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Monday Jan 12
9:15am - 9:45am
Javits North, Level 5, Vusion Theatre
Fran Horowitz, CEO of Abercrombie & Fitch Co. and NRF’s 2026 Visionary Award recipient, has led one of retail’s most notable reinventions. Guided by a philosophy rooted in listening to the customer, empowering teams, and staying agile in a shifting marketplace, Horowitz has transformed A&F Co. into a modern, relevant business with globally iconic brands, including Abercrombie & Fitch and Hollister. Under her leadership, the company has embraced digital innovation, elevated its brand storytelling, and expanded its reach to new generations of customers, leading A&F Co. to 11 consecutive quarters of growth as of August 2025. She has also championed a culture of inclusivity and belonging, positioning A&F Co. as both a financial and cultural success story. In this fireside chat, hear how Horowitz’s leadership approach, grounded in authenticity, accountability and balance, continues to shape retail’s future and inspire leaders across the industry.
Monday Jan 12
3:15pm - 3:45pm
Exhibitor Big Ideas Stage 2
Retail is evolving beyond the traditional model - today’s consumers want experiences, not just transactions. The most forward-thinking leaders are redefining how they show up in consumers’ lives by transforming their brands into complete lifestyle ecosystems. This 30-minute discussion, moderated by American Express, will explore strategies top retailers use to bring this ecosystem vision to life. Speakers will share practical approaches for embedding brand values across every touchpoint, building connections that offer identity and belonging - not just products - and ultimately earning a greater share of customers’ wallets and time.
