Co-Founder and CEO
Instant
Liam Millward started his first venture at 13 years old whilst travelling around Australia and the world with his family. He then went on to curate and develop a well-known travel magazine, Navigate Australia, which grew to be read by over 50,000+ people monthly, within 12 months of launching.
Now CEO and Co-Founder of Instant; an Australian technology company on a mission to power the world’s most innovative brands, driving their revenue and retention on autopilot. Instant raised their first $2.2m of venture capital when Liam was 17, as Australia’s biggest pre-seed funding round ever known to date, led by Blackbird. They grew to over $1.5m in annualised revenue, and hit 1 million users after our first 12 months in market. Since then Instant has raised over $30m, expanded into global regions, work with thousands of brands and growing by $millions in new revenue each and every month.
Tuesday Jan 13
2:45pm - 3:15pm
Exhibitor Big Ideas Stage 2
Acquisition costs keep rising, inboxes are getting noisier, and 2026 is shaping up to be the year retention decides who wins in eCommerce. In this fireside-style session, Nik Sharma will interview Instant Co-Founder & CEO Liam Millward on the 10 retention strategies defining the fastest-growing brands today. Backed by data across hundreds of brands, this conversation outlines the exact playbook operators are using to turn more visitors into long-term customers through AI-powered email retention flows.