet at: Apple Store, 103 Prince St.
2:05pm2:20pm
Retail Media Networks
2:20pm3:00pm
Retail Media Networks

How streaming and RMN interact: Synergies and challenges

2:20pm3:00pm
Javits North, Level 4
Retail media network buyers are leaning into CTV. The majority of RMN buyers -- at least 63% -- already invest in off-site display and video tactics like CTV, 15% more than other ad tactics. Topics include: the effect of the recent Netflix announcement about viewer data transparency by title on the entire CTV ecosystem, the potential of linking CTV to RMN, and the future of "integrated audiences" and visibility into the total customer journey.This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
3:00pm3:40pm
Retail Media Networks

Fireside chat: Threats to retail marketing and advertising from the current political and legislative landscape

3:00pm3:40pm
Javits North, Level 4
Retail loyalty marketing programs are at the core of RMN's growth. Consumers join them because they see value in targeted offers. But loyalty programs are under attack by consumer groups who argue that consumers shouldn't have to provide their personal data in order to get a discount with their loyalty points. While retailers are innovating, legislators are still confused about the bigger issues involved. Join Paul Martino, vice president and senior policy counsel at the National Retail Federation and Chris Riegel, CEO of STRATACACHE, in a discussion centering on NRF's efforts on behalf of retailers and shoppers to push for more consistent, shopper friendly, and industry-supporting data privacy regulation as it applies to retailers' in-store and digital services.This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
Paul Martino

Paul Martino

VP and Senior Policy Counsel
National Retail Federation
3:00pm7:00pm
Special Program

Retail store tours

3:00pm7:00pm
Meet at designated location
Separate registration and additional fee required. For retailers only. Retail Store Tours provide expert-led curated, guided walking tours of cutting-edge retail store experiences. See firsthand how retailers are using their understanding of changing behaviors and technology to enhance the customer experience. New in 2024: Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm! Retail Store Tours may be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed. Who should tour? Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, and retailers who want to stay on the cutting edge.What will I learn? Learn the eight habits of successful retail: human touch | use of technology | store design | brand story | employee training | safety, adaptation to change | a unique value proposition. What will the tour look like? Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, an administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location. What are the benefits? Gain insider insights | Hear from industry subject matter experts | Stay in touch with industry trends and technology | Network with your peersAmerican Dream: The Future of Retail Experience A world-class retail and entertainment destination, American Dream redefines the customer experience in shopping and leisure with a unique combination of retail, dining, technology, entertainment, and attractions. Called one of the seven wonders of the retail world, American Dream features over 400 stores and attractions just a short bus ride from the Javits Center. It is among the most technologically advanced shopping centers in world with one of the most advanced uses of digital signage technology, and offers the best-in-class luxury, fashion, beauty, electronics, sports, children's, and technology stores all in one location.Tour duration: 4 hours Participants pick-up bus at: Javits Center, 11th Avenue between 35th & 36th Streets
3:40pm4:25pm
Retail Media Networks

Retail media networks: An ongoing journey from promise to performance

3:40pm4:25pm
Javits North, Level 4
Retail media networks have become more entrenched with a revenue-generating velocity rarely seen in business. In 2022, the Walton College of Business Research Team published their first whitepaper that identified the gaps between the promise and reality of RMNs. This session dives into a new October 2023 whitepaper examining what has transpired and changed.This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.
Molly Rapert

Molly Rapert

Associate Professor, Marketing and Director, Center for Teaching Effectiveness
Sam M. Walton College of Business
4:25pm4:55pm
Retail Media Networks

Looking ahead: Insights and predictions for in-store RMN

4:25pm4:55pm
Javits North, Level 4
Kevin Carbone, CEO of SCALA and PRN, brings together a super-group of three leading retail media thought leaders to discuss the day, distill the insights, and share some predictions for the next stage of in-store retail media. This event is part of What's in store for Retail Media Networks. Pre-registration and separate fee required.  
4:55pm5:00pm
Retail Media Networks
5:30pm7:00pm
Networking Event

NRF 2024 Opening party

5:30pm7:00pm
Marriott Marquis, Times Square
The Big Show Opening Party is BIGGER than ever as it expands to two levels of the Marriott Marquis. Enjoy SPICE & ICE themed specialty beverages and delicious eats on both levels. Feeling spicy? Head to level 5 where the food, music and drinks will get your toes tapping and tastebuds raging. Feeling chill? Level 6 will greet your cool vibe with icy specialty beverages, sweet treats, and other wintry delights.

Sunday, January 14

8:00am8:45am
Networking Event

Donut dunk

8:00am8:45am
Javits North, Level 5
Start the day off with donuts and coffee before grabbing a seat at the opening Keynote session.
8:00am10:00pm
Networking Event

NRF Retail Week | Sunday, January 14

8:00am10:00pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NRF curates and promotes New York City's must-attend events for retailers.
8:45am9:00am
Keynote Session

NRF chairman's welcome: Making it matter

8:45am9:00am
Javits North, Level 5, SAP Theatre
Walmart U.S. president and CEO and Chairman of the National Retail Federation, John Furner provides NRF 2024’s welcome and opening remarks including a brief state of the industry and NRF, and why decisions made today matter more than ever.
9:00am9:30am
Keynote Session

Doubling down on retail: How Levi Strauss & Company president Michelle Gass positions the 170-year-old icon’s future

9:00am9:30am
Javits North, Level 5, SAP Theatre
Joining Levi Strauss & Co. in early 2023, president Michelle Gass came from Kohl’s as the company’s former CEO. Under a meticulously designed succession plan from retiring CEO Chip Bergh, Michelle brings her leadership skillset from successful senior roles at Procter and Gamble, Starbucks, and most recently Kohl’s. Speaking for the first time since joining the 170-year-old iconic brand, Michelle will share how she plans to accelerate growth by sharpening the focus of the current strategies to lean into the power of its brand, become the destination for denim lifestyle across all channels, and fuel diversification through international markets. Don't miss this opportunity to hear from a visionary leader who is propelling Levi Strauss & Co. into a new era of success.
9:30am10:00am
Keynote Session

Challenges and opportunities around supply chain excellence: A conversation with FedEx CEO Raj Subramaniam

9:30am10:00am
Javits North, Level 5, SAP Theatre
During the past 50 years, FedEx has built an unmatched network that provides services to power the global economy. Given today’s dynamic business environment and the evolution of customer needs, FedEx is transforming from a transportation business to a digitally-led business powered by its transportation network. In this session, FedEx CEO Raj Subramaniam will discuss how the company is leveraging its physical scale and insights from moving 15+ million packages per day around the globe to make supply chains smarter for everyone – enabling improved visibility, decisioning, and connected capabilities across the customer journey. Join us to learn more about how FedEx’s collaborative data ecosystem is connecting the entire supply chain from the point of demand to the point of delivery and returns.
10:00am10:30am
Networking Event

Snack attack

10:00am10:30am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
10:00am5:00pm
Expo

Expo open

10:00am5:00pm
Expo, Level 1 and 3
With 1,000+ exhibitors and 100+ sessions including special pavilions and hands-on activations, retailers who want to make it matter always make it to the Expo. Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today. Check out the current list of exhibitors and floorplan.

Foodservice Innovation Zone

10:00am5:00pm
Level 1, Special Events Hall
Step into the future at the Foodservice Innovation Zone, an interactive exploration of the technologies and innovations transforming the customer foodservice experience. Featuring: 50+ food tech-focused booths A stage with sessions led by industry leaders and innovators Hands-on future-forward and customer-centric immersive activations Activations: The center of the plate The "more convenient" convenience store Game-changing grab-and-go Drive-thru solutions that drive innovation Transformative vending and autonomous retail

NRF Innovation Lab

10:00am5:00pm
River Pavilion
The NRF Innovation Lab showcases new-to-market technology including the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s transformation and shows you what retail can be now and in the future.

Startup Hub

10:00am5:00pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
10:15am10:45am
Exhibitor Big Ideas

AI in retail: A comprehensive example of industry digital transformation

10:15am10:45am
Expo, Level 3, Expo Stage 4
We are in a customer-led, technology-driven industrial revolution. Using Lenovo Retail Solutions as an example:” Retailers are not investing in small step changes to their portfolios - they are digitally transforming and investing in the massive scale and speed of digital, cloud-based, connected, AI-driven, and sensor-driven automation. “(IDC)”. In this session, we will discuss a few real-life examples where retailers are leveraging first party data and edging closer to AI solutions within consumer returns to provide positive physical experiences that drive loyalty to their digitally native customers.

Best practices in cost-effective and sustainable eCommerce logistics

10:15am10:45am
Expo, Level 1, Expo Stage 1
In this presentation Frank And Oak, GoBolt, and BrightDrop will share cost-effective solutions for launching eCommerce operations that are both customer-centric and sustainable. The discussion will include an emphasis on the importance of last-mile delivery in creating the best customer experience, and how logistics partners can contribute to more sustainable business operations.

Customization and personalization with YETI: How to get creative with your post-purchase experience

10:15am10:45am
Expo, Level 3, Expo Stage 3
When it comes to tracking the progress of an order, Domino’s Pizza Tracker takes the cake (or the pie). So, how do retailers apply this type of tracking to their own post-purchase process to create a memorable experience? Join YETI’s Director of Software Engineering, Scott Streit, and parcelLab’s CEO, Tobias Buxhoidt, and CMO, Sidra Berman, for a session where they will discuss how YETI has transformed their customer experience through personalized touchpoints and how to tackle the complexities of global ecommerce.

Innovative retail excellence: AI-driven network efficiency for exceptional customer engagement

10:15am10:45am
Expo, Level 3, Expo Stage 5
Meijer's commitment to innovation has proven instrumental to providing enhanced experiences. Meijer's transformative approach and vision of automated networks has delivered exceptional operational efficiency and outstanding world-class experiences across its extensive retail network, spanning supercenters, markets, groceries, and gas stations, alongside its over 70,000 employees. Join Rodney McCarter, Meijer's VP of Infrastructure and Operations, to hear why choosing Juniper Networks for their AI-driven network has realized improved network operations, leading to enhanced user experiences. Learn how the integration of AIOps and intent-based technology is providing the correlated telemetry and end-to-end networking visibility that accelerates troubleshooting and optimizes every user experience across Meijer's wired, wireless, SD-WAN, and data center infrastructure.
Bob Friday

Bob Friday

GVP Chief AI Officer, CTO
Juniper Networks

Lessons from the C-Suite: Modernizing the in-store experience with unified commerce

10:15am10:45am
Expo, Level 1, Expo Stage 2
The debate over the significance of online versus physical shopping has come to a clear conclusion, with a consensus emerging in favor of unified commerce as the future of retail. Those brands which not only adopt but also demonstrate exceptional proficiency in the realm of unified commerce are poised to emerge as the true victors within the retail sector. Unified commerce meets customers where they are - blending online and offline experiences for a seamless journey. Join this session featuring industry experts to discuss the crucial role of unified commerce and their insights on the future of the retail industry.
Chad Best

Chad Best

SVP of Customer Experience Operations
Lovesac
10:15am12:15pm
Expo

Expo tours

10:15am12:15pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only. Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo. NEW in 2024! Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm. Expo Tours can be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed.5 tour options: Achieving Operational Excellence This tour focuses on using a combination of technology and best practices to achieve operational excellence. You will meet companies with the latest technology used to maximize operations from the front end to the back end. Connecting the customer journey This tour focuses on achieving operational excellence in key pillars of retail: hiring, employee training, optimizing store operations, seamless checkout, task management and customer loyalty.Future tech This tour showcases cutting-edge digital and in-store technology including advanced RFID, live-streaming, predictive commerce, smarter supply chains, sustainability, metaverse, holograms, conversational commerce, smart shopping mirrors and the latest in digital signage. Visit companies that focus on technologies adapted to consumers and review the importance of these applications for the future of retail. Intelligent retail: Innovation, ecommerce and best practices Enabling intelligent physical retail with sustainable, smart stores is the key to success with shoppers today. Connected Commerce integrates in-store and online to allow customers a seamless shopping experience. This tour focuses on technologies enabling intelligent physical retail with sustainable, smart stores; and how in-store advertising drives in-store customer loyalty programs. The AI retail playbook This tour focuses on market-leading technologies in customer management, including utilizing AI for personalization, operations, training and talent development, seamless integration of the physical and digital customer journey, and utilizing ChatGPT. All tours will depart from the Expo Tour room on Level 1 of the Javits.
10:30am11:00am
Networking Event

Special celebrity appearance in the Food Innovation Zone - Meet Crystal Kung Minkoff from The Real Housewives of Beverly Hills

10:30am11:00am
Special Events Hall, Level 1
Come to the Food Innovation Zone to meet special celebrity guest Crystal Kung Minkoff from the cast of The Real Housewives of Beverly Hills! In 2021, Crystal joined the cast of The Real Housewives of Beverly Hills. Crystal has had formal culinary training, and her passions include cooking and throwing extravagant parties. Due to these passions, she has partnered with brands such as American Girl, Ed by Ellen developing an entertaining and homeware line, and Evite. She is an avid skier and loves to play tennis. Crystal is also the co-founder of Real Coco, a coconut beverage company, along side her brother, Jeffrey Kung, a pop singer in China.
Featured Session

Brainfreeze! How 7-Eleven is redefining retail media with ICE

Leading through transformation, from local relevance to global purpose: The Kmart Australia story

Picture this: A snapshot of the newest NYC retail standouts

Supply Chain 360 Summit

Creating optionality and speed in supply chains: Northern Tool + Equipment’s transformation with CEO Suresh Krishna

10:30am11:00am
River Pavilion, goTRG Stage
During the past three years, Northern Tool + Equipment has grown revenue by 44 percent, in part by prioritizing and investing in initiatives that provide value for customers and team members. With more than 130 store locations across 23 states, Northern Tool has a strong national retail presence featuring a wide variety of tools, equipment, and service offerings via ecommerce and a superior omnichannel experience. In this session, hear from Northern Tool president and CEO, Suresh Krishna about how the retailer is integrating increased supply chain resilience, flexibility, and efficiency to improve the customer and employee experience, mitigate future global risk, and deliver continued profitable growth.This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
Jon Gold

Jon Gold

Vice President, Supply Chain and Customs Policy
National Retail Federation
10:30am3:45pm
Special Program

NRF Supply Chain 360 Summit

10:30am3:45pm
Open to Retailers. Pre-registration and separate fee required. The NRF Supply Chain 360 Summit is a new day-long program that brings together retail supply chain professionals and industry experts to share strategies and tactics, taking a holistic look at the modes and methods needed to build a stronger supply chain. The Summit features eight sessions, a catered lunch and the opportunity to network with fellow supply chain professionals. This program will have simultaneous Portuguese interpretation. Click here to register.
11:00am11:30am
Foodservice Tech Stage

Thermal intelligence - Advancing food safety and profitability for retailers

11:00am11:30am
Level 1, Special Events Hall, Amazon Pay Stage
Are retailers doing enough to protect their customers from foodborne illnesses and what are retailers doing to keep their food safe? The answers to these questions are key to ensuring not only the safety but the longevity of your business. In this session, using FDA food safety ratings and first-hand customer experiences, Logile will discuss how Thermal Intelligence™ will close the gaps in how retailers protect their customers from foodborne illnesses.
Exhibitor Big Ideas

Journey to the cloud: How Wesfarmers achieved modernization and business agility with AWS

11:00am11:30am
Expo, Level 3, Expo Stage 3
Wesfarmers, an organization that owns and operates Kmart Group and Target in Australia and New Zealand, embarked on their digital transformation with Kmart Australia Limited (Kmart) in 2016. While the initial migration helped Kmart achieve significant cost savings and freed up application teams from operational processes, they took their transformation efforts to the next level in 2022 with an initiative called MC2. This initiative involved migrating 55 on-premises applications to AWS. Applications migrated included x86 workloads and key business applications for HR and finance, supply chain, merchandise and inventory, stores, infrastructure, and workplace technology. In addition, Kmart is using containerization, machine learning, and personalization to improve customer experience and accelerate time to value. Join this session to learn more about Kmart’s journey with AWS, future projects, and more.
Ravi Bagal

Ravi Bagal

General Manager, Retail and Consumer Packaged Goods
Amazon Web Services

Navigating the data-driven ascent: How Floor & Décor is scaling new heights in retail success

11:00am11:30am
Expo, Level 1, Expo Stage 1
Join us for a fireside chat where Floor & Décor, a Stibo Systems customer, unveils their transformative journey in mastering retail challenges through data management. They've meticulously refined 300,000 data points, amplified data quality and efficiency through user-friendly workflows. Explore their success in how they efficiently expanded product offerings and established crucial product relationships to enhance their customer experiences. Discover how sustainability goals were achieved, increasing transparency and material traceability, concurrently boosting operational efficiency and profitability. This discussion showcases the profound impact and tangible benefits of effective data management, offering insights to elevate your retail business.
Jared Brown

Jared Brown

Senior Director of Information Technology & PMO
Floor & Decor

Streamlining your tech stack while accelerating digital transformation: Discussion with Radar and Michaels

11:00am11:30am
Expo, Level 1, Expo Stage 2
2023 was the "year of efficiency," and product leaders will still be expected to do more with less in 2024. In this session, you'll hear from Nick Patrick (CEO at Radar, the leading geofencing platform) and Bhaskar Mishra (SVP, Chief Product Officer at Michaels). They'll discuss trends in vendor consolidation and cost cutting, and how Michaels is taking advantage of these trends to deliver innovative location-based customer experiences across mobile and web. If you're looking to streamline your tech stack while accelerating digital transformation in 2024, this session is for you.

