Chargeback Gurus provides comprehensive management solutions to help businesses recover lost revenue from chargebacks and fraud. Our chargeback representment and prevention services take the pain out of chargeback management and deliver true ROI for clients.
Our proprietary FPR-360™ tool with Root Cause Analyzer™ looks at over 40 unique data points to identify business vulnerabilities and prevent up to 50% of chargebacks. Our Smart Chargeback Representment™ Process combines automation, data analytics and expert analysts to help companies recover up to 70% of chargebacks.
What is a Chargeback?
What is Chargeback Representment (Fight & Recovery)?
E-Commerce Fraud Protection: Simple, Proven Steps to Prevent Fraud
An Introductory Guide to E-Commerce Fraud Prevention [eGuide]
The experts at Chargeback Gurus, an industry leader in chargeback and fraud mitigation services, know every chargeback tells a story that goes well beyond revenue losses. Each time a chargeback is filed, it gives data that provides insight into what customers are experiencing.
Is it fraud, poor service, product quality or shipping delays? Chargeback Gurus’ Root-Cause Analyzer is powerful solution for collecting data from chargebacks and providing analytics that discover the true sources of chargebacks that are draining billions from ecommerce enterprises each year and causing harm to customers relationships.
Chargeback Gurus’ Root-Cause Analyzer identifies the true causes of chargebacks in real-time and takes the necessary actions to help minimize them. The tool uses artificial intelligence and human intelligence to analyze more than 40 data points and detects patterns and vulnerabilities causing chargeback spikes, stopping up to 15 percent of chargebacks.
“Chargebacks not only equate to billions in lost sales every year, but when you factor in the cost to manufacture, market and ship the product, and the potential damage to merchant accounts, they could mean financial losses of 2.5 times the original transaction value,” said Suresh Dakshina, President of Chargeback Gurus. “Ecommerce enterprises using the Root-Cause Analyzer tool can get to the bottom of their chargebacks, rein in revenue loss and understand exactly where chargebacks are coming from and how they affect their customer experience.”
As part of Chargeback Guru’s industry-leading chargeback prevention and recovery solution, the Root-Cause Analyzer, is a 24/7 system that can help examine areas of a business’ operations and determine where problems or inefficiencies can lead to spikes in chargebacks. Areas of the business the tool examines includes:
· Marketing. Are you getting chargebacks because customers are disappointed that your products aren't satisfactory? Your marketing team may be setting unrealistic expectations.
· Customer Service. How much contact do customers typically have with your company before they file a chargeback? Are they unable to reach you easily? Better, more accessible customer service may be the solution here.
· Referral Traffic. Are many of your chargebacks coming from sales you can source to a particular traffic provider? It may be time to reconsider that relationship.
· Salespeople. If your sales team is pressuring customers into making purchases that they later regret, they might need to be trained to take a different approach.
· Manufacturing. Low-cost offshore manufacturers sometimes produce low-quality goods, which can lead to customer dissatisfaction and chargebacks.
The Root-Cause Analyzer is available exclusively for Chargeback Gurus customers as part of its full-service suite of chargeback management tools. Chargeback Gurus was able to help over 2,200 merchants sustain their merchant accounts by removing the guess work and focusing on precise strategies to overcome the challenge of improving customer experience and improving revenues.
To help retailers fight chargebacks, Chargeback Gurus has released a new guide, Why Chargebacks are No Longer a Cost of Doing Business, that provides a roadmap for business on how to avoid chargebacks effectively and significantly improve their bottom line. The guide is free to download.
Dallas, Texas – Chargeback Gurus, a global leader in ecommerce payment management and innovative developer of fraud and chargeback prevention solutions, has released a new e-book, Mastercard Mandates, with expert insights into Mastercard’s new mandates regulating how e-commerce businesses and Card Not Present (CNP) merchants must process and store transactions in the CNP environment.
Free to download, the Mastercard Mandates e-book delivers exclusive, comprehensive guidance that gives merchants a game plan to deal with the litany of changes to the transaction and chargeback processes being implemented by Mastercard in 2018 and 2019. The e-book will boost merchants with analysis and insights for the changes already applied by Mastercard as well as new regulations that are on the way.
“Understanding the new Mastercard regulations can be daunting for merchants, but the ultimate results should help improve their payment processes and make for happier customers,” said Srinivasan, CEO of Chargeback Gurus. “The Mastercard Mandates e-book gives expert recommendations found nowhere else, giving merchants a huge advantage that will pay off with improved business processes, allowing for greater opportunities for growth. Getting the best information available for the changing Mastercard regulations is crucial for ecommerce and NCP merchants to flourish, fight fraud and improve their customer experience.”
The new Mastercard Mandates e-book provides a better understanding of Mastercard’s comprehensive set of new rules and regulations and covers:
- How merchants can manage the Stored Payment Credential Mandate
- Updates on the PCI Compliance Mandate
- The rules Mastercard implemented concerning free trial or recurring charges with a Negative Option Billing Mandate
- A full understanding of the Chargeback Mandate
- How Mastercard’s Dispute Resolution Initiative aims to improve the chargeback process
Get the Mastercard Mandates e-book now. https://www.chargebackgurus.com/mastercard-mandates
About Chargeback Gurus
Chargeback Gurus provides comprehensive management solutions to help businesses recover lost revenue from chargebacks and fraud. Their chargeback and prevention services take the pain out of chargeback management and deliver true ROI for clients.
Chargeback Gurus’ proprietary FPR-360™ tool with Root Cause Analyzer™ looks at over 40 different data points to identify business vulnerabilities and prevent up to 50% of chargebacks. Their Smart Chargeback ™ Process combines automation, data analytics and expert analysts to help companies recover up to 75% of chargebacks.
Visit https://www.chargebackgurus.com to learn more.
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