Print Agenda

Saturday, January 15

5:00am5:15am
no-session-type

Confirmed Speakers

5:00am5:15am
Patrice Louvet

Patrice Louvet

President and Chief Executive Officer
Ralph Lauren Corporation
10:00am12:00pm
Additional Attendee Program

Guided retail store tours

10:00am12:00pm
Meet at designated store

Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Guided retail store tours provide curated, guided walking tours of cutting-edge spaces by global retail leaders. See firsthand how these retailers are using their understanding of changing behaviors and technology to enhance the customer experience.

Who should participate?
Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, or retailers who want to stay on the cutting edge.

What will I learn?
Seven factors that drive retail success: the human touch, use of technology, store design, brand story, employee training, adaptation to change, and a unique value proposition.

What is the tour experience?
Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, a store administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location.

What are the benefits?

  • Gain insider insights
  • Hear from industry subject matter experts
  • Stay in touch with industry trends and technology
  • Network with your peers

American Dream tour
Tour duration: 3 hours (10am – 1pm)
A world-class retail and entertainment destination, American Dream is redefining the customer experience in shopping and leisure with a unique combination of retail, dining, technology, entertainment and attractions in one location. American Dream features over 450 retail, food and specialty shops including North America’s largest fully enclosed indoor DreamWorks Water Park, a Nickelodeon Universe Theme Park, a 16-story Big Snow Indoor Ski & Snow Park, KidZania, a live performing arts theater and more!

Hudson Yards tour: Merging brick-and-mortar with digital
Tour duration: 2 hours (10am – 12pm)
One of the newest shopping facilities in New York City, Hudson Yards represents the state of retail today. A vertical mall that is easy to navigate, it is a remarkable riff on the concept of new retail pioneered in China by Alibaba founder Jack Ma. From out-of-the-box mindfulness to participatory experiences to luxury brands reinventing themselves, Hudson Yards offers in a single structure the best of what leading-edge retail has to offer.

SoHo + NoHo tour: Visionary innovation meets savvy reinvention
Tour duration: 2 hours (10am – 12pm)
Nowhere is the scale and diversity of retail more pronounced than in SoHo & NoHo. Known worldwide for its innovative artistry and artfulness, it is here that retail is unbound, spilling all over the streets in a kaleidoscope of forms. Side by side with iconic stores are avant-garde pop-ups that will not be around tomorrow. The randomness is inspirational, and it adds to the neighborhood’s excitement. See why SoHo & NoHo is the place that old stores come to reinvent themselves.

All Guided Retail Store tours will depart from a designated location to be emailed to tour participants prior to the event.

Developed in partnership with:

2:00pm4:00pm
Additional Attendee Program

Guided retail store tours

2:00pm4:00pm
Meet at designated store

Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Guided retail store tours provide curated, guided walking tours of cutting-edge spaces by global retail leaders. See firsthand how these retailers are using their understanding of changing behaviors and technology to enhance the customer experience.

Who should participate?
Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, or retailers who want to stay on the cutting edge.

What will I learn?
Seven factors that drive retail success: the human touch, use of technology, store design, brand story, employee training, adaptation to change, and a unique value proposition.

What is the tour experience?
Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, a store administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location.

What are the benefits?

  • Gain insider insights
  • Hear from industry subject matter experts
  • Stay in touch with industry trends and technology
  • Network with your peers

American Dream tour
Tour duration: 3 hours (2pm – 5pm)
A world-class retail and entertainment destination, American Dream is redefining the customer experience in shopping and leisure with a unique combination of retail, dining, technology, entertainment and attractions in one location. American Dream features over 450 retail, food and specialty shops including North America’s largest fully enclosed indoor DreamWorks Water Park, a Nickelodeon Universe Theme Park, a 16-story Big Snow Indoor Ski & Snow Park, KidZania, a live performing arts theater and more!

Hudson Yards tour: Merging brick-and-mortar with digital
Tour duration: 2 hours (2pm – 4pm)
One of the newest shopping facilities in New York City, Hudson Yards represents the state of retail today. A vertical mall that is easy to navigate, it is a remarkable riff on the concept of new retail pioneered in China by Alibaba founder Jack Ma. From out-of-the-box mindfulness to participatory experiences to luxury brands reinventing themselves, Hudson Yards offers in a single structure the best of what leading-edge retail has to offer.

SoHo + NoHo tour: Visionary innovation meets savvy reinvention
Tour duration: 2 hours (2pm – 4pm)
Nowhere is the scale and diversity of retail more pronounced than in SoHo & NoHo. Known worldwide for its innovative artistry and artfulness, it is here that retail is unbound, spilling all over the streets in a kaleidoscope of forms. Side by side with iconic stores are avant-garde pop-ups that will not be around tomorrow. The randomness is inspirational, and it adds to the neighborhood’s excitement. See why SoHo & NoHo is the place that old stores come to reinvent themselves.

All Guided Retail Store tours will depart from a designated location to be emailed to tour participants prior to the event.

Developed in partnership with:

6:00pm7:30pm
Networking Event

Opening party

6:00pm7:30pm
Javits, River Pavilion, Level 4
Celebrate the start of Retail's Big Show with our Opening Party. Connect with old friends and make new ones during this welcome party in the River Pavilion at the Javits.

Sponsored by:

6:00pm10:00pm
Additional Attendee Program

VIP Awards: An industry celebration at Gotham Hall

6:00pm10:00pm
Gotham Hall, 1356 Broadway

Separate ticket required. Purchase tickets here.

The Vendors in Partnership (VIP) Awards are an industry celebration of the partnership between retailers and the solution providers that power the retail ecosystem. Join us for an exciting evening of celebration and dinner at Gotham Hall, recognizing the solutions and companies making meaningful change to create better partnerships.

Produced by Vicki Cantrell, Co-Founder, Vendors in Partnership

Sunday, January 16

8:00am8:30am
Networking Event

Donut dunk

8:00am8:30am
Javits North, Level 5
Start the day off with complimentary donuts and coffee.
8:30am8:45am
Keynote Session
8:45am9:15am
Keynote Session

The Visionary 2022: A conversation with Target CEO Brian Cornell

8:45am9:15am
Javits North, Level 5, SAP Theatre
Under Brian Cornell’s leadership, Target is creating spectacular growth. Cornell’s vision includes a strategy with stores at the center of Target’s omnichannel platform and same-day digital fulfillment leadership. He also led outsized investments in team member pay, benefits and wellbeing, a curated assortment and more. Now, Cornell and his team are stepping up to even bigger challenges. In this fireside chat with NRF President and CEO Matt Shay, hear directly from Cornell, this year’s recipient of the NRF Foundation’s Visionary award, on how Target is leveraging its size, scale and resources to drive continued growth and achieve significant societal and sustainability ambitions in service to all.
9:15am9:45am
Keynote Session

Accelerating digital retailing

9:15am9:45am
Javits North, Level 5, SAP Theatre
More details on this session coming soon!
9:45am10:15am
10:00am12:00pm
Additional Attendee Program

Expo tours

10:00am12:00pm
Level 1, 1B 03

Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Looking for specific products to enhance your business? Take advantage of the 5 topic-specific Expo Tours and visit companies recognized for delivering the latest in retail technology across multiple disciplines. Each curated, two-hour tour is a guided walking journey through the Expo Hall.

Artificial intelligence (AI), data integration and personalization tour
This tour focuses on AI companies with technology integrated into the retail workflow. Visit companies with smart recommendation engines that provide real time insights, automate processes, augment human labor, predict demand, and use these practices to increase overall productivity and revenue.

Digital marketing and ecommerce tour
The tour focuses on companies leading innovation in digital marketing, ecommerce, and loyalty. You will learn about cutting-edge technology that engages consumers early in the purchase funnel, from the awareness phase all the way to loyalty and fulfillment.

Future and emerging tech tour
Staying on the cutting edge has never been more important. This tour will focus on the Internet of Things (IoT), voice, commercial applications for 5G, personalized and predictive health, extended reality, live-streaming and predictive commerce. Visit companies that focus on technologies adapted to consumers in brick and mortar and review the importance of these applications for the future of retail.

Supply chain, logistics, automation and fulfillment tour
Visit companies specializing in technologies for operational requirements in supply chain, logistics, worker health, automation and fulfillment, to highlight best practices, key learnings, and innovations in response to COVID-19. The tour will focus on innovations in warehouse automation and its link to ecommerce, fulfillment center technologies delivery and logistics. Get updated information on improved picking accuracy, complete inventory visibility, and the flexibility to handle peak seasons, pandemic response and future growth.