The future of retail at your front door

11:00am11:30am
Expo, Level 3, Expo Stage 4
Consumer preferences are constantly changing, and soon front doors will be the new storefronts. At that end, it is critical to have full connectivity from source to final delivery. Join us for a discussion where panelists from UPS, Southern Fried Cotton and Avery Dennison share how the power of digital identification enables item-level visibility throughout the entire supply chain, delivering retail to the consumer anywhere they want it. 
Julie Vargas

Julie Vargas

Vice President / General Manager, North America
Avery Dennison Identification Solutions
Darryl Forbes

Darryl Forbes

Vice President of Engineering, UPS Package Process Management
UPS

The secret to decreasing returns while simultaneously increasing AOV, CLV, and overall sales

11:00am11:30am
Expo, Level 3, Expo Stage 5
Are you one of those companies that deprioritizes product descriptions to focus on customer journeys? Ignoring the product experience comes at a tremendous cost - preventing up to 60% more eCommerce sales - and ultimately alienates your customers and potential customers. Find out why it’s important to obsess over detailed product detail pages, rich images, on-brand descriptions, and how to do that at scale with AI. Discover actionable tips and tricks to increase AOV, CLV, and overall sales while reducing returns. Hear real-life business examples from industry experts and understand how you can leverage a composable tech stack to create compelling product experiences across every sales channel while also accelerating time-to-market, reaching new territories, and increasing operational efficiencies for your team. This is more than a business hack - it’s a transformational unlock for sustainable business growth. Whether you’re a retail giant, startup, or simply dealing with a smaller marketing budget in 2024, this is a session you don’t want to miss. 
Mark Steel

Mark Steel

Director, Retail & Consumer Industry Solutions EMEA
Google Cloud
Juan Lopez

Juan Lopez

Managing Director of Technology Product Development
CITY Furniture
Supply Chain 360 Summit

AI’s role in inventory visibility and optimization

11:00am11:30am
River Pavilion, goTRG Stage
In dynamic market conditions, accurate inventory and visibility across the supply chain are critical in avoiding excess stock levels and improving business performance. In this session industry leaders will discuss strategies for predicting demand, optimizing stock levels, and monitoring the real time status of inventory throughout the supply chain. Are AI- powered solutions a game-changer for companies, or have they been using it for years already? This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
Helen Davis

Helen Davis

SVP, Head of North America Operations
Kraft Heinz
11:20am11:50am
Featured Session

New market opportunities: Monetizing personalization through retail media

Reinventing retail for the AI generation

Top retail CFOs share growth insights and priorities for ‘24 and beyond

11:30am12:00pm
Supply Chain 360 Summit

Boosting last-mile capabilities and next-day delivery: A fireside chat with Gretchen McCarthy, Target’s Executive Vice President and Chief Supply Chain & Logistics Officer

11:30am12:00pm
River Pavilion, goTRG Stage
Target continues to invest in building capacity to meet guest demand—an approach that utilizes the company’s stores-as-hubs strategy and growing sortation center network. Target’s sortation centers help drive speed, productivity and cost efficiency to improve the guest experience. Hear from Target’s Chief Supply Chain & Logistics Officer Gretchen McCarthy on how Target’s stores-as-hubs strategy and guest-centered supply chain capabilities are bringing next-day delivery to more Target guests. This session is part of the NRF Supply Chain 360 Summit.Open to Retailers only. Pre-registration and separate fee required.
Jon Gold

Jon Gold

Vice President, Supply Chain and Customs Policy
National Retail Federation
Gretchen McCarthy

Gretchen McCarthy

Executive Vice President, Chief Supply Chain & Logistics Officer
Target
11:30am1:30pm
Networking Event

Food & Drink

11:30am1:30pm
HUNGRY? Check out the food options in the Javits:Level 1 Nibble & Graze Food Court | Across from Special Events Hall Seating and concessions | Hall 1EExpo | Level 1 South of the Border | Back of 300 aisle Taste of New York (Kosher available) | Back of 900 aisle Sustainability Lounge - fresh, local, sustainably-sourced | Back of 1600 aisle | Sponsored by Brightdrop and HanshowLevel 2 Fresh & Fast touchless café | North Concourse Food Truck Alley | Inner roadway along 11th Ave. (outside) Seating in the Food Truck Alley Lounge | South Concourse | Sponsored by Legion Technologies Starbucks | Below Crystal Palace | Sponsored by WorkJamLevel 3 Concessions | Javits North, outside of Expo 3411 Garden Market | Crystal Palace Starbucks | Crystal PalaceExpo | Level 3 Centerfield/Baseball | Back of 3600 aisle | Sponsored by FedEx Go Greek | Back of 4200 aisle | Sponsored by Mongo DB Sandwiches & Salads | Back of 5800 aisle | Sponsored by Klaviyo River Pavilion Meet, Seat & Eat
11:45am12:15pm
Exhibitor Big Ideas

Checking out the future: How AI is reinventing the point of sale

11:45am12:15pm
Expo, Level 1, Expo Stage 2
Andres Meza

Andres Meza

Country Manager Central America and Caribbean
WISEASY

Inclusion in-store: Pioneering the future of retail

11:45am12:15pm
Expo, Level 1, Expo Stage 1
Retailers’ DEIA practices are making an impact on shoppers’ behaviors right now. Shoppers are abandoning retailers that don't share their values and embracing those that do. Our panelists represent a collective force for change, offering real-world examples and insights into how leading brands embrace accessibility and inclusion as integral aspects of their identity. Through their stories, strategies, successes, and failures, you will gain a deeper understanding of how to rethink your customer experience with accessibility and inclusion at the forefront. See the economic potential of accessibility and leave with practical steps to build an efficient retail environment that fosters inclusivity. 
Dana Zumbo

Dana Zumbo

Business Development Manager
Zappos Adaptive
Mindy Scheier

Mindy Scheier

Founder & CEO of Runway of Dreams Foundation/CEO of GAMUT Management
GAMUT Management

Reach customers with messaging that matters using geospatial tools and AI derived insights from Esri

11:45am12:15pm
Expo, Level 3, Expo Stage 4
Drive loyalty, deliver best-in-class service, and empower your team to create the most relevant customer experiences that build loyalty and deepen your most important customer relationships. Listen as industry experts discuss how their customers use geospatial technology, big data, and AI to drive growth by leveraging location intelligence to inform their marketing and sales strategies and deliver world-class results.
Chan Lee

Chan Lee

Director, Data & Visualization
Chick-fil-A, Inc.

Saks OFF 5TH drives digital evolution & delivers a superior customer experience

11:45am12:15pm
Expo, Level 3, Expo Stage 3
Saks OFF 5TH, the premier destination for luxury off-price fashion, strives to deliver a superior shopping experience through a renewed focus on data, analytics, and personalization. By utilizing an array of AWS services, Saks OFF 5TH has been able to build, innovate, and remain agile to respond to their customers’ evolving preferences. In this session, Fei Wang, Chief Technology Officer at Saks OFF 5TH, discusses how they use AWS to transform the shopping experience and meet the needs of their customers.
Doug Tiffan

Doug Tiffan

Head of Worldwide Apparel & Fashion Solution Strategy
Amazon Web Services (AWS)

Shaping the future of work with Burlington Stores

11:45am12:15pm
Expo, Level 3, Expo Stage 5
Don’t miss the opportunity to hear from Burlington Stores on their ability to be flexible as they continue to grow their associate base and store footprint, while delivering great merchandise values to their customers.
12:00pm12:30pm
Foodservice Tech Stage

'Outsmarting' every corner of the restaurant

12:00pm12:30pm
Level 1, Special Events Hall, Amazon Pay Stage
Today’s customers and employees are tech-savvy, connected, and expecting innovation at every turn. For restaurants, investing in digital enhancements – from the counter, to the kitchen, to the bathroom – is critical to delivering on both consumer and employee expectations. And, at the center all this innovation in service of next-gen experiences is a technology backbone and integrated approach to IoT, networking, and wi-fi that can predict and preempt any end-user needs. Join Georgia Pacific, Comcast Business and MachineQ, a Comcast company, for a conversation on how restaurants can “outsmart” every corner of the store – from the coffee bar to the bathroom to the table.
Emma Powers

Emma Powers

Executive Director - Enterprise Marketing
Comcast Business
John Strom

John Strom

VP & General Manager, Innovation
Georgia Pacific
12:00pm12:45pm
Supply Chain 360 Summit

Networking lunch

12:00pm12:45pm
River Pavilion, goTRG Stage
Grab a boxed lunch and network with your fellow supply chain-focused Retailers.This lunch is part of the NRF Supply Chain 360 Summit. Pre-registration and separate fee required.
12:10pm12:40pm
Featured Session

Live Commerce: Unique approaches from Fanatics, Roku & HSN prove it’s a channel for all brands to try

North American grocery retail trends for 2024

Top five digital consumer trends in 2024

12:30pm2:30pm
Expo

Expo tours

12:30pm2:30pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only. Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo. NEW in 2024! Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm. Expo Tours can be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed.5 tour options: Achieving Operational Excellence This tour focuses on using a combination of technology and best practices to achieve operational excellence. You will meet companies with the latest technology used to maximize operations from the front end to the back end. Connecting the customer journey This tour focuses on achieving operational excellence in key pillars of retail: hiring, employee training, optimizing store operations, seamless checkout, task management and customer loyalty.Future tech This tour showcases cutting-edge digital and in-store technology including advanced RFID, live-streaming, predictive commerce, smarter supply chains, sustainability, metaverse, holograms, conversational commerce, smart shopping mirrors and the latest in digital signage. Visit companies that focus on technologies adapted to consumers and review the importance of these applications for the future of retail. Intelligent retail: Innovation, ecommerce and best practices Enabling intelligent physical retail with sustainable, smart stores is the key to success with shoppers today. Connected Commerce integrates in-store and online to allow customers a seamless shopping experience. This tour focuses on technologies enabling intelligent physical retail with sustainable, smart stores; and how in-store advertising drives in-store customer loyalty programs. The AI retail playbook This tour focuses on market-leading technologies in customer management, including utilizing AI for personalization, operations, training and talent development, seamless integration of the physical and digital customer journey, and utilizing ChatGPT. All tours will depart from the Expo Tour room on Level 1 of the Javits.
12:45pm1:15pm
Supply Chain 360 Summit

The business of supply chains: Senior leadership working together to maximize supply chain value

12:45pm1:15pm
River Pavilion, goTRG Stage
Well managed supply chains can drive significant cost-savings, generating additional value for the business. Across the supply chain, common themes have emerged, from the explosion of e-commerce to the need for real-time visibility, and ultimately a synchronized and resilient supply chain. Achieving that synchronization with its customer base and resiliency, however, can be a challenge, requiring broad coordination throughout the organization. In this session, NRF brings together leaders from top retailers who are responsible for supply chain, operations and technology functions across the enterprise. These leaders will discuss the importance of building relationships between IT, supply chain operations and finance, and how they are bonded by a common interest and aspirations in the areas of risk management, productivity, sustainability, and execution of process. This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
Colin Yankee

Colin Yankee

Executive Vice President, Chief Supply Chain Officer
Tractor Supply Company
1:00pm1:30pm
Featured Session

Driving performance & sustainability in e-commerce with store digitalization

From silos to success: How leading retailers deliver lasting results

The great transition: Redefining retail and modern commerce

Exhibitor Big Ideas

AI in action - Delivering value to online experiences

1:00pm1:30pm
Expo, Level 3, Expo Stage 5
Well before GenAI became the latest buzzword, the Liquor Control Board of Ontario (LCBO) had a vision: Deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits. To support that vision, they have undergone significant transformation over the last 5 years - operationally, organizationally, and of course digitally. The adoption of AI to power search and discovery experiences has been an important part of that transformation. Learn how they are concretely using AI to deliver higher value experiences to their customers and drive additional value for the business.
Vanda Provato

Vanda Provato

Chief Marketing and Digital Officer
Liquor Control Board of Ontario

Estee Lauder’s strategic AI powered forecasting transformation

1:00pm1:30pm
Expo, Level 3, Expo Stage 3
Estée Lauder will discuss their strategic response to prevailing retail challenges. The presentation will highlight the successful integration of AI in their forecasting, driving Demand Planning and various other market functions. Improving agility to market shifts, resulting in inventory reduction, and improving fill rates. Attendees will gain insights into Estée Lauder's intentional adoption of ML/AI in navigating global competition. The focus will be on the practical impact of aligning technical solutions with workforce well-being, emphasizing the transformative power of precise forecasting and adaptability across the global retail landscape.
Frank Maassen

Frank Maassen

Vice President Global Supply Chain Planning COE
The Estée Lauder Companies Inc.

Navigating the data-driven ascent: How Floor & Décor is scaling new heights in retail success

1:00pm1:30pm
Expo, Level 1, Expo Stage 1
Join us for a fireside chat where Floor & Décor, a Stibo Systems customer, unveils their transformative journey in mastering retail challenges through data management. They've meticulously refined 300,000 data points, amplified data quality and efficiency through user-friendly workflows. Explore their success in how they efficiently expanded product offerings and established crucial product relationships to enhance their customer experiences. Discover how sustainability goals were achieved, increasing transparency and material traceability, concurrently boosting operational efficiency and profitability. This discussion showcases the profound impact and tangible benefits of effective data management, offering insights to elevate your retail business.
Jared Brown

Jared Brown

Senior Director of Information Technology & PMO
Floor & Decor

Retail unlocked: Achieve more with Microsoft

1:00pm1:30pm
Expo, Level 3, Expo Stage 4
Join this interactive session to hear about one retailer’s AI journey to date. Hosted by Microsoft’s corporate vice president, retail, consumer goods & gaming industries, Shelley Bransten you’ll also learn about new AI-focused findings from Futurum Research and all new AI capabilities in Microsoft Cloud for Retail that will help power your AI transformation. 
Shelley Bransten

Shelley Bransten

CVP Global Retail, Consumer Goods, and Gaming Industries
Microsoft

Unifying network operations to modernize retail requirements with CarMax and Ross Stores

1:00pm1:30pm
Expo, Level 1, Expo Stage 2
Join HPE Aruba Networking to explore how CarMax and Ross Stores are modernizing their network operations to meet evolving needs. By examining where its IT team was spending most of their time, CarMax is leveraging AI and NaaS to strategically provide a more reliable and future proof network to deliver optimal customer and associate experiences across 240+ locations. Ross Stores is focused on modernizing their network infrastructure to enable mobility initiatives for its workforce and drive supply chain efficiencies for its 2,000+ stores. Learn how HPE Aruba Networking is helping these retailers continue accelerating their digital transformations in the post-pandemic era.
Gerri Hinkel

Gerri Hinkel

Director of Solutions and Vertical Marketing
HPE Aruba Networking
Ken Shaffer

Ken Shaffer

VP, IT Enterprise Systems, Infrastructure Operations
CarMax
1:15pm1:45pm
Supply Chain 360 Summit

Optimizing the supply chain to augment efficiency and customer experience

1:15pm1:45pm
River Pavilion, goTRG Stage
The retail industry is evolving due to changing consumer demands, technological advancement and economic fluctuations. Thus, supply chain management is more crucial than ever. To remain competitive while meeting customer expectations, retailers must optimize their supply chain processes. Join us for a panel discussion that features valuable insights, real-world case studies, and actionable strategies. The session will provide strategies and innovations that can transform the retail supply chain, reduce costs and improve customer experiences.This session is part of the NRF Supply Chain 360 Summit.Open to Retailers only. Pre-registration and separate fee required.
1:30pm2:00pm
Foodservice Tech Stage

Building successful corporate start-up partnerships across food service tech

1:30pm2:00pm
Level 1, Special Events Hall, Amazon Pay Stage
Join Pepsico and Tastewise, where they will delve into the art of selecting, piloting and scaling ideal corporate and startup partnerships to address critical business challenges to accelerate business growth. Gain insights from Pepsico Labs as they spotlight their systematic approach to pinpointing top-tier technological solutions within the startup landscape, coupled with valuable guidance on collaborating with the right partners to effectively pilot and scale innovative solutions.
Networking Event

Special celebrity appearance in the Food Innovation Zone - Meet Crystal Kung Minkoff from The Real Housewives of Beverly Hills

1:30pm2:00pm
Special Events Hall, Level 1
Come to the Food Innovation Zone to meet special celebrity guest Crystal Kung Minkoff from the cast of The Real Housewives of Beverly Hills! In 2021, Crystal joined the cast of The Real Housewives of Beverly Hills. Crystal has had formal culinary training, and her passions include cooking and throwing extravagant parties. Due to these passions, she has partnered with brands such as American Girl, Ed by Ellen developing an entertaining and homeware line, and Evite. She is an avid skier and loves to play tennis. Crystal is also the co-founder of Real Coco, a coconut beverage company, along side her brother, Jeffrey Kung, a pop singer in China.
1:45pm2:15pm
Supply Chain 360 Summit

Weathering the storm: What’s next for US ports?

