Priyanka Agrawal

Priyanka Agrawal

Vertical Manager, Retail

Adyen


Priyanka Agrawal leads Adyen’s Retail Vertical Strategy for North America, guiding the financial technology platform of choice for the world’s most prominent retailers.

Drawing on her decade of experience inside large retail organizations like the De Beers Group, and her history advising Fortune 500 executive teams on optimizing their payments strategy, Priyanka brings a unique operator’s perspective to the field. She is an expert in leveraging unified commerce and next-generation financial technology to transform payments from a cost center into a core engine for profitability, enabling retailers to unlock significant revenue streams and gain a decisive competitive advantage.

Speaking in:

Sunday Jan 11

10:15am - 10:45am

Exhibitor Big Ideas Stage 3

Profit starts at checkout

Checkout isn't just a point of payment, it's a critical profit lever. With continued macro pressure, enterprise retailers need practical ways to control costs and find new sources of income. 

In this session, retail leaders will share how they use payments to support both goals: lowering the total cost of payments and building new revenue opportunities. 

We’ll explore:

  • Lower-cost rails: Using intelligent routing and product offerings like US Debit to optimize payment acceptance and reduce interchange fees.
  • AI-driven fraud prevention: Stopping fraud while keeping approval rates strong, especially for  high-value transactions.
  • Operational efficiency: Using modern Managed Cloud Payments (MCP) Servers and APIs to simplify terminal management, automate updates, and reduce manual in-store work.
  • New revenue models: Opening cafes or F&B flows inside stores, adding marketplace features, or supporting new customer journeys - all through one, adaptable platform.
  • Global expansion: Accepting  local payment methods (LPMs), supporting preferred currencies, and reducing cross-border friction. 
  • Frictionless CX: Personalizing payment options and using unified commerce data to drive loyalty and repeat spending.

Overall attendees will leave with clear, actionable ways to make every transaction work harder for your business.