Food service tech tour
There has always been overlap within food and beverage and retail, but the technology that intersects both industries is crucial to bringing success to all. This tour will focus on the crossover areas, including front and back of house technologies, robotics, AI, food safety, sustainability, and supply chain. Participants will meet with technology companies providing streamlining efficiencies and innovative solutions in the food and beverage industry.

All tours will depart from the Expo Tour room on level 1 of the Javits.

Food Service Tech Expo Tour powered by:

All other Expo Tours powered by:

10:00am4:30pm
Networking Event

The FQ Equality Lounge

10:00am4:30pm
Special Events Hall, Level 1
The FQ Equality Lounge is powered by the Female Quotient, an organization that creates experiential pop-ups at global conferences, corporations and college campuses where people of all races, genders and backgrounds can unite to activate change together.
10:00am5:00pm
General Info

Expo open

10:00am5:00pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

NRF Innovation Lab

10:00am5:00pm
Expo, Level 1
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.

Startup Zone

10:00am5:00pm
Expo, Level 1
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail. Get in on the ground floor with forward-thinking innovators that accelerate your business forward.
10:15am10:45am
Exhibitor Big Ideas

How Big Lots maximizes ROI from advanced analytics produced by Zebra

10:15am10:45am
Expo, Level 3, Expo Stage 3
Fast ROI is top-of-mind for every retailer searching for an advanced analytics solution. To recoup the investment quickly, retailers need a solution that can automate data analysis, task assignment and action verification. Join Rob LaCommare, VP of Asset Protection at Big Lots, for a look at how prescriptive analytics is helping him and his team generate real value across their organization by automatically assigning the right corrective actions to the individuals best able to address each opportunity in real time. Rob will share real use cases of leveraging this solution to reduce shrink, raise compliance rates, uncover and address training gaps, and more.

Session produced by Digimarc

Session produced by Kyndryl

Session produced by Radial

10:30am11:00am
Featured Session

Capturing the Chinese luxury consumer

Sustainability is no longer a choice but a consumer expectation: effective ways to accelerate your progress

Telehealth 2.0

Variability and visibility: Tactics to cope with supply chain disruptions

The FQ Equality Lounge

The new face of leadership: why feminine strengths are taking center stage

10:30am11:00am
Special Events Hall, Level 1, FQ Equality Lounge
Traditionally feminine qualities have long been undervalued in the workplace — but those are the traits the workforce seeks in today's leadership. In fact, 72% of people believe we need a new definition of “leader” in today’s world, according to a recent study conducted by The Female Quotient and Deloitte. In this discussion, we explore why feminine strengths are taking center stage in today's business world.
11:00am11:20am
Food Service Tech Pavilion

State of the food tech industry

11:00am11:20am
Expo, Level 1

The food and beverage industry has seen tremendous change over the past two years. From reinventing old ideas to finding new sources of innovation and everything in between, the industry has seen it all when it comes to technology usage and adoption. In this session, our speakers will discuss the primary focus areas in food and beverage technology, including the ways to effectively incorporate technology into your business.

Food Service Technology Pavilion developed in partnership with:

11:00am11:30am
Exhibitor Big Ideas

Emotional loyalty: Moving customers beyond the transaction produced by Brierley

11:00am11:30am
Expo, Level 1, Expo Stage 1

Do you only think of points and coupons when you hear the words loyalty program? If so, you’re missing out on a whole world of opportunities that live past the check-out counter. These retailers are in the know. 

Join Brierley, the loyalty experts, in conversation with Bal Harbour Shops, Thriftbooks, and European Wax Center as they discuss how they have leveraged cutting-edge strategies that dramatically improved their companies' customer loyalty and their bottom line.

Don Smith

Don Smith

Chief Strategy & Analytics Officer
Brierley

Session produced by Cisco Meraki

Session produced by Soti

11:00am11:30am
Expo, Level 3, Expo Stage 3

Session produced by Treasure Data

The age of digital optimism with Microsoft Cloud for retail produced by Microsoft

11:00am11:30am
Expo, Level 3, Expo Stage 4
Join this interactive session to hear from leading retail executives and industry thought leaders as they share how they’re innovating and future-proofing their businesses with Microsoft Cloud for Retail. Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft, and our global partner community are co-developing digital solutions that are helping define the future of the global retail industry. 
11:15am11:45am
Featured Session

Capitalizing on analytics and harnessing the art of possible

Corporate M&A reimagined

How to successfully crack cross border DTC ecommerce to gain international market growth

Top trends shaping retail in 2022

11:30am1:30pm
Networking Event

Attendee lunch options

11:30am1:30pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Location: South Concourse, Level 2

Food Concessions on Expo
Level 1: Expo Lounge, back of 300 aisle
Level 3: Expo Lounge, back of 3500 aisle
Level 3: Nedap Lounge, back of 5000 aisle
Level 3: LOC Lounge, back of 6500 aisle

Food Court
Location: Across from Special Events Hall, Level 1.

11:45am12:15pm
Exhibitor Big Ideas

Rethinking retail: RFID ushers in a new era for omnichannel retail produced by Avery Dennison

11:45am12:15pm
Expo, Level 3, Expo Stage 4
As omnichannel evolves in a post-pandemic world, the retail landscape is changing dramatically. Diverse distribution channels and the need for customer transparency has put today's supply chains in the spotlight. Join our panel of experts as they discuss how RFID enables digital IDs that are key to enabling agile omnichannel fulfillment in a post-Covid world.
Bill Toney

Bill Toney

Vice President, Global RFID Market Development, Retail
Avery Dennison Smartrac

Session produced by Fabric

Session produced by MarketPlacer

Session produced by Stibo

12:00pm12:20pm
Food Service Tech Pavilion

Food Service Tech Session

12:00pm12:20pm
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

12:00pm12:30pm
Featured Session

Championing Black-owned businesses

Community before product: How Target and American Eagle are ushering in a new era of engagement and brand loyalty through TikTok

NRF Curated Session

Shifting channel dynamics - Harnessing growth

The FQ Equality Lounge

Recruiting and training: leveraging retail's diverse talent pool

12:00pm12:30pm
Special Events Hall, Level 1, FQ Equality Lounge
How can we tap into the diverse talent pool that already exists in retail? While companies understand the benefits of having a diverse workforce, many aren’t sure how to make it happen. In this conversation, we discuss how companies can use the diverse talent pool in retail to their advantage and what role recruiting and training plays into this.
Patti Clauss

Patti Clauss

VP, Global Talent Acquisition
Williams Sonoma, Inc.
Mecca Mitchell

Mecca Mitchell

Senior Vice President, Inclusion and Diversity
Burlington Stores, Inc.
12:30pm2:30pm
Additional Attendee Program

Expo tours

12:30pm2:30pm
Level 1, 1B 03

Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Looking for specific products to enhance your business? Take advantage of the 5 topic-specific Expo Tours and visit companies recognized for delivering the latest in retail technology across multiple disciplines. Each curated, two-hour tour is a guided walking journey through the Expo Hall.

Artificial intelligence (AI), data integration and personalization tour
This tour focuses on AI companies with technology integrated into the retail workflow. Visit companies with smart recommendation engines that provide real time insights, automate processes, augment human labor, predict demand, and use these practices to increase overall productivity and revenue.

Digital marketing and ecommerce tour
The tour focuses on companies leading innovation in digital marketing, ecommerce, and loyalty. You will learn about cutting-edge technology that engages consumers early in the purchase funnel, from the awareness phase all the way to loyalty and fulfillment.

Future and emerging tech tour
Staying on the cutting edge has never been more important. This tour will focus on the Internet of Things (IoT), voice, commercial applications for 5G, personalized and predictive health, extended reality, live-streaming and predictive commerce. Visit companies that focus on technologies adapted to consumers in brick and mortar and review the importance of these applications for the future of retail.

Supply chain, logistics, automation and fulfillment tour
Visit companies specializing in technologies for operational requirements in supply chain, logistics, worker health, automation and fulfillment, to highlight best practices, key learnings, and innovations in response to COVID-19. The tour will focus on innovations in warehouse automation and its link to ecommerce, fulfillment center technologies delivery and logistics. Get updated information on improved picking accuracy, complete inventory visibility, and the flexibility to handle peak seasons, pandemic response and future growth.

All tours will depart from the Expo Tour room on level 1 of the Javits.

Expo Tours powered by:

12:45pm1:15pm
Networking Event

Retailer table talks

12:45pm1:15pm

Open to Retailers with a Full Conference Pass.

