CEO
Ocado Intelligent Automation
Mark Richardson is the CEO of Ocado Intelligent Automation, a division of Ocado Group. Ocado Group creates advanced logistics automation, including AI-driven robotics that power some of the world's most productive warehouses. Ocado is best known for its state of the art solutions in grocery e-commerce, but it also creates solutions in fashion retail, pharmaceutical & healthcare distribution, and third party logistics.
Mark's career, which began in software engineering in a major UK retailer, has encompassed store systems, e-commerce, operations, infrastructure and construction. As part of the team that launched and scaled Ocado in the UK, Mark ran the technology function for 10 years then as COO served on the main board for 12 years. His specialism is the intersection of automation and operations, where organizations can unlock the prize of scalability through productivity.
In a world of AI-everything, Ocado has gone further than most to deploy its advanced robotics in the heart of the operation, doing real work now, at scale, and driving unheard-of productivity in e-commerce fulfilment and store replenishment.
Sunday Jan 11
2:00pm - 2:30pm
Snowflake Stage
In today's rapidly evolving business landscape, Artificial Intelligence (AI) is no longer a futuristic concept, but a powerful catalyst for transformative change. This session will explore how organizations are leveraging AI-powered fulfillment robotics to gain unprecedented business insights, optimize their operations for peak efficiency, and deliver exceptional service levels to their end customers.
We will delve into real-world case studies and practical applications, demonstrating how outputs from automation can uncover analytics & business insights, how intelligent automation can supercharge productivity, and how personalized and delightful interactions can foster stronger customer relationships. Attendees will learn actionable strategies for integrating AI-powered fulfillment solutions into their existing frameworks to drive significant improvements across their entire operation, ultimately leading to sustainable growth and a competitive edge.
