Josh Krepon

President, DTC

Steven Madden Ltd

Josh is the President of DTC and Global Digital at Steven Madden, Ltd. In this role, he is responsible for the strategic direction of the E-commerce, Marketing, Retail and Outlet divisions with full operational and financial responsibility for the businesses. As the global GM of the e-commerce division, he leads full-funnel marketing strategy, social and influencer marketing, UX, CX, analytics and CRM to provide innovative thinking around long-term strategy, scalable platform solutions, and operational workflows across a portfolio of five brands including Steve Madden, Dolce Vita, Betsey Johnson and Blondo. He also leads the retail and outlet store divisions for Steve Madden with responsibility over the field leadership, merchandising, planning & allocation, store design, operations and construction. Josh has over 18 years of experience in the retail digital commerce industry. Prior to joining Steve Madden, he worked at Cole Haan, Tory Burch, Victoria’s Secret, and Ralph Lauren. Josh received his Bachelor’s degree in Economics from Kenyon College.

Speaking in:

Monday Jan 13th

1:00pm - 1:30pm

Javits North, Level 4, Logicbroker Stage

Driving a superior customer experience with brand authenticity

Join us for an insightful session featuring Josh Krepon, President of US Direct to Consumer & Global Digital at Steve Madden, and Tom Nolan, CEO of Kendra Scott. Discover how these industry leaders are revolutionizing customer experience through unwavering brand authenticity. Josh will share how Steve Madden leverages digital innovation to create personalized, seamless shopping experiences that resonate with their audience. Tom will discuss Kendra Scott’s commitment to community engagement and storytelling, fostering deep connections with customers. Together, they will explore strategies for maintaining brand integrity while adapting to evolving consumer expectations. Don’t miss this opportunity to learn from the best in the business and elevate your brand’s customer experience to new heights.

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Josh Krepon

Speaking in:

Monday Jan 13th

Driving a superior customer experience with brand authenticity