1:45pm2:15pm
River Pavilion, goTRG Stage
The past few years have certainly shown that supply chain disruptions can happen at any moment and have a significant impact on retail operations. The panel will examine some of the key lessons learned to help address congestion at our ports today as well as prepare for future events. We will hear from key port officials as well as a retailer on how we keep the supply chain moving in times of uncertainty.  This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
Beth Rooney

Beth Rooney

Manager, Port Security
The Port Authority of New York and New Jersey
Jon Gold

Jon Gold

Vice President, Supply Chain and Customs Policy
National Retail Federation
2:00pm2:30pm
Keynote Session

Making the shift to consumer obsession: How strategic partnerships deliver value in a shifting retail landscape

2:00pm2:30pm
Javits North, Level 5, SAP Theatre
In a dynamic retail environment marked by ongoing change, retail and consumer brand companies need to focus their efforts on relentlessly satisfying the fast-evolving preferences of their customers. In this panel discussion, BJ’s Wholesale CEO, Bob Eddy, and Mars Wrigley North America President, Anton Vincent, will discuss how they are adapting to changing consumer demand with a strong focus on delivering value. Understand the pivotal role of consumer insights, the consumer experience, and fortifying robust consumer brands for top-line growth. Uncover the paramount significance of strategic partnerships in cultivating customer loyalty, elevating profitability, and ensuring long-term sustainability within the retail and consumer brands industry.
Bob Eddy

Bob Eddy

Chairman and CEO
BJ's Wholesale Club
Anton Vincent

Anton Vincent

President, Mars Wrigley, North America & Global Ice Cream
Mars Inc.
2:00pm3:00pm
Exhibitor Big Ideas

Combatting organized retail crime with AI: Insights from Kroger and Jacksons Food

2:00pm3:00pm
Expo, Level 1, Expo Stage 2
Retailers are facing an alarming surge in theft due to the rise of Organized Retail Crime (ORC). Moderated by the LPRC, this session will showcase how Kroger and Jacksons Food are leveraging AI solutions in their stores to tackle this issue head-on. Join us to gain invaluable insights into how these retailers are reclaiming their stores to provide both customers and employees with a secure shopping environment, all while effectively reducing losses attributed to theft.
Mike Lamb

Mike Lamb

Vice President, Asset Protection & Safety
The Kroger Co.
Robert Hampton

Robert Hampton

VP Technology Services and Innovation
Jacksons Food Stores

How Hearst took a pragmatic composable approach to transform its business into a digital marketplace

2:00pm3:00pm
Expo, Level 1, Expo Stage 1
Organizations need to pivot swiftly in a digital-first world, and Hearst is no exception. The global diversified media, information, and services company chose VTEX to revolutionize how users engage with their favorite publications each month. This session will explore how Hearst is offering seamless experiences across various sectors like fashion and lifestyle and how the technology choice was fundamental. Learn how this strategy is not just a shift but a complete reimagination of Hearst's business for the digital age.

How Office Depot is creating a modern store experience

2:00pm3:00pm
Expo, Level 3, Expo Stage 3
Office Depot is a leading specialty retailer providing innovative products and services to support the productivity and organizations of small businesses, home office, and education clients. They are on the cutting edge of solving the challenge of how to satisfy shifting customer expectations while engaging and retaining employees. Learn how Office Depot is using Zebra Workcloud solutions and Zebra devices to enable stores to become more operationally efficient, improving employee productivity and customer satisfaction.
Alexandra Powers

Alexandra Powers

Senior Manager of Communications, Culture, and Engagement
Office Depot

How Target and Canadian Tire use generative AI for personalized shopping experiences, driving revenue and productivity

2:00pm3:00pm
Expo, Level 3, Expo Stage 4
Generative AI is the topic of conversation in board rooms and on the mind of every retail CEO. And retailers are reacting differently, in this session, the panelists will share the practical use cases of AI for driving revenue, enhancing operations, and creating frictionless customer and team member experiences. Join us for an exciting session and gain valuable insights into the latest technologies that are driving the digital transformation. Learn how Artificial Intelligence is transforming business processes such as enhanced customer experience, effective product placement and personalization.
Hayley Tabor

Hayley Tabor

Vice President, Global Industries
Dell Technologies
Cari Covent

Cari Covent

Head of AI and Emerging Technology
Canadian Tire Corporation

Retail’s AI revolution: How generative AI is transforming shopping

2:00pm3:00pm
Expo, Level 3, Expo Stage 5
Join us as we discuss the game-changing influence of generative AI on shopping and retail, including the latest trends from the 2023 holiday season. Dive deep into The AI Playbook and how to get started. Hear from Trailblazers who are leveraging data + AI + CRM + trust to accelerate productivity, elevate consumer experiences, and drive lifetime loyalty.
Matt Marcotte

Matt Marcotte

SVP, Industry Advisors for Retail, Consumer Goods, and Manufacturing
Salesforce
2:15pm2:45pm
Supply Chain 360 Summit

Networking break

2:15pm2:45pm
River Pavilion, goTRG Stage
This networking break is part of the NRF Supply Chain 360 Summit. Pre-registration and separate fee required.
2:30pm3:00pm
Keynote Session

Uncorking luxury retail experiences: A conversation with Moët Hennessy CEO Philippe Schaus

2:30pm3:00pm
Javits North, Level 5, SAP Theatre
Moët Hennessy, the wines and spirits division of LVMH, includes twenty-six Maisons, many of which have been around for centuries, while others are just starting their journey. The high-end wine and spirits group creates exceptional luxury experiences to engage consumers in its world of brands. Moët Hennessy CEO, Philippe Schaus, will share his vision for the division’s retail strategy and the role of retailers in Moët Hennessy consumer engagement strategy. He will explore the company’s consumer experience journey and its key learnings along the way.
2:45pm3:15pm
Supply Chain 360 Summit

Unifying the retail supply chain for better visibility, sustainability, and profitability

2:45pm3:15pm
River Pavilion, goTRG Stage
Driven by changing customer expectations, the retail ecosystem is transforming fast and retailers need to be prepared to meet these demands in real time. This means having solutions that are flexible, agile and can scale to efficiently manage operations and stay ahead of the continuous changes in consumer demand, macroeconomic pressures, and supply chain uncertainties. This can be achieved only if we break down the silos and have complete visibility into every aspect of supply chain commerce.   Join this session to hear from the experts about what retailers need to do to maximize productivity and profitability while also being sustainable, a key requirement by the new-age shoppers. This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
3:00pm3:30pm
Foodservice Tech Stage

Five Guys and Flybuy - Challenges, innovations, and what's next

3:00pm3:30pm
Level 1, Special Events Hall, Amazon Pay Stage
Join Steve Teller, Vice President of Digital Strategy from Five Guys, and David Helms, Chief Technology Officer from Flybuy, as they explore innovative technology solutions that improve the customer experience, enhance operational efficiency, and drive down food waste. Now, more than ever, honing in on the right tech stack is key to reducing friction and increasing convenience for customers, while boosting the bottom line.
David Helms

David Helms

Chief Technology Officer
Flybuy by Radius Networks
Keynote Session

Leading the charge for a brighter future: A sustainability discussion with PepsiCo Foods North America CEO Steven Williams

3:00pm3:30pm
Javits North, Level 5, SAP Theatre
The focus on sustainable business practices has become an imperative now more than ever. But what are the implications retail businesses must be aware of as they continue to venture into the sustainability space? How have Frito-Lay and Quaker focused on consumer preferences while keeping a pulse on ESG? Join Michael Jeschke, Deloitte Consulting's Retail & Consumer Products leader, and Steven Williams, CEO of PepsiCo Foods North America, for a candid discussion on some of the steps needed to make positive change for people and the planet.
3:15pm3:45pm
Exhibitor Big Ideas

Driving experience transformation and a foundation for AI for retailers

3:15pm3:45pm
Expo, Level 3, Expo Stage 5
Retailers must continue to find ways to delight consumers despite a purchasing journey that continues to grow increasingly fragmented across online, in person and through various marketing channels. You'll explore how one of the largest beauty retailers in the world, and one of the world’s largest grocers, are reimagining retail spaces and empowering associates with modern capabilities to meet the demands of the modern consumer, while aligning the responsibilities and values of today with an eye on the future.
Luq Niazi

Luq Niazi

Global Managing Partner for Consumer Industries
IBM
Kenneth Bolick

Kenneth Bolick

VP, Retail Solutions
Retail Business Services, an Ahold Delhaize USA company

The ecommerce playoffs: Owned inventory vs. dropship vs. marketplace

3:15pm3:45pm
Expo, Level 1, Expo Stage 1
When should you leverage the dropshipping or marketplace business model to find retail success? In this showdown, panelists will explore ecommerce case studies and debate the best-suited business models for each scenario. While marketplaces can power your team to go the whole nine yards in terms of scalability and profitability, every business has unique considerations and requirements. You’ll leave the session with a playbook on: - The differences between owned inventory, dropshipping, and marketplaces - The marketplace maturity model and the evolution process - Practical strategies for scaling and optimizing your businesses - Considerations for selecting which models to use

The future of customer engagement technology: How AI, payments and more will enhance customer relationships

3:15pm3:45pm
Expo, Level 1, Expo Stage 2
The last few years have seen widespread technology integration that enables retailers to enhance customer engagement, stay competitive and deliver value to customers in particular through advancements in AI and payment tech. In this session, Givex will discuss the future of payments in the retail industry, as well as how AI can streamline payment processing, offer faster transactions, analyze customer data to provide insight on customers, and more.
Daniel Zanco

Daniel Zanco

Board Member, Consultant and Speaker
Omnibiz Consultoria

The journey so far - empowering team member mobility: Solving printer challenges and using AI to deliver superior customer experiences

3:15pm3:45pm
Expo, Level 3, Expo Stage 3
Tractor Supply Company knows it's critical for team members to be mobile, which is why it leverages SOTI’s Enterprise Mobility Management (EMM) solution for its business-critical mobile devices. The company recognized that printers must have the same level of mobility and performance, as they can impact the customer experience and enable growth in the business. The time it takes for printers to be enrolled, installed and managed can create unnecessary downtime. Tractor Supply Company identified the problems resulting from a lack of end-to-end printer management and how downtime negatively impacts business operations. Join them as they discuss how SOTI's enterprise-grade printer management solution maximizes printer uptime and ROI. You will also get a sneak peek at how Tractor Supply Company is leveraging AI and automation to deliver superior customer experiences and allow team members to meet and be where their customers are. It's these initiatives that make them a retailer of choice.
Glenn Allison

Glenn Allison

Vice President, Customer Facing Applications Development
Tractor Supply Company
Shash Anand

Shash Anand

Senior Vice President, Product Strategy
SOTI Inc.

Unlocking synergies between digital and stores: Dollar General's journey to personalization at scale

3:15pm3:45pm
Expo, Level 3, Expo Stage 4
Dollar General is America’s fastest growing retailer by store count, opening 3 new locations a day. They have set on a mission to harness the power of digital in engaging their predominantly in-store customer base, with a goal of boosting revenues and increasing ad spend efficiency across their enterprise marketing and retail media network. This session will explore how Dollar General is designing a cutting-edge customer data platform and marketing stack to deliver omni-channel personalized experiences at scale, focused on value realization for both near and long-term priorities. Learn more about Dollar General’s vision and journey to unlock the synergy between digital and in-store marketing in a fireside chat with industry experts from Dollar General, Adobe and Deloitte.
Paul Bucalo

Paul Bucalo

Senior Director of Marketing and Ad Technology
Dollar General Corporation
Marta Frattini

Marta Frattini

Director, Industry Strategy & Marketing (ISM) - Retail
Adobe
Supply Chain 360 Summit

The reimagined supply chain is connected, transparent and sustainable: Walmart’s supply chain and sustainability leaders talk shop

3:15pm3:45pm
River Pavilion, goTRG Stage
Supply chain and sustainability leadership is inextricably linked in the mission to meet consumer needs, deliver strong financial performance, and achieve environmental, sustainability and governance (ESG) goals. Through close coordination and collaboration with industry stakeholders, NGOs, suppliers, governments and other partners, Walmart’s supply chain sustainability efforts have built a strong foundation for the retailer to continue pushing forward with its sustainability ambitions in this critical decade of action. Join this session to hear Walmart’s EVP of Supply Chain Operations, David Guggina, and SVP of Sustainability, Jane Ewing discuss how their teams collaborate to ensure Walmart’s commitment to regeneration – and within that sustainability – underpins every aspect of its complex supply chain. Understand how sustainable supply chains create value for companies and for society by increasing supply chain resilience and efficiency, improving product availability and quality, mitigating risk and creating opportunities for workers. This session is part of the NRF Supply Chain 360 Summit. Open to Retailers only. Pre-registration and separate fee required.
David Guggina

David Guggina

Executive Vice President, Supply Chain Operations
Walmart
Jane Ewing

Jane Ewing

Senior Vice President - Sustainability
Walmart
3:30pm4:00pm
Keynote Session

A conversation between Walmart US CEO John Furner and Salesforce CEO Marc Benioff

3:30pm4:00pm
Javits North, Level 5, SAP Theatre
Don’t miss this must-attend, day one, closing keynote conversation featuring Walmart US CEO John Furner and Salesforce Chair and CEO Marc Benioff, who will discuss the future of artificial intelligence, retail and more. 
4:00pm4:30pm
Exhibitor Big Ideas

Data & AI give retailers commerce superpowers

4:00pm4:30pm
Expo, Level 3, Expo Stage 5
From scaling personalized shopping experiences to boosting merchant and developer productivity, AI - powered by connected data - gives your teams commerce superpowers to do more. Learn how retailers meet and exceed evolving customer expectations with Commerce AI. 
Scott Lux

Scott Lux

Global EVP of Technology and Innovation
Esprit

Delivering ethical AI: Key insights from IBM for retail

4:00pm4:30pm
Expo, Level 3, Expo Stage 3
This session emphasizes the crucial role of ethical AI in harnessing its benefits while avoiding pitfalls. Come explore how IBM's commitment to explainable and fair AI interfaces with large retailers' renewed focus on transparency and accountability. The discussion will highlight that successfully implementing AI is not just about technological advancement but also about embedding human values into these systems to be trusted. Learn how ethical AI is not just an option but a necessity for sustainable and beneficial AI deployment.

