Executive, VP and Consult Partner, North America Lead, Kyndryl Vital
Kyndryl
With deep expertise in customer experience, AI, product innovation, and go-to-market strategy, Jessica brings a unique blend of insight from leadership roles spanning the B2B and B2C sectors. She excels at mobilizing high-impact customer engagement through human-centered design, brand storytelling, digital activation, and performance-driven marketing. Her leadership style fosters alignment and buy-in at the highest levels by cultivating teams that are customer-obsessed, data-informed, and relentlessly focused on outcomes.
Sunday Jan 11
11:45am - 12:15pm
Exhibitor Big Ideas Stage 5
The agentic era of commerce isn't a far-off concept; it's the immediate future your customers are demanding. With 52% of shoppers excited for a personal AI to find the best products and prices for them, the age of the automated consumer is dawning. This session unpacks exclusive data from VML’s Future Shopper 2025 report, revealing the massive opportunity for retailers to meet this demand, while also highlighting the significant operational and trust gaps that prevent success. Join VML and Kyndryl to discover how to transform your operational backbone and first-party data strategy to power seamless, efficient, and trusted brand experiences that will define the next era of retail.
