GK Honored As the Leader for Customer Satisfaction for Large Vendors in the RIS Software LeaderBoard 2024

GK Software, a leading global provider of comprehensive retail applications for real-time omnichannel business systems, today announced it was named a leader in the RIS Software LeaderBoard 2024 across multiple categories focused on customer satisfaction, overall performance and more. The strong showing solidifies GK’s position among the industry’s best solution providers.

The RIS Software LeaderBoard provides reputable, head-to-head rankings that help retailers make smart investment decisions in an increasingly competitive technology marketplace. The prestigious rankings primarily consider customer satisfaction, based on retailers’ assessments of the provider’s support, service, value and more. Other considerations include the company’s revenue and breadth of retail technology offerings.

  • GK earned top three rankings for numerous categories, including but not limited to:
  • Customer Satisfaction for Large Vendors (#1)
  • Leaders in Overall Performance by Tier One & Mid-Size Retailers (#1)
  • Leaders in Overall Performance (#2)
  • Leaders in Quality of Support by Tier One & Mid-Size Retailers (#2)
  • Leaders in Ease of Administration & Maintenance by Tier One & Mid-Size Retailers (#2)
  • Leaders in Quality of Service (#3)
  • Customer Satisfaction for Grocery Vendors (#3)
  • Customer Satisfaction by Tier One Retailers (#3)

“The LeaderBoard is a months-long rigorous process each year,” said Jamie Grill-Goodman, editor-in-chief, RIS News. “To place anywhere on the LeaderBoard is a testament to the company’s customer satisfaction and value. This year’s winners truly represent the technology titans of the retail industry.”

GK’s exceptional rankings conclude a strong year for the company. Earlier in 2023, GK announced a strategic investment from Fujitsu, a new AI-powered loyalty solution called GK Engage and a composable commerce architecture for its renowned CLOUD4RETAIL platform. The company also hosted its first-ever U.S. customer event in Sept. 2023; the U.S. Retail Innovation Summit brought together over 150 attendees and showcased GK’s strong relationships with its global customer base.

“We strive to keep our customers’ needs central to everything we do, and these rankings prove that our retail customers are reaping the benefits of that initiative,” said Michael Jaszczyk, CEO, GK Americas, and chief digital transformation officer, GK Software SE. “This year’s notable recognition in the RIS Software LeaderBoard is proof of the fantastic team we have at GK, from the solution developers and sales team to the client representatives and support teams that deliver on our customer satisfaction objectives. We’re excited to continue this momentum into 2024 and beyond.”

To learn more and review the entire RIS Software LeaderBoard 2024 report, please visit: https://risnews.com/leaderboard24.

About GK
GK Software breaks down the barriers to unified commerce with its open CLOUD4RETAIL platform and a broad portfolio based on it, like OmniPOS
for point of sale, self-checkout, mobile POS, GK Drive for forecourt control, mobile customer engagement and a full range of store/back-office solutions. The company is a recognized leader in omnichannel retail, offering a single, global software platform for all retail formats and touchpoints. Ten of the Top 50 retailers worldwide rely on GK, and GK is the fastest growing global POS provider in new installations over the last three years. For more information, visit www.gk-software.com.

About RIS News

RIS is the essential source of information for retail executives, connecting them with relevant content to identify top business solutions and strategies to make smarter IT and business decisions. Not only does the diverse and award-winning RIS portfolio provide retailers with access to the tools and intelligence they need to thrive, but it also connects them with their peers to share, learn, and grow as leaders. Benchmark research, exclusive industry coverage, innovative storytelling, and best-in-class events all provide today’s leaders with assets to grow their knowledge, profits, and productivity. RIS also produces weekly newsletters (subscribe here) and readers can follow on FacebookTwitter and LinkedIn.

To learn more about RIS News, visit risnews.com.  


About EnsembleIQ
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