Booth # 4052
Boston, MA
United States
Bronze Level Sponsor

parcelLab reimagines the post-purchase customer experience to realize its full potential, enabling brands to meaningfully connect with customers following a purchase - from order delivery to return. Customer experience that’s predictive and personalized requires one post-purchase platform that’s fully integrated into existing tech stacks to give brands end-to-end visibility into their last-mile logistics.

parcelLab enables brands to build journeys, not single touchpoints. And harness the power of data through wide-scale visibility of data across need-to-know teams, like CS. Working hand-in-hand, the parcelCrew is dedicated to ongoing, consultative partnerships.

Differentiate your CX with a PPX platform that’s flexible and fully customized to your goals. Ensure strong customer retention through consistent moments of authentic customer delight. Automate, personalize, predict, and engage to drive repeat purchases, decrease “where is my order” inquiries, and increase reviews with smart post-purchase.

Press Releases


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parcelLab Convert

The Convert suite empowers retailers to ease consumer uncertainty around the delivery process, reduce cart
abandonment, and provide shoppers with a faster and more confident decision-making experience to boost revenues.
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parcelLab Engage

The Engage suite fills information gaps and finds revenue opportunities in your post-purchase customer journey.
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parceLab Retain

The Retain suite equips retailers to uplevel their returns, warranty, and exchange process from generic or paper-based to a personalized digital experience.