How Petmate partnered with Informatica to transform their business through data management

4:00pm4:30pm
Expo, Level 3, Expo Stage 4
For over 60 years, Petmate has been dedicated to maintaining pet happiness, wellness, and quality-of-life. Through their digital transformation journey with Informatica, Petmate will be able to fulfill demand, increase supply chain visibility and predictability for partners, creating growth across all channels including retail & direct-to-consumer. Join Justin Glatz, CIO, Petmate and Scott Jennings, Chief Retail and CPG Strategist, Informatica, to learn how Petmate's data management strategy has driven impact for their Marketing, Revenue, Operations, and Finance departments, doubled team output, and contributed to growth.

Leveraging data to optimize the store experience

4:00pm4:30pm
Expo, Level 1, Expo Stage 1
Join Mike Brown and the CEOs from MarketDial and RetailNext for a conversation about strategies and examples of optimizing the retail store experience. 
Mike Brown

Mike Brown

VP, Store Operations & Finance
PVH Corporation

Securing the cloud and artificial intelligence to drive retail customer retention

4:00pm4:30pm
Expo, Level 1, Expo Stage 2
In this session we highlight the crucial role of cybersecurity in adopting artificial intelligence and predictive analytics for customer retention. Learn how to enhance the overall customer experience, become more operationally resilient, and foster customer loyalty with Cloud and AI.
Ira Goldstein

Ira Goldstein

Cybersecurity Expert and Former Retail CISO
Kernel Advisory
4:00pm5:00pm
Networking Event
5:30pm7:30pm
Networking Event

Retail's CIO Party

5:30pm7:30pm
By invitation only. Top off the opening of NRF 2024 by joining us for an exclusive networking event. Mingle with the industry's premier technology leaders while enjoying classic hors d'oeuvres and refreshing cocktails.
6:00pm10:00pm
Special Program

NRF Foundation Honors

6:00pm10:00pm
Marriott Marquis, Times Square
From the most coveted award in retail, The Visionary, to our annual List of People Shaping Retail's Future, to our scholarship recipients and RISE Up Partner of the Year, the NRF Foundation Honors celebrates the retail professionals who are sparking innovation and inspiring incredible change. Donating to the NRF Foundation guarantees your company’s invitation to the NRF Foundation Honors – our biggest stage for telling the story of how retail builds extraordinary careers.Separate registration required. Contact Maggie White to reserve your table.

Monday, January 15

7:45am8:15am
Networking Event

Donut dunk

7:45am8:15am
Javits North, Level 5
Start the day off with donuts and coffee before grabbing a seat at the opening Keynote session.
8:00am10:00pm
Networking Event

NRF Retail Week | Monday, January 15

8:00am10:00pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NRF curates and promotes New York City's must-attend events for retailers.
8:15am9:00am
Keynote Session

From winning championships to championing business: How Earvin “Magic” Johnson built success from the ground up

8:15am9:00am
Javits North, Level 5, SAP Theatre
Please note: Members of the media may take notes but may not record audio or video, or take photographs in this session. NBA Hall of Famer and member of the original Dream Team, Earvin “Magic” Johnson has become one of the most powerful and respected African American businessmen and philanthropists in the world. Having left the basketball court for the boardroom, Johnson has successfully parlayed his skills and tenacity into the business world as Chairman and CEO of Magic Johnson Enterprises (MJE), providing high-quality products and services that focus primarily on ethnically diverse and underserved communities. Johnson made history in 2023 when he became co-owner of the NFL’s Washington Commanders. He also co-owns the  Los Angeles Dodgers of the MLB, Los Angeles Sparks of the WNBA, Major League Soccer’s Los Angeles Football Club, and eSports franchise Team Liquid. The NRF is proud to kick off a national day of celebration and remembrance with an inspirational keynote about Johnson’s rise from playmaker on the court to decision maker in the boardroom of his global business empire, and his indelible entrepreneurial spirit. Johnson will share how he has partnered with major brands like Starbucks, 24 Hour Fitness, and T.G.I. Friday’s to lead a major economic push in densely populated urban communities ripe for commercial and residential development. 
9:00am9:30am
Keynote Session

The Visionary 2024: DICK’S Sporting Goods Executive Chairman Ed Stack in conversation with NRF President and CEO Matthew Shay

9:00am9:30am
Javits North, Level 5, SAP Theatre
Starting his retail career at a young age, executive chairman Ed Stack has led DICK’S Sporting Goods through decades of remarkable growth with tremendous business acumen and ingenuity. His story demonstrates how the retail industry is unmatched in its opportunity and impact. Throughout his tenure, Ed has stood by his convictions and dedication to making a difference. In this fireside chat, Ed will talk with NRF President and CEO Matt Shay about his insights and experiences in leading the largest omnichannel sporting goods retailer in the U.S., guiding the company's evolution from two stores in upstate New York launched in 1948 to a multi-brand Fortune 500 company. Attendees will hear about DICK'S mission to create confidence and excitement by inspiring, supporting and personally equipping all athletes to achieve their dreams.
9:00am5:00pm
Expo

Expo open

9:00am5:00pm
Expo, Level 1 and 3
With 1,000+ exhibitors and 100+ sessions including special pavilions and hands-on activations, retailers who want to make it matter always make it to the Expo. Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today. Check out the current list of exhibitors and floorplan.

Foodservice Innovation Zone

9:00am5:00pm
Level 1, Special Events Hall
Step into the future at the Foodservice Innovation Zone, an interactive exploration of the technologies and innovations transforming the customer foodservice experience. Featuring: 50+ food tech-focused booths A stage with sessions led by industry leaders and innovators Hands-on future-forward and customer-centric immersive activations Activations: The center of the plate The "more convenient" convenience store Game-changing grab-and-go Drive-thru solutions that drive innovation Transformative vending and autonomous retail

NRF Innovation Lab

9:00am5:00pm
River Pavilion
The NRF Innovation Lab showcases new-to-market technology including the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s transformation and shows you what retail can be now and in the future.

Startup Hub

9:00am5:00pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
9:15am10:00am
Exhibitor Big Ideas

Explore the next frontier of AI-powered retail analytics: A cross-industry discussion

9:15am10:00am
Expo, Level 1, Expo Stage 2
Imagine being able to answer any business question without the need to open a report or engage an analyst. Now imagine if everyone in your organization had that superpower. This is the promise of Generative AI. Leveraging a semantic layer, trusted data and shared business definitions, Generative AI makes it possible for anyone to surface new insights, explore key drivers and take immediate action through natural language, empowering you to explore and innovate at a pace unimaginable before. Join us as we bring together analytics leaders from across the retail industry to explore how AI will impact the retail landscape.
Nena Pidskalny

Nena Pidskalny

Director, Supply Chain Strategy & Planning
Federated Co‑operatives Limited

How cybersecurity fuels transformation for Ulta Beauty and Kroger

9:15am10:00am
Expo, Level 1, Expo Stage 1
Join industry thought leaders as they discuss cyber threats facing retailers today and how the right security strategy can fuel business transformation. Wendi Whitmore SVP of Unit 42 at Palo Alto Networks, will join Ulta Beauty CISO, Diane Brown; Nicole Beckwith, Threat Operations Leader at Kroger; and Carrie Tharp, VP Industries at Google Cloud to discuss AI/machine learning innovation and new digital-first use cases. Hear how the latest cyber threats are impacting digital transformation and why cybersecurity investments can fuel innovation. Learn how leaders are combating social engineering, ransomware attacks, and cloud vulnerabilities to protect their business and customers.

JCPenney Success: What if you could solve your associate turnover & retention problems forever?

9:15am10:00am
Expo, Level 3, Expo Stage 5
According to the U.S. Bureau of Labor Statistics, in the retail industry, there are currently 5.5 million more job openings than workers to fill them. Join Andre Joyner, CHRO, JCPenney, and WorkJam, the world’s first digital frontline workplace, to learn strategies to empower your workforce by providing scheduling flexibility and early access to earned wages to increase store-level and supply chain associate retention and engagement, while generating significant manager time savings. The results - becoming an employer of choice.

Oracle + Uber: Co-innovating to transform last mile delivery

9:15am10:00am
Expo, Level 3, Expo Stage 3
75% of consumers now expect express delivery, with 72% more likely to reorder from companies offering it. But how can retailers keep up with increasing consumer demands without sacrificing profit margins? The key is understanding customer, product, experience, and profitability interdependencies. Retailers must own the customer experience from end to end with proactive and efficient inventory distribution. Collect & Receive changes the way retail moves. Join the session to learn how you can eliminate blind spots in the last mile of your supply chain and orchestrate how you can increase customer satisfaction and drive loyalty. 
Jordan  K. Speer

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies
IDC

P.F. Chang’s recipe for success: An intelligent platform for HR, workforce management and finance

9:15am10:00am
Expo, Level 3, Expo Stage 4
The retail and hospitality industries have shown resilience in navigating numerous headwinds–from labor shortages and fluctuating demand, to rising operational costs and increasing customer expectations. Join this session to hear how global Asian culinary brand P.F. Chang's is using the Workday platform with built-in AI to increase process efficiencies, drive real-time insights, and make faster, better decisions. Learn why they are the gold standard in employee engagement and guest experience with a cohesive HR, workforce management and financial management approach.
9:30am10:00am
Keynote Session

Beauty redefined: How Ulta Beauty is shaping how the world sees beauty inside and out

9:30am10:00am
Javits North, Level 5, SAP Theatre
Over the years, the role of beauty and cosmetics has evolved far beyond what people put on to look their best. Today, it’s a powerful tool with transformative capabilities that can inform consumer behaviors, drive innovation, cultivate communities, and nurture growth, all while empowering authentic self-expression and wellbeing. During this thought-provoking fireside chat, Ulta Beauty CEO Dave Kimbell and CNBC’s Melissa Repko, will discuss how the nation’s largest beauty retailer has taken a people-first approach to building its unique company culture, and how human connection serves as its north star helping to meaningfully shape and reshape the products, services and experiences offered, along with the many ways Ulta Beauty is leaning into its vision, mission and values to create a more inclusive industry for all.
10:00am10:30am
Networking Event

Snack attack

10:00am10:30am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
Partner Perspective

Composable commerce is unleashing the full potential of artificial intelligence

10:00am10:30am
River Pavilion, goTRG Stage
In 2023, generative AI has taken the world by storm overnight. It has transformed retail, helping brands boost sales and win the hearts of their customers like never before. Use cases vary from hyper-optimization (ex., automating segmentation and customizing products at scale) to hyper-influence when brands tailor virtual product try-on and demos to individual consumers. Unrestrained data circulation remains crucial for AI success: to thrive, retailers need to learn how to orchestrate insights from unstructured data sources and map them to key customer information. Retailers leveraging a composable tech stack will be able to deal with this unlimited data access and unleash the power of AI; those on old, inflexible tech stack will be left behind. What are the must-dos for 2024 to succeed in digital commerce? You'll know at this session.
Smita Katakwar

Smita Katakwar

Senior Vice President of Technology
Wegmans Food Markets Inc.
10:15am10:45am
Exhibitor Big Ideas

Empower the connected workforce to deliver superior customer experience

10:15am10:45am
Expo, Level 3, Expo Stage 5
Empower the connected workforce to deliver what customers crave: the products, knowledgeable, friendly service and a hassle-free shopping experience. Join executive team from Schnucks, Chief Data and Deputy Chief Information Officer, Tom Henry, and VP of Operations Support, Kim Anderson, for an insightful panel discussion about the strategic vision and essential tools Schnucks adopted to drive success, founded on intelligent operations, and data-driven forecasting and planning to make real-time decisions. You will learn how Schnucks, currently operating in 115 stores across four states, championed a deliberate retail execution strategy with innovative AI/ML technologies. Hear about the solutions they use for accurate forecasting, store-level inventory planning and optimization including fresh production, food safety, store planning, gig (flex) scheduling, and more.
Kim Anderson

Kim Anderson

Vice President of Operations Support
Schnuck Markets, Inc
Tom Henry

Tom Henry

Chief Data Officer & Deputy CIO
Schnuck Markets, Inc
Kevin Coupe

Kevin Coupe

Content Guy for MorningNewsBeat.com
Morning News Beat

Empowering frontline teams: How Mattress Firm's retail ops and IT partnered for success

10:15am10:45am
Expo, Level 3, Expo Stage 4
Join Mattress Firm as they map their journey to operational excellence. In this session Mattress Firm will explore the impact YOOBIC has made streamlining operations, enabling real-time visibility into field execution, and empowering frontline teams across its 2,300+ stores. Learn how effective collaboration between Retail Operations and IT can create a streamlined, integrated technology ecosystem that empowers frontline teams to succeed. The panel will share best practices for company-wide rollout of new solutions and tips for driving user adoption.

Getting beyond the buzz to the bottom line: Data-backed strategies driving predictable success

10:15am10:45am
Expo, Level 3, Expo Stage 3
Retailers and manufacturers know that incorporating data into their decision-making is no longer optional, but essential. With so many different data sources and technologies to consider, it can be overwhelming to identify the most practical, yet impactful ways, to lean on data insights to inform both strategic planning and day-to-day decisions. This session will inspire with real-world examples of using data – from macroeconomic insights to learnings from business experimentation – and technology, such as AI-powered shopping personalization and in-market testing at-scale, to improve both the bottom line and customer experience.

How to better “Love your customer” by Firework and Victoria’s Secret & Co.

10:15am10:45am
Expo, Level 1, Expo Stage 2
Join us as Chris Rupp, Chief Customer Officer of Victoria's Secret & Co., shares her unwavering commitment to customer-centricity through technological advancement. Hosted by Jason Holland, Chief Business Officer of Firework, this discussion will delve into the core principles of achieving omnichannel success, the profound impact of elevating customer experiences for fostering loyalty, and her steadfast dedication to infusing AI and personalization into the heart of Victoria's Secret & Co.'s customer-centric product roadmap. 
Chris Rupp

Chris Rupp

Chief Customer Officer
Victoria's Secret & Co.

Lessons learned from powering $50 billion for the world’s greatest retailers and brands

10:15am10:45am
Expo, Level 1, Expo Stage 1
In this session, we’ll share lessons learned from helping the world’s greatest retailers and brands win by building profitable e-commerce businesses. Hear how to grow your top line and bottom line, scale faster in a world of asset-light e-commerce models, and unlock new revenue streams.
10:15am12:15pm
Expo

Expo tours

10:15am12:15pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only. Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo. NEW in 2024! Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm. Expo Tours can be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed.5 tour options: Achieving Operational Excellence This tour focuses on using a combination of technology and best practices to achieve operational excellence. You will meet companies with the latest technology used to maximize operations from the front end to the back end. Connecting the customer journey This tour focuses on achieving operational excellence in key pillars of retail: hiring, employee training, optimizing store operations, seamless checkout, task management and customer loyalty.Future tech This tour showcases cutting-edge digital and in-store technology including advanced RFID, live-streaming, predictive commerce, smarter supply chains, sustainability, metaverse, holograms, conversational commerce, smart shopping mirrors and the latest in digital signage. Visit companies that focus on technologies adapted to consumers and review the importance of these applications for the future of retail. Intelligent retail: Innovation, ecommerce and best practices Enabling intelligent physical retail with sustainable, smart stores is the key to success with shoppers today. Connected Commerce integrates in-store and online to allow customers a seamless shopping experience. This tour focuses on technologies enabling intelligent physical retail with sustainable, smart stores; and how in-store advertising drives in-store customer loyalty programs. The AI retail playbook This tour focuses on market-leading technologies in customer management, including utilizing AI for personalization, operations, training and talent development, seamless integration of the physical and digital customer journey, and utilizing ChatGPT. All tours will depart from the Expo Tour room on Level 1 of the Javits.
10:30am11:00am
Networking Event

Special celebrity appearance in the Food Innovation Zone - Meet Jon Taffer of Taffer's Tavern

10:30am11:00am
Special Events Hall, Level 1
Come to the Food Innovation Zone to meet special celebrity guest Jon Taffer from Taffer's Tavern and Bar Rescue! Most people know Jon Taffer as a larger-than-life television personality who takes a no-holdsbarred approach to helping hotels, restaurants, bars and businesses reach their full potential. He is also an international celebrity, New York Times best-selling author, highly sought-after hospitality and general business consultant and creator, and is the creator, executive producer and star of Paramount Network’s number-one show, Bar Rescue.
Featured Session

Everything in retail has changed - have stores kept up?

Retail world tour: Get inspired by Nike and retail innovators around the globe

The Golden Age of retail media networks: How physical retail is unlocking RMNs' full potential

11:00am11:30am
Foodservice Tech Stage

Unveiling automation's wow factor with Invafresh

11:00am11:30am
Level 1, Special Events Hall, Amazon Pay Stage
Join Invafresh in an engaging discussion that explores how grocery retailers are leveraging automation to optimize their operations, resulting in increased revenue, reduced food waste, and a remarkable shopping experience that has customers exclaiming “WTF!” Wow, That’s Fresh!
Pat Iannotti

Pat Iannotti

Director of Retail Operations
Price Chopper/Market32
Exhibitor Big Ideas

Fostering retail growth and operational excellence: A collaborative journey with Pet Supplies Plus and Opterus

11:00am11:30am
Expo, Level 1, Expo Stage 2
Demonstrated operational excellence at Pet Supplies Plus working with their partner, Opterus. Aggressive yearly new store growth. Effective operational management of corporate and franchise stores. Successful acquisition of incremental retail brands driving the overall Pet Supplies Plus growth strategy.
default speaker image

Kelly Mason

Manager Store Communications
Pet Supplies Plus

Harnessing loyalty? It starts with your internal customers

11:00am11:30am
Expo, Level 1, Expo Stage 1
You can’t tap into customer loyalty without an equally loyal employee base - a mantra rue21 knows well. The customer-obsessed apparel retailer is equally obsessed with their associates (their “internal customer” as they call them), and is constantly looking for ways to foster an evangelistic workforce that creates a steady flow of fresh talent - and a next-level experience that brings customers back, again and again. Join rue21’s Ann-Marie Clendenin, SVP Stores, Operations & Visual, and Karlyn Mattson, EVP and Chief Merchandising Officer, for a tactical discussion of how retailers can harness all the loyalty opportunities that drive the business outcomes they’re looking for.

How Walmart Data Ventures and dunnhumby are accelerating the next evolution of customer centric decisions

11:00am11:30am
Expo, Level 3, Expo Stage 4
Join Linda Lomelino, Senior Director, Product Management at Walmart Data Ventures and dunnhumby as they discuss how these two retail and insights powerhouses are helping to accelerate the next evolution of commerce analytics. Attendees will receive a unique glimpse into how Walmart U.S. suppliers are tapping into Walmart’s proprietary first-party data to inform and improve every touchpoint across the customer journey: from manufacturing source to shelf and back. 
Erich Kahner

Erich Kahner

Director of Customer Strategy & Insights
dunnhumby
Linda Lomelino

Linda Lomelino

Senior Director, Product Management at Walmart Data Ventures
Walmart

Let’s get practical: Effective approaches to integrate AI/Machine Learning into existing retail systems without disruption

11:00am11:30am
Expo, Level 3, Expo Stage 3
AI is a crucial technology in retail today. Whether you are just getting started or looking to advance your AI/ ML capabilities, there are many obstacles and potential roadblocks to overcome. From data organization and resources, to proper planning and execution, having a reliable roadmap is the key to a successful implementation. Join retail current and former executives from Walmart, Bass Pro as they share their experiences integrating AI and Machine Learning into their existing retail planning and execution ecosystems. 

Reinvent yourself with unified commerce

11:00am11:30am
Expo, Level 3, Expo Stage 5
With a fast-transforming retail ecosystem, retailers need to stay ahead of trends to offer exceptional in-store and digital customer experiences to drive brand loyalty, increased profitability while also doing their bit towards sustainability. Walk away from this session with a vision of what it takes to deliver outstanding experience across the customer buying journey and the role that unified commerce can play in this.
11:20am11:50am
Featured Session

Advancing next-generation seamless commerce: A discussion with Lowe’s

Digital strategies to decode Gen Z

Pathways to long term economic growth

11:30am12:00pm
Partner Perspective

Luxury reimagined: Crafting community spaces for next-gen shoppers

11:30am12:00pm
River Pavilion, goTRG Stage
From an iconic past to an innovative present, discover how one luxury retailer’s “smaller format” concept is embracing a new generation of fashionistas with a curated, discovery-driven shopping experience. Consumer insights and trends are encouraging luxury brands to become more approachable and accessible to this new, younger demographic. Join our speakers for a conversation around how this heritage brand is leveraging smaller, localized stores to become part of the fabric of the community, offering a curated merchandise mix and convenience factor that connects with consumers where they live. 
11:30am1:30pm
Networking Event

Food & Drink

11:30am1:30pm
HUNGRY? Check out the food options in the Javits:Level 1 Nibble & Graze Food Court | Across from Special Events Hall Seating and concessions | Hall 1EExpo | Level 1 South of the Border | Back of 300 aisle Taste of New York (Kosher available) | Back of 900 aisle Sustainability Lounge - fresh, local, sustainably-sourced | Back of 1600 aisle | Sponsored by Brightdrop and HanshowLevel 2 Fresh & Fast touchless café | North Concourse Food Truck Alley | Inner roadway along 11th Ave. (outside) Seating in the Food Truck Alley Lounge | South Concourse | Sponsored by Legion Technologies Starbucks | Below Crystal Palace | Sponsored by WorkJamLevel 3 Concessions | Javits North, outside of Expo 3411 Garden Market | Crystal Palace Starbucks | Crystal PalaceExpo | Level 3 Centerfield/Baseball | Back of 3600 aisle | Sponsored by FedEx Go Greek | Back of 4200 aisle | Sponsored by Mongo DB Sandwiches & Salads | Back of 5800 aisle | Sponsored by Klaviyo River Pavilion Meet, Seat & Eat
11:45am12:15pm
Exhibitor Big Ideas

Bring joy to the shopping experience and unlock customer-centricity with AI

11:45am12:15pm
Expo, Level 3, Expo Stage 4
Retailers have seen tremendous change in what customers expect from their shopping experiences and what is required to build loyalty. To meet evolving customer demand, retailers are turning to generative and conversational AI to help them build more personalized marketing campaigns, deliver meaningful in-store and online experiences, and provide responsive customer care through their channel of choice. Join us to hear how Microsoft is helping organizations unlock customer-centric shopping experiences with safe and responsible generative AI technologies.
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Ilana Santone

SVP of Digital & Connected Retail
Canadian Tire Corporation

Innovative protection solutions for merchants amidst a changing delivery landscape

11:45am12:15pm
Expo, Level 1, Expo Stage 1
In this session, Cover Genius will speak with Shippo, the leading shipping platform for modern e-commerce, about the importance of enhanced protection for merchants. From the rising rates of porch piracy, fraud concerns and a busy returns season, retailers and brands are looking for a comprehensive suite of solutions that will keep their shipments protected for any event. As part of the conversation, Cover Genius and Shippo will share insights about the recent shift in consumer demand amidst a changing global delivery landscape and how bespoke, tech-forward protection solutions for global merchants can meet customers’ wants and needs.
Kyle Keogh

Kyle Keogh

Chief Business Officer - Americas
Cover Genius

Mastering the art of omnichannel transformation, and understanding its business impact

11:45am12:15pm
Expo, Level 1, Expo Stage 2
Omnichannel transformation is hard to pull off. Technology is an important tenet of change and is critical in helping brands transform their operations to create unified shopping experiences that create profitable stores, top performing store associates, and shopaholic, loyal super fans for your brand. Attendees will hear from a panel of NewStore customers leading omnichannel efforts at their organizations, and walk away with actionable tips and insights to bring to life at their organizations. 
Katia Berlin

Katia Berlin

VP Strategy & Business Transformation
APP Group (Mackage / Soia & Kyo)
Ron Ijack

Ron Ijack

SVP, Head of Information Technology
Roots

Putting generative AI to work today: A panel discussion with Carrefour, Lowe's and Victoria's Secret

11:45am12:15pm
Expo, Level 3, Expo Stage 5
Generative AI has the potential to transform businesses across industries. In this session, we will share Google Cloud's perspective on generative AI that can help drive value for retailers. The session will also feature senior leaders from Carrefour, Lowe's and Victoria Secret who are at the forefront of using generative AI in a pragmatic and achievable way. Generative AI is not an esoteric concept, but something Retailers are adopting today and improving their businesses with.
Chandhu Nair

Chandhu Nair

Senior Vice President - Data and AI, Customer and Marketing Technology
Lowe's Inc.
Amy Eschliman

Amy Eschliman

Managing Director, Strategic Consumer Industries, Retail
Google Cloud
Jessyn Katchera

Jessyn Katchera

Executive Director - Head of E-Commerce France & Group | Board Member
Carrefour

The generative AI commerce revolution: 3 ways to get ahead

11:45am12:15pm
Expo, Level 3, Expo Stage 3
Delivering the right products at the right time and place, is essential in a competitive market that is harder than ever to attract and convert shoppers. Join fabric and industry-leading retailers to discuss how to approach innovations like generative AI in your commerce experience to build customer loyalty and move fast on a modern platform. Moderated by Sandra Campos, this engaging panel for retailers will discuss how to get started, leading use cases emerging for merchandisers, and the ROI of testing new ground. Hear how to make an immediate impact on your business today and for the long term with the store of the future.
Jon Reily

Jon Reily

SVP, Commerce & Loyalty Centers of Excellence
Bounteous
12:00pm12:30pm
Foodservice Tech Stage

Food for thought: bartaco delights customers through checkout optimization with Amazon Pay

12:00pm12:30pm
Level 1, Special Events Hall, Amazon Pay Stage
This session includes a boxed lunch for attendees while supplies last, first-come, first served. bartaco is revolutionizing the dine-in restaurant experience and empowering guests to take control, making it more convenient than ever to order and pay in their restaurants. Deborah Matteliano, Global Head, Restaurant Technology, AWS will moderate a thought leadership discussion with Debbie Martindale, Sr. Enterprise Solutions Architect at Amazon Pay, Scott Lawton, CEO & Co-Founder at bartaco, and Rom Krupp, CEO & Founder at OneDine, to talk about bartaco’s success story. Discover bartaco’s journey, from identifying the need to create an easy checkout experience for guests that builds loyalty, to the seamless integration of Amazon Pay, and how enabling Payment Method on File has benefitted their customers’ experience, and the impact on the payment success rate.
12:00pm1:00pm
Special Program

Prospects and perspectives on the U.S. economy (registered press and analysts only)

12:00pm1:00pm
Press office, Level 1, 1C 03
Open to registered press and analysts only. Lunch provided first-come, first-served. There is considerable divergence over what might happen in 2024 in terms of economic growth, inflation and interest rates. NRF’s chief economist Jack Kleinhenz, Ph.D., CBE will lead a panel of professionals to discuss key economic indicators, recent trends and the 2024 outlook.
Brian Nagel

Brian Nagel

Senior Research Analyst and Managing Director
Oppenheimer & Company
12:10pm12:40pm
Featured Session

Harnessing data to stay connected to consumers

Modern retail is rocket science - how can we deal with the complexity?

Passing the baton: Traditional retail execs take the reins at digitally native brands

12:30pm1:00pm
Networking Event

Special celebrity appearance in the Food Innovation Zone - Meet Robert Irvine from Restaurant Impossible

12:30pm1:00pm
Special Events Hall, Level 1
Come to the Food Innovation Zone to meet special celebrity guest Robert Irvine from Restaurant Impossible! Robert Irvine is a world-class chef and entrepreneur, and a tireless philanthropic supporter of our nation’s military. The host of Food Network’s hit show Restaurant: Impossible, he has given struggling restaurateurs a second chance to turn their lives and businesses around in over 300 episodes and counting.
12:30pm1:15pm
Exhibitor Big Ideas

Bridging the gap between technology and community to elevate the customer experience

12:30pm1:15pm
Expo, Level 1, Expo Stage 1
Food is at the heart of every neighborhood, technology is at the center of every retailers’ customer experience, and giving back to our communities often requires a blend of strategic partnerships, next-generation technologies, and a vision for the future. Join us to learn how Comcast Business is thinking holistically about serving the community in every corner of the country. 
Emma Powers

Emma Powers

Executive Director - Enterprise Marketing
Comcast Business
Bob Perry

Bob Perry

Director, Retail Media Network
NBC Universal

How retail leaders define the store's role in unified commerce

12:30pm1:15pm
Expo, Level 3, Expo Stage 4
Stores are here to stay and remain a central part of retailers’ unified commerce strategies. But executing on technology that can truly maximize on the opportunity every time a consumer walks into a store is more difficult than ever. Hear from an Aptos customer about their plans for unified commerce, and how they are investing to enable stores as a key pillar in their unified commerce strategy.
Ray Etzo

Ray Etzo

Vice President, North America Retail
Cole Haan

Reshaping retail: C-level insights on transformative planning and supply chain management strategies

12:30pm1:15pm
Expo, Level 3, Expo Stage 3
In this high-powered session, join Mikko Kärkkäinen, CEO and Co-Founder of RELEX Solutions as he collaborates with a distinguished panel of retail executives and industry experts. The session will delve into the pivotal challenges dominating in retail, spotlighting revolutionizing retail planning and optimizing supply chain management. Together, these industry leaders will engage in open dialogue, dissecting the pressing issues and sharing cutting-edge strategies that are reshaping the retail landscape.

Retail forecasting: Unraveling consumer trends and unlocking growth opportunities

12:30pm1:15pm
Expo, Level 1, Expo Stage 2
To thrive in retail’s fast-paced and competitive landscape of rapidly shifting consumer preferences, economic fluctuations, and technological advancements, accurate forecasting is a must. This panel brings together experts from various domains to present an overview of the importance of retail forecasting, its methodologies and challenges, and how it can be harnessed to drive business growth. By exploring retail forecasting’s latest trends and innovations, and sharing real-world case studies and best practices, this panel discussion aims to equip attendees with practical insights into utilizing forecasting to optimize business strategies and meet customer demands effectively. 
Kyle Molloy

Kyle Molloy

Director of Analytics & Inventory Management
JoAnn

Strengthening the storefront: AEO Inc.'s blueprint for operational excellence

12:30pm1:15pm
Expo, Level 3, Expo Stage 5
Learn the secrets behind the American Eagle (AE) and Aerie brand's thriving store experience. Join Marc Lambo, VP of Store Operations at AEO Inc., as he sheds light on building a unified team vision, creating effective feedback loops, and adapting to an ever-changing retail landscape. Marc will share how he’s helped create a resilient culture in AE and Aerie stores, ensuring every team member is aligned with the company's core values. Don't miss the chance to learn how AE and Aerie has set the stage for lasting brand impact both in-store and online!
Marc Lambo

Marc Lambo

VP- Associate Experience & Customer Care at AEO
American Eagle Outfitters & Aerie
12:30pm2:30pm
Expo

Expo tours

12:30pm2:30pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only. Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo. NEW in 2024! Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm. Expo Tours can be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed.5 tour options: Achieving Operational Excellence This tour focuses on using a combination of technology and best practices to achieve operational excellence. You will meet companies with the latest technology used to maximize operations from the front end to the back end. Connecting the customer journey This tour focuses on achieving operational excellence in key pillars of retail: hiring, employee training, optimizing store operations, seamless checkout, task management and customer loyalty.Future tech This tour showcases cutting-edge digital and in-store technology including advanced RFID, live-streaming, predictive commerce, smarter supply chains, sustainability, metaverse, holograms, conversational commerce, smart shopping mirrors and the latest in digital signage. Visit companies that focus on technologies adapted to consumers and review the importance of these applications for the future of retail. Intelligent retail: Innovation, ecommerce and best practices Enabling intelligent physical retail with sustainable, smart stores is the key to success with shoppers today. Connected Commerce integrates in-store and online to allow customers a seamless shopping experience. This tour focuses on technologies enabling intelligent physical retail with sustainable, smart stores; and how in-store advertising drives in-store customer loyalty programs. The AI retail playbook This tour focuses on market-leading technologies in customer management, including utilizing AI for personalization, operations, training and talent development, seamless integration of the physical and digital customer journey, and utilizing ChatGPT. All tours will depart from the Expo Tour room on Level 1 of the Javits.
1:00pm1:30pm
Foodservice Tech Stage

Driving optimal decision-making in fresh grocery

1:00pm1:30pm
Level 1, Special Events Hall, Amazon Pay Stage
Fresh merchandising, operations, and supply chain are all interrelated and dependent on one another to effectively accomplish the job to be done – maximize profits by getting high-quality fresh food into customers' baskets as quickly as possible at the lowest cost to the business. Achieving excellence in fresh requires a purpose-built fresh solution that breaks down silos and drives optimal decision-making both within and across fresh business functions.
Featured Session

Transforming frontline operations: How AutoZone and PetSmart are redefining employee experience

Transforming retail: Harnessing AI and computer vision for innovation and shrink reduction

Partner Perspective

The future of last mile delivery: Leading the way with drone technology

1:00pm1:30pm
River Pavilion, goTRG Stage
We all know it: the last mile of retail delivery is the most complex. The costs are untenable, roads are increasingly congested, and inefficiencies plague both the customer experience and the retailer’s bottom line. At the same time, customers expect increasing immediacy and convenience in receiving their goods.  Drones present an opportunity for better delivery. Delivering customers the goods they want, exactly when they want it; drones create a direct link from your store to their door. Around the world, delivery drones have already changed the experience of last mile delivery for customers on three continents. During this conversation, you will see the future of where retail delivery demand meets small package transportation, with an inside look at drone tech in use for customers in the major US metropolitan area, Dallas-Fort Worth, Texas.
1:30pm2:00pm
Exhibitor Big Ideas

A lesson in successful (and sustainable) change management at scale

1:30pm2:00pm
Expo, Level 1, Expo Stage 1
To get locations doing the right thing quickly and consistently, retailers need to get really good at driving behavioral change at scale. Particularly with the rise of AI, sustainable change management is essential to adopting and capitalizing on these emerging technologies effectively. In this session, we’ll share a success story: grocery retailer Giant Eagle's digital adoption strategy that led to 30,000+ team members across multiple brands logging into a new platform several times a week. Join Janis Leigh, EVP and Chief People Officer, for the full story behind the champion network and influencer strategy that drove company-wide change. 

From vision to reality: Making customer data click in retail

1:30pm2:00pm
Expo, Level 3, Expo Stage 5
This session focuses on the practical reality of launching a successful customer data project. While the opportunity and vision of these initiatives are widely acknowledged, the real challenge lies in their execution. This discussion will explore key strategies, best practices, and potential pitfalls in the journey of bringing a customer data project to fruition and carrying it through to success. Attendees will gain insights into the crucial steps for successful implementation, from initial planning to long-term management, ensuring that their customer data projects deliver on their promised potential.
Zack Wenthe

Zack Wenthe

Director of Customer Marketing and Thought Leadership
Treasure Data

The future of loyalty – Leveraging digital innovation to help attract and retain customers

1:30pm2:00pm
Expo, Level 3, Expo Stage 3
Consumers are becoming increasingly digitally savvy and have come to expect an exceptional level of personalization in their retail experiences. How can companies keep up with the trend? Join American Express, Superlogic, and industry experts for a robust discussion on how companies can use innovative ways (think Digital Collectibles and AI) to help attract new shoppers while also helping to win back and retain loyal customers over the course of their lifetimes.
Erin Frankcombe

Erin Frankcombe

Vice President and General Manager of Amex Offers & Business Insights
American Express

The power of understanding customer & associate journeys in your store

1:30pm2:00pm
Expo, Level 1, Expo Stage 2
Understanding store customer journeys is more important that ever before and required to deliver true omnichannel experiences. Come hear innovative retailers talk about how understanding their customer and associate journeys - and the technology they use - helps them deliver on their brand promise, optimize store operations, and drive store results.

Titan conquers inventory and distribution pain points with agile OMS and process driven WMS

1:30pm2:00pm
Expo, Level 3, Expo Stage 4
Join Titan Brands, a global fitness online retailer, to understand how they took control of their supply chain and eCommerce to enhance the customer experience. An agile order management system, coupled with a state-of-the-art warehouse management system, enabled improved order visibility and omnichannel fulfillment and helped them deliver on their customer promise. Join Titan and Korber Supply Chain for a fireside chat to understand their business results and reflect on the learnings that both parties were able to gain through this partnership. 
Jeff Hill

Jeff Hill

Sr. Director, Supply Chain
Titan Brands
Craig Moore

Craig Moore

Vice President, Sales
Koerber Supply Chain Software
2:00pm2:30pm
Keynote Session

Retail disruptors: A conversation with Shopify President Harley Finkelstein, BÉIS Travel Founder and Chief Brand Officer Shay Mitchell, and Glossier CEO Kyle Leahy

2:00pm2:30pm
Javits North, Level 5, SAP Theatre
BÉIS was founded on Shopify five years ago and has quickly become the go-to DTC brand for luggage and travel accessories through their innovative digital marketing and product that prioritizes form and function at a competitive, yet accessible price. Glossier has transformed the beauty industry as a pioneer of direct-to-consumer. On the heels of a blockbuster hit partnership with Sephora, they are entering their next phase of growth and ten years after founding, they still have down-the-block lines at their retail locations every weekend. Both brands are powered by Shopify. Join Shopify President Harley Finkelstein, BÉIS Founder and Chief Brand Officer Shay Mitchell, and Glossier CEO Kyle Leahy for an engaging conversation about disrupting retail, creating an iconic brand, and where these retailers will go next.
Partner Perspective

The journey ahead – Generative AI in retail: Empowering team members and supporting customers like never before

2:00pm2:30pm
River Pavilion, goTRG Stage
Tractor Supply Company is embracing real-time Generative AI to transform the customer experience by investing time, research and resources to enable voice and text natural language capabilities. It’s easier – and faster – to talk rather than type; and when team members need product knowledge and expertise to better serve customers, they need it now. Tractor Supply Company also plans to use Generative AI to support other initiatives such as online orders, curbside pickup, inventory management, task automation and more. In this session, Tractor Supply Company will discuss why Generative AI is the future and the path they are taking to get there. The company will also look at SOTI’s role in supporting these enhancements, ranging from deploying this game-changing technology to providing detailed intelligence on how it’s being used. This powerful partnership allows Tractor Supply Company to accelerate its Life Out Here strategy and move it towards the future of mobility in retail.
Glenn Allison

Glenn Allison

Vice President, Customer Facing Applications Development
Tractor Supply Company
Shash Anand

Shash Anand

Senior Vice President, Product Strategy
SOTI Inc.
2:15pm3:00pm
Exhibitor Big Ideas

How LIDS solved their workforce puzzle: 5 tactics to maximize your labor for global expansion

2:15pm3:00pm
Expo, Level 1, Expo Stage 1
Join the LIDS and StoreForce team as we discuss the five key tactics contributing to LIDS’ global expansion of over 1300 stores. Together, each tactic plays a significant role in solving their workforce puzzle. LIDS has mastered its operational approach. In this session, you will gain insights into strategically managing lean labor, fostering employee engagement, developing internal programs, navigating global growth, and maximizing sales potential. Gain valuable insights and walk away feeling empowered and ready to take your organization to the next level!

How luxury retailers use marketplace to advance their ecommerce strategy while maintaining their DNA

2:15pm3:00pm
Expo, Level 3, Expo Stage 5
What’s the difference between a successful online marketplace and one that fails? When done right, marketplaces protect retailers from inventory imbalances, profitably unlock new categories, and grow the share of wallet. But achieving the scale needed to make real business impact can be a complex challenge. Discover Mirakl’s CEO, Adrien Nussenbaum's views on the business and technical aspects that founded the project of a leading luxury retailer to reinforce the marketplace position within their eCommerce strategies.

Rite Aid, ALDO Group, and Cinemark are unlocking employee engagement and labor efficiency with Legion WFM

2:15pm3:00pm
Expo, Level 3, Expo Stage 4
In today's fast-paced retail environment, maximizing employee engagement and labor efficiency simultaneously is essential. Dive into the future of workforce management with us, where the key to thriving lies in intelligent, automated, and employee-centric strategies. This session illuminates how top-tier retailers like Rite Aid, Aldo Group, and Cinemark are revolutionizing their operations. Discover how offering schedule flexibility, immediate access to earnings, and cutting-edge tools not only elevates employee communication and morale but also drastically reduces turnover. More importantly, learn how these strategies can seamlessly transform your labor efficiency. Take advantage of this opportunity to reshape your approach to workforce management and set a new standard in retail excellence.
Jim Malafronte

Jim Malafronte

Director Workforce Management and Labor Optimization
Rite Aid

Supercharging your retail strategies with data and AI: Learnings from GoPro and the Omnichannel Retail Index

2:15pm3:00pm
Expo, Level 1, Expo Stage 2
Industry leaders from GoPro, Salesforce, and OSF Digital will uncover key retail trends and discuss how AI is already taking them to the next level. You'll also find out why you need a data strategy as the foundation for predictive and generative AI. Providing actionable insights, we will outline what will propel retailers toward growth and success in 2024, offering a strategic roadmap to help you embrace new data and AI capabilities.  

Unlocking intra-day pricing for real-time profits and price perception improvements

2:15pm3:00pm
Expo, Level 3, Expo Stage 3
Hear the story of a top Norwegian grocery retailer unlocking dynamic pricing to become the price image leader in a hypercompetitive market. Leveraging Revionics’ leading AI data platform and electronic shelf labels, REMA delivers optimized prices to their stores throughout the day to maintain their price leadership. Don’t be undercut by competitors. Join Revionics and the Head of Pricing at REMA 1000, a Reitan Retail brand, to discover how a cutting-edge data platform combined with electronic shelf labels, spurs innovation and empowers pricing at the speed of retail. 
2:30pm3:00pm
Keynote Session

Economic Outlook 2024 and beyond with CNBC senior economics reporter Steve Liesman

2:30pm3:00pm
Javits North, Level 5, SAP Theatre
If the past three years taught the world one thing it is that disruption is the new normal. In 2024, the economy promises to deliver new and interesting challenges for retailers and consumers alike, with few comparisons to recent years outside of the COVID19 lockdown and the Great Recession. Join CNBC’s senior economics reporter, Steve Liesman, as he unpacks the economic impacts of continued healthy consumer spending amid two ongoing and potentially protracted wars; rolling inflation and combating interest rate hikes; China’s economic slowdown and heightened concerns over its threat posed to Taiwan’s independence; and all this on top of an election year like no other. These and other consequential macro factors point to interesting times ahead, and Steve will share his wisdom to help make sense of it all as it relates to the health of the consumer and the retail industry overall.
2:45pm3:15pm
Partner Perspective

Rethinking returns: Strategies that keep customers and shape retail’s future

2:45pm3:15pm
River Pavilion, goTRG Stage
In today's dynamic retail landscape, the return process is in a pivotal moment in the customer journey, a make-or-break experience that can either fortify loyalty or fracture trust. Moderated by goTRG, a leading returns management company, this panel discussion will feature a diverse trio of powerhouses from retail enterprises and manufacturers to Shopify brands that represent the full spectrum of modern retail. Panelists will share their insights, strategies, and secrets and help others discover how to deliver an unparalleled returns experience that delights customers every step of the way; harness cutting-edge software to craft dynamic, flexible return policies that cater to evolving consumer needs, from "keep it" options to seamless exchanges; identify and reward trusted customers, turning them into brand ambassadors; and navigate the intricate backend of the returns process, ensuring your supply chain is primed for success and profitability. Don't let your brand be left behind. Join us to rethink, reimagine, and revolutionize your returns strategy.
Tony Sciarrotta

Tony Sciarrotta

Executive Director and Publisher
Reverse Logistics Association
3:00pm3:30pm
Foodservice Tech Stage

Drive enhanced customer experiences with the power of data

3:00pm3:30pm
Level 1, Special Events Hall, Amazon Pay Stage
Labor shortages, flattened budgets, and ongoing economic uncertainty eat away at profitability, while an increasingly diverse audience requires retailers to deliver differentiated, hyper-personalized experiences. Addressing and overcoming both dynamics proves challenging, yet the solution often lies in an underutilized resource that retailers have in abundance – data. Join Kyndryl CTO, US Retail & Travel, Kayla Broussard and Ana Carolina Rosa, Director of Strategy & CX at GPA to learn why it is so important for organizations to fully utilize existing IT data sources, as well as explore innovative new digital solutions that improve customer interactions and create new value.
Keynote Session

​Elevating athletic excellence: A conversation with Under Armour CEO Stephanie Linnartz and Minnesota Lynx Forward Diamond Miller

3:00pm3:30pm
Javits North, Level 5, SAP Theatre
Join us for a captivating conversation with Stephanie Linnartz, CEO of Under Armour, a brand synonymous with athletic excellence. Stephanie will share Under Armour's strategies for enhancing the athletic experience, from high-performance sportswear and elevated sportstyle to cutting-edge technology, and how they cater to the diverse world of athletes by being “athlete first.” Joining Stephanie on stage for the discussion is Forward for the Minnesota Lynx, Diamond Miller. Learn about the company's commitment to building long-lasting customer relationships, fostering high lifetime value (LTV) customers, and harnessing innovation to push the boundaries of performance.
3:15pm3:45pm
Exhibitor Big Ideas

AI-powered retail: Strategies for monetizing predictive technologies

3:15pm3:45pm
Expo, Level 1, Expo Stage 2
AI unlocks possibilities across all aspects of the retail business. Learn how retail leaders are using predictive technologies such as AI, ML, Big Data, and analytics to grow intelligently and make faster, better-informed decisions across various business operations. Discover how technology solutions infused with business AI are opening a realm of smart possibilities for countless business needs. Get real customer perspectives on unlocking the power of AI to lead the way into the future of retail.
Kristin Howell

Kristin Howell

Global Vice President, Retail Marketing & Merchandising
SAP

Attract Prime members and grow your ecommerce business on more channels

3:15pm3:45pm
Expo, Level 3, Expo Stage 3
Discover how Solo Brands’ digital and ecommerce strategy evolves across their rapidly expanding omnichannel businesses, as CDO Jenna Flateman Posner discusses building an integrated channel strategy. Don't miss the chance to gain insights into the approach that allows their portfolio of brands to build deeper connections with new customers by leveraging the latest retail tech tools, including Buy with Prime and Salesforce Commerce Cloud. Discover the ways you can expand your reach to millions of Prime members and offer your shoppers fast, free delivery. In this expert-led session, you’ll learn how to boost shopper conversions on your brand’s website with the trust of Prime and explore the ways to provide fast, reliable fulfillment for all your sales channels. 
Peter Larsen

Peter Larsen

VP of Buy with Prime & Multi-Channel Fulfillment
Amazon Buy with Prime

Powering the future of customer and employee experiences

3:15pm3:45pm
Expo, Level 3, Expo Stage 4
ChromeOS is transforming retail spaces into modern, efficient, and engaging experiences for customers and employees alike. In this session, hear from a panel of retailers who are modernizing their retail space with the latest solutions, paving the way for delightful customer and employee experiences.

Retail marketplace monetization: How marketplace 2.0 maximizes profits

3:15pm3:45pm
Expo, Level 1, Expo Stage 1
Many of the most profitable, fastest growing, and valuable retailers operate a marketplace. But how does this business model generate top-line sales and bottom-line profit? This session will describe popular marketplace monetization techniques like commissions, subscriptions, embedded finance, retail media, cross-border, fulfillment services, data, and more. We’ll also discuss how the marketplace business model reduces CapEx and OpEx costs like inventory costs, fulfillment, merchandising, markdowns, SEM, warehouse construction, returns processing, and more. You’ll leave with an understanding of the business and financial implications of operating marketplaces. Talk to us about a free copy of our best-selling “Marketplace Best Practices” book. 