Join these retailer-only, small group conversations focused on topics and challenges retailers are facing today. The intimate environment offers the ability to share and hear solutions, unique perspectives and valuable takeaways from retailers facing the same issues, leaving you with insights to implement immediately. Topics are crowd sourced by retailers and discussions are led by retailers.

Space is limited and will be first-come, first-served. Topics will be announced prior to the event.

1:00pm1:20pm
Food Service Tech Pavilion

Online ordering and creating loyal guests

1:00pm1:20pm
Expo, Level 1

The recent online ordering boom gave foodservice operators an opportunity to bring new technology to their business and allowed these brands to reach their guests in new ways. Loyalty programs became a vital part of the brand-to-guest communication and offered a way for these guests to become more loyal customers. New methods of food delivery and pickup have also added to the considerations, alternatives and opportunities. Join our speaker in discussing how online ordering and loyalty programs not only increase sales and consumer engagement, but how they can bolster your business in ways you may never have expected.

Food Service Technology Pavilion developed in partnership with:

1:00pm1:30pm
Exhibitor Big Ideas

Meeting customers where they are - Online, in-store and beyond produced by ONQ

1:00pm1:30pm
Expo, Level 3, Expo Stage 3
Now more than ever, customers expect you to meet them where they are, whether at home, on mobile or in store. Digitally native brands like Madison Reed set a new standard of how to successfully bridge the omnichannel gap. Madison Reed CEO Amy Errett joins OnQ CEO Paul Chapuis to give insight into the company’s approach to bring technology in store, and how its new digital Matchmaker displays play a pivotal role in Madison Reed’s retail expansion.

Omni-network design to optimal inventory positioning: A fashion retailer’s supply chain transformation produced by Invent Analytics

1:00pm1:30pm
Expo, Level 1, Expo Stage 2
What network structure best positions your supply chain to fulfill omni-customer demand most profitably?  How should forecasting, replenishment, allocation should be restructured to profit-optimize inventory? The challenge for retailers is to configure their supply chain and inventory positioning to fulfill omni-customers' demand at low cost. In this success story, we describe the transformative journey of a footwear retailer with 600 stores and how Invent Analytics helped them identify the optimal supply chain configuration (DCs, hub-stores) and the optimal inventory positioning to serve the omni-customers.

Session produced by Medallia

Session produced by One Door

1:30pm2:00pm
Networking Event

Retailer table talks

1:30pm2:00pm

Open to Retailers with a Full Conference Pass.

Join these retailer-only, small group conversations focused on topics and challenges retailers are facing today. The intimate environment offers the ability to share and hear solutions, unique perspectives and valuable takeaways from retailers facing the same issues, leaving you with insights to implement immediately. Topics are crowd sourced by retailers and discussions are led by retailers.

Space is limited and will be first-come, first-served. Topics will be announced prior to the event.

2:00pm2:20pm
Food Service Tech Pavilion

Food Service Tech Session

2:00pm2:20pm
Expo, Level 1
Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

2:00pm2:30pm
Featured Session

Delivering extreme product transparency begins with end-to-end supply chain traceability

New food channels

New York City virtual store tour: a sneak preview of new openings

Understanding the digital consumer in 2022 and where we go from here

The FQ Equality Lounge

Investing in your team: creating opportunities for women at the top

2:00pm2:30pm
Special Events Hall, Level 1, FQ Equality Lounge
While more women are working their way into the C-suite, their career woes are far from solved in 2021. How can we ensure women in the workplace are set up for career growth from the very beginning? Join us for a conversation as we discuss why investing and supporting your team, particularly women, is not only good for your organization, but the business world as a whole.
2:00pm3:00pm
Exhibitor Big Ideas

Lowe’s responds to environment challenges by introducing productivity enhancing technology produced by Zebra

2:00pm3:00pm
Expo, Level 1, Expo Stage 2
At Lowe’s we strive to deliver the right home improvement products, with the best service and value, across every channel and community we serve. To enable that mission we seek out crucial technology solutions that empower our associates to be at their very best all while developing great experiences with our customers. Come and listen how the company is bringing together the omni-channel experience using technology and highly curated associate and customer experiences.
Bill Inzeo

Bill Inzeo

Global Retail Technology Strategist
Zebra Technologies
David Shoop

David Shoop

SVP, Technology, Stores, Corporate Services, Pro & Services
Lowe's

Retail’s second annual CIO fireside chat & CIOs revealed produced by Envista

2:00pm3:00pm
Expo, Level 3, Expo Stage 4
Join CIOs from multi-million/billion retail organizations for an interactive conversation as they discuss how they thrived over the last two years and continue to accelerate omnichannel transformation and customer-centric commerce. Learn what’s next on their roadmaps and business plans, hear their take on the state of the union for unified commerce and what they’re doing to improve the customer experience. Topics covered: successful omnichannel fulfillment strategies, customer experience improvements, technology roadmaps, inventory optimization and more. This session promises to be highly engaging, fun, and educational!

Session produced by Dell

Session produced by Impact Analytics

The loyalty playbook: Getting consumers back to the center of your business produced by Salesforce

2:00pm3:00pm
Expo, Level 3, Expo Stage 3
Shoppers have defined the new rules of engagement in Retail. From where they shop, to how they shop, to what they expect in between, consumers have changed the game. How do companies keep up? By rethinking everything. Businesses are no longer built just for profit, but for change. HQs are no longer physical, but digital. Loyalty is no longer a program, but a strategy. Hear how to transform your businesses around people, processes, performance and planet to drive loyalty and growth.
2:45pm3:15pm
Featured Session

New opportunities arising from the changing workplace

On-demand production: The future beckons

The FQ Equality Lounge

How purposeful marketing drives equality

2:45pm3:15pm
Special Events Hall, Level 1, FQ Equality Lounge
When done right, purposeful marketing goes beyond optics and drives real impact. What does it take to drive equality through a marketing lens? What KPIs matter? What strategies have marketers employed to make their campaigns levers for change? In this discussion, we speak with leaders who have mastered the art of genuinely purposeful marketing.
3:00pm3:20pm
Food Service Tech Pavilion

How technology enables the foodservice supply chain

3:00pm3:20pm
Expo, Level 1

The supply chain is a critical component to foodservice operations, and the technology that enables it is a key piece of the puzzle. Foodservice brands need to know the food they purchase and serve is not only appropriately produced, but also safely packaged and transported to their establishment – the guest also wants to be able to gain information from farm to fork. Our speaker will share how connectivity and data sharing allows brands to record and report food preparation, packaging, and handling, all while providing the opportunity to share information and interact with the guests.

Food Service Technology Pavilion developed in partnership with:

3:15pm3:45pm
Exhibitor Big Ideas

Embrace checkout modernization for a seamless multichannel experience produced by CDW

3:15pm3:45pm
Expo, Level 1, Expo Stage 1
To meet current demand and remain competitive in an ever-evolving industry, success in retail requires innovation and agility. Join industry experts David Dobson of Intel and Andy Szanger of CDW as they highlight how checkout modernization creates a unified in-store/online shopper experience that improves satisfaction, drives intelligent business insights and increases staff productivity to position retailers to support continuous innovation.

Session produced by Aruba, a Hewlett Packard Enterprise company

Session produced by Board

Session produced by SSI Schaefer

Session produced by Tulip

3:30pm4:00pm
Keynote Session

Lesson learned from CPG to accelerate growth for future success – A conversation with PepsiCo Foods CEO, Steven Williams

3:30pm4:00pm
Javits North, Level 5, SAP Theatre
PepsiCo Foods CEO Steven Williams oversees all aspects of PepsiCo’s nearly $21 billion snack and convenient foods business in North America, including Frito-Lay North America (FLNA) and Quaker Foods North America (QFNA). In his role, Steven is accountable for more than 66,000 associates and over 500 locations across the United States and Canada. In this fireside chat, Steven will share insights from his more than 24 years of experience at the CPG stalwart about satisfying customers and consumers, and driving business growth through a relentless focus on building a faster, stronger and better business.
4:00pm4:30pm
Exhibitor Big Ideas

Case study: How Caleres transformed their online commerce experience produced by Coveo

4:00pm4:30pm
Expo, Level 3, Expo Stage 3
Caleres, who operates Famous Footwear, Allen Edmonds and Naturalizer, tells their transformation story. From an outdated technology stack with lots of manual processes and a lack of shopper insight, they re-invented their digital experience around the customer, all-while managing the complexities of physical store locations, large product catalogs and multiple branded sites. Hear about their deployment and how they’re creating frictionless, relevant and personalized experiences that increase conversions using Coveo AI. Learn how you can leverage AI to automate merchandising and power search and recommendations.
Craig Fels

Craig Fels

Manager, Functional Analysis (Sitecore Platform SME)
Caleres

Session produced by LiveRamp

Session produced by Soti

Setting store strategies that maximize omni channel performance produced by Precisely

4:00pm4:30pm
Expo, Level 1, Expo Stage 2
Discover what retailers are using fundamental data, analytics and insights to locate high-performing stores that maximize omni channel performance. Optimization means identifying which store strategies to execute where and includes decisions around committing to long vs short-term leases, which stores should close/remodel or relocated, and where to add new stores.  Learn how retailers are optimizing physical store networks while simultaneously driving channel shifts to improve performance.
Leave this session with a detailed understanding of how to make data-driven retail decisions to optimize your business.
Keynote Session

Reshaping retail with technology: A conversation with IBM Chairman and CEO Arvind Krishna

4:00pm4:30pm
Javits North, Level 5, SAP Theatre
Retailers face many challenges today: intense competition, diverse customer expectations, operational complexity, and ongoing cost pressure, all while navigating continuing disruptions and uncertainty. And in the past 18 months, the industry has seen a dramatic acceleration of digital transformation. This breadth of challenges and pace of change requires a new degree of agility, flexibility, and security to meet customers where they are now and where they want to go next. Join this fireside chat with IBM Chairman and CEO, Arvind Krishna, as he explores how retailers can leverage data, AI, and hybrid cloud technologies to quickly expand their digital experiences, automate operations, and enable consumers to shop anywhere and any way they choose.
4:00pm5:00pm
Networking Event

Expo happy hour

4:00pm5:00pm
Expo, Level 1 and 3
Grab a drink while strolling through the aisles to take in the latest cool retail tech.
5:30pm7:30pm
Additional Attendee Program

Retail's CIO Party

5:30pm7:30pm

By invitation; for retailers only.

Top off the opening of NRF 2022 Retail's Big Show by joining us for an exclusive networking event. Mingle with the industry's premier technology leaders while enjoying classic hors d'oeuvres and refreshing cocktails.

For any questions or to be added to the invitation list, please contact programs@nrf.com.

Sponsored by:

Monday, January 17

8:00am8:30am
Networking Event

Donut dunk

8:00am8:30am
Javits North, Level 5
Start the day off with complimentary donuts and coffee.
8:30am9:15am
Keynote Session
9:00am5:00pm
General Info

Expo open

9:00am5:00pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

NRF Innovation Lab

9:00am5:00pm
Expo, Level 1
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.

Startup Zone

9:00am5:00pm
Expo, Level 1
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail. Get in on the ground floor with forward-thinking innovators that accelerate your business forward.
9:15am10:00am
Exhibitor Big Ideas

Session produced by Anaplan

Session produced by Impact Analytics

Session produced by Workday

Session produced by Zipline

The secrets to enterprise marketplace success, from the brands that pioneered them produced by Mirakl

9:15am10:00am
Expo, Level 1, Expo Stage 2
During the unprecedented Internet growth of the past year, online marketplaces captured the majority of spend, growing at twice the rate of traditional eCommerce. The secret to their high performance lies in their agility, scalability, and flexibility, allowing retailers to tap into networks of high-quality sellers to offer more of what customers want, at better prices, without the cost or risk of owning inventory themselves. In this session, leading retailers and brands share how they’re using this innovative digital business model to stand out.
9:45am10:15am
Keynote Session

A conversation with Ralph Lauren president and CEO, Patrice Louvet

9:45am10:15am
Javits North, Level 5, SAP Theatre
More details on this session coming soon!
Patrice Louvet

Patrice Louvet

President and Chief Executive Officer
Ralph Lauren Corporation
10:00am12:00pm
Additional Attendee Program

Expo tours

10:00am12:00pm
Level 1, 1B 03

Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Looking for specific products to enhance your business? Take advantage of the 5 topic-specific Expo Tours and visit companies recognized for delivering the latest in retail technology across multiple disciplines. Each curated, two-hour tour is a guided walking journey through the Expo Hall.

Artificial intelligence (AI), data integration and personalization tour
This tour focuses on AI companies with technology integrated into the retail workflow. Visit companies with smart recommendation engines that provide real time insights, automate processes, augment human labor, predict demand, and use these practices to increase overall productivity and revenue.

Digital marketing and ecommerce tour
The tour focuses on companies leading innovation in digital marketing, ecommerce, and loyalty. You will learn about cutting-edge technology that engages consumers early in the purchase funnel, from the awareness phase all the way to loyalty and fulfillment.

Future and emerging tech tour
Staying on the cutting edge has never been more important. This tour will focus on the Internet of Things (IoT), voice, commercial applications for 5G, personalized and predictive health, extended reality, live-streaming and predictive commerce. Visit companies that focus on technologies adapted to consumers in brick and mortar and review the importance of these applications for the future of retail.

Supply chain, logistics, automation and fulfillment tour
Visit companies specializing in technologies for operational requirements in supply chain, logistics, worker health, automation and fulfillment, to highlight best practices, key learnings, and innovations in response to COVID-19. The tour will focus on innovations in warehouse automation and its link to ecommerce, fulfillment center technologies delivery and logistics. Get updated information on improved picking accuracy, complete inventory visibility, and the flexibility to handle peak seasons, pandemic response and future growth.

Food service tech tour
There has always been overlap within food and beverage and retail, but the technology that intersects both industries is crucial to bringing success to all. This tour will focus on the crossover areas, including front and back of house technologies, robotics, AI, food safety, sustainability, and supply chain. Participants will meet with technology companies providing streamlining efficiencies and innovative solutions in the food and beverage industry.

All tours will depart from the Expo Tour room on level 1 of the Javits.

Food Service Tech Expo Tour powered by:

All other Expo Tours powered by:

10:15am10:45am
Exhibitor Big Ideas

From COVID to inflation, how retailers can price strategically for today’s disrupted market produced by Revionics, an Aptos Company

10:15am10:45am
Expo, Level 3, Expo Stage 5
The evolving retail landscape continues to bring a significant amount of disruption to retailers everywhere. Dealing with changing consumer expectations, on top of ongoing inflation, supply chain, and labor challenges requires a balanced, strategic, and agile approach to pricing. Join Revionics and a leading global retailer to learn how they are successfully navigating these mounting challenges with strategic pricing and help from an industry-leading AI pricing solution.
Scott Zucker

Scott Zucker

General Manager, Revionics Business Unit
Revionics, an Aptos Company

Session produced by Axonify

Session produced by Generix

Session produced by Stibo

Smarter customer connections at Petco and Sally Beauty produced by Blue Yonder

10:15am10:45am
Expo, Level 1, Expo Stage 1

Join executives at Petco, Sally Beauty and Blue Yonder as they discuss how retailers are building strong connections with their customers using commerce-driven supply chain strategies that intelligently predict, manage and fulfill customer demands in order to stay competitive in an ever-changing world.  Attendees will hear discussion points including:

  • Blurring the lines between online and offline retail
  • Creating immersive shopping experiences
  • Matching supply with demand using AI and ML
  • Designing assortments aligned to local preferences
10:30am11:00am
Featured Session

2022 trends in North America grocery retailing

Meeting Gen Z where they are

NRF Curated Session

Upending the culture of convenience

11:00am11:20am
Food Service Tech Pavilion

Considering off-premises, delivery, and ghost/dark/cloud kitchen operations

11:00am11:20am
Expo, Level 1

Conversations surrounding off-premises, delivery, and remote ghost/dark/cloud kitchen alternatives have been increasing steadily in the foodservice industry. How do you choose which option will work best for your business, and when you make that decision, how do you invest and implement a plan to move forward? Many brands have opted for new revenue streams using these methods and in this session, our speaker will present a case study on the considerations, challenges, and successes in choosing how to expand a brand using off-premises, delivery, and/or kitchen and production alternatives.

Food Service Technology Pavilion developed in partnership with:

11:00am11:30am
Exhibitor Big Ideas

Session produced by Infor

Session produced by Newstore

Session produced by Opterus

SHIFTing gears in retail: More connected, more contextual, more experiential produced by Wipro

11:00am11:30am
Expo, Level 1, Expo Stage 1

Retailers and brands are pioneering a profound SHIFT, to be ready for business changes and disruptions. Technology is playing a pivotal role in transforming customer engagement, optimizing operations, and delivering innovations. To succeed, retailers need a SHIFT to bold new approaches, providing opportunities that can shape the future of Retail. 

