Michael Klein

Michael Klein
Michael Klein
Director, Industry Strategy Retail
Michael Klein is the Head of Industry Strategy - Retail, Travel & CPG - for Adobe Systems. He is responsible for Adobe’s point-of-view and messaging in the commerce verticals, and works with Adobe’s global commerce clients to help them develop best-in-class digital marketing strategies.

Michael is a retail industry leader, regularly contributing to industry events. His vast experience includes over 25 years as a Senior Merchant and Marketer for multiple brands including William-Sonoma, Harry & David, Discovery Channel Stores, eLuxury.com (LVMH Group), and wine.com.

Speaking in:

January 18
10:15 am11:00 am
Expo, Level 3, Expo Stage 3
Customer loyalty is a non-negotiable for the success and profitability of the modern retailer. And with over 77% of US internet users saying they want personalized experiences from the brands they feel loyal, so is personalization. Yet despite this demand, retailers continue to fall short on delivering their personalization promises. Adobe commissioned Incisiv Research to uncover what exactly is… Read more