RFID: The key to digitizing loss prevention

3:15pm3:45pm
Expo, Level 3, Expo Stage 5
There’s a lot more to RFID sensors than just inventory management. RFID tags and labels can be found on a wide range of consumer products due to proven success across enterprise use cases like loss prevention. Digitizing loss prevention gives retailers more insights & data to deter theft and take a proactive approach to combating the growing challenge of retail crime. In this engaging session we’ll take a deep dive into Macy’s journey, exploring how RFID sensor technology is being used to unlock the challenge of loss prevention and detection.
Marshall Kay

Marshall Kay

Global Director, Retail Transformation Services
Avery Dennison
Joe Coll

Joe Coll

VP of Asset Protection Operations & Strategy
Macy's Inc.
4:00pm4:30pm
Exhibitor Big Ideas

Checkout-free apparel shopping: New applications of Just Walk Out technology

4:00pm4:30pm
Expo, Level 3, Expo Stage 3
No one likes waiting in lines. Shoppers want the flexibility to quickly enter a store, pick up what they want, and go on their way. Just Walk Out technology by Amazon continues to innovate shopping by delivering frictionless experiences with RFID technology, supported by Avery Dennison. Join Jon Jenkins, Vice President of Just Walk Out technology by Amazon, and Bill Toney, Vice President, Global RFID Market Development, Retail, at Avery Dennison for a lively and engaging discussion about how Just Walk Out technology for apparel delivers shopper convenience and operational efficiencies.
Bill Toney

Bill Toney

VP, Global RFID Market Development
Avery Dennison
Jon Jenkins

Jon Jenkins

VP, Just Walk Out technology
Amazon Web Services

Geospatial analytics and mapping-Critical tools to fight retail crime with ArcGIS from Esri

4:00pm4:30pm
Expo, Level 3, Expo Stage 4
Retailers are experiencing significant criminal activity in and around their stores. From shoplifting to organized retail crime, retailers are turning to geospatial technology and mapping as critical tools for documenting criminal activity in the context of time and location. This data enables retailers to find patterns in criminal activity that inform their prevention and recovery efforts and help them to make their stores safer for their teams and customers. Join industry experts from academia, industry, and NRF as they discuss how retailers use geospatial technology to build more resilient teams and improve store safety and security.
David Johnston

David Johnston

VP, Asset Protection and Retail Operations
National Retail Federation

Navigating retail’s new horizons and revolutionizing success

4:00pm4:30pm
Expo, Level 3, Expo Stage 5
Join us as we explore our customers transformative journeys with Anaplan and their innovative approach to retail planning. We’ll discuss the intricacies of the retail landscape, shedding light on the external influences and internal challenges shaping their organizations in the current macro climate. Hear how our customers are reshaping the future of retail planning and learn more about the transformative power of Anaplan. Don’t miss this opportunity to gain actionable insights and inspiration while at NRF!
Bob Debicki

Bob Debicki

Sr. Director, Global CPG & Retail Industries
Anaplan

The 5G era of retail: Improved shopping experiences fueled by smart store capabilities

4:00pm4:30pm
Expo, Level 1, Expo Stage 1
Despite steady increases in mobile and online shopping, many customers still prefer to complete purchases in physical stores. To effectively meet demand, retailers must learn and align to what customers want. With the right solutions on the right network, Smart Stores can capture and activate data to optimize operations, manage inventory, predict trends, and much more. Discover how T-Mobile for Business, Tractor Supply Company, and 345Global are teaming up and using digital connectivity to fuel retail growth.
Roopi Crowley

Roopi Crowley

Managing Director of Retail Strategic Accounts
T-Mobile for Business

Top 5 ways to build lifelong customer loyalty with data and AI

4:00pm4:30pm
Expo, Level 1, Expo Stage 2
Join us to explore the top five strategies that harness the power of data, AI, and CRM to turn shoppers into customers for life. With Salesforce Marketing Cloud & Loyalty Management, you’re one click away from tailored experiences, customized offers, and exceeding customer expectations.
4:00pm5:00pm
Networking Event

Exclusive meet-up for Expo Tour and Retail Store Tour participants

4:00pm5:00pm
Level 2, South Concourse
Available to retailers who purchase an Expo Tour or Retail Store Tour ticket. New in 2024, NRF is bringing Expo Tour and Retail Store Tour participants together to network and chat about their tour experience! Share best practices, get unique marketplace insights, talk about innovations seen on a tour, and discuss new business models. And, make new connections that will lead to new friendships.Tours may be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed.

Expo happy hour

4:00pm5:00pm
Expo, Levels 1 and 3
6:00pm8:00pm
Special Program

Retail store tours

6:00pm8:00pm
Meet at designated location
Separate registration and additional fee required. For retailers only. Retail Store Tours provide expert-led curated, guided walking tours of cutting-edge retail store experiences. See firsthand how retailers are using their understanding of changing behaviors and technology to enhance the customer experience. New in 2024: Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm! Retail Store Tours may be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed. Who should tour? Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, and retailers who want to stay on the cutting edge.What will I learn? Learn the eight habits of successful retail: human touch | use of technology | store design | brand story | employee training | safety, adaptation to change | a unique value proposition. What will the tour look like? Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, an administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location. What are the benefits? Gain insider insights | Hear from industry subject matter experts | Stay in touch with industry trends and technology | Network with your peersFifth Avenue: Iconic Retailers Sponsored by: Bringg This tour of New York’s iconic retailers on the famous Fifth Avenue offers insight into the latest innovations in store design with the ideas, influencers and thought process behind their conception. The tour will visit iconic stores in the heart of the Midtown shopping district. Experience store innovation, tech, store concepts, merchandising, and how brands are seeing sustainability.Tour duration: 2 hours Participants meet at: Apple Store, 767 5th Avenue (5th Ave between 58th & 59th St. in the GM Plaza)Hudson Yards + Grocery Sponsored by: Sony Electronics One of the newest shopping facilities in New York City, Hudson Yards represents the best of what leading-edge retail has to offer. A vertical mall that is easy to navigate, it features everything from out-of-the-box mindfulness to participatory experiences to luxury brands reinventing themselves. Hudson Yards is on Manhattan's West Side and a five-minute walk from the Javits Center.Tour duration: 2 hours Participants meet at: 33rd Street & 10th Ave. Entrance (top of escalator)SoHo: Innovation in Action Nowhere is the scale and diversity of retail more pronounced than in SoHo & NoHo. A short distance from the Javits Center, SoHo and NoHo are known worldwide for innovative artistry and artfulness. It is here that retail is unbound, spilling all over the streets in a kaleidoscope of forms. Side by side with iconic stores are avant-garde pop-ups that will not be around tomorrow. The randomness is inspirational, and it adds to the neighborhood’s excitement. See why SoHo & NoHo is the place that old stores come to reinvent themselves.Tour duration: 2 hours Participants meet at: Apple Store, 103 Prince St.

Tuesday, January 16

7:45am8:15am
Networking Event

Donut dunk

7:45am8:15am
Javits North, Level 5
Start the day off with donuts and coffee before grabbing a seat at the opening Keynote session.
8:00am10:00pm
Networking Event

NRF Retail Week | Tuesday, January 16

8:00am10:00pm
Surrounding NRF: Retail’s Big Show each year, NRF Retail Week is a celebration of parties, high-profile partner events, innovative store tours, experiential tech, workshops, educational sessions and more. Preview it all with NRF Retail Week, where NRF curates and promotes New York City's must-attend events for retailers.
8:30am9:00am
Keynote Session

Valuing the intangible: A conversation on trust, purpose and culture with Tractor Supply Company President and CEO Hal Lawton

8:30am9:00am
Javits North, Level 5, SAP Theatre
Dig into the art of maintaining corporate values in a high-growth environment in this dynamic fireside chat with Tractor Supply Company CEO Hal Lawton and PwC partner Kelly Pedersen. This insightful discussion will examine the opportunities and challenges Tractor Supply has faced in preserving its unique company culture amid unprecedented growth, while exploring the concept of trust as a corporate asset, the real meaning of purpose and how culture can impact a company’s success and growth prospects. Hear how this 85-year-old retailer, revered by its devoted customers, Team Members and shareholders, prioritizes growth investments while addressing associated risks, avoids outgrowing its culture, and stays true to its purpose, mission and values.
9:00am9:30am
Keynote Session

The evolution of the luxury experience: A Conversation with Saks CEO Marc Metrick

9:00am9:30am
Javits North, Level 5, SAP Theatre
Marc Metrick, CEO of Saks, the premier digital platform for luxury fashion, joins CNBC Senior Retail Reporter Courtney Reagan for a conversation about the company’s strategy to evolve the luxury experience for today’s online luxury shopper. Marc will share key insights into serving the full continuum of luxury consumers and Saks’ efforts to build lasting and meaningful customer relationships, prioritizing high lifetime value (LTV) customers. Marc and Courtney will also discuss embracing innovation and harnessing the power of data-driven personalization and AI to enhance the customer experience.
9:00am4:00pm
Expo

Expo open

9:00am4:00pm
Expo, Level 1 and 3
With 1,000+ exhibitors and 100+ sessions including special pavilions and hands-on activations, retailers who want to make it matter always make it to the Expo. Explore the latest in technology, learn about innovative new solutions and connect with the biggest movers and shakers in retail today. Check out the current list of exhibitors and floorplan.

Foodservice Innovation Zone

9:00am4:00pm
Level 1, Special Events Hall
Step into the future at the Foodservice Innovation Zone, an interactive exploration of the technologies and innovations transforming the customer foodservice experience. Featuring: 50+ food tech-focused booths A stage with sessions led by industry leaders and innovators Hands-on future-forward and customer-centric immersive activations Activations: The center of the plate The "more convenient" convenience store Game-changing grab-and-go Drive-thru solutions that drive innovation Transformative vending and autonomous retail

NRF Innovation Lab

9:00am4:00pm
River Pavilion
The NRF Innovation Lab showcases new-to-market technology including the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s transformation and shows you what retail can be now and in the future.

Startup Hub

9:00am4:00pm
Expo, Level 1
From AI and AR to machine learning, robotics and more, the Startup Zone lets you get hands-on with new and emerging tech from the industry's best startups.
9:15am9:45am
Exhibitor Big Ideas

Give each customer the experience they deserve! Using AI to address claim/return fraud & abuse

9:15am9:45am
Expo, Level 3, Expo Stage 3
Return fraud and abuse has been growing for years and now retailers are dealing with “friendly fraud” and outright fraud and abuse in their claims and appeasement areas. Simple rule-based controls don’t take into account total customer value and often punish the best customers - and fraudsters are experts in getting around rules! Learn how major retailers are now using AI to customize the decisioning for every customer, every channel and every transaction. 

Lower prices, higher quality: Discovering the hidden potential in store execution

9:15am9:45am
Expo, Level 1, Expo Stage 1
Today's consumers want low prices, but they don't want to sacrifice quality in-stores. In order for retail teams to meet both of these consumer preferences simultaneously, they must find ways to improve efficiencies at the store-floor level. By optimizing unglamorous routine processes such as shelf replenishment, item management/ordering, and store tasking, across multiple locations, retail leaders can capture incremental sales and uncover significant cost savings that enable more competitive pricing - without compromising on quality. Join Save a Lot and Movista for this eye-opening discussion around in-store execution and its emerging technological breakthroughs. 
Mark Kotcher

Mark Kotcher

Senior Vice President, Field Sales & Marketing
Save A Lot

Outside influence: Dick’s Sporting Goods & FreshDirect boost performance with predictive weather-driven demand analytics

9:15am9:45am
Expo, Level 3, Expo Stage 5
Hear how FreshDirect and Dick’s Sporting Goods leverage weather-driven demand (WDD) analytics to "deliver" better customer experiences, and "score” more sales. The weather is always a big motivating force behind consumer buying decisions – directly, frequently, and meaningfully elevating or deflating demand for a product. WDD analytics enable retailers to optimize planning, inventories, operations, and digital marketing by proactively addressing a critical external influence on daily purchasing decisions. Learn how businesses increase sales and margins by operationalizing weather impact analytics in ML forecasts, installed solutions, and existing processes.
Aaron Cano

Aaron Cano

SVP Analytics and Marketing Operations
FreshDirect
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Josh Niebler

Sr. Director, eComm Experience
Dick's Sporting Goods

The six challenges retailers need to master for success in 2024

9:15am9:45am
Expo, Level 1, Expo Stage 2
Join NIQ's Jamie Clarke, Head of North America Retail, for an exclusive NRF session that takes a deep dive into the six retail imperatives that will help retailers be successful in 2024, including:  • Embracing AI + Democratization of Data  • Balancing Value & Volume  • Understanding + Winning Constrained Consumers  • Meeting consumers where they are  • Mastering the Omni Experience  • Increasing Retailer/Supplier Collaboration We will share adaptive recommendations to navigate these complex challenges and tips for how to compete and win in the 2024 retail landscape.

Why payment orchestration is key to merchant success

9:15am9:45am
Expo, Level 3, Expo Stage 4
Join Dan Coates, Senior Evangelist at ACI and a special guest to gain new insights on how robust payment orchestration is the key to great customer experiences. With rapid proliferation of payment methods, channels and devices, payment orchestration needs to be agnostic and best-in-class, supporting customer journeys in the ecosystem and payment adjacent spaces - merchant executives and vendors alike have taken notice. We will look at everything from the minimum capabilities required, to the expansion of functions and functional areas covered by Payments Orchestration with the special emphasis on various use cases.
9:30am10:00am
Keynote Session

Cultivating a thriving workplace and purpose-led company culture with Thrive Global, Signet Jewelers and The Honest Company

9:30am10:00am
Javits North, Level 5, SAP Theatre
Please note: Members of the media may take notes but may not record audio or video, or take photographs in this session. In the fast-paced world of business, it is valuable to learn from those who have achieved great success. Arianna Huffington, Founder and CEO of Thrive Global and founder of The Huffington Post will be joined on stage by Signet Jewelers CEO Gina Drosos and The Honest Company CEO Carla Vernón to discuss building a foundation of well-being as a leader of an organization and creating a culture for anyone to thrive in the workplace.
10:00am10:30am
Networking Event

Snack attack

10:00am10:30am
Javits North, Level 4
Stay energized for the day and connect with colleagues while enjoying a snack and drink between sessions.
10:15am11:00am
Exhibitor Big Ideas

How a national retail chain built a technology foundation to drive insights & power next-gen experiences

10:15am11:00am
Expo, Level 1, Expo Stage 1
In today’s world, customers expect to interact with brands when, where, and however they want. And, as new digital touchpoints emerge – cashier-less checkouts, wi-fi analytics, mobile ordering, contactless payment – brands must look for technologies that drive best-in-class experiences and efficiencies for both customers and employees. Hear directly from a national retail brand that re-built their network and leveraged the full Comcast NBCUniversal ecosystem across thousands of stores to meet the customer where they are, deliver insights through analytics, and drive new revenue streams for the business. 
Emma Powers

Emma Powers

Executive Director - Enterprise Marketing
Comcast Business

Maximizing store potential: How PacSun, TravisMathew, & Visionworks build a thriving retail culture

10:15am11:00am
Expo, Level 3, Expo Stage 4
Looking to refine your retail strategy? In this session, leaders at PacSun, TravisMathew, and VisionWorks reveal the practical steps they’ve taken to optimize their retail operations and achieve consistent success in a competitive market. They'll share simple ways they foster open two-way communication, promote healthy competition, and maintain brand consistency across various store locations. You’ll come away with clear steps to boost your own stores’ success.
Eric Buff

Eric Buff

Retail Operations and Innovation Manager
Visionworks
Abbey White

Abbey White

Senior Manager, Retail Operations & Training
TravisMathew

Revolution or evolution: Generative AI’s role in transforming online retail

10:15am11:00am
Expo, Level 3, Expo Stage 3
Join us to explore the exciting intersection of AI and online retail. By looking into Mercado Libre’s innovative use of AI to reshape online retail dynamics over the last decade, this talk aims to mark the difference between previous uses of AI and what new opportunities are presented by generative AI. Is generative AI a revolutionary force set to redefine ecommerce, or is it an evolutionary development augmenting existing structures? In this session, learn about the real-world applications, opportunities, and challenges of AI based on Mercado Libre’s practical experiences and experimentation.
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Justin Honaman

Head, Worldwide Retail & Consumer Packaged Goods GTM
Amazon Web Services

Technology innovations transforming the customer experience: What to know & how to get there

10:15am11:00am
Expo, Level 3, Expo Stage 5
The potential of innovative technologies such as AI and IoT offer retailers the promise of transforming the customer experience, so how do you build a plan that will make an immediate impact that aligns with your long-term strategy? We'll dig into the trends, share some of the most exciting use cases in retail today, and talk about what to do next regardless of where you are in your journey. Join industry experts from Intel and CDW as they discuss how advancements in AI, AR/VR, and IoT are powering new possibilities for the retail industry.
David Dobson

David Dobson

Global Industry Director and Retail COE Lead
Intel Corporation

What retailers can learn from Domino’s digital experience

10:15am11:00am
Expo, Level 1, Expo Stage 2
Domino’s Pizza has consistently set the precedent for providing an engaging and efficient digital customer experience, raising consumer expectations across the board for retailers. In this session, retail expert Melissa Minkow will be joined by Domino’s VP of Digital Experience and Loyalty, Mark Messing, to discuss their game-changing innovations and the decisions behind them. Takeaways will include how Domino’s optimized their digital strategy, key learnings from their successes and challenges, and consumer insights from CI&T’s annual Connected Retail Report.
Mark Messing

Mark Messing

Vice President of Digital Experience and Loyalty
Domino's Pizza
10:15am12:15pm
Expo

Expo tours

10:15am12:15pm
Level 1, Room 1A 03
Separate registration and additional fee required. For retailers only. Looking for specific products to enhance your business? Take advantage of curated, expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the cutting edge of technology and maximize networking with fellow retailers. Each curated, two-hour tour is a guided walking journey that visits up to eight companies in the Expo. NEW in 2024! Includes access to the Exclusive Meet-up for tour participants on Monday, January 15 from 4:00-5:00 pm. Expo Tours can be purchased when you register for NRF 2024 or through the dashboard (see Add-on Experiences) after registration has been completed.5 tour options: Achieving Operational Excellence This tour focuses on using a combination of technology and best practices to achieve operational excellence. You will meet companies with the latest technology used to maximize operations from the front end to the back end. Connecting the customer journey This tour focuses on achieving operational excellence in key pillars of retail: hiring, employee training, optimizing store operations, seamless checkout, task management and customer loyalty.Future tech This tour showcases cutting-edge digital and in-store technology including advanced RFID, live-streaming, predictive commerce, smarter supply chains, sustainability, metaverse, holograms, conversational commerce, smart shopping mirrors and the latest in digital signage. Visit companies that focus on technologies adapted to consumers and review the importance of these applications for the future of retail. Intelligent retail: Innovation, ecommerce and best practices Enabling intelligent physical retail with sustainable, smart stores is the key to success with shoppers today. Connected Commerce integrates in-store and online to allow customers a seamless shopping experience. This tour focuses on technologies enabling intelligent physical retail with sustainable, smart stores; and how in-store advertising drives in-store customer loyalty programs. The AI retail playbook This tour focuses on market-leading technologies in customer management, including utilizing AI for personalization, operations, training and talent development, seamless integration of the physical and digital customer journey, and utilizing ChatGPT. All tours will depart from the Expo Tour room on Level 1 of the Javits.
10:30am11:00am
Featured Session

Brand reboot: How Crocs and Claire’s became cool again

DTC leaders on 2024 priorities and navigating a saturated market

Reimagining purpose to fuel growth: What shoppers are expecting from us and how to deliver

10:30am1:30pm
Special Program

VC startup meetups

10:30am1:30pm
River Pavilion, Meet, Eat & Seat area
Pre-registration required.VC and Startup collaborations begin here. NRF will match innovative startups and investors for one-on-one meetings. Participating startups will be sourced from the NRF Innovation Lab and Startup Zone at NRF 2024.
11:00am11:30am
Partner Perspective

Online retail for a new generation of shoppers - How artificial intelligence will humanize the digital experience

11:00am11:30am
River Pavilion, goTRG Stage
Introducing the profitable AI-powered omnichannel shopping experience of 2025, which is going to be even more humanized and immersive than ever. 3 Key Takeaways: White Glove Service: How conversational AI can be used to deliver a new shopper experience Profitable Personalization: How generative AI can be used to drive new levels of revenue Seeing is Achieving: A practical walk-through of the future digital store
Josh Platt

Josh Platt

SVP, Product & User Experience
Rue Gilt Groupe
11:00am3:00pm
Special Program

Sustainable Retail Workshop: Creating a profitable and circular retail industry

11:00am3:00pm
Javits North, Level 4, Room 411
For Retailers only; by invitation. Separate registration and fee required. This invitation-only, facilitated workshop explores ways to make circular retail sustainable and profitable by defining key circularity concepts that participants will use to co-create an industry-wide roadmap for building and improving this new business model. The event is designed for all levels of retail professionals with job responsibilities related to sustainability. You can request to attend this event during the registration process, and someone will contact you to confirm availability.This event is closed to Press.
Scot Case

Scot Case

VP, CSR and Sustainability
National Retail Federation
Kenny Arnold

Kenny Arnold

Senior Manager of Service Design
Ellen MacArthur Foundation
11:20am11:50am
Featured Session

CEO Fireside with Fortune and Reformation: How the $350M cult favorite brand is staying ahead 15 years in

Global forces shaping the retail business landscape

Unifying the retail experience: Lessons from customer experience leaders

11:30am12:30pm
Exhibitor Big Ideas

AI at the edge in retail: How to harness data for a seamless customer experience

11:30am12:30pm
Expo, Level 3, Expo Stage 3
The impact AI is having on the retail industry is undeniable, and retailers are faced with the unique challenge of harnessing data analytics to optimize the customer experience. With broad networks of physical stores and growing e-commerce environments, retailers are faced with unique infrastructure solution requirements. Remote management capability, continuous insight into operations, customer behavior analysis, and data privacy are all paramount. Join us to learn how retailers are leveraging anonymous customer data and modern infrastructure solutions to optimize business operations.
Dustin Ares

Dustin Ares

Product General Manager, Video Analytics, AI & Incubation
Sensormatic Solutions
Kristen Call

Kristen Call

Sr. Industry Advisor - Retail, Hospitality, Entertainment, Banking
Intel

Building your data foundation with Snowflake

11:30am12:30pm
Expo, Level 3, Expo Stage 5
Hear how leading companies are leveraging Snowflake to set the retail industry data standards. During this session, we will hear from:      • Albertsons Media Collective on what’s needed to unlock the full potential of retail media     • NielsenIQ leverages Snowflake to empower customers in 84 global markets with enhanced data-sharing capabilities and seamless real-time data access. Hear how this comes into fruition from joint-customer Republic National Distributing Company.     • Liveramp and joint-customer CVS Media Exchange on connecting digital and in-store customer experiences and what the future of retail media looks like
Evan Hovorka

Evan Hovorka

VP, Product and Innovation
Albertsons Media Collective

Gamestop’s quest for modern operations: How unified tech & AI transformed their frontline experience

11:30am12:30pm
Expo, Level 1, Expo Stage 2
Discover how GameStop's employee-centric approach drove an immense digital and operational transformation. With YOOBIC as their digital “Main Menu,” GameStop merged fragmented systems into one streamlined app. Unlocking a new era of enterprise-wide teamwork and connectivity, in the process. Hear about GameStop's experience piloting NEO, a suite of AI tools designed to optimize efficiency, boost productivity and empower teams. Hear their take on how they think AI will impact the industry, and what you can do as an organization to implement it. Join GameStop and YOOBIC to discover how intuitive, unified technology strengthens workforce collaboration and levels up your business. 

Navigating compliant commerce: 5 strategies for removing barriers to retail growth

11:30am12:30pm
Expo, Level 1, Expo Stage 1
With increased competition across channels and geographic regions, the pressure to drive continued growth while adding efficiency and maximizing sales margins continues to drive strategies for commerce leaders. At the same time, the volume and velocity of tax compliance rules and regulations are adding complexity to commerce operations and can get in the way of opportunities for business growth. In this session, our panel of retail and commerce experts share practical strategies that your business can take to remove barriers to growth while helping to remove friction from commerce operations and deliver a unified commerce experience for your customers. 
James Blake

James Blake

Practice Leader | Vertical Solutions | Retail
Vertex Inc
Heather Villanueva

Heather Villanueva

Sr. Tax Manager, PMD, Retail & Ecommerce Global Strategic Tax & Customs, Advisory
The LEGO Group

RFID unleashed: Levi's & PacSun's bold vision for the future of retail

11:30am12:30pm
Expo, Level 3, Expo Stage 4
Join PACSUN and Levi’s as they delve into the transformative power of RFID technology in today's retail landscape. Explore how leading brands are leveraging RFID to enhance operational efficiencies, mitigate theft, and significantly impact revenue. Dive deep into actionable insights on integrating this game-changing tech seamlessly across your retail operations. Don't miss this enlightening discussion on innovating for a smarter, more efficient, and profitable retail future.
Kirsten L'Orange

Kirsten L'Orange

VP of Global Direct to Consumer Omnichannel Productivity
Levi Strauss & Co.
11:30am1:30pm
Networking Event

Food & Drink

11:30am1:30pm
HUNGRY? Check out the food options in the Javits:Level 1 Nibble & Graze Food Court | Across from Special Events Hall Seating and concessions | Hall 1EExpo | Level 1 South of the Border | Back of 300 aisle Taste of New York (Kosher available) | Back of 900 aisle Sustainability Lounge - fresh, local, sustainably-sourced | Back of 1600 aisle | Sponsored by Brightdrop and HanshowLevel 2 Fresh & Fast touchless café | North Concourse Food Truck Alley | Inner roadway along 11th Ave. (outside) Seating in the Food Truck Alley Lounge | South Concourse | Sponsored by Legion Technologies Starbucks | Below Crystal Palace | Sponsored by WorkJamLevel 3 Concessions | Javits North, outside of Expo 3411 Garden Market | Crystal Palace Starbucks | Crystal PalaceExpo | Level 3 Centerfield/Baseball | Back of 3600 aisle | Sponsored by FedEx Go Greek | Back of 4200 aisle | Sponsored by Mongo DB Sandwiches & Salads | Back of 5800 aisle | Sponsored by Klaviyo River Pavilion Meet, Seat & Eat
12:00pm12:30pm
Foodservice Tech Stage

Conversational digital humans: The future of retail?

12:00pm12:30pm
Level 1, Special Events Hall, Amazon Pay Stage
Join our session to learn about the power of digital humans in retail. Are digital humans the workforce of the future? How can AI and digital humans support the new service economy?
12:00pm1:00pm
Special Program

Consumer outlook 2024 (registered press and analysts only)

12:00pm1:00pm
Press office, Level 1, 1C 03
Open to registered press and analysts only. Lunch provided first-come, first-served. Despite the headwinds of inflation, consumer spending in 2023 was buoyed by growth in wages and continued access to savings. At the same time, consumers rotated their wallets – incorporating higher spending on services and taking on a value-oriented mindset when it came to goods. Looking ahead to 2024, the consumer outlook continues to challenge expectations. Join the NRF research team as they recap the 2023 holiday season and discuss the consumer mindset heading in 2024.
Mark Mathews

Mark Mathews

Executive Director, Research
National Retail Federation
Katherine Cullen

Katherine Cullen

Vice President, Industry and Consumer Insights
National Retail Federation
12:10pm12:40pm
Featured Session

Coming to America: What can we learn from Chinese brands in the US

The Vogue Business Index: Luxury’s new global gateways

The world’s most influential retail brands 2024

1:00pm1:30pm
Partner Perspective

Digital twins: How Bulgari is taking customer experience to a next level

1:00pm1:30pm
River Pavilion, goTRG Stage
Bulgari Tovch is expanding customer experience by creating the digital twins of its products, such as special lines of handbags and watches. Through these initiatives, Bulgari is driving digital transformation and innovation in the demanding Fashion and Luxury markets. A project based on NFC technology and software solutions, developed in partnership with Temera, a Beontag company.  
1:00pm1:45pm
Exhibitor Big Ideas

Inventory optimization masterclass: Learn strategic insights from award-winning executives of GNC and Tailored Brands

1:00pm1:45pm
Expo, Level 3, Expo Stage 5
The last few years in retail have been marked by significant demand shifts and unprecedented volatility. In this exclusive masterclass, GNC's VP of Merchandise Planning, Erica Evans, and Tailored Brands' CTO, Scott Vifquain, will discuss their strategic approaches with Invent Analytics CEO & Founder, Gurhan Kok. Learn about GNC's effective inventory management across various channels and Tailored Brands' innovative response to changing customer preferences in their tuxedo business, at Men’s Wearhouse and Jos. A. Bank. This session is a unique opportunity to gain expert insights into intelligent inventory management that fosters adaptability and customer satisfaction in a challenging retail environment.
Gurhan Kok

Gurhan Kok

Founder
Invent Yazilim Danismanlik ISBI Subesi
Erica Evans

Erica Evans

VP, Merchandise Planning, Replenishment, Allocation, Pricing & Business Intelligence
GNC

Leveraging condition monitoring and RTLS to prevent loss & fraud, recapture revenue by SmartSense

1:00pm1:45pm
Expo, Level 3, Expo Stage 3
As concern over supply chain crime grows, retail executives are working to uncover new strategies to prevent losses from supply chain diversions and other frauds perpetuated by organized crime, while at the same time reducing waste (which turns into shrink) from improper holding conditions. While costs associated with continuously tracking individual items across the supply chain are a factor, the sensing capabilities of sticker sensors and condition monitoring solutions play a major role in preventing supply chain theft, helping enterprises recapture lost revenue, saving products, and keeping customers happy with fresh food. 
Victor Vercammen

Victor Vercammen

Vice President of Safety, Regulatory & Government Affairs
Giant Eagle Inc.

Retail price optimization: Balancing profitability and customer value in the digital age

1:00pm1:45pm
Expo, Level 3, Expo Stage 4
In today's hyper-connected and competitive retail landscape, price optimization is crucial for striking the delicate balance between maximizing profitability and delivering superior customer value while navigating dynamic market conditions, changing consumer behavior, and fierce competition. The panel discussion convenes industry experts, pricing strategists, data analysts, and marketing professionals to delve into retail price optimization methodologies, challenges, and the opportunities it offers for sustainable growth and customer-centric strategies. By exploring real-world case studies and best practices, participants will gain valuable insights into leveraging price optimization tools to refine their pricing strategies, enhance competitiveness, and foster customer loyalty. 

Scaling modern fashion eCommerce from 0 to 5 billion in GTV in 9 years

1:00pm1:45pm
Expo, Level 1, Expo Stage 2
Tobias Ring, SCAYLE’s Managing Director Commercials, shares how ABOUT YOU, one of Europe’s fastest-growing fashion and lifestyle retailers, reached 5 billion Euro in annual transaction volume* through broadening their global reach with influencer marketing and international expansion. Learn how ABOUT YOU's marketplace strategy played out and how the technology and expertise developed along the way now powers over 140 shops with SCAYLE Commerce Engine. *defined as gross transaction volume, i.e., before returns, cancellations, and including VAT
Tom Dupont

Tom Dupont

Director of Market Operations & Development
ABOUT YOU

Unify your data to unlock AI opportunities

1:00pm1:45pm
Expo, Level 1, Expo Stage 1
Retailers are in a moment of AI opportunity. From deepening customer loyalty via innovative shopping experiences to maximizing operational efficiency through precision analytics, applying generative and traditional AI to retail challenges is a top-priority for organizations of all sizes. But for many, incompatibility of sources and formats across their data-estates continues to limit their AI aspirations and keep critical insights locked away. Join us to hear how Microsoft is helping retailers achieve data compatibility across their organizations and unlock AI opportunities.
1:15pm1:40pm
Keynote Session

Market Makers Part I: Lessons learned from top leaders impacting retail featuring Martha Stewart

1:15pm1:40pm
Javits North, Level 5, SAP Theatre
Attention Press: During the fireside chat with Martha Stewart, members of the media may take notes but may not record audio or video, or take photographs. The retail industry looks to individuals who hold significant influence on consumer preferences, trends, and purchasing decisions to learn from and understand their key attributes as “market makers." In this Main Stage session, the NRF features three of retail’s top executives in back-to-back-to-back fireside chats. Part one of this three part fireside chat series starts with, businesswoman, author, and Emmy Award-Winning TV Host, Martha Stewart, will share her insights about omnichannel retail; how she has developed and built her brand and product lines as retail has changed - adapting to the digital era; and balancing innovation and optimization within a challenging economic environment.   Part two of this fireside series immediately follows.  Market Makers Part II: Chewy CEO Sumit Singh Market Makers Part III: Barnes and Noble CEO James Daunt Don’t miss this chance to hear from three of the industry’s top movers and shakers and how they are making their mark on retail and consumers.