The panelists will share their insights and stories about how to develop new capabilities to stay ahead, be future ready and deliver differentiated experiences for the shoppers of today and tomorrow. 

Stay ahead in a rapidly changing world with Microsoft produced by Microsoft

11:00am11:30am
Expo, Level 3, Expo Stage 4
The world has changed for every industry, and retail is no exception. It’s never been more important to unite and move forward as an industry together. Discover how transformational forces like the push for sustainability, the challenges of our global supply chain, and the rise of the attention economy are creating new challenges and opportunities for retailers around the world. Join Alysa Taylor, Corporate Vice President of Industry, Apps, and Data Marketing at Microsoft, to learn how Microsoft is helping retailers navigate change and chart a path forward.
Alysa Taylor

Alysa Taylor

Corporate Vice President of Industry, Apps, and Data Marketing
Microsoft
11:15am11:45am
Featured Session

Decoding the future with Mitch Joel

Scaling supply chain sustainability

The expansion of the resale economy could be coming to your store soon

Worth the hype? What brands should know

11:30am1:30pm
Networking Event

Attendee lunch options

11:30am1:30pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Location: South Concourse, Level 2

Food Concessions on Expo
Level 1: Expo Lounge, back of 300 aisle
Level 3: Expo Lounge, back of 3500 aisle
Level 3: Nedap Lounge, back of 5000 aisle
Level 3: LOC Lounge, back of 6500 aisle

Food Court
Location: Across from Special Events Hall, Level 1.

11:45am12:15pm
Exhibitor Big Ideas

Accelerate & optimize your DTC strategy - How brands are leveraging order management systems (OMS) to compete in omnichannel commerce today produced by enVista

11:45am12:15pm
Expo, Level 3, Expo Stage 3
Brands that have a strong direct-to-consumer strategy and enabling technology are realizing clear competitive advantage. An agile omnichannel order management system with enterprise inventory visibility and shipment experience management is key to optimizing order orchestration, fulfillment and the customer experience. Find out how some of the most recognized brands in eyewear, wine and spirits, pet food and consumer goods, are accelerating omnichannel transformation - improving both their customer experience and profitability. In this insightful session learn keys for determining omnichannel strategies, technology and fulfillment partners.  

Session produced by American Express

Session produced by Bringg

Session produced by dunnhumby

Session produced by Instacart

12:00pm12:20pm
Food Service Tech Pavilion

Food Service Tech Session

12:00pm12:20pm
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

12:00pm12:30pm
Featured Session

Is your brand circular enough?

Latest consumer research reveals the key psychological drivers and innovations for retail 2024

Size inclusivity: How to do plus size fashion

Winning the battle in digital supply chain visibility

12:30pm2:30pm
Additional Attendee Program

Expo tours

12:30pm2:30pm
Level 1, 1B 03

Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Looking for specific products to enhance your business? Take advantage of the 5 topic-specific Expo Tours and visit companies recognized for delivering the latest in retail technology across multiple disciplines. Each curated, two-hour tour is a guided walking journey through the Expo Hall.

Artificial intelligence (AI), data integration and personalization tour
This tour focuses on AI companies with technology integrated into the retail workflow. Visit companies with smart recommendation engines that provide real time insights, automate processes, augment human labor, predict demand, and use these practices to increase overall productivity and revenue.

Digital marketing and ecommerce tour
The tour focuses on companies leading innovation in digital marketing, ecommerce, and loyalty. You will learn about cutting-edge technology that engages consumers early in the purchase funnel, from the awareness phase all the way to loyalty and fulfillment.

Future and emerging tech tour
Staying on the cutting edge has never been more important. This tour will focus on the Internet of Things (IoT), voice, commercial applications for 5G, personalized and predictive health, extended reality, live-streaming and predictive commerce. Visit companies that focus on technologies adapted to consumers in brick and mortar and review the importance of these applications for the future of retail.

Supply chain, logistics, automation and fulfillment tour
Visit companies specializing in technologies for operational requirements in supply chain, logistics, worker health, automation and fulfillment, to highlight best practices, key learnings, and innovations in response to COVID-19. The tour will focus on innovations in warehouse automation and its link to ecommerce, fulfillment center technologies delivery and logistics. Get updated information on improved picking accuracy, complete inventory visibility, and the flexibility to handle peak seasons, pandemic response and future growth.

All tours will depart from the Expo Tour room on level 1 of the Javits.

Expo Tours powered by:

12:45pm1:15pm
Networking Event

Retailer table talks

12:45pm1:15pm

Open to Retailers with a Full Conference Pass.

Join these retailer-only, small group conversations focused on topics and challenges retailers are facing today. The intimate environment offers the ability to share and hear solutions, unique perspectives and valuable takeaways from retailers facing the same issues, leaving you with insights to implement immediately. Topics are crowd sourced by retailers and discussions are led by retailers.

Space is limited and will be first-come, first-served. Topics will be announced prior to the event.

1:00pm1:20pm
Food Service Tech Pavilion

Where data analytics and data security intersect in foodservice

1:00pm1:20pm
Expo, Level 1

Data security has long been a hot topic in foodservice, but with all the new data becoming available to operators, data analytics is once again a key application and focus as the two had to go hand in hand with one another. Customer data is much more prevalent in the industry and acts as the gateway to your customers. Understanding who your customers are and what they want is key to creating loyal guests, but their data must be secured at all times. In this session, our speaker will delve into the ways in which we can both acquire and secure the data we receive on our customers.

Food Service Technology Pavilion developed in partnership with:

1:30pm2:00pm
Networking Event

Retailer table talks

1:30pm2:00pm

Open to Retailers with a Full Conference Pass.

Join these retailer-only, small group conversations focused on topics and challenges retailers are facing today. The intimate environment offers the ability to share and hear solutions, unique perspectives and valuable takeaways from retailers facing the same issues, leaving you with insights to implement immediately. Topics are crowd sourced by retailers and discussions are led by retailers.

Space is limited and will be first-come, first-served. Topics will be announced prior to the event.

Exhibitor Big Ideas

AI-powered WFM optimizing labor efficiency and the employee experience produced by Legion Technologies

1:30pm2:00pm
Expo, Level 1, Expo Stage 1

Meeting demands for new channels, frictionless shopping experiences and enhanced customer loyalty has
accelerated digital transformation investments for customers. Is your WFM technology keeping pace,
providing a similar experience for your employees? Or, are outdated processes and technology a hidden
reason behind attrition?

New thinking and modern solutions are needed to deliver the business outcomes you need, empower your
employees and keep them. Join us as we share how Legion’s AI-powered WFM delivers better, more accurate labor plans, optimizes store execution and empowers your employees

How Columbia Sportswear is using automation to drive business success during the pandemic produced by Precisely

1:30pm2:00pm
Expo, Level 3, Expo Stage 5
The COVID-19 pandemic has caused many disruptions to internal business processes, supply chains and retail operations, forcing us to rethink retail operations. In this session Columbia Sportswear will discuss how the pandemic and supply chain issues have affected their business automation endeavors and practices.
default speaker image

Holly Day

Extended Supply Chain Manager
Columbia Sportswear

How GNC accelerated omnichannel transformation, profitability and competitive advantage - And what’s next! produced by enVista

1:30pm2:00pm
Expo, Level 3, Expo Stage 4
GNC’s leadership strategically invested in omnichannel strategies and technology to enable buy, fulfill, return anywhere commerce in 2019. Their timing couldn’t have been better. During the shutdown, the global retailer was able to expose store inventory available to promise (ATP) online and successfully stand up BOPIS and curbside pickup in only two weeks! Hear firsthand from GNC technology leaders about their two-year omnichannel journey, lessons learned and what’s next for this retail leader. Join us for an interactive and insightful Big Ideas Session!

How two global retailers are modernizing their brand using a digital-first approach produced by JESTA

1:30pm2:00pm
Expo, Level 3, Expo Stage 3
The pandemic has ignited a new narrative for the future of retail. Join us as we discuss the transformative technological journeys of two leading retailers, Cavender’s and Harry Rosen. Learn how the Western-wear and luxury menswear retailers embarked on a forward-thinking mission to embrace consumer demands and enable customer-centric commerce. Get insights on how to leverage technologies such as direct-to-consumer (DTC), headless commerce, artificial intelligence (AI) and machine learning (ML) to rethink retail and achieve an agile supply chain that will position your business to thrive.
2:00pm2:20pm
Food Service Tech Pavilion

Food Service Tech Session

2:00pm2:20pm
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

2:00pm2:30pm
Featured Session

2022's top tech challenges and opportunities

AI demand planning: a game changer for redefining traditional practices reducing inventory, returns and markdowns

Heydays or headwinds: Outlook for 2022

The power of distribution automation

2:15pm3:00pm
Exhibitor Big Ideas

Next-generation cybersecurity for retail - How to provision SASE solutions for your network today produced by Comcast Business

2:15pm3:00pm
Expo, Level 3, Expo Stage 5

SASE merges security with SD-WAN to create a single, unified cloud service with benefits including flexible scalability, simplified WAN deployment, increased security, and application-based bandwidth allocation. 

Join our experts for a technical discussion about how SASE models can be configured to best support today’s retail network applications (including SWG, CASB, ZTNA, and FWaaS), identify sensitive data and malware, decrypt content at line speed, continuously monitor sessions, and assess risk and trust levels. 

Amit Verma

Amit Verma

VP, Solutions and Technology
Comcast Business Enterprise Solutions

Orchestrating omnichannel fulfillment success at Duluth Trading Company produced by Softeon

2:15pm3:00pm
Expo, Level 1, Expo Stage 2
Omnichannel fulfillment success requires the precise orchestration of each and every order. You need powerful tools to define business and fulfillment rules, both at the network level and at each fulfillment node, and then dynamically execute those rules to maximize customer experience while minimizing costs. In this session, you’ll learn how Omnichannel retail leader Duluth Trading Co. is successfully navigating these orchestration challenges, using tools such as Distributed Order Management and advanced WMS. Featuring first-hand insight from Chris Teufel, CIO/SVP of Supply Chain for Duluth Trading Co.

Session produced by StoreForce

Session produced by Toshiba Global Commerce

Session produced by Workjam

2:45pm3:15pm
Featured Session

Is plant-based- truly taking root?

Middle commerce: The new class of retail

NRF Curated Session

3:15pm3:45pm
Exhibitor Big Ideas

5 marketing retail strategies to win local produced by Podium

3:15pm3:45pm
Expo, Level 3, Expo Stage 4
Retail consumers are changing—new expectations and demands aren’t just a future state—they’re here today. It’s time for local retail businesses to rethink old marketing strategies and adapt to the new calls for a better shopping experience from modern customers. Join us in this session as we cover five marketing retail strategies to win local business. You’ll walk away with best practices, specific to retail, and a plan of action to reach your local customers and beat the competition. 

Amplifying data and analytics to scale Ulta Beauty’s personalization vision produced by SAS

3:15pm3:45pm
Expo, Level 3, Expo Stage 5
Join us to hear how Ulta Beauty is unleashing data and analytics to deliver the most meaningful and personalized customer experiences that engender love and longer term loyal shopping.

Scan & Go: A fleeting fad or the future of retail? produced by Anyline

3:15pm3:45pm
Expo, Level 1, Expo Stage 1
Since the first Amazon Go video back in 2016, Scan & Go has become the talk of the retail world. Slow to take over within the brick-and-mortar shopping experience, the push of the pandemic has provided a resurgence in customer demand for fast and easy check-out. So is Scan and Go right for your store? 

Session produced by Adobe

Session produced by Newstore

3:30pm4:00pm
Keynote Session

A Conversation with Best Buy CEO, Corie Barry

3:30pm4:00pm
Javits North, Level 5, SAP Theatre
More details on this session coming soon!
4:00pm4:30pm
Exhibitor Big Ideas

Crafting the future of returns: Customized, convenient, cost-efficient produced by Narvar

4:00pm4:30pm
Expo, Level 1, Expo Stage 2
As much as 30% of online purchases are returned, and "bracketing" (buying multiple items intending to return what doesn't work) has skyrocketed to 60% as more people turn their bedrooms into fitting rooms. Consumers increasingly want concierge-level service across the board, with more convenient options to return how and when they want - for free. The cost to retailers to keep up can be unsustainable. Learn from leading brands who customize their returns experience and operations to mitigate these costs while meeting consumer expectations.
Anisa Kumar

Anisa Kumar

SVP and Managing Director, US Direct to Consumer
Levi Strauss & Co.

How Carter's and Finish Line are using RFID to create inventory visibility across the supply chain produced by Nedap

4:00pm4:30pm
Expo, Level 3, Expo Stage 5
As consumers reset the expectations of fulfillment to being fast and convenient, retailers and brands are adapting their operations and supply chain to meet those expectations. Join Andrew Tashiro, Sr. Director of Omnichannel & Strategy at Carter's to learn how improved inventory accuracy leads to omnichannel sales growth and hear from Gina Guardamondo, VP of Loss Prevention at Finish Line to learn how RFID data-driven loss prevention can help improve operational efficiencies, reduce shrink and increase profitability.  
 
Join us to learn how retailers and brands can leverage RFID technology to create inventory visibility. 

Session produced by Koerber Supply Chain

Session produced by Movista

Session produced by Sitecore

Keynote Session

Earning customer loyalty: A fresh take from Albertsons CEO Vivek Sankaran

4:00pm4:30pm
Javits North, Level 5, SAP Theatre

The past 18 months has accelerated changes in how consumers shop for groceries and what they expect in terms of ease, choice and speed of delivery. With this new reality, building enduring relationships that transcend the transaction and drive long-term loyalty is a top priority for Vivek Sankaran, who heads the nation’s second-largest grocer. This fireside chat will delve more deeply into the staying power of pandemic-driven behavior changes among consumers and how Albertsons is leveraging the power of technology to better serve them.

4:00pm5:00pm
Networking Event

Expo happy hour

4:00pm5:00pm
Expo, Level 1 and 3
Grab a drink while strolling through the aisles to take in the latest cool retail tech.
4:30pm5:00pm
Keynote Session

NRF Curated Session

4:30pm5:00pm
Javits North, Level 5, SAP Theatre
More details on this session coming soon!
6:00pm8:00pm
Additional Attendee Program

Guided retail store tours

6:00pm8:00pm
Meet at designated store

Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Guided retail store tours provide curated, guided walking tours of cutting-edge spaces by global retail leaders. See firsthand how these retailers are using their understanding of changing behaviors and technology to enhance the customer experience.

Who should participate?
Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, or retailers who want to stay on the cutting edge.

What will I learn?
Seven factors that drive retail success: the human touch, use of technology, store design, brand story, employee training, adaptation to change, and a unique value proposition.

What is the tour experience?
Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, a store administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location.

What are the benefits?

  • Gain insider insights
  • Hear from industry subject matter experts
  • Stay in touch with industry trends and technology
  • Network with your peers

Hudson Yards tour: Merging brick-and-mortar with digital
Tour duration: 2 hours (6pm – 8pm)
One of the newest shopping facilities in New York City, Hudson Yards represents the state of retail today. A vertical mall that is easy to navigate, it is a remarkable riff on the concept of new retail pioneered in China by Alibaba founder Jack Ma. From out-of-the-box mindfulness to participatory experiences to luxury brands reinventing themselves, Hudson Yards offers in a single structure the best of what leading-edge retail has to offer.

SoHo + NoHo tour: Visionary innovation meets savvy reinvention
Tour duration: 2 hours (6pm – 8pm)
Nowhere is the scale and diversity of retail more pronounced than in SoHo & NoHo. Known worldwide for its innovative artistry and artfulness, it is here that retail is unbound, spilling all over the streets in a kaleidoscope of forms. Side by side with iconic stores are avant-garde pop-ups that will not be around tomorrow. The randomness is inspirational, and it adds to the neighborhood’s excitement. See why SoHo & NoHo is the place that old stores come to reinvent themselves.

All Guided Retail Store tours will depart from a designated location to be emailed to tour participants prior to the event.

Developed in partnership with:

Tuesday, January 18

8:00am8:30am
Networking Event

Donut dunk

8:00am8:30am
Javits North, Level 5
Start the day off with complimentary donuts and coffee.
8:30am9:15am
Keynote Session

NRF Curated Session

8:30am9:15am
Javits North, Level 5, SAP Theatre
More details on this session coming soon!
9:00am4:00pm
General Info

Expo open

9:00am4:00pm
Expo, Level 1 and 3

See the next big thing before it's big!

Explore innovative technologies, learn about groundbreaking solutions and connect with the biggest movers in retail today.

See the current list of exhibitors or view the floor plan.

