Director, Retail Operations
TUMI
Agile retail operations leader with 25+ years’ experience driving continuous improvement of store sales, profitability, and culture for large, luxury branded corporations. Strong coach with track record of building and elevating talent of diverse teams. Unique combination of retail operations skillset, human resources background and experience at multiple levels of the retail environment enables a holistic approach to organizational health and identification of growth opportunities.
Tuesday Jan 13
2:45pm - 3:15pm
Exhibitor Big Ideas Stage 5
In a world increasingly driven by automation, the genuine human touch has become the ultimate retail differentiator. But what if the right technology could supercharge that human connection instead of replacing it? This session explores how leading brands are transforming their frontline staff into client-centric superstars, using smart, AI-powered tools to build deeper relationships and drive remarkable sales growth.
In this panel discussion, you will get the playbook from senior retail leaders who have successfully scaled their clienteling programs to achieve remarkable results. This session will uncover actionable insights on:
