Acting CIO
Dine Brands
Chris Padilla is currently the Acting CIO at Dine Brands. Chris is an accomplished executive who oversees technology and cybersecurity for Dine Brands Global and each of its lines of business enabling 3,500+ Applebee's, IHOP and Fuzzy’s Taco Shops globally. Focused on providing a leading customer experience for franchisees, above restaurant management, front and back-of-house, and diners alike; Chris’ leadership inspires his team to achieve greater heights and deliver results that exceed expectations, driving business operations and profitability through technology ease and enablement.
Chris has a track record of creating scalable products and leading successful strategic initiatives. Before joining Dine Brands, Chris worked in various technology and product roles across multiple industry-leading Fortune 500 companies such as Marriott International, Pitney Bowes, Sikorsky Aircraft, and United Technologies. Most recently, Chris served as Vice President of Product for Anywhere Real Estate, where he led ushering in major strategic digital, marketing, and lead generation products across six iconic real estate brands, 1,800 franchisees and 300,000+ real estate agents3 that unlocked increased performance, productivity, and organic growth.
Sunday Jan 11
10:30am - 11:00am
Javits North, Level 4, ReturnPro Stage
Mobile solutions and XR are transforming how retailers and restaurants engage with customers—enabling personalized, seamless experiences from clienteling to ordering and payment. Learn how mobile and XR solutions can help brands deliver experiences that elevate efficiency, customer satisfaction and loyalty, that are on brand.
Monday Jan 12
2:15pm - 3:00pm
Exhibitor Big Ideas Stage 4
Customers have more options than ever, and the quality of their experience is the new battlefront for retailers and restaurant brands. In this session learn how Saks Global is using the cloud and AI to understand customers’ emotions and behavior, fixing critical pain points, and continuously innovating to deliver exceptional experiences. Hear how Dine Brands transformed its technical support across franchises, resulting in 34% faster ticket resolution and reduced backlogs, through streamlined, intelligent assistance. Gain practical tools for developing data-driven customer experience strategies that boost loyalty and accelerate business growth.