NRF Innovation Lab

9:00am4:00pm
Expo, Level 1
The NRF Innovation Lab showcases the latest applications in artificial intelligence, augmented reality, machine learning, facial recognition, robotics and more. This immersive exhibit tracks the latest developments in retail’s tech transformation.

Startup Zone

9:00am4:00pm
Expo, Level 1
The Startup Zone gives you a sneak peek at the newest companies that are changing the way we retail. Get in on the ground floor with forward-thinking innovators that accelerate your business forward.
9:15am9:45am
Exhibitor Big Ideas

Return for refund: Your omnichannel experience hot button produced by Appriss Retail

9:15am9:45am
Expo, Level 3, Expo Stage 3
Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Amy Davidson, former CMO of Party City, explains how you can fill gaps in the returns experience and keep consumers engaged. 

Session produced by Antuit

Session produced by Fortinet

Session produced by Generix

Session produced by VTEX

Keynote Session

The art and (data) science of merchandising: A conversation with Pete Nordstrom

9:15am9:45am
Javits North, Level 5, SAP Theatre
Nordstrom has focused on providing customers with unparalleled service and personalized shopping experiences for 120 years. To translate its heritage of excellence in service to a digital world, the retailer remains focused on leveraging physical and digital assets to create a truly seamless and interconnected experience wherever and however customers choose to shop. Nordstrom’s digital-first approach to merchandising enables its merchants to leverage customer insights to ensure the company is deploying the right product to the right place at the right time. Through this agile approach, the fashion retailer is able to blend its deep relationships with data-driven insights to offer a product selection that resonates with customers and sparks a sense of discovery. Hear Pete Nordstrom, president and chief brand officer, discuss the company’s approach to merchandising, how it’s leveraging alternative partnership models and its commitment to being a partner of choice to established and emerging brands.
9:45am10:15am
Keynote Session

When climate becomes a business imperative

9:45am10:15am
Javits North, Level 5, SAP Theatre
We are in a climate crisis and inaction is not an option - what if we reframe the relationship between climate change and economic prosperity? What seems like a cost today becomes an investment in the future. In this session, we will discuss how leaders across a broad ecosystem are needed to transform to a net-zero economy. This will require reimagining, reinventing, and redesigning many of the day-to-day experiences, as well as how businesses and economies operate. Join Jennifer Steinmann, Deloitte Global Environmental, Social, and Governance (ESG) marketplace leader and IKEA U.S. CEO and CSO Javier Quiñones as they discuss driving tangible climate, economic, and social change across retail. In this mainstage session, you’ll understand the economic cost of action versus inaction; key insights on approaching global change; and how retail can navigate the climate ecosystem, taking a systems approach, where some choices will get you further ahead.
10:00am10:20am
Food Service Tech Pavilion

Robotics, vending and micro-markets, oh my!

10:00am10:20am
Expo, Level 1

Staff constraints within the foodservice industry has accelerated innovation in robotics, vending, and micro-market offerings; be it contactless and self-serve experiences or robots flipping hamburgers and making pizza. Many foodservice brands have been considering and even testing ways to incorporate these new ideas into their established offerings. Our speaker will discuss what you should consider when looking into options for robotics, vending, or micro-markets within your business.

Food Service Technology Pavilion developed in partnership with:

10:00am12:00pm
Additional Attendee Program

Expo tours

10:00am12:00pm
Level 1, 1B 03

Separate registration and additional fee required. Retailers only.

Expo Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Looking for specific products to enhance your business? Take advantage of the 5 topic-specific Expo Tours and visit companies recognized for delivering the latest in retail technology across multiple disciplines. Each curated, two-hour tour is a guided walking journey through the Expo Hall.

Artificial intelligence (AI), data integration and personalization tour
This tour focuses on AI companies with technology integrated into the retail workflow. Visit companies with smart recommendation engines that provide real time insights, automate processes, augment human labor, predict demand, and use these practices to increase overall productivity and revenue.

Digital marketing and ecommerce tour
The tour focuses on companies leading innovation in digital marketing, ecommerce, and loyalty. You will learn about cutting-edge technology that engages consumers early in the purchase funnel, from the awareness phase all the way to loyalty and fulfillment.

Future and emerging tech tour
Staying on the cutting edge has never been more important. This tour will focus on the Internet of Things (IoT), voice, commercial applications for 5G, personalized and predictive health, extended reality, live-streaming and predictive commerce. Visit companies that focus on technologies adapted to consumers in brick and mortar and review the importance of these applications for the future of retail.

Supply chain, logistics, automation and fulfillment tour
Visit companies specializing in technologies for operational requirements in supply chain, logistics, worker health, automation and fulfillment, to highlight best practices, key learnings, and innovations in response to COVID-19. The tour will focus on innovations in warehouse automation and its link to ecommerce, fulfillment center technologies delivery and logistics. Get updated information on improved picking accuracy, complete inventory visibility, and the flexibility to handle peak seasons, pandemic response and future growth.

Food service tech tour
There has always been overlap within food and beverage and retail, but the technology that intersects both industries is crucial to bringing success to all. This tour will focus on the crossover areas, including front and back of house technologies, robotics, AI, food safety, sustainability, and supply chain. Participants will meet with technology companies providing streamlining efficiencies and innovative solutions in the food and beverage industry.

All tours will depart from the Expo Tour room on level 1 of the Javits.

Food Service Tech Expo Tour powered by:

All other Expo Tours powered by:

10:00am4:30pm
Networking Event

The FQ Equality Lounge

10:00am4:30pm
Special Events Hall, Level 1
The FQ Equality Lounge is powered by the Female Quotient, an organization that creates experiential pop-ups at global conferences, corporations and college campuses where people of all races, genders and backgrounds can unite to activate change together.
10:15am11:00am
Exhibitor Big Ideas

Session produced by Adobe

Session produced by Connection

Session produced by Dell

10:15am11:00am
Expo, Level 1, Expo Stage 1

Session produced by JRNI

10:15am11:00am
Expo, Level 3, Expo Stage 4

The future of network security: Why retailers should consider cloud-based security solutions now produced by Comcast Business

10:15am11:00am
Expo, Level 3, Expo Stage 5

Retail’s critical technology solutions rely on the power of strong network infrastructures. But the more connected we are, the more secure we have to be. Confronted with escalating threats, tightening privacy regulations, and growing customer concerns about data security, retailers are facing unprecedented pressures.

SASE merges security with SD-WAN to create a single, unified cloud service with far-reaching benefits. Join us to discuss how retailers can leverage SASE to develop holistic network strategies.

Bob Victor

Bob Victor

SVP, Product Management
Comcast Business Services
10:30am11:00am
Featured Session

How to create value from livestream commerce

Marketplaces: Booming business today, but what's next?

What's next for last mile? Bracing for change

The FQ Equality Lounge

Building diversity and inclusion into your organization's DNA

10:30am11:00am
Special Events Hall, Level 1, FQ Equality Lounge
Diversity and inclusion are more than buzzwords — they are differentiators. The workforce of today is driven by a sense of purpose and belonging. How do we create cultures of representation where everyone feels seen, heard, and valued? In this conversation, leaders share best practices for making sure diversity and inclusion are part of an organization's DNA.
Bahja Johnson

Bahja Johnson

Head of Customer and Community Belonging: Growth and Enablement
Gap Inc.
11:00am11:20am
Food Service Tech Pavilion

Food Service Tech Session

11:00am11:20am
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

11:00am2:00pm
Additional Attendee Program

VC startup meetups

11:00am2:00pm

Pre-registration required.

VC and Startup collaborations begin here. NRF will match innovative startups and investors for one-on-one meetings. Participating startups will be sourced from the NRF Innovation Lab and Startup Zone at NRF 2022.

VC's and Startups must pre-register to attend. Click here to learn more.

11:15am11:45am
Featured Session

Chinese shopping festivals – How to prepare and capitalize on growth opportunity

Fit-technology – Are we there yet?

Global Store Tour: Exceptional new store openings from around the world

Gray market goods: Why brands are seeing red

11:30am1:30pm
Networking Event

Attendee lunch options

11:30am1:30pm
Javits, various locations

Take a break and grab lunch with your retail industry colleagues.

Food Truck Alley and Lounge
Choose from some of New York's most popular mobile culinary artisans.
Location: Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2

Seating available in the Food Truck Alley Lounge.
Location: South Concourse, Level 2

Food Concessions on Expo
Level 1: Expo Lounge, back of 300 aisle
Level 3: Expo Lounge, back of 3500 aisle
Level 3: Nedap Lounge, back of 5000 aisle
Level 3: LOC Lounge, back of 6500 aisle

Food Court
Location: Across from Special Events Hall, Level 1.

