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Ryan Draude

Ryan Draude

Head of Loyalty

Giant Food


Loyalty strategy, digital/omnichannel marketing and partnerships-focused executive and industry thought leader, bringing differentiated loyalty and CRM programs to life through data-fueled insight, innovation and hands-on leadership.

Proven experience in running award-winning global loyalty programs across hospitality, financial services, and grocery/drugstores, including large-scale ($100M+) P&L oversight. Extensive expertise growing memberships, revenue streams, and omnichannel engagement in digital and traditional channels for Fortune 500 Corporations such as Capital One, Choice Hotels, Rite Aid and Sallie Mae.

Speaking in:

Monday Jan 12

1:30pm - 2:00pm

Exhibitor Big Ideas Stage 3

Growing market share in a disrupted retail landscape

Retailers across the Americas are operating in one of the most volatile environments in decades. Customer loyalty is fragmenting, price sensitivity is surging, and competitive intensity is reshaping where and how people shop - forcing retailers to rethink what value truly means. With shoppers switching more readily and expectations rising faster than ever, the margin for error has never been smaller.

In this session, we unveil brand-new insights from dunnhumby’s latest Retailer Preference Index, released just before NRF, and bring together a powerhouse panel of industry leaders - including executives from Metro Inc. and Ahold Delhaize USA - to unpack what it all means for growth in 2026.

Attendees will walk away with:

  • A clear view of which retailers across the Americas are best positioned for long-term growth - and the customer value propositions driving their momentum.

  • Cross-market insights from Canada, the U.S., Mexico, Colombia, and Brazil, revealing both shared pressures and unique competitive dynamics.

  • Executive perspectives on the biggest challenges and strategic priorities for the year ahead, and what actions will matter most in the race for market share.