12:00pm12:20pm
Food Service Tech Pavilion

Farm to fork connections: Blockchain, supply chain, and logistics

12:00pm12:20pm
Expo, Level 1

The concept of 'Farm to Fork' and the supply chain has been in the spotlight for a while, because consumers want to know more than ever where their food is coming from, and the operator has been looking to establish new and focused local, regional and national providers. Using technology such as blockchain, we can better address the point of production through transportation, storage, and onto the customer's plate. It is imperative that every point of the supply chain is captured correctly and our speaker will address the key components needed to be both reported and read appropriately to ensure safe delivery from farm to fork.

Food Service Technology Pavilion developed in partnership with:

12:00pm12:30pm
Featured Session

Beyond the transaction: Are flexible payments the new marketing play?

Consumers hard-wired for connection: The sway of content, community and commerce

Mastering white glove delivery

WW: Changing consumer dynamics & the customer journey

The FQ Equality Lounge

Building brand loyalty: Why it looks different between generations

12:00pm12:30pm
Special Events Hall, Level 1, FQ Equality Lounge
There is no “one-size-fits-all” solution when it comes to brand loyalty — people from different demographics respond in many ways. Why is that? In this conversation, we discuss why understanding different age groups is key to building brand loyalty.
1:00pm1:20pm
Food Service Tech Pavilion

Food Service Tech Session

1:00pm1:20pm
Expo, Level 1

Session details coming soon!

Food Service Technology Pavilion developed in partnership with:

1:00pm1:45pm
Exhibitor Big Ideas

10 strategies for accelerating digital growth in a new retail reality produced by FitForCommerce

1:00pm1:45pm
Expo, Level 3, Expo Stage 4
Let's face it…there's no return to "normal". Customer behaviors and preferences constantly evolve, dictating how retailers and brands redefine and restructure the ever-changing omnichannel shopping journey. 
For some companies, it means getting back to the basics and building a new foundation. For others, it means leveraging social influence for digital commerce or implementing new initiatives like micro-fulfillment or recommerce.
 
Join our c-suite retail leaders as we discuss 10 retail strategies that will help accelerate your business.

Session produced by Fareye Technologies

Session produced by Stratacache

Talkdesk: The future of customer service produced by Talkdesk, Inc.

1:00pm1:45pm
Expo, Level 3, Expo Stage 3
Join Talkdesk, the global cloud contact center innovator, for a lively exploration of customer experience trends. We’ll dive into the what the future holds retail customer service, including:
What investments retailers are making in CX technology
Emerging trends across service engagement channels
How CX professionals are handling expectations for personalized service
The ways AI will play a role in both complementing and enabling retailers to better meet customer needs
2:00pm2:20pm
Food Service Tech Pavilion

Where the FOH and BOH goes from here

2:00pm2:20pm
Expo, Level 1

New technology innovation in the front and back of the house has continued to evolve over the past few years and it is that technology that gives brands a leg up on the competition. Understanding how building an effective and efficient technology stack that is usable and accessible at the store level, and above-store regionally, nationally and by brand, is key to building a better business. In this session, the components of an effective technology stack will be discussed, including how to use technology that’s already implemented, and incorporating new technology that will better your operations on a daily basis.

Food Service Technology Pavilion developed in partnership with:

2:00pm2:30pm
Featured Session

Delivering force-multiplier consumer value with business ecosystems and new business models

NRF Curated Session

Why ordering your couch will soon feel a lot like ordering a loaf of bread

The FQ Equality Lounge

Making purpose purposeful: Using brand values to connect with consumers

2:00pm2:30pm
Special Events Hall, Level 1, FQ Equality Lounge
Today's consumers expect more from brands. Beyond simply offering high-quality products and services, they also expect brands to embody the values they value and make a positive difference in the world. In this discussion, we explore how brands can use their own organizational values to connect with consumers in a more impactful way. We also discuss the potential risks of cause-based modes of doing business, and how brands can mitigate this.
2:45pm3:15pm
Exhibitor Big Ideas

How iFood card success has shaped the Brazilian market through technology and innovation produced by Givex

2:45pm3:15pm
Expo, Level 3, Expo Stage 3
In less than 2 years, iFood Card has had an incredible success, selling over R$ 1Bi in GMV (approx. 200 million USD). Starting as an online player and growing its brand presence through partners integrated with the Givex Hub and connected to +150K POS and +50 million users from digital wallets, the card has managed to build a unique positioning both online and offline, helping Ifood's ecosystem to grow through loyalty initiatives and segmented promotions.
Maria Costa

Maria Costa

Managing Director for Givex Latin America
Givex

Hybrid retail and the future of commerce produced by BigCommerce

2:45pm3:15pm
Expo, Level 3, Expo Stage 4
Consumer shopping behavior has drastically changed with the rapid growth of ecommerce. As consumers return to in-person shopping, retailers are exploring how they can create a more connected and captivating brand experience between online and offline shopping. 
Discover the trends driving a hybrid commerce experience
Learn about future-forward omnichannel strategies
Become inspired by industry-leading retail brands

Session produced by Linkfluence

3:00pm3:30pm
Keynote Session

The art of brand invention and innovation

3:00pm3:30pm
Javits North, Level 5, SAP Theatre
More details on this session coming soon!
3:00pm4:00pm
Networking Event

Snack attack

3:00pm4:00pm
Expo, Level 1 and 3
Grab a snack while strolling through the aisles to take in the latest cool retail tech.
3:30pm4:00pm
Keynote Session

NRF Curated Session

3:30pm4:00pm
Javits North, Level 5, SAP Theatre
More details on this session coming soon!

Wednesday, January 19

10:00am12:00pm
Additional Attendee Program

Guided retail store tours

10:00am12:00pm
Meet at designated store

Separate registration and additional fee required. Retailers only.

Guided Retail Store Tours can be purchased when you register for NRF 2022 or through the dashboard (see Add-on Experiences) after registration has been completed.

Guided retail store tours provide curated, guided walking tours of cutting-edge spaces by global retail leaders. See firsthand how these retailers are using their understanding of changing behaviors and technology to enhance the customer experience.

Who should participate?
Retail executives in fashion, apparel, health, beauty, cosmetics, jewelry, restaurants, and department stores. For executives in branding, IT, operations, business analyst consulting, or retailers who want to stay on the cutting edge.

What will I learn?
Seven factors that drive retail success: the human touch, use of technology, store design, brand story, employee training, adaptation to change, and a unique value proposition.

What is the tour experience?
Each guided tour is led by a retail industry expert who will take retailers to several carefully selected stores at a premier shopping destination. At each store, a store administrator will speak about the features, innovations, store design experience, customer service enhancements and brand stories at that location.

What are the benefits?

  • Gain insider insights
  • Hear from industry subject matter experts
  • Stay in touch with industry trends and technology
  • Network with your peers

American Dream tour
Tour duration: 3 hours (10am – 1pm)
A world-class retail and entertainment destination, American Dream is redefining the customer experience in shopping and leisure with a unique combination of retail, dining, technology, entertainment and attractions in one location. American Dream features over 450 retail, food and specialty shops including North America’s largest fully enclosed indoor DreamWorks Water Park, a Nickelodeon Universe Theme Park, a 16-story Big Snow Indoor Ski & Snow Park, KidZania, a live performing arts theater and more!

Hudson Yards tour: Merging brick-and-mortar with digital
Tour duration: 2 hours (10am – 12pm)
One of the newest shopping facilities in New York City, Hudson Yards represents the state of retail today. A vertical mall that is easy to navigate, it is a remarkable riff on the concept of new retail pioneered in China by Alibaba founder Jack Ma. From out-of-the-box mindfulness to participatory experiences to luxury brands reinventing themselves, Hudson Yards offers in a single structure the best of what leading-edge retail has to offer.

SoHo + NoHo tour: Visionary innovation meets savvy reinvention
Tour duration: 2 hours (10am – 12pm)
Nowhere is the scale and diversity of retail more pronounced than in SoHo & NoHo. Known worldwide for its innovative artistry and artfulness, it is here that retail is unbound, spilling all over the streets in a kaleidoscope of forms. Side by side with iconic stores are avant-garde pop-ups that will not be around tomorrow. The randomness is inspirational, and it adds to the neighborhood’s excitement. See why SoHo & NoHo is the place that old stores come to reinvent themselves.

All Guided Retail Store tours will depart from a designated location to be emailed to tour participants prior to the event.

Developed in partnership with: